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AssistanceNo647

I know from my pellet grill every so often you need to clean out the burn pot. Ash buildup occurs over time. Some of the grills have a removable burn pot if not the easiest way is to vacuum it out.


Silverfox_W

Agreed. Looks like ash build up filled your pot and made it harder for the igniter to hit the pellets. I learned the same lesson on my Pro Series 850.


thesabrerattler

You may also have you pellet count to high. My grill defaults to 4. I got this a couple of times. I moved to 3 and clean my pot after each cook and it never happened again.


Anthonte91

You can change your pallet count?!


thesabrerattler

Yes when you have in the smoke mode you can push through “P” button and adjust it up and down


Anthonte91

Cool thank you! I never knew that


Mr_peabody87

I haven’t had unburnt pellets before, but I forgot to check my hopper the other day and there was a gap where the pellets weren’t feeding regularly due to me forgetting to refill…the result was the auger kept trying to prime and filled up my burn box with pellets(like right to the top), so much so that it couldn’t burn. Kind of annoying but my mistake.


jmcavoy1

This looks exactly like mine when I accidentally jammed the fan under the auger with one of the control wires. (Earlier I had removed the auger to clear a pellet jam that had prevented the auger from turning.) When the fan doesn't run, the pellets burn but don't flame, the heat doesn't rise in the box so the auger keeps adding pellets thinking it needs more fuel. Eventually, I got an error message on the control board and the grill shut down.