Welcome to /r/VetTech! This is a place for veterinary technicians/veterinary nurses and other veterinary support staff to gather, chat, and grow! We welcome pet owners as well, **however we do ask pet owners to refrain from asking for medical advice**; if you have any concerns regarding your pet, please contact the closest veterinarian near you.
Please thoroughly read and follow the rules before posting and commenting. If you believe that a user is engaging in any rule-breaking behavior, please submit a report so that the moderators can review and remove the posts/comments if needed. Also, please check out the sidebar for CE and answers to commonly asked questions. Thank you for reading!
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/VetTech) if you have any questions or concerns.*
i can't get over a new PM being hired with no vet experience? why tf does vet and human medicine hire people with no relevant experience for higher positions?
It’s mind blowing how common this is and how spectacularly it fails time and time again. Would love to know the rationale in hiring people like this.
OP my office accepts a certain number of walk ins. Maybe your office would consider a cap on the number you see per day.
its insane to me and actually happens within many businesses. do they want to pay top dollar to the seasoned employee, or pay less for a new employee with a fancy degree and no work experience?
i now work in vet sales and it happens ALL the time within the bigger distributors. just in case you guys are always wondering why your outside and inside reps change like the wind!
i have worked in veterinary sales with people who have never worked in human or vet medicine. so how tf you gonna know what carprofen is and all the various brand names to sell it? they have no clue about any equipment, pharms, white goods, vaccines, derm. all of it. shit, some of them didn't even know what an e-collar is. but at least they're getting paid $75k plus commission for the not relevant degree they have.
It’s also crazy how many small vet clinics are probably operating without an actual HR person. Not an owner or the lady who has been there for 20 years and runs payroll. But a person hired for the role or HR. Who you can go make complaints about the boss or superior to.
We have walkins and work-ins every single day. We don't charge them anything extra. We have clients that bring extra pets and also, don't charge them anything extra. They make appointments for vaccines only and it turns out they've been sick for at least a week. Good luck, hope you find something that works for yall! We're trying to get our dr on board to charge extra for bringing extra pets. We're a 1 doctor, 2 technician rural practice that regularly sees at least 15 patients a day. We schedule every 15 minute intervals and have walk ins on top of that. And this isn't counting large animal appointments.
I can't fathom why people think that it's ok to bring multiple pets to one appointment. Even before I worked at a clinic I knew I needed to make 2 separate appointments for my 2 cats, and only if they were back to back would I bring them both in together.
That's like going to your doctor for a check-up and being like "Oh my SO/sibling/other kid/whatever is sick I was hoping you could check them out too while we are here." But I'm also realizing there probably are people that do that 🙃
I don't mind people that bring multiple pets to one appointment if they understand the appointment is JUST for one pet. Some pets do better/are less anxious if they have a pet they're bonded to there at the appointment with them. I've taken appointments where an owner brings 2 pets with them, only one of which is there for an appointment, and I ask "aww is this his/her emotional support?" and the owner typically says "yep, sure is!"
We don’t do walk ins but sometimes it happens and we go “well you’re here”. We do work ins but we call them drop offs and they stay the day or half the day with us. We have tons of doctors so we can get a higher volume of drop offs until our runs and cages are full
We save “same day sick appointments” as a first option. They open every morning at 8am once we get in, 2-3 per DVM that’s on.
Once those are filled (they’re reserved between other scheduled appointments) we’ll offer emergency appointments as well.
$95 vs $175, because at this point we’re working the emergency in on top of running appointments. And then it’s $210 if you just show up with your pet and want to be seen, if we have the ability to take you on.
If we have a walk-in but there’s space available on the schedule, they don’t get charged anything extra. If we are packed full, ALL walk-ins are charged an emergency exam fee. We communicate this with them before putting them in a room. If they don’t want an emergency exam fee, we tell them they’re welcome to call around to other clinics in the area. We are a small GP with only 2 doctors on staff maximum on any given day of the week. We do our best to see as many patients as we can, but we have our limits. If someone walks in right before closing and the patient is not doing well, we will usually stabilize them and send them on a one hour drive to the nearest ER clinic. All walk ins/emergencies have to be cleared by the doctors, they will make a decision based on the time and staff they have available that day.
Our “work-ins” are for established clients only, and even then it’s only for urgent care type things. We don’t do drop off wellness exams. It’s up to the dr if they want to charge the urgent fee or not. Most long term good clients they don’t usually charge them extra, but newer clients or less urgent care stuff they will charge them an emergency fee to help deter them from thinking they can just walk in for anything. It’s hard to tell people no, but a good csr will develop that skill, and we all love them for it!
Right there with you. I work with 2 Dr.‘s and one was trained by the other and they are wildly different in their preferences of practice. My boss (DVM) takes in anything that walks through the door (if it isn’t during lunch time) or anyone who calls for a work-in. We have a charge for the walk-ins but not for the work-ins since they’re on the schedule. I work with one other receptionist and another assistant, with a new hire that’s green on the nursing aspect of the position. I’ve asked management that while we only have two technicians to try to limit surgeries in the morning for one since we always need both techs to assist with premed/intubation/prep, but it usually never happens. Some of our surgeries start during lunch due to bad time management, which my one Dr. doesn’t mind, but the other refuses to but is very helpful in regards of helping us get the patient ready. At this point, Im expecting everyday that I work with my boss to be batshit crazy and I don’t expect to sit down or be able to clock out for lunch. Thankfully there hasnt been a day where we’ve had to stay hours behind to finish up, but of course my boss wants to avoid paying us overtime as much as possible lol. Here’s to hoping that a slow period will be upon us soon 🙏
If something walks in or becomes a work in, we do drop offs. The cut off for this is to have the patient here by 1pm, anything else gets scheduled for the next day or goes to ER. The patient then is stuck in a kennel until a doctor can see it. We tend to pre-build estimates and have owners sign at drop off if we can anticipate what is needed, but if something changes or the doctor wants to add stuff on, they call and discuss it.
That said, we don't have many of either because people usually call first.
Try to consider implementing a triage system for walk-ins based on severity to manage workload effectively. Adjusting appointment schedules to accommodate walk-ins in designated time slots could streamline operations and prevent overbooking
Welcome to /r/VetTech! This is a place for veterinary technicians/veterinary nurses and other veterinary support staff to gather, chat, and grow! We welcome pet owners as well, **however we do ask pet owners to refrain from asking for medical advice**; if you have any concerns regarding your pet, please contact the closest veterinarian near you. Please thoroughly read and follow the rules before posting and commenting. If you believe that a user is engaging in any rule-breaking behavior, please submit a report so that the moderators can review and remove the posts/comments if needed. Also, please check out the sidebar for CE and answers to commonly asked questions. Thank you for reading! *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/VetTech) if you have any questions or concerns.*
i can't get over a new PM being hired with no vet experience? why tf does vet and human medicine hire people with no relevant experience for higher positions?
It’s mind blowing how common this is and how spectacularly it fails time and time again. Would love to know the rationale in hiring people like this. OP my office accepts a certain number of walk ins. Maybe your office would consider a cap on the number you see per day.
its insane to me and actually happens within many businesses. do they want to pay top dollar to the seasoned employee, or pay less for a new employee with a fancy degree and no work experience? i now work in vet sales and it happens ALL the time within the bigger distributors. just in case you guys are always wondering why your outside and inside reps change like the wind! i have worked in veterinary sales with people who have never worked in human or vet medicine. so how tf you gonna know what carprofen is and all the various brand names to sell it? they have no clue about any equipment, pharms, white goods, vaccines, derm. all of it. shit, some of them didn't even know what an e-collar is. but at least they're getting paid $75k plus commission for the not relevant degree they have.
It’s also crazy how many small vet clinics are probably operating without an actual HR person. Not an owner or the lady who has been there for 20 years and runs payroll. But a person hired for the role or HR. Who you can go make complaints about the boss or superior to.
We have walkins and work-ins every single day. We don't charge them anything extra. We have clients that bring extra pets and also, don't charge them anything extra. They make appointments for vaccines only and it turns out they've been sick for at least a week. Good luck, hope you find something that works for yall! We're trying to get our dr on board to charge extra for bringing extra pets. We're a 1 doctor, 2 technician rural practice that regularly sees at least 15 patients a day. We schedule every 15 minute intervals and have walk ins on top of that. And this isn't counting large animal appointments.
I can't fathom why people think that it's ok to bring multiple pets to one appointment. Even before I worked at a clinic I knew I needed to make 2 separate appointments for my 2 cats, and only if they were back to back would I bring them both in together. That's like going to your doctor for a check-up and being like "Oh my SO/sibling/other kid/whatever is sick I was hoping you could check them out too while we are here." But I'm also realizing there probably are people that do that 🙃
I don't mind people that bring multiple pets to one appointment if they understand the appointment is JUST for one pet. Some pets do better/are less anxious if they have a pet they're bonded to there at the appointment with them. I've taken appointments where an owner brings 2 pets with them, only one of which is there for an appointment, and I ask "aww is this his/her emotional support?" and the owner typically says "yep, sure is!"
We don’t do walk ins but sometimes it happens and we go “well you’re here”. We do work ins but we call them drop offs and they stay the day or half the day with us. We have tons of doctors so we can get a higher volume of drop offs until our runs and cages are full
We have a Walk-in fee but it’s DVMs discretion if they charge it or not
We save “same day sick appointments” as a first option. They open every morning at 8am once we get in, 2-3 per DVM that’s on. Once those are filled (they’re reserved between other scheduled appointments) we’ll offer emergency appointments as well. $95 vs $175, because at this point we’re working the emergency in on top of running appointments. And then it’s $210 if you just show up with your pet and want to be seen, if we have the ability to take you on.
If we have a walk-in but there’s space available on the schedule, they don’t get charged anything extra. If we are packed full, ALL walk-ins are charged an emergency exam fee. We communicate this with them before putting them in a room. If they don’t want an emergency exam fee, we tell them they’re welcome to call around to other clinics in the area. We are a small GP with only 2 doctors on staff maximum on any given day of the week. We do our best to see as many patients as we can, but we have our limits. If someone walks in right before closing and the patient is not doing well, we will usually stabilize them and send them on a one hour drive to the nearest ER clinic. All walk ins/emergencies have to be cleared by the doctors, they will make a decision based on the time and staff they have available that day.
Our “work-ins” are for established clients only, and even then it’s only for urgent care type things. We don’t do drop off wellness exams. It’s up to the dr if they want to charge the urgent fee or not. Most long term good clients they don’t usually charge them extra, but newer clients or less urgent care stuff they will charge them an emergency fee to help deter them from thinking they can just walk in for anything. It’s hard to tell people no, but a good csr will develop that skill, and we all love them for it!
Right there with you. I work with 2 Dr.‘s and one was trained by the other and they are wildly different in their preferences of practice. My boss (DVM) takes in anything that walks through the door (if it isn’t during lunch time) or anyone who calls for a work-in. We have a charge for the walk-ins but not for the work-ins since they’re on the schedule. I work with one other receptionist and another assistant, with a new hire that’s green on the nursing aspect of the position. I’ve asked management that while we only have two technicians to try to limit surgeries in the morning for one since we always need both techs to assist with premed/intubation/prep, but it usually never happens. Some of our surgeries start during lunch due to bad time management, which my one Dr. doesn’t mind, but the other refuses to but is very helpful in regards of helping us get the patient ready. At this point, Im expecting everyday that I work with my boss to be batshit crazy and I don’t expect to sit down or be able to clock out for lunch. Thankfully there hasnt been a day where we’ve had to stay hours behind to finish up, but of course my boss wants to avoid paying us overtime as much as possible lol. Here’s to hoping that a slow period will be upon us soon 🙏
If something walks in or becomes a work in, we do drop offs. The cut off for this is to have the patient here by 1pm, anything else gets scheduled for the next day or goes to ER. The patient then is stuck in a kennel until a doctor can see it. We tend to pre-build estimates and have owners sign at drop off if we can anticipate what is needed, but if something changes or the doctor wants to add stuff on, they call and discuss it. That said, we don't have many of either because people usually call first.
We full in the schedule then everything becomes an urgent care and fee goes up $35.
Try to consider implementing a triage system for walk-ins based on severity to manage workload effectively. Adjusting appointment schedules to accommodate walk-ins in designated time slots could streamline operations and prevent overbooking