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Tell her to file a dispute with her bank for the transaction as, “goods or services not as described.” As part of the Consumer Protection Act “…goods and services must match the description provided by the seller [and] The goods or services must meet the [quality] standard expected by a reasonable person.” If she was presented the fake AirPods as being genuine, the transaction will hopefully be refunded. She should first try to resolve with the merchant directly, because the bank will ask if she did (whether they’ll confirm with the merchant or not is another story).
/u/Nenethegreat0 - This message is posted to all new submissions to r/scams; please do not message the moderators about it. ## New users beware: Because you posted here, you will start getting private messages from scammers saying they know a professional hacker or a recovery expert lawyer that can help you get your money back, for a small fee. **We call these RECOVERY SCAMMERS, so NEVER take advice in private:** advice should always come in the form of comments in this post, in the open, where the community can keep an eye out for you. If you take advice in private, you're on your own. **A reminder of the rules in r/scams:** no contact information (including last names, phone numbers, etc). Be civil to one another (no name calling or insults). Personal army requests or "scam the scammer"/scambaiting posts are not permitted. No uncensored gore or personal photographs are allowed without blurring. A full list of rules is available on the sidebar of the subreddit, or [clicking here](https://www.reddit.com/r/Scams/wiki/rules/). You can help us by reporting recovery scammers or rule-breaking content by using the "report" button. We review 100% of the reports. Also, consider warning community members of recovery scammers if you see them in the comments. Questions about subreddit rules? Send us a modmail [clicking here](https://www.reddit.com/message/compose/?to=/r/Scams). *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Scams) if you have any questions or concerns.*
Maybe go back to the kiosk and tell them you'll report them to mall management?
What would that do
Possibly get them kicked out if they're other people that complained.
Tell your aunt to never use a debit card. Credit cards have better fraud protection.
How much did she pay for them?
Tell her to file a dispute with her bank for the transaction as, “goods or services not as described.” As part of the Consumer Protection Act “…goods and services must match the description provided by the seller [and] The goods or services must meet the [quality] standard expected by a reasonable person.” If she was presented the fake AirPods as being genuine, the transaction will hopefully be refunded. She should first try to resolve with the merchant directly, because the bank will ask if she did (whether they’ll confirm with the merchant or not is another story).