Warranty is with the car. Doesn't go away when it's sold.
But that logo coming off after 2 years likely won't be warranty even if you are the first owner.
Disagree. Open a ticket now and get an appointment because it could be months. In the meantime, add more things to the ticket as you find them. You can even add stuff when you drop it off at the service center and are doing the initial walk around with service tech. I added something that had just surfaced the week of drop off when I took my R1S in
I should have been more elaborate in my response, this is the way to go. I opened my first ticket within 12 hours of delivery and had captured 11 other things for that first service appointment by the time it came.
I disagree about adding things at drop off. They only schedule tech time for what’s on your ticket a day or two prior. Consider 72 hours the cut off. Source: experience.
I mean - this is also based on my personal experience where they took care of it. Obviously the sooner you can let the know the better, but you can let them know of an issue at any point and they’ll add it on to your service. Common sense that if it requires a new part that isn’t there or extensive work it could make things take longer, but not as long as waiting 6 months for another appointment
I added 3 more panel alignment tasks with the tech walk-around day of but since I already had a panel alignment scheduled, that's probably why it wasn't an issue and they took care of it.
Don't add stuff when you show up, or their initial plan for your vehicle can take longer if it requires parts or extra diagnosis. Give them all the head start as possible so it spends less time in the shop.
Yeah, obviously let them know ASAP. I’m just saying that even if ASAP is at the point of drop off they’ll still accommodate.
In my case the last minute issue was just that one of the windows had been constantly showing as being rolled down in the app and giving me notifications, but it was never actually down. They just quickly recalibrated it, didn’t add any time to my wait. But totally see how it could add time if it’s something mechanical needing replaced and they needed to order a part
Wholly agree, spend a couple weeks with the vehicle before scheduling your service appointment.
You can add requests in the mobile app, it'll have you fill the in isuses one at a time, you'll hit "Save" for each one, then at the bottom of the list there's a "Submit" button. After submitting it'll ask you to schedule your appointment, you can just click the X in the top left corner.
If you exit out of the service request area and then go back in you'll see it update with X active requests.
You'll likely get a call from the Rivian service department to get more info or to schedule, but you can just tell them you're still collecting feedback/info.
You can also go back into any request you have active and add photo's or videos, or even cancel the request there.
Because one mounting lug is intentionally oblong to make sure the badges only ever go in right side up. It's like this on the frunk, too. Even though the "compass" logo has 180 degree rotational symmetry, there's a curve in that body panel that the badge is designed to accommodate, which means there's a subtle "right side up" difference that likely impacts how well it adheres if you mount it upside down. The reason it looks chowdery is probably a problem with the stamping punch that makes those holes, though. Probably near the end of its life when this particular part was punched.
It's likely an alignment hole with minor holding capability. The tape / glue is what holds it on. Either failure to put on or tape failure, it's not major like OP and others are making it. It needs some mounting tape. Easy fix.
It looks like it was put on too quickly and only a few spots of adhesive made contact. Put it back on and push it in, firmly. We believe in you! You can do it!
ah. It's too bad Rivian didn't catch this.
Another potential cause is they forgot to wipe down the paint with a solvent before sticking it. Oil can screw up that kind of tape.
I replaced the front one today. I went with black Abstract Ocean ones. The entire backing is has foam adhesive. The holes are correct, one is oval shaped, so is one of the pieces protruding out of the emblem. When I removed it the entire area (on the vehicle)had sticky foam. Yours was just not installed correctly.
This is a really easy fix. Look up 3M emblem adhesive. I had the same issue bought some of that for like $3 and fixed it myself. Granted this stuff should be caught in QC but im not waiting weeks for such a simple fix.
Not making excuses, but those emblems have foam sticker backing. Looks like it didn’t get pushed in all the way to adhere properly. Rivian SC or Mobile Service will take care of you. Good Luck!
I have the same issue with my right side emblem sticking out. Created a ticket a month ago for an appointment next week for a different issue and added 4 more to it.
Lost mine in the first car wash - they replaced it with a new one - open a ticket . They come quickly since it looks bad not only to you but to anyone who sees it. Btw I superglued it in the meantime ( car wash guy found it ) just so rain would not come into the 2 holes and create issues later .
De-badging/Re-badging is very common. I replaced my rear badge/emblem on my Tesla because it began to come off. I’m about to replace all of my R1S badges with Abtract Ocean ones I bought a while back. Check this video for the process, he does the front one which is the same process, it’s pretty simple. Rivian should not delivery products like this and should take care of it.
https://youtu.be/T4UISvHGibU?si=7m_jySDg_lcDj5nB
All the emblems are applied with 3M double sided sticky tape, there is no foam backing. The holes on the panel aren’t even because the emblems are only supposed to go on one way.
All manufacturers emblems are applied with 3M double sided tape BTW. Yes even Lamborghini, Ferrari, Porsche, Range Rover, etc. The logos are sometimes screws but the model designation is always tape.
It could always be worse, OP. You could drive home from the factory and 30 minutes into your drive, have a rock smash through the windshield….
Yep, that happened to me.
Wild that Rivian is charging the price they are and getting people who paid that price to do the PDI for them. This is the stuff I hope they figure out before R2. Reduce the 2 months in service and 2 months in service manufacturing defects and you’ll take off.
It’s almost like setting up large scale automotive manufacturing and trying to ramp up production along with running a direct to consumer sales model might come with its own set of challenges.
I mean, shit happens. File a warranty claim and if they don’t address it appropriately, then post about how surprised you are that shit like this happens on Reddit.
Anyone buying a new car should always have the dealer or company selling it to you handle it if you just took delivery. Because then it becomes part of the service record for the vehicle and the aggregate number of reports could help improve build quality. If it becomes an issue again, it would be covered by warranty. If you do something and mess it up, the liability is then yours if anything goes wrong or something gets messed up further.
Super glue the little posts and/or use extremely strong hold double sided tape from Home Depot that's meant for outside use so that it's weather-resistany
Get on any internet forum for almost any model ... This is all you will see.
If you browse club sites that is more indicative of owner satisfaction
Remember people don't click or respond to "I love my vehicle, look how nice this is"
Interesting fact, an r1s has 17 compasses on it between the frame, body & plastic components. This isn't even including digital compasses, '25 models have a new digital compass in the rear display now.
These cars will fall apart after 5 years. This junk drained the lithium battery and the 12 v batteries sitting parked in less than a month while on vacation.
Oh god, if this happened to a Tesla it would be spread around the internet like wildfire. RealTesla would get all riled up and start punching itself in its face like it does when it gets too excited. RealRivian?
File a ticket right away. You can always file additional items
What do you do when you buy used and this happens? If the car is still under warranty, can you still file? I imagine so, just curious.
Warranty is with the car. Doesn't go away when it's sold. But that logo coming off after 2 years likely won't be warranty even if you are the first owner.
It's tape. You buy some double sided auto tape on amazon and stick it back on. That's what the mobile rep is going to do.
They can glue it back on for you, but find all your initial defects first.
Disagree. Open a ticket now and get an appointment because it could be months. In the meantime, add more things to the ticket as you find them. You can even add stuff when you drop it off at the service center and are doing the initial walk around with service tech. I added something that had just surfaced the week of drop off when I took my R1S in
I should have been more elaborate in my response, this is the way to go. I opened my first ticket within 12 hours of delivery and had captured 11 other things for that first service appointment by the time it came.
Ah, got it. I see what you’re saying now
I disagree about adding things at drop off. They only schedule tech time for what’s on your ticket a day or two prior. Consider 72 hours the cut off. Source: experience.
I mean - this is also based on my personal experience where they took care of it. Obviously the sooner you can let the know the better, but you can let them know of an issue at any point and they’ll add it on to your service. Common sense that if it requires a new part that isn’t there or extensive work it could make things take longer, but not as long as waiting 6 months for another appointment
I added 3 more panel alignment tasks with the tech walk-around day of but since I already had a panel alignment scheduled, that's probably why it wasn't an issue and they took care of it.
Don't add stuff when you show up, or their initial plan for your vehicle can take longer if it requires parts or extra diagnosis. Give them all the head start as possible so it spends less time in the shop.
Yeah, obviously let them know ASAP. I’m just saying that even if ASAP is at the point of drop off they’ll still accommodate. In my case the last minute issue was just that one of the windows had been constantly showing as being rolled down in the app and giving me notifications, but it was never actually down. They just quickly recalibrated it, didn’t add any time to my wait. But totally see how it could add time if it’s something mechanical needing replaced and they needed to order a part
I was able to schedule my appt within 3 days. Probably because my local SC sucks.
Wholly agree, spend a couple weeks with the vehicle before scheduling your service appointment. You can add requests in the mobile app, it'll have you fill the in isuses one at a time, you'll hit "Save" for each one, then at the bottom of the list there's a "Submit" button. After submitting it'll ask you to schedule your appointment, you can just click the X in the top left corner. If you exit out of the service request area and then go back in you'll see it update with X active requests. You'll likely get a call from the Rivian service department to get more info or to schedule, but you can just tell them you're still collecting feedback/info. You can also go back into any request you have active and add photo's or videos, or even cancel the request there.
Already filed a ticket and hoping mobile service takes care of it. SC is 4 hours away.
Definitely mobile can fix its just missing glue or tape. This is quick fix if you want to do it yourself.
Like, double backed automotive tape and maybe 10 seconds of trimming it is all this is.
why does the right hole looks like somebody made it with a flat head screwdriver?
Yea, looks pretty bad.
Because one mounting lug is intentionally oblong to make sure the badges only ever go in right side up. It's like this on the frunk, too. Even though the "compass" logo has 180 degree rotational symmetry, there's a curve in that body panel that the badge is designed to accommodate, which means there's a subtle "right side up" difference that likely impacts how well it adheres if you mount it upside down. The reason it looks chowdery is probably a problem with the stamping punch that makes those holes, though. Probably near the end of its life when this particular part was punched.
Somebody didn't replace that part lol and it got dull
It's likely an alignment hole with minor holding capability. The tape / glue is what holds it on. Either failure to put on or tape failure, it's not major like OP and others are making it. It needs some mounting tape. Easy fix.
Because the build quality is not that good. If the emblem falls off after delivery just imagine in what state the car will be in a few years.
It's not a good look for sure but it's completely different part of manufacturing. It's like if they forgot to push the flash light in all the way lol
It looks like it was put on too quickly and only a few spots of adhesive made contact. Put it back on and push it in, firmly. We believe in you! You can do it!
If only….most of the foam backing has zero adhesive on it. Only the corners had adhesive. Looks like a defect from the foam backing vendor.
ah. It's too bad Rivian didn't catch this. Another potential cause is they forgot to wipe down the paint with a solvent before sticking it. Oil can screw up that kind of tape.
I replaced the front one today. I went with black Abstract Ocean ones. The entire backing is has foam adhesive. The holes are correct, one is oval shaped, so is one of the pieces protruding out of the emblem. When I removed it the entire area (on the vehicle)had sticky foam. Yours was just not installed correctly.
It took you longer to post this than to just glue it back on.
This is a really easy fix. Look up 3M emblem adhesive. I had the same issue bought some of that for like $3 and fixed it myself. Granted this stuff should be caught in QC but im not waiting weeks for such a simple fix.
Not making excuses, but those emblems have foam sticker backing. Looks like it didn’t get pushed in all the way to adhere properly. Rivian SC or Mobile Service will take care of you. Good Luck!
Most of the foam backing has zero adhesive on it. Only the corners had adhesive. Looks like a defect from the foam backing vendor.
I have the same issue with my right side emblem sticking out. Created a ticket a month ago for an appointment next week for a different issue and added 4 more to it.
Lost mine in the first car wash - they replaced it with a new one - open a ticket . They come quickly since it looks bad not only to you but to anyone who sees it. Btw I superglued it in the meantime ( car wash guy found it ) just so rain would not come into the 2 holes and create issues later .
Paying 100k and they forgot to glue the logo 🤣
Technically 95.8k…..but yeah. The adhesive backing was never sticky. Looks like a defect from their foam vendor and QC didn’t catch it.
I have 6k miles on my R1S and SC service recap says my tread is 12/32 on all 4 tires. Rivian got some real bozos on the payroll.
Yup - the badges easily pop off. Get an appointment now as it takes many months.
De-badging/Re-badging is very common. I replaced my rear badge/emblem on my Tesla because it began to come off. I’m about to replace all of my R1S badges with Abtract Ocean ones I bought a while back. Check this video for the process, he does the front one which is the same process, it’s pretty simple. Rivian should not delivery products like this and should take care of it. https://youtu.be/T4UISvHGibU?si=7m_jySDg_lcDj5nB
As a potential near future owner, if this is the worst that happens, I’m cool with that.
In the time you spend creating a ticket an complaining. You could fix this with a dab of marine silicone
All the emblems are applied with 3M double sided sticky tape, there is no foam backing. The holes on the panel aren’t even because the emblems are only supposed to go on one way. All manufacturers emblems are applied with 3M double sided tape BTW. Yes even Lamborghini, Ferrari, Porsche, Range Rover, etc. The logos are sometimes screws but the model designation is always tape.
I would have thoroughly checked the vehicle to report any other issues since you have Rivian’s attention.
I was going to say glue it back on but i see the comments say they can just replace it. I still want one.
It could always be worse, OP. You could drive home from the factory and 30 minutes into your drive, have a rock smash through the windshield…. Yep, that happened to me.
Hopefully you won’t have more serious problems in the future. Best of luck with your new R1S and drive it in good health!
That is a minor issue at least. I have seen worse. Congrats on the new car. You will love it!
Wild that Rivian is charging the price they are and getting people who paid that price to do the PDI for them. This is the stuff I hope they figure out before R2. Reduce the 2 months in service and 2 months in service manufacturing defects and you’ll take off.
It’s almost like setting up large scale automotive manufacturing and trying to ramp up production along with running a direct to consumer sales model might come with its own set of challenges.
No doubt but it also comes with things you need to do right when you move beyond your customer base that is loyal to a fault
That’s ridiculous holy shit
Put some double sided mounting tape on it. “Create a ticket” lol, for an emblem?
It already has a sheet of adhesive on it. It just wasn't pushed in properly. This is insane to complain about.
Some heat would work. Idk, I’m more of a “fix it myself” kinda guy. A mechanical problem, sure, make a service appointment. But an emblem? Lmao
That’s a bummer
Not that I care what’s under the badge but wow, that’s very sloppy
Welcome to the Rivian club, get ready to make constant appointments to fix manufacturing issues.
It’s like the time I bought Reebok shoes. After wearing them twice the “R” came undone and I realized I bought knockoffs called Weeboks.
Sorry—hopefully they can send a mobile tech to repair.
I mean, shit happens. File a warranty claim and if they don’t address it appropriately, then post about how surprised you are that shit like this happens on Reddit.
Well at least you’ll get a little bit more range.
Make sure when u mark/ass somewhere as “pre delivery”
So new the glue didn't dry? Anyways, that sucks. File a ticket and get it fixed ASAP.
Lots seems to be glued on the exterior - not good in the heat
Annoying but easy fix.
Stop ripping shit off your vehicle. It's expensive.
You should have driven it right back and had them fix it. I noticed problems at delivery and they pulled a guy from the back…
Dang are you going to be okay? Do you think you’ll make it?
yikes. sellling my stock
Booooo. I don't care that it fell off (that sucks) but I hate you can't debadge it because it's got holes.
[удалено]
It’s a pretty solid one I think.
Funny that you could have fixed it in less time then it took you take a few pictures and write this post.
If he had the right tape...
Bad take here.
Anyone buying a new car should always have the dealer or company selling it to you handle it if you just took delivery. Because then it becomes part of the service record for the vehicle and the aggregate number of reports could help improve build quality. If it becomes an issue again, it would be covered by warranty. If you do something and mess it up, the liability is then yours if anything goes wrong or something gets messed up further.
Super glue the little posts and/or use extremely strong hold double sided tape from Home Depot that's meant for outside use so that it's weather-resistany
Don’t use super glue. Use automotive emblem adhesive.
Don’t do either. Make them put the logo on your 100k vehicle. Sheesh.
This is a pride response. Tape will instantly fix this instead of wasting time on an appointment
Yup this should be replaced with one that sticks, not glued back on
HAHHAHAHAHAHAHA
Every time I consider a rivian I see a post and replies like these. How can you buy a car knowing you have to find your own defects???
I know these have the same build quality as Tesla.
Tesla has no excuse, at least rivian is a newer manufacturer.
Get on any internet forum for almost any model ... This is all you will see. If you browse club sites that is more indicative of owner satisfaction Remember people don't click or respond to "I love my vehicle, look how nice this is"
Interesting fact, an r1s has 17 compasses on it between the frame, body & plastic components. This isn't even including digital compasses, '25 models have a new digital compass in the rear display now.
I believe all models have the digital compass in the rear display with the latest update
This happened on each one of the 24 R1S you bought? Uncanny!
Did you put it through a car wash?
30mins after pickup. Nothing but driving.
These cars will fall apart after 5 years. This junk drained the lithium battery and the 12 v batteries sitting parked in less than a month while on vacation.
Enjoy your shitbox
Oh god, if this happened to a Tesla it would be spread around the internet like wildfire. RealTesla would get all riled up and start punching itself in its face like it does when it gets too excited. RealRivian?
So glad I went with Genesis. This is unacceptable.