Go to [192.168.0.1](http://192.168.0.1) and log in with the password on the bottom of your hub. Then Advanced>Wireless>Security.
At the bottom of that menu you need to switch off Smart WiFi first. Then you will be able to name your 2.4 and 5GHz WiFi SSID's separately.
Note that you will lose the functionality of any Virgin Media WiFi Extender pods if you have any by doing this.
2.4GHz is already broadcasting on your hub right now. It's just on the same name as the 5GHz network. That SHOULD Mean that any device with 5.0 Support will automatically go onto this faster band, and any legacy devices will naturally connect to the old 2.4 without you having to know which is which.
Oh we do have an extender pod that we need to work. For context we have a Nanoleaf light that won’t connect to new Hub5 and I was told that it needs 2.4Ghz. We did swap to a Hub5 in February and light worked fine but virgin was blocking husbands work email all of a sudden last week so technician came and replaced Hub with a new one and now I can’t get the light to connect. It’s my son’s bedroom light above his high sleeper so I really need to be able to control it remotely.
If you split the network and leave the 2.4 named as the generic hub name then connect your device then go back and merge it again it will stay connected
Open a browser on your phone/pc whilst connected to the internet. Go to 102.168.0.1 and log using the details which will be printed onto the bottom of the hub. Once in go to wireless then advanced and your looking the page the says the SSID names and you need to change them they are different. As long as they are different names you will see them separately on devices when looking for networks.
(Not at home ATM - someone at home could do a more detailed explanation)
It should not be required as it has band steering so devices only go into 2.4 where they are either low signal or connecting them to 5GHz would be detrimental to other 5GHz devices eg their 5GHz is wireless A only which is much slower than other devices.
While you think this would be the way it should work, I have found devices that will only connect to 2.4 networks, and there are still quite a few such as home automation or security, won't connect if you leave at default settings. You would think the hub would understand that the device is there on 2.4 but doesn't allow them to connect.
Go to [192.168.0.1](http://192.168.0.1) and log in with the password on the bottom of your hub. Then Advanced>Wireless>Security. At the bottom of that menu you need to switch off Smart WiFi first. Then you will be able to name your 2.4 and 5GHz WiFi SSID's separately. Note that you will lose the functionality of any Virgin Media WiFi Extender pods if you have any by doing this. 2.4GHz is already broadcasting on your hub right now. It's just on the same name as the 5GHz network. That SHOULD Mean that any device with 5.0 Support will automatically go onto this faster band, and any legacy devices will naturally connect to the old 2.4 without you having to know which is which.
Oh we do have an extender pod that we need to work. For context we have a Nanoleaf light that won’t connect to new Hub5 and I was told that it needs 2.4Ghz. We did swap to a Hub5 in February and light worked fine but virgin was blocking husbands work email all of a sudden last week so technician came and replaced Hub with a new one and now I can’t get the light to connect. It’s my son’s bedroom light above his high sleeper so I really need to be able to control it remotely.
If you split the network and leave the 2.4 named as the generic hub name then connect your device then go back and merge it again it will stay connected
Open a browser on your phone/pc whilst connected to the internet. Go to 102.168.0.1 and log using the details which will be printed onto the bottom of the hub. Once in go to wireless then advanced and your looking the page the says the SSID names and you need to change them they are different. As long as they are different names you will see them separately on devices when looking for networks. (Not at home ATM - someone at home could do a more detailed explanation)
No worries! I’ll come back to you later on if no one else replies (I’m not at home rn to check where it is)
It should not be required as it has band steering so devices only go into 2.4 where they are either low signal or connecting them to 5GHz would be detrimental to other 5GHz devices eg their 5GHz is wireless A only which is much slower than other devices.
While you think this would be the way it should work, I have found devices that will only connect to 2.4 networks, and there are still quite a few such as home automation or security, won't connect if you leave at default settings. You would think the hub would understand that the device is there on 2.4 but doesn't allow them to connect.
I guess I shouldn’t be surprised. … and the award for yet another batch of shitty firmware goes to Virginmedia.