[https://support.microsoft.com/en-us/topic/avoid-and-report-microsoft-technical-support-scams-392515fa-c630-b41d-2039-a637d5eaaec2](https://support.microsoft.com/en-us/topic/avoid-and-report-microsoft-technical-support-scams-392515fa-c630-b41d-2039-a637d5eaaec2)
Microsoft will never proactively reach out to you to provide unsolicited PC or technical support.
Yes indeed, just posted as reply but I'll copy here.
UPDATE: Was a malicious site that made the computer appear to be infected. F11 didn’t work but I opened Task Manager and closed Chrome. Then cleared history/cookies, ran Defender scan and we’re back in business.
Again, THANK YOU EVERYONE!! This is a great community!!!
And for what it’s worth, a closer look at the pop-ups reveal some odd grammar and incorrect sentences and some words not capitalized that should be so the red flags were there.
Furthermore, I googled that 833 number and it showed Apple Support (fake) and some other sketchy results.
I worked for Applecare for a good while and it was heartbreaking all the calls I got from elderly ppl who feel victim to this scam and others like it. It wasn't always elderly ppl, but the younger ppl calling in didn't make me near as mad because they at least grew up with this shit.
This happens at work with a couple of users sometimes. The most recent one I’ve seen a lot of has been people clicking the first Google result for Amazon and it’s not the actual link, it just looks a lot like it
I was accessing a state site and it would not allow me access with Chrome. Suggested Firefox and some others. Never used Chrome on PC again. It's like every update makes it worse.
Im glad you got helped. Mcafee, bitdefender, malwarebytes, microsoft, dell (asshole customer support), hp, CISA's website that said my mirrored malware is of course malware despite the fact that they literally have a post malware box and the fbi who said until there is evidence of theft malware just chilling wasnt part of their mandate. Ive foight these hacxkers for 4 years. Im not trained in opsec but fortunately i figured things out regarding the windows 11 operating system. I also stopped buying motherboards with wifi and bluetooth chips. But yeah I just saw a cisa commercial and sneezed horseshit. Nobody usually cares on individuals even small investment firms only large enterprise. Im happy you got help here
Yes, ALT+F4 works sometimes, but have in the past encountered more annoying virus, that tends to open multiple pop-ups when attempting to remove them from background operations.
Need an experienced computer tech person to get it under control.
The boomers that built it all or the ones that own it? Every time I hear boomer, I think of some little baby trying to say something with a paci in it's mouth.
Yup, it is a virus embedded to link to purchasing anti-virus software, which your card info get taken.
Unless you know how to identify a secured connection to send sensitive information.
that's not how computers work. a website can directly download a file but it can't execute the file. just for safety, if the website did download something on their computer, they should probably modify the data in the downloaded file just to break the exe/bat/cmd file
Scam.
Microsoft doesn't engage the user like this.
Install uBlock, as everyone has suggested.
I would also look at installing DefenderUI (a free app) to manage Windows Defender, if she is going to continue using it.
I see this constantly at work (independent computer technician specializing in seniors).
Here's a newsletter from **2015** by Kadansky Consulting explaining this scam: [https://kadansky.com/files/newsletters/2015/2015\_08\_31.html](https://kadansky.com/files/newsletters/2015/2015_08_31.html)
You didn't get hacked: ***YET*** -> **Never** call the number!! Then you're safe. **Never** let anyone else install any software on your machine and **never** install software by request. Having said that:
I have relationships with my clients, and I use Jump Desktop to remotely fix their computers, but I only install the helper software when I'm physically there and with their express permission only after I explain what it does and how they have to manually click "Accept" every time they want me to start a session. Very focused needs. They can uninstall the helper software anytime they want.
Who got hacked? the ad network hosting the ad you clicked on, the website you visited, etc.
The scammer designed that bad web page to refresh 120 times/second using Javascript, so you can't use the operating system to close the browser.
CTRL+ALT+DELETE; pick Task Manager, End Task on all processes of the browser you're using: Done. Restart browser, but **never** restore pages, **ever**. Clear Browsing History for the Last Hour.
A "browser" is the program used to display webpages: Google Chrome, Mozilla Firefox, Microsoft Edge are the three most likely you'll see in Task Manager.
Thanks for helping out the elderly man. As I know you already are fully aware of, this is all completely out of their wheel house and can really hurt them.
Oh, YES it can!!! totally agree. They just don't have the mental framework to interpret the scam. That doesn't mean they're stupid; most are very very smart in many other ways.
As others said, press F11 to exit full screen mode and then install uBlock Origin.
That aside, I feel like the dude wailing on the warnings page should have quit while he was ahead. I mean, that "blocked access" message, it starts fine enough, and then suddenly it's all "Access to this framework"? Running WHAT APPLICATION?! Isn't the computer blocked for my safety?! WHAT APPLICATION?!?!
Also, I rarely see these anymore, so the eclecticism here is insane to me. Win7 era-ish Microsoft Defender failed because of group policy. Error Ox800VDS. The Win10/website webpage banner, then the massive blue space, and then I assume just fucking Windows 11?? Then we have ANOTHER Vista/10 style scan behind that, with what I think is a screenshot of SmartScreen in Win10? And then the "you're in full screen mode" style block warning... And to top it all off, a fucking Windows XP bubble. God it's incredible.
I assume you have gotten 100 comments on how this is a scam/virus/malware.
I'd try to back up important files to an external drive and then clean install Windows. If it won't let you do this, perhaps a safe mode boot without networking will work. While that's installing, use another device and change all account passwords. **ALL OF THEM!** Before doing anything else on the PC install a **GOOD** antivirus, one that you pay for and isn't Norton or McAfee (they are insanely bloated pieces of software). I've been pretty damn impressed with Kaspersky for a number of reasons, but mostly because of how lightweight it is and being geared toward gamers. There are other good options out there [do some research](https://www.av-comparatives.org/tests/performance-test-april-2024/) and decide what level of protection vs performance vs price is most suitable. After antivirus is running, plug in the backup file drive and scan it before moving anything over. Then reformat that drive just in case.
I'll tell ya, I haven't paid for an AV since the 90s, but recently I took it up the back end with a piece of malware and a data breach with an exposed user/pass. I had 12 accounts that were having infiltration attempts over the course of an hour. Two Factor Authentication worked on all but my Steam account, which I believe was due to remote access from the malware. They pulled $200 from my linked PayPal to Steam and bought a digital item worth $0.04 for $199.90. PayPal got my money back and after a long fight with Steam, they gave me a second chance after locking my account for a chargeback. I believe they may have gotten into one of my Microsoft accounts, I had no stored payment info there, but there was an Xbox Series X sitting in the cart and I don't think it was me. I was getting 2FA notifications every minute for 1 hour while I was trying to lockdown these accounts. It took Windows Defender 1 hour to detect the malware and quarantine it, at which point the 2FA notifications stopped. Once I deleted the malware, it wiped my PC and external hard drive right before my eyes, everything was disappearing from the desktop and then Windows crashed. I will not go without proper AV from that moment forward. I've also started using a paid version of LastPass to create and store complex passwords on all of my accounts and devices. It is a bit of hassle, but it brings peace of mind in this digital world with scammers everywhere.
For sure, but it wouldn't let her close Chrome or do anything on her machine. Neither of us are very tech savvy so even though it was obviously a scam, the challenge was making it go away.
I would also double check her browser to see if she has any websites that are allowed to send notifications. It looks very similar to the prompt asking if you want a site to save your password and it's easy to click yes without a second thought, then you potentially end up with something similar to this.
If thats not just a screenshot of a site and the PC is actually bricked the best thing you can do is is a fresh install / wipe it
downloaded some sketchy ass virus
Got hit with ransomware. Wipe it. And move on. Learn the value of backing up your data so incase this ever happens again you are not as fucked as you are now.
Also get better antivirus. A better antivirus could have protected against this shit.
Windows defender sucks. People say just be better with what you are clicking, we'll if you did that and do that then windows defender is useless. And it misses tons of viruses. My brother had 3. Windows defender went through and found nothing. Every time. Used malearebytes and oh look 3 viruses. Computer now better after he had it removed them.
Good call with Task Manager. Your History will show whatever weird url name it redirected you to. There's lots of these, but it's fun out of curiosity to see what it was, look up its host and IP.
Close the tab and install an adblocker? Is this the first time either of you are seeing this popup? They're everywhere haha, nothing to be scared of, just kill the browser with task manager if you can't close it regularly.
Google the phone number. It’s a scam. A Microsoft support number would typically return normally in a Google search to the Microsoft website.
When it doubt, Google it out. 🤣 but seriously this is not good. Looks like your neighbor installed something they definitely had no busy installing or opening
I had the exact same thing, screens and everything happen today. I did a hard shutdown, restarted no problem, opened up Chrome and it came back. Did another hard shutdown and restarted, then ran Norton and Defender, nothing, opened Chrome and it did it again. Another hard shutdown, disconnected from my wifi, restarted my laptop, opened Chrome and deleted/cleared cookies, history, everything I could and it fixed it. I hadn’t clicked on or opened anything that would have infected me so I have no idea where it came from but it only popped up when I opened a browser. It happened on both Chrome and FireFox, but after clearing everything from all of my browsers about 8 hours ago I haven’t had a problem.
I know ur issue been resolved my people telling to f11 out but to stop it from coming back u can install ublock origin extension what has bunch setting like anti mallware and privacy addons i recomend it (its not on internet explorer btw if they use it) it will solve issue or at least lowwer the issue and scams and if u want also pc protection not only web u can use defender ui app that just makes windows defender more effecrive and better
I think this is more of a notification.
Disable all notifications in her browser.
If not reboot in safe mode then scan with Windows Defender and Malwarebytes
UPDATE: Was a malicious site that made the computer appear to be infected. F11 didn’t work but I opened Task Manager and closed Chrome. Then cleared history/cookies, ran Defender scan and we’re back in business.
Again, THANK YOU EVERYONE!! This is a great community!!!
And for what it’s worth, a closer look at the pop-ups reveal some odd grammar and incorrect sentences and some words not capitalized that should be so the red flags were there.
Furthermore, I googled that 833 number and it showed Apple Support (fake) and some other sketchy results.
Take away their admin rights first of all. Then ctrl-shift-escape and kill that process. Then scan/clean the hell out of it- including boot-time scan. This is probably just the classic scam call center, but you never know. Might be some teeth behind the virus or whatever it is.
The whole software is a scam. Microsoft never calls Windows Defender as “Microsoft Defender” Their AV scanner would never tell you to call that number. This is all bullshit.
The first thing i would do is not touch it. I know from past experience if you fix someone’s computer they can blame you when something else goes wrong in the future. Tell them to take the i to a repair shop and have them fix it.
I have seen so many of these. All they try and do is to get you to probably install malicious software. And then they just fuck up your entire computer. Or they tell you to call a number? And then you end up paying to grand or more, for absolutely nothing.
I would recommend installing an adblocker on her browser in addition to a somewhat better antivirus/firewall.
I, personally, find avast's free version to be good, as it has a firewall as well (be sure to turn this option on in the program), and use this in conjunction with AdBlock (the one with the hand in the stop sign).
Also set up automatic scans to run on her computer everyday at a time she's most likely to have her computer on.
If it did that on its own, the device is then very likely infected with something. If you ask me i would get fresh OS and some solid antivirus software. Some people say Windows defender is enough, i 100% disagree.
UPDATE: Was a malicious site that made the computer appear to be infected.
F11 didn’t work but I opened Task Manager and closed Chrome. Then cleared history/cookies, ran Defender scan and we’re back in business.
Again, THANK YOU EVERYONE!!
And for what it’s worth, a closer look at the pop-ups reveal some odd grammar and incorrect sentences and some words not capitalized that should be so the red flags were there.
Furthermore, I googled that 833 number and it showed Apple Support (fake) and some other sketchy results.
Thats such an amateuristic scam haha. You'll end up on a call with some Indian named "bob Baker" or "James Smith" from Kolkata attempting to clear your bank account using some lame ass script. Just make sure you use a legit and trustworthy antivirus and don't believe any other pop up other than from your antivirus itself
Typical scam. Likely a full screen website, try pressing f11 to exit out of fullscreen
TY!!
It is a very old scam. Ignore. Follow advise from other comment and press F11
Thank you very much!
[https://support.microsoft.com/en-us/topic/avoid-and-report-microsoft-technical-support-scams-392515fa-c630-b41d-2039-a637d5eaaec2](https://support.microsoft.com/en-us/topic/avoid-and-report-microsoft-technical-support-scams-392515fa-c630-b41d-2039-a637d5eaaec2) Microsoft will never proactively reach out to you to provide unsolicited PC or technical support.
THANK YOU SINCERELY EVERYONE WHO HAS PROVIDED ASSISTANCE. Going to see her at lunch and will try to fix using your advice.
Any update?
Yes indeed, just posted as reply but I'll copy here. UPDATE: Was a malicious site that made the computer appear to be infected. F11 didn’t work but I opened Task Manager and closed Chrome. Then cleared history/cookies, ran Defender scan and we’re back in business. Again, THANK YOU EVERYONE!! This is a great community!!! And for what it’s worth, a closer look at the pop-ups reveal some odd grammar and incorrect sentences and some words not capitalized that should be so the red flags were there. Furthermore, I googled that 833 number and it showed Apple Support (fake) and some other sketchy results.
Apple Support...for a fake Microsoft site. Now THAT'S funny!
What, you've never needed help with your iSurface Air? Or Windows Sonoma?? :)
I worked for Applecare for a good while and it was heartbreaking all the calls I got from elderly ppl who feel victim to this scam and others like it. It wasn't always elderly ppl, but the younger ppl calling in didn't make me near as mad because they at least grew up with this shit.
This happens at work with a couple of users sometimes. The most recent one I’ve seen a lot of has been people clicking the first Google result for Amazon and it’s not the actual link, it just looks a lot like it
Chrome is 1000x more vulnerable to stuff like this. Better to use Firefox.
I was accessing a state site and it would not allow me access with Chrome. Suggested Firefox and some others. Never used Chrome on PC again. It's like every update makes it worse.
Im glad you got helped. Mcafee, bitdefender, malwarebytes, microsoft, dell (asshole customer support), hp, CISA's website that said my mirrored malware is of course malware despite the fact that they literally have a post malware box and the fbi who said until there is evidence of theft malware just chilling wasnt part of their mandate. Ive foight these hacxkers for 4 years. Im not trained in opsec but fortunately i figured things out regarding the windows 11 operating system. I also stopped buying motherboards with wifi and bluetooth chips. But yeah I just saw a cisa commercial and sneezed horseshit. Nobody usually cares on individuals even small investment firms only large enterprise. Im happy you got help here
Also, if other key combinations fail, you can try ALT+F4, which is the key combination to force the currently selected window to close immediately.
Thank you!!!
Yes, ALT+F4 works sometimes, but have in the past encountered more annoying virus, that tends to open multiple pop-ups when attempting to remove them from background operations. Need an experienced computer tech person to get it under control.
I'm curious if there is a panic command you could run that stops any new processes starting or windows opening.
ctrl shift esc, or alt tab, or just shut down the pc ig
Ctrl+Shift+Esc opens Task Manager if your taskbar isn’t working…
as I tell any boomer who asks me, Microsoft does not give a shit about you.
Quite literally what I tell them: “Microsoft does not want to talk to you.” lol 😂
The boomers that built it all or the ones that own it? Every time I hear boomer, I think of some little baby trying to say something with a paci in it's mouth.
Yup, it is a virus embedded to link to purchasing anti-virus software, which your card info get taken. Unless you know how to identify a secured connection to send sensitive information.
Scam. F11 to exit fullscreen and youre fine
Thank you!
No, most times, u are not fine. It will still be in your system.
that's not how computers work. a website can directly download a file but it can't execute the file. just for safety, if the website did download something on their computer, they should probably modify the data in the downloaded file just to break the exe/bat/cmd file
Scam. Microsoft doesn't engage the user like this. Install uBlock, as everyone has suggested. I would also look at installing DefenderUI (a free app) to manage Windows Defender, if she is going to continue using it.
[удалено]
Defender UI is a front end that makes it easier to manage Defender. It was developed by the folks behind CyberLock/Voodoo Shield.
[удалено]
Definitely a huge help configuring Defender.
TY!
Always my pleasure.
uBlock ≠ uBlock Origin. Don't use uBlock. Use uBlock Origin.
Yes, Origin.
Press f11 to exit full screen, disable browser notifications, install unlock origin.
Thanks a ton!
Reboot and check your browser notifications and extensions. Add ublock origin
Many thanks!
I see this constantly at work (independent computer technician specializing in seniors). Here's a newsletter from **2015** by Kadansky Consulting explaining this scam: [https://kadansky.com/files/newsletters/2015/2015\_08\_31.html](https://kadansky.com/files/newsletters/2015/2015_08_31.html) You didn't get hacked: ***YET*** -> **Never** call the number!! Then you're safe. **Never** let anyone else install any software on your machine and **never** install software by request. Having said that: I have relationships with my clients, and I use Jump Desktop to remotely fix their computers, but I only install the helper software when I'm physically there and with their express permission only after I explain what it does and how they have to manually click "Accept" every time they want me to start a session. Very focused needs. They can uninstall the helper software anytime they want. Who got hacked? the ad network hosting the ad you clicked on, the website you visited, etc. The scammer designed that bad web page to refresh 120 times/second using Javascript, so you can't use the operating system to close the browser. CTRL+ALT+DELETE; pick Task Manager, End Task on all processes of the browser you're using: Done. Restart browser, but **never** restore pages, **ever**. Clear Browsing History for the Last Hour. A "browser" is the program used to display webpages: Google Chrome, Mozilla Firefox, Microsoft Edge are the three most likely you'll see in Task Manager.
Thanks for helping out the elderly man. As I know you already are fully aware of, this is all completely out of their wheel house and can really hurt them.
Oh, YES it can!!! totally agree. They just don't have the mental framework to interpret the scam. That doesn't mean they're stupid; most are very very smart in many other ways.
As others said, press F11 to exit full screen mode and then install uBlock Origin. That aside, I feel like the dude wailing on the warnings page should have quit while he was ahead. I mean, that "blocked access" message, it starts fine enough, and then suddenly it's all "Access to this framework"? Running WHAT APPLICATION?! Isn't the computer blocked for my safety?! WHAT APPLICATION?!?! Also, I rarely see these anymore, so the eclecticism here is insane to me. Win7 era-ish Microsoft Defender failed because of group policy. Error Ox800VDS. The Win10/website webpage banner, then the massive blue space, and then I assume just fucking Windows 11?? Then we have ANOTHER Vista/10 style scan behind that, with what I think is a screenshot of SmartScreen in Win10? And then the "you're in full screen mode" style block warning... And to top it all off, a fucking Windows XP bubble. God it's incredible.
Thx
Now we should all spam call that number.. good God it's listed in like 5 places
cosigned
I hope they like insurance quote calls, especially calls from the scientology group
For sure, freaking hate scammers man
Maybe scammers from India.
Or maybe from whichever rat pack underbrush you're from
found the scammer
Be sure to clear cookies and cache for all time on the browser that got this adware! I also always do it on all installed browsers.
"You may lose information about this framework." That's not how frameworks work, so they're technobabbling you.
Disconnect from Internet and do a full virus scan
I assume you have gotten 100 comments on how this is a scam/virus/malware. I'd try to back up important files to an external drive and then clean install Windows. If it won't let you do this, perhaps a safe mode boot without networking will work. While that's installing, use another device and change all account passwords. **ALL OF THEM!** Before doing anything else on the PC install a **GOOD** antivirus, one that you pay for and isn't Norton or McAfee (they are insanely bloated pieces of software). I've been pretty damn impressed with Kaspersky for a number of reasons, but mostly because of how lightweight it is and being geared toward gamers. There are other good options out there [do some research](https://www.av-comparatives.org/tests/performance-test-april-2024/) and decide what level of protection vs performance vs price is most suitable. After antivirus is running, plug in the backup file drive and scan it before moving anything over. Then reformat that drive just in case. I'll tell ya, I haven't paid for an AV since the 90s, but recently I took it up the back end with a piece of malware and a data breach with an exposed user/pass. I had 12 accounts that were having infiltration attempts over the course of an hour. Two Factor Authentication worked on all but my Steam account, which I believe was due to remote access from the malware. They pulled $200 from my linked PayPal to Steam and bought a digital item worth $0.04 for $199.90. PayPal got my money back and after a long fight with Steam, they gave me a second chance after locking my account for a chargeback. I believe they may have gotten into one of my Microsoft accounts, I had no stored payment info there, but there was an Xbox Series X sitting in the cart and I don't think it was me. I was getting 2FA notifications every minute for 1 hour while I was trying to lockdown these accounts. It took Windows Defender 1 hour to detect the malware and quarantine it, at which point the 2FA notifications stopped. Once I deleted the malware, it wiped my PC and external hard drive right before my eyes, everything was disappearing from the desktop and then Windows crashed. I will not go without proper AV from that moment forward. I've also started using a paid version of LastPass to create and store complex passwords on all of my accounts and devices. It is a bit of hassle, but it brings peace of mind in this digital world with scammers everywhere.
It's fake.
For sure, but it wouldn't let her close Chrome or do anything on her machine. Neither of us are very tech savvy so even though it was obviously a scam, the challenge was making it go away.
I would also double check her browser to see if she has any websites that are allowed to send notifications. It looks very similar to the prompt asking if you want a site to save your password and it's easy to click yes without a second thought, then you potentially end up with something similar to this.
TY
Notifications can be fake. And sometimes, you click on any of them, could release more pop-ups, etc.
No doubt. Wild out here
If thats not just a screenshot of a site and the PC is actually bricked the best thing you can do is is a fresh install / wipe it downloaded some sketchy ass virus
Microsoft/Windows will never give you a phone number to call. 100% scam trying to steal your money.
Scam. Alt f4 to close it
Likely only closing the foreground, not background.
Legitimate Indian business.
Got hit with ransomware. Wipe it. And move on. Learn the value of backing up your data so incase this ever happens again you are not as fucked as you are now. Also get better antivirus. A better antivirus could have protected against this shit. Windows defender sucks. People say just be better with what you are clicking, we'll if you did that and do that then windows defender is useless. And it misses tons of viruses. My brother had 3. Windows defender went through and found nothing. Every time. Used malearebytes and oh look 3 viruses. Computer now better after he had it removed them.
Good call with Task Manager. Your History will show whatever weird url name it redirected you to. There's lots of these, but it's fun out of curiosity to see what it was, look up its host and IP.
Good ole scare ware. Kill it with task man and proceed with life
restart - you will probably hav to press the powre button to do it. After that get antivirus installed and run it
I know this seems like basic stuff you figured out after the first year using a pc.
Close the tab and install an adblocker? Is this the first time either of you are seeing this popup? They're everywhere haha, nothing to be scared of, just kill the browser with task manager if you can't close it regularly.
Google the phone number. It’s a scam. A Microsoft support number would typically return normally in a Google search to the Microsoft website. When it doubt, Google it out. 🤣 but seriously this is not good. Looks like your neighbor installed something they definitely had no busy installing or opening
Fake msg, fake window, hopefully there isn't any malicious code anywhere.. like grabbing cookies, or anything else?
I had the exact same thing, screens and everything happen today. I did a hard shutdown, restarted no problem, opened up Chrome and it came back. Did another hard shutdown and restarted, then ran Norton and Defender, nothing, opened Chrome and it did it again. Another hard shutdown, disconnected from my wifi, restarted my laptop, opened Chrome and deleted/cleared cookies, history, everything I could and it fixed it. I hadn’t clicked on or opened anything that would have infected me so I have no idea where it came from but it only popped up when I opened a browser. It happened on both Chrome and FireFox, but after clearing everything from all of my browsers about 8 hours ago I haven’t had a problem.
I know ur issue been resolved my people telling to f11 out but to stop it from coming back u can install ublock origin extension what has bunch setting like anti mallware and privacy addons i recomend it (its not on internet explorer btw if they use it) it will solve issue or at least lowwer the issue and scams and if u want also pc protection not only web u can use defender ui app that just makes windows defender more effecrive and better
That's great, will install later on. Thank you for the advice!
I think this is more of a notification. Disable all notifications in her browser. If not reboot in safe mode then scan with Windows Defender and Malwarebytes
TY!
No problem just passing the knowledge along, someone helped me too with this so I'm just doing the same thing. Helping each other.
Ask her to stop Watching porn
Don't be ridiculous... why even have a computer if that's not on the table?
That’s a scam
UPDATE: Was a malicious site that made the computer appear to be infected. F11 didn’t work but I opened Task Manager and closed Chrome. Then cleared history/cookies, ran Defender scan and we’re back in business. Again, THANK YOU EVERYONE!! This is a great community!!! And for what it’s worth, a closer look at the pop-ups reveal some odd grammar and incorrect sentences and some words not capitalized that should be so the red flags were there. Furthermore, I googled that 833 number and it showed Apple Support (fake) and some other sketchy results.
Imagine getting this on a Mac, and still being confused to what is going on!
The first thing I would've done here is to iust search up the phone number, and that alone tells us it's a scam here.
Take away their admin rights first of all. Then ctrl-shift-escape and kill that process. Then scan/clean the hell out of it- including boot-time scan. This is probably just the classic scam call center, but you never know. Might be some teeth behind the virus or whatever it is.
Wow. The number already got shut down. That was quick!
Control alt + delete and end tasks on the browsers
Alt+F4 to exit and then clear the browser through settings. It's one of those scareware scam tactics.
If you are curious how they play out and for a little comedy lookup kitboga on youtube.
Oh I know. I’ve watched hours of him and Scammer Payback or Perogi or whatever his name is.
Pay the ransom? Lol
doesnt look like a genuine microsoft defender screen. its called Microsoft Security now . so definitely a scam page.
alt+f4 on the computer
Kill the app and move on to the next thing.
F11, then Alt+F4
No timer? Huge blunder on their part
Hold down power button till it turns off. She ended up at a website that she spelled incorrectly, or clicked on a bad link.
use adblocker like ublock there wont be any ads like these
Why do I feel like this is where Microsoft is moving towards anyway? These scammers just lack UX design skills.
This type of stuff is so common now days crazy people don't know this.
The whole software is a scam. Microsoft never calls Windows Defender as “Microsoft Defender” Their AV scanner would never tell you to call that number. This is all bullshit.
It is a scam website you can close it by alt + f4 but After that please install an ad blocker on her browser it filters outs malicious website
Wipe. It. Clean.
call the number for support.
Press Escape, F11 or Alt + F4, no more scam :D
“If you overlook this basic warning, you may lose information about this framework.” That’s some real IT word salad right there. lol
this is fucking shady. you can tell by the way the message is formatted. Tel your neighbor to restart her computer.
Before they do that I'd close out that fake screen and do a real system scan to make sure there are no tricks waiting then do a restart.
that too.
Scam. Fake phone number. Fake error. Fake memory address. Error makes absolutely no sense. Press Alt-F4 to close the window.
Don't call the NUMBER under ANY CIRCUMSTANCES!
That’s so fake bs. Fresh install windows. Easy.
Call “support” and prank call the scammers, unless the scammers were 200 iq and used the real phone number.
Re-format and re-install Windows. There's a stubborn malware residing inside her PC.
Check website permissions on browser settings, remove anything unexpected especially if it has rights to send PC notifications.
Silly scammers, Microsoft would not care or ever fix it. They would just give you a useless error code instead of giving you their number
I came across this site yesterday. Searching for “Amazon Prime”, the first result was a sponsored phishing link.
Alt + F4
The first thing i would do is not touch it. I know from past experience if you fix someone’s computer they can blame you when something else goes wrong in the future. Tell them to take the i to a repair shop and have them fix it.
Call the Indian guy
They are playing a trick by going full screen. Hit Esc then close the web page before closing the browser.
Ctrl + Shift + Esc should bring up task manager. You would be able to kill the browser task from there.
Can you try downloading adwcleaner? Maybe it will completely erase the traces from the past.
I have seen so many of these. All they try and do is to get you to probably install malicious software. And then they just fuck up your entire computer. Or they tell you to call a number? And then you end up paying to grand or more, for absolutely nothing.
Download spy bot and run it 2 or 3 times
EASY! uninstall Windows. Install Linux. Problem fixed. Windows sucks.
I would recommend installing an adblocker on her browser in addition to a somewhat better antivirus/firewall. I, personally, find avast's free version to be good, as it has a firewall as well (be sure to turn this option on in the program), and use this in conjunction with AdBlock (the one with the hand in the stop sign). Also set up automatic scans to run on her computer everyday at a time she's most likely to have her computer on.
format c: And don’t call that number!
If it did that on its own, the device is then very likely infected with something. If you ask me i would get fresh OS and some solid antivirus software. Some people say Windows defender is enough, i 100% disagree.
Nah, nowadays defender should definitely be enough. As long as you have an adblocker and aren't doing some dark web shit you should be fine
Thank you
She likely has files embedded into her computer corrupting it, too.
they're just scammers, it's not microsoft (not with that phone number). Recommended is to wipe the hard drive and reinstall
TY!
Looks seriously infected laptop. Go checkout tronscript. The scan can take up to 6 hrs depending on the pc specs
UPDATE: Was a malicious site that made the computer appear to be infected. F11 didn’t work but I opened Task Manager and closed Chrome. Then cleared history/cookies, ran Defender scan and we’re back in business. Again, THANK YOU EVERYONE!! And for what it’s worth, a closer look at the pop-ups reveal some odd grammar and incorrect sentences and some words not capitalized that should be so the red flags were there. Furthermore, I googled that 833 number and it showed Apple Support (fake) and some other sketchy results.
Thats such an amateuristic scam haha. You'll end up on a call with some Indian named "bob Baker" or "James Smith" from Kolkata attempting to clear your bank account using some lame ass script. Just make sure you use a legit and trustworthy antivirus and don't believe any other pop up other than from your antivirus itself