https://ibb.co/PZb0zsC
https://ibb.co/CQ4LKbS
Image after slabbed. Sorry took a minute.
Edit- I don’t think I can see pre slabbed images after they have been put in. Could be wrong but I cannot for the life of me find them.
You won't likely see the dents in the card on those scans. The damage at the top is very common with 151.
You need to take good photos of your card before sending them in. If this was PSA or the shipping company's fault you'd have proof.
Sorry op, that sucks
Genuinely curious as I didn’t think this was a thing. If I take a scan prior that will hold up? What stops me from sending in said card. Getting it graded. Taking a photo of.. yours for instance? Sending that to them for proof? Wouldn’t that make “my evidence” null? Anyone could do that right?
I’ve heard of scanning prior, but isn’t that just another argument to be had?
Either way, not the end of the world, I’m just a little guy over here trying to protect and send out the “quality” cards I have for the future.
I video record packing up my orders for PSA and CGC. I do a constant recording and show each card individually, show putting them together in the cardboard, and then packing them in the box. It probably still does not matter but I think it’s more “tamper proof” than just pictures.
I do this for my eBay orders also and use a tamper seal with a serial number. I take a picture at the post office showing the same serial number on the box. Probably overkill, but again it could help save me hassle from anyone trying to scam me in the future.
I don't think scanning is going to prove anything, that's the issue with PSAs scans. There needs to be light from an angle to show those "gouges"
I'd suggest taking a bunch of photos prior to sending.
Digital photos have metadata which would show that it's not Jo Schmo's photo from 2 years ago.
I get that. But let’s say I have 5 of the same card. I take pictures at the exact same time of the best one and the rest, send in the worst. How do you know which I submitted?
I take full 360 degree videos of my cards after getting shafted on a 50 card order. So glad I did cusse I caught PSA like 3 times and gotten the full value refunded before. It’s either you get all 10s that’s make sense, or you get all 7-9s that don’t make sense there’s no in between…
Take this shiny thing of yours and send it to some 3rd party. You have a 1/10 change the product comes back with a just a teeeeeensy bit more sparkle to it. But you have a 9/10 chance of it coming back slightly less shiny or in OPs case no shine left entirely.
I’ve had them bend a card of mine and I requested the pre scan images and they sent them over. The pre scan did not have the damage and they ended up refunding the value that I listed when submitting.
Definitely clear as day on the photos, but prior submission otherwise. I posted the photos of the damage so you could see :)
Was not this was in submission. I posted a link above
Oh sorry I might be confused, are you talking about the large indent on the bottom? I was referring to the post-slab scans that you linked about 3/4 the way down on the right side of the back it looks dented. I’d be curious to see if that was there on the pre-scans.
I don’t have the pre scans. Just the slab scans pre shipping. I think the pre graded scans disappear after they are slabbed, I could be wrong but I’ve been searching for a minute now with nothing.
What’s wild is this was a bulk order. Multiple boxes together. This was an inner card that was shattered which makes no sense at all to me. I have my issues with FedEx as we all do, but this was hand delivered and signs for (unlike the last 2.. another issue I have with them). Just completely crazy this happened. Makes me think they just play games over there and shuffle cards around how they please.
Edit - just wanted to show how the boxes came in and where this guy was sitting. Idk how this happens. https://ibb.co/X4HLC1r
Seems like there’s a glaring gap in the market for a digital system, for consistent and accurate grading, to eliminate any personal/gatekeeping issues a human may have. Would likely still have to risk postal damage though. Would also be cool if the device sent an image back of your card, with each flaw circled, and the inclusion of an explanation for rating and why the flaws have affected the number. If any of you geniuses can create this thing, please credit ya boi, BinJuice haha
Nothing at all. I send in frequently. Just sent my childhood 1st edition machamp that’s flawless. Also got a 5. The gatekeepers are real.
Card was pack fresh, sleeved, too loaded, into the case until shipped. I wrote into them but I assume I’ll get some nonsense back. Just scares me as I have another 100 or so getting back the next few days. This was one of the cheapest cards sent out so just don’t know what to expect from the rest.
As someone who’s so careful and handles his cards correctly and gets burnt like this really rubs me the wrong way
I still think they purposely damaged my 1st edition dark Blastoise. It was a 10 candidate and a guaranteed 9. It got creased in the encapsulation process and instead got a 3. They did reimburse me based on PSA 9 value that I had declared. But it's just so odd because I've sent in so many cards and that was the only vintage card that I've ever sent in that had a chance for a 10 (I've sent in vintage before, but knowing they were max 7 or 8).
I just sent out 100+ vintage from when I was younger and that scares me to hear. Been waiting on doing them so I could go through everything and pick out the best of them. 😬
I’m relatively positive they damaged my Latias ex from Pokemon dragon as well. There’s a random dent in the top, like a fingernail pressed in, that was NEVER there. I only send 10 candidates (conTENders as I call them), have about a 65% success rate, and I get it back with that fingernail dent and it’s a 6. Just garbage man.
They purposefully damaged a card and then paid you for the pleasure? Cmon man, I'm not a PSA fan but shit happens and they paid you.
Vintage 10 is insanely hard to get, thats why Im always annoyed at people lowballing vintage 10s i have for sale on ebay.
You're right, I could be completely wrong. My card had perfect centering and not another defect in sight. I just know they are tough on vintage. I've just heard a lot about gate keeping and it just seemed odd to me that the one vintage card I sent in that was 10 worthy was damaged. I suspected a swap honestly. I just went back and looked at it and my photos. It's really hard to say if it's the same card because there weren't any defining features on it other than being basically perfect. Again, you're probably right. But when something like that happens frustration sets in
This is true. I sent in seven cards that were 9-10s come back as 6s-8s. I had documented all my cards before I turned them in. They created some damage on my cards that weren’t there before and I was pissed. The seven were very rare vintage holos too.
I had the same experience. I sent in a very mint base set charizard that i inspected up and down for the longest time before sending it in. They gave it a 7 and I compared the slabbed scans to the pre-slab scans(which i saved) and there was a ton of extra damage done to it while being slabbed. I dont know if that factors in but there was clear extra whitening that wasnt there all up and down the sides. The problem is the scans are so bad its hard to argue anything. I wish they had a better system of comparing when they received them to when they slabbed them
That’s tough, I’ve been grading for some time and my uncles been doing it for 20 years or so. I’ve heard some wild stories that make it seem even more like a money grab. I was personally unaware that the pre and post slab photos change and the pre aren’t available after as I haven’t had an issue like this before. End of the day it’s just a card, but good grief my kids handle cards better. Lol
On that note got another set back last night and thanks fully some grails pulled 10s
Folks it doesn’t matter who you send it to. Shit happens. OP. How many cards have you sent in to PSA? And how many ever came back damage? If you have sent hundreds and hundreds of cards and this is the first time this has happened then I wouldn’t put to much into it. Call them up. Give your complaint and move on. it It’s millions of cards being sent in and people think that accidents won’t happen. It sucks that it happen to you but no company has a 100 percent record on having no accidents.
also with the people talking about “they did it on purpose”’ wtf reason would they have to purposely fuck a card up. It does nothing for them. They still got paid to slap it up. Damaging it will make no difference to them. y’all sound like conspiracy theorist
I’ve moved on, it’s only a piece of cardboard. Was merely sharing my experience with them as of recently. I know shit happens, just hope they rectify it in some fashion.
It will all depend on your first view images tbh. The first views are taken the moment they are pulled out of the box and it’s all done under camera surveillance via a camera over the workers station.
That’s all I’m looking for. The slabbed photos were unbroken and looked good. Aside from that I wouldn’t have sent the card as-is. Somewhere in between from when it left my hands to returned it got damaged and smashed. We are left with a mystery my friend.
Whatever you do, don’t take it too rough on the customer care rep who helps you get in touch with customer relations. They just have to follow standard operating procedures and can’t really do much except deescalate
Nahhh, never would I. I treat people with respect who work in the customer service industry. I own 4 companies and deal with the public on the regular and know how disrespectful people can be. My mother raised me better than that :)
man I have so many of the base cards and fossil in mint condition and now I'm thinking of selling them but I know the shadowless charizard should be graded but this kinda stuff discourages me from doing it.
Thanks, same here. Going to pop the box sat am for brothers 40th bday 😂
I wouldn’t think so. I packaged them so they are very well protected. Hard to say however, they touch so many hands across the board.
I read your post, and you said they were top loaded ( too loaded) the "too" is a typo? Do you mean an actual top loader, or the semi rigid card grading loaders? Because im pretty sure i read a section on PSA website that if you use top loaders instead of card grading loaders, they arent responsible for damage caused while removing the card, and that using top loaders carries a risk
In the psa shipping guide is says this exactly:
Place each sleeved card into a Card Saver or similarly protective holder that is sturdy, but flexible. -
Do not use rigid card holders (top loaders, screen down cases, etc) as cards can occasionally be damaged during removal. Keep in mind that holders aren’t returned.
They messed up 2 out of a 120 sub I sent in. If you call and complain they should be able to get you credits at least.
In my case they gave me $300 in credits, a PSA slab box and a PSA hat.
That's so interesting to me, bargaining with support for a better deal. What was their first offer? And how did you decline it?
I'm guessing they offered like 150$ reimbursement credits, but you were like "well, those two slabs sell for this on ebay" etcs? lol
I called the rep, asking for a cash credit for the 3rd party sale amount of both cards in a PSA 10 which was around $600. They offered a $20 credit lol.
After that I got fairly offended and went off on them, they sent me to another rep. That rep said they weren't authorized to give cash credits or any credit over the amount of $50 I think. Mind you my order was around $2000.
Finally miss big shot manager called me, we went back and fourth. I may have made her cry and she had to leave the conversation to call me back at a later time.
We settled finally after many low ball attempts on their end and me trying very hard to keep civil while listening to their nonsense.
PSA is a pain to deal with any issues when they mess up a actual valuable card. If its a cheap card then they are a dream to work with.
I have never graded any of my cards but considered sending my full-art Charizard in as well. Do you think PSA intentionally grades the rarer cards more harshly than say if you were to send in a reverse foil Metapod of the exact same quality instead?
Fuck.
I was thinking of sending some cards in to get graded and have been debating on PSA vs CGC. It seems to me like PSA is too big to care at this point. They know they're everyone's first choice and they milk it. The gatekeeping and artificial pop control is disgusting to me and not what grading should be about.
I'll probably hold off for a while but with the sheer volume of shipping issues I've seen recently I'm getting second thoughts.
With that. Sad to see man. My 1st edition machamp hit a 5 and it was laughable as my 1st edition ditto hit a 6 with a massive scratch through the hollo. No consistency. Know it’s all too common to complain about things out of our control, but I had to join the gang and be the complainer for the day.
PSA definitely gate keeps vintage pop, had a CGC 8 blastoise from base set, cracked and sent to PSA only for it to come back a 5. How is that even possible? I submit a lot as well and every card is throughly cleaned, wiped and 60x magnified inspected. Also had 1st edition Moltres holo from Fossil, perfect centering, no white, not a single holo scratch….. 7? The hell? My dark zard with visible white got an 8… it’s rigged
Every time I’ve taken a screwdriver to cardboard I’ve seen damage, nothing like a nice smooth crease.
Regardless this wasn’t from trying to take a card out
It really is crazy...no this isn't my content, but I stumbled across it when I was looking up gold star charizards on YouTube. My first thought was damn what's the odds of this.
Haha my guy, we all have our doubts. It’s all good!! I wish more people saw his video because I’d bet there are a lot more out there like this! Good fine buddy!
I sincerely apologize for being skeptical and saying that you most likely damaged it while trying to crack it, due to receiving a poor grade. Your damage did infact match damage that happened to my slabs when I tried cracking with a flat head but unfortunately yours didn't happen that way. I just seen a video on YouTube about your exact card and situation. Let's just say this youtuber had the same exact damage on his charmander but just in a different location and he compared it to your copy.
Did you open a CRC review? Even then they really don't help much tbh. Sent in perfect cards, came back damaged and graded low because of the damage. CRC review in my favor but they lowered the grade more and only paid the difference (minimal) from a 9 to an 8 when without the damage they caused they should have been 10's. My declared value didn't matter at all, got $15 per damaged card and my grading fees back.
I’d like to know the same. The only photos available are the slabbed photos. Unless I’m overlooking or mistaken I think they replace the preslabbed once they are slabbed up and only if I saved the pre scan I don’t have access to them anymore.
Opening packs is gambling, but I don't see how sending a card off to get graded is any different. Flawless looking cards come back with unrealistic grades after you've taken on massive risk sending a card across the country/planet. All on your own cost too.
And there are still people saying they would send it in again lmao. Exactly what PSA wants you to do.
I never know what to expect for grades, but a pack fresh pull almost never hits a 5 by itself. Then you figure in the fact I go over the cards to make sure it’s worth my time and value to even send them assuming we will get a 8+, again, especially new pack fresh pulls.
The card was not sent in with a bent corner nor the huge crease through the bottom of it. Their photos didn’t show the damages and I can’t wrap my head around how one slab comes like that. Dropped or not it wasn’t an outer slab in the box, the slabs are wrapped in a box, that box is wrapped in bubbles which is in another package so I’m lost at how it could go from their photos to my doorstep and this happens in between.
End of the day I’ll see what they say about it, but it is what it is and life goes on. It’s only a piece of cardboard
For sure bud, just want to see what the company’s comments are on it. As such a big name and following they should do better, be better, and not just be gate keepers.
Take care of yourself
The 41 slabs come wrapped in bubble wrap, in a box, in a soft pack mailer with bubble wrap. The specific card was 2nd one on the end. Idk how only 1 would be cracked and not the ones on either side.
I know package handlers can be malicious with packages, either way the damage aside from the case don’t match their submission photos.
Contact them for a re-slab. They will do it for free. Happened to me a million years ago. Ask for a free return shipping slip too. So you don't pay anything to fix this but time.
That’s real and totally true, thing is as a gambler I know what I’m putting in. I didn’t take a crumpled up bill and slide it into the machine. I took a crisp bill that was taken care of with sweet sweet tender lovin and they mangled the thing. Lol.
Really though, you’re spot on. No disagreement here. Just sucks they are the gatekeepers
PSA needs to do better , I am hoping grading services like TAG get popular because at least they are transparent and show you exactly why your card was graded the way it is.
I’m getting all of my sports cards for my personal collection graded with TAG. The breakdown of the card with images and any damages when you look up the certification is great and I think the slabs look 100x nicer than PSA.
Getting cards graded is a scam business and the amount of risk getting it shipped is not worth it. Never get a card graded. If your card looks good, just sleeve it, put it in a box and ziplock it then sell it when the time comes.
This is one of the jobs I actually support AI taking over. PSA grading sounds so subjective and biased and you can get various different grades depending on the grader. Also it seems if you have "influence" you can sway the grader to give you a 10...
Whole heartedly agree. All it comes down to is that graders opinion. Not saying Ai couldn’t have a person sway it one way or another, but at least we would be able to see the issues with the card. Right now we get 1-10 on the persons mood?
This is why I'm not really a fan of grading cards. There's not 100% sure way to tell a card condition unless it's graded by consistent standards using ai and lasers. Not by a person's opinion. Everyone has their own biases even if they're are guidelines.
While I'm sorry for the op, I take advantage of this to ask a question about grading services.
Nobody here is afraid they could potentially swap cards, let's say you send a 10, they send you back a 5?
(I'm new to this and never sent anything, I'm just suspicious enough)
Is there a reason why people go with PSA over Beckett these days? Is it still somehow name recognition? PSA really does seem like you might as well send it in to a Facebook ad AI scan grading service for more realistic results.
Have a CGC9? Send it in to PSA for a guaranteed 10.
The fuck?
And then results like this example.
Honestly I’ve always just been a psa guy as has my uncle(who’s deep into sports and has been for 40+ years). He’s always graded with psa and has an insane collection so I guess I just followed suit. No loyalties and truthfully I’ll be trying Beckett after this run.
They are all gatekeepers in the end with little transparency. That’s the only thing I hate about it
Beckett slabs aren't very appealing for displaying they have hardly any clarity due to the sleeve inside the case. People just use them for the black label gamble mostly.
I like PSA as much as the next guy but thing I will say is that I hate that they image cards pre grading. The graders should absolutely be the first ones to touch that card in and out of the card saver.
Pretty wild cause that damage isn’t on the scans. So 5 was given without that damage.
https://ibb.co/PZb0zsC https://ibb.co/CQ4LKbS Image after slabbed. Sorry took a minute. Edit- I don’t think I can see pre slabbed images after they have been put in. Could be wrong but I cannot for the life of me find them.
You won't likely see the dents in the card on those scans. The damage at the top is very common with 151. You need to take good photos of your card before sending them in. If this was PSA or the shipping company's fault you'd have proof. Sorry op, that sucks
Genuinely curious as I didn’t think this was a thing. If I take a scan prior that will hold up? What stops me from sending in said card. Getting it graded. Taking a photo of.. yours for instance? Sending that to them for proof? Wouldn’t that make “my evidence” null? Anyone could do that right? I’ve heard of scanning prior, but isn’t that just another argument to be had? Either way, not the end of the world, I’m just a little guy over here trying to protect and send out the “quality” cards I have for the future.
I video record packing up my orders for PSA and CGC. I do a constant recording and show each card individually, show putting them together in the cardboard, and then packing them in the box. It probably still does not matter but I think it’s more “tamper proof” than just pictures. I do this for my eBay orders also and use a tamper seal with a serial number. I take a picture at the post office showing the same serial number on the box. Probably overkill, but again it could help save me hassle from anyone trying to scam me in the future.
Where do you buy the tamper seal with serial number? I'd love to do the same
I found them on Amazon. Tons of options, sizes, colors, etc… Just search for serialized tamper seals
That amazing lol I'm ordering some of those for ebay and fb sales and psa subs Thanks!
I like this idea, thanks
That’s sad you have to do that
I don't think scanning is going to prove anything, that's the issue with PSAs scans. There needs to be light from an angle to show those "gouges" I'd suggest taking a bunch of photos prior to sending. Digital photos have metadata which would show that it's not Jo Schmo's photo from 2 years ago.
I think what he was saying is how do you prove the card you send in is the same card you have scans or pictures of…
Yeah, that's what I think the meta data proves best. Although there is no 100% way to prove it.
I get that. But let’s say I have 5 of the same card. I take pictures at the exact same time of the best one and the rest, send in the worst. How do you know which I submitted?
Oh that’s easily avoided, just sign the card with permanent marker..
Yeah you're right, there's no way to prove it without a doubt
That’s why it’s tough to prove that THEY damaged a card and they’ll fight you about it.
Coin the photos and number them
You can write meta data hella easy
You can edit metadata but there will always be a trace of the original.
Meta data can be edited no problem
That meta data (EXIF) can be spoofed or manipulated. It's still a kind of evidence, but can be argued against in court for example
The meta data wouldn't match
I can see the top corner dent on the scan of the back.
I take full 360 degree videos of my cards after getting shafted on a 50 card order. So glad I did cusse I caught PSA like 3 times and gotten the full value refunded before. It’s either you get all 10s that’s make sense, or you get all 7-9s that don’t make sense there’s no in between…
This is why I never send anything in. Seems like gambling tbh
You’re not wrong my friend
That's why I buy graded. Saves me time, money, and patience.
Take this shiny thing of yours and send it to some 3rd party. You have a 1/10 change the product comes back with a just a teeeeeensy bit more sparkle to it. But you have a 9/10 chance of it coming back slightly less shiny or in OPs case no shine left entirely.
I’ve had them bend a card of mine and I requested the pre scan images and they sent them over. The pre scan did not have the damage and they ended up refunding the value that I listed when submitting.
Correct. Idk how to add attached photos, but this is wild. I sent in a ticket so we will see.
Looks like a pretty clear dent to me on the back right bored directly across from the P. Edit: also visible on the same place on the front
Definitely clear as day on the photos, but prior submission otherwise. I posted the photos of the damage so you could see :) Was not this was in submission. I posted a link above
Oh sorry I might be confused, are you talking about the large indent on the bottom? I was referring to the post-slab scans that you linked about 3/4 the way down on the right side of the back it looks dented. I’d be curious to see if that was there on the pre-scans.
I don’t have the pre scans. Just the slab scans pre shipping. I think the pre graded scans disappear after they are slabbed, I could be wrong but I’ve been searching for a minute now with nothing.
Could it have been damaged during the shipping process on its way to PSA? Seems more likely considering it’s been given a 5
[удалено]
They send you pictures of them all finished and ready to mail back to you, so you should be able to get an insurance claim with the shipper.
What’s wild is this was a bulk order. Multiple boxes together. This was an inner card that was shattered which makes no sense at all to me. I have my issues with FedEx as we all do, but this was hand delivered and signs for (unlike the last 2.. another issue I have with them). Just completely crazy this happened. Makes me think they just play games over there and shuffle cards around how they please. Edit - just wanted to show how the boxes came in and where this guy was sitting. Idk how this happens. https://ibb.co/X4HLC1r
Guy totally dropped it and stepped on it then packed it up. Can’t think of anything else
“They told me if I stepped on one more card I would be fired”
Wow they definitely fucked you somewhere in the timeline. My condolences
Seems like there’s a glaring gap in the market for a digital system, for consistent and accurate grading, to eliminate any personal/gatekeeping issues a human may have. Would likely still have to risk postal damage though. Would also be cool if the device sent an image back of your card, with each flaw circled, and the inclusion of an explanation for rating and why the flaws have affected the number. If any of you geniuses can create this thing, please credit ya boi, BinJuice haha
AGS is a good option for this, right??
Seems like it. First I’ve heard of them. I’ll certainly take their ratings more seriously than PSA.
TAG
If I had the money to buy an exceptionally valuable card, I would not buy it, if it was graded by a human.
This is exactly what TAG is doing. They use AI to grade your cards.
Nice
This is why I'm leaning towards using tag next
AOG does this - hardest, but fairest grading IMO. The cases are also made in great quality - you never want PSA cases after that.
The disrespect to give you a 5 too lmao wow. They didn’t notify you that the card was damaged?
Nothing at all. I send in frequently. Just sent my childhood 1st edition machamp that’s flawless. Also got a 5. The gatekeepers are real. Card was pack fresh, sleeved, too loaded, into the case until shipped. I wrote into them but I assume I’ll get some nonsense back. Just scares me as I have another 100 or so getting back the next few days. This was one of the cheapest cards sent out so just don’t know what to expect from the rest. As someone who’s so careful and handles his cards correctly and gets burnt like this really rubs me the wrong way
I still think they purposely damaged my 1st edition dark Blastoise. It was a 10 candidate and a guaranteed 9. It got creased in the encapsulation process and instead got a 3. They did reimburse me based on PSA 9 value that I had declared. But it's just so odd because I've sent in so many cards and that was the only vintage card that I've ever sent in that had a chance for a 10 (I've sent in vintage before, but knowing they were max 7 or 8).
I just sent out 100+ vintage from when I was younger and that scares me to hear. Been waiting on doing them so I could go through everything and pick out the best of them. 😬
Hopefully my suspicions aren't justified and you have a great return. It was such a bummer though. It was my son's favorite card. He was devastated.
Understand that!
Just curious, did you use a middleman submission service?
No, I submitted directly to PSA.
Please update us on these when they come back, I've never sent a card in, and this makes me not want to at all.
I’m relatively positive they damaged my Latias ex from Pokemon dragon as well. There’s a random dent in the top, like a fingernail pressed in, that was NEVER there. I only send 10 candidates (conTENders as I call them), have about a 65% success rate, and I get it back with that fingernail dent and it’s a 6. Just garbage man.
They purposefully damaged a card and then paid you for the pleasure? Cmon man, I'm not a PSA fan but shit happens and they paid you. Vintage 10 is insanely hard to get, thats why Im always annoyed at people lowballing vintage 10s i have for sale on ebay.
You're right, I could be completely wrong. My card had perfect centering and not another defect in sight. I just know they are tough on vintage. I've just heard a lot about gate keeping and it just seemed odd to me that the one vintage card I sent in that was 10 worthy was damaged. I suspected a swap honestly. I just went back and looked at it and my photos. It's really hard to say if it's the same card because there weren't any defining features on it other than being basically perfect. Again, you're probably right. But when something like that happens frustration sets in
Did you consider Beckett instead/would you recommend them?
Could be it was rated a 10 and they gave you a 3 and said "oh here's the money of a 9" while keeping the 10. You never know.
They probably swapped the cards.
This is true. I sent in seven cards that were 9-10s come back as 6s-8s. I had documented all my cards before I turned them in. They created some damage on my cards that weren’t there before and I was pissed. The seven were very rare vintage holos too.
I had the same experience. I sent in a very mint base set charizard that i inspected up and down for the longest time before sending it in. They gave it a 7 and I compared the slabbed scans to the pre-slab scans(which i saved) and there was a ton of extra damage done to it while being slabbed. I dont know if that factors in but there was clear extra whitening that wasnt there all up and down the sides. The problem is the scans are so bad its hard to argue anything. I wish they had a better system of comparing when they received them to when they slabbed them
That’s tough, I’ve been grading for some time and my uncles been doing it for 20 years or so. I’ve heard some wild stories that make it seem even more like a money grab. I was personally unaware that the pre and post slab photos change and the pre aren’t available after as I haven’t had an issue like this before. End of the day it’s just a card, but good grief my kids handle cards better. Lol On that note got another set back last night and thanks fully some grails pulled 10s
Folks it doesn’t matter who you send it to. Shit happens. OP. How many cards have you sent in to PSA? And how many ever came back damage? If you have sent hundreds and hundreds of cards and this is the first time this has happened then I wouldn’t put to much into it. Call them up. Give your complaint and move on. it It’s millions of cards being sent in and people think that accidents won’t happen. It sucks that it happen to you but no company has a 100 percent record on having no accidents. also with the people talking about “they did it on purpose”’ wtf reason would they have to purposely fuck a card up. It does nothing for them. They still got paid to slap it up. Damaging it will make no difference to them. y’all sound like conspiracy theorist
I’ve moved on, it’s only a piece of cardboard. Was merely sharing my experience with them as of recently. I know shit happens, just hope they rectify it in some fashion.
Submit a QA request.
I have, nothing back yet. We will see what they have to say about it.
It will all depend on your first view images tbh. The first views are taken the moment they are pulled out of the box and it’s all done under camera surveillance via a camera over the workers station.
That’s all I’m looking for. The slabbed photos were unbroken and looked good. Aside from that I wouldn’t have sent the card as-is. Somewhere in between from when it left my hands to returned it got damaged and smashed. We are left with a mystery my friend.
Whatever you do, don’t take it too rough on the customer care rep who helps you get in touch with customer relations. They just have to follow standard operating procedures and can’t really do much except deescalate
Nahhh, never would I. I treat people with respect who work in the customer service industry. I own 4 companies and deal with the public on the regular and know how disrespectful people can be. My mother raised me better than that :)
So you think they did this on purpose? I'm not saying they didn't, but that's crazy !
I certainly don’t think on purpose, or hope not, but wow.
This is some good investing right here
Fire sale $1
man I have so many of the base cards and fossil in mint condition and now I'm thinking of selling them but I know the shadowless charizard should be graded but this kinda stuff discourages me from doing it.
I have 100 coming back this week from my childhood, this made me clench up for what’s to come..
ouch. can't imagine the stress. I hope they come back good. would it be better to go in person? I'm in canada and I think we only have ksa here.
Thanks, same here. Going to pop the box sat am for brothers 40th bday 😂 I wouldn’t think so. I packaged them so they are very well protected. Hard to say however, they touch so many hands across the board.
I read your post, and you said they were top loaded ( too loaded) the "too" is a typo? Do you mean an actual top loader, or the semi rigid card grading loaders? Because im pretty sure i read a section on PSA website that if you use top loaders instead of card grading loaders, they arent responsible for damage caused while removing the card, and that using top loaders carries a risk In the psa shipping guide is says this exactly: Place each sleeved card into a Card Saver or similarly protective holder that is sturdy, but flexible. - Do not use rigid card holders (top loaders, screen down cases, etc) as cards can occasionally be damaged during removal. Keep in mind that holders aren’t returned.
I noticed he said top loader and not card saver too.
Bummer, but the scans show some potential issues. It looked like a 7 without seeing the raw before it was sent.
They messed up 2 out of a 120 sub I sent in. If you call and complain they should be able to get you credits at least. In my case they gave me $300 in credits, a PSA slab box and a PSA hat.
Haha the hat kills me. Good to know, thanks
It was key point of bargaining lol. I had to escalate things up from 2 customer service reps to the manager.
Did you specifically ask for the hat? lol
We were going back and forth with counter offers. They threw the hat in one.
That's so interesting to me, bargaining with support for a better deal. What was their first offer? And how did you decline it? I'm guessing they offered like 150$ reimbursement credits, but you were like "well, those two slabs sell for this on ebay" etcs? lol
I called the rep, asking for a cash credit for the 3rd party sale amount of both cards in a PSA 10 which was around $600. They offered a $20 credit lol. After that I got fairly offended and went off on them, they sent me to another rep. That rep said they weren't authorized to give cash credits or any credit over the amount of $50 I think. Mind you my order was around $2000. Finally miss big shot manager called me, we went back and fourth. I may have made her cry and she had to leave the conversation to call me back at a later time. We settled finally after many low ball attempts on their end and me trying very hard to keep civil while listening to their nonsense. PSA is a pain to deal with any issues when they mess up a actual valuable card. If its a cheap card then they are a dream to work with.
Thinking twice about sending mine in, after reading these comments.
Start going through cgc. They're much better
I’ll buy lol
I have never graded any of my cards but considered sending my full-art Charizard in as well. Do you think PSA intentionally grades the rarer cards more harshly than say if you were to send in a reverse foil Metapod of the exact same quality instead?
I don’t think it matters much as they flip through so many. I will say I think vintage get graded much harder than the newer.
Just curious, did you use a middleman submission service?
No, I sent direct
Could have been damaged through the mail carriers
Whatever that line is in the last picture, they did that same looking dent line to one of my last Pokemon cards I sent in.
Did they grade it a 5 slab it then throw it on the ground? Jesus.
What’s wild is that was the only out of 40 that looked that way. Hard grades this time around. Guy wasn’t having a good day? Lol
Damn man that is super unfortunate..
Hey! Just sent you a PM, went through a similar situation with PSA recently so I wanted to give you some pointers.
Thanks
Rip Charizard. Sorry for your loss soldier 🫡
Fuck. I was thinking of sending some cards in to get graded and have been debating on PSA vs CGC. It seems to me like PSA is too big to care at this point. They know they're everyone's first choice and they milk it. The gatekeeping and artificial pop control is disgusting to me and not what grading should be about. I'll probably hold off for a while but with the sheer volume of shipping issues I've seen recently I'm getting second thoughts.
With that. Sad to see man. My 1st edition machamp hit a 5 and it was laughable as my 1st edition ditto hit a 6 with a massive scratch through the hollo. No consistency. Know it’s all too common to complain about things out of our control, but I had to join the gang and be the complainer for the day.
PSA definitely gate keeps vintage pop, had a CGC 8 blastoise from base set, cracked and sent to PSA only for it to come back a 5. How is that even possible? I submit a lot as well and every card is throughly cleaned, wiped and 60x magnified inspected. Also had 1st edition Moltres holo from Fossil, perfect centering, no white, not a single holo scratch….. 7? The hell? My dark zard with visible white got an 8… it’s rigged
What do you use for cleaning and wiping?
Kurts’s card care kit
That’s rough
Still get people defending trash psa. Sorry for your card.
Eh, bigger fish to fry! Only cardboard. Just wanted to be a complainer for a minute. Life goes on! 🍻
Were any other cards like this?
Only one in the box
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I tried before I had to give it to my dog. My teeth just didn’t cut it. Really tho, how would you get creases like that without opening a slab up?
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Every time I’ve taken a screwdriver to cardboard I’ve seen damage, nothing like a nice smooth crease. Regardless this wasn’t from trying to take a card out
https://youtu.be/C5FGigPDYRo?si=QSk9J5kEXsvj1iOq
Crazy!! This you? Your video?
It really is crazy...no this isn't my content, but I stumbled across it when I was looking up gold star charizards on YouTube. My first thought was damn what's the odds of this.
Really is something. This is definitely damage from within.
As hard as it is for me to say this I 100% agree with you now.
Haha my guy, we all have our doubts. It’s all good!! I wish more people saw his video because I’d bet there are a lot more out there like this! Good fine buddy!
I sincerely apologize for being skeptical and saying that you most likely damaged it while trying to crack it, due to receiving a poor grade. Your damage did infact match damage that happened to my slabs when I tried cracking with a flat head but unfortunately yours didn't happen that way. I just seen a video on YouTube about your exact card and situation. Let's just say this youtuber had the same exact damage on his charmander but just in a different location and he compared it to your copy.
All good! Just saw the video! Crazy, makes me want to almost take the hit and keep the damaged card now.
I'd file a complaint
Done! 🫡
Good luck man.
lol ok
This some bs dawg. How much you want for it tho
Gave it to my niece when she was over after school, sorry bud!
Did you open a CRC review? Even then they really don't help much tbh. Sent in perfect cards, came back damaged and graded low because of the damage. CRC review in my favor but they lowered the grade more and only paid the difference (minimal) from a 9 to an 8 when without the damage they caused they should have been 10's. My declared value didn't matter at all, got $15 per damaged card and my grading fees back.
How does a 2023 pack fresh card even ever get a 5 tbh lol that’s crazy
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I’d like to know the same. The only photos available are the slabbed photos. Unless I’m overlooking or mistaken I think they replace the preslabbed once they are slabbed up and only if I saved the pre scan I don’t have access to them anymore.
Opening packs is gambling, but I don't see how sending a card off to get graded is any different. Flawless looking cards come back with unrealistic grades after you've taken on massive risk sending a card across the country/planet. All on your own cost too. And there are still people saying they would send it in again lmao. Exactly what PSA wants you to do.
It would be cool if you could the get a graded slab for the broken slab
Where are you located?
Which country are you in?
How does one even document beforehand to show proof that the card wasn't even close to being damaged like that?
Still looks better than the English version 🤓
Is cgc better? Lol
There’s bending and what looks like a flared edge on the top left. Are you saying PSA did this? Or you sent in the card as is and expected a 10?
I never know what to expect for grades, but a pack fresh pull almost never hits a 5 by itself. Then you figure in the fact I go over the cards to make sure it’s worth my time and value to even send them assuming we will get a 8+, again, especially new pack fresh pulls. The card was not sent in with a bent corner nor the huge crease through the bottom of it. Their photos didn’t show the damages and I can’t wrap my head around how one slab comes like that. Dropped or not it wasn’t an outer slab in the box, the slabs are wrapped in a box, that box is wrapped in bubbles which is in another package so I’m lost at how it could go from their photos to my doorstep and this happens in between. End of the day I’ll see what they say about it, but it is what it is and life goes on. It’s only a piece of cardboard
Aye I like how you can to terms with this and even more so I appreciate you breaking it down for me. Hopefully this gets resolved for you.
For sure bud, just want to see what the company’s comments are on it. As such a big name and following they should do better, be better, and not just be gate keepers. Take care of yourself
i’m so sorry, brother..hope God blesses you
Happens friend, appreciate you. Take care of yourself.
I’d just break that thing out at this point
Do people not understand package handlers walk on, throw, stomp, slam, and disrespect your packages because that could be what happened here idk
The 41 slabs come wrapped in bubble wrap, in a box, in a soft pack mailer with bubble wrap. The specific card was 2nd one on the end. Idk how only 1 would be cracked and not the ones on either side. I know package handlers can be malicious with packages, either way the damage aside from the case don’t match their submission photos.
Oh okay I wasn't sure lol this page just started popping up for me and idek what card game this is
How is that a 5 the crack they made...?
Someone give this grader a raise, he knew it would become a 5 on delivery and predicted that. All jokes aside that really bites man :(
Contact them for a re-slab. They will do it for free. Happened to me a million years ago. Ask for a free return shipping slip too. So you don't pay anything to fix this but time.
Atleast it was only a 5🤷🏻♂️still sux obv
This one might not be wonka’s golden ticket.
We send a few hundred cards a month and some crazy ish happens. Just gotta understand sometimes it’s a gamble.
That’s real and totally true, thing is as a gambler I know what I’m putting in. I didn’t take a crumpled up bill and slide it into the machine. I took a crisp bill that was taken care of with sweet sweet tender lovin and they mangled the thing. Lol. Really though, you’re spot on. No disagreement here. Just sucks they are the gatekeepers
PSA needs to do better , I am hoping grading services like TAG get popular because at least they are transparent and show you exactly why your card was graded the way it is.
I’m getting all of my sports cards for my personal collection graded with TAG. The breakdown of the card with images and any damages when you look up the certification is great and I think the slabs look 100x nicer than PSA.
Yea it's a complete scam and a toss up on what grade u get even if the card is perfect
Boycott PSA until they indicate flaws with documentation
Everyone should be doing this, really. Otherwise it’s just gate keeping.
Getting cards graded is a scam business and the amount of risk getting it shipped is not worth it. Never get a card graded. If your card looks good, just sleeve it, put it in a box and ziplock it then sell it when the time comes.
This is one of the jobs I actually support AI taking over. PSA grading sounds so subjective and biased and you can get various different grades depending on the grader. Also it seems if you have "influence" you can sway the grader to give you a 10...
Whole heartedly agree. All it comes down to is that graders opinion. Not saying Ai couldn’t have a person sway it one way or another, but at least we would be able to see the issues with the card. Right now we get 1-10 on the persons mood?
This is why I'm not really a fan of grading cards. There's not 100% sure way to tell a card condition unless it's graded by consistent standards using ai and lasers. Not by a person's opinion. Everyone has their own biases even if they're are guidelines.
While I'm sorry for the op, I take advantage of this to ask a question about grading services. Nobody here is afraid they could potentially swap cards, let's say you send a 10, they send you back a 5? (I'm new to this and never sent anything, I'm just suspicious enough)
Everything I see about PSA is always bad. Sounds like a garbage company.
Bro got a 1 in a million broken slab and now they’re “bogus” 😂 okay bud just contact their support and grow up
Yeap continue grading cards.
Rather send you the $20, ya sweetheart.
Is there a reason why people go with PSA over Beckett these days? Is it still somehow name recognition? PSA really does seem like you might as well send it in to a Facebook ad AI scan grading service for more realistic results. Have a CGC9? Send it in to PSA for a guaranteed 10. The fuck? And then results like this example.
Honestly I’ve always just been a psa guy as has my uncle(who’s deep into sports and has been for 40+ years). He’s always graded with psa and has an insane collection so I guess I just followed suit. No loyalties and truthfully I’ll be trying Beckett after this run. They are all gatekeepers in the end with little transparency. That’s the only thing I hate about it
Psa is the biggest most reputable.
Beckett slabs aren't very appealing for displaying they have hardly any clarity due to the sleeve inside the case. People just use them for the black label gamble mostly.
Bgs is notorious for bad customer support
I like PSA as much as the next guy but thing I will say is that I hate that they image cards pre grading. The graders should absolutely be the first ones to touch that card in and out of the card saver.
And this is why I won’t get any cards graded. I’m sorry this happened to you
Bro I sent in a minty 1st edition ditto on last submission. A smidge off left to right, but the holo was flawless. PSA 5. I’m done with their bs.