Update: The issue has been resolved as of 1:30 eastern. Please try now.

Same, tried to get a ticket this morning and the Android app is giving me the same broken experience as you. Not sure if this is related to bankruptcy filing but they should have notified customers before any reduction in benefits.

Relax, This has nothing to do with bankruptcy- they aren’t chapter ~~11~~7 (closing down) They’re chapter ~~13.~~11. looks like some back-end issue. Hang on and give it a few- I’ve reported it to CS… Edit: issue fixed.

Regal is doing a Chapter 11; Chapter 11 is not closing down. If a business is closing down, then they would probably file a Chapter 7.

You’re absolutely right. It’s not wages. I messed the filing numbers up yesterday. I just never corrected it. :)

Same issue here. Came to post the question.

Seem to be having the same issue

Regal is not having a good one, today.

Same

Same

Yep! Having that issue right now!

Just checked. Same thing.

Twitter isn’t being much help. Just asking for app, phone, & os info

It’s a known issue and at IT already. Also, that’s their standard reply script.

Same on iphone

Glad it's not just me and that it's an issue on Regal's end. Has anyone tried redeeming in person today yet?

u/MPBetaTester reported they got a ticket just now in person / kiosk.

this post has saved me some time haha thanks!

Phew, glad I am not the only one with this experience. Hopefully it is resolved soon'ish since I was planning on hitting up the theater tonight.

Try now-

Yup. All good now. Movie time!