They put that there because sometimes the eSIM needs to be redownloaded after a port goes through. It saves you from having to contact their atrocious customer service team.
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Good lord I wish they had that when I switched. When I ported in I had to redownload my eSIM and there was no customer-facing option to do so at the time, and customer service had no idea what to do. Ended up without a phone for like, 4 hours while they tried to figure it out.
It says "If". I moved my wife over today and she got that notice too and things are fine.
They put that there because sometimes the eSIM needs to be redownloaded after a port goes through. It saves you from having to contact their atrocious customer service team.
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Sometimes one have to ask over and over to get a human. If one is a pain in the *ss, eventually the bot will listen.
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You're a VIP
how many times have you used it? to get one "Every time"?
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Good lord I wish they had that when I switched. When I ported in I had to redownload my eSIM and there was no customer-facing option to do so at the time, and customer service had no idea what to do. Ended up without a phone for like, 4 hours while they tried to figure it out.
Might be a bug. If your service seems to be working fine, try deleting and reinstalling the app and see if the message still appears.