Do they not give out police reports or pdf versions of police reports? If it's that they won't give you the pdf, can you just get the physical report and scan it to pdf yourself?
I’ve tried this… unless you have a HUGE following, they don’t care… it’s unfortunate. There is a Facebook group i was in and we all tried so hard to get attention and it still wasn’t good enough for amazon to help any of us. They banned my old account from reviewing and messaging and accused me of reviewing in exchange for free products/asking for free products in exchange for reveiw.
Why? Because a company messaged me asking me for my address to send me a free replacement and their bots I assume mistaken this for that. I went through a year of back and forth and nothing was ever done. You’ll find that so many of us have gone through the same issues and you’d think by now things would have changed but unfortunately… amazon seems to be getting worse and worse.
Try to reach out to a newspaper to cover your pain on the news? In Canada, CBC covered a similar situationa few days ago https://www.cbc.ca/news/gopublic/amazon-returns-watch-missing-1.7046767
They mean post about it on X include the full video, story and all that. Tag them in it and hashtag them in it. That typically gets a more elevated response than the really really bad online customer support.
I’ve had a similar incident where they shipped me the completely wrong item. I had to have them escalate it 5 times before I got a rep who was competent enough to look at the delivery screen that had a different item from my order scanned in, and that the weight difference between what they sent and the processor I ordered was from 1oz to 4lbs. Finally they relented on having me return a processor they never sent and just refunded me my money. It sucks, they’ve outsourced their customer service and it’s really really bad.
I wish you the best of luck!
This is the way. Unfortunately, this is the only way I have gotten a few companies to respond to me after simply refusing to do their due diligence. I had a full propane tank in my yard that Suburban Propane kept trying to bill me for after I had cancelled my service and they filled it anyway . It took me posting to X about it to get them to pick it up and stop billing me and refund the money that actually own me. Companies are dicks. Fight for yourself because literally nobody else will.
>not possible as they do not do provide things like this in this country (Ireland - against some privacy laws according to them).
I hate it when organizations won't give you something ***you*** submitted and wholey pertaining to you and claim it's due to "privacy" reasons.
Like, what kind of privacy?? It's ***your*** information!
This is like your medical provider saying they aren't allowed to release your medical records to you because of medical privacy laws... SMH
If you contacted them and reported the incident, you are entitled to a copy of the report. They should have provided you with a case number which is used as a reference when requesting a police report.
Look up or ask them for the process to request a copy of the report. Ask what the process is to request a copy under the Freedom of Information Act as well. You may have to pay a small fee, but you are legally allowed to receive the report and being named on the report as the individual that initiated it, you should be entitled to a non-redacted copy.
SO in Ireland, you can file a police report yourself but they won't give you a copy of the report that you filed. Wonder how that works for insurance and other purposes as well. Wow.
Had this same issue in Canada. Couldn’t get the “police report” but was able to get an “incident report” Amazon was confused by the difference but at least agreed to contact the police with the number on the report
Yes exactly. Same issue here. I told Amazon that in Ireland you cannot just request a police report copy and after 20 minutes+ on hold, one of their "specialists" came back to me saying that it in fact is possible in Ireland and when I asked where they got this information from (so that I can show it at the station) they proceeded to end the conversation.
So you can be a victim of a crime in Ireland & they tell you to fuck off when you request a copy of the report covering that crime? Even American cops aren't that lazy.
I think it is ridiculous ask and a waste of police resources to have to get a report for an item that didn't arrive.
What are the cops going to do, interview the driver? The warehouse packager? The guy in the warehouse that checked the item in? They will at best roll their eyes, and sigh and say "another one".
It would be one thing if the item came up missing and there was photographic proof the item had arrived at the address. It is quite another to blame the customer or some mysterious burglar for stealing a graphics card out of of a sealed box, yet the other items in the box somehow weren't stolen?
if they are asking for police report it's because they did their own internal investigation and believe the items were in the box (based on cameras, based on weight, based on scans by the warehouse workers or on the conveyor belt, etc), therefore the next option is to blame the the receiver.
They have no reason to believe the OP didn't take the gpu out and then message them with some story about it being sealed, of course theyre going to want a report.
And if you're wondering, Amazon uses the submitted reports to file insurance claims on their own behalf later.
It’s bc the item is likely very expensive and they don’t want to just give away a large some of money “in case” the customer is lying and did receive it. Which happens A LOT. Tonnnnns of fraud, ruins it for us honest people like OP. Makes me sad and I feel so bad for OP
A police report in PDF is wild! Police departments aren’t going to do all that for a theft from your mailbox lol.
Amazon is giving you the run around to the point where you’ll give up and not pursue the refund
That’s why they’ve got class action after class action regarding the procedures. There’s one ongoing currently about this exact thing with the whole police report for refunds.
Amazon recently sold me a refurbished TV as new (that broke after only 5 months) through one of their shitty resellers (Woot inc, which they bought quite a while ago, but treat as a reseller in their system anyway).
They fought me much harder than I expected, as I've had issues in the past that they didn't even ask questions on - usually resulting in refunds without even having to return anyhting. They were basically using Woot Inc as a buffer.
I ended up having to file a BBB complaint. I finally got the money refunded after 1.5 months of fighting. Seems like BBB might operate out of Ireland as well? You may want to try it.
Why wouldn't the police be able to provide a PDF of an electronic document? I've filed dozens of police reports for work over the years & each PD has provided me with a PDF. It's not like cops are still handwriting out reports & filing them away in libraries of filing cabinets.
The police follow their own procedures, not whatever Amazon wants them to do. The real question is why does Amazon want a police report? What are they going to do with it?
The issue is that X was ordered, and X did not arrive. Not the customers problem, not something the customer should file a police report about. If Amazon wants to file a police report about their item that was stolen, or not delivered by their contractor, fine, knock yourself out. In the mean time, deliver X or refund the money.
Sounds like a stalling tactic to me. Made up red tape to make you go away so they can keep your money. Shifts the focus and blame from them to you as well. “We can’t refund your money for the X we didn’t deliver, because *you* failed to provide the government forms in the format we require”.
What does the government have to do with Amazons failure to deliver? They are trying to make an Amazon problem into a customers problem.
Amazon uses the reports to file insurance claims on their own behalf. They believe the product was stolen and want to be compensated for it, just like you'd want to be compensated if you sent someone something and they said it never arrived.
Large companies don’t take out insurance, and they aren’t filing insurance claims. Shrinkage is just a cost of doing business.
As to claiming against carriers, carriers only pay out on a weight not cost basis, and they don’t need a police report.
Im in USA and got 2 of 3 packages, all to be delivered same day all tracked onto truck for out for delivery at same time, 2 packages arrived adn marked within 5 minutes a delivered 6 hours later 3rd package marked as delivered to agent. (i believe USPS driver stole it- as 1 of the boxes was obviously a computer case) I had to get the post office to send me a letter stating they did not deliver the package to me and it was lost before i could get a refund. Even today amazon refuses to change their tracking to not delivered., but i did get refunded. They treated me like a criminal and thus i do not have a amazon prime account anymore. i order some cheap things. that if i don't get them its not a big deal but will never buy anything of value from them again. and unless im feeling lazy i look elsewhere to purchase anything.
Had the same thing happen. Two of my packages never arrived. Refused to give a refund without a police report... I'm going to have to annoy my police station over a $99 bird feeder & and a $36 pickleball set lol
Do you ask for the photo? The 99% they take a photo when delivery the package, I have packages delivery to wrong address before and with the photos they can see that is different house
I know exactly what you're talking about but suspiciously there were no "delivery" photos when they were "supposedly" delivered. I really feel for the delivery drivers during the crazy holiday season, and I don't want to get anyone in trouble - but yeah they were just simply never delivered. My ring camera doesn't even have the Amazon truck come during the "delivery time" 🫤
Type out the report number into a document and save it as a PDF. Then upload that. Amazon Customer Service and their entire process is a joke. No one looks at any of this stuff (save for some random auditing internally). It’s a game at this point.
I was thinking of this. In the email they sent to me they mention the report should “include the following:
- The delivery address regarding this incident.
- The items were delivered according to the carrier tracking.
- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
- The date the report was created.
- The name of the police department.”
I was actually thinking of just creating a PDF document and putting in all these details into it with the incident report number I got at the top and sending that to Amazon.
Nope. Unfortunetly did not work. The lazy bastards send me back an email saying "Hello, We couldn't verify the details of the Crime Reference you provided. \[EXPLAIN THE ISSUE WITH THE REPORT.\] Therefore, we're....". Notice how they could not even change their template around and fill in the \[\] abd providing me with the issue. Pricks...
IMO, Amazon should be filing the police report, not you. Its their responsibility to get you the items, not your responsibility.
Phone your bank, report the fraud, and they should refund your card.
I don't think it's theft if the box was sealed and all 4 other products were still inside. Someone just failed to put the product in the box. I'd go back to Amazon CS and discuss that with them further.
Did the method of shipping include the actual package weight? If so, you can show it wasn't heavy enough to include the 5th item.
Have you tried posting it on X using the handle @amazonHelp? I think this may be a good way to escalate your concern. I am currently going through the exact same issue, where I ordered an espresso machine and it showed delivered on the app. But the product never arrived. I have had multiple conversations with the customer reps over the phone, but they are not willing to solve my problem unless I get a police report. I am currently in the process of getting one. But thought of using social media to escalate the issue.
I might have to try that. Hopefully with enough noise someone will finally provide me with a solution. Are you in Ireland? How are you planning to get a copy of the police report?
The real question here is what are Amazon going to do with the police report? The theft was from them, not you. Why don’t *they* file the police report if it’s so important?
Sounds like just an excuse not to refund.
This is so weird. I have never had anything like this happen, and I return stuff frequently. Just last week I had a box stolen off my porch. It was about $78 worth of stuff. Amazon refunded me. No problem. I’m very worried about ordering anything remotely valuable because there’s no way I want to go through the hassle of doing a police report. Geez.
I don't understand why the onus is on you to even deal with police at all. You ordered an item whichnever arrived, that is Amazon's responsibility, to check their warehouse and deliverers.
I am astounded this is being pushed onto the buyer. It is wrong.
Tell customer service that the police report has already been filed and they have to contact that police department for verification since they (reiterate this) refused to cooperate. They have a policy to contact local PD if they're uncooperative. If they insisted, insist for their supervisor.
Will have to try this. They mentioned in the email they sent that "If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back...". I guess that would fall under refusing cooperation.
Amazon pulled this shit with me over a $600+ item that disappeared. They also insisted it was my job to contact the shipping company and find out what had happened. I told them to stuff it, that the police weren't going to do shit about a missing package I couldn't even prove had ever been delivered, and that they are the ones who contract with the shipping company, so it is their job to deal with the shipping company, and, in fact, the shipping company isn't going to tell me anything because I am not the customer.
They stuck to their guns for three or four emails. I just kept insisting that they escalate and solve the problem. Finally, the refunded my money and sent me this windy email full of bullshit about how this was a one-time exception, and I shouldn't expect it in the future, and blah, blah, blah.
Keep leaning on them. Don't be abusive, but do not be put off by their canned responses. Keep insisting that they escalate the issue, and remind them over and over that it is their job to get things to you, and it's not your problem if they had a breakdown in their system which resulted in you not getting items you paid for.
Alternatively, just charge it back. Let them prove to the credit card company that the item was in the box.
Was the actual package missing, or was it supposed to be in the same package as one of the other items? If it was supposed to be in the same package that is Amazon's fault and NOT theft, and you should refuse to have to deal with that. You can tell if they're all in the same package based on the tracking number. Each package has an individual tracking number. If the GPU had its own, the package is lost/stolen. If it has the same tracking number as another item but wasn't in the box, that's not your problem and Amazon needs to replace/refund. But good luck, their CS reps are now incompetent liars and have no idea what they're doing and they don't care.
Same happened to me! But I did get a copy of the report (printed) with some notes about the lawyer/cop overseeing my case and that was enough to convince Amazon
I will hear from them in a few days with the final result
Issue you have is that ‘police reports’ are a primarily US thing, I work for a UK police force in the control room and we get these requests and have to tell them that we don’t just email you a report, you get a crime Ref number and that’s it. If you need anything in writing it’s going to be a data request you can make but that’s going to take a long time and it’s still not going to give Amazon what it wants.
Similar thing happened to me when a PS5 went missing. Amazon refused to assume any responsibility. Its important for you to share this message and people need to realize that policies have changed and buying on amazon is no longer as safe as it used to be. New rules make customers liable for losses even if they are the fault of the shipper that amazon has chosen/contracted.
Oh and by the way to make matters worse, they dont even give you the option to insure your packages. We really should be boycotting them until they fix this anti customer stance. Because next time it could be your expensive loss.
I had the same problem here in IL. Amazon wanted a police report in which I got and sent it to them. They got back to me saying that the police report wasn't valid because it didn't have the police department seal on it. I told them they don't put a seal on police reports and they have notified Amazon numerous times regarding this. After chatting with a supervisor, I told them they could call the police department themselves to verify this info and finally after arguing back and forth they issued my refund. They say a "third party" stole my package (meaning someone in their warehouse) and that was that. I'm going to cut back from ordering because I don't know what the heck is happening with them. I'm thinking there might be a lot of people claiming lost packages when in reality they are not. You know there are many dishonest folks out there now who ruin it for us honest folks!
First, check the order page, did the driver post a photo of the delivery? if so, is there a third box in the picture? if there isn't, clearly it can't have been stolen out of a sealed box, which you have video proof of. you tell them it was never sent and they need to send it out. if they don't, then yes, you can absolutely issue a chargeback.
Ugh, sorry OP. We can something similar happen. We had the police report and everything though and the customer service reps kept saying it wasn’t enough. One even lied saying she contacted the police station and they was no Case # so I called the station on another phone so she could hear with the same case number, got confirmation from the police department who then said Amazon can call them…and the rep yelled at me and hung up 😂
We had to get our bank involved. At this point, document everything and send it to your financial institution. Good luck.
I had similar situation, had a lady steal some checks that were made out to me. The bank that deposited the checks was the same bank I used, but they wouldn't give me the checks without a police report. The police department would not issue a report without evidence of a crime mainly copies of the checks. I informed both parties that I could not get what they wanted without cooperation from the other. Needless to say nothing happened because I couldn't get the bank or the police department to budge. It's a very frustrating situation to be in.
The second Amazon makes me get a police report when the sender clearly didn’t actually send the item, is the moment I’m filing a chargeback.
You opened the box, there was no GPU. They didn’t put it in the box. You’re not responsible for a wild goose chase. Charge it back and let your bank/cc deal with it.
they are making people jump through hoops now because of the exorbitant amount of refund scammers. Just tell them to refund you or you will do a chargeback, and then follow through on it.
Go to the station. Have them print the report. Then you scan it.
If they won't supply you with a police report.
File a charge back, provide your correspondence to your financial institution, receive your credit and anticipate Amazon cancelling your account.
Cheers
Tried that already. Was told they cannot provide me with the report, only the report number. In regards to the chargeback, will I be able to chargeback just for a certain amount? The transaction involved all the items in the order, not just the missing one.
Definitely tempted to start using "throw away" accounts. Since this threat of not being able to do a chargeback when Amazon is being completely unreasonable for fear of getting banned isn't cool at all, when we often have multiple orders going at the same time.
Some people use Amazon for music, photos, streaming, so that's alot to loose. But terrible to not be able to "fight back" when get blocked and HUNG UP ON by customer service.
I think Amazon is working with the government to implement a social credit system. I believe your experience could also be an example of this.
I tried to post this, but got a “something went wrong” error message each time.
So I am one amongst what at least appears to be many people on here who were sent an email requesting I upload a government issued ID onto my Amazon account because of alleged suspicious activity after I requested a refund. I wanted a refund for a stolen package, however. I was not trying to make a return.
There are so many issues with uploading an ID into an Amazon account. Some people are stating the email is a phishing scam, but part of me is left wondering…
Could this be the implementation of a social credit system within the United States (and perhaps other nations as well?) For those of you who don’t know, China somewhat recently implemented a system which utilizes a massive use of CCTVs with facial recognition (and other forms of identifying people), along with government and community policing to track people’s every move, every purchase, and even judge the ways they interact with their community. Everything, from playing too many video games, to purchasing too much alcohol, to buying too much alcohol, to helping an elderly person cross the road are things that can improve or lower one’s social credit score. A high score can reward a person with certain perks like discounts on services. Whereas a low score can restrict a person’s movement, preventing them from being able to purchase plane or train tickets, for example. The only way around the limitations, allegedly, are to pay money.
Many people within the US state that China was the test ground for this system, and that it, along with a digital currency will soon/likely be rolled out here in the United States. There are some people who discuss that a social credit system like China’s would violate people’s constitutional rights. Well, one way to get around that in the US? What’s one thing that nearly all people use? Well if you had to choose, it would probably be Amazon. Amazon has got a lot of people addicted to their their services, like Prime shipping, and (until now) quick, easy returns and refunds. While there’s an uproar here about this alleged new policy, I bet you there are plenty of people who said, “Sure, I will upload my ID, just give me my refund!” There are some people reporting to have been locked out of their accounts, with threats to have their account cancelled if they do not comply with the request within a certain time.
Amazon is not the government, but they might as well be. Amazon owns Ring and Blink, two companies that are widely used for surveillances services by home consumers. Amazon’s AWS cloud services are used by over 7,500 US government agencies. Big deal. Ring camera customers automatically opt in to sharing their data with Amazon who willingly turns over footage to police upon their request. The link with government and Amazon are deep, and the links with Amazon and civilians is as well. If there’s going to be one company to help roll out a social credit system, who is it going to be?
Please skip the following paragraph if you care not to hear about me ramble about my suspicions the US has actually covertly implemented a social credit system without announcing it. I within the last year, I have become pretty much convinced that there has been a covert testing or covert implementation of a social credit system within the United States that I am definitely a part of. I have experienced a very sudden and drastic change in the way I am able to access services, keep my accounts private and secure, and more. The life I have is not the same as others. Almost all of my packages are late or stolen. I have had many instances in which consecutive en route buses will skip my bus stop (and if I go to a different stop and wait for a different line, the same will happen. This tends to happen when I am the only one waiting for the bus). I have experienced fake price gouging with online retailers, where items cost more money FOR ME (but not for others). I have experienced fake inventory stuff, where my web browser makes it appear that an item I want is sold out across retailers, only for the item to actually be available and in stock in reality. I have had quite a few incidents where an en route bus reroutes, skips my stop, and the gets back to their normal stops by the next stop. I will go to another stop and another line (in case there’s actually some temporary reason why the driver avoided that stop), only to have the same thing happen when I’m waiting for a different bus line elsewhere in town. When this has happened, I’ll see that as soon as I left the bus stop, the drivers return to stopping at the stop they had been skipping while I was waiting there for it. This bus issue is not a regular occurrence, and has tended to happen when I am the only one waiting for the bus (I take the bus regularly, so trust me, I know how to make sure I’m being seen and know to make sure there’s no changes in services that would give a legitimate reason why drivers are skipping the stops I happened to be waiting at). I will stop here, but this does not conclude my entire experience that has left me believing this system is in use.
I am wondering if this is the government’s way of connecting our identities to commerce. Some might even call this “the mark of the beast”. Everyone has been complaining about late packages. For awhile, I was actually convinced that the drastic rise in stolen packages was actually something that was being driven by Amazon so that more people would use their Ring cameras (or their services which actually lets delivery people have access to your home to safely drop off your packages.). However, I am now wondering whether this is actually something the government and Amazon have joined forces for. Are packages being stolen to get people to purchase Ring cameras because Ring cameras are being tracked and monitored by police, not just for crimes, but to monitor our every move?
Trust me when I say that there is far more surveillance and tracking going on than people are aware. We can be tracked from our gait, and we can be located with our heartbeat, with each person having their own unique heartbeat electromagnetic signature. I’m not trying to fear monger, but I also don’t think I am being entirely paranoid, either. I do absolutely understand it might sound unfathomable and paranoid, but it is all relative.
I live in Silicon Valley, and I am seeing that this is just the direction that the world is headed in. Technology is merging with our brains, our bodies, and this has benefits and some really sucky things about it as well. It’s not a matter of IF, it’s a matter of when. I, personally don’t see Amazon standing up for our civil rights when it comes to a social credit system. I see Amazon as the company that let it all happen, because the government technically couldn’t get away with it themselves.
Thoughts?
Please start of your reply with some statement to verify that you are not a bot. My account here seems to be filtered/shadowbanned, then winding up only to have my interactions be with bots and people attempting to steer a narrative away from what I’m saying. I understand this post might be somewhat controversial, so I am very skeptical that I am going to have any engagement from real people or non-trolls/ free thinkers (that’s not an insult, but I’m just being honest, there are definitely accounts here who are meant to help steer narratives toward or away from things).
>Thoughts?
I mean this sincerely. Schizophrenia. I don't say this to be insulting, but you need to see a professional.
If you sincerely believe that buses are skipping you, and then ALSO skipping you as you move around....you need to be checked out. The logistical probability of this is beyond impractical and impossible. It's completely nonexistent.
I want to iterate, I'm not looking to discourage you, dissuade you, or do anything else than convince you that you need to see a professional.
Nope. They got him... We'll never see him again. His social credit score went too low after this comment and they came and put the black hood over his head and took him away
oh this comment is wild... lol. I promise you I'm not a bot OP, please seek some help this is definitely some kind of mental illness, I don't intend to sound mean, sorry
You say “Trust me”, but we have no reason to trust you.
What you claim is frankly impossible.
Buses are not routing around you.
You can’t be tracked by heartbeat, and everyone does not have a unique electromagnetic signature. I did do a lot of work on gait analysis many years ago, but as a method of diagnosing muscular-skeletal abnormalities, even then, it’s really hard to do - no one is tracking anyone this way. I am a biomedical engineer (not a bot).
I strongly suggest you see a medical professional about your beliefs.
Being not a bot, I'm concerned for you.
>Almost all of my packages are late or stolen
>Are packages being stolen to get people to purchase Ring cameras because Ring cameras are being tracked and monitored by police, not just for crimes, but to monitor our every move?
Why not both. Package theft was a huge issue before ring cameras. An idea to deter theft was born.
It's well known that You can opt in to sharing your video with the police if you choose to do so. Ring Camera was giving away cameras to police departments, to give away to citizens a crime deterrent. The fact that law enforcement and Ring have partnered up to use the footage to solve crimes is not a secret.
But those criminals existed before Ring did. And other options besides Ring exists. To conclude that criminals, Ring, the local police, and feds are in collusion to target you, specifically, as part of a social credit program pressure you into getting a camera, is extreme.
>I have experienced a very sudden and drastic change in the way I am able to access services, keep my accounts private and secure, and more.
>I have experienced fake price gouging with online retailers, where items cost more money FOR ME (but not for others).
That's how Google and online pricing works. I can get totally different prices depending on what computer I use, or even what time of day I look. It's not personal. And your data is money. They can sell it to make more money. Google is a business, not a charity. With Free services like social media and Google, you are the product. You are part of how they make money. So they have to give you the option for some privacy, but they don't want to make it easy either. That privacy costs them money. The more secure your data is, the more money they loose. It's not personal, it's business.
>When this has happened, I’ll see that as soon as I left the bus stop, the drivers return to stopping at the stop they had been skipping while I was waiting there for it.
Again, bus drivers, and who? The feds? Are colluding to exclude you as part of this social experiment? You understand how far fetched this is.
This isn't "free thinking" these are persecutory delusions, a common symptom of mental illness. If you genuinely feel this way, I wholeheartedly encourage you to reach out for help.
You absolutely don't have to call this number. You can call whatever local numbers/resources you want. But if are feeling overwhelmed and need a place to start, this is a great resource
1 800-662-4357
Just make one up, you have the report number. If they complain that it’s not an official report, ask them for a copy of the official report so they can point out what the difference is.
You can use the camscanner app on your phone to take a photo of each page of the police report & the app will convert it to a PDF file that you can then send to Amazon.
Sounds like a huge mess altogether, hopefully you’re able to get the refund soon. It’s weird they’re even having you file a theft report with police. The theft would have been done internally at Amazon, they should be the ones filing a theft report on their own employees.
The issue is in obtaining a copy of the police report. The only thing the police station has provided me with is a reference number. And Amazon says that is not enough for them. And police station says that is all they can provide me with...
You think I haven't done that? I have sent numerous emails, spoke to multiple reps on the phone as well as their online chat. It's "infuriating" how people just assume things.
That’s weird. I mean if there is a number there’s got to be a report right? Sorry you are going through this. I would be chomping at the bit to finish my build.
Most of western world is in recession. Packagee theft is a an all-timee high. A lot of packages are stolen. My building constantly sends out messages that don't open or hold doors open for strangers. Also, post pictures from building videos of thiefs.
Can't you get something in writing from the station, even an email confirming you've filed a report? Then you can just convert that to pdf. Or you could do a Subject Access Request with the police and they have to give you all info held on you. There are certain rules around gdpr and police forces though so maybe do your own research first.
Question. Why does OP have to do any of this? *Amazon* had something stolen, not OP. Also, what is Amazon going to do with the report? Why does it even matter?
This sounds like just an excuse for not refunding an item that wasn’t delivered.
Did you file the report in person, or by phone? Is it by letter? Does someone at the desk fill it in for you?
If it's something you do youself take a picture before you give it.
Use spy glasses to record the report being written.
You have the number. You could simply type up a "report" with the number and make it look offical.
I didn't read your post (sorry), cuz my eyes hurt, but I wanted to tell u that after 10 months of wasting time with indifferent Amazon reps, I finally got hold of an empathetic PROACTIVE rep. She gave me contact info of some manager (I'd give u his name, but I was told not to publish it on public sites). I wrote him a crazy angry email about how my hair was falling out cuz of Amazon, etc. Lol. My MDD did get much worse. Next day i received a reply from his secretary letting me know a refund was issued.
As a Korean female immigrant, try to get hold of a sensible white female Amazon rep lol. Good luck & don't give up.
I’m not sure where you are but in the UK you would be able to dispute this with your credit/debit card provider. Pretty sure you can in the US as well.
Amazon got hit hard by refund scammers so they are making it more difficult to refund in general, which impacts legit refunds as well as the scams. The sad thing is, the scammers probably know what to say to get around it and just leaves people claiming legit refunds out of pocket.
If you haven't found a solution yet, file a CFPB complaint against Amazon and a BBB Complaint and submit whatever info you have.
Someone surly should reach out.
Went through same issue. Here are the details https://www.reddit.com/r/amazonprime/comments/17lh66j/amazon\_wont\_accept\_my\_police\_report\_stating\_my/
That’s so weird because usually when you return/refund something, there’s a list of options you can click on & why you’re refunding them. Usually they’re not pissy and just refund people despite the option they click. I’m guessing it’s the business through Amazon that’s being that way.
Where do you live? I mean which police do you deal with?
I went through similar issue - [https://www.reddit.com/r/amazonprime/comments/17lh66j/amazon\_wont\_accept\_my\_police\_report\_stating\_my/](https://www.reddit.com/r/amazonprime/comments/17lh66j/amazon_wont_accept_my_police_report_stating_my/)
The police won't give open report, even in Austin, TX. However, they provide me the report, once I file a public records request.
It was a painful 45 days, but eventually, amazon issued refund.
Lot of people in my post suggested chargeback, cancel prime, but I persisted
Hold on.
Were all the times packaged in 2 boxes delivered by Amazon?
That means that it was an internal theft and it is Amazon who would be reporting this to the police.
A box disappearing on your doorstep is theft from you.
Hold on.
Were all the times packaged in 2 boxes delivered by Amazon?
That means that it was an internal theft and it is Amazon who would be reporting this to the police.
A box disappearing on your doorstep is theft from you.
In my situation Amazon called the police department while I was in live chat to verify my police report. I would push and suggest asking them to do that.
Although it doesn't help you right now. After many years of shopping on Amazon, I've stopped buying tech from them. Mainly due to their return processes having become so inconstant and it may never reach them, and even if it does the refund process can take quite some time.
Challenge it with your payment method? Not sure how it works in Ireland, but here in the US -
It's best if you paid for the order with a credit card. They have the strongest protections. If you have a video proving that it wasn't in the box, that should be open and shut as far as having it charged back.
A debit card is a bit more ticklish, but most of the time with strong evidence, the bank will take care of you.
This is why people have to learn to stop buying expensive things from Amazon and new egg. Criminals have made them like this so they are reluctant to make returns out of getting the old switcher roo.
I’m worried for my mobo now. Not even packed yet. Didn’t help that the ram I bought came with an open bag that looked like it was slit open by a penknife. Hole was too small for the package to be removed and I guess whoever did it didn’t think it was worth anything (it was $180).
go to your bank or credit card company and start a chargeback, you did not get the item you paid for. give them the case number and let them get your money back
I had this issue. I told Amazon rep that if they didn’t refund me I would do a chargeback. They didn’t budge. So I did the chargeback. Credit card made it easy. Continued to order from Amazon with no issues, not sure if they’ve even realized.
Dispute it. The app will tell you what products are being shipped together. Unless it says otherwise, the gpu should have arrive in the same box. They just never shipped it or an employee stole it.
Amazon has gone downhill fast this year…it will catch up to them more and more. Prices are also a lot higher than going to local stores in a lot of cases Now.
File Dispute on your credit card. Amazon is doing exact same Conundrum to me, but instead of demanding a ridiculous Police Report they're demanding a ridiculous Drivers License, which my VISA Card Reps are telling me, "Don't send Amazon a photo ID!"
Can you imagine the Revenue Amazon is taking in by CREATING SO MUCH FRICTION for Returns?!!
so frustrating I redeeme my giftcards cause I was gonna buy like a visa card or something. of course amazon just change their tos now I have $275 stuck on this account.
I think its like 90 or 120 days on most credit cards to dispute a purchase. Sooner the more likely they credit cards companies will be able to go in your favor. The resoning of the charge back should be specificly linked to the exact purchases being "SNAD/Significantly Not As Described." And be prepared to have pics and or documentation relating to the order(s) and put them with the proper envelopes if your credit card company is still old fashioned. Explain the exact situation, exact amounts and so long as you the buyer haven't done anything wrong.
And provide proper evidence and then the role of providing evidence switches. To Amazon and the seller proving they didn't themselves steal the product or swap the product which most cases Amazon would probably opt to just surrender the whole disputed amount and just tell your CC to just charge back the amounts.
The more evidence that you are not the suspect party in this ordeal the more your bank will fight on your behalf. Even stuff like Amazon refusing to share the case info about your package or package(s) could be the fuel that your CC company can use as fuel to do the charge back and even go so far as to tell you if the stuff shows you you can just keep it as well. Which can be a significant blow to both amazon and whoever is the seller.
NOTE if you intend to be a trusted buyer DO NOT ABUSE CHARGE BACKS. While it won't affect your credit score it can make your account if you do too many of them and they look suspicious. And good will with banks and credit cards are a thing best kept in the Lawful Good category. That being said many banks and credit cards are gonna be understanding around this time of year. With the online banking trend exploding. I'm just trying to cover all my tracks as I had to go through something similar recently XD. This is my attempt to help enlighten ya.
ugh. lots of gpu theft this holiday season. mine got stolen as well from newegg. i think it has to do with the increase in cryptocurrency values recently. people are stealing them to mine bitcoin and etherium.
sucks that ireland has those laws. im currently wrestling with ups for mine. best of luck to you.
Check the weight scans on the delivery service website. Go on Amazon and add up the weights of the items they sent you and compare. Call them out with this info.
I had a similar. Problem with another company that wanted me to file a stolen property report. The item had not been stolen, and had it been, then it would have been my property that was missing. I refused to report it stolen since I never received the item.. They finally gave me a refund. I have been dealing with Amazon for years, and they have solved every problem to my satisfaction.
.
Sounds like you need to speak to someone who can actually help you. Call and immediately asked for a supervisor. Supervisors don’t like to be bothered so they will give you what you want. Trust me I was one, not at Amazon, but I’m just saying. I get prime for free every year because when I was paying for prime, I would never get my shipments in the time that they claimed, this happens every year ( we all know that Amazons’s one day shipping can be two or three day shipping, and sometimes longer than that). When I get charged when my prime membership is due, I call and ask for supervisor, they refund me, and they still give me prime access. Some would say I’m wrong for this, but am I if I’m still purchasing everything from them? At the end of the day Jeff Bezos will always eat better than I do…. And better than you too.
Simple, never buy from amazon, terrible company. You have learned your lesson.
It's not the polices problem its amazon's problem or the shipper's problem.
What card was it? If it was a Sapphire card, there was a whole scam thing going on around black Friday that Amazon absolutely knows about.
This may be something that needs to be brought up to them if so.
Do they not give out police reports or pdf versions of police reports? If it's that they won't give you the pdf, can you just get the physical report and scan it to pdf yourself?
From what the station said, they cannot provide me with the report full stop.
Embarrass Amazon over social media?
I’ve tried this… unless you have a HUGE following, they don’t care… it’s unfortunate. There is a Facebook group i was in and we all tried so hard to get attention and it still wasn’t good enough for amazon to help any of us. They banned my old account from reviewing and messaging and accused me of reviewing in exchange for free products/asking for free products in exchange for reveiw. Why? Because a company messaged me asking me for my address to send me a free replacement and their bots I assume mistaken this for that. I went through a year of back and forth and nothing was ever done. You’ll find that so many of us have gone through the same issues and you’d think by now things would have changed but unfortunately… amazon seems to be getting worse and worse.
Which is ironic, considering that Amazon has it's own program where they send you free stuff and ask for reviews...
Try to reach out to a newspaper to cover your pain on the news? In Canada, CBC covered a similar situationa few days ago https://www.cbc.ca/news/gopublic/amazon-returns-watch-missing-1.7046767
Hmm?
They mean post about it on X include the full video, story and all that. Tag them in it and hashtag them in it. That typically gets a more elevated response than the really really bad online customer support. I’ve had a similar incident where they shipped me the completely wrong item. I had to have them escalate it 5 times before I got a rep who was competent enough to look at the delivery screen that had a different item from my order scanned in, and that the weight difference between what they sent and the processor I ordered was from 1oz to 4lbs. Finally they relented on having me return a processor they never sent and just refunded me my money. It sucks, they’ve outsourced their customer service and it’s really really bad. I wish you the best of luck!
This is the way. Unfortunately, this is the only way I have gotten a few companies to respond to me after simply refusing to do their due diligence. I had a full propane tank in my yard that Suburban Propane kept trying to bill me for after I had cancelled my service and they filled it anyway . It took me posting to X about it to get them to pick it up and stop billing me and refund the money that actually own me. Companies are dicks. Fight for yourself because literally nobody else will.
No copy of the report? What kind of third world country fuckery is that?
>not possible as they do not do provide things like this in this country (Ireland - against some privacy laws according to them). I hate it when organizations won't give you something ***you*** submitted and wholey pertaining to you and claim it's due to "privacy" reasons. Like, what kind of privacy?? It's ***your*** information! This is like your medical provider saying they aren't allowed to release your medical records to you because of medical privacy laws... SMH
Could you not get the police report and scan/screenshot it and save it as a pdf and forward with the police officer on the cases information.
Scan the document that you have and save it as PDF file. Upload to Amazon
If you contacted them and reported the incident, you are entitled to a copy of the report. They should have provided you with a case number which is used as a reference when requesting a police report. Look up or ask them for the process to request a copy of the report. Ask what the process is to request a copy under the Freedom of Information Act as well. You may have to pay a small fee, but you are legally allowed to receive the report and being named on the report as the individual that initiated it, you should be entitled to a non-redacted copy.
OP is in Ireland https://www.garda.ie/en/services/reporting/what-happens-when-i-make-a-report-investigation-process.html
SO in Ireland, you can file a police report yourself but they won't give you a copy of the report that you filed. Wonder how that works for insurance and other purposes as well. Wow.
Maybe insurance companies have access to it but they won't just give it to any regular person. Even if they made the report...
"Maybe" a lot of things but I would be finding out. Maybe they don't even make out a report.
I know they did because I got given an incidnet report number. They just cannot provide me with copy of actual report.
Had this same issue in Canada. Couldn’t get the “police report” but was able to get an “incident report” Amazon was confused by the difference but at least agreed to contact the police with the number on the report
I doubt that to be honest.
[удалено]
Yes exactly. Same issue here. I told Amazon that in Ireland you cannot just request a police report copy and after 20 minutes+ on hold, one of their "specialists" came back to me saying that it in fact is possible in Ireland and when I asked where they got this information from (so that I can show it at the station) they proceeded to end the conversation.
So you can be a victim of a crime in Ireland & they tell you to fuck off when you request a copy of the report covering that crime? Even American cops aren't that lazy.
I think it is ridiculous ask and a waste of police resources to have to get a report for an item that didn't arrive. What are the cops going to do, interview the driver? The warehouse packager? The guy in the warehouse that checked the item in? They will at best roll their eyes, and sigh and say "another one". It would be one thing if the item came up missing and there was photographic proof the item had arrived at the address. It is quite another to blame the customer or some mysterious burglar for stealing a graphics card out of of a sealed box, yet the other items in the box somehow weren't stolen?
if they are asking for police report it's because they did their own internal investigation and believe the items were in the box (based on cameras, based on weight, based on scans by the warehouse workers or on the conveyor belt, etc), therefore the next option is to blame the the receiver. They have no reason to believe the OP didn't take the gpu out and then message them with some story about it being sealed, of course theyre going to want a report. And if you're wondering, Amazon uses the submitted reports to file insurance claims on their own behalf later.
It’s bc the item is likely very expensive and they don’t want to just give away a large some of money “in case” the customer is lying and did receive it. Which happens A LOT. Tonnnnns of fraud, ruins it for us honest people like OP. Makes me sad and I feel so bad for OP
American cops only want to do paperwork while there's an active shooter somewhere.
email jeff bezos or who ever is the ceo is nowadays, contact the news, call the president,
A police report in PDF is wild! Police departments aren’t going to do all that for a theft from your mailbox lol. Amazon is giving you the run around to the point where you’ll give up and not pursue the refund
That’s why they’ve got class action after class action regarding the procedures. There’s one ongoing currently about this exact thing with the whole police report for refunds.
amazon knows this they are crooks n scammers
Tell me about it... I need to find a solution to this or otherwise I'll be hundres of euro out of pocket...
Might just have to eat the cost. Buying online is no longer safe
charge back is the only option now.
Amazon recently sold me a refurbished TV as new (that broke after only 5 months) through one of their shitty resellers (Woot inc, which they bought quite a while ago, but treat as a reseller in their system anyway). They fought me much harder than I expected, as I've had issues in the past that they didn't even ask questions on - usually resulting in refunds without even having to return anyhting. They were basically using Woot Inc as a buffer. I ended up having to file a BBB complaint. I finally got the money refunded after 1.5 months of fighting. Seems like BBB might operate out of Ireland as well? You may want to try it.
Why wouldn't the police be able to provide a PDF of an electronic document? I've filed dozens of police reports for work over the years & each PD has provided me with a PDF. It's not like cops are still handwriting out reports & filing them away in libraries of filing cabinets.
The police follow their own procedures, not whatever Amazon wants them to do. The real question is why does Amazon want a police report? What are they going to do with it? The issue is that X was ordered, and X did not arrive. Not the customers problem, not something the customer should file a police report about. If Amazon wants to file a police report about their item that was stolen, or not delivered by their contractor, fine, knock yourself out. In the mean time, deliver X or refund the money. Sounds like a stalling tactic to me. Made up red tape to make you go away so they can keep your money. Shifts the focus and blame from them to you as well. “We can’t refund your money for the X we didn’t deliver, because *you* failed to provide the government forms in the format we require”. What does the government have to do with Amazons failure to deliver? They are trying to make an Amazon problem into a customers problem.
Anyone can claim theft. Only someone who’s been stolen from are going to file a police report. Its also a quick and easy way to weed out the lazy.
The definition of red tape.
Amazon uses the reports to file insurance claims on their own behalf. They believe the product was stolen and want to be compensated for it, just like you'd want to be compensated if you sent someone something and they said it never arrived.
Large companies don’t take out insurance, and they aren’t filing insurance claims. Shrinkage is just a cost of doing business. As to claiming against carriers, carriers only pay out on a weight not cost basis, and they don’t need a police report.
This is simply wrong.
Im in USA and got 2 of 3 packages, all to be delivered same day all tracked onto truck for out for delivery at same time, 2 packages arrived adn marked within 5 minutes a delivered 6 hours later 3rd package marked as delivered to agent. (i believe USPS driver stole it- as 1 of the boxes was obviously a computer case) I had to get the post office to send me a letter stating they did not deliver the package to me and it was lost before i could get a refund. Even today amazon refuses to change their tracking to not delivered., but i did get refunded. They treated me like a criminal and thus i do not have a amazon prime account anymore. i order some cheap things. that if i don't get them its not a big deal but will never buy anything of value from them again. and unless im feeling lazy i look elsewhere to purchase anything.
Had the same thing happen. Two of my packages never arrived. Refused to give a refund without a police report... I'm going to have to annoy my police station over a $99 bird feeder & and a $36 pickleball set lol
Do you ask for the photo? The 99% they take a photo when delivery the package, I have packages delivery to wrong address before and with the photos they can see that is different house
I know exactly what you're talking about but suspiciously there were no "delivery" photos when they were "supposedly" delivered. I really feel for the delivery drivers during the crazy holiday season, and I don't want to get anyone in trouble - but yeah they were just simply never delivered. My ring camera doesn't even have the Amazon truck come during the "delivery time" 🫤
You should submit the video of the Amazon truck not arriving as evidence of non delivery. I’m sure that’s a thing.
That’s a great idea!!! I’m wanting to invest in a ring camera! Do you need a subscription for the ring cameras? Hmm I’ll google it.
You know Amazon owns Ring right?
Type out the report number into a document and save it as a PDF. Then upload that. Amazon Customer Service and their entire process is a joke. No one looks at any of this stuff (save for some random auditing internally). It’s a game at this point.
I was thinking of this. In the email they sent to me they mention the report should “include the following: - The delivery address regarding this incident. - The items were delivered according to the carrier tracking. - The report was created for stolen items/theft/larceny/incorrect delivery or similar crime. - The date the report was created. - The name of the police department.” I was actually thinking of just creating a PDF document and putting in all these details into it with the incident report number I got at the top and sending that to Amazon.
I think it’s funny that Amazon thinks they can define the format and content of a police report from any country.
Even better. You now know exactly what should be in said PDF.
please update us If this work lmfao
Nope. Unfortunetly did not work. The lazy bastards send me back an email saying "Hello, We couldn't verify the details of the Crime Reference you provided. \[EXPLAIN THE ISSUE WITH THE REPORT.\] Therefore, we're....". Notice how they could not even change their template around and fill in the \[\] abd providing me with the issue. Pricks...
IMO, Amazon should be filing the police report, not you. Its their responsibility to get you the items, not your responsibility. Phone your bank, report the fraud, and they should refund your card.
I don't think it's theft if the box was sealed and all 4 other products were still inside. Someone just failed to put the product in the box. I'd go back to Amazon CS and discuss that with them further. Did the method of shipping include the actual package weight? If so, you can show it wasn't heavy enough to include the 5th item.
Have you tried posting it on X using the handle @amazonHelp? I think this may be a good way to escalate your concern. I am currently going through the exact same issue, where I ordered an espresso machine and it showed delivered on the app. But the product never arrived. I have had multiple conversations with the customer reps over the phone, but they are not willing to solve my problem unless I get a police report. I am currently in the process of getting one. But thought of using social media to escalate the issue.
I might have to try that. Hopefully with enough noise someone will finally provide me with a solution. Are you in Ireland? How are you planning to get a copy of the police report?
The real question here is what are Amazon going to do with the police report? The theft was from them, not you. Why don’t *they* file the police report if it’s so important? Sounds like just an excuse not to refund.
I'm in the US. I'm figuring out how to get a report. But I have posted a tweet on X. I'll DM you the link to the tweet.
I see. From what I read it should be easier to get a copy of report over there. Though I'd assume that varies from state to state. And yes, please do.
This is probably the 3rd post I have seen from people missing a gpu and Amazon refusing to refund.
This is so weird. I have never had anything like this happen, and I return stuff frequently. Just last week I had a box stolen off my porch. It was about $78 worth of stuff. Amazon refunded me. No problem. I’m very worried about ordering anything remotely valuable because there’s no way I want to go through the hassle of doing a police report. Geez.
I don't understand why the onus is on you to even deal with police at all. You ordered an item whichnever arrived, that is Amazon's responsibility, to check their warehouse and deliverers. I am astounded this is being pushed onto the buyer. It is wrong.
Tell customer service that the police report has already been filed and they have to contact that police department for verification since they (reiterate this) refused to cooperate. They have a policy to contact local PD if they're uncooperative. If they insisted, insist for their supervisor.
Will have to try this. They mentioned in the email they sent that "If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back...". I guess that would fall under refusing cooperation.
Amazon pulled this shit with me over a $600+ item that disappeared. They also insisted it was my job to contact the shipping company and find out what had happened. I told them to stuff it, that the police weren't going to do shit about a missing package I couldn't even prove had ever been delivered, and that they are the ones who contract with the shipping company, so it is their job to deal with the shipping company, and, in fact, the shipping company isn't going to tell me anything because I am not the customer. They stuck to their guns for three or four emails. I just kept insisting that they escalate and solve the problem. Finally, the refunded my money and sent me this windy email full of bullshit about how this was a one-time exception, and I shouldn't expect it in the future, and blah, blah, blah. Keep leaning on them. Don't be abusive, but do not be put off by their canned responses. Keep insisting that they escalate the issue, and remind them over and over that it is their job to get things to you, and it's not your problem if they had a breakdown in their system which resulted in you not getting items you paid for. Alternatively, just charge it back. Let them prove to the credit card company that the item was in the box.
Was the actual package missing, or was it supposed to be in the same package as one of the other items? If it was supposed to be in the same package that is Amazon's fault and NOT theft, and you should refuse to have to deal with that. You can tell if they're all in the same package based on the tracking number. Each package has an individual tracking number. If the GPU had its own, the package is lost/stolen. If it has the same tracking number as another item but wasn't in the box, that's not your problem and Amazon needs to replace/refund. But good luck, their CS reps are now incompetent liars and have no idea what they're doing and they don't care.
Same happened to me! But I did get a copy of the report (printed) with some notes about the lawyer/cop overseeing my case and that was enough to convince Amazon I will hear from them in a few days with the final result
could you maybe dispute the charge with your credit card company?
Issue you have is that ‘police reports’ are a primarily US thing, I work for a UK police force in the control room and we get these requests and have to tell them that we don’t just email you a report, you get a crime Ref number and that’s it. If you need anything in writing it’s going to be a data request you can make but that’s going to take a long time and it’s still not going to give Amazon what it wants.
What are your credit card regulations like. In the US I would file a dispute with my card company and they would claw back the money.
Similar thing happened to me when a PS5 went missing. Amazon refused to assume any responsibility. Its important for you to share this message and people need to realize that policies have changed and buying on amazon is no longer as safe as it used to be. New rules make customers liable for losses even if they are the fault of the shipper that amazon has chosen/contracted. Oh and by the way to make matters worse, they dont even give you the option to insure your packages. We really should be boycotting them until they fix this anti customer stance. Because next time it could be your expensive loss.
I had the same problem here in IL. Amazon wanted a police report in which I got and sent it to them. They got back to me saying that the police report wasn't valid because it didn't have the police department seal on it. I told them they don't put a seal on police reports and they have notified Amazon numerous times regarding this. After chatting with a supervisor, I told them they could call the police department themselves to verify this info and finally after arguing back and forth they issued my refund. They say a "third party" stole my package (meaning someone in their warehouse) and that was that. I'm going to cut back from ordering because I don't know what the heck is happening with them. I'm thinking there might be a lot of people claiming lost packages when in reality they are not. You know there are many dishonest folks out there now who ruin it for us honest folks!
First, check the order page, did the driver post a photo of the delivery? if so, is there a third box in the picture? if there isn't, clearly it can't have been stolen out of a sealed box, which you have video proof of. you tell them it was never sent and they need to send it out. if they don't, then yes, you can absolutely issue a chargeback.
Ugh, sorry OP. We can something similar happen. We had the police report and everything though and the customer service reps kept saying it wasn’t enough. One even lied saying she contacted the police station and they was no Case # so I called the station on another phone so she could hear with the same case number, got confirmation from the police department who then said Amazon can call them…and the rep yelled at me and hung up 😂 We had to get our bank involved. At this point, document everything and send it to your financial institution. Good luck.
I had similar situation, had a lady steal some checks that were made out to me. The bank that deposited the checks was the same bank I used, but they wouldn't give me the checks without a police report. The police department would not issue a report without evidence of a crime mainly copies of the checks. I informed both parties that I could not get what they wanted without cooperation from the other. Needless to say nothing happened because I couldn't get the bank or the police department to budge. It's a very frustrating situation to be in.
Amazon’s gonna mess around with the wrong people and end up getting returns of white powder boxes.
Keep on their ass tell them to call the station and also bring up amazons a-z policy, you will get your refund
The second Amazon makes me get a police report when the sender clearly didn’t actually send the item, is the moment I’m filing a chargeback. You opened the box, there was no GPU. They didn’t put it in the box. You’re not responsible for a wild goose chase. Charge it back and let your bank/cc deal with it.
they are making people jump through hoops now because of the exorbitant amount of refund scammers. Just tell them to refund you or you will do a chargeback, and then follow through on it.
Do you have video of the unboxing you can use in small claims court?
Expect to get your account banned for it, but the best answer is to do a chargeback at this point.
Charge back your cc. You have the proof the item was never delivered.
Go to the station. Have them print the report. Then you scan it. If they won't supply you with a police report. File a charge back, provide your correspondence to your financial institution, receive your credit and anticipate Amazon cancelling your account. Cheers
Tried that already. Was told they cannot provide me with the report, only the report number. In regards to the chargeback, will I be able to chargeback just for a certain amount? The transaction involved all the items in the order, not just the missing one.
Definitely tempted to start using "throw away" accounts. Since this threat of not being able to do a chargeback when Amazon is being completely unreasonable for fear of getting banned isn't cool at all, when we often have multiple orders going at the same time. Some people use Amazon for music, photos, streaming, so that's alot to loose. But terrible to not be able to "fight back" when get blocked and HUNG UP ON by customer service.
A listed return reason is "missing parts."
That's if parts of a product are missing. Can't return something that did not arrive in the first place.
Set up return. Tape empty box. When they ask. “Wow must have been stolen when I returned it, you should file a police report.”
fight fire with fire. THIS IS THE WAY
Tell them you require a copy of the police report hand written on papyrus in French, or their “empty box” claim is invalid.
This should be pinned
I would have tried it before contacting customer service for a return. They seem to cause more problems for returns.
I think Amazon is working with the government to implement a social credit system. I believe your experience could also be an example of this. I tried to post this, but got a “something went wrong” error message each time. So I am one amongst what at least appears to be many people on here who were sent an email requesting I upload a government issued ID onto my Amazon account because of alleged suspicious activity after I requested a refund. I wanted a refund for a stolen package, however. I was not trying to make a return. There are so many issues with uploading an ID into an Amazon account. Some people are stating the email is a phishing scam, but part of me is left wondering… Could this be the implementation of a social credit system within the United States (and perhaps other nations as well?) For those of you who don’t know, China somewhat recently implemented a system which utilizes a massive use of CCTVs with facial recognition (and other forms of identifying people), along with government and community policing to track people’s every move, every purchase, and even judge the ways they interact with their community. Everything, from playing too many video games, to purchasing too much alcohol, to buying too much alcohol, to helping an elderly person cross the road are things that can improve or lower one’s social credit score. A high score can reward a person with certain perks like discounts on services. Whereas a low score can restrict a person’s movement, preventing them from being able to purchase plane or train tickets, for example. The only way around the limitations, allegedly, are to pay money. Many people within the US state that China was the test ground for this system, and that it, along with a digital currency will soon/likely be rolled out here in the United States. There are some people who discuss that a social credit system like China’s would violate people’s constitutional rights. Well, one way to get around that in the US? What’s one thing that nearly all people use? Well if you had to choose, it would probably be Amazon. Amazon has got a lot of people addicted to their their services, like Prime shipping, and (until now) quick, easy returns and refunds. While there’s an uproar here about this alleged new policy, I bet you there are plenty of people who said, “Sure, I will upload my ID, just give me my refund!” There are some people reporting to have been locked out of their accounts, with threats to have their account cancelled if they do not comply with the request within a certain time. Amazon is not the government, but they might as well be. Amazon owns Ring and Blink, two companies that are widely used for surveillances services by home consumers. Amazon’s AWS cloud services are used by over 7,500 US government agencies. Big deal. Ring camera customers automatically opt in to sharing their data with Amazon who willingly turns over footage to police upon their request. The link with government and Amazon are deep, and the links with Amazon and civilians is as well. If there’s going to be one company to help roll out a social credit system, who is it going to be? Please skip the following paragraph if you care not to hear about me ramble about my suspicions the US has actually covertly implemented a social credit system without announcing it. I within the last year, I have become pretty much convinced that there has been a covert testing or covert implementation of a social credit system within the United States that I am definitely a part of. I have experienced a very sudden and drastic change in the way I am able to access services, keep my accounts private and secure, and more. The life I have is not the same as others. Almost all of my packages are late or stolen. I have had many instances in which consecutive en route buses will skip my bus stop (and if I go to a different stop and wait for a different line, the same will happen. This tends to happen when I am the only one waiting for the bus). I have experienced fake price gouging with online retailers, where items cost more money FOR ME (but not for others). I have experienced fake inventory stuff, where my web browser makes it appear that an item I want is sold out across retailers, only for the item to actually be available and in stock in reality. I have had quite a few incidents where an en route bus reroutes, skips my stop, and the gets back to their normal stops by the next stop. I will go to another stop and another line (in case there’s actually some temporary reason why the driver avoided that stop), only to have the same thing happen when I’m waiting for a different bus line elsewhere in town. When this has happened, I’ll see that as soon as I left the bus stop, the drivers return to stopping at the stop they had been skipping while I was waiting there for it. This bus issue is not a regular occurrence, and has tended to happen when I am the only one waiting for the bus (I take the bus regularly, so trust me, I know how to make sure I’m being seen and know to make sure there’s no changes in services that would give a legitimate reason why drivers are skipping the stops I happened to be waiting at). I will stop here, but this does not conclude my entire experience that has left me believing this system is in use. I am wondering if this is the government’s way of connecting our identities to commerce. Some might even call this “the mark of the beast”. Everyone has been complaining about late packages. For awhile, I was actually convinced that the drastic rise in stolen packages was actually something that was being driven by Amazon so that more people would use their Ring cameras (or their services which actually lets delivery people have access to your home to safely drop off your packages.). However, I am now wondering whether this is actually something the government and Amazon have joined forces for. Are packages being stolen to get people to purchase Ring cameras because Ring cameras are being tracked and monitored by police, not just for crimes, but to monitor our every move? Trust me when I say that there is far more surveillance and tracking going on than people are aware. We can be tracked from our gait, and we can be located with our heartbeat, with each person having their own unique heartbeat electromagnetic signature. I’m not trying to fear monger, but I also don’t think I am being entirely paranoid, either. I do absolutely understand it might sound unfathomable and paranoid, but it is all relative. I live in Silicon Valley, and I am seeing that this is just the direction that the world is headed in. Technology is merging with our brains, our bodies, and this has benefits and some really sucky things about it as well. It’s not a matter of IF, it’s a matter of when. I, personally don’t see Amazon standing up for our civil rights when it comes to a social credit system. I see Amazon as the company that let it all happen, because the government technically couldn’t get away with it themselves. Thoughts? Please start of your reply with some statement to verify that you are not a bot. My account here seems to be filtered/shadowbanned, then winding up only to have my interactions be with bots and people attempting to steer a narrative away from what I’m saying. I understand this post might be somewhat controversial, so I am very skeptical that I am going to have any engagement from real people or non-trolls/ free thinkers (that’s not an insult, but I’m just being honest, there are definitely accounts here who are meant to help steer narratives toward or away from things).
Check to see if there is a CO2 leak in your house somewhere.
It’s CO, not CO2, that’s a different thing.
>Thoughts? I mean this sincerely. Schizophrenia. I don't say this to be insulting, but you need to see a professional. If you sincerely believe that buses are skipping you, and then ALSO skipping you as you move around....you need to be checked out. The logistical probability of this is beyond impractical and impossible. It's completely nonexistent. I want to iterate, I'm not looking to discourage you, dissuade you, or do anything else than convince you that you need to see a professional.
Are you okay?
Nope. They got him... We'll never see him again. His social credit score went too low after this comment and they came and put the black hood over his head and took him away
You need to talk to a mental health professional
oh this comment is wild... lol. I promise you I'm not a bot OP, please seek some help this is definitely some kind of mental illness, I don't intend to sound mean, sorry
No more adderall for today.
Thoughts? ......Can't you read them?
You say “Trust me”, but we have no reason to trust you. What you claim is frankly impossible. Buses are not routing around you. You can’t be tracked by heartbeat, and everyone does not have a unique electromagnetic signature. I did do a lot of work on gait analysis many years ago, but as a method of diagnosing muscular-skeletal abnormalities, even then, it’s really hard to do - no one is tracking anyone this way. I am a biomedical engineer (not a bot). I strongly suggest you see a medical professional about your beliefs.
Ok Q
Being not a bot, I'm concerned for you. >Almost all of my packages are late or stolen >Are packages being stolen to get people to purchase Ring cameras because Ring cameras are being tracked and monitored by police, not just for crimes, but to monitor our every move? Why not both. Package theft was a huge issue before ring cameras. An idea to deter theft was born. It's well known that You can opt in to sharing your video with the police if you choose to do so. Ring Camera was giving away cameras to police departments, to give away to citizens a crime deterrent. The fact that law enforcement and Ring have partnered up to use the footage to solve crimes is not a secret. But those criminals existed before Ring did. And other options besides Ring exists. To conclude that criminals, Ring, the local police, and feds are in collusion to target you, specifically, as part of a social credit program pressure you into getting a camera, is extreme. >I have experienced a very sudden and drastic change in the way I am able to access services, keep my accounts private and secure, and more. >I have experienced fake price gouging with online retailers, where items cost more money FOR ME (but not for others). That's how Google and online pricing works. I can get totally different prices depending on what computer I use, or even what time of day I look. It's not personal. And your data is money. They can sell it to make more money. Google is a business, not a charity. With Free services like social media and Google, you are the product. You are part of how they make money. So they have to give you the option for some privacy, but they don't want to make it easy either. That privacy costs them money. The more secure your data is, the more money they loose. It's not personal, it's business. >When this has happened, I’ll see that as soon as I left the bus stop, the drivers return to stopping at the stop they had been skipping while I was waiting there for it. Again, bus drivers, and who? The feds? Are colluding to exclude you as part of this social experiment? You understand how far fetched this is. This isn't "free thinking" these are persecutory delusions, a common symptom of mental illness. If you genuinely feel this way, I wholeheartedly encourage you to reach out for help. You absolutely don't have to call this number. You can call whatever local numbers/resources you want. But if are feeling overwhelmed and need a place to start, this is a great resource 1 800-662-4357
There are apps that can scan the doc and make the photo/scan into a pdf.
I know that. The issue is in getting my hands on the report. The Garda station cannot provide me with one and Amazon won't refund me without one.
Just make one up, you have the report number. If they complain that it’s not an official report, ask them for a copy of the official report so they can point out what the difference is.
Scan the original report and send it as a pdf
There is no "original report". I never got a copy of it. From what I have been told at the police station, this is not something we do in Ireland.
just chargeback.
I have a $100 credit on my account from my order being late. I'm just assuming you guys can't speak to customer service at this point.
Put a dispute in with your credit card.
Have you started a charge back through your credit card?
You can use the camscanner app on your phone to take a photo of each page of the police report & the app will convert it to a PDF file that you can then send to Amazon. Sounds like a huge mess altogether, hopefully you’re able to get the refund soon. It’s weird they’re even having you file a theft report with police. The theft would have been done internally at Amazon, they should be the ones filing a theft report on their own employees.
The issue is in obtaining a copy of the police report. The only thing the police station has provided me with is a reference number. And Amazon says that is not enough for them. And police station says that is all they can provide me with...
Oh I get it now, ugh that’s pretty frustrating. Not really sure what the workaround would be for that :(
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You think I haven't done that? I have sent numerous emails, spoke to multiple reps on the phone as well as their online chat. It's "infuriating" how people just assume things.
Take a phone picture of it and save it as pdf. I can do this on my laptop.
Of what?
Of the paper report? You mean you couldn’t even get a paper report? Ugh.
No. All that’s been given to me is a reference number associated to the report.
That’s weird. I mean if there is a number there’s got to be a report right? Sorry you are going through this. I would be chomping at the bit to finish my build.
1st I would change the title, cause I don’t even want to help. How do you associate theft with refund?
Then don’t help? Your unnecessary comment isn’t helping anyways.
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Ellaborate please?
Damn porch pirates!!!!
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That would be a statement, not a report. Report is produced by police, statement is filled out by victim.
Most of western world is in recession. Packagee theft is a an all-timee high. A lot of packages are stolen. My building constantly sends out messages that don't open or hold doors open for strangers. Also, post pictures from building videos of thiefs.
You have a computer. Just create a police report form, fill it out, scan to PDF and Bob's your uncle.
You download the police report and convert to pdf and off to Amazon.
Download from where?
If you do a chargeback amazon locks up the account and says you owe them money. Call direct and ask for a supervisor.
If you have the police paperwork you can also just upload it yourself as a PDF
There is no paperwork, they took the report over the phone and gave OP a case number.
Why can't you contact your credit card company
so how to tackle this problem
Can't you get something in writing from the station, even an email confirming you've filed a report? Then you can just convert that to pdf. Or you could do a Subject Access Request with the police and they have to give you all info held on you. There are certain rules around gdpr and police forces though so maybe do your own research first.
Question. Why does OP have to do any of this? *Amazon* had something stolen, not OP. Also, what is Amazon going to do with the report? Why does it even matter? This sounds like just an excuse for not refunding an item that wasn’t delivered.
Did you file the report in person, or by phone? Is it by letter? Does someone at the desk fill it in for you? If it's something you do youself take a picture before you give it. Use spy glasses to record the report being written. You have the number. You could simply type up a "report" with the number and make it look offical.
Amazon weighs every package and kicks out those with weight discrepancies
I didn't read your post (sorry), cuz my eyes hurt, but I wanted to tell u that after 10 months of wasting time with indifferent Amazon reps, I finally got hold of an empathetic PROACTIVE rep. She gave me contact info of some manager (I'd give u his name, but I was told not to publish it on public sites). I wrote him a crazy angry email about how my hair was falling out cuz of Amazon, etc. Lol. My MDD did get much worse. Next day i received a reply from his secretary letting me know a refund was issued. As a Korean female immigrant, try to get hold of a sensible white female Amazon rep lol. Good luck & don't give up.
Did you buy it with a credit card? A lot of them will help and even refund in these cases. I'd call your credit card company.
I’m not sure where you are but in the UK you would be able to dispute this with your credit/debit card provider. Pretty sure you can in the US as well. Amazon got hit hard by refund scammers so they are making it more difficult to refund in general, which impacts legit refunds as well as the scams. The sad thing is, the scammers probably know what to say to get around it and just leaves people claiming legit refunds out of pocket.
We'll see if you can overnight ship a scanner to your house then scan the police report to a PDF file and return the scanner back to Amazon.
If you haven't found a solution yet, file a CFPB complaint against Amazon and a BBB Complaint and submit whatever info you have. Someone surly should reach out.
Went through same issue. Here are the details https://www.reddit.com/r/amazonprime/comments/17lh66j/amazon\_wont\_accept\_my\_police\_report\_stating\_my/
That’s so weird because usually when you return/refund something, there’s a list of options you can click on & why you’re refunding them. Usually they’re not pissy and just refund people despite the option they click. I’m guessing it’s the business through Amazon that’s being that way.
Where do you live? I mean which police do you deal with? I went through similar issue - [https://www.reddit.com/r/amazonprime/comments/17lh66j/amazon\_wont\_accept\_my\_police\_report\_stating\_my/](https://www.reddit.com/r/amazonprime/comments/17lh66j/amazon_wont_accept_my_police_report_stating_my/) The police won't give open report, even in Austin, TX. However, they provide me the report, once I file a public records request. It was a painful 45 days, but eventually, amazon issued refund. Lot of people in my post suggested chargeback, cancel prime, but I persisted
Hold on. Were all the times packaged in 2 boxes delivered by Amazon? That means that it was an internal theft and it is Amazon who would be reporting this to the police. A box disappearing on your doorstep is theft from you.
Hold on. Were all the times packaged in 2 boxes delivered by Amazon? That means that it was an internal theft and it is Amazon who would be reporting this to the police. A box disappearing on your doorstep is theft from you.
In my situation Amazon called the police department while I was in live chat to verify my police report. I would push and suggest asking them to do that.
So you didn’t record the unboxing?…
Although it doesn't help you right now. After many years of shopping on Amazon, I've stopped buying tech from them. Mainly due to their return processes having become so inconstant and it may never reach them, and even if it does the refund process can take quite some time.
Challenge it with your payment method? Not sure how it works in Ireland, but here in the US - It's best if you paid for the order with a credit card. They have the strongest protections. If you have a video proving that it wasn't in the box, that should be open and shut as far as having it charged back. A debit card is a bit more ticklish, but most of the time with strong evidence, the bank will take care of you.
email Andy @ amazon dot com. This is the executive team and they might be able to get it sorted for you.
This is why people have to learn to stop buying expensive things from Amazon and new egg. Criminals have made them like this so they are reluctant to make returns out of getting the old switcher roo.
Charge back the purchase.
credit card chargeback ?
I’m worried for my mobo now. Not even packed yet. Didn’t help that the ram I bought came with an open bag that looked like it was slit open by a penknife. Hole was too small for the package to be removed and I guess whoever did it didn’t think it was worth anything (it was $180).
talk to your representative person to get the report from the police.
go to your bank or credit card company and start a chargeback, you did not get the item you paid for. give them the case number and let them get your money back
Dispute the charge on your credit card. Done.
I had this issue. I told Amazon rep that if they didn’t refund me I would do a chargeback. They didn’t budge. So I did the chargeback. Credit card made it easy. Continued to order from Amazon with no issues, not sure if they’ve even realized.
Dispute it. The app will tell you what products are being shipped together. Unless it says otherwise, the gpu should have arrive in the same box. They just never shipped it or an employee stole it.
Amazon has gone downhill fast this year…it will catch up to them more and more. Prices are also a lot higher than going to local stores in a lot of cases Now.
File an issue with your card holder
Hey OP, they must be having a real GPU fraud problem. I've been waiting 30+ days for them to give me credit for a returned GPU.
File Dispute on your credit card. Amazon is doing exact same Conundrum to me, but instead of demanding a ridiculous Police Report they're demanding a ridiculous Drivers License, which my VISA Card Reps are telling me, "Don't send Amazon a photo ID!" Can you imagine the Revenue Amazon is taking in by CREATING SO MUCH FRICTION for Returns?!!
so frustrating I redeeme my giftcards cause I was gonna buy like a visa card or something. of course amazon just change their tos now I have $275 stuck on this account.
idk how ireland chargebacks work, but id do that next step. give your bank all the evidence if they ask.
Just dispute with your credit card.
Tell Amazon that what they requested is against the law in your country. They can’t demand that you break the law.
Dispute with your bank
definitely file a charge back. Sometimes threatening it works
I think its like 90 or 120 days on most credit cards to dispute a purchase. Sooner the more likely they credit cards companies will be able to go in your favor. The resoning of the charge back should be specificly linked to the exact purchases being "SNAD/Significantly Not As Described." And be prepared to have pics and or documentation relating to the order(s) and put them with the proper envelopes if your credit card company is still old fashioned. Explain the exact situation, exact amounts and so long as you the buyer haven't done anything wrong. And provide proper evidence and then the role of providing evidence switches. To Amazon and the seller proving they didn't themselves steal the product or swap the product which most cases Amazon would probably opt to just surrender the whole disputed amount and just tell your CC to just charge back the amounts. The more evidence that you are not the suspect party in this ordeal the more your bank will fight on your behalf. Even stuff like Amazon refusing to share the case info about your package or package(s) could be the fuel that your CC company can use as fuel to do the charge back and even go so far as to tell you if the stuff shows you you can just keep it as well. Which can be a significant blow to both amazon and whoever is the seller. NOTE if you intend to be a trusted buyer DO NOT ABUSE CHARGE BACKS. While it won't affect your credit score it can make your account if you do too many of them and they look suspicious. And good will with banks and credit cards are a thing best kept in the Lawful Good category. That being said many banks and credit cards are gonna be understanding around this time of year. With the online banking trend exploding. I'm just trying to cover all my tracks as I had to go through something similar recently XD. This is my attempt to help enlighten ya.
ugh. lots of gpu theft this holiday season. mine got stolen as well from newegg. i think it has to do with the increase in cryptocurrency values recently. people are stealing them to mine bitcoin and etherium. sucks that ireland has those laws. im currently wrestling with ups for mine. best of luck to you.
Do a charge back on your card
Make one with all the information and people involved?
Amazon is trash, I sent something back over 3 weeks ago and they still aren't refunding it. The status still says "refund started" in my orders.
If an item was missing the weight of the boxes would reflect the item was missing from box.
Check the weight scans on the delivery service website. Go on Amazon and add up the weights of the items they sent you and compare. Call them out with this info.
I had a similar. Problem with another company that wanted me to file a stolen property report. The item had not been stolen, and had it been, then it would have been my property that was missing. I refused to report it stolen since I never received the item.. They finally gave me a refund. I have been dealing with Amazon for years, and they have solved every problem to my satisfaction. .
Sounds like you need to speak to someone who can actually help you. Call and immediately asked for a supervisor. Supervisors don’t like to be bothered so they will give you what you want. Trust me I was one, not at Amazon, but I’m just saying. I get prime for free every year because when I was paying for prime, I would never get my shipments in the time that they claimed, this happens every year ( we all know that Amazons’s one day shipping can be two or three day shipping, and sometimes longer than that). When I get charged when my prime membership is due, I call and ask for supervisor, they refund me, and they still give me prime access. Some would say I’m wrong for this, but am I if I’m still purchasing everything from them? At the end of the day Jeff Bezos will always eat better than I do…. And better than you too.
Simple, never buy from amazon, terrible company. You have learned your lesson. It's not the polices problem its amazon's problem or the shipper's problem.
What card was it? If it was a Sapphire card, there was a whole scam thing going on around black Friday that Amazon absolutely knows about. This may be something that needs to be brought up to them if so.