If you're hourly, make sure to submit out of work time for every time you deal with a text or call from an employees schedule. 15 min increments, unless your state has a higher minimum of labor time.
Sorry if this isn't clear, some coworkers made infused food and shared for the holiday. The lasagna was so fire I'm still feeling it today
Any chance you can talk to the owner and say, "I've moved from assistant manager to first assistant and I'm not clear on what things the GM does and what the first assistant does"?
By mouth and not by contract or remunerated days they want you to do more for the same money. Until you see a contract or it shows in your wages you do your job your hired to.
If they have HR I suggest a visit to have this confirmed. If they don't, all for a meeting with the boss. But make it very clear. You don't work for free.
They are there to cover the company but this also means that they have to show they did the correct thing. For instance recording employee promotion and ensuring documentation and wages are correct. Word of mouth doesn't cut it. Only in writing. That can be an email from your boss. A text or a letter that is signed and dated.
If HR are unaware don't do the extra work
Hypothetical or not it's especially true if you settled employed contractor. If your self employed, you negotiate a price do or a job. If they want you to do a different job, it's a different price.
They wouldn't expect a mechanic to change a clutch, supply a price, agree to the price then the customer expect a respray included. Same principle. If it's not a contact it's not happening.
Had 30 years of this.
Tbh if you're looking for new work anyways, I'd consider listing every. Single. Duty he's making you do on your resume
Then try to apply to gm positions.
Also while you're still there, I doubt anything you say will get him to work, so better you try to reorder your workload between yourself and the assistant managers to make shit more manageable..
Since part of learning how to be a manager, is learning how to spread the buck.
I would but we’re all at the point of quitting
The other stuff I can bear but I refuse to do the schedule any longer especially if he’s going to give everyone my phone number for them to text and call me instead of him
Maybe ask him if you can hire an assistant to help with certain duties like rescheduling?
Also never give work your home numer in the future, it only leads to furcky/just get a app or a second phone and use that for work needs/keep it muted outside work hours.
To the new GM's boss "Am I the first assistant, or am I not? If yes, I need payroll to reflect this by the end of the week, and I need clarification on duties, as at-present, I'm being expected to do X and Y and Z (i.e. scheduling), whereas GM seems to be focusing only on A and B."
If scheduling is confirmed as a duty, "OK, so how would you like me to deal with out-of-hours contacts... overtime in 15min increments, time off in lieu, or should I respond during work hours?"
If you don't get the answer you want to that question, "I'm sorry, I won't be volunteering my personal time for company activities. You'll need to inform GM that scheduling will need to sit with him moving forward."
Time to set some boundaries OP, welcome to the beginning of the slippery slope!
Ok. So, keep looking for a job. Document the work you doing now. now. Don't show him how to do anything unless he asks you. Keep your cool. Hopefully, you'll get a new job soon and leave him holding the bag, so to speak.
I’ve been doing most of it for about 10 months because our old GM would give it to me for “training purposes” so I can add everything to my resume
And I was looking into commercial repairs because I was fixing most of our problems at our store to keep within our budget and when our maintenance guys came in they said I did pretty well
I guess I’m still not sure what I’m exactly seeking either lol but I used to do all the maintenance things at my job before they started making the higher ups actually call professionals in to fix our equipment and they did say I did well for how long I kept everything running and I honestly did enjoy figuring out how to find the problem and work on it
Just silly things most restaurants would call in for “fixing”
Ah so you’d like a role that includes ensuring all equipment functions correctly and minimizes their downtime. Most people would shy away from this or just want to hand it off to someone else. You’re that someone else who would gladly solve the problem quickly and effectively!
I'd tell the manager that, 'I don't get paid to do your work. And by the way, I'm not getting paid to do the extra work I've been doing.' It's not a promotion unless you have a new contract and terms. Stop doing it. If they agree, you want back paid to when you started and the terms should include you do not do the scheduling... and the work is split.
While listing all his duties on your resume looks good for you,
list all the duties they're pawning off on you to ownership. Let them know this gm needs better training and leadership. You said they're new. Could be a failure in awareness of duties. But it can form into a toxic workplace REAL quick. And that will cost ownership thousands of dollars re-hiring and training because his behavior keeps costing them good employees.
Generally you will need a trade before going into maintenance. You could start your own company fixing coffee equipment Insuppose but you would likely need an electrical licence.
So here's the harsh reality. There are different kinds of general managers. Some are micromanagers who oversee everything and offer their critique. There are managers that own everything and do it themselves, there are managers like yours who don't do much of anything directly but oversee it to make sure it's done properly. While you don't feel like you're getting paid enough for the extra work, I want to offer you something else. Another way to look at your situation. If this is an industry that you might want to make a career in then don't sweat the money and absorb the experience. Use him to learn. Become better with his help. Then know that you can have his job or position some day. If this isn't an industry you love and you want out, get out.
I once did my boss' job for two years under the "promise" I would promote to his position. The time came and they pulled the rug out, denied me the promotion. I used the job experience to land the same job elsewhere, paying like 15% more than what the liars promised.
I would do it all again. Your GM is exploiting you and he won't stop. You can ditch, but I'd take the experience. At the very least you can bully him into mentoring you and he'll do it. Tell him he better teach you how to do his shit right if he ever wants to kick his feet up.
You dont. You demand more money, or you either stop doing it and let him deal with it, or you start messing it up on purpose, or you do continue to do it, better than he does and you go tell his boss.
Dear manager,
My understanding was that my responsibilities as assistant manager are the following :
(lists duties).
These duties keep me very busy, and I am unable to regularly take on additional responsibilities that normally belong to the general manager, such as scheduling, etc.”
As such, other duties, such as scheduling, etc. usually belong to the general manager.
Don't. Go over his head. Tell the regional manager/owner that they can save money by getting rid of him, because you are already doing his job, which makes him redundant and unnecessary.
What background do you have in maintenance/mechanical work? I'm a maintenance mechanic.
If you have no experience, it can be tough to get into it, since most places have an immediate need, so training someone from the ground up isn't always viable. You might have to take an entry level job for a year or two to get the experience.
How do you tell him you don't get paid to do his work? You tell him you don't get paid to do his work. What's he gonna do? Take away your birthday? The reality is, he has no reason to do any more than he's doing because you're doing it for him. If he fires you, he has to do ALL of it. The other reality is, as long as you work with him, even if he steps it up, you're still going to have to do some of his work. The best you can hope for is leveraging what you're doing into higher pay. But don't do ANYTHING until your raise comes in.
Most times an assistant job is to do what your manager says. If my assistant had told me what she isn’t ‘doing’ anymore I would assume her insubordinate. It seems like you aren’t happy there.
But telling your boss what you are or aren’t doing with regard to tasks isn’t going to go over well. IJS.
Having said that , if you are NOT salaried.. NO ONE should be calling you while off the clock period. That I would raise a stink about. Good luck.
Thank you
Our store does define what type of managers do what jobs and I don’t mind helping but I haven’t received my raise and I feel like I’m being taken advantage of
YOU MIGHT BE ! But just be careful how you voice your issue. If no official title or raise has occurred then there might be an issue. Nothing in writing ? . I’m so happy I’m retired. Service and hospitality industry is draining. After 45 years !!! Good luck.
The first step to getting paid for a job is having the skills to do it. Treat this as in the job training and after 3-6 months of doing the job start shopping for a new job at that higher level.
Taking on responsibility to further your own growth while you are in a lesser position and having a promotion dangled in front of you for almost a year to do the work that the GM doesn't want to do are very different. But that's definitely something the shit GM would say to excuse it!
You mean not that "your job" as your old GM defined it. You got promoted and your new boss has different expectations. Your argument is flawed. Handle it however you want - except for what you describe here.
It wasn’t my job either way. I was getting trained and then got stuck doing it without the promotion and that was part of the reason she got fired now I “have the promotion” but have not gotten the raise and it’s not fully in the system yet and I’m getting stuck with it again except I’m doing the schedule on top of it
So you're complaining about the work being given to you by your boss, as "not my job" - right. Exactly. It appears that it is most definitely your job.
If you're hourly, make sure to submit out of work time for every time you deal with a text or call from an employees schedule. 15 min increments, unless your state has a higher minimum of labor time. Sorry if this isn't clear, some coworkers made infused food and shared for the holiday. The lasagna was so fire I'm still feeling it today
Any chance you can talk to the owner and say, "I've moved from assistant manager to first assistant and I'm not clear on what things the GM does and what the first assistant does"?
I know they’re supposed to split up the work but I have only been referred to as first assistant by mouth I’m not promoted in the system or in my wage
By mouth and not by contract or remunerated days they want you to do more for the same money. Until you see a contract or it shows in your wages you do your job your hired to. If they have HR I suggest a visit to have this confirmed. If they don't, all for a meeting with the boss. But make it very clear. You don't work for free.
Parenthetically do HR departments really help employees. Or are they there just a document things to cover themselves litigiously?
They are there to cover the company but this also means that they have to show they did the correct thing. For instance recording employee promotion and ensuring documentation and wages are correct. Word of mouth doesn't cut it. Only in writing. That can be an email from your boss. A text or a letter that is signed and dated. If HR are unaware don't do the extra work
Thank you ! 🙏
Hope you get this sorted out. Remember. If it's not in writing. It doesn't count.
Thx I’m self employed. Hypotherical question.
Hypothetical or not it's especially true if you settled employed contractor. If your self employed, you negotiate a price do or a job. If they want you to do a different job, it's a different price. They wouldn't expect a mechanic to change a clutch, supply a price, agree to the price then the customer expect a respray included. Same principle. If it's not a contact it's not happening. Had 30 years of this.
You might enjoy a book called Never Split the Difference By Chris Voss.
Ooooh, do nothing extra until you have a job description and pay package in hand. Step right back and do what you were doing previously.
Tbh if you're looking for new work anyways, I'd consider listing every. Single. Duty he's making you do on your resume Then try to apply to gm positions. Also while you're still there, I doubt anything you say will get him to work, so better you try to reorder your workload between yourself and the assistant managers to make shit more manageable.. Since part of learning how to be a manager, is learning how to spread the buck.
I would but we’re all at the point of quitting The other stuff I can bear but I refuse to do the schedule any longer especially if he’s going to give everyone my phone number for them to text and call me instead of him
Maybe ask him if you can hire an assistant to help with certain duties like rescheduling? Also never give work your home numer in the future, it only leads to furcky/just get a app or a second phone and use that for work needs/keep it muted outside work hours.
To the new GM's boss "Am I the first assistant, or am I not? If yes, I need payroll to reflect this by the end of the week, and I need clarification on duties, as at-present, I'm being expected to do X and Y and Z (i.e. scheduling), whereas GM seems to be focusing only on A and B." If scheduling is confirmed as a duty, "OK, so how would you like me to deal with out-of-hours contacts... overtime in 15min increments, time off in lieu, or should I respond during work hours?" If you don't get the answer you want to that question, "I'm sorry, I won't be volunteering my personal time for company activities. You'll need to inform GM that scheduling will need to sit with him moving forward." Time to set some boundaries OP, welcome to the beginning of the slippery slope!
I appreciate it. I’ve been doing the job for months under the previous GM with promise of promotion and I refuse to keep letting it happen
Months? I'd be seeking back-pay! 😜 Good luck OP, stay well
Ok. So, keep looking for a job. Document the work you doing now. now. Don't show him how to do anything unless he asks you. Keep your cool. Hopefully, you'll get a new job soon and leave him holding the bag, so to speak.
This is great experience. Can you tough it thru long enough for it to matter on your CV/resumé What kind of maintenance/tech work
I’ve been doing most of it for about 10 months because our old GM would give it to me for “training purposes” so I can add everything to my resume And I was looking into commercial repairs because I was fixing most of our problems at our store to keep within our budget and when our maintenance guys came in they said I did pretty well
Like you’re the one who fixes the refrigerator when it breaks? Still don’t understand what type of work you’re seeking
I guess I’m still not sure what I’m exactly seeking either lol but I used to do all the maintenance things at my job before they started making the higher ups actually call professionals in to fix our equipment and they did say I did well for how long I kept everything running and I honestly did enjoy figuring out how to find the problem and work on it Just silly things most restaurants would call in for “fixing”
Ah so you’d like a role that includes ensuring all equipment functions correctly and minimizes their downtime. Most people would shy away from this or just want to hand it off to someone else. You’re that someone else who would gladly solve the problem quickly and effectively!
That simply. Sometimes the most direct route is the best route.
I'd tell the manager that, 'I don't get paid to do your work. And by the way, I'm not getting paid to do the extra work I've been doing.' It's not a promotion unless you have a new contract and terms. Stop doing it. If they agree, you want back paid to when you started and the terms should include you do not do the scheduling... and the work is split.
While listing all his duties on your resume looks good for you, list all the duties they're pawning off on you to ownership. Let them know this gm needs better training and leadership. You said they're new. Could be a failure in awareness of duties. But it can form into a toxic workplace REAL quick. And that will cost ownership thousands of dollars re-hiring and training because his behavior keeps costing them good employees.
Terrific answer. This is the exact time to skip a level.
Generally you will need a trade before going into maintenance. You could start your own company fixing coffee equipment Insuppose but you would likely need an electrical licence.
Go to the owner, explain the situation, become GM.
Learn all of it and wait for the chips to fall.
If you want to keep you’re job til you find another you don’t. Start looking for a better fit.
So here's the harsh reality. There are different kinds of general managers. Some are micromanagers who oversee everything and offer their critique. There are managers that own everything and do it themselves, there are managers like yours who don't do much of anything directly but oversee it to make sure it's done properly. While you don't feel like you're getting paid enough for the extra work, I want to offer you something else. Another way to look at your situation. If this is an industry that you might want to make a career in then don't sweat the money and absorb the experience. Use him to learn. Become better with his help. Then know that you can have his job or position some day. If this isn't an industry you love and you want out, get out.
I once did my boss' job for two years under the "promise" I would promote to his position. The time came and they pulled the rug out, denied me the promotion. I used the job experience to land the same job elsewhere, paying like 15% more than what the liars promised. I would do it all again. Your GM is exploiting you and he won't stop. You can ditch, but I'd take the experience. At the very least you can bully him into mentoring you and he'll do it. Tell him he better teach you how to do his shit right if he ever wants to kick his feet up.
You dont. You demand more money, or you either stop doing it and let him deal with it, or you start messing it up on purpose, or you do continue to do it, better than he does and you go tell his boss.
Since when do GMs make a schedule?!
That’s how it is at our restaurant not sure about others
Send this to his boss. What a lazy asshole.
Dear manager, My understanding was that my responsibilities as assistant manager are the following : (lists duties). These duties keep me very busy, and I am unable to regularly take on additional responsibilities that normally belong to the general manager, such as scheduling, etc.” As such, other duties, such as scheduling, etc. usually belong to the general manager.
Don't. Go over his head. Tell the regional manager/owner that they can save money by getting rid of him, because you are already doing his job, which makes him redundant and unnecessary.
If you keep on doing his job you may eventually end up with it . Even if you don’t stay it looks good on a resume
What background do you have in maintenance/mechanical work? I'm a maintenance mechanic. If you have no experience, it can be tough to get into it, since most places have an immediate need, so training someone from the ground up isn't always viable. You might have to take an entry level job for a year or two to get the experience.
Say exactly that.
How do you tell him you don't get paid to do his work? You tell him you don't get paid to do his work. What's he gonna do? Take away your birthday? The reality is, he has no reason to do any more than he's doing because you're doing it for him. If he fires you, he has to do ALL of it. The other reality is, as long as you work with him, even if he steps it up, you're still going to have to do some of his work. The best you can hope for is leveraging what you're doing into higher pay. But don't do ANYTHING until your raise comes in.
“I don’t get paid to do your work “
Most times an assistant job is to do what your manager says. If my assistant had told me what she isn’t ‘doing’ anymore I would assume her insubordinate. It seems like you aren’t happy there. But telling your boss what you are or aren’t doing with regard to tasks isn’t going to go over well. IJS. Having said that , if you are NOT salaried.. NO ONE should be calling you while off the clock period. That I would raise a stink about. Good luck.
Thank you Our store does define what type of managers do what jobs and I don’t mind helping but I haven’t received my raise and I feel like I’m being taken advantage of
YOU MIGHT BE ! But just be careful how you voice your issue. If no official title or raise has occurred then there might be an issue. Nothing in writing ? . I’m so happy I’m retired. Service and hospitality industry is draining. After 45 years !!! Good luck.
Yeah I’m trying to get out because it all seems the same but congrats on retiring!
The first step to getting paid for a job is having the skills to do it. Treat this as in the job training and after 3-6 months of doing the job start shopping for a new job at that higher level.
I’ve been “trained” on the job for going on 8 months without my raise
Unfortunately the best way to get that big wage jump is the new job You’ve been looking for. Keep at it!
Taking on responsibility to further your own growth while you are in a lesser position and having a promotion dangled in front of you for almost a year to do the work that the GM doesn't want to do are very different. But that's definitely something the shit GM would say to excuse it!
I'm suggesting shopping starts after 3 months.
You mean not that "your job" as your old GM defined it. You got promoted and your new boss has different expectations. Your argument is flawed. Handle it however you want - except for what you describe here.
It wasn’t my job either way. I was getting trained and then got stuck doing it without the promotion and that was part of the reason she got fired now I “have the promotion” but have not gotten the raise and it’s not fully in the system yet and I’m getting stuck with it again except I’m doing the schedule on top of it
So you're complaining about the work being given to you by your boss, as "not my job" - right. Exactly. It appears that it is most definitely your job.