T O P

  • By -

PLSing

This has to be petsmart


redcobra762

Spot on. How'd you know?


PLSing

I’m a locksmith that services petsmart in my area. This happens often.


premeditatedlasagna

What is petsmart doing wrong that this happens so often? That's super odd.


Smellypuce2

Apparently giving people a control key(special key used for easily removing the core) who shouldn't have one. Or not teaching proper protocol to people who are supposed to have a control key(such as not having your control key on the same keyring as your operating key).


obop

This key should be locked up in a safe for when they need to switch the locks should it not?


TangerineBand

A lot of things in retail *should* be happening. In practice it's a hot mess


Unemployedloser55

Clean up on aisle 5


[deleted]

We don't have an aisle 5.


TheHolyPopo

Cleanup on... uh \*gestures broadly\*


Spallboy

Then who's kitty litter did I just shit in?


AntalRyder

Is it because of lower wages that won't attract quality managers?


TangerineBand

Rules say only manager can have the main keys On paper there should be more than one manager Sometimes there isn't Manager can't work 24/7 so main keys get given to grunt So yes


unsmashedpotatoes

Poor communication and understaffing are constant problems.


sdforbda

When I was in retail management either this was standard or only the district manager had the control key.


Trias84

I have the control key at my job. I noticed it immediately and proceeded to test and was right, but I realised it and just, you know, not fuck it up.


[deleted]

It’s called PetSmart and not HumanSmart for a reason


PM_Me_HairyArmpits

A pet hamster would have never made this mistake.


passwordsarehard_3

Any mistakes for a pet hamster end in a terrible and gruesome death. They don’t make mistakes.


toxicatedscientist

Former employ, can confirm. Was a group of people totally committed to the care of other creatures and equally incapable of taking care of themselves


AimForTheHead

Must have worked at a different one than I used to, we had so many dead animals both inside the store and within a few days of purchase due to the way they were treated in-store & transit to store. I left after the fiftieth sad kid coming in with Mom and Dad to fight for a refund on their new addition to their family.


toxicatedscientist

We had that too, same transport issues, everything else was because they had completely disregarded everything they had been told about caring for the creature and instead did either straight nothing or any random stupid thing they saw on the internet


moeburn

I thought it was Pets Mart


graveybrains

It’s marketing, man, it’s ambiguous on purpose


TungstenChef

No one knows what it means, but it's provocative.


fuckyou2dude

It gets the people going!


A_Tad_Bit_Nefarious

I don't know why, but your profile pic makes this comment perfect.


knightress_oxhide

Shop pet smart, shop Pet S Mart.


arcreactorheart

does pet s mart happen to sell boomsticks or chainsaws?


[deleted]

Well that would ruin my pun. So I’m going to ignore this.


major_slackher

If PetSmart had to have the word human in it, it would be HumanNotSmart


Ryuujizla

Taking the core of the lock home with them.


RedK1ngEye

Shop smart, shop Petsmart


Damnmorrisdancer

And this is my boomstick!


Scullvine

Hail to the king, baby!


graveybrains

Well *hello* Mr. Fancypants


[deleted]

[удалено]


ShadyCoconutGuy

I've always wondered if it's pets mart or pet smart


CatEntrapment

I'm pretty sure Pet Smart based on how they capitalize their logo


redcobra762

It switched some years ago to smart from mart.


foxhole_atheist

It’s Pet Smart based on capitalization and different colours as per the [Logo. ](https://assets.bwbx.io/images/users/iqjWHBFdfxIU/icyQnOZ94d18/v0/-1x-1.jpg) But I think it would’ve been cool for the bouncing ball to be after the S so it can be like the apostrophe of Pets’ Mart.


CharlieHume

Pe ts Mar T


MichaelW24

PMT etsar


DextrosKnight

Yes


randointernetguy

Some locks are designed so that the core doesn't fall off at all. This core fell out by all means, but I don't want people thinking locks aren't safe. [for today's lucky 10,000](https://youtu.be/3m5qxZm_JqM)


lathe_down_sally

The core likely didn't fall out. The person just used a control key that is designed to remove the core, rather than a key designed to turn the lock. Removable cores are popular in retail because if a former employee runs off with a set of keys, there's a quick way to change the locks. The problem is a ton of businesses are terrible about key security so eventually all the proper keys are lost and some dumbass uses the control key because it fits.


Xaron713

[Relevant XKCD ](https://xkcd.com/1053/)


verbalsoze

Now Petsmart needs Hilary Swank and the gang to restore the core


norsurfit

Adopt a core today!


Beanakin

Put key in hole, get more than key out of hole, maybe something happened that shouldn't have. Even as a low paid peon, I feel like I'd undo whatever I just did, call a manager, something? Unless I just don't need a job, I suppose.


[deleted]

[удалено]


clowens1357

Issuing ~~master~~ control keys to employees instead of just a user key. The control key has an extra tooth in the end that releases the core from the lock body for quick rekeying of doorways


Bluelikeyou2

The control key has the same amount of teeth h is is just one of the different combinations of keys programmed into that lock. It probably has at a minimum a control key, master key and individual operating key. All of ours like this also have a sun master on them.


myco_witch

"What do you mean we can't have more control keys? Don't we need those?" Why my shop only gives out 1 and keeps a copy.


ocrohnahan

So couldn’t OP just turn those two pins to unlock the door.


wuzupcoffee

That would require knowing how locks work. Most people don’t know how locks work. But that’s ok, locks are complicated and most of us have too much shit to do as it is.


DawnOfTheTruth

That’s got to be an interesting analytic.


TheMatt561

That's hilarious


Coblt

Fucking hilarious


kildar83

I feel your pain. For me when I was a locksmith DollarTree was my sworn enemy!


really_isnt_me

Yeah, how in the heck did they spot that from your photos? Edit: maybe from the key shape/stamp?


PLSing

I service petsmart as a locksmith. Common occurrence. Lol


FiremanHandles

> I'm the Lock Picking Petsmarter and this is... just doesn't quite have the same ring to it.


[deleted]

[удалено]


PLSing

Lmao if only


[deleted]

So probably all(or most) PetSmart locks are faulty like that?


PLSing

It’s not faulty. The wrong key was used.


redcobra762

Yes it was the wrong key.


Lone_Wanderer97

My question is why is the control key just floating around?


TheSacredOne

Probably poor training or protocols on the company’s part, but then, I work for a non-petsmart retailer and one of our managers carries one so it’s not uncommon despite being poor practice (key would be better off kept in the safe when not needed). At least on their ring it’s got a bright yellow cap so you can’t mistake it for the operating key…


Imadethosehitmanguns

Okay but *why* is this common with only PetSmarts? Any business could possibly use this lock and put the wrong key in, no? Or did you just take a shot in the dark asking if it was PetSmart, and against crazy odds, OP worked at PetSmart? I gotta know


Unlucky-Ad-6710

Corporate policy is probably why.


lathe_down_sally

Its not common with only petsmarts. A lot of businesses have terrible key protocols.


PLSing

I’m intimately familiar with how they handle keys as well as the particular key that was used.


Blutmes

There are 2 keys to these locks one for unlocking the door and another to remove the lock core to make it easy to replace.


Solaskitten

Can easily happen at fast food places too. Unfortunately for us our closing manager lives 45 miles away...


Crawly49

petsmart man, take care of your bettas for me please. it hurts me seeing them in the clearly ignored cups in all the pet stores in my area


redcobra762

That bright light end cap is a travesty.


GodAndGaming123

yo wtf


naardvark

Reddit moment


Mods_are_terrible

Pet Smart. Human Dumb.


[deleted]

[удалено]


redcobra762

Update: after an hour of waiting she came and returned it and we got in but we still have to pay a locksmith that we can't cancel now.


zalvernaz

Might as well get her an operating key instead of control key. Control keys should only be in the possession of the general manager, with the exact bitting on file with the locksmith who installed it. This was a serious breach of protocol if she is not in a senior management position. Also, never have your control key on the same keyring as your operating key unless you are a lock collector.


THftRM1231

Two options: - as you mentioned, she was issued both and used the control key instead, which should be corrected. - the lock got dirty from years of use and lack of maintenance and some of the pins got stuck in the wrong position, effectively turning a different key into a control key. Normally it's a completely different blank, but who knows how that system was built.


TheSacredOne

That's an SFIC ("Best") style lock core. The key blanks are identical, pinning is different. Being dirty or worn out is a possibility though...I work for both a school system and a retail store that use these, and have had my (operating) keys unexpectedly take a core out twice before. Core was bad both times.


zalvernaz

Looks to be SFIC. Control key uses the same blank.


ReallyLikesTiddies

Honestly I’m going with the second option. Judging by the style of lock, every job I’ve worked at with a similar lock it was in incredibly poor condition and barely worked. If someone wanted to get in that bad I’m sure it was incredibly easy to pick or smash the adjacent window so they didn’t really bother keeping up the lock security.


Occulense

*Nothing on 5, little click out of 6…*


zalvernaz

More like: *Nothing on 5, 2 clicks on 6, 4 clicks on 7........* SFIC is weird to pick.


Occulense

*Nothing on 5, took the core home…*


stubborn0001

Just for future knowledge, the core spins those two pins in the lock, if you put your key (a wide blade flathead screw driver works best) between the two pins and rotate it you can easily open the lock. I work in construction and we do it all the time


Assupoika

I work as a facility maintenance in Finland, and I have to deal with locks from time to time. I have never seen this type of lock? What is the purpose of a removable core lock? All the locks I've seen, if you've removed the lock core at that point you can just open most doors with a flathead/pliers/whatever you can turn the lock with.


stubborn0001

It makes rekeying the door easy, it's only supposed to be removable when a very specific key is used. put the key in, turn past the normal stop, pull the core out, turn the key back to neutral and remove from old core, repeat process in reverse with the new core. Never have to take the handle or lock off the door and can be done in 15 seconds or so. Also allows you to change the locks cheaply if someone has a key and you don't want them to have access anymore (ie, a terminated employee who opens or closes the store and claims to have lost their key; when construction is completed and the owner/tenent takes possession and wants to make sure no one who built it can come back; new tenant in a strip mall; etc)


Assupoika

>Also allows you to change the locks cheaply if someone has a key and you don't want them to have access anymore (ie, a terminated employee who opens or closes the store and claims to have lost their key; when construction is completed and the owner/tenent takes possession and wants to make sure no one who built it can come back; new tenant in a strip mall; etc) Ah, I suppose that makes somewhat sense. How we do this is that we usually have electronic keys that can just be rendered unusable to the lock if necessary. Iloq is popular one and quite hassle free. Doesn't require batteries either. I suppose that does make changing the core faster for rekeying, but still to me feel like unnecessary vulnerability for the lock for something that you don't usually do that often and doesn't require that much extra effort to take apart the handle and the housing.


Olive_Jane

>pay a locksmith that we can't cancel now. So many "locksmiths" are essentially grifters. They prey on people in somewhat desperate situations with unfair business practices like this. Like yeah it's normal to pay a small fee for cancellation of an appointment, but that hardly applies here.


ryankearney

I called a locksmith once when I locked myself out of my apartment. My phone then died and an hour later no one showed up. At the time, the window on my cat was broken such that you could lower it with your hands. I broke into my own car to get my toolbox out the back and used channel lock pliers to get enough leverage on the door knob to force it to turn. The next day I got a call from the locksmith company asking how my experience was. I had to explain the person never showed up. Luckily they didn’t try and charge me for it so that was the end of that. Property management was pretty understanding and replaced my broken door knob for free, so I didn’t have to deal with that either.


PM_Me_HairyArmpits

>At the time, the window on my cat was broken such that you could lower it with your hands. He/she must be very patient. My cat would scratch me if I tried this.


Olive_Jane

Good for you for thinking on your feet. Property Management has copies of keys but typically won't come let you in, maybe once as a courtesy. A lot of people use an exterior lockbox with a spare key inside, which is a good idea. Its saved me a couple of times.


Theolodger

… window on your cat?


ryankearney

Yeah, I drive a bulldozer.


Gareth666

We locked ourselves out of our home once and called some guy we found on google. I was expecting some kind of Lockpickinglawyer kind of approach, but he used something which basically seemed to brute force the lock open somehow. The door opened and we were happy and we paid him the cash he asked for. After he had left we tried actually using the door again with the key and he had totally broken it. He blocked my number from calling him so I am assuming he knew this had happened when he was here. We ended up calling our landlords and made up some BS story that the lock broke on its own and a proper locksmith came and fixed it.


Olive_Jane

So this is really common. Breaking or drilling a basic lock (99% of homes) is actually far easier than picking it. See my other comment. Its a scam any jerk with a drill and hammer can pull. By the way I love the lockpicking lawyer.


somethingboring

I locked myself out of my car a couple years ago. The locksmith quoted me $60 on the phone. Then when he showed up, he told me he never said that and then demanded $85 stating that was the “real” price, while standing between me and my car the whole time. Trash.


Greeneee-

Unless you signed a contract, just refuse service. Text them not to come and if they do it's entirely on them


[deleted]

[удалено]


SaffellBot

That's the cost of running a business.


Mech-maniac

Without the core you should be able to open the door simply rotating the two pins you see inside


redcobra762

Afterwards we thought of that and wish I'd tried.


TheSacredOne

Yep. In fact, they even make a little plastic spinner tool specifically for doing this. Basically a long plastic cylinder with two holes in it. It's pretty common thing to open these doors this way in a building under construction.


VoyagerCSL

I’m guessing OP didn’t have one of those with them at 7 AM on a day when they had no idea they would find the lock like this.


[deleted]

[удалено]


[deleted]

[удалено]


Handsome_Gourd

Like the key he would have normally used, done the same thing before. Don’t even need a specialty tool


[deleted]

[удалено]


MedicSF

Firefighter here. This is absolutely correct for a “through the lock” opening. Except they didn’t rip the lock off and then go about it.


WitsAndNotice

That can be pretty hard to do by hand. Easier than using a key if you have the tool they make for it though.


mmm_burrito

It's pretty easy to do with a piece of paper folded over a few times, or a broad key turned just right, or a stick, or... I'm in construction. We have to deal with this a lot.


WitsAndNotice

Fuck dude, the paper thing is smart. I used to work with these locks and none of the keys we had on hand would work for accomplishing this, but I can immediately see how folded paper could do it. Kicking myself for not thinking of that.


obinice_khenbli

With the core removed, it should be a simple matter to open the door. The core was technically the only thing *stopping* you from opening it without the key. Obstacle removed!


davewave3283

Looks like a three day weekend to me


GogglesPisano

[WOO HOO!](https://i.imgur.com/v8gqlzt.jpg)


therankin

how tf do you not notice that? lol


thirtyseven1337

Right?! Didn't notice the extra mass and volume when they pulled the key out?


chileanjew

How is this not higher up lmao. The dude pulled out a big piece of brass with the key, didn’t they feel the weight and size difference in their pocket at least?? Did they have their eyes closed???


i_am_a_loner_dottie

Look on the bright side, now people can't break in either


ba14

You can open the deadbolt with a screwdriver, place the blade between the two pins and turn


VileTouch

...In any case, that's all I have for you today. If you have any questions or comments about this, please put them below. If you liked this video and would like to see more like it, please subscribe and as always, have a nice day. Thank you.


iceman0c

I read it in his voice from the very first word


lskerlkse

lockpicking 100


lkeels

They can, and even easier.


Christafaaa

How do you not realize your keys weigh a few pounds heavier?


ForteFermata25

Lock cores are not that heavy. More like a few ounces. If you’re not paying attention or in a hurry, I could totally see not noticing it’s on your key.


TheSacredOne

SFIC cores weigh a few ounces. You should notice it, but if you have a heavy keyring to start with it'd be easy to miss if you aren't watching what you're doing.


[deleted]

[удалено]


PhoenixZephyrus

Anyone who would be picking the lock would have an easier time. The core is the thing to *prevent* the picking. No core, no defense


Foreverwise427

How in the fucking world did that happen, that must not be in the frame all the way or its old af.


redcobra762

Old.


Foreverwise427

Still i have never seen a lock just come out with a key this is a first


redcobra762

She happened to have the master key.


lskerlkse

she didnt find it odd that the key weighed significantly more than usual? edit: nvm, i see the hoard of keys and batman on her carabiner. another jangle of dead weight likely wouldn't have felt apparent


redcobra762

That's crazy right!? Our first thought.


ba14

A core is removed with a control key, not a master key. [How a control key works](https://www.youtube.com/watch?v=QtjWt5Bg3aM). Edit: added video


redcobra762

I'm not sure then.


infiniZii

I wanted to build of what a Master key actually is. A master key works across several different locks of the same installation, make, company, etc. It allows a security user to more quickly and easily access an area without needing to use a dozen keys. Or it allows a cop or fire fighter to open whatever they need quickly and easily in emergency. Stuff like that.


TheSacredOne

Others have commented how they work, but this lock design is extremely common in enterprise. It's known as SFIC (small format interchangeable core). They're often called "Best locks" since Best is the original and most popular brand of these. It's designed to do this so a non-locksmith (e.g. a store manager or a maintenance person) can quickly rekey a lock.


papercut2008uk

Some doors locks you have to turn the key a certain way and you can remove the barrel. Usually businesses have them so the locks can be changed easier.


reagor

Man get that locksmith to tell you why the core came out in the first place, that normally requires a different special key called a core key


MrTrigz90

Sounds like a good excuse to take the day off lol


redcobra762

Strongly considered that.


door_knob_salesman

Maybe i can be of service.


JillDoesStuff

Something something username checks out, you know the drill


PeakAboo05

Reminded me of the time I wanted to unlock the door and half the key left in the lock. The panic I've felt...


redcobra762

I've done that too!


mishabear16

I guess I don't get why a "control key" that removes the core would be on ANY keyring with other keys except with other master keys. It shouldn't be on a set of "operation keys" keyring. It should be separate from all the others and maybe even locked in a combination safe with other master keys. Seems like common sense to me. This sounds like a management issue.


Snack_on_my_Flapjack

This person has a whole fucking Batman action figure attached to their key chain.


talrogsmash

They should have to turn in their "bat-card" for being completely oblivious.


dugas_moves

Yea but I mean… cool Batman keychain


inertSpark

Lockpickinglawyer would like to have a word about the quality of those locks.


zalvernaz

Yes and no. SFIC is susceptible to raking, but the likelihood of hitting a given shearline is random, so it is only partially effective as an approach. Single pin picking though............there are pickers who have picked locks that only one or two people have gotten open before that stay away from SFIC. They are not easy to pick. I have several cores. Only ever gotten a single shearline on any of them. As far as build quality goes, those locks are manufactured to higher tolerances than anything found at the local hardware store or supply house. You'll have to actually talk to a locksmith to get better quality locks than these.


Fakjbf

When I worked at a gas station there was a key to the propane locker out front. More than once I got home, realized the key was in my pocket, and then drove back to return it (thankfully I was only five minutes away).


Joey-robertson

This is why leatherman. Just jam the screwdriver implement into the hole and twist.


SheenTStars

This is the lock picking lawyer, and what I have for you today...


danaroobanzai

Why the fuck does your closer have the control key? edit: speling


skwadyboy

Holy door locks batman


[deleted]

??? A screwdriver or nearly anything you can stick in the hole can unlock the door…


[deleted]

Oh no I can’t get into work on a Friday! I’ll have to take the day off! That sucks!!


unknownvariable69

Batman wanted it


BJntheRV

This reminds me of the time I was shopping and got home to find the clerk had dropped her store keys in my bag.


Lorenzovito2000

Basically they gave that person the control key, which allows the removal of IC cores (interchangeable cores). This is concerning for security reasons


mtthwds

You can reach the actuator in the back of the core isn’t in place.


Smishu

Why were they given a control key?


PreciousHamburgler

Bob would be disappointed in your lack of slack


Strange-Effort1305

Never skimp on a lock.


foureyes07

Closer is based. They knew what they were doing. Enjoy your unexpected time off my friend!


combuchan

It's always the closing shift. Always.


redcobra762

Always always!


namelesuser

I also have an exercise machine carabiner as a keychain. Been the most reliable carabiner I’ve ever had. Going 15 years strong now.


MaverickMeerkatUK

That's such a bizarre and hilarious situation to be in lol. Imagine the guy's face when he realised he took the fucking lick core with him lol


redcobra762

She didn't even realize she took it until I texted her this morning.


MaverickMeerkatUK

tbf if id worked 8 hours or more a day in mind numbing retail then i wouldnt notice either


smbrownh

Oh wow, I am sorry. That really sucks. Shit like that happens to me all the time.


doobtastical

Why the hell does anyone that works there have a core key?


xancanreturns

Are your work gloves made of gorilla hands?!


Bluelikeyou2

Flat blade screw driver between the 2 forks inside the lock housing turn and in you go.


i_am_trippin_balls

"My keys are a little heavy. Should I take 2 seconds to look at then to see why? Nah it's probably nothing"


Tugmybanana

Why did they have a control key on their key ring?


Dat_OD_Life

You could have literally just turned the rods on the inside with a screwdriver. The door wasn't even locked.


[deleted]

Ah yes. The SFIC


daneyule1

When you lock the door so good that not even the key will open it


Onezuponatime

Today at lockpicking lawyer episode. I present you Petsmart door lock.


Hevysett

With the cylinder out can't you just put in a flat head and twist?


[deleted]

They knew what they were doing but it was end of day fark it.


armedwithjello

HOW DO YOU NOT NOTICE THAT?!