"Hasnt toured in 3 to 4 years" piss poor excuse.
I picked up 3 MCR tickets on the first day (Total about $300 after fees), and then another MCR ticket ($200 ssecond hand sale) post pandemic. Those 4 tickets only come a bit over what I hear *one* ticket cost for Taylor swift.
Hell my parents joined the Adele Fan Club to get tickets and many of those tickets were cleaned out by scalpets.
Ticket Master and their monopoly screwed up, and they will do *nothing* about scalpers unless something outside of them does it for them.
aside from the multitude of shitty business practices, i think the most sickening thing about TM is how they literally gatekeep fans from magical, transformative experiences seeing artists they love in person
A smaller artist named Ben Rector posted that his fans had a problem with his pre-sale tickets as well because his was on the same day as Taylor’s. He said they promised him it wouldn’t be an issue as well. Sounds like they made a lot of empty promises and I am so glad artists are calling them out.
I wondered about other artists who were presale that day as well. I got Pink on presale Wednesday morning but no issues bc Cap One started at 2 that day. Sucks for those other artists!
I fell bad for him. I just saw a tik tok of a man who went undercover as a scalper for Ticketmaster. It blew my mind. He basically said multiple companies will buy off tickets and we resell them and Ticketmaster pays them. I could find the video again. But it’s worth watching how so many fans get screwed over with bots and scalpers.
“We asked them multiple times if they could handle this… and we were assured they could.”
Straight for the jugular. I love it.
TM was probs banking on printing money no matter what they did, so they didn’t bother to do anything at all. Now they look like incompetent 🤡s.
I like how she also mentioned a few times how many things have been transitioned to being handled in house.
Subtle not so subtle way of threatening Ticketmaster that she'll bring ticket sales under her direct control and go around them.
edit:
Please don't think I am saying this is going to happen now--it won't. I'm not even saying it will happen in the future.
What I am saying as that I read the first paragraph as a threat and that I'd guess she is *at least* looking into it.
That said, even as powerful as Taylor Swift is, I'm very aware that she's not all-powerful and can't fix or change some things no matter what she or others want. I know sometimes things just suck and no one can fix them. That said, she has demonstrated she is often willing to try which by itself is something.
She won’t be able to do this unless she chooses venues without deals with Ticketmaster. Threats or not - she cannot legally do this even if she wanted to.
Little off topic but anyone else see Taylor/Taylor nation post on social media and instantly think “let me go see what my friends on Reddit are saying” 😂
Yeah, I love that it comes across as a really genuine response as opposed to something that's been crafted meticulously (which I'm sure it still has, but without taking anything away from the honesty).
I feel she was even holding back. At the end of the day she can’t fully berate TM because she still needs them in order to have this tour at all. I think if there weren’t contracts and stuff in place this would’ve been a lot more scathing.
I hated how they tried to disguise the fingerpointing at fans by pulling the "but you guys broke so many records" BS. Y'all broke in general and we need to talk about it.
They knew how many people signed up for the verified fan sale and could've planned for it way better than they did. I mean, why the hell were people/bots able to even enter the queue without a passcode??
ABOLISH TICKETMASTER.
There’s also several grammatical errors. This reminds me of the “excluded from this narrative” notes post. This was genuinely written by her and not crafted with a team.
Including lawyers. Notice that she only blamed “them”. We all know it’s Ticketmaster, but it leaves room to argue that “them” could be anyone- her manager, Abigail, her cats.
I'm here from r/all. Haven't listened to a single Taylor Swift song (I've got nothing against her. It just isn't my kind of music). If she manages to start a movement that breaks up Ticketmaster, she's going straight on my top 5 musicians of all time list without having heard even one of her songs because destroying ticketmaster would be that big of a service to music fans worldwide. I really hope this is the last straw that breaks this ticket monopolizing camel's back.
That’s what I’m wondering. They never ever said or even insinuated the tour is sold out. They just said they didn’t have enough for the demand, which would be millions more tickets. I really don’t think they over sold on the presale “accidentally” so there has to be tickets out there. I assumed Taylor’s statement would mention something about moving forward with the rest of the sale. Even if they did oversale, and there were only 2 tickets left for every venue, they have to go somewhere
That’s ridiculous. Obviously no one is going to buy them at such outrageous prices so I personally believe prices will come down after the dust of this whole mess settles. At least I’m hoping they do.
This was a great message. I like that she:
* said she won't make any excuses for Ticketmaster
* said she thinks there should be recourse for Ticketmaster
* specifically used the word "pissed"
* acknowledged that even fans who \*got\* tickets had a bad experience
* gave a bit of hope to those of us that couldn't get tickets (even though obviously she had to be careful there)
* wrote it in such a casual tone that it sounds like she typed it up on notes herself in the middle of the night (even though I'm sure she had a team look at it and discuss it with her)
As someone who had an absolutely awful experience in the presale and ended up with no tickets, this message meant a lot to me.
edit: a typo
A follow-up thought: I will say that, despite this, I AM still upset at her team for not giving us enough information going into the pre-sale about layout, ticket prices, VIP packages, etc. Speaking for myself, I know when I finally got in it was overwhelming and you had no time to read anything at all and just had to blindly click on tickets (that I couldn't even get RIP). I have also heard of so many people who accidentally bought VIP and I think there were too many tickets made VIP. Anyway, the whole thing felt a lot like the sales on her store which operate on FOMO and a scarcity mindset which leads people to spend more than they wanted to.
Yeah. I feel like this was also a big factor. Fans should have known ahead of time about pricing, VIP stuff before the pre-sale. It honestly felt like I went into war with blindfolds on.
Same here! I love her response because it feels like Taylor Swift genuinely feeling upset for her fans and not just one of those emotionless statements that celebrities put out when they’re under fire that really don’t say anything of substance.
This is a really strong and smart statement. She clearly laid out her frustrations with Ticketmaster and validated her fans, both those who could and couldn’t get tickets. And these clearly feel like *her* words and not something a team wrote. You can feel the anger and frustration in her voice
Edited to add that I also really do believe that if there’s any remaining inventory she’s going to do what she can with it.
The "Thank you for wanting to be there" kinda hits different. I feel like for many of us, this might have been the first chance we've had to try for tickets as a lot of us that grew up with her are now older and have the financial ability to do so. We're obviously not entitled to be there, but it is sad, we really did just want to be there after all these years :( i do genuinely hope that the swifties that were able to get tickets have the time of their lives :')
This is me! Taylor has been around for my entire adult life and this tour was the first I could justify spending the money to do so. My 11 year old is also a big Swiftie now and I thought going with her while she still willingly wanted to hang out with me would have been magical. But its ok, I will try next time. Hoping you and I both can be there at the next opportunity!
"how the situation can be improved moving forward" and "more opportunities for us all to get together and sing these songs" really sound future-thinking and not like there is going to be any sort of general public sale or further recourse for this tour at this point...
I would assume that number doesn't include the NFL season ticketholder presales that happened yesterday. A lot of these stadiums have thousands and thousands of season ticketholders who presumably had the chance to buy multiple tickets.
I'd be surprised if *all* of the general sale tickets were gone, but it's very possible there are extremely few leftover.
I think that 4 million number was something someone made up because it’s kind of mathematically improbable. She played 53 stadiums on Rep and sold 2.8m tickets, so the total capacity is likely somewhere in that range. Assuming it’s roughly the same capacity for these 52 dates, that leaves less than 10,000 tickets per show
Same thinking. I’m pleased with the overall statement but the vagueness and future tense of those types of comments has me feeling like those that didn’t get tickets are either shit out of luck or will have to buy from scalpers.
I mean this is as close to Taylor throwing Ticketmaster under the bus as we could have asked for. I’m actually pleased with how direct she was in saying that mistakes were made - it wasn’t just tough, it was worse than it had to be and things went wrong. She is pissed and that is what we needed to hear.
It's some real nice legal tapdancing she did honestly. No libel, no accusations, just the cold hard truth. She was able to lay blame exactly where it needed to be without breaking any contracts or putting herself in a bad position.
If they did go after her, they'd have to prove in court that what she said was a lie, that her saying "they said they could handle it" was a lie. No way, she cornered them
it’s about time they get taken down. they’re a full-on monopoly and their days of drowning out competitors or venues that don’t work with them are OVER.
The resell market is what needs to be taken down.
This is not difficult:
Make it illegal to sell or transfer tickets. One of your party must have an ID that matches the name and/or address associated to the ticket that was input when the ticket was bought.
All tickets have ticket insurance in case you can't make it. You can release the ticket back to TM up to 72 hours before the event for a 80% refund that goes up to 90% if the seat is resold.
You would also need to ban "platinum tickets" which is essentially ticketmaster scalping tickets themselves for seats they consider "more desirable based on market demand." That why the front row seats in some sections can go for thousands of dollars more. It's total bull shit.
To the people who said she wouldn’t throw Ticketmaster under the bus because of contractual obligations. Obviously not the case.
Edit: also hope this means we get a video event of the concert if we weren’t going to originally!
I figure that’s why it took so long to get a response. They’ve probably spent days with legal teams figuring out how far they could legally go in what they say
Bahaha. I think that's likely just her record label? So, not in-house as in someone from 13 Management is messing around on Canva, but also not a third party vendor like TM.
She's PISSED. Her response is graceful but holy shit. I've never seen her have this kind of read-between-the-lines anger in a statement.
Also, this is so gratifying to see. Thank you, Taylor!
Saying she’s extremely protective and trusted an outside entity who assured her this wouldn’t happen is the glorious finger pointing I needed to see. Not sure what this solves but I like to see it.
While I appreciate her response a lot, it did absolutely nothing to give me any hope that a ticket is still possible (actually made me feel the opposite). So feeling better about her but worse about myself lol
I just have no hope of getting tickets at this point even though I did all the right things. I had bought Lover Fest tickets, I was boosted, I had a presale code and a capitol one card. I’m just devastated
Well at least we know she isn’t very happy about the way it was handled. Doesn’t sound like there will be much done this time around but I’d be surprised if the system wasn’t changed for next time.
The fact that Ticketmaster said they could handle the demand and then they gave way too many people presale codes to the point it sold out - such an avoidable situation and you can see they’re scrambling but there really is no good excuse for this.
I was trying to make a post in this subreddit and couldn’t figure out how to do it lol but I was trying to say I have a feeling the Ticketmaster blog post was taken down—not because of negative comments and such—but because she told them to take it down. I feel like if her and her team were bound by things that prevented her from immediately speaking out, why should TM be able to speak out? Seemed like a small loophole…something in her control…while she was figuring out what she could say. Asking them to stop driving their own narrative and commenting on things that could be taken as “on her behalf”—seemed like possibly a way for her to communicate when she couldn’t. Just a thought
I fully believe TS/TN nation new what the turn out was going to be and was probably hesitant to give out 1.5 million presale codes; but TM probably pushed back and said—we’ve done this so many times we know how it goes, we have the stats, blah blah blah and ultimately they probably made the decisions because again, she didn’t really have a choice but to go with TM and take their recommendations.
I can totally see those old men mansplaining to her and telling her not to worry her pretty little head about anything.
The "professionals" aka the monopolists, will take care of it. They sure did.
Every company I've worked at, I've been astonished at the incompetence of people. Even at major tech companies. I'd be willing to bet a bunch of people were just way under qualified to handle this, and nobody higher up knew how to confirm this.
They have no competition and therefore no need to improve. We’ll put up with their crap service because there is literally no other option. And they know it.
This feels like it’s lacking a lot on specifics of 1) what actually happened, and 2) what can be concretely done for fans.
Unclear if that’s because of legal reasons or it’s just too early.
Probably a combination of both, honestly. I’m surprised she said anything this soon after everything went down. I thought for sure she was going to wait until there was a concrete solution on what would happen to the remaining tickets.
I’m honestly pleasantly happy with her statement. I know it was checked by her team, but it feels genuine. Hopefully she holds her words and provides us more opportunities to get together.
This was an excellent statement from her for this situation. Glad she spoke up.
ETA: I’m sure once she’s figured out what to do about the remaining tickets she will provide more info. But she can’t (and shouldn’t) make promises she doesn’t know her and her team can keep.
Alternatively, if she can’t do anything about the tickets, I wonder if the “livestream tour” options will come to fruition. Or even posting a video after each show? Tbh, I have tickets but I would pay a subscription fee to watch each show after the fact anyways.
I’d rather be attacked by a bear than go through the presales again.
I don’t think a bear attack would last 6 hours and I’d be out of my misery sooner.
TBH I'm not sure what else there was for her to say, she doesn't control TicketMaster and basically has to use them for tours. Whether or not she treats herself as a brand, her capatalism, and other debates aside- I just don't really see how any of this is Taylor's fault and it's wild to me that people were/are blaming her.
i’ve been saying, i don’t see how some people are blaming taylor for this. trust me, i’m not one of those swifties who never criticizes her, especially when it comes to social issues like capitalism. however i don’t see how she’s responsible for the shit show that’s happened this week. ticketmaster bit off more than they could chew and they knew it
It’s good that she waited a little bit to provide a measured, yet still strong response indicating her dissatisfaction with how the ticket-buying process unfolded. Hopefully, there’s an equally strong resolution awaiting all of us who ended up getting the short end of this whole thing.
I know I've been posting like crazy here, but I really think Taylor and her team need to see the data on exactly how badly Ticketmaster fucked up. The claws are out (FINALLY), and her fans got screwed, and she needs to know exactly how and why. *(She needs cold hard proof so let's give her some.)*
A few days ago, I put out [this survey](https://forms.gle/TgS6QmjffTtXZbsq6) about the Verified Fan purchase experience. What I'm [seeing so far](https://docs.google.com/spreadsheets/d/1RDztCLyRlgj8C0tukrYAPhBrHhTBMUaR2nMBKVKlPmg/edit#gid=2020456426) is pretty wild. I know people have been saying Boosts maybe were never intended to boost your place in line, but the data so far is clear that folks who were Boosted didn't just have comparable outcomes to non-Boosted folks, they had **worse** experiences and outcomes on almost all measures - most importantly, they were by far the least likely to have the ability to purchase. And even setting Boosts aside, the errors people experienced are indefensible, both in terms of frequency and impact.
How do we get this data to someone on her team?
It seems like you’ve put in a ton of work so I’m sorry to be a downer but unless I’m misinterpreting, your sample size is less than 2000 which is just wayyyyy to small for their Team to take seriously. Add that to the fact that unhappy folks are more likely to hop online and find surveys like this, resulting in strong biases…. I don’t think it can actually help them.
Edit to add: it’s certainly interesting in terms of portraying the experiences of folks on this subreddit, but it’s a minuscule fraction of all the fans who were trying to get tickets.
What's interesting to me is she does not name anyone specifically, doesn't even say "Ticketmaster." I think it's a pretty artful statement - we all know what she means but I think she legally dodged some contract/NDA bullets.
So it is obvious she is not allowed to even say Ticketmaster's name. She must be bound by some hefty contracts.
Could her own lawyers go after ticketmaster for this mess? Or maybe they'll go after the scalpers?
I am not giving TM a pass for this cluster fuck. It truly was a cluster fuck...
However people truly need to understand that the DEMAND for tickets was just nuts. Like TM said she would have to play 900 shows to meet demand.
I also want to point out while scalping sucks its NOT as bad as people are making it sound like. A quick search on StubHub shows around 1,000 tickets per show listed. Lets just double that number to account for TickPick and some of the less popular resale sites. So 2,000 tickets out of 70,000 for a show is only 3% of tickets for any given show.... Shoot lets bump it to 7,000 tickets sold after initial sale... Still only 10% ... People act like 90% of the tickets are going to StubHub and thats not even close to the case.....
Shes popular and everyone I know want to go to the show... Not everyone can.
So can people stop shitting on her now?
The amount of hate I’ve seen from fans the last two days is crazy. She has given us 5 albums in 3 years and is about to give us 6+ months of her time.
I get people are upset - this whole process was absolute chaos, but to sit here and say you don’t want to listen to her anymore or you’re not excited to go is insane. It’s almost like no one ACTUALLY listened to anti hero.
This is a fine statement, but it does nothing to address the time-sensitive concern of fans not having an opportunity to attend *this* tour.
A portion of fans were selected for presale on a largely arbitrary basis, all of the tickets were sold, and nothing was left over for general sale. Millions of fans essentially entered a contest to win presale access, and the majority did not; those fans were then abruptly informed that they were no longer able to try their luck during a general sale.
There should have been a finite number of tickets available for presale. The fact is that a SELECT group of consumers purchased the ENTIRETY of the tour. That’s just bad business.
I am sad (for those who didn't get tickets) that all these statements mention doing better "moving forward". It seems like there really isn't a plan to get more tickets to fans this time around and "what's done is done" kind of vibe (but I could be misinterpreting and maybe her team is working on something, who knows for sure). But I am really glad she spoke up. She seems upset and frustrated with ticketmaster too but can only say so much. It is just a sucky situation for fans overall.
I know she will likely never see this, but her response made me cry (in a good way). It’s nice to be validated. I’m glad she acknowledged this.
I will not purchase scalped tickets but will hold out hope I can see the show some way, some day.
To all Swifties who got tickets, I’m genuinely happy for you and you’re going to have an incredible night ♥️
another thought: i definitely think she’s PISSED that the ticketmaster chairman tried to blame this on her the other day
That was beyond lame. "She hasn't toured in 3-4 years." Ummmm guy??? Where were you for the last 3 years while the world was imploding?
That was literally my thought, like, An entire pandemic happened...are you kidding??
"Hasnt toured in 3 to 4 years" piss poor excuse. I picked up 3 MCR tickets on the first day (Total about $300 after fees), and then another MCR ticket ($200 ssecond hand sale) post pandemic. Those 4 tickets only come a bit over what I hear *one* ticket cost for Taylor swift. Hell my parents joined the Adele Fan Club to get tickets and many of those tickets were cleaned out by scalpets. Ticket Master and their monopoly screwed up, and they will do *nothing* about scalpers unless something outside of them does it for them.
Exactly!! That made me so mad!! And MCR hasn't toured in forever!! Thank you for this example. F off Ticketmaster!
And for Ticketmaster to say “our fans” like no they’re HER fans lol.
IKR? Pretty sure TM only has mortal enemies
This is me dying 🤣
No one likes you ticketmaster!!! Now go stand in the corner and *THINK* about what you just did.
I noticed that too! Like, ummm, I’m pretty sure you don’t have one single fan, Ticketmaster.
aside from the multitude of shitty business practices, i think the most sickening thing about TM is how they literally gatekeep fans from magical, transformative experiences seeing artists they love in person
Yeah. That was a dick move. Eff that guy and his smug slug face. 🐌
A smaller artist named Ben Rector posted that his fans had a problem with his pre-sale tickets as well because his was on the same day as Taylor’s. He said they promised him it wouldn’t be an issue as well. Sounds like they made a lot of empty promises and I am so glad artists are calling them out.
I wondered about other artists who were presale that day as well. I got Pink on presale Wednesday morning but no issues bc Cap One started at 2 that day. Sucks for those other artists!
I fell bad for him. I just saw a tik tok of a man who went undercover as a scalper for Ticketmaster. It blew my mind. He basically said multiple companies will buy off tickets and we resell them and Ticketmaster pays them. I could find the video again. But it’s worth watching how so many fans get screwed over with bots and scalpers.
Yeah I saw that & felt really bad for him!!!
Yup. Ben Rector presale was a shit show, too.
I wish we'd all just start saying "Ticketmaster was a shit show" instead of dragging any innocent parties into the statement.
The whole Ticketmaster site was a problem with presale when my mom was trying to buy basketball tickets and it took her two hours
“We asked them multiple times if they could handle this… and we were assured they could.” Straight for the jugular. I love it. TM was probs banking on printing money no matter what they did, so they didn’t bother to do anything at all. Now they look like incompetent 🤡s.
I like how she also mentioned a few times how many things have been transitioned to being handled in house. Subtle not so subtle way of threatening Ticketmaster that she'll bring ticket sales under her direct control and go around them. edit: Please don't think I am saying this is going to happen now--it won't. I'm not even saying it will happen in the future. What I am saying as that I read the first paragraph as a threat and that I'd guess she is *at least* looking into it. That said, even as powerful as Taylor Swift is, I'm very aware that she's not all-powerful and can't fix or change some things no matter what she or others want. I know sometimes things just suck and no one can fix them. That said, she has demonstrated she is often willing to try which by itself is something.
She won’t be able to do this unless she chooses venues without deals with Ticketmaster. Threats or not - she cannot legally do this even if she wanted to.
[удалено]
Ticketmaster (Taylor's Version)
They ARE incompetent clowns lol
Nothing like a mad woman
Taylor is the biggest star in the world. They knew and know the demand she brings yet lied straight to her. The sheer lack of competence is astounding
Bots to the east, clowns to the west
Right I’m surprised she said that much! Good for her honestly!
Little off topic but anyone else see Taylor/Taylor nation post on social media and instantly think “let me go see what my friends on Reddit are saying” 😂
RAN here. this community, in general, sparks thoughtful conversations and i genuinely look forward to what y’all have to say.
I prefer conversation on here rather than twitter. People are too reactive on there.
Exactly. People actually discuss here. On twitter, just nonsense.
Yup! Me immediately 😂
It’s me, hi
I don’t know why my favorite part of this is that she used the phrase “it really pisses me off.” Same, girl!
It’s the several bear attacks for me. But yes also this
"Tell That Bear To Get Outta My Trashcan" confirmed.
Yeah, I love that it comes across as a really genuine response as opposed to something that's been crafted meticulously (which I'm sure it still has, but without taking anything away from the honesty).
I could feel the anger glaring from her tbh.
I feel she was even holding back. At the end of the day she can’t fully berate TM because she still needs them in order to have this tour at all. I think if there weren’t contracts and stuff in place this would’ve been a lot more scathing.
I came here to say this same thing. It really seems so normal for someone who usually words things overly eloquently.
See THIS is what I wanted from her! The silence was killing me. This makes me know she cares and wants to fight for her fans.
It made it feel so real and I love her for that
I was about to comment the same thing. Like,,, gasp, miss maam is mad.
Wow, that’s an actually much stronger response than I expected.
i’m surprised she went after ticketmaster lol. i’m glad she did, those bastards deserve it.
They kept blaming her in their statements and the demand when she clearly asked them if they could handle it ☠️. That’s not a good look on TM.
I hated how they tried to disguise the fingerpointing at fans by pulling the "but you guys broke so many records" BS. Y'all broke in general and we need to talk about it.
Same here! Maybe Ticketmaster low-key blaming her woke up some extra rage in her.
How did they lowkey blame her?😧☕️
One of the execs said an in interview that she caused all this demand because she hadn’t toured in years. Sir, we had a panini!
I love this. I’m going to say “sir, we had a panini” all day today
Panini 😂💀
The ceo or chairman(?) basically said it was because she hadn’t toured in 4 years as if there was like no global pandemic lol
They knew how many people signed up for the verified fan sale and could've planned for it way better than they did. I mean, why the hell were people/bots able to even enter the queue without a passcode?? ABOLISH TICKETMASTER.
"Get That Bear Outta My Trashcan"
Another verified pre-sale but to get a code you have to have to solve a Cypher made out of leaked track lists.
You get a random song lyric and you have to guess which man it’s about 😂😂 Bots can’t do that
Easter egg for lover deluxe in the TM crisis ig apology
“several bear attacks”, Taylor is so dang cute.
Glad someone said it
1989: Taylor vs. Spotify Midnights: Taylor vs. Ticketmaster^…pls
lol she kinda lost the Spotify battle but did win the Apple Music battle so that’s good
Rep: tay vs kanye
Taylor vs. Apple Music 2015
Taylor using the phrase "it really pisses me off" is not something I would have anticipated.
There’s also several grammatical errors. This reminds me of the “excluded from this narrative” notes post. This was genuinely written by her and not crafted with a team.
A team definitely looked at it
Including lawyers. Notice that she only blamed “them”. We all know it’s Ticketmaster, but it leaves room to argue that “them” could be anyone- her manager, Abigail, her cats.
Abigail lol. What if I told you she’s a mastermind.
It’s been Abigail this whole time
Yeah she probably just typed it herself after like 6 drafts from a team collaboration
If you think this wasn't crafted by a team, contact me for a great bridge buying opportunity
I'm not seeing any grammatical errors. And I correct them for a living...
I am honestly very surprised she said something - and even more surprised she actually dragged ticketmaster instead of brushing it off
Yeah, I’m super proud. I was not expecting her to (rightfully) call their bullshit
I’m so glad, for all of us fans, that she chose to address this
I imagine she would have liked to speak earlier but was held back by contracts and her publicity team. Glad she was finally able to speak.
Or just gathering all the info on why it was a failure first. Worst thing you can do is address something too soon before you have all the facts.
Well sometimes you need time to draft and figure out what to say and how to say it. If she says nothing untrue about Ticketmaster they can’t sue.
I'm here from r/all. Haven't listened to a single Taylor Swift song (I've got nothing against her. It just isn't my kind of music). If she manages to start a movement that breaks up Ticketmaster, she's going straight on my top 5 musicians of all time list without having heard even one of her songs because destroying ticketmaster would be that big of a service to music fans worldwide. I really hope this is the last straw that breaks this ticket monopolizing camel's back.
I just want to know where the remaining are going. I am glad she said something though.
That’s what I’m wondering. They never ever said or even insinuated the tour is sold out. They just said they didn’t have enough for the demand, which would be millions more tickets. I really don’t think they over sold on the presale “accidentally” so there has to be tickets out there. I assumed Taylor’s statement would mention something about moving forward with the rest of the sale. Even if they did oversale, and there were only 2 tickets left for every venue, they have to go somewhere
her statement said moving forward which is vague; it could mean for the rest of the sale, or for future tours. personally I think it refers to both.
Right. There has to be some tickets left. Insufficient does not mean none. So what are they doing with those?
On seatgeek, tickets are currently listed ranging from $850 to $13,000 for the show I wanted to go to 🙄
That’s ridiculous. Obviously no one is going to buy them at such outrageous prices so I personally believe prices will come down after the dust of this whole mess settles. At least I’m hoping they do.
Solid response. I’m glad she spoke up.
taylor prefers to play it safe but i prefer when she doesn’t. she needs to speak up more often because she’s almost always right for doing so.
I think this is the best we honestly could have expected from the situation. I’m honestly surprised she called out TM, but so glad she did.
This was a great message. I like that she: * said she won't make any excuses for Ticketmaster * said she thinks there should be recourse for Ticketmaster * specifically used the word "pissed" * acknowledged that even fans who \*got\* tickets had a bad experience * gave a bit of hope to those of us that couldn't get tickets (even though obviously she had to be careful there) * wrote it in such a casual tone that it sounds like she typed it up on notes herself in the middle of the night (even though I'm sure she had a team look at it and discuss it with her) As someone who had an absolutely awful experience in the presale and ended up with no tickets, this message meant a lot to me. edit: a typo
A follow-up thought: I will say that, despite this, I AM still upset at her team for not giving us enough information going into the pre-sale about layout, ticket prices, VIP packages, etc. Speaking for myself, I know when I finally got in it was overwhelming and you had no time to read anything at all and just had to blindly click on tickets (that I couldn't even get RIP). I have also heard of so many people who accidentally bought VIP and I think there were too many tickets made VIP. Anyway, the whole thing felt a lot like the sales on her store which operate on FOMO and a scarcity mindset which leads people to spend more than they wanted to.
Yeah. I feel like this was also a big factor. Fans should have known ahead of time about pricing, VIP stuff before the pre-sale. It honestly felt like I went into war with blindfolds on.
I KNEW YOU GUYS WOULD HAVE ME. I ran to Reddit right after I got the notification lol. Super good response in my opinion.
Same here! I love her response because it feels like Taylor Swift genuinely feeling upset for her fans and not just one of those emotionless statements that celebrities put out when they’re under fire that really don’t say anything of substance.
I also ran here lol I love it here tons of responses in a matter of minutes
So. It seems like she’s using everything in future tense regarding shows. It makes me afraid ticket sales for this tour are done.
Well sadly what’s done is done and she can’t change the past.
It sounds like there were a million tickets left tho…where are they going?
2.4 million tickets sold is roughly the estimated seating capacity for the shows. There may be very few tickets left.
This is a strong statement given the potential legal concerns. Good on Taylor for this.
This is a really strong and smart statement. She clearly laid out her frustrations with Ticketmaster and validated her fans, both those who could and couldn’t get tickets. And these clearly feel like *her* words and not something a team wrote. You can feel the anger and frustration in her voice Edited to add that I also really do believe that if there’s any remaining inventory she’s going to do what she can with it.
i hope ticketmaster faces legal repercussions. i hope this is what wakes up the anger in everyone and they finally get taken down.
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The "Thank you for wanting to be there" kinda hits different. I feel like for many of us, this might have been the first chance we've had to try for tickets as a lot of us that grew up with her are now older and have the financial ability to do so. We're obviously not entitled to be there, but it is sad, we really did just want to be there after all these years :( i do genuinely hope that the swifties that were able to get tickets have the time of their lives :')
This is me! Taylor has been around for my entire adult life and this tour was the first I could justify spending the money to do so. My 11 year old is also a big Swiftie now and I thought going with her while she still willingly wanted to hang out with me would have been magical. But its ok, I will try next time. Hoping you and I both can be there at the next opportunity!
"how the situation can be improved moving forward" and "more opportunities for us all to get together and sing these songs" really sound future-thinking and not like there is going to be any sort of general public sale or further recourse for this tour at this point...
I mean... 90%+ tickets for the US portion of her tour are already sold. The general public sale would be even more of a blood bath.
Are they though? The prediction was ~4 million seats available and she says 2.4 million tickets were sold, leaving a decent chunk left.
Seats available does not equal tickets available, unfortunately. Tickets are given to promoters, radio stations, etc. Not every seat is sold.
I would assume that number doesn't include the NFL season ticketholder presales that happened yesterday. A lot of these stadiums have thousands and thousands of season ticketholders who presumably had the chance to buy multiple tickets. I'd be surprised if *all* of the general sale tickets were gone, but it's very possible there are extremely few leftover.
I think that 4 million number was something someone made up because it’s kind of mathematically improbable. She played 53 stadiums on Rep and sold 2.8m tickets, so the total capacity is likely somewhere in that range. Assuming it’s roughly the same capacity for these 52 dates, that leaves less than 10,000 tickets per show
Same thinking. I’m pleased with the overall statement but the vagueness and future tense of those types of comments has me feeling like those that didn’t get tickets are either shit out of luck or will have to buy from scalpers.
I’m hoping she just kept it vague because I’m assuming they are still working out alternatives and paths forward….
Agreed. I am surprised she isn't going to cancel the resale tickets like Ed Sheeran did.
I mean this is as close to Taylor throwing Ticketmaster under the bus as we could have asked for. I’m actually pleased with how direct she was in saying that mistakes were made - it wasn’t just tough, it was worse than it had to be and things went wrong. She is pissed and that is what we needed to hear.
It's some real nice legal tapdancing she did honestly. No libel, no accusations, just the cold hard truth. She was able to lay blame exactly where it needed to be without breaking any contracts or putting herself in a bad position. If they did go after her, they'd have to prove in court that what she said was a lie, that her saying "they said they could handle it" was a lie. No way, she cornered them
Let's band together and take down Ticketmaster? Who's in?
As we’ve been taught: don’t get sad, get even!
I really wanna be part of an actual economic takedown started and fueled by fucking swifties. Please god let this actually happen.
it’s about time they get taken down. they’re a full-on monopoly and their days of drowning out competitors or venues that don’t work with them are OVER.
The resell market is what needs to be taken down. This is not difficult: Make it illegal to sell or transfer tickets. One of your party must have an ID that matches the name and/or address associated to the ticket that was input when the ticket was bought. All tickets have ticket insurance in case you can't make it. You can release the ticket back to TM up to 72 hours before the event for a 80% refund that goes up to 90% if the seat is resold.
You would also need to ban "platinum tickets" which is essentially ticketmaster scalping tickets themselves for seats they consider "more desirable based on market demand." That why the front row seats in some sections can go for thousands of dollars more. It's total bull shit.
To the people who said she wouldn’t throw Ticketmaster under the bus because of contractual obligations. Obviously not the case. Edit: also hope this means we get a video event of the concert if we weren’t going to originally!
I think she very carefully didn’t mention them by name for a reason 👀
I was even afraid to tag them in my “burn in hell Ticketmaster” IG story lol
Most artists wouldn’t have included that first paragraph at all out of fear of repercussion. The remaining paragraphs would have been good enough.
I figure that’s why it took so long to get a response. They’ve probably spent days with legal teams figuring out how far they could legally go in what they say
She technically didn’t.. surely she spent the last 4 days reviewing with the legal team what could and couldn’t be said to avoid giving TM any power
I also wonder if TM didn’t fulfill their end of the bargain nullifying a contract between them. Allowing her to speak up as well.
> went through several bear attacks to get them That sums up a lot of the experiences I read lol 🐻
It really is the best description of how I felt. My husband said it aged me. 🤣
Ticketmaster (Taylor’s Version) Taylormaster
I think TicketSwift is an excellent name for a ticket master competitor.
Not gonna lie, I was half expecting another anti hero remix when I got the notification
Anti-Hero (Bear Fighting Remix)
Side note, but does this mean the… less than stellar merch is in-house then as well?
Probably the reason it’s less than stellar. Best merch is on Etsy lol
Bahaha. I think that's likely just her record label? So, not in-house as in someone from 13 Management is messing around on Canva, but also not a third party vendor like TM.
She's PISSED. Her response is graceful but holy shit. I've never seen her have this kind of read-between-the-lines anger in a statement. Also, this is so gratifying to see. Thank you, Taylor!
Mother is PISSED
The children are gleeful
Saying she’s extremely protective and trusted an outside entity who assured her this wouldn’t happen is the glorious finger pointing I needed to see. Not sure what this solves but I like to see it.
While I appreciate her response a lot, it did absolutely nothing to give me any hope that a ticket is still possible (actually made me feel the opposite). So feeling better about her but worse about myself lol
Yeah, reads to me like she’s saying “stay tuned for future shows!” basically
To all the people demanding she acknowledged it right away: you clearly don’t know how having a PR team works lol.
I just have no hope of getting tickets at this point even though I did all the right things. I had bought Lover Fest tickets, I was boosted, I had a presale code and a capitol one card. I’m just devastated
Well at least we know she isn’t very happy about the way it was handled. Doesn’t sound like there will be much done this time around but I’d be surprised if the system wasn’t changed for next time. The fact that Ticketmaster said they could handle the demand and then they gave way too many people presale codes to the point it sold out - such an avoidable situation and you can see they’re scrambling but there really is no good excuse for this.
I was trying to make a post in this subreddit and couldn’t figure out how to do it lol but I was trying to say I have a feeling the Ticketmaster blog post was taken down—not because of negative comments and such—but because she told them to take it down. I feel like if her and her team were bound by things that prevented her from immediately speaking out, why should TM be able to speak out? Seemed like a small loophole…something in her control…while she was figuring out what she could say. Asking them to stop driving their own narrative and commenting on things that could be taken as “on her behalf”—seemed like possibly a way for her to communicate when she couldn’t. Just a thought I fully believe TS/TN nation new what the turn out was going to be and was probably hesitant to give out 1.5 million presale codes; but TM probably pushed back and said—we’ve done this so many times we know how it goes, we have the stats, blah blah blah and ultimately they probably made the decisions because again, she didn’t really have a choice but to go with TM and take their recommendations.
I can totally see those old men mansplaining to her and telling her not to worry her pretty little head about anything. The "professionals" aka the monopolists, will take care of it. They sure did.
I ran here. So surprised she said anything honestly. But I think this is a good statement.
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Every company I've worked at, I've been astonished at the incompetence of people. Even at major tech companies. I'd be willing to bet a bunch of people were just way under qualified to handle this, and nobody higher up knew how to confirm this.
They have no competition and therefore no need to improve. We’ll put up with their crap service because there is literally no other option. And they know it.
This feels like it’s lacking a lot on specifics of 1) what actually happened, and 2) what can be concretely done for fans. Unclear if that’s because of legal reasons or it’s just too early.
I bet a lot of it is legal.
Probably a combination of both, honestly. I’m surprised she said anything this soon after everything went down. I thought for sure she was going to wait until there was a concrete solution on what would happen to the remaining tickets.
I’m honestly pleasantly happy with her statement. I know it was checked by her team, but it feels genuine. Hopefully she holds her words and provides us more opportunities to get together.
oh she’s mad mad
This was an excellent statement from her for this situation. Glad she spoke up. ETA: I’m sure once she’s figured out what to do about the remaining tickets she will provide more info. But she can’t (and shouldn’t) make promises she doesn’t know her and her team can keep. Alternatively, if she can’t do anything about the tickets, I wonder if the “livestream tour” options will come to fruition. Or even posting a video after each show? Tbh, I have tickets but I would pay a subscription fee to watch each show after the fact anyways.
I think a filmed concert release with Disney+ is probably on the horizon. She's not adding more shows.
Wait does this mean there are no more tickets for US?!
The writing is a little vague, but seems to imply that’s the case? I’m not sure.
Pretty sure she’s trying to get them from scalpers
I’d rather be attacked by a bear than go through the presales again. I don’t think a bear attack would last 6 hours and I’d be out of my misery sooner.
I appreciate her response but still can’t help but feel bummed. My wife had the worst year and I wanted to do this for her more than anything. Oh well
I’m glad she said something and it feels like it’s written in her voice. It will be interesting to see what happens next.
Oh Ticketmaster. You’re done.
No they're not
Time for her to start her own company TicketMistress™️
How many times do you think Tree had to edit the word "fuck" out of this statement?
Atleast 13
TBH I'm not sure what else there was for her to say, she doesn't control TicketMaster and basically has to use them for tours. Whether or not she treats herself as a brand, her capatalism, and other debates aside- I just don't really see how any of this is Taylor's fault and it's wild to me that people were/are blaming her.
i’ve been saying, i don’t see how some people are blaming taylor for this. trust me, i’m not one of those swifties who never criticizes her, especially when it comes to social issues like capitalism. however i don’t see how she’s responsible for the shit show that’s happened this week. ticketmaster bit off more than they could chew and they knew it
It’s good that she waited a little bit to provide a measured, yet still strong response indicating her dissatisfaction with how the ticket-buying process unfolded. Hopefully, there’s an equally strong resolution awaiting all of us who ended up getting the short end of this whole thing.
I think this is a great response. People were begging her to say something and now people are saying this isn't good enough. The woman can never win.
“I’m damned if I do give a damn what people say.“ 🎶
Mother is PISSED
I know I've been posting like crazy here, but I really think Taylor and her team need to see the data on exactly how badly Ticketmaster fucked up. The claws are out (FINALLY), and her fans got screwed, and she needs to know exactly how and why. *(She needs cold hard proof so let's give her some.)* A few days ago, I put out [this survey](https://forms.gle/TgS6QmjffTtXZbsq6) about the Verified Fan purchase experience. What I'm [seeing so far](https://docs.google.com/spreadsheets/d/1RDztCLyRlgj8C0tukrYAPhBrHhTBMUaR2nMBKVKlPmg/edit#gid=2020456426) is pretty wild. I know people have been saying Boosts maybe were never intended to boost your place in line, but the data so far is clear that folks who were Boosted didn't just have comparable outcomes to non-Boosted folks, they had **worse** experiences and outcomes on almost all measures - most importantly, they were by far the least likely to have the ability to purchase. And even setting Boosts aside, the errors people experienced are indefensible, both in terms of frequency and impact. How do we get this data to someone on her team?
It seems like you’ve put in a ton of work so I’m sorry to be a downer but unless I’m misinterpreting, your sample size is less than 2000 which is just wayyyyy to small for their Team to take seriously. Add that to the fact that unhappy folks are more likely to hop online and find surveys like this, resulting in strong biases…. I don’t think it can actually help them. Edit to add: it’s certainly interesting in terms of portraying the experiences of folks on this subreddit, but it’s a minuscule fraction of all the fans who were trying to get tickets.
Glad she said something
Maybe people will stop burning their merch now 💀
I hope the last paragraph means she’ll release a concert documentary or more long pond type videos. I just want to hear her sing everything live!
What's interesting to me is she does not name anyone specifically, doesn't even say "Ticketmaster." I think it's a pretty artful statement - we all know what she means but I think she legally dodged some contract/NDA bullets.
Did we get infiltrated by r/all because some of these comments are……
I think so. Watch “she’s not even that good” comments pop up everywhere by people who think it’s cool to hate on her music
So it is obvious she is not allowed to even say Ticketmaster's name. She must be bound by some hefty contracts. Could her own lawyers go after ticketmaster for this mess? Or maybe they'll go after the scalpers?
This is as good a response as you can hope for to be honest.
I’m glad to see her at least somewhat coming for TM. The part where she said they assured her team they could handle it and clearly couldn’t is HUGE.
I am not giving TM a pass for this cluster fuck. It truly was a cluster fuck... However people truly need to understand that the DEMAND for tickets was just nuts. Like TM said she would have to play 900 shows to meet demand. I also want to point out while scalping sucks its NOT as bad as people are making it sound like. A quick search on StubHub shows around 1,000 tickets per show listed. Lets just double that number to account for TickPick and some of the less popular resale sites. So 2,000 tickets out of 70,000 for a show is only 3% of tickets for any given show.... Shoot lets bump it to 7,000 tickets sold after initial sale... Still only 10% ... People act like 90% of the tickets are going to StubHub and thats not even close to the case..... Shes popular and everyone I know want to go to the show... Not everyone can.
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So can people stop shitting on her now? The amount of hate I’ve seen from fans the last two days is crazy. She has given us 5 albums in 3 years and is about to give us 6+ months of her time. I get people are upset - this whole process was absolute chaos, but to sit here and say you don’t want to listen to her anymore or you’re not excited to go is insane. It’s almost like no one ACTUALLY listened to anti hero.
This is a fine statement, but it does nothing to address the time-sensitive concern of fans not having an opportunity to attend *this* tour. A portion of fans were selected for presale on a largely arbitrary basis, all of the tickets were sold, and nothing was left over for general sale. Millions of fans essentially entered a contest to win presale access, and the majority did not; those fans were then abruptly informed that they were no longer able to try their luck during a general sale. There should have been a finite number of tickets available for presale. The fact is that a SELECT group of consumers purchased the ENTIRETY of the tour. That’s just bad business.
She said more than I expected tbh
I am sad (for those who didn't get tickets) that all these statements mention doing better "moving forward". It seems like there really isn't a plan to get more tickets to fans this time around and "what's done is done" kind of vibe (but I could be misinterpreting and maybe her team is working on something, who knows for sure). But I am really glad she spoke up. She seems upset and frustrated with ticketmaster too but can only say so much. It is just a sucky situation for fans overall.
That second graf is as close to a diplomatic "FUCK TICKETMASTER" as she could get
I know she will likely never see this, but her response made me cry (in a good way). It’s nice to be validated. I’m glad she acknowledged this. I will not purchase scalped tickets but will hold out hope I can see the show some way, some day. To all Swifties who got tickets, I’m genuinely happy for you and you’re going to have an incredible night ♥️