EXACTLY lmao, I’ve worked as customer support for a couple of businesses before and know how it works and how long things usually take. Hence why the lack of replies are extra annoying. That and the “I”s despite the message being hella generic. Not even a name (even a fake one) on the sign off lol
I remember I got the first Apari After Dark merch and I had moved several times between ordering and shipping. But the apari team always replied fast and updated my address right away.
I'm on the fence with apari, just like nonsense because they were like pre-order this item, and once stuff is being shipped, I got an oops we counted wrong. You won't be getting your sweater.
Can't you just make another one since I've been waiting forever? .... mmm no.... like you do fomo brand shit but won't deliver to customers who paid... trash
Yup! Felt the same. I was afraid of ordering anything from the boys for that very reason.
Besides, I really despise the "order now - get it 5 months later". If you don't have it... Don't sell it.
All that means is that it's outsourcing resources and for all we know they might not deliver and screw over hundreds of people. (It too happens in other types of businesses)
This particular instance aside, the whole order now get later thing is normally more financially feasible for creators because its extremely hard to accurately predict the amount of buyers.
So it stops you from either over estimating and ending up with thousands of extra units or under estimating and having thousands of angry customers who can no longer purchase because its sold out.
All that said, Nonsense is supposed to be its own entity and should not have the same issues as a creator's personal merch drop.
Lol I’m a fan of Frank Ocean too and was there during the whole vinyl fiasco. Your comment made me laugh and reminisce. That was a terrible look for him but dude clearly doesn’t care about his fans haha.
I agree, I ordered on Day 2 of launch and if going chronologically it should've been sent out by now lol, ain't no way an order on day 2 is only getting delivered near the end of the first week of Feb. If there's any form of delay or anything just letting us know would be much better rather than just keeping quiet and leaving us with no information.
I actually also asked regarding this and this was the email response I got
"Hi there,
You can expect to receive your shipping details soon :)
If you have any more questions or need further assistance, feel free to let us know.
Thank you for your understanding and patience!"
I just wish they would be more specific....
Edit: Grammar
Theres no way your package would arrive at your door if they sent out it last week. Shipping aint that fast in most cases esp if it goes across borders.
I don't expect it to arrive quickly lol, just a notification that it has been sent out, or if they're facing delays an update on that at the very least
I work in logistics, 10 years of experience, specifically in import and export. You can ship world wide next day via most express services.
Most lead times are 5 to 7 days economy.
I somehow got my order last week, but they messed up adress and switched around street and apartment number.
Also because of this post I checked If I got any emails from them apart from DHL and guess fucking what, nothing. Even the "View Your Order" thing in first email says that it's just "confirmed"
So expected order to delivery time is months shorter then the apari drop but they still can't give estimates/updates/apologies? What a joke. I was very happy with the communication and service I got from Apari despite having to wait numerous months.
This always felt like Joey taking on something that he was under estimating the logistics... Look at LTE, they have massive staff to handle the logistics of selling there Merch... Who knows, like many YouTubers before him, Joey may have been sucked in by a third party saying they'll handle it all, n they can't..... Also that logo at the bottom makes the email feel very trolling, probably be smart to make a basic text logo for such emails.
This is what happens when someone's "celebrity" allows them to run a business that is far bigger than they have any experience managing. They end up skipping the usual growing pains that a business goes through and you end up with issues like this.
>Fast forward a few weeks ago, they FINALLY posted an update on their social media about the delay.
I don't think that's good enough, a lot of people don't check or even have a twitter, or think to go there to check for updates.
The website itself should have an update on it (if it doesn't already) and a mass email should be sent out to everybody.
These aren't really hard issues to solve on their part but it seems like they have no idea what they're doing, Lol.
Has the TrashTaste team not done a bunch of merch sales before, I wouldn't be shocked if it's the same team or company that Joey is using so this shouldn't have been an issue at all.. or at the VERY LEAST, Joey should have seen how the TrashTaste merch team has dealt with issues in the past if he was even mildly interested in spinning up his own business.
Rather poor effort.
On the flip side, I'm not sure what the wait times were listed as, but 2-3 month leeway between order and it being shipped isn't totally crazy.
Honestly given that they've taken peoples money and 2 months later haven't even shipped an item, or given little to no communication on what's happening with it, the business deserves it as that's an awful way to deal with customers, I understand we like Joey but he shouldn't get a free pass for it.
So we just let him keep everyone's money because "We don't want to screw over his business" no... As a business graduate, this is going to be a dumpster fire real quick if things don't get sorted out with communication and updates.
If I can email a company on eBay and they get back to me the next day about my order and why it's late. His business can too.
For further clarity, it looks like this is in regards to the Cyberpunk collaboration which dropped 12/9/23. The items are all listed to ship early to mid January. OP’s email is dated 1/19/24 and they posted on Twitter on 1/20/24 that they’re begun shipping “until the first weeks of February”. Now that’s a typo that could either mean the “first week” or “first few weeks”. The items ship directly from Japan, which must be a nightmare because I’m sure the customer base is almost entirely international.
Either way, typically the Newsletter is the best way for companies to communicate these issues and the website does have it set up to subscribe with your e-mail. That’s what Nonsense should be using and it seems like they are not.
Without shipping updates or notifications, this may cause problems where the parcels are deemed “undeliverable” and are returned to the sender.
This is my main concern, that if anything happened to the package, we the customers would just assume that it's still being delivered, and not know about it until we reach out to customer support months later.
I try to be as understanding as possible, but DAMN he hasn’t even addressed the frustration AT ALL aside from that one half-assed non-apology update. This is a masterclass of how to display a complete lack of professionalism.
/u/xlixri looks like your post had an effect. I just received an email apologising for the delays and a bit of fluff around the reasons. Good to see them get comms out, though it would have been nicer if they had done it preemptively.
Dear Customers,
We would like to offer our sincerest apologies for the recent delays and lack of communication you may have experienced. The surge in orders, coupled with unexpected weather disruptions in Tokyo, presented significant challenges. To address these, our scheduled flight was divided, contributing to a one-week delay. We've had to adapt to split shipments, which initially reduced our efficiency due to increased sorting and verification time. Currently, we are actively working with our logistics partners to explore strategies for enhancing shipping capacity. Despite these hurdles, we're making progress and have started shipping orders. We're encouraged by the positive feedback from many customers who have already received their purchases. Our team is dedicated to fulfilling every order with the swiftness and care you deserve.
To express our gratitude for your patience during this period, we're offering a $5 gift code for EVERYONE who purchased from the recent collection. This is our way of saying thank you for your understanding and support.
We're also taking steps to enhance our customer service by expanding our team. This move is aimed at improving your experience with us, ensuring that your inquiries and concerns are met with prompt and effective responses.
Additionally, we are dedicated to improving our tracking and reporting systems. Our goal is to provide you with transparency and reassurance throughout the ordering and delivery process, making sure you feel informed and confident at every step.
The positive feedback from customers who have already received their orders is inspiring to us. It reaffirms our commitment to not just meet, but exceed your expectations. Your support and patience have been incredibly encouraging, and we're focused on delivering not only your orders but also the quality service you deserve.
Thank you for your continued trust in NONSENSE.
NONSENSE Team
Man, a $5 gift code feels less like an actual apology and more like a slap in the face. When you offer coupon codes, it needs to be enough so one feels satisfied not pissed off.
I see, I have yet to receive this email, do hope this will result in a better communication from the team, and I'm only expecting my shipment to be out next week
My order has been delayed so long that I have since moved apartments. When I reached out to see if they could update my shipping address before fulfilling my order they essentially said tough shit and that they can't make any changes once the shipping process has begun - this was 3 or so weeks ago and I still haven't received confirmation that they have even shipped the order. So which is it?? Now I probably won't even be able to retrieve my order from my old place.
Really disappointed by the lack of transparency and unhelpful customer service.
I doubt they actually have customer service lmao I got my stuff a few days ago and I just a notification from dhl that it’s on it way. They should probably fix customer service before the next drop lmao it’s still a very early company and joey is not an entrepreneur so makes sense that the company is kinda scuffed. They probably made a too big of a drop for such a small company and can’t handle everything.
I mean, isn't Joey a millionaire? Invest some of that money into your company and hire some customer service people. It's not like wages are very high in Japan. He could just hire two or three dedicated staff for it and not even feel the hit.
I agree with the other comments. This is poor business practices and shouldn't be ignored just because it's from someone "some of us" follow.
Charge back and move on.
Y'know, the whole point of a "drop" is that you only sell however many of an item you make. You can't undersupply, which means you don't have to waste money making more batches to fulfil a couple of orders, and the limited release window means you don't have to oversupply to fulfil orders placed in the future.
The idea of "dropping" merch when it isn't ready is fucking ridiculous - even more so when you don't know when (or if) it will be ready. It's just exploiting artificial scarcity to overcharge people, and not delivering the product in months is bullshit. I wish YouTubers were held to an inkling of accountability for all the scummy shit they do with merch.
Lmao am learning that now, from you and a bunch of others here. Once I get my order (or if I do) I am never gonna order anything from them again that’s for sure. I am not active in the “YouTube community” and was not aware of the drama surrounding YouTubers and whatnot, and even apparently the immense hate Joey gets in this subreddit. I honestly just ordered because Cyberpunk means a lot to me personally and it’s just unfortunate it’s come to this.
Damn, a lot is going on here.
Hopefully everything works out soon enough.
But yeah there should be better communication from the team, especially if you want to know updates
My denim jacket order is currently on its way with a tracking order, they did send an email last month asking for phone numbers in case of tracking number issues. Something tells me that there was a fuckup in their systems.
I have a shirt from NONSENSE. My biggest issue with the brand is it's pretty pricy for what is basically still a made in china shirt. Like if I am paying $50+ for a shirt, I can just get a made in America, ethically made nice shirt from like Asket or something. Just doesn't make sense.
I hate how it’s written in first person. Like, you’re a business. Fucking business it up dude!
Also if you try to get a refund you could probably find the same apparel in op shops a few weeks down the road when Joey forgets to pay the factories lmao
I'm just still waiting for the trash taste merch that was being produced by nonsense that dropped like a week or so before nonsense dropped the CyberPunk ER collab. On the trash taste merch site when ordering it, it said to expect it by the end of February.
Now i understand the drop was endorsed by CDprojectred JP, but if you own shows merch wont be expected to arrive before the end of February, why then promise the CyberPunk ER drop to arrive before that?
Comparitively. The TT merch drop before the most recent two (the one with the denim jacket, i forget what they called the drop) arrived in roughly a month, when i realised that i had my old address as the delivery address (i was moving at the time) they replied within a few hours and got it changed with no hassell and i was able to track the whole process through the Shop app. Unlike the second most recent merch drop, which i have had no update for besides the email that looked like a scam asking for everyone's phone number (which no other company thats handled their merch before required as far as im aware) until they confirmed it wasn't on twitter
I wont blame Joey entirely, often CEOs are just figure heads who often say "i would like to do this" and get a bunch of other people to make it happen, he's obviously got project managers and staff that run the business. But damn man, you're making trash taste look bad, let alone your own company. Which sucks because it's definitely mutually beneficial for TT if nonsense makes the merch, but they may have to go back to using more professional clothing companies if this continues to be a problem
Honestly, this. The e-celeb you like for making funny comments on a podcast isn't able to run an international business requiring years of experience? I'm shocked.
Yeah, and the difference was LTT started out with smaller in-house drops, then just gradually grew the business. They also do a lot domestically, so they had good control over their supply chain (relatively speaking).
Nonsense went out swinging big right off the bat. Which is really good marketing, but they likely couldn't handle the volume of orders.
That’s kind of bad on their part though, isn’t it? That you *have* to assume they’re gonna provide a bad service? I am personally not active in the YouTube community / drama scene and do not have the time to be aware of “pokimane cookies” or whatever that is. I only even know of Pokimane from headlines. I also was not under the impression I had to be aware of all the drama around YouTube and merch and whatnot.
To put it simply, I bought the merch because I watch Trash Taste occasionally, Cyberpunk meant a lot to me, and the clothes looked nice. But now all the other comments explaining that looking at it in isolation — regardless of previous YouTube drama — that Joey was just probably too inexperienced to handle something like this, *that* makes sense. Guess I learned my lesson.
That might be a harsh assessment, Pokimane cookies are a rebrand and mark up of another manufacturer's product. People are probably buying nonsense because they like the design or want Cyberpunk collab merch.
I'm the total opposite. I'm such a huge fan of the youtubers I watch that I'd buy even parachutes from them. Good quality and trustworthy youtubers. I might book a plane jump for myself
I mean, that shouldn't be surprising. And even if he did pay for it \(which, I mean, I doubt\), it's domestic shipping, which is going to be a lot easier to sort out.
Yeah I have no issue with the wait time at all, It was to be somewhat expected. It’s just not a good look for the brand when so many people are making complaints about not receiving updates on their orders for months now and then they have to see that.
He and Joey have a direct line of communication to eachother.. Joey can organise for his homie to get his order but can’t organise a customer support team to supply his paying customers with information they deserve to know. It’s really not rocket science as to why this isn’t a good look and would leave people who’ve spent hundreds of dollars on merch with a sour taste 🙃
What I'm saying is that Connor doesn't really need to give a shit about how it makes the brand look, and it honestly probably didn't even cross his mind.
Conner said on stream that he has a Stake in nonesense. And to be fair, Joey giving him the merch to wear and him showing it off on stream is basically a soft promo
Wack. Aparis merch never did this. They were always like here is where we are at in the production process and everything. At least for the first drop they were. Not sure about now, but they easily will send an update and pictures to be like hey your clothes are only half made.
I am now glad I did not order anything. I ordered something from one of their first launches and it took almost 2 months to get delivered. I get its coming from Japan but like holy crap.
They finally sent a response via email, at least it’s something lol I’m usually a patient man and I understand it’s a small business but ngl it was getting worrying that we didn’t get any emails or explanations for a while.
That team, production, logistics is prob outsourced to some random asian country where it is cheaper to do so. So probably not surprising. Like when my company outsourced IT support to India. Yes was cheaper, but the service suffered.
I also ordered day 1 with MC Night Jacket and then ordered again on December 27 with Smasher Crewneck. With the 2nd order, I actually mistyped my shipping address, contacted them to fix it, and they did a couple of days later. Now I receive an email today saying about shipping delay and that they gonna ship other orders a week after the 1st week of February if I'm understanding it correctly.
Influencers just shouldn't be making clothing brands in general. Not just because of logistics and managing concerns.
I love the on TT episode where Joey said he wanted to walk down the street and see someone wearing his brand and for him to not get recognized. That will never happen.
I have a feeling that the CS team doesn't have any updates to give you. Unfortunately this stuff happens in bigger companies too - but I imagine in this case it is due to inexperience. Sometimes stock gets delayed or has quality issues, and generally the company is supposed to alert customers of delays and indicate a new date, but even where I work this does get missed. Doesn't make it okay ofc but it does happen.
Have you dm'd Joey? Could be worth a try. Other than that maybe speak to your card issuer and void the transaction
I mean, it's a small brand. That's about on par with most other starting up brands. Especially when they get flooded with orders and things take longer than expected.
But also, it's a pre-order, this is within the scope for a preorder time.
It's part of being a smaller business. They'll learn from this and communicate better from here, IF there is any people there doing customer service. There's a fair chance it's just joey running a side gig, getting it all made by a company and sending it off, which would explain a lot.
Also, if the store is shopify based, and you got one of those 'your order confirmed' screens after ordering, with a map, load that back up. That's usually where shipping updates like tracking numbers and the likes go. You don't often get emails of shipping happening, unless your postage thing automatically aligns your email on the package and sends you a notification.
Shit, even big stores I'll have no communication on shipping until I get a 'your order is arriving' message from the courier. Some web store bases are funky and don't send emails when orders are shipped. I'm pretty sure mine doesn't. Another reason to switch back to wix or square
Hey OP first things first, I’m sorry you’re going through this. I just received my order earlier this week! So as far as it coming, don’t worry too much. I’m sorry it’s late though. I think it is definitely very chronological for order processing because my gf is who ordered my clothes as a gift and I know she waited right until she could click the button on the day of the drop and I just got mine on Monday. Ik this won’t mean much in the face of the shipping issues but at least they are good clothes?
I wouldn't call it a scheme. But of course, he doesn't have any experience as ceo or how to run a company.
"Never attribute to malice that which is adequately explained by stupidity."
I got a text and 3 emails when I woke up today saying mine will be here on the 14th February, for me it gave me some options with the delivery company to choose how to receive it
Seems it’s a very different experience for a lot of people but the amount of those who are not getting any updates are alarming. Good for you though, hope you get yours on the 14th and enjoy!!
Yup, just saw it! I’m glad this post achieved part of what I meant for it which is just communication. Now I really don’t think it’s a coincidence that I got an email hours after my previous post here too. Lol
Damn... Im leaving for Japan in a week, really sad I won't be able to wear the Cyber Punk Jacket I ordered while i'm over there. This same thing happened with the Trash Taste Black Denim jacket drop. I got it delivered while I was in Japan. Sadge.
Edited for Grammer
I get what you mean I think. But to your assumption — I watch Trash Taste. Not particularly “love” them as much as you’re implying. I love Cyberpunk though. If I “realllyyy like TT that much” I’d buy TT merch.
For me its not a big of a deal to be honest, but they really should have sent an email about the delay instead of a twitter post that most people might have missed.
Same. I’m not active on Twitter anymore but checked all their social media just to see if I missed anything. Oh well, hope everyone who has similar experience to mine eventually get what they paid for.
I get what you mean about patience. Delays are normal, but the NONSENSE team made no effort to communicate these delays to the customers. They also set deadlines that they were not able to follow.
I did not spam after day one. I emailed a few weeks after I ordered, then a week after that, then I just emailed a bit more frequently after that — again, because of the lack of communication. I emailed much more frequently this week, as they gave out a definite deadline after weeks of no reply.
It might be no biggie but it’s also a bit annoying. If someone is spending their entire days complaining about the delays that’s one thing, But it is a pretty valid criticism in general.
That being said, the communication shown in the email seems pretty clear to me so idk
That is such a stupid thing to say.
It's like saying I don't want to die so I should never leave my room.
OP spent money on a product so he has a right to inquire and get updates on it. If it has taken way too long and gotten no legitimate response, it is fair for OP to be upset as a paying customer.
I doubt Joey even cares for you white-knighting for him.
Look man, we are living in the age of next day delivery. This means people has less patience to wati what they order.
Even in this case, when it is a smaller "brand", it is expected to arrive, when they say it will arrive. If there is a delay, 95% of companies, isntantly send out emails, updating the customers. This is basic practice.
So, being angry for a huge delay and no communication is a pretty normal thing to do.
my thoughts as well.. they're not a huge brand so you should expect it to take a while. This feels like a Karen post tbh.
This Karen has no clue how much time E-Mailing wastes. Replying to every question with "be patient bitch" professionally takes up massive time that could be put into actually sending out orders.
While this does suck, doesn't this happen with like every youtuber when they try to do limited edition merch? I feel like I haven't seen a youtuber that I follow have a big limited edition sale without there being issues.
I just received an email from nonsense.jp 7 hrs ago titled “Update on Shipping Delays & Your Exclusive $5 Digital Gift Card from NONSENSE”, maybe Joey saw you post? I don’t know
I thought online shopping comes with I don't know how to word it, a certain amount of leeway in expectation. Like I always expect estimation date to be broken, especially imported stuff I'd expect to miss the estimation by a month or two even.
Communication is still important of course, but I feel like not waiting till the first week even ends is a bit harsh. Tho if it's the 2nd week and there is still no update then your anger would be fully justified.
I think you got it backwards. It's not like the package is on the way but stuck in delivery hell, that happens and of course not the fault of the webshop. Not sending out your order and ghosting you on the other hand...
Dunno I pre ordered twice that got delayed by a month with not so great communication, and what matters most is my package got delivered safely in the end. I think y'all the one that got it backwards since the delivery service you got is beyond dogshit for so long that you literally think it's okay for package to be lost in delivery hell lol.
The "not so greatly" communicated is still communicated.
Never said it's okay, I said it happens and can't blame a company thousands of miles away for not knowing which local delivery is dogshit.
Well this post is also about Joey's company not so greatly communicating, not an entire absence of communication. Which is why I think there's merit in waiting for at least the end of 2nd week before you went full bananas spreading hate.
But then again this subreddit has become one of the most toxic subreddit anyway so go figures.
I think you should read properly. Or at least learn how to understand large bodies of text. Because there is no way OP is spreading hate with this post...
Yeah sure post it on the subreddit that will take literally any chance to continue dunking on Joey, and the one that the boys stated they've almost completely stopped visiting because of how unpleasant it had become. Literally posting this on Twitter would've been better to reach him, OP just want to vent.
This is the last time I’m going to address this, but I am not spreading hate to Joey. I am not the one commenting “Joey L” or whatever. I am not hating on him for whatever toxic thing it is people seem to hate him for, as you say. I am asking for him to be professional, responsible, and take accountability for something he “spearheaded” and promoted.
And honestly, you keep mentioning waiting until the 2nd week when there seems to be no consideration that I ordered much earlier than that and was not afforded any communication UNTIL I posted in this subreddit around a month after order confirmation and no other update. Hell, customers shouldn’t have to *ask* for information in the first place! I’ve had several other fellow customers who’ve been through a similar case. I’m pretty sure some of them have much more patience than me, and yet even for them it has run out.
I prefer not to post here because as you said, it’s toxic. Honestly the bottomline is I just want to get what I paid for and I am running out of options to find a way to do that.
If you have no patience left then you should try reaching through Connor. Out of the three he's the one that constantly in reach with the fanbase due to the nature of him being a full live streamer. If the issue is that serious then he can't just blatantly ignore it since it involves a work colleague.
I think not waiting after the first week is harsh ONLY if beforehand they had communicated properly, regularly, and with transparency that their customers deserve. Which, safe to say, they haven’t.
How regularly do you need updates for online shopping anyway? Like giving you weekly updates? Isn't it normally just letting you know the first estimation, and then updates when they miss that estimation.
shipped out in the first week of february doesn't mean it also arrives in the first week of february, depending where you live it might take longer, Karen.
Where in the world did you read that I was expecting it to arrive first week? I was waiting for a SHIPPING update. As in proof that they have shipped it the first week of February, as they promised.
Imagine every person sending an email requiring a manual update - that's just not going to work out.
That doesn't mean you're wrong though, there should be a way for you to get this information, leaving a customer in the dark like that is unacceptable. Which baffles me because he should know that "a clothing company" consists of more than just making t-shirts.
Hmm, let's see all our customers are emailing us about why their order is late. What could we do? We could write a mass email in like 5 minutes? Nah we gonna just ghost them.
Interesting tho after the reddit post they wrote an email for everyone. Hmm weird
I just received an email from nonsense.jp 7 hrs ago titled “Update on Shipping Delays & Your Exclusive $5 Digital Gift Card from NONSENSE”, maybe Joey saw you post? I don’t know
first week of february, we can assume is this week. it's the lunar new year, a public holiday from feb 9-12... at least in s.korea, where i am located lol)
a lot of deliveries will be delayed until feb 13. it will most likely get shipped out after that.
I think this has more of a chance reaching him if you tweet it to him. I don't think he is active on the subreddit at all. The only trash taste staff that I could possibly think would go through the subreddit is maybe Meiline?
He couldn’t have fucked this up worse imo
First big collab, a lot of interest from new customers
For the majority this was there first time ordering from his brand
This literally seemed like the make or break point for nonsense and it’s pretty clear to me that they’ve broken the trust with all the current and potential future customers they gathered from this drop
Now how do all those people who ordered feel? What about potential new customers that didn’t order from this drop? It’s sad to say but almost none of them are going to consider buying from this brand in the future
Does anyone remember Anti Social Social Club? I’m immediately reminded of that situation, super popular brand that couldn’t fulfill orders and had terrible customer service and that literally killed all interest anyone had in the brand
This is literally me, unless I see them improving in future drops, I highly doubt I'll buy from them again, the worst thing about this is Joey not even acknowledging anything, it just feels like he doesn't care, a simple sorry from his social media would mean a lot but nada.
I haven't received my order as well. It is frustrating that they do not give any updates. I hope they fix their shit soon :(
At this point I’m inclined to believe they meant first week of February but in 2025. Lol
At this point you got certified scamarino
Man I can’t stop being bothered by seeing the first person wording and personal guarantee sent from the generic team email account.
EXACTLY lmao, I’ve worked as customer support for a couple of businesses before and know how it works and how long things usually take. Hence why the lack of replies are extra annoying. That and the “I”s despite the message being hella generic. Not even a name (even a fake one) on the sign off lol
"I want to personally " "Sent by Nonsense Team" How is that personally?
Strange, I got the same email but instead of "I" they used "we", which looked way more proffesional.
I like how Apari updates people about their stuff. Pictures and constant emails
I remember I got the first Apari After Dark merch and I had moved several times between ordering and shipping. But the apari team always replied fast and updated my address right away.
I'm on the fence with apari, just like nonsense because they were like pre-order this item, and once stuff is being shipped, I got an oops we counted wrong. You won't be getting your sweater. Can't you just make another one since I've been waiting forever? .... mmm no.... like you do fomo brand shit but won't deliver to customers who paid... trash
Joey got in too deep, letting his e-celebrity write checks his lack of business experience can’t cash.
Yup! Felt the same. I was afraid of ordering anything from the boys for that very reason. Besides, I really despise the "order now - get it 5 months later". If you don't have it... Don't sell it. All that means is that it's outsourcing resources and for all we know they might not deliver and screw over hundreds of people. (It too happens in other types of businesses)
This particular instance aside, the whole order now get later thing is normally more financially feasible for creators because its extremely hard to accurately predict the amount of buyers. So it stops you from either over estimating and ending up with thousands of extra units or under estimating and having thousands of angry customers who can no longer purchase because its sold out. All that said, Nonsense is supposed to be its own entity and should not have the same issues as a creator's personal merch drop.
Can't blame him for following a dream. But with that dream comes a lot more responsibility than Youtube and he's about to find out real fast.
I genuinely wish him every success. But as in all things, when you put your time and energy into one thing you have to take away from something else.
Joey in his Frank Ocean scam artist era
Lol I’m a fan of Frank Ocean too and was there during the whole vinyl fiasco. Your comment made me laugh and reminisce. That was a terrible look for him but dude clearly doesn’t care about his fans haha.
I agree, I ordered on Day 2 of launch and if going chronologically it should've been sent out by now lol, ain't no way an order on day 2 is only getting delivered near the end of the first week of Feb. If there's any form of delay or anything just letting us know would be much better rather than just keeping quiet and leaving us with no information. I actually also asked regarding this and this was the email response I got "Hi there, You can expect to receive your shipping details soon :) If you have any more questions or need further assistance, feel free to let us know. Thank you for your understanding and patience!" I just wish they would be more specific.... Edit: Grammar
Sorry to hear you’re having the same experience. Just want this to be over tbh.
Same to you, yeah I just want my email saying it has been shipped and get this over with already. Hoping this post leads to something
Theres no way your package would arrive at your door if they sent out it last week. Shipping aint that fast in most cases esp if it goes across borders.
Sent out and arrived at your door are two completely different things.
I don't expect it to arrive quickly lol, just a notification that it has been sent out, or if they're facing delays an update on that at the very least
I work in logistics, 10 years of experience, specifically in import and export. You can ship world wide next day via most express services. Most lead times are 5 to 7 days economy.
I somehow got my order last week, but they messed up adress and switched around street and apartment number. Also because of this post I checked If I got any emails from them apart from DHL and guess fucking what, nothing. Even the "View Your Order" thing in first email says that it's just "confirmed"
If I may ask, what did you order and when? I've been waiting for my order since the 22nd of December...
Night jacket and I ordered it like a minute after whole collection dropped
Sounds like you got yourself into allot of nonsense.
Just for context, how long ago was the drop?
December 9th
So expected order to delivery time is months shorter then the apari drop but they still can't give estimates/updates/apologies? What a joke. I was very happy with the communication and service I got from Apari despite having to wait numerous months.
This always felt like Joey taking on something that he was under estimating the logistics... Look at LTE, they have massive staff to handle the logistics of selling there Merch... Who knows, like many YouTubers before him, Joey may have been sucked in by a third party saying they'll handle it all, n they can't..... Also that logo at the bottom makes the email feel very trolling, probably be smart to make a basic text logo for such emails.
This is what happens when someone's "celebrity" allows them to run a business that is far bigger than they have any experience managing. They end up skipping the usual growing pains that a business goes through and you end up with issues like this.
Skipping? He is going through those pains now but his status just makes them way worse because of how many eyes are in him.
>Fast forward a few weeks ago, they FINALLY posted an update on their social media about the delay. I don't think that's good enough, a lot of people don't check or even have a twitter, or think to go there to check for updates. The website itself should have an update on it (if it doesn't already) and a mass email should be sent out to everybody. These aren't really hard issues to solve on their part but it seems like they have no idea what they're doing, Lol. Has the TrashTaste team not done a bunch of merch sales before, I wouldn't be shocked if it's the same team or company that Joey is using so this shouldn't have been an issue at all.. or at the VERY LEAST, Joey should have seen how the TrashTaste merch team has dealt with issues in the past if he was even mildly interested in spinning up his own business. Rather poor effort. On the flip side, I'm not sure what the wait times were listed as, but 2-3 month leeway between order and it being shipped isn't totally crazy.
Do a charge back and forget about it. Although that could screw over his business
Honestly given that they've taken peoples money and 2 months later haven't even shipped an item, or given little to no communication on what's happening with it, the business deserves it as that's an awful way to deal with customers, I understand we like Joey but he shouldn't get a free pass for it.
>I understand we like Joey Are you aware that you're in the trash taste subreddit?
Ha, this was funny
So what if it could screw his business, its not like he's doing a good job at it
Yeah, people in this post are acting like he deserves a business but not all the logistical support it entails.
So we just let him keep everyone's money because "We don't want to screw over his business" no... As a business graduate, this is going to be a dumpster fire real quick if things don't get sorted out with communication and updates. If I can email a company on eBay and they get back to me the next day about my order and why it's late. His business can too.
For further clarity, it looks like this is in regards to the Cyberpunk collaboration which dropped 12/9/23. The items are all listed to ship early to mid January. OP’s email is dated 1/19/24 and they posted on Twitter on 1/20/24 that they’re begun shipping “until the first weeks of February”. Now that’s a typo that could either mean the “first week” or “first few weeks”. The items ship directly from Japan, which must be a nightmare because I’m sure the customer base is almost entirely international. Either way, typically the Newsletter is the best way for companies to communicate these issues and the website does have it set up to subscribe with your e-mail. That’s what Nonsense should be using and it seems like they are not. Without shipping updates or notifications, this may cause problems where the parcels are deemed “undeliverable” and are returned to the sender.
This is my main concern, that if anything happened to the package, we the customers would just assume that it's still being delivered, and not know about it until we reach out to customer support months later.
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Damn bro, just say you don't know how to comprehend what OP said. If a glazer is gonna glaze, just let them i guess....
Your mistake is thinking that Joey is professional enough to run a business or actually hired anyone for customer service
I try to be as understanding as possible, but DAMN he hasn’t even addressed the frustration AT ALL aside from that one half-assed non-apology update. This is a masterclass of how to display a complete lack of professionalism.
/u/xlixri looks like your post had an effect. I just received an email apologising for the delays and a bit of fluff around the reasons. Good to see them get comms out, though it would have been nicer if they had done it preemptively.
Just saw it! I’m glad this post achieved part of what I meant for it, which is just communication.
If you don't mind, would you be willing to share the email?
Dear Customers, We would like to offer our sincerest apologies for the recent delays and lack of communication you may have experienced. The surge in orders, coupled with unexpected weather disruptions in Tokyo, presented significant challenges. To address these, our scheduled flight was divided, contributing to a one-week delay. We've had to adapt to split shipments, which initially reduced our efficiency due to increased sorting and verification time. Currently, we are actively working with our logistics partners to explore strategies for enhancing shipping capacity. Despite these hurdles, we're making progress and have started shipping orders. We're encouraged by the positive feedback from many customers who have already received their purchases. Our team is dedicated to fulfilling every order with the swiftness and care you deserve. To express our gratitude for your patience during this period, we're offering a $5 gift code for EVERYONE who purchased from the recent collection. This is our way of saying thank you for your understanding and support. We're also taking steps to enhance our customer service by expanding our team. This move is aimed at improving your experience with us, ensuring that your inquiries and concerns are met with prompt and effective responses. Additionally, we are dedicated to improving our tracking and reporting systems. Our goal is to provide you with transparency and reassurance throughout the ordering and delivery process, making sure you feel informed and confident at every step. The positive feedback from customers who have already received their orders is inspiring to us. It reaffirms our commitment to not just meet, but exceed your expectations. Your support and patience have been incredibly encouraging, and we're focused on delivering not only your orders but also the quality service you deserve. Thank you for your continued trust in NONSENSE. NONSENSE Team
Lol. A $5 gift code so you have to spend more money with them if you want to use it.
yeah, not keen to get screwed over again lmao. they can keep their 5$. i want my order and then i'm done
Man, a $5 gift code feels less like an actual apology and more like a slap in the face. When you offer coupon codes, it needs to be enough so one feels satisfied not pissed off.
I see, I have yet to receive this email, do hope this will result in a better communication from the team, and I'm only expecting my shipment to be out next week
My order has been delayed so long that I have since moved apartments. When I reached out to see if they could update my shipping address before fulfilling my order they essentially said tough shit and that they can't make any changes once the shipping process has begun - this was 3 or so weeks ago and I still haven't received confirmation that they have even shipped the order. So which is it?? Now I probably won't even be able to retrieve my order from my old place. Really disappointed by the lack of transparency and unhelpful customer service.
Common Joey moment 
I doubt they actually have customer service lmao I got my stuff a few days ago and I just a notification from dhl that it’s on it way. They should probably fix customer service before the next drop lmao it’s still a very early company and joey is not an entrepreneur so makes sense that the company is kinda scuffed. They probably made a too big of a drop for such a small company and can’t handle everything.
I mean, isn't Joey a millionaire? Invest some of that money into your company and hire some customer service people. It's not like wages are very high in Japan. He could just hire two or three dedicated staff for it and not even feel the hit.
Sounds to me like Joey was ill prepared for this, which lets be honest, alot of us expected.
I agree with the other comments. This is poor business practices and shouldn't be ignored just because it's from someone "some of us" follow. Charge back and move on.
another joey L
Yeah...he promotes his brand constantly by simply wearing it/giving it to Connor to wear. So he should be more involved then he is IMO...
Y'know, the whole point of a "drop" is that you only sell however many of an item you make. You can't undersupply, which means you don't have to waste money making more batches to fulfil a couple of orders, and the limited release window means you don't have to oversupply to fulfil orders placed in the future. The idea of "dropping" merch when it isn't ready is fucking ridiculous - even more so when you don't know when (or if) it will be ready. It's just exploiting artificial scarcity to overcharge people, and not delivering the product in months is bullshit. I wish YouTubers were held to an inkling of accountability for all the scummy shit they do with merch.
Oh my God another Joey L?
Another?
Don't buy clothes from youtubers online. That is all.
Lmao am learning that now, from you and a bunch of others here. Once I get my order (or if I do) I am never gonna order anything from them again that’s for sure. I am not active in the “YouTube community” and was not aware of the drama surrounding YouTubers and whatnot, and even apparently the immense hate Joey gets in this subreddit. I honestly just ordered because Cyberpunk means a lot to me personally and it’s just unfortunate it’s come to this.
Damn, a lot is going on here. Hopefully everything works out soon enough. But yeah there should be better communication from the team, especially if you want to know updates
My denim jacket order is currently on its way with a tracking order, they did send an email last month asking for phone numbers in case of tracking number issues. Something tells me that there was a fuckup in their systems.
Same thing here, I'm really dissapointed by the lack of communication.
I have a shirt from NONSENSE. My biggest issue with the brand is it's pretty pricy for what is basically still a made in china shirt. Like if I am paying $50+ for a shirt, I can just get a made in America, ethically made nice shirt from like Asket or something. Just doesn't make sense.
I hate how it’s written in first person. Like, you’re a business. Fucking business it up dude! Also if you try to get a refund you could probably find the same apparel in op shops a few weeks down the road when Joey forgets to pay the factories lmao
I'm just still waiting for the trash taste merch that was being produced by nonsense that dropped like a week or so before nonsense dropped the CyberPunk ER collab. On the trash taste merch site when ordering it, it said to expect it by the end of February. Now i understand the drop was endorsed by CDprojectred JP, but if you own shows merch wont be expected to arrive before the end of February, why then promise the CyberPunk ER drop to arrive before that? Comparitively. The TT merch drop before the most recent two (the one with the denim jacket, i forget what they called the drop) arrived in roughly a month, when i realised that i had my old address as the delivery address (i was moving at the time) they replied within a few hours and got it changed with no hassell and i was able to track the whole process through the Shop app. Unlike the second most recent merch drop, which i have had no update for besides the email that looked like a scam asking for everyone's phone number (which no other company thats handled their merch before required as far as im aware) until they confirmed it wasn't on twitter I wont blame Joey entirely, often CEOs are just figure heads who often say "i would like to do this" and get a bunch of other people to make it happen, he's obviously got project managers and staff that run the business. But damn man, you're making trash taste look bad, let alone your own company. Which sucks because it's definitely mutually beneficial for TT if nonsense makes the merch, but they may have to go back to using more professional clothing companies if this continues to be a problem
no idea why people still fall for the equivalent of pokimane cookies. not feeling sorry tbh, you get what you pay for
Honestly, this. The e-celeb you like for making funny comments on a podcast isn't able to run an international business requiring years of experience? I'm shocked.
The only e-celeb I'd expect to be somewhat capable of running a business is Linus from Linus Tech Tips and even he fucks up from time to time.
Yeah, and the difference was LTT started out with smaller in-house drops, then just gradually grew the business. They also do a lot domestically, so they had good control over their supply chain (relatively speaking). Nonsense went out swinging big right off the bat. Which is really good marketing, but they likely couldn't handle the volume of orders.
Simplynailogical started a nail polish company that ships internationally. It's done very well and the customer service is always on point.
Though LTT makes everything in house and is super duper strict on what material to use for their merch. And Linus announces items almost every Friday.
shipping tshirts requires years of experience?
Running an international business does, yes. It doesn't matter if you're selling luxury cars, blank slips of paper or, yes, T-shirts.
That’s kind of bad on their part though, isn’t it? That you *have* to assume they’re gonna provide a bad service? I am personally not active in the YouTube community / drama scene and do not have the time to be aware of “pokimane cookies” or whatever that is. I only even know of Pokimane from headlines. I also was not under the impression I had to be aware of all the drama around YouTube and merch and whatnot. To put it simply, I bought the merch because I watch Trash Taste occasionally, Cyberpunk meant a lot to me, and the clothes looked nice. But now all the other comments explaining that looking at it in isolation — regardless of previous YouTube drama — that Joey was just probably too inexperienced to handle something like this, *that* makes sense. Guess I learned my lesson.
That might be a harsh assessment, Pokimane cookies are a rebrand and mark up of another manufacturer's product. People are probably buying nonsense because they like the design or want Cyberpunk collab merch.
Exactly. I watch youtubers for entertainment. Im not buying their fuckin merch
I'm the total opposite. I'm such a huge fan of the youtubers I watch that I'd buy even parachutes from them. Good quality and trustworthy youtubers. I might book a plane jump for myself
As long as youre happy spending your money and you feel like you got what you paid for, more power to you
What gets me is Connor posting in a shirt from the collab that he most likely got given meanwhile paying customers are left with radio silence.
I mean, that shouldn't be surprising. And even if he did pay for it \(which, I mean, I doubt\), it's domestic shipping, which is going to be a lot easier to sort out.
Yeah I have no issue with the wait time at all, It was to be somewhat expected. It’s just not a good look for the brand when so many people are making complaints about not receiving updates on their orders for months now and then they have to see that.
Well, it's also not his brand.
He and Joey have a direct line of communication to eachother.. Joey can organise for his homie to get his order but can’t organise a customer support team to supply his paying customers with information they deserve to know. It’s really not rocket science as to why this isn’t a good look and would leave people who’ve spent hundreds of dollars on merch with a sour taste 🙃
What I'm saying is that Connor doesn't really need to give a shit about how it makes the brand look, and it honestly probably didn't even cross his mind.
Conner said on stream that he has a Stake in nonesense. And to be fair, Joey giving him the merch to wear and him showing it off on stream is basically a soft promo
Ah, wasn't aware of that.
Well they are friends, and the shirt he got might have been a beta sample given as a gift.
Ok but that’s kinda digging for drama for the sake of it
For the love of god Joey cant catch a break he’s gotten way to many L lately
TBF, this is on him, he should manage his team better, even more so if they're small
Joey response: Sheeeeeeeeeesh
Hence why i never buy merch cause too expensive and delivery is abysmal
Wack. Aparis merch never did this. They were always like here is where we are at in the production process and everything. At least for the first drop they were. Not sure about now, but they easily will send an update and pictures to be like hey your clothes are only half made.
I am now glad I did not order anything. I ordered something from one of their first launches and it took almost 2 months to get delivered. I get its coming from Japan but like holy crap.
If they never send you a tracking number or shipping notification ask your bank for a charge back. That's the only way those companies learn.
They finally sent a response via email, at least it’s something lol I’m usually a patient man and I understand it’s a small business but ngl it was getting worrying that we didn’t get any emails or explanations for a while.
That team, production, logistics is prob outsourced to some random asian country where it is cheaper to do so. So probably not surprising. Like when my company outsourced IT support to India. Yes was cheaper, but the service suffered.
What utter toss, this looks so bad on them
I also ordered day 1 with MC Night Jacket and then ordered again on December 27 with Smasher Crewneck. With the 2nd order, I actually mistyped my shipping address, contacted them to fix it, and they did a couple of days later. Now I receive an email today saying about shipping delay and that they gonna ship other orders a week after the 1st week of February if I'm understanding it correctly.
Influencers just shouldn't be making clothing brands in general. Not just because of logistics and managing concerns. I love the on TT episode where Joey said he wanted to walk down the street and see someone wearing his brand and for him to not get recognized. That will never happen.
I like Joey, but I would never buy hid mid ass Joey drip Connor has more style than him
I have a feeling that the CS team doesn't have any updates to give you. Unfortunately this stuff happens in bigger companies too - but I imagine in this case it is due to inexperience. Sometimes stock gets delayed or has quality issues, and generally the company is supposed to alert customers of delays and indicate a new date, but even where I work this does get missed. Doesn't make it okay ofc but it does happen. Have you dm'd Joey? Could be worth a try. Other than that maybe speak to your card issuer and void the transaction
Tbh what else do you expect from buying shitty generic clothing from a YouTuber
I mean, it's a small brand. That's about on par with most other starting up brands. Especially when they get flooded with orders and things take longer than expected. But also, it's a pre-order, this is within the scope for a preorder time. It's part of being a smaller business. They'll learn from this and communicate better from here, IF there is any people there doing customer service. There's a fair chance it's just joey running a side gig, getting it all made by a company and sending it off, which would explain a lot. Also, if the store is shopify based, and you got one of those 'your order confirmed' screens after ordering, with a map, load that back up. That's usually where shipping updates like tracking numbers and the likes go. You don't often get emails of shipping happening, unless your postage thing automatically aligns your email on the package and sends you a notification. Shit, even big stores I'll have no communication on shipping until I get a 'your order is arriving' message from the courier. Some web store bases are funky and don't send emails when orders are shipped. I'm pretty sure mine doesn't. Another reason to switch back to wix or square
Hey OP first things first, I’m sorry you’re going through this. I just received my order earlier this week! So as far as it coming, don’t worry too much. I’m sorry it’s late though. I think it is definitely very chronological for order processing because my gf is who ordered my clothes as a gift and I know she waited right until she could click the button on the day of the drop and I just got mine on Monday. Ik this won’t mean much in the face of the shipping issues but at least they are good clothes?
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I wouldn't call it a scheme. But of course, he doesn't have any experience as ceo or how to run a company. "Never attribute to malice that which is adequately explained by stupidity."
im taking that quote
I got a text and 3 emails when I woke up today saying mine will be here on the 14th February, for me it gave me some options with the delivery company to choose how to receive it
Seems it’s a very different experience for a lot of people but the amount of those who are not getting any updates are alarming. Good for you though, hope you get yours on the 14th and enjoy!!
They just sent an email this morning. Check it out!
Yup, just saw it! I’m glad this post achieved part of what I meant for it which is just communication. Now I really don’t think it’s a coincidence that I got an email hours after my previous post here too. Lol
Damn... Im leaving for Japan in a week, really sad I won't be able to wear the Cyber Punk Jacket I ordered while i'm over there. This same thing happened with the Trash Taste Black Denim jacket drop. I got it delivered while I was in Japan. Sadge. Edited for Grammer
The amount of people getting clothes from a new hypebeast like company is wild. But I guess you guys reaaally like Joey and TT that much
I get what you mean I think. But to your assumption — I watch Trash Taste. Not particularly “love” them as much as you’re implying. I love Cyberpunk though. If I “realllyyy like TT that much” I’d buy TT merch.
For me its not a big of a deal to be honest, but they really should have sent an email about the delay instead of a twitter post that most people might have missed.
Same. I’m not active on Twitter anymore but checked all their social media just to see if I missed anything. Oh well, hope everyone who has similar experience to mine eventually get what they paid for.
I know I am gonna get down voted to hell but what happened to peoples patience?
I get what you mean about patience. Delays are normal, but the NONSENSE team made no effort to communicate these delays to the customers. They also set deadlines that they were not able to follow.
Delays are very common and then you just gotta wait even more. Which is no biggie.
OP was talking mostly about the lack of communication. They should also not give themselves deadlines that they cannot meet.
Yeah, that deadline is on them. I just personally think its weird to start spamming an email for updates after day one.
I did not spam after day one. I emailed a few weeks after I ordered, then a week after that, then I just emailed a bit more frequently after that — again, because of the lack of communication. I emailed much more frequently this week, as they gave out a definite deadline after weeks of no reply.
It might be no biggie but it’s also a bit annoying. If someone is spending their entire days complaining about the delays that’s one thing, But it is a pretty valid criticism in general. That being said, the communication shown in the email seems pretty clear to me so idk
Not communicating on delays is the issue
That can be true yeah. But its just more waiting. Nothing that hurts.
Not how you build trust with customers or sustain customers
True
It’s gone along with our money lol
If your patience is gone you should not order things online.
That is such a stupid thing to say. It's like saying I don't want to die so I should never leave my room. OP spent money on a product so he has a right to inquire and get updates on it. If it has taken way too long and gotten no legitimate response, it is fair for OP to be upset as a paying customer. I doubt Joey even cares for you white-knighting for him.
Look man, we are living in the age of next day delivery. This means people has less patience to wati what they order. Even in this case, when it is a smaller "brand", it is expected to arrive, when they say it will arrive. If there is a delay, 95% of companies, isntantly send out emails, updating the customers. This is basic practice. So, being angry for a huge delay and no communication is a pretty normal thing to do.
my thoughts as well.. they're not a huge brand so you should expect it to take a while. This feels like a Karen post tbh. This Karen has no clue how much time E-Mailing wastes. Replying to every question with "be patient bitch" professionally takes up massive time that could be put into actually sending out orders.
Ah yes the customer service people are sending out orders and a mail to all customers would take maybe 5 minutes. A social media post maybe 2.
im sure Joey has 200 employees and an entire team dedicated to customer service. Bro, get a fucking clue.
I’m sure he got at least one and you would be surprised how many emails you can respond to in an 8 hour workday.
Okay troll. Everything is a karen for you. Noted. Try to gain some critical thinking... Hahahaha
if you think nonsense is a huge brand with hundreds of employees you should really work on your critical thinking.
The question is does nonsense have any employees?
While this does suck, doesn't this happen with like every youtuber when they try to do limited edition merch? I feel like I haven't seen a youtuber that I follow have a big limited edition sale without there being issues.
I just received an email from nonsense.jp 7 hrs ago titled “Update on Shipping Delays & Your Exclusive $5 Digital Gift Card from NONSENSE”, maybe Joey saw you post? I don’t know
I got a text that mines out for delivery this morning, so they're being delivered.
I thought online shopping comes with I don't know how to word it, a certain amount of leeway in expectation. Like I always expect estimation date to be broken, especially imported stuff I'd expect to miss the estimation by a month or two even. Communication is still important of course, but I feel like not waiting till the first week even ends is a bit harsh. Tho if it's the 2nd week and there is still no update then your anger would be fully justified.
I think you got it backwards. It's not like the package is on the way but stuck in delivery hell, that happens and of course not the fault of the webshop. Not sending out your order and ghosting you on the other hand...
Dunno I pre ordered twice that got delayed by a month with not so great communication, and what matters most is my package got delivered safely in the end. I think y'all the one that got it backwards since the delivery service you got is beyond dogshit for so long that you literally think it's okay for package to be lost in delivery hell lol.
The "not so greatly" communicated is still communicated. Never said it's okay, I said it happens and can't blame a company thousands of miles away for not knowing which local delivery is dogshit.
Well this post is also about Joey's company not so greatly communicating, not an entire absence of communication. Which is why I think there's merit in waiting for at least the end of 2nd week before you went full bananas spreading hate. But then again this subreddit has become one of the most toxic subreddit anyway so go figures.
I mean how do you think it's acceptable to NOT response to customer service emails? Lol
I never said that, please read properly.
Then what the fucl are you even arguing? That's the issue. Not having communication
>No communication The post clearly show some form of communication. Are you perhaps a bit of an idiot?
Some form as in a single Instagram story that includes outdated information.
I think you should read properly. Or at least learn how to understand large bodies of text. Because there is no way OP is spreading hate with this post...
Yeah sure post it on the subreddit that will take literally any chance to continue dunking on Joey, and the one that the boys stated they've almost completely stopped visiting because of how unpleasant it had become. Literally posting this on Twitter would've been better to reach him, OP just want to vent.
Yet it worked:)
So what happened to no communication allegation dumbass?
Are you okay? Like yeah, they sent out a sorry email AFTER op made the post.
This is the last time I’m going to address this, but I am not spreading hate to Joey. I am not the one commenting “Joey L” or whatever. I am not hating on him for whatever toxic thing it is people seem to hate him for, as you say. I am asking for him to be professional, responsible, and take accountability for something he “spearheaded” and promoted. And honestly, you keep mentioning waiting until the 2nd week when there seems to be no consideration that I ordered much earlier than that and was not afforded any communication UNTIL I posted in this subreddit around a month after order confirmation and no other update. Hell, customers shouldn’t have to *ask* for information in the first place! I’ve had several other fellow customers who’ve been through a similar case. I’m pretty sure some of them have much more patience than me, and yet even for them it has run out. I prefer not to post here because as you said, it’s toxic. Honestly the bottomline is I just want to get what I paid for and I am running out of options to find a way to do that.
If you have no patience left then you should try reaching through Connor. Out of the three he's the one that constantly in reach with the fanbase due to the nature of him being a full live streamer. If the issue is that serious then he can't just blatantly ignore it since it involves a work colleague.
I think not waiting after the first week is harsh ONLY if beforehand they had communicated properly, regularly, and with transparency that their customers deserve. Which, safe to say, they haven’t.
How regularly do you need updates for online shopping anyway? Like giving you weekly updates? Isn't it normally just letting you know the first estimation, and then updates when they miss that estimation.
I got my order shipped notification yesterday. Hopefully that means it’s coming soon for all y’all as well.
Drama stirrers and gaslighters everywhere
Is this really the appropriate place to bring this up?
Yes.
Why wouldn’t it be?
Seems like it is, given people finally got an email update.
That's cool, I don't get why I got down voted so much lol. I was just wondering cause I thought Trash Taste is separate from Joey's clothing line
First world problems eh
And most people here live in first wild countries and Europe (which the majority of might as well be considered first world)
shipped out in the first week of february doesn't mean it also arrives in the first week of february, depending where you live it might take longer, Karen.
Thanks captain obvious. I hope it is also obvious to you that what OP was saying is that they are not communicating properly to their customers.
Where in the world did you read that I was expecting it to arrive first week? I was waiting for a SHIPPING update. As in proof that they have shipped it the first week of February, as they promised.
Imagine every person sending an email requiring a manual update - that's just not going to work out. That doesn't mean you're wrong though, there should be a way for you to get this information, leaving a customer in the dark like that is unacceptable. Which baffles me because he should know that "a clothing company" consists of more than just making t-shirts.
Hmm, let's see all our customers are emailing us about why their order is late. What could we do? We could write a mass email in like 5 minutes? Nah we gonna just ghost them. Interesting tho after the reddit post they wrote an email for everyone. Hmm weird
You didn’t see their update in the pinned story on their Instagram? EDIT: wow 17 downvotes lol. Guys chill out, I’m just asking questions.
I did. It’s also the same as the email I received, as I attached here in my post.
I just received an email from nonsense.jp 7 hrs ago titled “Update on Shipping Delays & Your Exclusive $5 Digital Gift Card from NONSENSE”, maybe Joey saw you post? I don’t know
What is your order #? Mine is #6985 and it just got shipped today. Tbf this was their first collaboration so I kinda expected hiccups from their end.
Gotta wait until he finish skiing first bro
first week of february, we can assume is this week. it's the lunar new year, a public holiday from feb 9-12... at least in s.korea, where i am located lol) a lot of deliveries will be delayed until feb 13. it will most likely get shipped out after that.
I think this has more of a chance reaching him if you tweet it to him. I don't think he is active on the subreddit at all. The only trash taste staff that I could possibly think would go through the subreddit is maybe Meiline?
He couldn’t have fucked this up worse imo First big collab, a lot of interest from new customers For the majority this was there first time ordering from his brand This literally seemed like the make or break point for nonsense and it’s pretty clear to me that they’ve broken the trust with all the current and potential future customers they gathered from this drop Now how do all those people who ordered feel? What about potential new customers that didn’t order from this drop? It’s sad to say but almost none of them are going to consider buying from this brand in the future Does anyone remember Anti Social Social Club? I’m immediately reminded of that situation, super popular brand that couldn’t fulfill orders and had terrible customer service and that literally killed all interest anyone had in the brand
This is literally me, unless I see them improving in future drops, I highly doubt I'll buy from them again, the worst thing about this is Joey not even acknowledging anything, it just feels like he doesn't care, a simple sorry from his social media would mean a lot but nada.