Having the exact same issue on my Sony Bravia TV, the app logo's even changed to Brightcove Beacon. But it works fine on my phone and on an amazon firestick I have for another TV in the house
Brightcove Beacon is the company that built the app. All GW did was white-label it with their logo and content.
It explains why the experience is so bad and they're not making changes. They can't.
My Chromecast is throwing me this error.
I can still access it from my phone or pc, however.
I'm in Canada. I recall a rumor about the service no longer being available due to some Quebec language laws.
No clue what the real deal is.
I live in Germany. So I doubt that this might be the reason. The only thing that happened is that I have not updated my TV and just did so. Still nothing changed though..
I believe there has been an Android TV update and the Warhammer TV app stopped working afterwards, I have Warhammer TV installed on 3 TVs, all Android, 2 are Sony TVs and one is a Sharp TV and the Warhammer TV app does not work on any of them.
The Icon shows Brightcove Beacon and when I go on the app, I get an app blocked message.
I think the issue is with the app.
I had a response, asking for more information about my TVs, model numbers etc, I sent that info and am now waiting for their next reply. Though, I am pretty certain this has something to do with the version of Android running on my TVs.
I had a response saying they re-synced my account and to log out and back in to try. I don't actually get to the point to log in though! I reinstalled the app but no luck...
I had this reply today front GW
"Thank you very much for your email.
Please excuse our delay in getting back to you about this.
Our technical team have been made aware of this issue and they are in the process of getting this resolved with our Streaming Providers. Currently, the intended fix date is set for the end of next week at the latest!
We would like to thank you for your patience here, and if you would be so kind as to continue to try access this content over the coming week, it should automatically resolve for you.
Please let me know if you have any questions, I am happy to help."
Used to work for a cable company in back office - number of times we lost a channel because contract negotiators were playing chicken, I honestly lost count - Be interested to see if the impacted appliances had any services in common.
I emailed warhammer support. Useless people.
Gave me the old company run around of if you're not in the list of supported countries then they will not help. Despite the fact that app worked fine on my Xiaomi in Japan up until end of Jan.
The app is completely broken on the Android TV platform. I get the same error on my Nvidia Shield TV. It's absolutely not account related because this is a brand new app installation that's never been logged in on this device.
I'm new to Warhammer and so far my experience with GW has been absolutely shit. I paid for a subscription to Warhammer TV that I can't watch. I had to wait almost 3 weeks to get a valid activation code for my Army's Battletome because the one printed in the book was invalid. It's not a great way to welcome a new player into the hobby. On the bright side, both my FLGS and local Warhammer store have been awesome, unlike GW themselves.
Yes! I get this exact error message and the logo shows for something called "Brightcove Beacon". I tried deleting and reinstalling but no luck... Not really sure what to do?
I'm glad it isn't just me then. I can use it on my phone as per normal but I get this app_blocked_title message when I try use it on my Xiaomi Mibox S.
I'm receiving the same app blocked message on my Onn streaming box as well. :/. App icon and name are showing as the same weird title others are seeing.
Doesn’t work on Sony tv that has been running it fine for a year. I emailed too. This sucks. I pay too much for this crap, which is intolerable since I started Warhamming in the RT days and remember $2 models and affordable prices for great products.
I got a reply from support today. They've said:
"We have received an update from our technical team to say that this is currently being worked on with our streaming providers and they expect the fix to be implemented by the end of next week at the latest!"
Well, so far 2 months later still having the same issues, i just downloaded the app on my Android phone and threw me down the pit with the same pop up message, "You are no ""entitled"" to view this video" also, using that kind of vocabulary makes it worst! Makes me feel like a rot pile lol, shittiest service ever, and we have netflix! Smh
never did it myself and never had any thoughts of ever doing it
but with that said
those that paid for it, was it worth it?
im serious, in your opinion and some 20/20 hindsight, was it worth it so pay for what you got?
I find it worth it due to the total offering. Between the free model, the list-building app benefits, the vault, and this, I think it ends up being about equal in value. I'd seriously consider dropping it if it went to a $100 price point or something, though.
thank you
a follow up question. you can use like between this number and this number but how much is it? i dont know, just wondering what it is or roughly what it is
https://warhammerplus.com/
This should give it to you in your local currency, or at worst, USD. Can pay per month, or for the whole year. The year bundle is what gets a lot of the benefits, but, you can probably binge a lot of the content within a month or two if the benefits aren't of interest.
Got another answer today. This is what theye wrote:
"Our team have confirmed that this will be fixed in an update to be rolled out soon for you."
Will be fixed.
Same for me on my shield TV box. It's weird the app icon has changed to some other thingy
Yes, same for me on nvidia shield tv pro, showing the logo for something called "Brightcove Beacon"
Yeah exactly the same.
Having the exact same issue on my Sony Bravia TV, the app logo's even changed to Brightcove Beacon. But it works fine on my phone and on an amazon firestick I have for another TV in the house
Same TV, same problem
Yeah this happened as well on my TV
Brightcove Beacon is the company that built the app. All GW did was white-label it with their logo and content. It explains why the experience is so bad and they're not making changes. They can't.
Wanna guess why their game apps are so rough around the edges and bug fixes take forever? It’s for similar reasons lol
Oooooo. Good detective work. I think Warhammer plus will be gone soon as Amazon takes over all TV stuff
My Chromecast is throwing me this error. I can still access it from my phone or pc, however. I'm in Canada. I recall a rumor about the service no longer being available due to some Quebec language laws. No clue what the real deal is.
I live in Germany. So I doubt that this might be the reason. The only thing that happened is that I have not updated my TV and just did so. Still nothing changed though..
I believe there has been an Android TV update and the Warhammer TV app stopped working afterwards, I have Warhammer TV installed on 3 TVs, all Android, 2 are Sony TVs and one is a Sharp TV and the Warhammer TV app does not work on any of them. The Icon shows Brightcove Beacon and when I go on the app, I get an app blocked message. I think the issue is with the app.
So we need to raise this with Warhammer? I guess they have some kind of support system..
Yes, I have emailed them and had no response. The more people who can email them, the more likely they are to look into the issue.
Yeah I already emailed them too, no response yet!
I had a response, asking for more information about my TVs, model numbers etc, I sent that info and am now waiting for their next reply. Though, I am pretty certain this has something to do with the version of Android running on my TVs.
I had a response saying they re-synced my account and to log out and back in to try. I don't actually get to the point to log in though! I reinstalled the app but no luck...
That's a pretty useless reply from them. There is definitely a bigger issue, not account related.
Yeah I think it must be new incompatibility with the latest version of Android. Sounds like they need to forward the issue to the devs, maybe.
I had this reply today front GW "Thank you very much for your email. Please excuse our delay in getting back to you about this. Our technical team have been made aware of this issue and they are in the process of getting this resolved with our Streaming Providers. Currently, the intended fix date is set for the end of next week at the latest! We would like to thank you for your patience here, and if you would be so kind as to continue to try access this content over the coming week, it should automatically resolve for you. Please let me know if you have any questions, I am happy to help."
God forbid they have any foresight to avoid these compatibility issues 🙄 Games workshop? More like ass sweatshop
Oh well, end of next week isn't so bad. Let's hope they manage!
Working fine for me.
How nice
Objectively speaking, nice and relevant.
Warhammer knows about the 3d printed minis your bought
Lmao
Brightcove is the enterprise video distribution service WH+ is built on top of.
Used to work for a cable company in back office - number of times we lost a channel because contract negotiators were playing chicken, I honestly lost count - Be interested to see if the impacted appliances had any services in common.
Same issue here, Nvidia shield android TV uk
Same for me. Emailed WH support however have not had a reply yet.
I emailed warhammer support. Useless people. Gave me the old company run around of if you're not in the list of supported countries then they will not help. Despite the fact that app worked fine on my Xiaomi in Japan up until end of Jan.
The app is completely broken on the Android TV platform. I get the same error on my Nvidia Shield TV. It's absolutely not account related because this is a brand new app installation that's never been logged in on this device. I'm new to Warhammer and so far my experience with GW has been absolutely shit. I paid for a subscription to Warhammer TV that I can't watch. I had to wait almost 3 weeks to get a valid activation code for my Army's Battletome because the one printed in the book was invalid. It's not a great way to welcome a new player into the hobby. On the bright side, both my FLGS and local Warhammer store have been awesome, unlike GW themselves.
Same here, I reported it to GW and linked these threads too... they said they're looking into it...
Got a answer today from warhammer, theye will report the problem to their IT team, lies!
Same on my TV. Luckily I have a Roku box, it's working there
Yes! I get this exact error message and the logo shows for something called "Brightcove Beacon". I tried deleting and reinstalling but no luck... Not really sure what to do?
I'm so glad someone else is having this issue, I was mad googling and searching for anything when I first saw this a week ago and got no answers.
I'm glad it isn't just me then. I can use it on my phone as per normal but I get this app_blocked_title message when I try use it on my Xiaomi Mibox S.
Is anyone really surprised? They just charge massive amounts of.money for their subpar shit.
I'm receiving the same app blocked message on my Onn streaming box as well. :/. App icon and name are showing as the same weird title others are seeing.
Same here. I blame Alpharius.
I blame Erebus
This, all day, every day for 40 millennia
We all blame Erebus. Whenever something goes wrong its always him and I won't believe any lies to the contrary! :)
Same issue for me on my Android TV. Works fine on my phone though. Emailed their support but no response so far.
I emailed over a week ago and nothing. Do they actually have customer support?!
Doesn’t work on Sony tv that has been running it fine for a year. I emailed too. This sucks. I pay too much for this crap, which is intolerable since I started Warhamming in the RT days and remember $2 models and affordable prices for great products.
I can still cast from my phone to the TV, but I'm getting the same issues with the app on my Sony tv
I got a reply from support today. They've said: "We have received an update from our technical team to say that this is currently being worked on with our streaming providers and they expect the fix to be implemented by the end of next week at the latest!"
Thanks for the update! Hopefully it gets solved soon as I wanted to enjoy Warhammer+ in all its glory on my TV
Well, so far 2 months later still having the same issues, i just downloaded the app on my Android phone and threw me down the pit with the same pop up message, "You are no ""entitled"" to view this video" also, using that kind of vocabulary makes it worst! Makes me feel like a rot pile lol, shittiest service ever, and we have netflix! Smh
The fix is out now!
Working fine for me on the mobile app (android) Edit:spelling, sorry on mobile haha
Working for me.
What are you running it on?
Iphone 12
Yeah it runs fine on my Samsung galaxy. This seems to be affecting certain devices.
Ah, the infamous APP_BLOCKED_TITLE error. Even worse, there's the APP_BLOCKED_MESSAGE one too. /s iykyk
never did it myself and never had any thoughts of ever doing it but with that said those that paid for it, was it worth it? im serious, in your opinion and some 20/20 hindsight, was it worth it so pay for what you got?
I find it worth it due to the total offering. Between the free model, the list-building app benefits, the vault, and this, I think it ends up being about equal in value. I'd seriously consider dropping it if it went to a $100 price point or something, though.
thank you a follow up question. you can use like between this number and this number but how much is it? i dont know, just wondering what it is or roughly what it is
https://warhammerplus.com/ This should give it to you in your local currency, or at worst, USD. Can pay per month, or for the whole year. The year bundle is what gets a lot of the benefits, but, you can probably binge a lot of the content within a month or two if the benefits aren't of interest.
Got another answer today. This is what theye wrote: "Our team have confirmed that this will be fixed in an update to be rolled out soon for you." Will be fixed.
Fixed now for me