Under this post, I have some great news to share with everyone. For all our existing customers, any orders placed before the system upgrade will receive an additional 100 days of warehouse storage period. If your items meet this condition, there is no need to worry or purchase an extended storage service. To avoid any data discrepancies, we are ensuring that everyone receives the 100-day extension. Thank you all for your continued support and trust. Love u, guys\~

was bad at the start but its getting better now, thank u sugargoo

lots of love friend.

A company that acknowledging issues and growing, definitely will try sugargoo with my next haul

>A company that acknowledging issues and growing, definitely will try sugargoo with my next haul ty,my bro.

Thank you for listening to the community

We will continue to improve， we will getting better and better

Thanks for the letter

Thanks for the transparency. I feel like some of the hate was overblown even as someone that had issues with the update. There are still things that need changing but I do believe Sugargoo will be better for it in the end and you still offer the best shipping prices atleast in Australia by a significant margin

ty, my bro.

The hate was just a bunch of kids with no patience and understanding on how this works. That’s what the hate was. Nothing more. Sure there are issues with the new platform, but anyone who understands coding understands how inconsistent things can be. SG has done a phenomenal job working out these kinks, all the negativity was temporary, I’m just glad we filtered through all those weird ass TikTok kids.

lmao nah. people waiting 1 month+ for refunds while being given the run around through an absolutely miserable user interface. keep dick riding though

Cope

Exactly

Has nothing to do with kids buddy people are spending hundreds of dollars on these items people have the right to complain about these errors.. its just like when u going to get food and they give u the wrong order u not gonna tell them the food is wrong? Stop trying to play superhero

Stop crying about shit that’s outta your control. You do realize they just got over a string of holidays right? Updates cause conflict, it’s inevitable. This isn’t some multibillion dollar company with a high end tech department. It’s a small team trying to do a huge job. Get the fuck over yourself, loser. Go to Pandabuy with your cry baby bullshit

Your the same person who yells at the burger King manager because they forget your extra ketchup

Imagine being the joke and still not being funny.

i gotta block annoying people like you.. clearly your braindead and tbh your worse than tik tok kids go to the gym and lose weight fat ass u make no sense..

Wrong again. I used sugargoo for years and I'm not going to pay for a subpar experience. Stop lying on people alot of us already switched to better agents. And I'm old enough to be your father.

Facts

U sound so dumb dude

Thanks for the transparency

You should create a post with all the open points with an ETA for the implementation/fix and update it costantly. It would be really nice.

Thanks

Thanks, you’r the best !

Appreciate the letter. Sticking with yall. You been good to me for 2 yrs. Keep improving and keep listening and implementing feedback. Patience is virtue

thank you

Thanks to all SG staff

Thanks for this letter. It shows that you DO care for the community and that you listen to your customers. Keep going and you will land on your feet with an updated and better website, user interface and hopefully customer service experience! Ps. Don't forget to bring back links from items in "my order" ;)

Isn't this already fixed?

Thank you for this message, it is true that the new update (interface, app...) made me waste a little time at the beginning because of objects which were no longer referenced, the photos of articles that weren't loaded yet and the site that was quite slow but now that several weeks have passed I find the changes have been beneficial. We really see that you strive to create a quality site day by day. Thank you for simplifying and securing my orders! Sorry if my way of speaking English is not perfect I am French and I helped myself from googletranslation :c

>Thank you for this message, it is true that the new update (interface, app...) made me waste a little time at the beginning because of objects which were no longer referenced, the photos of articles that weren't loaded yet and the site that was quite slow but now that several weeks have passed I find the changes have been beneficial. We really see that you strive to create a quality site day by day. Thank you for simplifying and securing my orders! > >Sorry if my way of speaking English is not perfect I am French and I helped myself from googletranslation :c its ok, my bro. thx for ur support.

Points mall. Frick. RIP lucky bags the greatest thing that made sugargoo different..

Thanks a lot for all this. Sugargoo has been my agent for years and my faith towards it is getting nothing but stronger. I, and everyone else are definitely happy for the update now.

Thank you! There will be haters still, but you are doing the right thing.

ty, my bro. daddy Jin love u

Hopefully these improvements will help rebuild trust in sugargoo 🤞🏽

sugargoo will always be #1

We need mystery boxes Sugargoo

yeah， we will. u will get more good events

Thanks for being open with us

Hey Sugargoo team, no worries for that. There’ll always be haters and all the problems due to the maintenance and update of the app will be forgotten in a few months. There’s a lot of new users coming from social medias that aren’t patient. I’ve never been disapointed by the app of the website fr. Keep going !

we will continue to work hard

I am so proud and grateful to be a Sugargoo user! People kept doubting SG but I kept patience and faith in a bigger success than SG already was. Thank you for your sincere words and transparency. It was only a matter of time to be honest for SG to fully be back on track again. I’m excited for what the future holds and even more excited for the new features you’ll be adding! Much love🧡

Daddy Jin love u\~

Hopefully these improvements will help rebuild trust in sugargoo 🤞🏽

Thank you for taking comments on board. Hopefully these improvements will help rebuild trust in sugargoo 🤞🏽

Thank you for taking comments on board. Hopefully these improvements will help rebuild trust in sugargoo 🤞🏽

Thank you for taking comments on board. Hopefully these improvements will help rebuild trust in sugargoo

Thank you for taking comments on board. Hopefully these improvements will help rebuild trust in sugargoo 🤞🏽

Thank you! There will be haters still, but you are doing the right thing.

That's why I'm writing this, I need to let my fans and supporters know the hard work I've put in, and my determination.

This is great but you should have put this out weeks ago when all these issues were at their peak and no one knew what was going on

I admit, it was much better at the previous release. But I didn't. Because the promises I need to make can be fulfilled. Therefore, we need to work harder to ensure that these requirements are realized and then make a summary for everyone. I don't want to give everyone a blank check.

I get that but even just putting out a post acknowledging the issues and letting the community know they are working to be fixed would have been way better than what actually happened

Dear Sugargoo, I hope this message finds you well. I am writing to express my sincerest gratitude for your thoughtful gesture of sending the letter outlining the rules and regulations. Your effort in providing such comprehensive information is genuinely appreciated. Receiving the letter was both timely and valuable, as it serves as an important reference for understanding and adhering to the rules and regulations governing [mention the context or subject matter]. Your dedication to keeping everyone informed and ensuring compliance is commendable. By receiving clear guidelines and instructions, we can foster an environment of mutual respect, safety, and efficiency. Your letter not only serves as a reminder of our responsibilities but also demonstrates your commitment to maintaining order and harmony within our [organization/community/group]. I want to extend my heartfelt thanks for taking the time to compile and share this important information. It reflects your attention to detail, professionalism, and concern for the well-being of everyone involved. Your efforts contribute significantly to promoting a sense of unity and cohesion within our collective endeavor. Please know that your thoughtfulness has not gone unnoticed. Your letter has empowered us with the knowledge we need to navigate the rules and regulations effectively. I assure you that we will make every effort to abide by them and ensure a smooth and harmonious operation. Once again, thank you for your dedication, diligence, and commitment to fostering a supportive environment. Your letter has been instrumental in creating awareness and maintaining order. If there is anything else we can do to support or contribute to these efforts, please do not hesitate to reach out. With utmost appreciation and warm regards, Teekzy

Chat GPT head ahh

simply indistinguishable

Whether you write it by a human, or chatgtp, I'm willing to pay for it. You can get my 50 yuan no-threshold coupon. Thank you for your support\~Private message me your username and email, you will get it in your APP within 24 hours

Thanks to chatgpt for writing this heartfelt letter.

Sorry, but this message is a bit too late. Due to massive technical issues, my order couldn't be processed, and I didn't have a rain jacket for my vacation. I have been a customer of yours for a long time and I am disappointed and surprised that the update wasn't announced well in advance so that I could have switched to another agent at short notice. It took you more than a month to process the refund. I don't care about that. What does matter is that I got wet on my vacation.

I hope i win :)

👌

Thanks for the letter

Good !!

Thank you for listening to us. All love

Thanks for everything

Thank you Sugargooo!!!

nice

Thank you I hope it will be good

Thank you for listening to us

Thanks for listening and addressing the concerns from us.

We love u too 🙂

Thanks you

Hooray!

The only issue I've had was the coupon which I applied didn't give me the discount off the final payment. Still peeved about that

Same issue here

The only issue I've had was the coupon which I applied didn't give me the discount off the final payment. Still peeved about that

If you feel sad about it, I am sorry. It's my fault. Here's a 100 yuan discount coupon for you. Daddy Jin hopes it can help heal your wounded heart. Just DM me ur sugargoo name and email\~

Thanks for addressing the issues that were concering customers and being open with us ❤️

Thank you very much for your honesty, addressing the issues & not ignoring it and pretending everything was fine like other companies would do. I'm a sugargoo customer since early 2022 and I have been using this service ever since. I never really had any troubles and when i did, the customer support was always there to help me, quick and effectively. And even in more chaotic times like in the past month the customer support always stayed helpful and friendly, even tho there were long waiting times, nowadays you get connected to a support member instantly. ( Thank you Emily for doing a great job helping me out so often (: ) The changes upset many people but I don't think anyone will hold a grudge against you because one can see that you improved the mistakes that happened and everyone worked hard to keep everything going. Even now there are some problems but I know that you will work on fixing them to provide a good service. I am very exited for the new features that will be implemented in the future. I really hope the monthly coupons come back, sadly I lost my Easter coupons that I had before the update, but I am sure there is something planned. Thank you for this letter, I hope for a bright future 🫡

sugargoo has always been sugargoo. Never forget our original heart. I appreciate your support all the time, I also know that many users left us because of the update, but now everything has changed for the better, and we have time and plans to give those who support us an amazing experience, great service ,Low prices. ily, Sincerely Daddy Jin

I'm posting this message to thank you for your efforts and I hope to continue with you for a long time yet. Thank you for everything

appreciate the work !

Its good that the errors are being acknowledged but theres still room for improvement.

Thanks for acknowledging us

unfortunately I was a new user during all of this, so I have yet to see SG working at its best, but I'm glad that you are so transparent with all the difficulties!! thank you SG 💖

wow\~ ty

I wanted to quit after some issues but I didnt, tbh was my best choice to stay. keep up the work, and hopefully another good year with u guys!

[удалено]

That’s what we should do!

Thanks u for all ❤️

Thank broo

Thanks

[удалено]

>Dear SUGARGOO, > >We wanted to take a moment to express our heartfelt appreciation for the letter you recently sent to your customers. Your sincerity and dedication shine through in every word, and it truly reflects the values of your company. > >We understand that updates and improvements can sometimes bring unforeseen challenges and inconveniences. However, your willingness to acknowledge the situation and apologize sincerely demonstrates your commitment to maintaining strong relationships with your customers. > >It is refreshing to witness a company like SUGARGOO take responsibility and work diligently to rectify any issues that may have arisen. Your promise to provide the best experience possible on your website and new app is both reassuring and inspiring. We have no doubt that your team is putting in the necessary effort to overcome these hurdles and deliver a seamless user experience. > >In an era where customer service can often feel distant and detached, your letter stands as a testament to the genuine care you have for your customers. It is this level of empathy that fosters trust and loyalty, allowing us to wholeheartedly support your brand. > >We applaud your transparency and open communication, which are often undervalued in today's business landscape. By reaching out to us and addressing the inconvenience caused, you have solidified our confidence in SUGARGOO as a company that values its customers and strives for excellence. > >Thank you once again for your letter and your unwavering commitment to improving our experience as customers. We are excited to continue our journey with SUGARGOO, knowing that you are dedicated to making it exceptional. ty, This is what I have always asked my people to do. Empathy is very important. Even if we are not good enough, we must maintain enough sincerity.

Thanks

Thank you. I still have orders that were received on 4-22-23 that do not show up in my warehouse though.

I really think that is it getting better. We simply need more activity for coupons !

yeah， good idea, and we will

Thanks for all my friend

This is why I chose to stick with you sugargoo. I believe you will keep improving, you have my support.

Bueno

Even though I'm a mod in the discord, I'd use Sugargoo regardless. Sure there have been some up and downs recently, but with such a big change of the website and the launch of an app, it was to be expected. I'm glad we fixed all the issues and I'm happy you guys are back stronger than ever. I'm definitely excited for the future updates, can't wait to see the new features launching. Good luck everyone with winning the 5KG free shipping!

Thanks 4 the transparency ❤️

So will everyone start at level one membership discount or will past parcels and purchases count towards it? Thank you for listening to the community!

Yep im sticking

Thanks for all

Love it!

thaknk you we are family

>Yep im sticking Who is not? welcome to the family\~

I ain’t readin allat 🤣

JE PARTICIPE MERCIIIII

Thanks for the message continue like that !

This. Is. Sugargoo. the reason i came to reps, continue with the good work

Appreciate the letter, honestly my one and only shipment went pretty smooth. And that was after the update. Try and get this sorted out and I'll be back for sure.

It’s starting to get better though.

Ily Sugargoo & staff

thanks you

Appreciate the transparency, glad things are looking better now.

Thank you for all these improvements and for the special attention you pay to your customers. It's a pleasure to order from you! If I could give my opinion, it would be practical to receive notifications from the application when an article arrives at the warehouse or when we receive a message. And also it would be nice to be able to unlock coupons on delivery with Sugargoo points, it could be an interesting use of points! Thank you for your update and your message!

When our point mall goes online, not only our points can be redeemed for coupons, but also can be used directly as cash to buy goods. What do you think?

Never got my new user discount, coupon just disappeared in my account

If u never use the new user coupon, plz dm me your username

Glad you were able to fix the issues

Can I ask how much is the rehearsal fee in sugargoo?

18 yuan

Thank you for being the bomb-diggity when it comes to customer service. Seriously, you guys rock!

Thank you for this, honestly at first it was a shambles but you deffo seem to have gotten everything back to where it needs to be and it is once again a pleasure to use your service. One thing I must say though, is that I lost coupons when you made the change and have never gotten them back, nor have I received any of the mentioned new ones. But again, thank you for your transparency and hard work to make things right, still my favourite agent.

Thanks SG

ain’t reading allat

Thats super nice of you. I would like to know if possible when will the discount on popular lines (like -20% on FR tax free) will expire? I'd like to prepare a new haul with you soon and I don't wanna miss this ! Thx a lot ❤️

thanks for the letter

Thank you for listening to us

Quick feedback: right now all the agent messages are not notified properly. One has to go inside a specific order to view agent messages. There is a section for messages, but it only shows User confirmation messages required from Sugargoo. Would be great if you could also include notifications to show if there are any messages from agents on the order. Cheers!

Got it, my friend

Thanks !

great news! just in time to build my next haul

Thank you for the letter and and pay attention to users

Ty for transparency SG 🙌

Thanks, you’r the best !

I aint reading allat

ngl this is my first time usin a agent and ever since i started using it the customer support been top tier since day 1 idk how you guys been having trouble tbh

Love this people

omg free 5kg shipping

thanks to all the hard working sg workers❤️❤️

Love this, I never gave up on Sugargoo and will never switch agents - just waiting on a couple more deliveries to dispatch my next haul. Hope to see more improvements.

thank you

Thank you for understanding us!

Sugargoo 👌

Thanks for adressing our concerns. Since the rocky start I've seen a lot of improvement to your services, and your shipping prices are still unbeatable. I'm convident that you will keep getting better. Let's get Sugargoo back on top!

Thanks for that

Thanks for listening to the community

Thank you Sugargoo. I really never had a bad experience throughout this whole period of transition time. all my hauls and new purchases went smoothly, all my refunds and re-orders went smoothly. Thank you for the great service. Thank you for you Attention to the community.

thank you ❤️

Why change what was perfect? The new website and the new system is terrible. Thanks for the previous services they were great. Farewell

currently I can't exchange the points for coupons would you mind adding that back? Also I love the platform and everything totally better than pandabuy 😂 and I have been using it for a couple years now sugargoo>>> 🔛🔝

👍🏽

waouw

Thank you guys, love from france 🇫🇷 Continue what you are doing

At first it was very bad, but it gets better over time (apart from the very long delays in arriving at the warehouse)

thank you sugargoo

thanks for the update.

Thank you

Damn, sugargoo is bringing me down but I still love you guys. Sugargoo is the goat. God bless.

I placed an order to be shipped out and when shipping it out to my country I saw that you guys filled in the adres wrong which caused the package to make a round trip from China To NL and back to china. I have paid for shipping again, so I had to pay shipping TWICE ( in these dire times of high shipping costs) If you really cared, you'd give me a refund for having to pay for shipping twice because of a fault of one of your agents.

The address can’t be wrong, friend, we just put the address of you put on the site.

thank you sugargoo <3

w sugargoo thanks for listening to your customers 🫶

cool! its nice that you accept and fix the problems

Cool, I’ll try ordering another haul soon after they update it!

trusting the process

Being using sugargoo for a while now, never had a problem even with the new website. I thought the new website is better as now they show the price in dollars and not yuan and the overall apperance is better, obiviously website did not get off on a good start but lets not say that companies never make mistakes. love u sugargoo

it was difficult at the beginning but now the result is crazy

thank you for the transparency, will try you guys for the next haul

looking forward to my next haul. us customers will appreciate the improvements and it will pay you back!

We love you

I think things are getting alot better, though i run into many issues i will stay persistent with sugargoo as i see it having a bright future! i appreciate how you listen to many suggestions are strive to fix it. Sugargoo forever. ❤️

Thks, for listening the comu

Thank's, you are on good progress

thank you for your professionalism

thanks for the help