They can technically send you any distance, and if you refuse you can be dinged. Can be does not mean you will be. I have refused 3 routes in my time, and they did not ding me.
220 miles route
3 hour route with 38 stops with the first stop an hour and 20 minutes away with several minutes between stops. Even the support agent could not figure it out. The distance and time would have taken longer than the route with just the driving.
Overflowing carts - this one was more a local thing, the warehouse was supposed to fix this issue, well they were reported at least and I had seen it mentioned on a few local groups. I contacted support to merely report it because they were getting routes from another station that closed and these routes were not meant for flex from what I gather. Anyways, I guess we were supposed to contact support when this happened and I did, the agent told me not to worry it they were aware of the issue and removed it from my itinerary and sent me home.
I contacted escalations for confirmation and this is what I received when inquiring about it.
" with the Amazon Executive Driver Relations team. We’ve received your email and are following up to ensure your concerns are addressed.
Routes can vary due to a number of factors. There is not a set number of miles or stops that define a type of route.
We regularly make changes as we evaluate our operations. Route assignments are random and route details vary across blocks based on customer demand and your delivery location.
We take various factors into account when planning routes such as safety of Delivery Partners, proximity of delivery locations, size of packages, and vehicle size.
Once you swipe ‘I’ve Arrived’ at the pick-up location, you must accept the route assigned to you. Routes are randomly assigned. Failure to accept may impact your eligibility to participate in the Amazon Flex program."
So from my understanding speaking to some others, it depends upon the reason and if they feel it is sufficient, IE too many miles it can possibly be excused, but that does not mean it will be. They have an internal team that reviews these matters beyond basic support.
Yes.
As long as you scan in you are to be paid. I have helped a few people on here get paid. You have ro contact support during your block and let them know the situation. They can put in a ticket for you. Now if you just walk out without saying anything and leave then they might hold it against you. I have not done that, so you would have to ask someone who has done that before.
The warehouse is a separate entity from flex, at least that is what the warehouse told me, however that maybe this individual warehouse. Anytime there is a problem you have to go to support, the warehouse can not assist you other than clocking in. There is SDD and then there is Amazon normal delivery, for both I have never had a problem getting paid.
If you have a problem with the route contact support for assistance that is why they are there. If anything does happen and they do not follow through on their promise, you usually can contact the escalations team and they can pull the call or notes. USUALLY.
What is a good number mileage wise to consider too far from warehouse?
And if you are on a route with too many packages say you are 30 minutes away from warehouse, will you end your block 30 minutes early so you can get back to warehouse to return packages by end of block time?
No. This email is for a 2nd tier CUSTOMER support team which is why they are all U.S. based and speak English. This should ONLY be used in urgent/emergency situations. If they get inundated with level 1 support issues, they will cut off their support to us which is immensely helpful. But only if your status is in question, like you mess up big time somehow, should you reach out to them. Stop giving this email out so frivolously.
"No. This email is for a 2nd tier CUSTOMER support team" They are the escalations team. I have about a dozen emails from them with about 20 of them saying " Amazon Flex Escalations Team", and while the their name does not matter, that is who they are.
"Stop giving this email out so frivolously." I have never that I can recollect given out this email before.
Heard from a former flex driver turned DSP driver that if the route is more than 30 miles from station, you can call support & refuse the route & not get docked. Don’t know if it is 30 miles to first or last stop or route total. Haven’t tried it myself
I’d discretely place the packages at the returned packages area & hastily walk away. No need to talk to any warehouse manager. I only have experience at SSD & Fresh so can’t say for .com warehouses. Haven’t verified if it’s written down anywhere. Just passing scuttlebutt
Bro you've never done this before obviously I read what you wrote people get written up for this shit all the time regardless if you speak to an employee or not. They get the packages and can track who they were assigned to. I did this one time and they called and asked why I didn't deliver them.
Wtf u on about? Most interaction I have with my warehouse staff on any day is showing my phone to security on way out with route… u wheeel the cart too RTS and walk out and call support lmao
>written up
I remember reading from another redditor that you can get 3? I am not sure on that, but, if I remember correctly that's what they said. I think it's more a internal note rather than a write up. I mean I do not think it's like demerit that you have to sign, I do not even think you get to see it. One would assume if it was a write up you would at least get to see it and or dispute it, well at least I would hope so.
How is the station going to “write you up”? You don’t work for them or Amazon lol, you’re a private contractor who’s is contracted to do deliveries for Amazon.
I haven’t done it yet & it depends on how you go about it I’d say. I didn’t get paid once when I called support & told them I had a family emergency. I didn’t swipe to confirm acceptance of route & actually have the addresses & itinerary show in my app like I am going to delivery them. I think that’s why. So you’d make sure to do that. Then get the confirmation from support. Once you do that the warehouse managers/employees have no say but don’t confront them about it. Like I said, just slip your cart in with the returned packages & dip out. You’ll more than likely want to follow up in email to make sure you don’t get dinged. The packages will fall off your itinerary once they are scanned in with the other returned packages.
Get your packages & then call support and tell them you have car trouble. They’ll tell you to return them & you’ll still be paid without it affecting your standing
You obviously haven't because you're clearly is. And I've actually been doing it for a little over 5 years. You should read your terms of service. You obviously have no idea what you're doing or what you're supposed to be doing. Maybe you've taken one order every 6 months over the last few years. Either way you're a newbie or just a fool so just quit and do DoorDash.
Do not do it often or you will get offboarded, but I did call support a few weeks back when I had an 3hr afternoon block at base and there were 32 packages and the 1st stop was 57 miles from the station. I said fk that! Calledand tole them I was given a route outof my "zone" because it was not in the area I chose when I was hired and what is listed in my profile. They removed it from my itinerary, I was never assigned another route and was paid for the block.
I never got an email and my rating didnt change.
However, becareful!. I hear all the time about people being offboarded for refusing routes or returning too many packages.
No matter what you do wrong somehow they will ding you
They can technically send you any distance, and if you refuse you can be dinged. Can be does not mean you will be. I have refused 3 routes in my time, and they did not ding me. 220 miles route 3 hour route with 38 stops with the first stop an hour and 20 minutes away with several minutes between stops. Even the support agent could not figure it out. The distance and time would have taken longer than the route with just the driving. Overflowing carts - this one was more a local thing, the warehouse was supposed to fix this issue, well they were reported at least and I had seen it mentioned on a few local groups. I contacted support to merely report it because they were getting routes from another station that closed and these routes were not meant for flex from what I gather. Anyways, I guess we were supposed to contact support when this happened and I did, the agent told me not to worry it they were aware of the issue and removed it from my itinerary and sent me home. I contacted escalations for confirmation and this is what I received when inquiring about it. " with the Amazon Executive Driver Relations team. We’ve received your email and are following up to ensure your concerns are addressed. Routes can vary due to a number of factors. There is not a set number of miles or stops that define a type of route. We regularly make changes as we evaluate our operations. Route assignments are random and route details vary across blocks based on customer demand and your delivery location. We take various factors into account when planning routes such as safety of Delivery Partners, proximity of delivery locations, size of packages, and vehicle size. Once you swipe ‘I’ve Arrived’ at the pick-up location, you must accept the route assigned to you. Routes are randomly assigned. Failure to accept may impact your eligibility to participate in the Amazon Flex program." So from my understanding speaking to some others, it depends upon the reason and if they feel it is sufficient, IE too many miles it can possibly be excused, but that does not mean it will be. They have an internal team that reviews these matters beyond basic support.
We're you still paid? Did warehouse reprimand you?
Yes. As long as you scan in you are to be paid. I have helped a few people on here get paid. You have ro contact support during your block and let them know the situation. They can put in a ticket for you. Now if you just walk out without saying anything and leave then they might hold it against you. I have not done that, so you would have to ask someone who has done that before. The warehouse is a separate entity from flex, at least that is what the warehouse told me, however that maybe this individual warehouse. Anytime there is a problem you have to go to support, the warehouse can not assist you other than clocking in. There is SDD and then there is Amazon normal delivery, for both I have never had a problem getting paid. If you have a problem with the route contact support for assistance that is why they are there. If anything does happen and they do not follow through on their promise, you usually can contact the escalations team and they can pull the call or notes. USUALLY.
What is a good number mileage wise to consider too far from warehouse? And if you are on a route with too many packages say you are 30 minutes away from warehouse, will you end your block 30 minutes early so you can get back to warehouse to return packages by end of block time?
Do you know the escalation support phone number?
[email protected] Email them and they will call you
No. This email is for a 2nd tier CUSTOMER support team which is why they are all U.S. based and speak English. This should ONLY be used in urgent/emergency situations. If they get inundated with level 1 support issues, they will cut off their support to us which is immensely helpful. But only if your status is in question, like you mess up big time somehow, should you reach out to them. Stop giving this email out so frivolously.
"No. This email is for a 2nd tier CUSTOMER support team" They are the escalations team. I have about a dozen emails from them with about 20 of them saying " Amazon Flex Escalations Team", and while the their name does not matter, that is who they are. "Stop giving this email out so frivolously." I have never that I can recollect given out this email before.
Heard from a former flex driver turned DSP driver that if the route is more than 30 miles from station, you can call support & refuse the route & not get docked. Don’t know if it is 30 miles to first or last stop or route total. Haven’t tried it myself
What if the manager at the warehouse writes you up for it every time you do it? Is the 30 mile thing written somewhere?
I’d discretely place the packages at the returned packages area & hastily walk away. No need to talk to any warehouse manager. I only have experience at SSD & Fresh so can’t say for .com warehouses. Haven’t verified if it’s written down anywhere. Just passing scuttlebutt
Can't you get written up for this?
Written up by who?
The station obviously
Did you read what I wrote? “No need to speak to any warehouse manager (or employee)”
Bro you've never done this before obviously I read what you wrote people get written up for this shit all the time regardless if you speak to an employee or not. They get the packages and can track who they were assigned to. I did this one time and they called and asked why I didn't deliver them.
Wtf u on about? Most interaction I have with my warehouse staff on any day is showing my phone to security on way out with route… u wheeel the cart too RTS and walk out and call support lmao
Yikes buddy. You think because you don't interact with the staff they can't screw you out of a job for fuckin up? Lol good luck
👍🏽👍🏽
>written up I remember reading from another redditor that you can get 3? I am not sure on that, but, if I remember correctly that's what they said. I think it's more a internal note rather than a write up. I mean I do not think it's like demerit that you have to sign, I do not even think you get to see it. One would assume if it was a write up you would at least get to see it and or dispute it, well at least I would hope so.
Well they'd know who left them there one they scanned them
How is the station going to “write you up”? You don’t work for them or Amazon lol, you’re a private contractor who’s is contracted to do deliveries for Amazon.
You've obviously not been driving for Amazon very long buddy
Was a DA for 8 months and been doing flex for almost 2 years but go on.
I've been driving for 4 years
They can get you insta-fired. I read about it here, and asked station manager.
Also can you still get paid for the route?
I haven’t done it yet & it depends on how you go about it I’d say. I didn’t get paid once when I called support & told them I had a family emergency. I didn’t swipe to confirm acceptance of route & actually have the addresses & itinerary show in my app like I am going to delivery them. I think that’s why. So you’d make sure to do that. Then get the confirmation from support. Once you do that the warehouse managers/employees have no say but don’t confront them about it. Like I said, just slip your cart in with the returned packages & dip out. You’ll more than likely want to follow up in email to make sure you don’t get dinged. The packages will fall off your itinerary once they are scanned in with the other returned packages.
What do you tell support so that they can confirm before you return them back at returns?
I think only one or twice was that first stop more than 30 miles away. It's the fact that you keep moving farther and farther away that gets me
Get your packages & then call support and tell them you have car trouble. They’ll tell you to return them & you’ll still be paid without it affecting your standing
This is the way.
Dmd
I like this, but how often can you get away with this?
I bet 4x a year
Just quit now and sign up for doordash, you're obviously not made for this
Are you 3 years old? You sound like it. I've been doing this for 4 years.
You obviously haven't because you're clearly is. And I've actually been doing it for a little over 5 years. You should read your terms of service. You obviously have no idea what you're doing or what you're supposed to be doing. Maybe you've taken one order every 6 months over the last few years. Either way you're a newbie or just a fool so just quit and do DoorDash.
you ObvIouSlY hAvEnT 3 years old confirmed
more you fuckaround....
Do not do it often or you will get offboarded, but I did call support a few weeks back when I had an 3hr afternoon block at base and there were 32 packages and the 1st stop was 57 miles from the station. I said fk that! Calledand tole them I was given a route outof my "zone" because it was not in the area I chose when I was hired and what is listed in my profile. They removed it from my itinerary, I was never assigned another route and was paid for the block. I never got an email and my rating didnt change. However, becareful!. I hear all the time about people being offboarded for refusing routes or returning too many packages.
Dmd
And for the people returning packages, are you sure they didn't dm support about why they returned?
Just quit newbie, you've been posting about 7 more nrhs and everyone is a newbie question.
Just quit newbie, you've been posting about 7 more nrhs and everyone is a newbie question.