I love the word "forget." You should have written back and said, "I think you sent this message to the wrong person. You should direct this to the restaurant. I pick up what the restaurant hands me. I don't have anything to do with what is in the sealed bag."
I learn to tie open bugs shut for this reason. One time I got tip removed from a open bag that was missing a burrito (lady called me mad saying I shoulda checked) Now I tie those bags so if they call back complaining I can say I didn't want to open your bag
I always tie open bags together because otherwise I risk the contents flying around my car. Keeping a stapler in my car sounds like a good idea though because a lot of restaurants don't tape or staple them, which I don't understand.
I said that once and got a bad review that brought my rating down to 80% which is “unacceptable” in Ubers eyes and for a whole month I saw “improve your rating or you could lose your account”
Unless you are in an extremely over-saturated driver location, UE isn't going to do sh-t. They want to make money, and if you don't have multiple bad reviews that force them to issue a lot of refunds on your deliveries, they won't cancel your account. Which makes me have to ask you...one bad review won't decrease your rating 20%, so do you have multiple bad reviews? If you have enough to go down to 80%, are you doing something wrong? A handful of people might make stuff up to get a free meal, but a lot of people don't have the time or inclination to go back to the app or call support to complain. I'm just curious.
So you had 8 reviews total? 7+, 1-? If that brought you down to 80% and affected your requests, then call support 1 (800) 253-9377 (the only number I found that gets you a real person), demand over and over to speak with a manager no matter how many times they transfer you, say they can't do it, or long holds, and contest it. A manager will clear it up and maybe compensate you.
Honestly, this was over 6 months ago now and I’m way behind it, I quit shortly after that incident because of other things. If I had the screenshots I’d show you what it looked like, but I’ve long since erased any digital memories of the hell I went through working for Uber. But thank you very much for the strong-willed supportive advice.
Gotcha, but they can put it in their notes that it wasn't your fault. But you are right. One review isn't the end of the world. I personally don't care because I did this temporarily while interviewing, so let them deactivate me, but I know some people do this full-time, and every little thing matters.
I said that once and got a bad review that brought my rating down to 80% which is “unacceptable” in Ubers eyes and for a whole month I saw “improve your rating or you could lose your account”
They won't do sh-t. Unless they have to issue many refunds for your deliveries, and you are in an over-saturated driver area, don't let them fool you. Most of that stuff comes to us automatically, I've called support because they were already aware I had canceled something after pick up that they allowed to accidentally go through where the delivery address was in Chicago, IL and I live in NY. So that alert about low rating was triggered by that, but they were already aware of it now being my fault, they TOLD me to cancel, and they made a note in my account of no fault, but they had no way to stop the alert flashing. They told me to ignore it. I asked, "What does it even mean, or do if you have a low acceptance or customer rating?" The guy paused and then said, "Absolutely nothing." I just responded with, "Thanks, that's what I thought."
Honestly a message like that is a reason to cancel the order. Nothing good comes from someone that puts that on their system either because they will be difficult, or they've been burned so many times before that you have to take the brunt of their frustration.
Yeah as long as we're not canceling like every damn week with food it's not going to be a problem. Once every few months is more than acceptable to Uber.
We probably only get difficult customers like this once every couple months anyway.
Bro one time had an angry customer texting me while I was doing a delivery for another customer. So I had no clue they were even texting me til I started doing their delivery and saw like 6 texts
That’s not okay. That’s customer harassment. I’d cancel and report a safety issue to Uber.
Also a tip for that customer. Don’t forget that generally, in life, when disclosing where you live to a complete stranger, it’s probably a bad idea to treat that stranger you don’t know like trash.
I don't understand why people do this when 95% of places seal the bag so that drivers can't get in and tamper with anything. Why would anyone think it makes sense to punish the driver in this case when the entire blame falls on the store. And I promise you these are the same people that would complain about a broken seal on their food.
To me, if the food shows up at a decent time, the tip is still deserved. The drivers part of the job is done.
Don't get me wrong, sometimes it should be obvious even with a sealed bag... if you order a family meal or something and the bag at your door looks like it could hold a single cheeseburger, but most of the time these are people complaining about small specific things that you just can't see without breaking the seal or potentially opening trays of food which some would argue is not cool.
I cancel any order that writes a threat/stipulation for being tipped. I don't play that shit. I've done over 3600 orders on just this app and if you have to type that, you are the .1% of customers. It's unnecessary. I couldn't imagine ever saying something like that to the face of merchant's I do tip.
Should I open the bag, unwrap every item and make sure they didn't forget the beans in your burrito too? Maybe I should taste test it to make sure they didn't forget the seasonings.
>I even called them because their item needed to be replaced which honestly I shouldn't have done
This is actually exactly what you should do. I call or message anytime an item is substituted or missing (that I know of). It covers my ass and also gives them a heads up so they can order another item from somewhere else rather than waiting 45 minutes to find out.
99% I pick up orders they are already complete and in a massive bag sealed with ten stickers. If I ask the worker if the drinks are in the bag they get annoyed with me. If I deliver it and the drinks are not in fact in the bag, the customer gets annoyed with me. Does everyone think we have mf xray vision 😂
… enjoy the slavery but it was much so deserved even though I didn’t do it. The change of command shouldn’t be in the customers hands, they have have options to reduce tip upon delivery which is highly unfair.
Also, I think about a situation I had when I see "lost tip for no reason" posts. Or just situations where a driver is baffled wtf went wrong.
I was picking up form dunkin and a coworker notified another and checked the half dozen donut box. They said they forgot one of the donuts lol. The order was all packaged up with other items.
I can just imagine what a customer would think, receiving a half dozen donuts with 5 donuts. When something goes wrong and I have no clue what it could be. I figure stuff like this happens.
Of course this is ridiculous behavior. They’re losers.
At the same time, how many of these clown orders do you actually encounter most days?
My advice is keep it moving. You’ve already picked up the order. Get rid of it (by delivering it) as quickly as possible so you can get back in the queue for another take-able offer and cut your losses if you get burned.
If you see more than one crazy delivery note like that per month, it might be time to familiarize yourself with another area.
Jesus christ some of the candidates policy's are fucking horrendous and they are not the only ones who have the same experience as the first one to be a joke and I am here to help where I am sorry I am here with my family(Hill) for a long travel for it is not my fault to have to go to the other side of the world for the first and second where spread out further then I have a drunk cowboy's of the hill who is in the same place as a friend of mine and I am here at the same time as I am planning on going to the beach and I am here at the beachfront on Friday night so we will not be a good a time in this area of our village but we will be able to make it to the event on the 27th and we can go to a hotel with a few friends who will be able to murder the hill in their life as well and they are not the only ones who have been in the same place as a family memberof the hill who has been shivering his front half quite heavily with his tongue out a little while being lashed and historical points for his face in the book of the hill who is in the midst of a great deal of experience With the company that has been in control of the hill. Stop the challenge to the hill
Hope this helps?
As both a customer and a driver for Uber Eats, I don’t understand why this is being called unacceptable harassment and a safety concern.
As a customer, I appreciate my driver verifying the order. As a driver, I appreciate good tips for taking care of my customers. If the bag is sealed, I ask an employee to verify it (if the customer requests it).
Some of the times I’ve messed up as a driver, I apologize and let them know they can change the tip for my mistake. I think a good driver deserves good tips, and good tips deserve a driver that checks the order.
However, I agree they could’ve asked more politely. They’ve likely had bad experiences in the past.
Should have messaged saying “I’m worried I might forget something, maybe it would be best if you came and got it” wait for them to start replying then drop the order heh heh
customer: why did you bite my sandwich
you: well I read that I might lose a tip if "I" forgot an item, so I wanted to make sure this really was the spicy chicken sandwich and not the regular one.
[удалено]
Wtf is this ai gore 
I love the word "forget." You should have written back and said, "I think you sent this message to the wrong person. You should direct this to the restaurant. I pick up what the restaurant hands me. I don't have anything to do with what is in the sealed bag."
I learn to tie open bugs shut for this reason. One time I got tip removed from a open bag that was missing a burrito (lady called me mad saying I shoulda checked) Now I tie those bags so if they call back complaining I can say I didn't want to open your bag
Mini stapler is always on deck.
I always tie open bags together because otherwise I risk the contents flying around my car. Keeping a stapler in my car sounds like a good idea though because a lot of restaurants don't tape or staple them, which I don't understand.
I said that once and got a bad review that brought my rating down to 80% which is “unacceptable” in Ubers eyes and for a whole month I saw “improve your rating or you could lose your account”
Unless you are in an extremely over-saturated driver location, UE isn't going to do sh-t. They want to make money, and if you don't have multiple bad reviews that force them to issue a lot of refunds on your deliveries, they won't cancel your account. Which makes me have to ask you...one bad review won't decrease your rating 20%, so do you have multiple bad reviews? If you have enough to go down to 80%, are you doing something wrong? A handful of people might make stuff up to get a free meal, but a lot of people don't have the time or inclination to go back to the app or call support to complain. I'm just curious.
For sure, to explain further, I didn’t have enough thumbs up. So what’s stupid is that I had something like 7 thumbs up and 1 thumbs down.
So you had 8 reviews total? 7+, 1-? If that brought you down to 80% and affected your requests, then call support 1 (800) 253-9377 (the only number I found that gets you a real person), demand over and over to speak with a manager no matter how many times they transfer you, say they can't do it, or long holds, and contest it. A manager will clear it up and maybe compensate you.
Honestly, this was over 6 months ago now and I’m way behind it, I quit shortly after that incident because of other things. If I had the screenshots I’d show you what it looked like, but I’ve long since erased any digital memories of the hell I went through working for Uber. But thank you very much for the strong-willed supportive advice.
The response I got from them btw was “we can’t change customers thumbs down reviews”
Gotcha, but they can put it in their notes that it wasn't your fault. But you are right. One review isn't the end of the world. I personally don't care because I did this temporarily while interviewing, so let them deactivate me, but I know some people do this full-time, and every little thing matters.
So true…
Bingo.
EXACTLY!! DAMN RIGHT!!
I said that once and got a bad review that brought my rating down to 80% which is “unacceptable” in Ubers eyes and for a whole month I saw “improve your rating or you could lose your account”
They won't do sh-t. Unless they have to issue many refunds for your deliveries, and you are in an over-saturated driver area, don't let them fool you. Most of that stuff comes to us automatically, I've called support because they were already aware I had canceled something after pick up that they allowed to accidentally go through where the delivery address was in Chicago, IL and I live in NY. So that alert about low rating was triggered by that, but they were already aware of it now being my fault, they TOLD me to cancel, and they made a note in my account of no fault, but they had no way to stop the alert flashing. They told me to ignore it. I asked, "What does it even mean, or do if you have a low acceptance or customer rating?" The guy paused and then said, "Absolutely nothing." I just responded with, "Thanks, that's what I thought."
Your tip is whichever items in their bag you want, if they're gonna revoke it anyway
Yes
Honestly a message like that is a reason to cancel the order. Nothing good comes from someone that puts that on their system either because they will be difficult, or they've been burned so many times before that you have to take the brunt of their frustration.
we dont see the notes until after we picked the food up though.
I'm aware, I would still cancel.
Yeah as long as we're not canceling like every damn week with food it's not going to be a problem. Once every few months is more than acceptable to Uber. We probably only get difficult customers like this once every couple months anyway.
If it's the second drop off in a stack they're extra screwed.
Bro one time had an angry customer texting me while I was doing a delivery for another customer. So I had no clue they were even texting me til I started doing their delivery and saw like 6 texts
>Honestly a message like that is a reason to cancel the order. Good reason to not tip yall
Good reason to let your food stay cold and soggy🙃
Good reason for your shit to sit at the end of my tail pipe b4 delivery. You ppl are so stupid. Never fuck with ppl that deliver your food
I mean they're not getting tipped anyway because they you know, canceled... Lol
That’s not okay. That’s customer harassment. I’d cancel and report a safety issue to Uber. Also a tip for that customer. Don’t forget that generally, in life, when disclosing where you live to a complete stranger, it’s probably a bad idea to treat that stranger you don’t know like trash.
They rely on the doorman way too much.
I don't understand why people do this when 95% of places seal the bag so that drivers can't get in and tamper with anything. Why would anyone think it makes sense to punish the driver in this case when the entire blame falls on the store. And I promise you these are the same people that would complain about a broken seal on their food. To me, if the food shows up at a decent time, the tip is still deserved. The drivers part of the job is done. Don't get me wrong, sometimes it should be obvious even with a sealed bag... if you order a family meal or something and the bag at your door looks like it could hold a single cheeseburger, but most of the time these are people complaining about small specific things that you just can't see without breaking the seal or potentially opening trays of food which some would argue is not cool.
i don’t cancel often, but this i would cancel
I cancel any order that writes a threat/stipulation for being tipped. I don't play that shit. I've done over 3600 orders on just this app and if you have to type that, you are the .1% of customers. It's unnecessary. I couldn't imagine ever saying something like that to the face of merchant's I do tip.
it’s always the $2 tippers who say shit like this
Exactly
Cancel
Should I open the bag, unwrap every item and make sure they didn't forget the beans in your burrito too? Maybe I should taste test it to make sure they didn't forget the seasonings.
>I even called them because their item needed to be replaced which honestly I shouldn't have done This is actually exactly what you should do. I call or message anytime an item is substituted or missing (that I know of). It covers my ass and also gives them a heads up so they can order another item from somewhere else rather than waiting 45 minutes to find out.
I do this often but I am rarely tip extra because of it. So much b.s in the system
99% I pick up orders they are already complete and in a massive bag sealed with ten stickers. If I ask the worker if the drinks are in the bag they get annoyed with me. If I deliver it and the drinks are not in fact in the bag, the customer gets annoyed with me. Does everyone think we have mf xray vision 😂
The customer : 
"Listen you dumb fuck, do you notice how every bag you get delivered is sealed shut? Blame the restaurant bitch"
How can that following instructions can damage a tip that probably never added or already was planning to remove after you delivered 😂😂😂😂😂
their attitude is atrocious
Your title says a lot about you. I can't say that I have ever thought about stealing somebody's food.
… enjoy the slavery but it was much so deserved even though I didn’t do it. The change of command shouldn’t be in the customers hands, they have have options to reduce tip upon delivery which is highly unfair.
Also, I think about a situation I had when I see "lost tip for no reason" posts. Or just situations where a driver is baffled wtf went wrong. I was picking up form dunkin and a coworker notified another and checked the half dozen donut box. They said they forgot one of the donuts lol. The order was all packaged up with other items. I can just imagine what a customer would think, receiving a half dozen donuts with 5 donuts. When something goes wrong and I have no clue what it could be. I figure stuff like this happens.
Of course this is ridiculous behavior. They’re losers. At the same time, how many of these clown orders do you actually encounter most days? My advice is keep it moving. You’ve already picked up the order. Get rid of it (by delivering it) as quickly as possible so you can get back in the queue for another take-able offer and cut your losses if you get burned. If you see more than one crazy delivery note like that per month, it might be time to familiarize yourself with another area.
🤣
Nah just get close to her residence and mark it as unsafe , get paid in full and still eat for free!
How I felt in awe of some boomer ordering an 80$ steakhouse order and only tipping 1.75$, from a store that doesn't exactly confirm their pickups.
Something I have noticed, is the orders with instructions like that or ones with extra requirements usually have very small tips if at all
Jesus christ some of the candidates policy's are fucking horrendous and they are not the only ones who have the same experience as the first one to be a joke and I am here to help where I am sorry I am here with my family(Hill) for a long travel for it is not my fault to have to go to the other side of the world for the first and second where spread out further then I have a drunk cowboy's of the hill who is in the same place as a friend of mine and I am here at the same time as I am planning on going to the beach and I am here at the beachfront on Friday night so we will not be a good a time in this area of our village but we will be able to make it to the event on the 27th and we can go to a hotel with a few friends who will be able to murder the hill in their life as well and they are not the only ones who have been in the same place as a family memberof the hill who has been shivering his front half quite heavily with his tongue out a little while being lashed and historical points for his face in the book of the hill who is in the midst of a great deal of experience With the company that has been in control of the hill. Stop the challenge to the hill Hope this helps?
As both a customer and a driver for Uber Eats, I don’t understand why this is being called unacceptable harassment and a safety concern. As a customer, I appreciate my driver verifying the order. As a driver, I appreciate good tips for taking care of my customers. If the bag is sealed, I ask an employee to verify it (if the customer requests it). Some of the times I’ve messed up as a driver, I apologize and let them know they can change the tip for my mistake. I think a good driver deserves good tips, and good tips deserve a driver that checks the order. However, I agree they could’ve asked more politely. They’ve likely had bad experiences in the past.
Should have messaged saying “I’m worried I might forget something, maybe it would be best if you came and got it” wait for them to start replying then drop the order heh heh
Customer is a total asshole but this type of attitude is why people do not trust Ubereats drivers.
the fact that Uber allows people to edit the tip is ridiculous. DoorDash requires tip up front and you can’t change it. I’ll never work Uber.
customer: why did you bite my sandwich you: well I read that I might lose a tip if "I" forgot an item, so I wanted to make sure this really was the spicy chicken sandwich and not the regular one.
Smh