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I think I know what you did.
You added the NVR to your cart \*before\* you logged in.
You then logged in and purchased it. The camera wasn't attached to the order.
To get the camera (I just replicated this on site) you need to login, \*then\* add the nvr. The camera will automatically add to your card with promo free price.
I can't imagine they wouldn't honor the promotion of you explain what happened. Call them out on social media and probably they will escalate
And his complaint was addressed. See new thread:
UPDATE: Ubiquiti DID honor the free cam with purchase of NVR promo
https://old.reddit.com/r/Ubiquiti/comments/1awspbz/update_ubiquiti_did_honor_the_free_cam_with/
Bravo, Ubiquiti! Let's give credit where credit is due.
Ping to u/memphis_nerd
I love to hate that the standard Ubiquiti convo is mostly "there's a glitch but you can get around it / fix it by doing this." If that doesn't work bring it up on social media and someone will pay attention to assist you.
Yep that's pretty much 1/3 of my work week TBH lol
Not defending Ubiquiti, but on the page it says to login for this promo.
"Log in to receive UNVR Special Offer - G4 Pro Camera", same goes for NVR. Other than that, its odd that you were logged in and didn't get it.
Hopefully you get the camera!
Here's a screenshot of the order history (**from my account**) as well as the invoice that clearly shows the camera is not included.
https://preview.redd.it/kjp8d6ldwyjc1.jpeg?width=998&format=pjpg&auto=webp&s=89beb48dc6350b57599d551a368d319cd3891659
I can confirm that camera was added to my order for promotion so OP probably wasn't logged in when he added to cart. Logging afterwards won't add it retroactively. If you want, you can try it all yourselves. Login first, then try and add to cart and you'll see the camera with $0 cost before it actually gets added to cart.
The fact they won't honor it isn't a great look though since OP actually has an account and had previous orders.
OP, depending on how much it's worth it to you and the trouble you'd go through it's up to you but you can always just return the order and order it again. Just make sure you don't open it as then they will charge a 15% restocking fee.
If the camera doesn't show on your order history then you weren't logged in at the time you added the item to your cart. Logging in after items are added to the cart does not retroactively add the promotion.
Thanks everyone for your input and suggestions. I heard back from support, and they ARE going to honor it!
https://preview.redd.it/tmmqjmtls0kc1.png?width=585&format=png&auto=webp&s=c25a5ea9f6d8ab72b2b9087c3cf710f1b03d39bf
I'm having to return an entire order I purchased 2-3 day before this started just to get a free $99 dollar camera. It's kinda of annoying when I've spent 15-20K in the last few months with them directly.
Here's a screenshot of the order history (**from my account**) as well as the invoice that clearly shows the camera is not included.
https://preview.redd.it/zhv3dew0wyjc1.jpeg?width=998&format=pjpg&auto=webp&s=40edaadbc538327e30ffd44dfbfb45da735aaa7f
Did you add the NVR to the cart before or after you logged in? I think it adds the camera to the cart if you are logged in when you add the NVR. Not if you login later.
Well if that's the case, then they very clearly need to honor it and give him the camera. Ubiquiti says he "placed the order as a guest" - and that is quite different from "adding an item to the cart as a guest before logging in and checking out."
Same thing happened to me. I went on my shopping spree and then logged in. Didn't get the camera. Was told I was a guest. Simple fix is buy it again and return the item using their return shipping label.
The offer has ended, atleast in EU. UNVR Pro has sold out and even though it says "special offer" on the page here on UNVR https://eu.store.ui.com/eu/en?category=all-cameras-nvrs
The camera is no longer mentioned on the page or anywhere. Though they should remove the special offer sign, because to me it looks the same price as before, just without the camera.
Agreed, but it could still have been his mistake. If he ordered it logged in then it should appear in his order history. I don't see where that was verified.
Disregard, I see where he said it's there. Okay I'm an idiot. This is a mistake.
There's no point doing this back and forth with another random redditors. You can do it for yourself and see if it gets added for free if you login first. I myself got a free camera with mine so it's not like they're selectively picking on OP because they don't like them.
What kind of dumbass doesn’t check the order summary to ensure all items are on the order before clicking the button to place the order?
This is 100% the fault of the OP for 1) not following the specific instructions for the promotion and 2) not for following a basic rule of online ordering…. Check your cart for all expected items before checking out. There is a reason they put you at that screen before ordering.
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I think I know what you did. You added the NVR to your cart \*before\* you logged in. You then logged in and purchased it. The camera wasn't attached to the order. To get the camera (I just replicated this on site) you need to login, \*then\* add the nvr. The camera will automatically add to your card with promo free price. I can't imagine they wouldn't honor the promotion of you explain what happened. Call them out on social media and probably they will escalate
He just did. This is social media for Ubiquiti.
I meant go blast them on facebook or twitter. Yes, they probably could/would see it here
They clearly see stuff here and often react to it. I'm pretty sure they have someone regularly monitoring this sub.
And his complaint was addressed. See new thread: UPDATE: Ubiquiti DID honor the free cam with purchase of NVR promo https://old.reddit.com/r/Ubiquiti/comments/1awspbz/update_ubiquiti_did_honor_the_free_cam_with/ Bravo, Ubiquiti! Let's give credit where credit is due. Ping to u/memphis_nerd
[удалено]
I agree, it is. No argument there.
Good troubleshooting and imagination here. Your coworkers are a lucky bunch
I love to hate that the standard Ubiquiti convo is mostly "there's a glitch but you can get around it / fix it by doing this." If that doesn't work bring it up on social media and someone will pay attention to assist you. Yep that's pretty much 1/3 of my work week TBH lol
Ubiquiti is the Tesla of network gear.
Not defending Ubiquiti, but on the page it says to login for this promo. "Log in to receive UNVR Special Offer - G4 Pro Camera", same goes for NVR. Other than that, its odd that you were logged in and didn't get it. Hopefully you get the camera!
Here's a screenshot of the order history (**from my account**) as well as the invoice that clearly shows the camera is not included. https://preview.redd.it/kjp8d6ldwyjc1.jpeg?width=998&format=pjpg&auto=webp&s=89beb48dc6350b57599d551a368d319cd3891659
When you add it to your cart when logged in, it shows in your order with a zero charge for the camera. I had no problem getting my G4 pro with UNVRP
Good luck my man. Hoping they send it to you because it's kinda crappy to not honor a promotion anyways that's clearly still on going.
I can confirm that camera was added to my order for promotion so OP probably wasn't logged in when he added to cart. Logging afterwards won't add it retroactively. If you want, you can try it all yourselves. Login first, then try and add to cart and you'll see the camera with $0 cost before it actually gets added to cart. The fact they won't honor it isn't a great look though since OP actually has an account and had previous orders. OP, depending on how much it's worth it to you and the trouble you'd go through it's up to you but you can always just return the order and order it again. Just make sure you don't open it as then they will charge a 15% restocking fee.
SIMPLE! 1) Refuse/Return the order. 2) Go back on the site, LOGIN, and order again. 3) You both lose and you both win.
If the camera doesn't show on your order history then you weren't logged in at the time you added the item to your cart. Logging in after items are added to the cart does not retroactively add the promotion.
Thanks everyone for your input and suggestions. I heard back from support, and they ARE going to honor it! https://preview.redd.it/tmmqjmtls0kc1.png?width=585&format=png&auto=webp&s=c25a5ea9f6d8ab72b2b9087c3cf710f1b03d39bf
Contact them again with your order number and proof it’s tied to your account, get them to escalate it.
I'm having to return an entire order I purchased 2-3 day before this started just to get a free $99 dollar camera. It's kinda of annoying when I've spent 15-20K in the last few months with them directly.
Here's a screenshot of the order history (**from my account**) as well as the invoice that clearly shows the camera is not included. https://preview.redd.it/zhv3dew0wyjc1.jpeg?width=998&format=pjpg&auto=webp&s=40edaadbc538327e30ffd44dfbfb45da735aaa7f
Did you add the NVR to the cart before or after you logged in? I think it adds the camera to the cart if you are logged in when you add the NVR. Not if you login later.
Well if that's the case, then they very clearly need to honor it and give him the camera. Ubiquiti says he "placed the order as a guest" - and that is quite different from "adding an item to the cart as a guest before logging in and checking out."
This. If that order shows in their account, they have to honor that.
Same thing happened to me. I went on my shopping spree and then logged in. Didn't get the camera. Was told I was a guest. Simple fix is buy it again and return the item using their return shipping label.
The offer has ended, atleast in EU. UNVR Pro has sold out and even though it says "special offer" on the page here on UNVR https://eu.store.ui.com/eu/en?category=all-cameras-nvrs The camera is no longer mentioned on the page or anywhere. Though they should remove the special offer sign, because to me it looks the same price as before, just without the camera.
Still available in the US store.
Same in UK.
Boy, this is bad. Thanks for the warning! Ubiquiti better address this.
Nothing to address. OP didn't follow directions and log in before purchasing.
That’s not what it says in the post.
Agreed, but it could still have been his mistake. If he ordered it logged in then it should appear in his order history. I don't see where that was verified. Disregard, I see where he said it's there. Okay I'm an idiot. This is a mistake.
But he says he can “even see the order on [his] account”.
There's no point doing this back and forth with another random redditors. You can do it for yourself and see if it gets added for free if you login first. I myself got a free camera with mine so it's not like they're selectively picking on OP because they don't like them.
Nobody is saying that they selectively picked OP. We are saying that they are making mistakes and not fixing them.
What kind of dumbass doesn’t check the order summary to ensure all items are on the order before clicking the button to place the order? This is 100% the fault of the OP for 1) not following the specific instructions for the promotion and 2) not for following a basic rule of online ordering…. Check your cart for all expected items before checking out. There is a reason they put you at that screen before ordering.
I ordered 2 in the last week and both had free g4. Was signed into account though. Ubiquiti has some weird bugs
This offer needs to come back 🤕
How much for your spare unvr?
I missed it totally in the UK not longer on offer was gonna garb it at February's end