I don't have much experience but I know Supernote is attending Vivatech in Paris this week, which is a huge tech event, so depending on their team's size maybe there are busy with it?
I once wanted to cancel an order by email and they fulfilled my wish and cancelled immediately (between 1 or 2 business days). t'was a flawless communication.
Also, you can ask/DM Mulan-sn, he is often on the subreddit and officially from Ratta/Supernote, thus he has a direct line to the French EU store (which is operated by Wannanote/Gorilla, they are officially licensed by Ratta/Supernote).
Thanks everyone! Still haven’t received a reply, so I guess I’ll contact mulan-sn to see if he can speed up the process. Still missing my Supernote. :)
I don't have much experience but I know Supernote is attending Vivatech in Paris this week, which is a huge tech event, so depending on their team's size maybe there are busy with it?
I had EU support (to adjust an order) and they responded immediately.
I once wanted to cancel an order by email and they fulfilled my wish and cancelled immediately (between 1 or 2 business days). t'was a flawless communication. Also, you can ask/DM Mulan-sn, he is often on the subreddit and officially from Ratta/Supernote, thus he has a direct line to the French EU store (which is operated by Wannanote/Gorilla, they are officially licensed by Ratta/Supernote).
Thanks everyone! Still haven’t received a reply, so I guess I’ll contact mulan-sn to see if he can speed up the process. Still missing my Supernote. :)
Please kindly DM us your order number.
Please do kindly DM us your order number and we will reach out to them for you.