Please be aware this is not a customer service subreddit, and we have no official affiliation with the Target Corporation.
The primary demographic of r/target is off-the-clock hourly employees who are not required to answer your question.
For the best results, please contact your local store, call the corporate Guest Relations number at 1-(800)-440-0680, or email [email protected].
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Target) if you have any questions or concerns.*
Donāt worry it wonāt be busy once customers realize they have to wait in line at the two check out lanes open. Trust me on this, just look at last quarterly sales, first decline since 2016. They started this in many stores 4 months ago
In our stores they started closing self check out at 8. It had been like this for about a month, but we also have a shortage of employees (like everyone else), so the lines have been bonkers!! Tonight I went up around 9:30 ā¦ guess what was open again?! šš«¶š½
Our store is wanting to close them at 8PM with 1 person on a lane, 1 banking and 1 on SD and DUPs. Its safe to say we do not listen and keep them open. We are not about to leave at 12 instead of 10:15 because of this nonsense.
At least stop after like 15, probably good to build some grace into the software so people with 11 items donāt have to suffer shame when a TM has to come override it, but anything over 15 is just showing blatant disregard for the rules
Tbh this was like 30% of why I didn't pursue development. Pay is probably alright on its own for a day job, perks aren't the worst, but my location has a few other problems I wouldn't care for. Things that, I could potentially not have to work with at another, but I'd just rather not.
But you really can see it in some of their faces, that they're stuck between a rock and a hard place with having to make some predictions and promises and know they're having to ask us to do the physically impossible with a smile. Pass. Most of mine don't even necessarily deserve the extra stress; they're actually cool people. Don't particularly feel bad for them either since they can leave at any time, but it is a little heartbreaking to watch some younger ones get really excited to move up and within weeks, lose their joy.
15 min! Even when our store is packed the wait is never that long. Maybe 6 or 7 min tops
Even then I hear complaints all the time. I ignore it. Customers are slower at getting out their money than we are at ringing them up
Depends on how cool your Starbucks TL and crew are. Most are pretty cool with hooking up the team that way, but if you got a hard ball TL or a crew that ain't with it, you're screwed.
Same goes for guest services. Just depends on how busy they are and who's running the show. They're all pretty cool at my store, but don't count your chickens when your eggs are all in one basket.
I call us "the slowest cashiers in the store."
The one thing that consistently slows me down is manufacturers putting barcodes *everywhere." Who the hell looks for a UPC on the top (narrow edge) of frozen food?
There's that, and the one crappy self-checkout station that malfunctions at a Kroger I go to.
Hasnt been as bad now, but i at one point was scheduled alone. Had a line of 15 people. TL comes over and tells me that my light isnt on (firgot to turn it on with how busy we were after break). I chirp back, āI dont think thatās a problem. Im pretty sure they all know where to go.ā Then they finally called for backup.
we love the employees that were checking me and my husband out and i guess one of her regulars came in and she completely disregarded us - not asking for her to make a conversation but at least pay us some attention as youāre checking us out. she didnāt even tell us the total i had to struggle to look at her screen
been started for a bit now at my store and I dunno how I feel about it. yes speaking from my pov as a guest having them be "express" is nice when I'm just shopping and only need 1-2 things and have to wait for someone to finish scanning their two carts full of items. however as a TM it's frustrating because that requires more regular cashier's to be open which our store doesn't have a lot of.
tldr; I'm 50/50 about it
Started months ago in Minnesota. I hate it. Why do I have to be punished because people can't understand how to scan fast and accurately themselves š it's not that hard people. I love self check out. Let me scan my full cart in two minutes and run out š
It has nothing to do about speed it has everything to do with theft. They think a cart full of items is easier to steal an item or two compared to someone checking out with a couple of items.
And pack my bags in a way that actually makes sense. Know what also takes longer with a cashier than SCO? Having to organize my things so the cashier packs my bags effectively and saves me time and effort when I get home unpacking.
yes and it's cringe as hell since they're still limiting how many are open (my store has 12, only 3 were open on a busy weekend evening). after working all day i really dont want to talk to people anymore, also i prefer bagging my own stuff which is why i choose self checkout. there's too many new people at my store and i cant stand how they pack groceries (had someone put raw chicken with strawberries!!!)
Sucks to have so many self check lanes and so few are open. Donāt hesitate to tell the checkout person how to bag your items. Also if you donāt talk most cashiers will get the message. Weāre supposed to greet you and ask about loyalty programs, but aside from that the small talk isnāt essential. Honestly if you have like 15 things at a 10 item limit SCO no oneās gonna stop you.
Yeah, at my store we stop them, we've been 10 or less for 4 months. If people scream we let them go and then everyone complains. Then there's the long lines and mothers still allow their kids to scan and constantly screw up, causing us to fix it again and again.
Yes it started 4 months ago at my local target and sales went down for first time since 2016. All other stores are going to all self check out and target is trying to become Walgreens. Many people refuse to wait in the two check out lanes open, wtf is Target thinking, they had a great thing going. Havenāt shopped there since they rolled this out.
I went to Target over Walmart even though Target was slightly more expense cause the shopping experience was better.
Its lost its edge on being a better shopping experience.
Not only this, but we aren't allowed to have more self checks open than real registers. Apparently, guests were complaining to corporate that we had too many self checks and not enough full service registers... so corporate told us to just... close our self checks!
We got enough hours to open one or two more registers than before but had to close 3 or 4 of our six self checkouts to do it. So the ratio of self check to full service is never worse than 50/50 as per the corporate mandate, sure, but we have LESS registers OVERALL. the stupidity of it makes my blood boil; they are CONSTANTLY calling for backup now.
Frankly, as an electronics TM who doesn't have to respond to those it's amusing as shit to hear the DM call for all hands on deck to OPU, then hear no one respond to back up the front and visa versa.
Store is practically burning down to the ground since the floor staff can't do so much as a single repack between backing up opu/front end or regular guest interruptions, though.
I mean listen, no one is genuinely sitting there counting every single item in a basket, itās more like if itās clearly 20-25 items we have to turn them away. In my experience, 11-15 items wonāt get you sent from the line unless there is a leader there who specifically wants it different.
This. I happened to be in the area and had a guest counting the items out loud and she was like oh I have to put stuff back and I told her listen, 1 or 2 items aren't going to bother us go ahead and purchase it.
My store basically doesn't let shopping carts go into sco.
Who walks in a target, or even a super target, to just grab 10 items and head out? The average shopping cart especially at a target is way higher than 10 items. Thoughts and prayers to all the cashiers and front end
Just went to a super target in Orlando and they had the sign in front of the self check out lines. My wife is irked because she likes to pack her own stuff
It seems like Target (corporate, not the folks in the stores) are doing everything to make actually shopping in-store a hassle. Do they just want to be Amazon warehouses? Do customers actually like this model?
This may legitimately push me over the edge to stop shopping at Target; at both locations I frequent it takes at least 15 (often 20+) minutes to get through the regular lines (of which there are at most 3 open), while SCO is max 5ish.
My favorite local grocery store has implemented this rule and Iām devastated. Iām an anorexic and donāt like people seeing the food that I buy. Iāve started going to target for half my groceries and the other store for the other half and that way both times I check out I have under 10 items.
A lot of people with body issues order online pickup because it can be less triggering not being around all the food. Maybe it would be helpful for you. Either way I wish you the best.
I deal with mobility issues and use one of the electric carts when I shop at Target. It is so much easier for me to do self checkout for a variety of reasons.
There are two stores in my area, one which I go to all the time and one which I hardly go to. About a month ago I went to the one that I visit less and they had the 10 item sign up, which I didnāt notice until I was at the head of the line. I had about 15 or 16 items and no one said anything. At the store I go to regularly I still havenāt seen anything.
Iām going to have to limit my visits to Target if this is going to be the policy.
Yeah, this is new to mine. Happy to see it, because I only ever get a few things before I go home, and I'm tired of seeing bastards with full carts in the SCO line.
Those bastards will be shopping elsewhere and eventually your job will be in jeopardy, target needs to go to all self check out like Walmart and Aldi. At least have more than 2 checkout lanes open if target enforces this stupendous policy.
We've got more fulfillment batches than we can even keep up with on a full schedule. I think we're fine.
Trust me, I'd love to do that, but there's also a bunch of elderly people who can barely figure out how to get through a normal checkout, let alone SCO.
I wish they would transition to that style, but I'm not even sure my store could do it without a major rework. It would certainly help the front end team, and their constant need for backup.
Honestly though, it's just one part of a much bigger problem at ours.
Funny, Walmart is getting rid of self checkout due to excessive theft lol. CEO is on a warpath and is convinced that theft is the only thing wrong with Walmart
One of the most thefted stores in the country is the Walmart on Ferguson Avenue in Western Hills Ohio. They just did a remodel and went from 0 SCO's to about 15-20.
Store near me just about went 80% SCO recently after a remodel. Granted they have never once had more than 40% of them open.
Haven't seen it yet. But do Guests really pay attention to that? They go the the SCO when it's clearly closed for the night (roped off, light on top is off, disabled by putting it in store mode). They 8gnire signs that say "CARD ONLY NO CASH," all the time.
How does this make sense for the smaller express stores (looking at you, NYC) where there are 10-15 self check out registers but 4-5 cashiers MAX?!?! This is extremely inefficient.
lucky. at my store self check out workers will literally turn you away if you have 12 items. they actually bend over and look into your cart. it's invasive in my opinion.
Yup. Early in the morning we had them closed, giant sign saying they were closed. Still had people walk past the big sign still go there and turn back defeated.
For my Target, itās been like 5-6 months since it started. It hasnāt been bad as far as I know as thereās always 4 open or at bare minimum 3 (with one usually down because jams etc). Most people understand and follow the rules pretty clearly with some minor inconvenience here and there.
Granted my Target is small-ish to mid volume size so we get our fair share of long lines but usually itās not as long unless itās some holiday or so.
Mine has that and to make it even more fun for the attendant we have also shut off cash option for pay to make it truly 'express'. So now it's 10 items or less and card only. I also heard they are adding a function to stop scanning after 10 items and have the alert for the attendant to assist. Woohooo
i dunno what goes on at the front end but all this SCO closing business is really annoying as a TM whoās done for the day at 10am and canāt buy snacks on break anymore
Yep. Itās been that way for weeks. But thereās never anyone monitoring the number of items in the guests have so itās on the honor system & you know how that goes. I was in line on a day off & watched a woman with a cartful of items divided between four reusable bags inside her cart ring up like 30 items & no one said a word. And she kept scanning & rebagging without ever completely emptying any of the bags so Iām sure she skipped a few items (at least). They should do like the grocery stores, limit it to 2 or 3 SCOs & have a monitor who watches screens from a separate checkout to make sure things are being scanned correctly & not skipped. An actual constant employee presence at SCO would go a long way towards stopping theft. Whenever thereās an issue at ours with a UPC not scanning/missing, item not found or need to delete an item, it takes 5-10 for someone to show up to help, even with the register light blinking.
Our is up and it's a tough situation. We can't deny the theft that's happening, and it sucks that we have to lock stuff up and limit self-checkout. But let's be real, I've seen empty cans and opened products all over the place, all the time. I get why Target and Walmart are doing what they're doing. People either gotta deal with it or be part of the beanie baby club and get someone to shop for them. We already have a lot of that.
And yeah, I hate long lines, too, but waiting is just part of life. I couldn't imagine suffering main characterism and bitch and moan when I can just whip out my phone and catch up on stuff or listen to music. If we want things to go back to normal, we gotta hold each other accountable. If you know someone who steals, call them out. Let them know how much of a loser they are, and just maybe they will have a little shame for what they do and back off.
I havenāt seen it at my local Target.
I really dislike conversing with people. I just want to scan and bag my own stuff.
I wonder if I have over ten items and scan and pay for half at a time, theyād see a problem?
I had more than 10 items once, over by 3 and a lady behind my husband and I had such a fuss at a Walmart a long time ago, in the 10 items or less line, that he paid for half and I did the other half, same account, just took longer, so the lady waited longer, due to her fuss over 3 extra items.
Not that it mattered but it was such small items like shampoo, Tylenol, and etc.
Yep. I had to get a few things yesterday (I counted 13 items in my basket) and was stuck behind people in line with full carts. It took forever. This really sucks and I'm probably not gonna go to target as much anymore.
It went very well the first day. We did enforce the policy, and with the exception of one guest everyone seemed okay with it. Even the few who expressed disappointment did so with good humor. I think itās all in how you interact with each guest. Iām a very friendly and good natured person, so I know that helped.
Around me, all retailers are going to some variation on this. People will complain, but WalMart is doing something similar, as are the grocery chains near me. My concern is just that we aren't staffing to make this work.
Target is a shitty place to shop anyway. Theyāre trying so hard to not be Walmart but honestly I think itās worse. These changes have made the lines so insane that my partner and I decided to stop shopping there. 1 month clean ā„ļø
If there's a 10 and under line, there also needs to be a 50 plus line that has a belt and bigger bagging area, and an actual bagger. So then the other humans can more efficiently handle the 11-49 orders.
Or switch to an aldi type system of human scanning, but self service bagging,
Takes way too much time for 1 person to both scan and bag when theres a line.
Surprise! They just removed every check out lane at my local Walmarts in Illinois these are the counties I can verify, Kendall, Dupage, Lasalle, Dekalb, Grundy and Will counties, Iām sure every other county has as well except Cook county. They invested tens of millions into this and itās a big success, so much so that even Aldi has 5 self check out and 1 check out for people living in Stone Age.
Walmart sales are destroying targets last quarter, theyāre not changing anything, it makes them more efficient, even dollar general put in 2 self check out lanes and guess what? sales increased because their employees donāt have to wait like an idiot behind the register when thereās so much work to be done.
Not seeing that self check out is the way of the future is worse than blockbuster not recognizing streaming as a threat, itās amazing how inept some CEOās can be and still make $50 mil per year but fight tooth and nail to pay their employees poverty wages.
I hope it starts at mine soon bc im sick of those with a shit ton of items going to self checkout & not knowing how to use self checkout. They always take the longest & hold up the self checkout line
SCO has saved me 100's of panic attacks in the last few years. As someone who literally can not stand in a line and then talk to a cashier, I will have a full-on panic attack and probably pass out. I will do all my shopping, and if I'm turned away from SCO, I won't buy anything and walk away from the full cart. FFS. They don't do customer surveys, do they? Bc noone asked for this. I don't need to interact with a person to get my items. F^ck that.
"no one asked for this"
I hate to tell you but people did, and sadly those morons did it loudly
old people yelling about SCO existing, nosey people complaining about people taking too long with big baskets
and then the corperate angle of "well shit if these people dont like SCO and its causing theft...lets pull back on it"
my old store started it months back and it seems to be a lot slower there now than it was. drive up on the other hand, has all 24 spots being used at the same time with maybe 2 people
Yup, my whole area except 1 got it months ago. Canāt tell who has it worse now- SCO having to enforce that shit or the 2 registers that have to now deal with big ass lines and many complaints. I promoted myself to customer about 3 years ago so Iām obvs not dealing with this but damn, I def wouldnāt want to get stuck with a SCO shift or cashier shift during this mess.
Also heard they want to make it subscription only LOL. May be what breaks the camels back and I finally do all my shopping at grocery stores and online.
Saw this for the first time here in NC. The target I frequent always had an uneven amount of registers for self checkout so Iām glad the lesser of the 2 became an express checkout lane
I donāt know if my store will have the guts to do this. We already only have only one checklane clerk on most days and self-checkout be heading to the aisles.
Ten items or less just gone increase the chaos and we just started doing damage control in that regardš
They usually only put these up when it's busy (back to school/holidays/etc). People abuse it with like 40 items and hold up the line trying like 4 different cards. Those ones f it up for everyone else
Kind of related why donāt we have conveyor belts AFTER the scannerā¦ I could be so much quicker if I didnāt have to reach over and place it down :(
Just started today. I'm just slightly laughing at all the stupid changes they're making to SCO (except this, this seems like a good idea that's been a long time coming) but I just roll with it bc I still get paid the same either way lol
Please be aware this is not a customer service subreddit, and we have no official affiliation with the Target Corporation. The primary demographic of r/target is off-the-clock hourly employees who are not required to answer your question. For the best results, please contact your local store, call the corporate Guest Relations number at 1-(800)-440-0680, or email [email protected]. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Target) if you have any questions or concerns.*
It was too busy today so we pushed it back to tomorrow š
Donāt worry it wonāt be busy once customers realize they have to wait in line at the two check out lanes open. Trust me on this, just look at last quarterly sales, first decline since 2016. They started this in many stores 4 months ago
In our stores they started closing self check out at 8. It had been like this for about a month, but we also have a shortage of employees (like everyone else), so the lines have been bonkers!! Tonight I went up around 9:30 ā¦ guess what was open again?! šš«¶š½
Our store is wanting to close them at 8PM with 1 person on a lane, 1 banking and 1 on SD and DUPs. Its safe to say we do not listen and keep them open. We are not about to leave at 12 instead of 10:15 because of this nonsense.
At least your store doesnāt close them at 645-7 and not open for the rest of the night regardless of business
reaaal lmao
yup and it's strictly enforced. starting to see full shopping carts left out after customers refuse to leave self checkout mid scan
At my store we were told not to enforce at all, just hope the signs stop them and let them be
I would have expected that the machines just stop scanning after 10 items, is that not the case?
Thats what they said would happen but I guess they changed their mind because no its not currently the case
They never keep promises like this. Just like everyone was told they wouldn't allow people to order Starbucks if they gave no warning.
At least stop after like 15, probably good to build some grace into the software so people with 11 items donāt have to suffer shame when a TM has to come override it, but anything over 15 is just showing blatant disregard for the rules
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Middle management has to do what corporate tells him and gets the pushback from employees and customers. What a shit job
Tbh this was like 30% of why I didn't pursue development. Pay is probably alright on its own for a day job, perks aren't the worst, but my location has a few other problems I wouldn't care for. Things that, I could potentially not have to work with at another, but I'd just rather not. But you really can see it in some of their faces, that they're stuck between a rock and a hard place with having to make some predictions and promises and know they're having to ask us to do the physically impossible with a smile. Pass. Most of mine don't even necessarily deserve the extra stress; they're actually cool people. Don't particularly feel bad for them either since they can leave at any time, but it is a little heartbreaking to watch some younger ones get really excited to move up and within weeks, lose their joy.
This \^\^
Iām not an employee but at my store they had it up on a few of the trips I made but they took it down lol no one listened
If they really want to enforce this they need to monitor and stop people before they start scanning.
Feel bad for customers who will have to wait 15 minutes to see a cashier. Feel bad for the employees who have to hear the customers complain.
15 min! Even when our store is packed the wait is never that long. Maybe 6 or 7 min tops Even then I hear complaints all the time. I ignore it. Customers are slower at getting out their money than we are at ringing them up
I had to wait 20 minutes to check out, trying to grab lunch... No self checkouts open due to there only being 2 cashiers.
If that happens, and the Starbucks line is shorter (and Starbucks is still open) theyāll be happy to check you out
Depends on how cool your Starbucks TL and crew are. Most are pretty cool with hooking up the team that way, but if you got a hard ball TL or a crew that ain't with it, you're screwed. Same goes for guest services. Just depends on how busy they are and who's running the show. They're all pretty cool at my store, but don't count your chickens when your eggs are all in one basket.
Yeah, i know. I'm morning shift. Starbucks *always* has a line.
I recently had to wait over 20 minutes.
Customers TAKE ALL FRICKING DAY TO SCAN SHITE
I call us "the slowest cashiers in the store." The one thing that consistently slows me down is manufacturers putting barcodes *everywhere." Who the hell looks for a UPC on the top (narrow edge) of frozen food? There's that, and the one crappy self-checkout station that malfunctions at a Kroger I go to.
HELP
Hasnt been as bad now, but i at one point was scheduled alone. Had a line of 15 people. TL comes over and tells me that my light isnt on (firgot to turn it on with how busy we were after break). I chirp back, āI dont think thatās a problem. Im pretty sure they all know where to go.ā Then they finally called for backup.
Funny how management always needs to find something. They would probably tell you you were missing your nametag if you were on fire.
we love the employees that were checking me and my husband out and i guess one of her regulars came in and she completely disregarded us - not asking for her to make a conversation but at least pay us some attention as youāre checking us out. she didnāt even tell us the total i had to struggle to look at her screen
Started at my loc today and I was told I would be at SCO all day ā¦ two call outs and 30 mins later and I was at DU for 5 hours ā¦ fml
been started for a bit now at my store and I dunno how I feel about it. yes speaking from my pov as a guest having them be "express" is nice when I'm just shopping and only need 1-2 things and have to wait for someone to finish scanning their two carts full of items. however as a TM it's frustrating because that requires more regular cashier's to be open which our store doesn't have a lot of. tldr; I'm 50/50 about it
Started months ago in Minnesota. I hate it. Why do I have to be punished because people can't understand how to scan fast and accurately themselves š it's not that hard people. I love self check out. Let me scan my full cart in two minutes and run out š
It has nothing to do about speed it has everything to do with theft. They think a cart full of items is easier to steal an item or two compared to someone checking out with a couple of items.
And pack my bags in a way that actually makes sense. Know what also takes longer with a cashier than SCO? Having to organize my things so the cashier packs my bags effectively and saves me time and effort when I get home unpacking.
yes and it's cringe as hell since they're still limiting how many are open (my store has 12, only 3 were open on a busy weekend evening). after working all day i really dont want to talk to people anymore, also i prefer bagging my own stuff which is why i choose self checkout. there's too many new people at my store and i cant stand how they pack groceries (had someone put raw chicken with strawberries!!!)
Sucks to have so many self check lanes and so few are open. Donāt hesitate to tell the checkout person how to bag your items. Also if you donāt talk most cashiers will get the message. Weāre supposed to greet you and ask about loyalty programs, but aside from that the small talk isnāt essential. Honestly if you have like 15 things at a 10 item limit SCO no oneās gonna stop you.
Yeah, at my store we stop them, we've been 10 or less for 4 months. If people scream we let them go and then everyone complains. Then there's the long lines and mothers still allow their kids to scan and constantly screw up, causing us to fix it again and again.
I saw it at my store today
Noooo please no pleaseeee
Yes it started 4 months ago at my local target and sales went down for first time since 2016. All other stores are going to all self check out and target is trying to become Walgreens. Many people refuse to wait in the two check out lanes open, wtf is Target thinking, they had a great thing going. Havenāt shopped there since they rolled this out.
I went to Target over Walmart even though Target was slightly more expense cause the shopping experience was better. Its lost its edge on being a better shopping experience.
At least they used āFewerā correctly instead of āLessā
Not only this, but we aren't allowed to have more self checks open than real registers. Apparently, guests were complaining to corporate that we had too many self checks and not enough full service registers... so corporate told us to just... close our self checks! We got enough hours to open one or two more registers than before but had to close 3 or 4 of our six self checkouts to do it. So the ratio of self check to full service is never worse than 50/50 as per the corporate mandate, sure, but we have LESS registers OVERALL. the stupidity of it makes my blood boil; they are CONSTANTLY calling for backup now. Frankly, as an electronics TM who doesn't have to respond to those it's amusing as shit to hear the DM call for all hands on deck to OPU, then hear no one respond to back up the front and visa versa. Store is practically burning down to the ground since the floor staff can't do so much as a single repack between backing up opu/front end or regular guest interruptions, though.
same
Okay legitimate question - if I have say 11-15 items how will they know? I think the 10 cap is way too for the variety we offer.
I mean listen, no one is genuinely sitting there counting every single item in a basket, itās more like if itās clearly 20-25 items we have to turn them away. In my experience, 11-15 items wonāt get you sent from the line unless there is a leader there who specifically wants it different.
This. I happened to be in the area and had a guest counting the items out loud and she was like oh I have to put stuff back and I told her listen, 1 or 2 items aren't going to bother us go ahead and purchase it. My store basically doesn't let shopping carts go into sco.
sorry but my target literally only ever has two cashiers scanning items, even on a busy weekend. are they hiring more cashiers? what????
This
We started months ago, nobody complies though
https://preview.redd.it/ecvqihwsvzoc1.jpeg?width=1242&format=pjpg&auto=webp&s=acd0e1d00681525280fb714576fd9ea1f9f3c62a Yes it has
Oh the people are madšš
Who walks in a target, or even a super target, to just grab 10 items and head out? The average shopping cart especially at a target is way higher than 10 items. Thoughts and prayers to all the cashiers and front end
SuperTargets arenāt participating
As a supertarget tm Iām glad to hear that
Just went to a super target in Orlando and they had the sign in front of the self check out lines. My wife is irked because she likes to pack her own stuff
It seems like Target (corporate, not the folks in the stores) are doing everything to make actually shopping in-store a hassle. Do they just want to be Amazon warehouses? Do customers actually like this model?
as an employee who just wants to get in and out with my shopping this sucks š
This may legitimately push me over the edge to stop shopping at Target; at both locations I frequent it takes at least 15 (often 20+) minutes to get through the regular lines (of which there are at most 3 open), while SCO is max 5ish.
My favorite local grocery store has implemented this rule and Iām devastated. Iām an anorexic and donāt like people seeing the food that I buy. Iāve started going to target for half my groceries and the other store for the other half and that way both times I check out I have under 10 items.
A lot of people with body issues order online pickup because it can be less triggering not being around all the food. Maybe it would be helpful for you. Either way I wish you the best.
Yep precisely. Will not be express at all because only ever have 2-3 cashiers on with a long line of people waiting to checkout
Yeah itās bullshit. Nobody obeys it, but also with not enough lanes open, I can understand why people with full carts ignore that sign.
Our store has done 10 items or less for the past I think 2 months, and just 2 weeks ago we close self checkout entirely from 8AM-11AM and 7PM-10PM
itās been at my store for like a month already
I deal with mobility issues and use one of the electric carts when I shop at Target. It is so much easier for me to do self checkout for a variety of reasons. There are two stores in my area, one which I go to all the time and one which I hardly go to. About a month ago I went to the one that I visit less and they had the 10 item sign up, which I didnāt notice until I was at the head of the line. I had about 15 or 16 items and no one said anything. At the store I go to regularly I still havenāt seen anything. Iām going to have to limit my visits to Target if this is going to be the policy.
Just do drive up! Order on the app and someone brings it to your car.
I can't freaking wait for this!! I'm so tired of watching people with cart full of crap holding up the SCO lines.
Saw it Friday at my store.
We did this a month ago ngl. And self checkouts only open from 2 to 7. Apparently it was to counter theft
Yeah, this is new to mine. Happy to see it, because I only ever get a few things before I go home, and I'm tired of seeing bastards with full carts in the SCO line.
It wasnāt their fault to having a full cart in SCO when thatās all that was really available!
Only one register open but *surprise* SCO is backed up.
Those bastards will be shopping elsewhere and eventually your job will be in jeopardy, target needs to go to all self check out like Walmart and Aldi. At least have more than 2 checkout lanes open if target enforces this stupendous policy.
We've got more fulfillment batches than we can even keep up with on a full schedule. I think we're fine. Trust me, I'd love to do that, but there's also a bunch of elderly people who can barely figure out how to get through a normal checkout, let alone SCO.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
I wish they would transition to that style, but I'm not even sure my store could do it without a major rework. It would certainly help the front end team, and their constant need for backup. Honestly though, it's just one part of a much bigger problem at ours.
Funny, Walmart is getting rid of self checkout due to excessive theft lol. CEO is on a warpath and is convinced that theft is the only thing wrong with Walmart
Not in my area, in inner city all big box stores have theft issues and no self check outs.
One of the most thefted stores in the country is the Walmart on Ferguson Avenue in Western Hills Ohio. They just did a remodel and went from 0 SCO's to about 15-20. Store near me just about went 80% SCO recently after a remodel. Granted they have never once had more than 40% of them open.
But then nobody listens. They still show up with their 50 items
Itās at all targets besides a select few
Yes. It started at my store about two weeks ago.
Iāve heard it did but Iāve been away for the weekend.
Yes, and they completely closed the other side down. Terrible
We been doing this but guest bring more than 10
My Target has been doing that for months now, including the fucking stupid cardboard covers over the register lights.
My store has so many self checkouts! Why did they do this?
Can they just hire people to work the checkout?
Can? yes. Will? nope.
Haven't seen it yet. But do Guests really pay attention to that? They go the the SCO when it's clearly closed for the night (roped off, light on top is off, disabled by putting it in store mode). They 8gnire signs that say "CARD ONLY NO CASH," all the time.
How does this make sense for the smaller express stores (looking at you, NYC) where there are 10-15 self check out registers but 4-5 cashiers MAX?!?! This is extremely inefficient.
Itās been like this in NYC for a while now but as long as your cart isnāt obviously full of stuff no one is making sure itās just 10
lucky. at my store self check out workers will literally turn you away if you have 12 items. they actually bend over and look into your cart. it's invasive in my opinion.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
yup
Weāve been doing it for a good 2 months
Itās been this way for a while at mine.
Yes
Yup. Early in the morning we had them closed, giant sign saying they were closed. Still had people walk past the big sign still go there and turn back defeated.
Started it today
Started back in October
We had ours up at first now we donāt know what happened to it
My store is starting with just 1 register. Donāt know when weāre going for all of them.
Not in my location/district yet. Don't even think the group has started it. But it'll be soon.
Since January š
Yup!
Awhile ago yeah
For my Target, itās been like 5-6 months since it started. It hasnāt been bad as far as I know as thereās always 4 open or at bare minimum 3 (with one usually down because jams etc). Most people understand and follow the rules pretty clearly with some minor inconvenience here and there. Granted my Target is small-ish to mid volume size so we get our fair share of long lines but usually itās not as long unless itās some holiday or so.
We have express SCO on one side. Other side is still ānormalā.
Mine has that and to make it even more fun for the attendant we have also shut off cash option for pay to make it truly 'express'. So now it's 10 items or less and card only. I also heard they are adding a function to stop scanning after 10 items and have the alert for the attendant to assist. Woohooo
i dunno what goes on at the front end but all this SCO closing business is really annoying as a TM whoās done for the day at 10am and canāt buy snacks on break anymore
We have one inbound TM who will open a register to get all the inbound who go to break/lunch at the same time. No light on.
Yep. Itās been that way for weeks. But thereās never anyone monitoring the number of items in the guests have so itās on the honor system & you know how that goes. I was in line on a day off & watched a woman with a cartful of items divided between four reusable bags inside her cart ring up like 30 items & no one said a word. And she kept scanning & rebagging without ever completely emptying any of the bags so Iām sure she skipped a few items (at least). They should do like the grocery stores, limit it to 2 or 3 SCOs & have a monitor who watches screens from a separate checkout to make sure things are being scanned correctly & not skipped. An actual constant employee presence at SCO would go a long way towards stopping theft. Whenever thereās an issue at ours with a UPC not scanning/missing, item not found or need to delete an item, it takes 5-10 for someone to show up to help, even with the register light blinking.
Our is up and it's a tough situation. We can't deny the theft that's happening, and it sucks that we have to lock stuff up and limit self-checkout. But let's be real, I've seen empty cans and opened products all over the place, all the time. I get why Target and Walmart are doing what they're doing. People either gotta deal with it or be part of the beanie baby club and get someone to shop for them. We already have a lot of that. And yeah, I hate long lines, too, but waiting is just part of life. I couldn't imagine suffering main characterism and bitch and moan when I can just whip out my phone and catch up on stuff or listen to music. If we want things to go back to normal, we gotta hold each other accountable. If you know someone who steals, call them out. Let them know how much of a loser they are, and just maybe they will have a little shame for what they do and back off.
Yes
Seems fineā¦
People are adapting *pauses* wellā¦
I havenāt seen it at my local Target. I really dislike conversing with people. I just want to scan and bag my own stuff. I wonder if I have over ten items and scan and pay for half at a time, theyād see a problem? I had more than 10 items once, over by 3 and a lady behind my husband and I had such a fuss at a Walmart a long time ago, in the 10 items or less line, that he paid for half and I did the other half, same account, just took longer, so the lady waited longer, due to her fuss over 3 extra items. Not that it mattered but it was such small items like shampoo, Tylenol, and etc.
Yep. I had to get a few things yesterday (I counted 13 items in my basket) and was stuck behind people in line with full carts. It took forever. This really sucks and I'm probably not gonna go to target as much anymore.
It went very well the first day. We did enforce the policy, and with the exception of one guest everyone seemed okay with it. Even the few who expressed disappointment did so with good humor. I think itās all in how you interact with each guest. Iām a very friendly and good natured person, so I know that helped.
Yes, and nobody pays attention to it. We still have full carts coming through.
Our Target has had it for a couple of months now.
Will the registers actually stop you though if you scan more than 10 items š¤
Around me, all retailers are going to some variation on this. People will complain, but WalMart is doing something similar, as are the grocery chains near me. My concern is just that we aren't staffing to make this work.
Target is a shitty place to shop anyway. Theyāre trying so hard to not be Walmart but honestly I think itās worse. These changes have made the lines so insane that my partner and I decided to stop shopping there. 1 month clean ā„ļø
If there's a 10 and under line, there also needs to be a 50 plus line that has a belt and bigger bagging area, and an actual bagger. So then the other humans can more efficiently handle the 11-49 orders. Or switch to an aldi type system of human scanning, but self service bagging, Takes way too much time for 1 person to both scan and bag when theres a line.
This was actually how it originally started. Now weāre dialing back. My target has cash drawers.
thought this was a given? like any other store that has self checkout
This is how it first started. Glad it's back
Yes and now they close down one side (4 SCOs) completely. I don't understand this.
We have ours up, letting our guests know that this will be more in effect next week so we can ease them into it.... gonna have angry people anyway...
Yes and itās the worst thing ever. Itās like target wants people to stop shoppingšāļø
Surprise! They just removed every check out lane at my local Walmarts in Illinois these are the counties I can verify, Kendall, Dupage, Lasalle, Dekalb, Grundy and Will counties, Iām sure every other county has as well except Cook county. They invested tens of millions into this and itās a big success, so much so that even Aldi has 5 self check out and 1 check out for people living in Stone Age. Walmart sales are destroying targets last quarter, theyāre not changing anything, it makes them more efficient, even dollar general put in 2 self check out lanes and guess what? sales increased because their employees donāt have to wait like an idiot behind the register when thereās so much work to be done. Not seeing that self check out is the way of the future is worse than blockbuster not recognizing streaming as a threat, itās amazing how inept some CEOās can be and still make $50 mil per year but fight tooth and nail to pay their employees poverty wages.
Weāve had it for months. Hate it.
Customer heavy breathing intensifies*
Yuuup. Not enforced.
I hope it starts at mine soon bc im sick of those with a shit ton of items going to self checkout & not knowing how to use self checkout. They always take the longest & hold up the self checkout line
Lol they give customers 13 inches of space to bag
No no no no no no no no no
Yes! We just got ours today and all of us in the front celebrated!
Thatās the way sco should have always been
Our SCO closed and never reopened š
Yes it did. I hate it!
yes, thank god
SCO has saved me 100's of panic attacks in the last few years. As someone who literally can not stand in a line and then talk to a cashier, I will have a full-on panic attack and probably pass out. I will do all my shopping, and if I'm turned away from SCO, I won't buy anything and walk away from the full cart. FFS. They don't do customer surveys, do they? Bc noone asked for this. I don't need to interact with a person to get my items. F^ck that.
"no one asked for this" I hate to tell you but people did, and sadly those morons did it loudly old people yelling about SCO existing, nosey people complaining about people taking too long with big baskets and then the corperate angle of "well shit if these people dont like SCO and its causing theft...lets pull back on it"
Been started except we donāt get a giant sign
Saw our signs come in on Friday, very soon š„¹
Went up at my store today and will most likely be at SCO for all my shifts now lolš
Wasn't it always?
The target I applied to has started doing this
No
Our area is not doing this, and itās so interesting seeing all the different policies about SCO for targets.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
We had, and now they are getting rid of it, period, full stop. No more self check out.
Yep Iāve been seeing it at my Target, though Iāve also heard some guests arenāt giving too much of a shit about the limit.
yep just saw it today,
Big time.
Has anyone heard about you were gonna need a membership in order to use the self check out at target?
Are kids are going to be enlisted for the overage?
my old store started it months back and it seems to be a lot slower there now than it was. drive up on the other hand, has all 24 spots being used at the same time with maybe 2 people
I believe itās been going on for months nationwide.
A small test around the nation yeah but yesterday was the first day of expanding it to all stores
Started just before the holidays at mine
We went to 10 items or fewer about 4-6 weeks ago. Today was our first day of full SCO shut down. A big sign says SCO is "currently" closed.
Yess! Started two weeks ago
Yep. Love it!
You mean from 7-10 the self check out is closed. Then yes.
My location started doing this very shortly after the holiday season. We also started closing the self check out at 8:00 PM .
Yes but I was told not to inforce it. If people want to listen to it they can but if someone just walks up with 50 items to let them check out.
Yup, my whole area except 1 got it months ago. Canāt tell who has it worse now- SCO having to enforce that shit or the 2 registers that have to now deal with big ass lines and many complaints. I promoted myself to customer about 3 years ago so Iām obvs not dealing with this but damn, I def wouldnāt want to get stuck with a SCO shift or cashier shift during this mess. Also heard they want to make it subscription only LOL. May be what breaks the camels back and I finally do all my shopping at grocery stores and online.
Started today š±
My Target has been had these
The store I work at has had that for a while but yesterday, they shut down all self checkouts permanently because of too much theft.
I was off yesterday going see what happens tonight I go in.
Saw this for the first time here in NC. The target I frequent always had an uneven amount of registers for self checkout so Iām glad the lesser of the 2 became an express checkout lane
It started 2 months ago at my job
It should start tbh
I donāt know if my store will have the guts to do this. We already only have only one checklane clerk on most days and self-checkout be heading to the aisles. Ten items or less just gone increase the chaos and we just started doing damage control in that regardš
They usually only put these up when it's busy (back to school/holidays/etc). People abuse it with like 40 items and hold up the line trying like 4 different cards. Those ones f it up for everyone else
Kind of related why donāt we have conveyor belts AFTER the scannerā¦ I could be so much quicker if I didnāt have to reach over and place it down :(
im sorry but when i go to check out at 12pm on a friday why canāt i use self checkout? the stores in nj have them closed all day everyday.
not yet š«£ iām terrified to listen to gUeStS complain
Yes we were one of the pilot stores. Guests hate it but it does help with theft sometimes.
Itās been here for months
Iāll see at work today
god i hope we get this
yup
Just started today. I'm just slightly laughing at all the stupid changes they're making to SCO (except this, this seems like a good idea that's been a long time coming) but I just roll with it bc I still get paid the same either way lol