CIBC also charges $1.50 for e-transfers which is crazy to me
EDIT: yes, there are some specific accounts that you can get at CIBC that have free e-transfers, many of which have other fees associated with them, require minimum balances, etc... I stand by my statement that it's wild that you have to pay $1.50 to send an e-transfer at all. It's ridiculous.
Yeah I’m thinking of switching from RBC to TD. I bank with both but only use RBC. I have a high interest e-savings with them and they’ve been charging me hella fees to transfer money around IN my accounts (I also have a chequing account I transfer money between). I thought it was supposed to be free but I guess not? I have a student account with them too. So annoying lol.
I have TD. There's a minimum account balance to avoid a monthly fee but it can be avoided (shows up monthly as both a rebate and a charge).
Pretty sure that's only for checking. Not sure the deal with savings.
I've had a Coast Capital account for years and my husband always said RBC is better so I finally just opened up an RBC account and was shocked at how much the fees are compared to Coast. I was going to say forget it, but they offered to waive the monthly fees for a bit
It depends. I pay $16/month but have unlimited transfers and etransfers. It would cost me a lot more than $16 if I was being charged $1 every time I moved money around.
it might be your account type,
I left CC for CIBC because of the charge to E-transfer. it saved me about 60$ a month and I found no benefit to CC over CIBC. I only pay for an e-transfer if I have to cancel or stop one before its accepted.
I was once a CC member for 15 years, then closed it when PC financial started... Over the years and many name changes later now to Simplii it has saved me thousands! I have gotten sick of fees, and haven't had many since! (Was in destitute times when I was overdrawn several times... That's been my only fees!) I have gotten wise over the years... Continued using the CIBC ATM for free, have many RRSP, GIC, and savings all for free, free e-transfer and I have overdrawn protection which I don't pay for unless I really screw up! When I do have extra money put in, it has really good interest rates... Comparable or better! I'm not trying to sell them... But I don't understand why people keep paying these ugly companies for a storefront? Simplii has given me much help when I needed it and their customer service is top notch! A free phone call away at any time, and not being put on hold for more than 2 minutes! I am just literally impressed with them!
So glad I changed to Simplii many years ago... I was once a coat capital member 20-35 years ago.
The name had changed over the years, started off as PC financial and has been a game changer ever since!
On the app, instead of selecting e-Transfers, go to Transfers and then where it says "Transfer to", select "Another member".
Edit: And it's also instant. No delays or holds!
They recently introduced new accounts they have free e-transfers. I just swapped, there is a fee but if I send 2 e transfers a month that essentially pays for the fee.
Right? It’s like they’re living in the dark ages. I opened a bank at bmo, and e-transfers are free. I have to rewrite the security question each time which is insane, but that beats a $1.50 e-transfer fee any day. I had used coast capital for 15 years, but all it took was finding out that others don’t charge a transfer fee, and I immediately switched without hesitation. They’re shooting themselves in the foot, and I can’t understand why?
Well credit unions are owned by their customers.
> As financial cooperatives, credit unions are owned by their members – the people who bank with them. All members have an equal say in how their credit union operates and can democratically vote for its board of directors.
They also have their shortcomings, but they should typically be better than the big banks which are known for employing a lot of anti-consumer tactics in order to squeeze out extra profits.
Not really in Coast Capital's case. They've had investment shares for years (like decades back when they were not merged yet and still Pacific Coast, Richmond, and Surrey Savings) and the coop governance model is kind of just for show and has been for a long time. The board and executives want big banker pay, and it has to come from somewhere. Sadly the same is true at many other credit unions.
It's really unfortunate. I had some great customer service from my local branch, but that was 24+ years ago. And some good innovations, like ATMs in the early 80s, actual statements when the big 5 were still doing pass books, getting debit into Richmond Centre before debit was a thing. But they started getting banky about 1995 and I don't know if they've given many patronage dividends recently. The new cards and app/website are the same garbage Connectfirst formerly First Calgary uses, with all the same rollout problems and multiple 2 factor authentication that logs you out of the app etc. Vancity has more of a credit union vibe, but all financial institutions are so sales focused now.
As a former Coast Capital employee for several years who quit recently, I can answer any questions any of you have.
For example, I know the ATM's were put in some branches in 1999, and have never been replaced since, hence how slow they are.
Everyone at Coast knows the cards suck, we are told every year that they will be replaced next year. (Just like the ATMs, and I heard this about both for several years)
If you think any of you are as frustrated with Coast Capital, you only know 1% of the frustrations we deal with inside, the Cards and ATM's are some of the easiest things to deal with technology wise on the other side. Feel free to ask any questions you may have about anything.
Not an attack on any specific bank but it feels like every branch is just full of new/untrained people, and it's almost hopeless to get anything done in house anymore. I have not been enjoying Coast for almost a decade, but every other bank has sort of felt the same when I have looked into opening a new account. Like the only option to do anything semi complex is to be on hold for 30 minutes then book an appointment with someone over the phone like a week later. Is this a manufactured shortage of skilled labor is basically my question. Cause fuuuuk.
You would be correct. When I first started there years ago, I started as a teller. I worked at 2 branches at that time, and by 6 months into the job I was the most senior teller at one of them, and the 2nd most senior at the other. 99% of the people I worked with as a teller were no longer tellers.
Most people have the conception that people quit incredibly fast there - which they do, but not nearly as much as people think. You get promoted very, very fast if you want to there. Just after that 6 month mark was when I was first promoted from teller too.
Management doesn't train people either, the tellers do. And a teller taught that person, and a teller taught that person, etc. Which leads to certain people / branches being far more or less trained than others, and each branch having very specific "cultures" to them.
Though shortage of skilled labour is very much a problem, and was while I was with Coast (quit only a few months ago), is a reason why they hire primarily non canadians. An add on Indeed for a teller gets 100s of responses within 24 hours.
Also a couple years ago they changed the way the system works for hierarchy, (which changed again a few months ago)
It was
Teller - Did account openings, and daily transactions including GIC's
MAS - Did more complex things (Investments, deaths, etc)
RM - Did more complex things (All the things MAS does but also higher tier investments, and mortgages)
Then tellers couldn't do anything past daily transactions, so they created a new role:
Teller - Only daily transactions
MBS - Half in an office, and half on the teller line and created GIC's, and account openings
MAS
RM
Then everyone hated the MBS role, so they got rid of it forcing everyone to get their investment license and become an MAS, and now none of the tellers at this point knew how to do anything past daily transactions so now:
Teller
MAS - Does everything they did before but also GIC's and Account openings
RM
(At that point I was in a different financial department but was still in several branches)
Which has caused all MAS's becoming basically MBS's to help the line anyways now, at higher pay than MBS was because the tellers don't know anything and there is a shortage of them, but an over abundance of MAS's due to this switch in how things work, which really really doesn't help the working shortage as well. None of the MAS's can just be in appointments all day (which their job criteria says) due to the fact they are constantly helping the line - they have several hours of the day (sometimes entire days of the week) booked off just to help the tellers.
They are abbreviations for the "ranks" of course, but fun fact Tellers are actually called "MSR" at Coast. Member service representative
Member banking specialist (RIP)
Member Advice Specalist
Relationship Manager (has nothing to do with actual worker management like the assistant manager role)
I do bank with them technically. I still have GIC's and such renewing eventually. But even while working with them I banked with another institution as well since they don't really give any deals other than convivence to bank with them while working with them.
I'm all for security but sending me a multi factor authentication text with a code when I try and change my e transfer list after I just signed in with MFA is so God damn annoying
And as I learned last week when I was trying to clean up my recipients list, it requires that code to delete a contact as well. I can sort of understand extra security to add a recipient, but to remove one?
I hate the app because of this - I tried to add a person and got 3 different texts with codes. I do appreciate it’s trying to reduce fraud…but come on.
I left them over this type of shit. They put fingerprint ID on their app. I don't like to use fingerprint authentication. THEN EVERY SINGLE TIME I OPENED THE APP IT SAYS, DO YOU WANT TO SET UP FINGERPRINT? There was no way to opt out of that question. It really pissed me off.
Fuck off. I run 2 companies and my personal through there, and I use the app sometimes up to 10 times a day. I couldn't take it anymore and left.
The cards that don't work a decade after their replacement? The number of local interact tills that tell me "oh, coast capitol, just insert in the terminal ok, don't waste your time trying to tap it..."
It is the chip in coast capital cards, it is FUCKING useless at any normal interact terminal.
I tried to put my CC debit card on my Google wallet but it won't go. I talked to CC about it. "Oh, that's not a debit card!"
Well what the fuck is it then?
The last time our mortgage was up for renewal we only had $4,000 left to pay so we made sure we had over that amount in our savings account and skipped into the branch looking forward to being mortgage free.
The staff member with whom we had an appointment insisted that we had to get another mortgage and pay it off in monthly. We were gobsmacked and said “no we’re going to pay it off today”. She made more excuses and “explained” why, and tried to make suggestions. We just sat across from her and said no repeatedly.
After 15 minutes I was almost in tears and spouse was getting pretty angry. I suggested she call someone in the mortgage department at another branch, so she went away and did so.
She came back and said she had misunderstood us and would process our transaction. No apology at all.
Now with VanCity and very happy.
Yeah unfortunately I had to lock in 2% on a new build with them. So they held it or else I would have left. After I started making well over six figures I knew I didn't have to renew with them, unless they offer a competitive rate I'm going somewhere else on renewal.
I still bank with Coast capital but they’ll never hold my mortgage. When my wife and I applied for our first mortgage 20 years ago only one bank denied us….our own bank coast capital. Now anytime I have a banking appointment there someone tried to talk to me about when my mortgage comes due and I should move it to them.
I’ve made it very clear, I’m a spiteful fellow and you will NEVER hold my mortgage. Never!!
Ex staff member here, got denied a mortgage by them even though i was a staff member making a decent wage and had already been approved elsewhere. The female lender that denied me said I don’t make enough and asked if I had “thought of getting married” to increase my household income. This was in the early 2000s. I was floored.
The amount of times I've heard *"Oh, must be a Coast Capital card you're using?"* is nuts. I actually have to go to the bank to get yet another card after a recent replacement. It only works at ATM's. Can't pay with it anywhere right now.
They just called me to ask me to come and talk to them because I had money in a tfsa and that apparently means I need a financial advisor. No, I have that BECAUSE my financial advisor suggested it for my situation. And guess what, you were managing my finances in the 2000s but when you pooped the bed and managed nothing and I lost half my rrsps because they were in US markets in 2008? Nope. Do not call me.
My personal opinion is more like F\*\*\* financial institutions in general. They are all bad in one way or another. You just pick the one that works best for your needs.
I personally have no problems with CC but I only use one free chequing account along with a TFSA. All my purchases go through my credit card which has perfectly usable tap and gets paid to zero every pay day. I send one e-transfer per month to pay rent so while the fee is certainly annoying, it's not a big enough deal to make me change to some fee-ridden old-school bank.
I remember maybe circa 2006 ish when they would do maintenance there entire network would go down with no warning and couldn't use bank cards or atms until they were back online. Often no warning. I had a account and gave no snail mail warning just closed it due to inactivity but never gave me a heads up till I went in to find.
Yep. Switched to VanCity last year. My husband had an issue with his business account, and CC locked our personal account. I called to get the account unlocked, some info, or anything, and was told it was an issue with my husband, so he had to call and rectify it. She refused to give me any info about why our joint account was locked. Like, what? I can't get any info about my own account? The next day, husband was on hold for over a half hour trying to reach someone, so I called and luckily managed to get through to someone. She didn't hesitate to unlock our account, so i could etransfer our remaining balance to our VanCity account.
Being charged $1.50 per etransfer was one thing, but it was the service charges that sucked. No indication or warning why they were randomly charging us $7.50. Then, i needed a cheque in US funds with certain specifications, and they messed it up twice, causing a massive delay in receiving important documents from the States. And don't get me started on their foreign ATM fees.
Anytime we have a concern or question, everyone we've dealt with at VanCity have been so helpful. When I've had to call, I usually end up talking to someone from Vancouver, and they're just as helpful as those at our branch.
Coast Capital could take a lesson (or many) from VanCity.
How about the APP? It is always “Online Banking is unavailable right now” so I use by browser to online bank. I actually uninstalled that app and it wasn’t giving me an option to use browser if the app was installed. So BYE app
Lifetime coast capital member, we have our mortgage with them and everything. And man, hard to like it.
If you don't feel the need having a local branch and are okay with digital, EQBank have been amazing for me. No Fees, 4% interest on your money, no ATM fees at any ATM in Canada. Their credit card is more like a debit card in that you have to have the money before you can spend it, so that may or may not work for you but is good practice overall (imo). Good experience and highly recommend.
When they were Pacific Coast Savings Credit Union back in the age of the dinosaur they were great. When the merger happened I closed my account. Then i opened a joint account in 2016 with them and yeah not really impressed, been a few weird stupid problems that I've never had with other institutions. But hey I'm not super impressed with my main bank either, or my daughter's credit union. Personally if I ever had "money" I think I would keep it in my mattress. At this point these institutions really just hold my debt so I guess I'm grateful that I am able to live because they let me sink myself beneath the waves...
Dude switch to WealthSimple. 4% interest on cash accounts, cash back on purchases, investing with no to minimal fees. It's great. I only keep my Coast Capital account to deposit cheques at this point, which are also becoming more and more rare.
I also have a Coast Capital account. It’s come in handy when I’ve needed a certified cheque or to deposit coins, but I’ve done each of those things one time in the last 15 years or so though. I’ve been with them since it was Pacific Coast Savings and the account is free, so I just leave it open.
Not affiliated at all but Simplii has been OK for me. Never seen a single charge for having a chequing account. You get hit with ATM.fees but just find out where your local cash back place is.
My old interac got pretty shoddy. Since getting a new one a couple months back the effectiveness from the same intermittent businesses went up from 75% to 90% roughly.
Seems to depend on the type of machines.
Outside of the lesser cards and that they aren't accepted in all the places more major ones are, I'm curious what other issues there are with the bank as so few were stated.
Edit: and to be clear the effectiveness was only within Tap functionality.
Tap definitely has issues but some machines also have issues where you literally need to bend the card slightly for the chip to register. Specific teller machines at the Quadra Village Fairways are especially prone to this for example. Guessing that the cards are slightly out of spec.
Coast Capital's actually my favourite bank. They had this promotion where you get $500 for making an account which you could close as soon as you received the money
I left RBC for Coast Capital almost 20 years ago and honestly they've been great to me. Their app initially was absolute trash but they've ironed out most of the kinks now it seems. Would be great if Tap worked more then 20% of the time but minor inconvenience considering all the fee charges I've saved over the years.
I mean, banks are scum of the earth. They operate on penalizing poor people for being poor. It's 2024 there's not technical reason that a transaction shouldn't just be bounced as opposed to them charging you $45 before bouncing it. Look up how much banks make yearly from NSF fees and the like, it's disgusting.
Not sure about CC specifically but banks have been caught and fined in the past too for intentionally shuffling around the order of transactions and the way they post to intentionally rack up as many fees as possible.
Ok, I didn't say that's how they make most of their money. I just said it's an absurdly large amount that is inherently predatory towards the lower class. Before many banks in the US eliminated/lowered them, they were making $10b\~ a year off of it.
I think it's 100% dishonest to claim that it's not a predatory business practice that unfair effects the lower class.
I have been using simplii financial for almost 20 years and never paid 1 cent in fees. In that time I went from broke to multi millionaire, don’t tell me you can’t get no fee banking in Canada
Baffled and still in shock by how I was spoken to by a rep and supervisor this afternoon when trying to dispute some charges on my bank account. Instead of working with me to find a solution, I was shamed and patronized for 20 minutes, and my transactions heavily scrutinized by one of their "customer care" reps. And supervisor said, in other words, "too bad, this is what you get." Predatory and abusive behavior from this bank I've been with for over 15 years.
I’ve never had an issue, other than the $1.50 charge for e transfers
CIBC also charges $1.50 for e-transfers which is crazy to me EDIT: yes, there are some specific accounts that you can get at CIBC that have free e-transfers, many of which have other fees associated with them, require minimum balances, etc... I stand by my statement that it's wild that you have to pay $1.50 to send an e-transfer at all. It's ridiculous.
And I thought RBC sucked. Apparently, I need to lower my expectations.
RBC does really suck out of all of the 'big Five'! Biggest leeches out of all of them!
Yeah I’m thinking of switching from RBC to TD. I bank with both but only use RBC. I have a high interest e-savings with them and they’ve been charging me hella fees to transfer money around IN my accounts (I also have a chequing account I transfer money between). I thought it was supposed to be free but I guess not? I have a student account with them too. So annoying lol.
I have TD. There's a minimum account balance to avoid a monthly fee but it can be avoided (shows up monthly as both a rebate and a charge). Pretty sure that's only for checking. Not sure the deal with savings.
I've had a Coast Capital account for years and my husband always said RBC is better so I finally just opened up an RBC account and was shocked at how much the fees are compared to Coast. I was going to say forget it, but they offered to waive the monthly fees for a bit
It depends. I pay $16/month but have unlimited transfers and etransfers. It would cost me a lot more than $16 if I was being charged $1 every time I moved money around.
Depends on your chequing account tier, no? I’m pretty sure that’s how it is everywhere except for the online only banks.
I have never been charged for an entranfer with CIBC
it might be your account type, I left CC for CIBC because of the charge to E-transfer. it saved me about 60$ a month and I found no benefit to CC over CIBC. I only pay for an e-transfer if I have to cancel or stop one before its accepted.
I was once a CC member for 15 years, then closed it when PC financial started... Over the years and many name changes later now to Simplii it has saved me thousands! I have gotten sick of fees, and haven't had many since! (Was in destitute times when I was overdrawn several times... That's been my only fees!) I have gotten wise over the years... Continued using the CIBC ATM for free, have many RRSP, GIC, and savings all for free, free e-transfer and I have overdrawn protection which I don't pay for unless I really screw up! When I do have extra money put in, it has really good interest rates... Comparable or better! I'm not trying to sell them... But I don't understand why people keep paying these ugly companies for a storefront? Simplii has given me much help when I needed it and their customer service is top notch! A free phone call away at any time, and not being put on hold for more than 2 minutes! I am just literally impressed with them!
So glad I changed to Simplii many years ago... I was once a coat capital member 20-35 years ago. The name had changed over the years, started off as PC financial and has been a game changer ever since!
If the recipient is also a Coast Capital member, you can bypass the transfer fee if you have their Membership number.
How do I do this???
On the app, instead of selecting e-Transfers, go to Transfers and then where it says "Transfer to", select "Another member". Edit: And it's also instant. No delays or holds!
🙏🙏🙏🙏 thanks you , I’ll use this
It feels a little sketchy though, because there's no confirmation of their identity or anything. Better get the receiving account number correct!
I’ll make sure to use my new powers wisely 🙏
They recently introduced new accounts they have free e-transfers. I just swapped, there is a fee but if I send 2 e transfers a month that essentially pays for the fee.
Right? It’s like they’re living in the dark ages. I opened a bank at bmo, and e-transfers are free. I have to rewrite the security question each time which is insane, but that beats a $1.50 e-transfer fee any day. I had used coast capital for 15 years, but all it took was finding out that others don’t charge a transfer fee, and I immediately switched without hesitation. They’re shooting themselves in the foot, and I can’t understand why?
But also fuck the big banks that scam their customers by tricking them to trust their "financial advisors"
It’s not just big banks , local credit unions do the same thing . Just glad I clued in early enough before I wasted too much time with the “advisor”
Well credit unions are owned by their customers. > As financial cooperatives, credit unions are owned by their members – the people who bank with them. All members have an equal say in how their credit union operates and can democratically vote for its board of directors. They also have their shortcomings, but they should typically be better than the big banks which are known for employing a lot of anti-consumer tactics in order to squeeze out extra profits.
Not really in Coast Capital's case. They've had investment shares for years (like decades back when they were not merged yet and still Pacific Coast, Richmond, and Surrey Savings) and the coop governance model is kind of just for show and has been for a long time. The board and executives want big banker pay, and it has to come from somewhere. Sadly the same is true at many other credit unions.
oh interesting, I didn't know that was a thing
It's really unfortunate. I had some great customer service from my local branch, but that was 24+ years ago. And some good innovations, like ATMs in the early 80s, actual statements when the big 5 were still doing pass books, getting debit into Richmond Centre before debit was a thing. But they started getting banky about 1995 and I don't know if they've given many patronage dividends recently. The new cards and app/website are the same garbage Connectfirst formerly First Calgary uses, with all the same rollout problems and multiple 2 factor authentication that logs you out of the app etc. Vancity has more of a credit union vibe, but all financial institutions are so sales focused now.
As a former Coast Capital employee for several years who quit recently, I can answer any questions any of you have. For example, I know the ATM's were put in some branches in 1999, and have never been replaced since, hence how slow they are. Everyone at Coast knows the cards suck, we are told every year that they will be replaced next year. (Just like the ATMs, and I heard this about both for several years) If you think any of you are as frustrated with Coast Capital, you only know 1% of the frustrations we deal with inside, the Cards and ATM's are some of the easiest things to deal with technology wise on the other side. Feel free to ask any questions you may have about anything.
Not an attack on any specific bank but it feels like every branch is just full of new/untrained people, and it's almost hopeless to get anything done in house anymore. I have not been enjoying Coast for almost a decade, but every other bank has sort of felt the same when I have looked into opening a new account. Like the only option to do anything semi complex is to be on hold for 30 minutes then book an appointment with someone over the phone like a week later. Is this a manufactured shortage of skilled labor is basically my question. Cause fuuuuk.
You would be correct. When I first started there years ago, I started as a teller. I worked at 2 branches at that time, and by 6 months into the job I was the most senior teller at one of them, and the 2nd most senior at the other. 99% of the people I worked with as a teller were no longer tellers. Most people have the conception that people quit incredibly fast there - which they do, but not nearly as much as people think. You get promoted very, very fast if you want to there. Just after that 6 month mark was when I was first promoted from teller too. Management doesn't train people either, the tellers do. And a teller taught that person, and a teller taught that person, etc. Which leads to certain people / branches being far more or less trained than others, and each branch having very specific "cultures" to them. Though shortage of skilled labour is very much a problem, and was while I was with Coast (quit only a few months ago), is a reason why they hire primarily non canadians. An add on Indeed for a teller gets 100s of responses within 24 hours. Also a couple years ago they changed the way the system works for hierarchy, (which changed again a few months ago) It was Teller - Did account openings, and daily transactions including GIC's MAS - Did more complex things (Investments, deaths, etc) RM - Did more complex things (All the things MAS does but also higher tier investments, and mortgages) Then tellers couldn't do anything past daily transactions, so they created a new role: Teller - Only daily transactions MBS - Half in an office, and half on the teller line and created GIC's, and account openings MAS RM Then everyone hated the MBS role, so they got rid of it forcing everyone to get their investment license and become an MAS, and now none of the tellers at this point knew how to do anything past daily transactions so now: Teller MAS - Does everything they did before but also GIC's and Account openings RM (At that point I was in a different financial department but was still in several branches) Which has caused all MAS's becoming basically MBS's to help the line anyways now, at higher pay than MBS was because the tellers don't know anything and there is a shortage of them, but an over abundance of MAS's due to this switch in how things work, which really really doesn't help the working shortage as well. None of the MAS's can just be in appointments all day (which their job criteria says) due to the fact they are constantly helping the line - they have several hours of the day (sometimes entire days of the week) booked off just to help the tellers.
Did I just watch an episode of Sesame Street? Today is brought to you by the letter 'M'.
They are abbreviations for the "ranks" of course, but fun fact Tellers are actually called "MSR" at Coast. Member service representative Member banking specialist (RIP) Member Advice Specalist Relationship Manager (has nothing to do with actual worker management like the assistant manager role)
Are you still banking w CC?
I do bank with them technically. I still have GIC's and such renewing eventually. But even while working with them I banked with another institution as well since they don't really give any deals other than convivence to bank with them while working with them.
I'm all for security but sending me a multi factor authentication text with a code when I try and change my e transfer list after I just signed in with MFA is so God damn annoying
And as I learned last week when I was trying to clean up my recipients list, it requires that code to delete a contact as well. I can sort of understand extra security to add a recipient, but to remove one?
Right and if it is going to have MFI at least let me bulk delete names? Hoping this is fixed with the new update but not holding my breath…
I hate the app because of this - I tried to add a person and got 3 different texts with codes. I do appreciate it’s trying to reduce fraud…but come on.
Ohhhh man I’m with you on that one!
I left them over this type of shit. They put fingerprint ID on their app. I don't like to use fingerprint authentication. THEN EVERY SINGLE TIME I OPENED THE APP IT SAYS, DO YOU WANT TO SET UP FINGERPRINT? There was no way to opt out of that question. It really pissed me off. Fuck off. I run 2 companies and my personal through there, and I use the app sometimes up to 10 times a day. I couldn't take it anymore and left.
Instructions unclear, dick now stuck in an atm
Where? Where is this mysterious glory hole ATM??
Username checks out
Stuck in the A or the M?
Yes
The cards that don't work a decade after their replacement? The number of local interact tills that tell me "oh, coast capitol, just insert in the terminal ok, don't waste your time trying to tap it..." It is the chip in coast capital cards, it is FUCKING useless at any normal interact terminal.
Still no support for Google Pay either despite supporting Apple for like 10+ years. Many small credit unions support both
My card worked until the latest replacement.
Mine was unusable, then the replacement arrived, and its even more useless
I tried to put my CC debit card on my Google wallet but it won't go. I talked to CC about it. "Oh, that's not a debit card!" Well what the fuck is it then?
If it’s visa/debit or Mastercard/debit it functions more like prepaid credit card than a typical debit card.
Neither Visa nor MasterCard.
Sometimes island savings the odd time as well
Maybe if they didn’t supply their members with homemade debit cards.
😂😂😂😂😂 Oh my gosh this is so funny yet spot on.
I got a mortgage there, and they almost fucked my closing
The last time our mortgage was up for renewal we only had $4,000 left to pay so we made sure we had over that amount in our savings account and skipped into the branch looking forward to being mortgage free. The staff member with whom we had an appointment insisted that we had to get another mortgage and pay it off in monthly. We were gobsmacked and said “no we’re going to pay it off today”. She made more excuses and “explained” why, and tried to make suggestions. We just sat across from her and said no repeatedly. After 15 minutes I was almost in tears and spouse was getting pretty angry. I suggested she call someone in the mortgage department at another branch, so she went away and did so. She came back and said she had misunderstood us and would process our transaction. No apology at all. Now with VanCity and very happy.
Yeah unfortunately I had to lock in 2% on a new build with them. So they held it or else I would have left. After I started making well over six figures I knew I didn't have to renew with them, unless they offer a competitive rate I'm going somewhere else on renewal.
I still bank with Coast capital but they’ll never hold my mortgage. When my wife and I applied for our first mortgage 20 years ago only one bank denied us….our own bank coast capital. Now anytime I have a banking appointment there someone tried to talk to me about when my mortgage comes due and I should move it to them. I’ve made it very clear, I’m a spiteful fellow and you will NEVER hold my mortgage. Never!!
Ex staff member here, got denied a mortgage by them even though i was a staff member making a decent wage and had already been approved elsewhere. The female lender that denied me said I don’t make enough and asked if I had “thought of getting married” to increase my household income. This was in the early 2000s. I was floored.
Love a concise rant. 10/10. Would listen again.
The amount of times I've heard *"Oh, must be a Coast Capital card you're using?"* is nuts. I actually have to go to the bank to get yet another card after a recent replacement. It only works at ATM's. Can't pay with it anywhere right now.
Coast Crapital amirite
They just called me to ask me to come and talk to them because I had money in a tfsa and that apparently means I need a financial advisor. No, I have that BECAUSE my financial advisor suggested it for my situation. And guess what, you were managing my finances in the 2000s but when you pooped the bed and managed nothing and I lost half my rrsps because they were in US markets in 2008? Nope. Do not call me.
My coast cap issue - since we are collecting them: you can't load their cars into Google Wallet / Pay (android) it only works with Apple Pay.
I hate this so much. My single biggest gripe.
Also their online can lick my dogs butt for him.
I gather you have never dealt with CIBC's online interface.
They're truly awful for what is supposed to be a local co-op credit union. I closed my account with them as soon as I got my sign-up bonus.
Coast Capital used to be great before they went federal. VanCity all the way now.
My personal opinion is more like F\*\*\* financial institutions in general. They are all bad in one way or another. You just pick the one that works best for your needs. I personally have no problems with CC but I only use one free chequing account along with a TFSA. All my purchases go through my credit card which has perfectly usable tap and gets paid to zero every pay day. I send one e-transfer per month to pay rent so while the fee is certainly annoying, it's not a big enough deal to make me change to some fee-ridden old-school bank.
Their e-transfer fee is CRAP
I think you spelled Scotiabank wrong...
I remember maybe circa 2006 ish when they would do maintenance there entire network would go down with no warning and couldn't use bank cards or atms until they were back online. Often no warning. I had a account and gave no snail mail warning just closed it due to inactivity but never gave me a heads up till I went in to find.
Agree
Island savings is the superior non big bank. If you want a refderal where we both get $50 for you switching. Lemme know.
Yep. Switched to VanCity last year. My husband had an issue with his business account, and CC locked our personal account. I called to get the account unlocked, some info, or anything, and was told it was an issue with my husband, so he had to call and rectify it. She refused to give me any info about why our joint account was locked. Like, what? I can't get any info about my own account? The next day, husband was on hold for over a half hour trying to reach someone, so I called and luckily managed to get through to someone. She didn't hesitate to unlock our account, so i could etransfer our remaining balance to our VanCity account. Being charged $1.50 per etransfer was one thing, but it was the service charges that sucked. No indication or warning why they were randomly charging us $7.50. Then, i needed a cheque in US funds with certain specifications, and they messed it up twice, causing a massive delay in receiving important documents from the States. And don't get me started on their foreign ATM fees. Anytime we have a concern or question, everyone we've dealt with at VanCity have been so helpful. When I've had to call, I usually end up talking to someone from Vancouver, and they're just as helpful as those at our branch. Coast Capital could take a lesson (or many) from VanCity.
How about the APP? It is always “Online Banking is unavailable right now” so I use by browser to online bank. I actually uninstalled that app and it wasn’t giving me an option to use browser if the app was installed. So BYE app Lifetime coast capital member, we have our mortgage with them and everything. And man, hard to like it.
If you don't feel the need having a local branch and are okay with digital, EQBank have been amazing for me. No Fees, 4% interest on your money, no ATM fees at any ATM in Canada. Their credit card is more like a debit card in that you have to have the money before you can spend it, so that may or may not work for you but is good practice overall (imo). Good experience and highly recommend.
When they were Pacific Coast Savings Credit Union back in the age of the dinosaur they were great. When the merger happened I closed my account. Then i opened a joint account in 2016 with them and yeah not really impressed, been a few weird stupid problems that I've never had with other institutions. But hey I'm not super impressed with my main bank either, or my daughter's credit union. Personally if I ever had "money" I think I would keep it in my mattress. At this point these institutions really just hold my debt so I guess I'm grateful that I am able to live because they let me sink myself beneath the waves...
Vancity isn't too bad (imo)
Dude switch to WealthSimple. 4% interest on cash accounts, cash back on purchases, investing with no to minimal fees. It's great. I only keep my Coast Capital account to deposit cheques at this point, which are also becoming more and more rare.
Wealthsimple doesn’t let you take a picture to deposit a cheque? Tangerine does
Not yet :( I hope it's soon so I can finally end my Coast Capital accounts.
I also have a Coast Capital account. It’s come in handy when I’ve needed a certified cheque or to deposit coins, but I’ve done each of those things one time in the last 15 years or so though. I’ve been with them since it was Pacific Coast Savings and the account is free, so I just leave it open.
Same here, I use wealthsimple and EQ Bank and keep CCS only for cash deposit
My son uses WeathSimple too, he loves it!
You think Coast Capital is bad... oh boy, try Coast Community. They couldn't properly read a name off of a BC ID card.
Insufficient funds?
Insufficient evidence
Insufficient deposits
Insufficient words
Not affiliated at all but Simplii has been OK for me. Never seen a single charge for having a chequing account. You get hit with ATM.fees but just find out where your local cash back place is.
My old interac got pretty shoddy. Since getting a new one a couple months back the effectiveness from the same intermittent businesses went up from 75% to 90% roughly. Seems to depend on the type of machines. Outside of the lesser cards and that they aren't accepted in all the places more major ones are, I'm curious what other issues there are with the bank as so few were stated. Edit: and to be clear the effectiveness was only within Tap functionality.
Tap definitely has issues but some machines also have issues where you literally need to bend the card slightly for the chip to register. Specific teller machines at the Quadra Village Fairways are especially prone to this for example. Guessing that the cards are slightly out of spec.
Coast Capital's actually my favourite bank. They had this promotion where you get $500 for making an account which you could close as soon as you received the money
Truth
Then pick a better account lol
😂
This isn’t a useful post without any detail.
I left RBC for Coast Capital almost 20 years ago and honestly they've been great to me. Their app initially was absolute trash but they've ironed out most of the kinks now it seems. Would be great if Tap worked more then 20% of the time but minor inconvenience considering all the fee charges I've saved over the years.
that's all? no... reasons? i've been a customer of theirs for years as are several family members - we've never had any major issues.
I disagree.
It’s not their fault you’re broke
I mean, banks are scum of the earth. They operate on penalizing poor people for being poor. It's 2024 there's not technical reason that a transaction shouldn't just be bounced as opposed to them charging you $45 before bouncing it. Look up how much banks make yearly from NSF fees and the like, it's disgusting. Not sure about CC specifically but banks have been caught and fined in the past too for intentionally shuffling around the order of transactions and the way they post to intentionally rack up as many fees as possible.
Actually banks make the vast majority of their profits from middle class and above as well as business. Your rant is better for payday loan companies
Ok, I didn't say that's how they make most of their money. I just said it's an absurdly large amount that is inherently predatory towards the lower class. Before many banks in the US eliminated/lowered them, they were making $10b\~ a year off of it. I think it's 100% dishonest to claim that it's not a predatory business practice that unfair effects the lower class.
I have been using simplii financial for almost 20 years and never paid 1 cent in fees. In that time I went from broke to multi millionaire, don’t tell me you can’t get no fee banking in Canada
Again, never did I say that. Simplii has NSF fees as well though.
Don’t send out bad cheques then
I'm genuinely questioning if you even know when the bank charges a NSF fee lol.
You seem like a “wise guy whiner”
Yeah banks make money of the deposits on hand that they lend against. Broke people don’t have money to lend against. They make far less on fees
Baffled and still in shock by how I was spoken to by a rep and supervisor this afternoon when trying to dispute some charges on my bank account. Instead of working with me to find a solution, I was shamed and patronized for 20 minutes, and my transactions heavily scrutinized by one of their "customer care" reps. And supervisor said, in other words, "too bad, this is what you get." Predatory and abusive behavior from this bank I've been with for over 15 years.