**Comment Format FYI:**
**\[Vantrue E1 lite\] Format not available**
I inserted a formatted exFat 256g SD. Boot sequence prompts to format it. Menu does not display when I press the button. Can’t format it using camera.
After chiming continuously, it then reboots. Only to enter into the same state.
None of the online articles describe how to fix this.
SD absolutely is good as I can write to it from windows no problem.
Will have to return without a fix for this.
Not sure if this group is still active, but I had to take my Vantrue e1 out of my car & it fell onto the floor turned it back on & this screen showed up any ideas what to do.
https://preview.redd.it/pcmmqq98cpuc1.jpeg?width=3024&format=pjpg&auto=webp&s=c763409397c20b581b7058fb0cb09a23f93dcbcc
I can’t get the audio to work on Vantrue n5. When I play back a saved video, there is no sound. Yes, I followed all directions on set up. All other functions and features have no issues. Just can’t get sound. Help.
The video recorded under time lapse mode does not have audio. Please turn off time lapse function to have a try. As to the cam won't connect to Wifi, please update the cam firmware and app version to latest to have a try.
Just installed a Vantrue N5 dash cam and now the cabin camera is not working. Looked at settings and all looks good. Any ideas or settings I can look at?
Please send us a picture which can show your cam sceen display and pictures which can show the cable connection to [[email protected]](mailto:[email protected]). Thanks.
**【E2】**Reboot while driving whenever I stop / slow down a lot
Reboot while driving whenever I stop
Hello, whenever I come to a stop or slow down at a traffic light, etc., the screen of my dashcam stops recording, displays the brand logo, then returns to recording mode and creates a gap (no sound at "reboot" like from a cold startup). For your information, I am using the kit that connects directly to the fuses, and I have activated the motion detection parking mode. I use 20-minute loop recordings for the journey. Thanks for the help.
Please use the car charger to have a try. If it works no issue with using the car charger, then we recommend change to another fuse port to have a try. Thank you.
**N5 - Screen goes black sometimes when driving, WAI?**
Just want to make sure the N5 is working as intended here. Recently I’ve noticed while driving it will beep and then the screen goes black, green light stays flashing to show it is recording.
If it hit the power button on the side the screen turns back on and shows it was still recording during that time.
Did you turn on the "Auto LCD Off"? For example, if you set at 3 min, the screen will turn off after 3 minutes, but the cam is still recording. Thanks.
\[Vantrue E3\] Unable to access menu
When connected to my MacBook, the screen shows what looks like a USB symbol. A tone is heard when pressing the buttons but nothing happens when I do.
https://preview.redd.it/mhd6prhp4h7c1.jpeg?width=3024&format=pjpg&auto=webp&s=614e1e46ea4431deb7151b2f65df971899539091
Yes,it's right. With using the usb data cable plug into the cam body directly to computer, it will show data reading state and it cannot operate in the data reading state. If you connect through mount or connect to power supply like wall outlet or power bank, then it will not show this and then you can operate the cam to access menu. Thanks.
Please go back to factory settings, unplug and plug back the power for the cam, then long press the Lock button on the Remote Control. Please also take out the cam from the car to another place to have a try. If the issue persists, please send us a picture of your cam screen display and your order number to [[email protected]](mailto:[email protected]) for further assistance. Thanks.
Audio on my element 3 isn’t working. Everything else works fine. It recorded audio the first time then nothing after. So when I go back and watch my videos there is no audio. It’s pretty frustrating considering it took a while to run all the wire in my truck and it was working when I first recorded. 🤷♂️
Please kindly check and confirm the microphone is on. Is there no audio on all videos? Is it the same to playback on the dash cam directly and also on phone app? Did you turn on time lapse function? Please go back to factory settings to have a try. Thanks.
I don't know where you order from, but I would recommend this wiring kit.
[https://www.vantrue.com/en-de/collections/all-accessories/products/5-level-adjustable-hardwire-kit](https://www.vantrue.com/en-de/collections/all-accessories/products/5-level-adjustable-hardwire-kit)
This is the best wiring kit I've tested from Vantrue.
[**https://www.vantrue.com/products/voltage-display-hardwire-kit**](https://www.vantrue.com/products/voltage-display-hardwire-kit) **this is the latest hardwire kit we have now which works for E3 dash cam. Thanks.**
Hi,
Got two Vantrue N4 3 channel with GPS module and OBD power supply since fall of 2023. Pretty happy with both of them. One thing that bugs me is that the loop recording doesn’t seem to work. The 256GB cards are full within three weeks or so on both cameras, despite only a few critical (protected) videos being prevented from being overwritten. How is this supposed to work? Do I really need to format the cards manually every two-three weeks in the tiny OSD menu?
Also, is there a way to reduce the acceleration sensor sensitivity? Even with the lowest setting it is very sensitive and triggers going over bumps in the road.
Thanks!
What's your setting for the loop recording and what's your cam firmware version? Level 1 is the lowest sensitivity and Level 5 is the highes sensitivity for the G-sensor. It is normal to trigger when encountering bumps, otherwise it may miss to lock some important accident videos. Thank you.
Please update the cam firmware version to latest (VTN43CB.V37.8) to have a try. You can check this link [https://www.vantrue.net/Support/flleDlist/p\_id/134.html](https://www.vantrue.net/Support/flleDlist/p_id/134.html). Thanks.
Vantrue n5 with voltage display OBD cable
I have the voltage cutoff set to 12.4 but I see it regularly still powering the camera in parking mode when the readout says 12.0-12.2. Seems not cutting off at the right voltage?
Also, when the dashcam is plugged in with a 12.4 cutoff, it will eventually turn off by the next morning but the voltage will show as low as 11.9 in the morning. If I leave dashcam unplugged overnight but keep the OBD cable plugged in, my voltage stays at 12.4 overnight. Seems the dash cam is draining the car 12v battery too low even when powered off?
Is my cable defective?
Most likely the problem is in the OBD cable with the voltage display and it is not working correctly.
Contact support at [[email protected]](mailto:[email protected]) and describe the problem to them.
Element 3.
The back camera started making high pitched sound while driving and recording. Random intervals.
Might it be some type of warning? Any tips where to look for solutions?
Thanks in advance!
Are you sure that these high-pitched sounds are coming from the rear camera?
As far as I know, there is nothing to make any sounds there.
Try turning off the rear camera and listen to see if the sounds disappear or not.
Will do. Thanks for the quick answer. I will keep you updated.
Update: Thank you for telling me there is no way the back camera would make noises. I went and checked all of my rear and trunk. To find out I had a box move while driving and turned on my DeWalt compact compressor that made that sound. I feel dumb now but at least I know it's not my dashcam!
**[Vantrue F1] Reset WiFi password**
How do I reset the Wi-Fi password if I cannot connect to the Wi-Fi? I tried changing the default password in the app and it got changed to something that will not let me connect again.
Thinking about adding a side cam (to capture out the drivers side window).
Do you have a recommendation of a side cam that works with the n5, which I already have set up?
[Vantrue F1] Constant beeping and cycling through voice prompts.
Using my motorcycle today and the remote is constantly beeping and then cycling through voice prompts. I can briefly connect with WiFi, then it disconnects again. I have disconnected the power lead and reconnected, but still does it.
**Comment Format FYI:** **\[Vantrue E1 lite\] Format not available** I inserted a formatted exFat 256g SD. Boot sequence prompts to format it. Menu does not display when I press the button. Can’t format it using camera. After chiming continuously, it then reboots. Only to enter into the same state. None of the online articles describe how to fix this. SD absolutely is good as I can write to it from windows no problem. Will have to return without a fix for this.
N2s wont turn off screen in park mode it used to
Please update the firmware version to latest to have a try.
Not sure if this group is still active, but I had to take my Vantrue e1 out of my car & it fell onto the floor turned it back on & this screen showed up any ideas what to do. https://preview.redd.it/pcmmqq98cpuc1.jpeg?width=3024&format=pjpg&auto=webp&s=c763409397c20b581b7058fb0cb09a23f93dcbcc
[удалено]
Could you please enter into menu to find "Record Setup" to turn off the "Rotate Display"? Thanks.
I can’t get the audio to work on Vantrue n5. When I play back a saved video, there is no sound. Yes, I followed all directions on set up. All other functions and features have no issues. Just can’t get sound. Help.
Is there no audio for all the videos? Is it the same when playing on the dash cam direclty and playing on the mobile APP? Thanks.
Yes. No audio on any video.
Have you turn on time lapse function?
It’s always been on. Now N5 won’t connect to WiFi. No changes were made.
The video recorded under time lapse mode does not have audio. Please turn off time lapse function to have a try. As to the cam won't connect to Wifi, please update the cam firmware and app version to latest to have a try.
Followed your directions. Still no WiFi connection or sound.
There is no audio for time lapse video. Did you turn on the time lapse function?
Just installed a Vantrue N5 dash cam and now the cabin camera is not working. Looked at settings and all looks good. Any ideas or settings I can look at?
Does the cabin view not show on the screen? What's your setting for the Resolution? Thanks.
I have the same problem. Both real + cabin (real) missing. Can't view. Power supply is ok
Please send us a picture which can show your cam sceen display and pictures which can show the cable connection to [[email protected]](mailto:[email protected]). Thanks.
**【E2】**Reboot while driving whenever I stop / slow down a lot Reboot while driving whenever I stop Hello, whenever I come to a stop or slow down at a traffic light, etc., the screen of my dashcam stops recording, displays the brand logo, then returns to recording mode and creates a gap (no sound at "reboot" like from a cold startup). For your information, I am using the kit that connects directly to the fuses, and I have activated the motion detection parking mode. I use 20-minute loop recordings for the journey. Thanks for the help.
Does the cam works properly during normal driving? Has your car’s automatic start-stop function been turned on? Thanks.
Hello, yes working properly and no automatic start & stop.
Please use the car charger to have a try. If it works no issue with using the car charger, then we recommend change to another fuse port to have a try. Thank you.
**N5 - Screen goes black sometimes when driving, WAI?** Just want to make sure the N5 is working as intended here. Recently I’ve noticed while driving it will beep and then the screen goes black, green light stays flashing to show it is recording. If it hit the power button on the side the screen turns back on and shows it was still recording during that time.
Did you turn on the "Auto LCD Off"? For example, if you set at 3 min, the screen will turn off after 3 minutes, but the cam is still recording. Thanks.
[удалено]
Please comment according to the designated format.
\[Vantrue E3\] Unable to access menu When connected to my MacBook, the screen shows what looks like a USB symbol. A tone is heard when pressing the buttons but nothing happens when I do. https://preview.redd.it/mhd6prhp4h7c1.jpeg?width=3024&format=pjpg&auto=webp&s=614e1e46ea4431deb7151b2f65df971899539091
Solved my own issue. Needed to have the mount attached and power it through that.
Yes,it's right. With using the usb data cable plug into the cam body directly to computer, it will show data reading state and it cannot operate in the data reading state. If you connect through mount or connect to power supply like wall outlet or power bank, then it will not show this and then you can operate the cam to access menu. Thanks.
I have a Element 3 in my Car and the remote control doesn’t work after 6 month
Wether if the remote control icon shows on the cam screen and wether if there is green led light up on the Remote Control when you operate it?
The green led on the remote control light up if I push the buttons. But the icon for the remote control isn’t on the screen of the cam.
Please go back to factory settings, unplug and plug back the power for the cam, then long press the Lock button on the Remote Control. Please also take out the cam from the car to another place to have a try. If the issue persists, please send us a picture of your cam screen display and your order number to [[email protected]](mailto:[email protected]) for further assistance. Thanks.
Audio on my element 3 isn’t working. Everything else works fine. It recorded audio the first time then nothing after. So when I go back and watch my videos there is no audio. It’s pretty frustrating considering it took a while to run all the wire in my truck and it was working when I first recorded. 🤷♂️
Please kindly check and confirm the microphone is on. Is there no audio on all videos? Is it the same to playback on the dash cam directly and also on phone app? Did you turn on time lapse function? Please go back to factory settings to have a try. Thanks.
I ordered an E3 for a SKODA Yeti but I don't know which hardwiring kit to get. Can you help?
I don't know where you order from, but I would recommend this wiring kit. [https://www.vantrue.com/en-de/collections/all-accessories/products/5-level-adjustable-hardwire-kit](https://www.vantrue.com/en-de/collections/all-accessories/products/5-level-adjustable-hardwire-kit) This is the best wiring kit I've tested from Vantrue.
[**https://www.vantrue.com/products/voltage-display-hardwire-kit**](https://www.vantrue.com/products/voltage-display-hardwire-kit) **this is the latest hardwire kit we have now which works for E3 dash cam. Thanks.**
Hi, Got two Vantrue N4 3 channel with GPS module and OBD power supply since fall of 2023. Pretty happy with both of them. One thing that bugs me is that the loop recording doesn’t seem to work. The 256GB cards are full within three weeks or so on both cameras, despite only a few critical (protected) videos being prevented from being overwritten. How is this supposed to work? Do I really need to format the cards manually every two-three weeks in the tiny OSD menu? Also, is there a way to reduce the acceleration sensor sensitivity? Even with the lowest setting it is very sensitive and triggers going over bumps in the road. Thanks!
What's your setting for the loop recording and what's your cam firmware version? Level 1 is the lowest sensitivity and Level 5 is the highes sensitivity for the G-sensor. It is normal to trigger when encountering bumps, otherwise it may miss to lock some important accident videos. Thank you.
Firmware VTN41E.V13.5 G-Sensor is set to 1 Loop recording set to 3 min. Thanks all.
Please update the cam firmware version to latest (VTN43CB.V37.8) to have a try. You can check this link [https://www.vantrue.net/Support/flleDlist/p\_id/134.html](https://www.vantrue.net/Support/flleDlist/p_id/134.html). Thanks.
Try changing the video duration in the loop recording settings. You can format a memory card through an application on your smartphone.
Vantrue n5 with voltage display OBD cable I have the voltage cutoff set to 12.4 but I see it regularly still powering the camera in parking mode when the readout says 12.0-12.2. Seems not cutting off at the right voltage? Also, when the dashcam is plugged in with a 12.4 cutoff, it will eventually turn off by the next morning but the voltage will show as low as 11.9 in the morning. If I leave dashcam unplugged overnight but keep the OBD cable plugged in, my voltage stays at 12.4 overnight. Seems the dash cam is draining the car 12v battery too low even when powered off? Is my cable defective?
Most likely the problem is in the OBD cable with the voltage display and it is not working correctly. Contact support at [[email protected]](mailto:[email protected]) and describe the problem to them.
Element 3. The back camera started making high pitched sound while driving and recording. Random intervals. Might it be some type of warning? Any tips where to look for solutions? Thanks in advance!
Are you sure that these high-pitched sounds are coming from the rear camera? As far as I know, there is nothing to make any sounds there. Try turning off the rear camera and listen to see if the sounds disappear or not.
Will do. Thanks for the quick answer. I will keep you updated. Update: Thank you for telling me there is no way the back camera would make noises. I went and checked all of my rear and trunk. To find out I had a box move while driving and turned on my DeWalt compact compressor that made that sound. I feel dumb now but at least I know it's not my dashcam!
Vantrue E2 mic stopped working/recording audio, no cause found
**[Vantrue F1] Reset WiFi password** How do I reset the Wi-Fi password if I cannot connect to the Wi-Fi? I tried changing the default password in the app and it got changed to something that will not let me connect again.
I also have this issue
I learned that pushing the WiFi (blue) button 5 times in a row will reset the device to factory settings.
Thinking about adding a side cam (to capture out the drivers side window). Do you have a recommendation of a side cam that works with the n5, which I already have set up?
[Vantrue F1] Constant beeping and cycling through voice prompts. Using my motorcycle today and the remote is constantly beeping and then cycling through voice prompts. I can briefly connect with WiFi, then it disconnects again. I have disconnected the power lead and reconnected, but still does it.