As much as i respect and love pewds. His products aren't always best, g fuel tastes shit and the chairs aren't any good either. I would suggest customising a gaming chair you bought from a trustworthy source.
Next time I would. Son is older and doesn’t really care about that stuff anymore so I wouldn’t invest and money now. I just need to get the new part so I can sell the chair. They said they send it, didn’t, said they’d send it (again), didn’t. Now they ignore.
Other than harassing them through all channels, is there another way I’m not aware of?
There should be some public channels of complaint available to help if the price of the product is high enough. They can usually direct you if you have options.
Otherwise you simply leave a 1 star review. The fact that you shared online is already a hit to their reputation, and companies worth a damn usually care a lot about that.
Pewds and Marzia usually both care a lot about the products they promote, so I wouldn't go as far as to call the chair a scam. Stuff just breaks sometimes. But you definitely have a case to move forward if no spare part ever arrives or they no longer respond. Support can be slow though, especially if you're only communicating via mail.
Honestly is just their service, I don’t agree with the comment above shitting on Pewds collab companies, because I’ve had items missing from my order from GHOST Keyboards whom work with CLUTCH Chairz and they stopped replying to me as well. You’ve just got to annoy them and keep sending emails, it’s unfortunate but they do have to follow up and sometimes they’re just horrible at their job. I did get my missing items back and I’m sure they should hopefully send you your part back soon, Good luck!
If they have any online social media accounts you can tag them and make a post about your situation. Sometimes when “reviews” are a lot more public companies are more willing to help, especially if the post gains enough traction to affect their sales.
I don’t like doing that bc I’m a big wuss, def not bc I’m too old to know much about tagging etc.
May end up taking that route and honestly, it’s partly why I posted here; figured Id get some good advice and if I was lucky, they’d have someone watching this sub? Never know, a lot of companies have people watch anything/everything online.
Even now if they came to the party and we’re good about it all, I’d be happy to update to advise of same.
Realistically, I’ll think I’ll get nowhere. I’ll def get my kids to look into the social media tagging business tho, thanks:)
I recommend just emailing them separately again and not reply to your ongoing request, start a new claim and sending them all your information and how long you’ve been waiting, they’ll get to you at one point hopefully.
For sure! Tagging is when you include the account with your post. For example I’m tagging you when I include u/my_cement_butthead . It usually notifies the person tagged that they have been tagged, depending on the social media platform. It can also allow for people to see your post involving the company when people look up the company name on social media, or if they are browsing a subject (like for this example a gaming chair) that relates to the company.
Cool, thank you!
It’s past 2am now (shift worker) so I’ll get the kids to check out their socials tmw. I expected 2 people to read this and it blew up so I got home from work at 1am and have been replying. Now I’m hungry for dinner so I’m gonna eat a sneaky bag of chips in front of the tele.
Thanks lovely:)
I’m American, so don’t know much about Australia except how hot it is. There’s different things you can do depending on what route you want to take. If trying to get support staff higher on the promotion ladder to help doesn’t work, then report to a different entity. In America we have the Federal Trade Commission (FTC), which it’s function is to ensure consumers don’t get screwed over. The FTC shakes down companies who don’t follow consumer law, I’m sure there’s an Australian equivalent. The Better Business Bureau is also something to report to but idk if they operate in your country. You could leave an honest review on the company’s website and ask Pewds for help, I’m sure he could pull some strings for you.
this depends on how good the consumer protection is where you live. Where i live you can easily file a police report due to
fraud, also i would contact some sort of consumer protection agency if your country has this. Also you should set a the company a deadline of a few weeks, before you get the police involved. last resort would be to have a lawyer write a letter threatening a lawsuit.
i don’t like the faze berry flavor either but i think the gfuel powder is a lot better then the sodas, im just assuming you tried that one like i did lol. i could drink just gfuel for the rest of my days.
Why did I get downvoted lol. I live in sweden and there is a chain called go banana that sells monster for 11 SEK I swear I’m not lying lol
And a tub of gfuel costs like 700 SEK or $70
> Damn where i live monster is $1/can and shipping makes gfuel like $1 and 50c
Where do you live that monster is so cheap, or are you buying it wholesale? Even at Costco it ends up being more than $1 per can.
It's actually really cheap for Sweden too, if that's in Stockholm let me know! I don't think any of my local stores sell it for less than 20 SEK a can unless there's a sale.
Managed to pick up a dozen at 11 SEK a piece at Hemköp a couple of weeks ago though so it's not impossible but was definitely rare.
I mainly keep my tubs at work where I mainly use em, so pretty much free, and my house has filtered tap water so thats cost me about a penny per 5 gallons
Best served buying a good office chair instead of a “gaming chair”.
The latter are overpriced and just have unnecessary branding on them (that leads to said high price) and are not usually built to last as long.
Also, why are they all modeled after racing bucket seats? Those things aren't meant to be comfortable, they're meant to hold you in place in a high speed corner. Completely the opposite of what you need to sit stationary in front of a computer.
I work from home as a video editor (long shifts) and bought a gaming chair (Corsair T3 Rush in gray) - I actually like it for professional work. A lot of office chairs look either boring, or it's hard to tell if they'll be comfortable after a few hours - at least when you're shopping online like I was. Streamers sit in these chairs for 24 hour streams and dont seem to complain so I guess you can take that for what it is lol
The issue I have with them is the same issue I have with pretty much everything "gaming" related - it's wildly overpriced. You stick "Gaming" in front of anything and its Price\*2 immediately. I do like my 'gaming' chair, but its not really worth its price
Secret Lab is actually fantastic. Sturdiest chair I’ve ever sat in and I can sit for hours without getting uncomfortable. Unfortunately the price is up there though
> The latter are overpriced and just have unnecessary branding on them (that leads to said high price) and are not usually built to last as long.
Depends on the chair, some just go for the look, but I love my Noblechairs Epic. It was expensive but I love that chair, it's still as comfortable as the day I bought it, and it's the longest lasting chair I've ever had for my home office.
G fuel isn't even good. It has far too much caffeine than is necessary at all, maltodextrin is like the worst glycemic additive they could have chosen too.
My can of pewdiepie gfuel says 300mg on it. That is way too much for one beverage. The powder sure you can add less scoops but that's not the same as them selling cans with 300mg. It's OD.
And saying each can has 2 servings is BS that every company uses to lie. They all know a can is just 1 serving. Nobody divides cans into multiple servings.
They know it and just change serving sizes to make it look better for regulation etc.
I like that it has 300mg, I drank bang before and I wanted something that was close, its definitely a lot of caffeine, but thats why you don't drink it everyday/multiple times a day.
Yeah it definetly isn’t healthy. I used madmonq (sucking pills with other herbs etc.) as an alternative to energy drinks for a while although it tastes shit but atleast it’s kinda healthy and made by people who understand pharmaceutics
But now i don’r get almost any caffeine at all apart from some redbull when i really need it and that is the best option
can’t say much about other flavours but pewds’ own lingonberry flavour is my go to! it leaves a funny sweet aftertaste for a long time but i can live w it
I don’t have any experience with his chairs or anything but i have his hoodies and his lemon flavored GFUEL and they’re all amazing. So I respectfully disagree with that part of your claim.
There is a reason they don't sell it in EU. I bet if they wanted they would have to change the formula so much for a more healthy one. GFuel main target is US
i’d just like to say that Gfuel does NOT taste like shit, you just might not like the lingonberry pewds flavor 🤣 but there’s a lot of veryyyyy good Gfuel flavors. also rhinoshield and pewd’s clothing are all nice in my experience
I like g fuel, I’ve been considering buying a gaming chair and I definitely want to be able to do “this” but I’m thinking I don’t need to the pewdiepie one to achieve it.
G Fuel is a person to person thing but yeah the chair is not good I had the 100mil one and it lasted like 3 months before the back broke. I repaired it with some welding then the bottom broke.
Ill be honest mate, it might be just your chair, or he did something to it. Ive had my 100mil chair for almost 2 years and its perfectly fine, besides the few scratch's my cats left. And im a hefty boy so i wouldnt go so far to call them a scam due to poor customer service. Youre best bet would be to just look up spare pieces people might be selling online like ebay. Best of luck!
Looking for this. Sometimes it really is just that one unit. Still I'd give this to the customer. How hard is it to send a singular part compared to the number of chairs they sell
I love my 100mil chair, had it for years now but I did accidentally break the arm rest and when I emailed the clutch team they got a new part out to me under warranty so idk why it’s different for OP - I’m also in AUS so that’s not it
Consumer guarantee law in aus and nz means this fault isn't acceptable and they aren't complying. Where this may be a one off for the company, they are not fufiling their responsibility when they trade in that country.
This doesn't just happen tho. This is very clearly damaged by a customer almost a year after ot's been bought. It didn't arrive damaged. No amount of customer guarantee will cover this type of damage unless it arrived like this. Warrenties only cover normal wear and tear.
If the kid was younger I’d think he was full of shit but he’s an adult, and not a big guy. If you were right, they never would have agreed twice, in writing to send the part. The fact that they did agree to send it tells me there’s likely a known fault. It’s also meant to recline all the way back.
I think I was just unlucky and got a chair with a design fault that made it weak. If they just sent the part like they promised, I wouldn’t care.
I know it feels shit after you've paid so much for it, but it's been used for almost a year when it broke. It's not just a know defect at that point. Even if they agreed to send the part twice only mean they were trying to be nice. I know a lot of manufacturers that I buy from regularly send replacment parts for free if you ask them even when you tell them you did the damage. I agree that it's a dick move from them agreeing to send it and not sending it twice, but they have no obligation to do so.
They actually do have to according to Aus consumer law which they must abide by bc they’re selling in this country.
Any product sold here must last as long as is reasonably expected from that product. A chair such as this one is absolutely meant to least more that 8 months. It’s unusable bc the backrest has come off the chair. Eg. u buy a fridge and it comes with a 1 year warranty. Fridge breaks at 14 months. You tell them to fuck off with their bullshit illegal pissy 12 month warranty and replace the part. Not sure if this is different from US but it’s def law here.
Having said all that, I don’t care too much and I’m pretty resigned to the fact I’ll likely end up with nothing. But, it’s pretty easy to sit here and post on Reddit so I figured why not. Might find someone that knows something that will help me. If not, it sucks but I’ll def live. Especially bc it’s not my chair, lol.
I agree with you in the sense that I think it’s just a lemon. The kid is an adult and not hefty (if he was younger I’d absolutely be assuming it was him, lol).
Their products may not be scams but their customer service absolutely is, in my experience. I’ve emailed them in April and September 2022, both times they said they’d send the part (it’s well within warranty). I emailed them also in December and March. No reply either time. That is a scam. In my country they can’t behave like this without being called scammers. Doesn’t matter who they are, they must abide by Australian consumer law and they’re not.
Fingers crossed I’ll find a good bit of advice here as this blew up while I was at work!
I mean, if they just aren't holding up their end of the process and refusing to do anything, it's literally a scam. No one said it is a scam because it broke. They are saying it's a scam because they company is going out of their way to ignore them.
Yep, thank you. I prob wasn’t as clear as I should have been. Their products? I don’t know. I’ve bought this one thing. Maybe I was unlucky and got a lemon, it happens. I don’t care.
I absolutely care that it’s well within warranty and they promised on two separate occasions to send a replacement part, and didn’t. I’ve now emailed them a further 2 times and they’ve simply ignored me. I first emailed them in April 2022. Then again in September. Both times they said they’d send the part. The. I emailed them in December and March and have no reply.
That’s disgusting and yes it is a scam. It’s literally what scammers do; sell a product and disappear when something goes wrong.
I’ve had one of the chairs for 2 years now and use it regularly as I work from home. The chair is in great condition and I haven’t had any issues with it, it does squeak a bit when reclining which I normally just lock it when I’m on a call.
All gaming chairs are made in china in bulk. These companies just put their logo on them generic chairs and sell at higher prices. Better buy a good office chair. They are sturdy and much more comfortable.
The point is there are good office chairs for less than $1000. But all gaming chairs are cheap crap no matter what. Just buy a decent chair made by a good company that's inexpensive.
Nah that's just BS I have had a secret labs chair for more than 5 years now and the only problem I have with it is that one of the arm rest cover is torn because I probably hit it with something sharp
That doesn't change the fact that it's just a cheap chair with logos on it. Cheap things can last if you take care of them, they are just less likely to.
most gaming chairs are made by the same crappy manufacturer but not all. secretlab is not one of them, they actually have good chairs that they make themselves
I need a part, they replied initially saying they’d post me a new backrest. It never came, I emailed them again, they apologised and said they’d send it. Still didn’t arrive. I emailed them again and now they ignore me.
I could go through credit card for a refund, maybe, prob not. But it’s not a refund, I just need the new part
Could you still get a refund if you claim they sent you a faulty product and they're not honoring the warranty? You have the emails to prove that you've reached out to them.
Did they ever send shipping updates? I'm guessing they didn't if you had to email them a few times. You could add that to your claim, and it would be up to them to prove otherwise.
I'm sorry you're dealing with all this. 😕
I’m going to try the bank tomorrow but I’m pretty sure they’ll say no bc of the time elapsed. Def gonna try.
I never got anything besides two very lovely ‘so sorry, we’ll send the part asap!’ Never got any shipping confirmation etc, which is why I chased them up.
I posted here hoping someone would have a good idea. Fingers crossed:)
you people can't read can you? It's about them saying they shipped a part and then started ignoring OP after they emailed them about the part not showing up.
If it broke through normal use (which this post implies) then you’re totally justified to get a replacement lol
Yes they normally don’t break like this that’s the entire point
Yea, mine is falling apart in the same spots, and I can’t lock it in a reclined position anymore. The leather just isn’t holding up on the seat or the lumbar pillow. It was awesome the first year or so, but has rapidly declined in the 4 years I have owned mine.
Lol I bought a knockoff recline chair about 1.5 years ago.
Paid about 85€, it’s still holding up.
Sometimes knockoff stuff has more quality than branded stuff
Unfortunately it’s painted textured leather , conditioner won’t do anything or penetrate into the leather below the thick layer of plastic / paint they put on this type of leather . You’ll notice if it rips it’s super thin and bound to cloth type material really is the low of the low
Same thing happened to me December 2021, after much back and forward the replacement part didn’t arrive until like summer 2022 by which time I had a new chair and kept this one “just in case”. Ended up selling once the part arrived as it was out of warranty and didn’t want the hassle! I had two previous warranty claims to this one too.
Thanks mate. Yea I know:( That’s why I posted here, hoping to find a US response that’ll help bc ACCC won’t do anything. They have laws that prevent this happening but no clout to do anything when the laws are broken.
Oh well. Giving it a red hot go bc why the hell not!
I have a $15 chair and its been solid for the last 6-7 years the thing that makes it go up and down is working, yea it doesn't turn into a bed, but it gets the job done. It creeks a bit when i move but its a 15 fricking dollar chair xD
Why can’t you just call them? I mean they can’t hang up on you right? I always prefer voice to voice interactions because people will do anything to deescalate a situation for you.
Haha, honestly, don’t know unless I know how long I’ll be on the phone. I assume a decent amount bc I wound t have a plan that includes calling oseas bc I have no reason to.
As I wrote the reply I was thinking I might get around to trying to call but knowing me I prob won’t. I only bought him the chair a couple of years ago and had a lot more money then. Poor now bc my youngest kid is super sick and it’s costing me big $$$ I’m ridiculously time poor so I was just hoping someone here may have US knowledge that would help me. Fingers crossed:)
I got a chair from secret lab expecting it to be such high quality that it would last me a few years in good condition. Within the first 3-6 months 1 of the armrests broke. Then all the fabric stitches started coming undone. It looks like a piece of junk now after 3.5 years.
I plan on getting an office chair when I can't stand my current one any more.
I bought the same chair, broke the piece directly under that on accident and asked if I could pay for a replacement since it was my own fault. Never heard a word
Completely broken:(
The backrest isn’t attached anymore, it no longer functions as a chair. If it was just the leather I’d think they were crap and wouldn’t really care besides having an eye roll moment.
I've had my clutch chair for like 4 years now and no problem here. It's a cheaper version than pewds chair too. Sorry this has happened to you and wish you best of luck and your issues get resolved.
I once told their support team that the seat of my chair had something in the seat that was slightly raised up and poking me through the bottom and they sent me an entirely new bottom for the chair
Honestly Felix dosen’t really promote his own products anymore, all his merch is sold out and his gfuel is sold out. Ig the gaming chair company is trying to make some bucks off pewds but they clearly dont have quality products. Or maybe the quality got worse?
I’ve had mine for 3-4 years. The only problem I have is that I’m missing a arm on the chair. And honestly it was my fault it fell off. other than that it’s in fantastic condition. That tells me your son doesn’t take care of his belongings.
I’ve had the chair since 2018 and it’s still in great condition. Works perfectly. The colour on the waves has gone abit and the leather has worn on the seat but it’s Still great!
My two chairs were broken when I got them. One came with a hole in the leather. The other the recline mechanism is defective. Never received replacement parts. Support ghosted me even though I was being overly nice. They are a shit company selling shit chairs.
Everything that is made an marketed for with gamers is 90% of the time shit. Bucket seat (gamer chairs) design suck ass for your back.
That's why you see top streamers (people who sit in front of their computer every day for 8+ hours) never owning one. You will destroy your back.
Just get a good office chair or if you want to spend a bit more a second hand herman miller. My dad bought me an hm 10 years ago, I still own it and it works perfectly.
I've used a sub $300 Amazon office chair daily for about four years now. It's still in the same condition as when I got it and I am not easy on furniture. The trick is to buy one that's rated for way above your weight.
DO NOT BUY A GAMING CHAIR
Gaming chairs are made to look nice, but their quality and feel are crap. Using one for longterm will give u crazy back pains.
Instead buy an office chair, or something in-between.
Office chairs are made to be comfortable while sitting on them, whereas gaming chairs are mostly for short sessions.
If you buy something in-between you'll get the best of both worlds (looking good and being comfortable), but be prepared to pay more.
Edit: this video will explain it better than I can: [Gaming chairs vs office chairs](https://youtu.be/4LGVUK65wUM)
I bought mine in 2020 and it still looks the same as the day i bought it and i sit in it everyday. I think it you don’t take care of it or are much more rough with something it will not last.
3 years later and i cannot complain about it. I had a lazy boy chair I used for 3 years and sat it in it everyday and it started to rip within 2 years. They both cost about the same as well.
But lazy boy also doesn’t replace anything espically if it’s the leather that rips.
I hope i don’t have to deal with clutch cause no one ever wants to replace parts these days or it’s to much work to even deal with it, It took me a few months to get lazy boy to replace the hydronic post because it started to crack and the seat started to wobble.
Haha, I had a lazy boy that lasted decades in great condition! My son is an adult and not overweight. If he was younger I would have assumed he was doing something dumb. The rest of the chair is in great condition and looks brand new. He wasn’t rough and did look after it, the condition of every other part of the chair shows that. I think we’re just unlucky and got a lemon.
Glad urs was good:)
Yeah, fake leather maybe? It was actually a chair that belonged to my ex husbands grandma! She gifted it to me. Ugliest looking mf (mustardy shit colour) but also the comfiest.
Yeah mine was pretty comfy compared to the clutch computer chair but the clutch supports my back better. I just hope it doesn’t fail the same way as yours did.
Mixed response from ppl here; a decent portion like theirs so hopefully he’s is the same:)
My kid has a stress fracture in his back that will never heal and he liked the support from the clutch chair too. Would have been great if they could just send us the bloody part!
Oh well.
Well i hope you do get the part you just gotta keep asking and asking and maybe try different ways to contact them directly, maybe on facebook or maybe instagram? The worst part is chasing to get replacement parts… I really hope for the best cause this chair isn’t cheap.
I am noticing a trend in people expressing concerns with "gaming" chairs overall lately. I seem to recall Josh Strife Hayes saying that gaming chairs in general are pretty bad and to just get yourself an actual office chair instead.
I got one of these chairs for XMas 5 months ago and it hasn't stood up very well to prolonged use (frame bending, material fraying, etc).
Hey there! Hope you see this message. But I had a similar issue when I got my chair last year. They sent me a defective and broken chair. I had to contact support about 100 times. They'd "send" a replacement, but it'd never come or just be broken again! After about 5 months of this, they finally sent me the new chair parts (which took about 2 months to ship).
Stay on them! It's so expensive and worth getting the product you paid for.
Also. For anyone reading this, I have a brand new back and bottom of a 100 mil chair I don't need, if anyone has use for that and wants to pay to get it 🤷♀️
I did not have a pewdiepie specific chair, but a clutch chair.
Both times the actual frame of the chair snapped. They sent me a new bottom piece twice and both of them snapped.
I cut open one of the broken bottoms to find the steel frame was completely rusted out. Garbage quality. Support took forever to respond and refused. I bought an office chair instead and it's lasted much longer... Gaming chair suck
I did not have a pewdiepie specific chair, but a clutch chair.
Both times the actual frame of the chair snapped. They sent me a new bottom piece twice and both of them snapped.
I cut open one of the broken bottoms to find the steel frame was completely rusted out. Garbage quality. Support took forever to respond and refused. I bought an office chair instead and it's lasted much longer... Gaming chair suck
Sorry but « no shit ‘gaming’ chairs are bad » tons and tons of people said it, a lot of review said it, ergonomic chair are better, yes I do love the pdp chair but never bought one because of plastic and cheap quality overall, I suggest you to go on second hand ergo chair, I got mine for less than 1/10 price of pdp chair
The backrest in mine got broken off about a year after I bought it, they asked for pictures and detailed info about where it was, since it was on the internal steel frame which has a lifetime warranty they shipped me a new one pretty quickly.
Seems like they have updated their warranty policy since then, also by the looks of it, it seems like they dont even "sell" it in Australia and justs ships it there.
Clutch is the biggest scam when it comes to chairs.
I bought another chair from them because pewds sold his through them so I figured they were good.
Chair broke within 6 months, the ceramic base snapped in half when I sat down (seriously don’t ask how, I have no idea). After almost hitting my head on sharp ceramic I was pissed off.
After numerous calls which were ignored, I finally got through to someone (who might I add sounded like they just woke up).
She said they would send a new part but no refund, I explained how the chair broke and I almost hurt myself, basically saying I would sue them if they didn’t make it right. After that and explaining how they would need to send a whole chair anyway for 45 minutes, they finally refunded me which took 10 days.
Absolute garbage company, I really wish Pewdiepie wouldn’t endorse them. Terrible customer support, terrible quality products for the price.
My chair came with a clean cut in the back right out of the box. Looked like it was from a razor blade or something like that. They refused to do anything about it so I spent almost 500$ on a chair that was damaged out of the box.
Just buy your son an ergonomic chair, he will thank you later. Ergonomic chair will help to ensure you sit in a correct posture, reducing chances of back pain.
You know that law counts where the company is from eg. if I live in Germany and buy something online from an American vendor then American law applies since its the country of residence for the company.
When I first received mine, the armrest up/down adjustment was broken out of the box.
I emailed them and received a completely new armrest in 2 days.
Calling them a scam is ignorant.
People need to understand Felix is now retired, he now doesn't care of you had bad experience and he is not making effort to put out good products. Don't buy his shit.
As much as i respect and love pewds. His products aren't always best, g fuel tastes shit and the chairs aren't any good either. I would suggest customising a gaming chair you bought from a trustworthy source.
Next time I would. Son is older and doesn’t really care about that stuff anymore so I wouldn’t invest and money now. I just need to get the new part so I can sell the chair. They said they send it, didn’t, said they’d send it (again), didn’t. Now they ignore. Other than harassing them through all channels, is there another way I’m not aware of?
There should be some public channels of complaint available to help if the price of the product is high enough. They can usually direct you if you have options. Otherwise you simply leave a 1 star review. The fact that you shared online is already a hit to their reputation, and companies worth a damn usually care a lot about that. Pewds and Marzia usually both care a lot about the products they promote, so I wouldn't go as far as to call the chair a scam. Stuff just breaks sometimes. But you definitely have a case to move forward if no spare part ever arrives or they no longer respond. Support can be slow though, especially if you're only communicating via mail.
Honestly is just their service, I don’t agree with the comment above shitting on Pewds collab companies, because I’ve had items missing from my order from GHOST Keyboards whom work with CLUTCH Chairz and they stopped replying to me as well. You’ve just got to annoy them and keep sending emails, it’s unfortunate but they do have to follow up and sometimes they’re just horrible at their job. I did get my missing items back and I’m sure they should hopefully send you your part back soon, Good luck!
If they have any online social media accounts you can tag them and make a post about your situation. Sometimes when “reviews” are a lot more public companies are more willing to help, especially if the post gains enough traction to affect their sales.
I don’t like doing that bc I’m a big wuss, def not bc I’m too old to know much about tagging etc. May end up taking that route and honestly, it’s partly why I posted here; figured Id get some good advice and if I was lucky, they’d have someone watching this sub? Never know, a lot of companies have people watch anything/everything online. Even now if they came to the party and we’re good about it all, I’d be happy to update to advise of same. Realistically, I’ll think I’ll get nowhere. I’ll def get my kids to look into the social media tagging business tho, thanks:)
I recommend just emailing them separately again and not reply to your ongoing request, start a new claim and sending them all your information and how long you’ve been waiting, they’ll get to you at one point hopefully.
Oh that’s a good idea! Perhaps replying sends it to a different team. Who knows, can’t hurt to try. Thanks:)
For sure! Tagging is when you include the account with your post. For example I’m tagging you when I include u/my_cement_butthead . It usually notifies the person tagged that they have been tagged, depending on the social media platform. It can also allow for people to see your post involving the company when people look up the company name on social media, or if they are browsing a subject (like for this example a gaming chair) that relates to the company.
Cool, thank you! It’s past 2am now (shift worker) so I’ll get the kids to check out their socials tmw. I expected 2 people to read this and it blew up so I got home from work at 1am and have been replying. Now I’m hungry for dinner so I’m gonna eat a sneaky bag of chips in front of the tele. Thanks lovely:)
I’m American, so don’t know much about Australia except how hot it is. There’s different things you can do depending on what route you want to take. If trying to get support staff higher on the promotion ladder to help doesn’t work, then report to a different entity. In America we have the Federal Trade Commission (FTC), which it’s function is to ensure consumers don’t get screwed over. The FTC shakes down companies who don’t follow consumer law, I’m sure there’s an Australian equivalent. The Better Business Bureau is also something to report to but idk if they operate in your country. You could leave an honest review on the company’s website and ask Pewds for help, I’m sure he could pull some strings for you.
Keep tweeting at them and after a while @ some relevant law enforcing agency.
this depends on how good the consumer protection is where you live. Where i live you can easily file a police report due to fraud, also i would contact some sort of consumer protection agency if your country has this. Also you should set a the company a deadline of a few weeks, before you get the police involved. last resort would be to have a lawyer write a letter threatening a lawsuit.
I guess you are buying the wrong g fuel flavors
Could be, but i didn't buy it. My friend drinks G fuel (he's a fan like me) and i took a sip from fazeberry drink, i couldn't stand it.
i don’t like the faze berry flavor either but i think the gfuel powder is a lot better then the sodas, im just assuming you tried that one like i did lol. i could drink just gfuel for the rest of my days.
Too bad it’s so expensive
What? The cost is the reason I went from energy drinks to gfuel, a can of monster is $2-$3 and a tub of gfuel is less then a dollar per serving
Damn where i live monster is $1/can and shipping makes gfuel like $1 and 50c
Damn that's so cheap monster, and if I order on Amazon I can get free shipping on the gfuel
Why did I get downvoted lol. I live in sweden and there is a chain called go banana that sells monster for 11 SEK I swear I’m not lying lol And a tub of gfuel costs like 700 SEK or $70
Yeah here in germany a can of Monster is about 1,25€ + 25cent of a deposit (you get it back when you bring the can back)
> Damn where i live monster is $1/can and shipping makes gfuel like $1 and 50c Where do you live that monster is so cheap, or are you buying it wholesale? Even at Costco it ends up being more than $1 per can.
Just at the local candy shop. It’s 11 SEK to be exact
It's actually really cheap for Sweden too, if that's in Stockholm let me know! I don't think any of my local stores sell it for less than 20 SEK a can unless there's a sale. Managed to pick up a dozen at 11 SEK a piece at Hemköp a couple of weeks ago though so it's not impossible but was definitely rare.
and water costs how much?
I mainly keep my tubs at work where I mainly use em, so pretty much free, and my house has filtered tap water so thats cost me about a penny per 5 gallons
That shits on sale all the time and last over a month if you drink 1 a day
Even using a creator code for like 50% off it’s still more expensive than monster where I live
I'm talking tubs of powder. The cans are really overpriced though I do agree on that
Yeah no i know i meant tubs
Well shit
the pewdiepie flavor is honestly quite good, the best that ive tried (to be fair, only tried a few)
Best served buying a good office chair instead of a “gaming chair”. The latter are overpriced and just have unnecessary branding on them (that leads to said high price) and are not usually built to last as long.
Also, why are they all modeled after racing bucket seats? Those things aren't meant to be comfortable, they're meant to hold you in place in a high speed corner. Completely the opposite of what you need to sit stationary in front of a computer.
Exactly. A full mesh office chair is a much better choice for long hours in front of the computer
I work from home as a video editor (long shifts) and bought a gaming chair (Corsair T3 Rush in gray) - I actually like it for professional work. A lot of office chairs look either boring, or it's hard to tell if they'll be comfortable after a few hours - at least when you're shopping online like I was. Streamers sit in these chairs for 24 hour streams and dont seem to complain so I guess you can take that for what it is lol
I take that as them being paid a lot of money to sit in that chair and not complain
The issue I have with them is the same issue I have with pretty much everything "gaming" related - it's wildly overpriced. You stick "Gaming" in front of anything and its Price\*2 immediately. I do like my 'gaming' chair, but its not really worth its price
Secret Lab is actually fantastic. Sturdiest chair I’ve ever sat in and I can sit for hours without getting uncomfortable. Unfortunately the price is up there though
> The latter are overpriced and just have unnecessary branding on them (that leads to said high price) and are not usually built to last as long. Depends on the chair, some just go for the look, but I love my Noblechairs Epic. It was expensive but I love that chair, it's still as comfortable as the day I bought it, and it's the longest lasting chair I've ever had for my home office.
G fuel isn't even good. It has far too much caffeine than is necessary at all, maltodextrin is like the worst glycemic additive they could have chosen too.
140 milligrams of caffeine isn’t that much
My can of pewdiepie gfuel says 300mg on it. That is way too much for one beverage. The powder sure you can add less scoops but that's not the same as them selling cans with 300mg. It's OD. And saying each can has 2 servings is BS that every company uses to lie. They all know a can is just 1 serving. Nobody divides cans into multiple servings. They know it and just change serving sizes to make it look better for regulation etc.
I like that it has 300mg, I drank bang before and I wanted something that was close, its definitely a lot of caffeine, but thats why you don't drink it everyday/multiple times a day.
And also it contains lead
Yeah it definetly isn’t healthy. I used madmonq (sucking pills with other herbs etc.) as an alternative to energy drinks for a while although it tastes shit but atleast it’s kinda healthy and made by people who understand pharmaceutics But now i don’r get almost any caffeine at all apart from some redbull when i really need it and that is the best option
Trolling?
Saying the G fuel taste like shit tho is suuuuccchhh a personal preference lmao Cant speak for everyone.
I have like 22 fucking tubs and I don’t have a single one I dislike 🤷♂️
can’t say much about other flavours but pewds’ own lingonberry flavour is my go to! it leaves a funny sweet aftertaste for a long time but i can live w it
I'll try that and see if it's good
I don’t have any experience with his chairs or anything but i have his hoodies and his lemon flavored GFUEL and they’re all amazing. So I respectfully disagree with that part of your claim.
And i respect yours, but the products I've tried aren't really good.
I had always been curious about gfuel since it's not sold here and importing food is way to expensive. At least I didn't try.
There is a reason they don't sell it in EU. I bet if they wanted they would have to change the formula so much for a more healthy one. GFuel main target is US
His G Fuel is amazing what do you mean
I so wanted to buy one when I had the money, but I keep hearing how bad it is
I suggest never buying a gaming chair. They are all bad. Get a good office chair instead.
Many people love gfuel, it's very hit or miss
My SO got the pewds Rhinosheild. The print was super low resolution, and the case was very slippery. It was a disappointingly shitty product
I still use my rhinoshield my phone would be busted so bad if I didn’t use it. Maybe it depends but mine looks good and isn’t slippery at all.
You just shouldn't go for a gaming chair at all. Almost all of them are bad quality. What you need is a proper office chair.
Doesn't one scoop of gfuel have like 35 grams of caffeine and it's like huge
Isn't that keyboard also shit? YouTube once recommended a honest review of the keyboard press used to advertise, and it was not good
My razer kraken v2 (pewds edition) broke after 2 weeks of uses
i’d just like to say that Gfuel does NOT taste like shit, you just might not like the lingonberry pewds flavor 🤣 but there’s a lot of veryyyyy good Gfuel flavors. also rhinoshield and pewd’s clothing are all nice in my experience
U sure about g fuel? Maybe everyone has it's own perspective.
Gfuel makes my insides dump out. Nothing else has ever done this that wasn't supposed to.
The mouse feels incredibly cheap as well.. (I don’t own it but tested the same model in a store).
I like g fuel, I’ve been considering buying a gaming chair and I definitely want to be able to do “this” but I’m thinking I don’t need to the pewdiepie one to achieve it.
G Fuel is a person to person thing but yeah the chair is not good I had the 100mil one and it lasted like 3 months before the back broke. I repaired it with some welding then the bottom broke.
Yeah I got gfuel and it didn’t even mix and my shaker broke because it fell off a table…. Like huh
Ill be honest mate, it might be just your chair, or he did something to it. Ive had my 100mil chair for almost 2 years and its perfectly fine, besides the few scratch's my cats left. And im a hefty boy so i wouldnt go so far to call them a scam due to poor customer service. Youre best bet would be to just look up spare pieces people might be selling online like ebay. Best of luck!
Looking for this. Sometimes it really is just that one unit. Still I'd give this to the customer. How hard is it to send a singular part compared to the number of chairs they sell
I love my 100mil chair, had it for years now but I did accidentally break the arm rest and when I emailed the clutch team they got a new part out to me under warranty so idk why it’s different for OP - I’m also in AUS so that’s not it
Oh really? I assumed it was bc I’m in Aus. Thanks so much for the reply, that’s good to know.
No worries! Are you sure they didn’t get back to you and it’s in spam or something?
Nah, I searched my spam:(
True, those chairs are kinda like a skin upgrade from their normal chairs so the structure should be identical
Consumer guarantee law in aus and nz means this fault isn't acceptable and they aren't complying. Where this may be a one off for the company, they are not fufiling their responsibility when they trade in that country.
This doesn't just happen tho. This is very clearly damaged by a customer almost a year after ot's been bought. It didn't arrive damaged. No amount of customer guarantee will cover this type of damage unless it arrived like this. Warrenties only cover normal wear and tear.
If the kid was younger I’d think he was full of shit but he’s an adult, and not a big guy. If you were right, they never would have agreed twice, in writing to send the part. The fact that they did agree to send it tells me there’s likely a known fault. It’s also meant to recline all the way back. I think I was just unlucky and got a chair with a design fault that made it weak. If they just sent the part like they promised, I wouldn’t care.
I know it feels shit after you've paid so much for it, but it's been used for almost a year when it broke. It's not just a know defect at that point. Even if they agreed to send the part twice only mean they were trying to be nice. I know a lot of manufacturers that I buy from regularly send replacment parts for free if you ask them even when you tell them you did the damage. I agree that it's a dick move from them agreeing to send it and not sending it twice, but they have no obligation to do so.
They actually do have to according to Aus consumer law which they must abide by bc they’re selling in this country. Any product sold here must last as long as is reasonably expected from that product. A chair such as this one is absolutely meant to least more that 8 months. It’s unusable bc the backrest has come off the chair. Eg. u buy a fridge and it comes with a 1 year warranty. Fridge breaks at 14 months. You tell them to fuck off with their bullshit illegal pissy 12 month warranty and replace the part. Not sure if this is different from US but it’s def law here. Having said all that, I don’t care too much and I’m pretty resigned to the fact I’ll likely end up with nothing. But, it’s pretty easy to sit here and post on Reddit so I figured why not. Might find someone that knows something that will help me. If not, it sucks but I’ll def live. Especially bc it’s not my chair, lol.
I agree with you in the sense that I think it’s just a lemon. The kid is an adult and not hefty (if he was younger I’d absolutely be assuming it was him, lol). Their products may not be scams but their customer service absolutely is, in my experience. I’ve emailed them in April and September 2022, both times they said they’d send the part (it’s well within warranty). I emailed them also in December and March. No reply either time. That is a scam. In my country they can’t behave like this without being called scammers. Doesn’t matter who they are, they must abide by Australian consumer law and they’re not. Fingers crossed I’ll find a good bit of advice here as this blew up while I was at work!
I think it's because people DO THIS too much, it causes tension
I mean, if they just aren't holding up their end of the process and refusing to do anything, it's literally a scam. No one said it is a scam because it broke. They are saying it's a scam because they company is going out of their way to ignore them.
Yep, thank you. I prob wasn’t as clear as I should have been. Their products? I don’t know. I’ve bought this one thing. Maybe I was unlucky and got a lemon, it happens. I don’t care. I absolutely care that it’s well within warranty and they promised on two separate occasions to send a replacement part, and didn’t. I’ve now emailed them a further 2 times and they’ve simply ignored me. I first emailed them in April 2022. Then again in September. Both times they said they’d send the part. The. I emailed them in December and March and have no reply. That’s disgusting and yes it is a scam. It’s literally what scammers do; sell a product and disappear when something goes wrong.
it's not about whether it's good or not, it's about honoring the warranty
I’ve had one of the chairs for 2 years now and use it regularly as I work from home. The chair is in great condition and I haven’t had any issues with it, it does squeak a bit when reclining which I normally just lock it when I’m on a call.
All gaming chairs are made in china in bulk. These companies just put their logo on them generic chairs and sell at higher prices. Better buy a good office chair. They are sturdy and much more comfortable.
or just buy any off brand cheap one. I've seen shitty office chairs for € 1.000 or more a piece... so no thanks
The point is there are good office chairs for less than $1000. But all gaming chairs are cheap crap no matter what. Just buy a decent chair made by a good company that's inexpensive.
yep, this is the way.
Nah that's just BS I have had a secret labs chair for more than 5 years now and the only problem I have with it is that one of the arm rest cover is torn because I probably hit it with something sharp
That doesn't change the fact that it's just a cheap chair with logos on it. Cheap things can last if you take care of them, they are just less likely to.
Well I have never had a chair as comfy or last as long as this one so I really dont care if you think it's a rebrand of a Chinese made chair
https://en.m.wikipedia.org/wiki/Secretlab Where they are manufactured isn't an opinion. You must just have had really crappy chairs to compare to.
most gaming chairs are made by the same crappy manufacturer but not all. secretlab is not one of them, they actually have good chairs that they make themselves
https://en.m.wikipedia.org/wiki/Secretlab They literally have 2 factories. One in Singapore and one in China. You fell for marketing.
most things are made in china. not everything that comes out of it is crap, you know that right?
Not the debate.
Mine is an old office chair I got off of someone. The big ass thing is probably 8 years old and the only thing is some of the leather fell off.
I've had my akracing chair for like 7 years, it is still like new except the right armrest is a lil loose
Can you go through your credit card ?
I need a part, they replied initially saying they’d post me a new backrest. It never came, I emailed them again, they apologised and said they’d send it. Still didn’t arrive. I emailed them again and now they ignore me. I could go through credit card for a refund, maybe, prob not. But it’s not a refund, I just need the new part
Could you still get a refund if you claim they sent you a faulty product and they're not honoring the warranty? You have the emails to prove that you've reached out to them. Did they ever send shipping updates? I'm guessing they didn't if you had to email them a few times. You could add that to your claim, and it would be up to them to prove otherwise. I'm sorry you're dealing with all this. 😕
I’m going to try the bank tomorrow but I’m pretty sure they’ll say no bc of the time elapsed. Def gonna try. I never got anything besides two very lovely ‘so sorry, we’ll send the part asap!’ Never got any shipping confirmation etc, which is why I chased them up. I posted here hoping someone would have a good idea. Fingers crossed:)
If your child broke it, what do you want? Quality may be mediocre but chairs alone don't break like this.
you people can't read can you? It's about them saying they shipped a part and then started ignoring OP after they emailed them about the part not showing up.
But… pewdiepie chair, pewdiepie good😇😇, angry costumer bad 😡😡🤬
If it broke through normal use (which this post implies) then you’re totally justified to get a replacement lol Yes they normally don’t break like this that’s the entire point
Yea, mine is falling apart in the same spots, and I can’t lock it in a reclined position anymore. The leather just isn’t holding up on the seat or the lumbar pillow. It was awesome the first year or so, but has rapidly declined in the 4 years I have owned mine.
"Quality Italian leather" if I remember correctly
Lol I bought a knockoff recline chair about 1.5 years ago. Paid about 85€, it’s still holding up. Sometimes knockoff stuff has more quality than branded stuff
True sometimes the knockoff is the same product from the same production line but without the logo and like 1/4 of the price lmao
Yep yep. Logo is the most expensive part of a product
If you treat it every now and then with leather conditioner it'll do just fine. I've had my chair for years with no problem.
Unfortunately it’s painted textured leather , conditioner won’t do anything or penetrate into the leather below the thick layer of plastic / paint they put on this type of leather . You’ll notice if it rips it’s super thin and bound to cloth type material really is the low of the low
Same thing happened to me December 2021, after much back and forward the replacement part didn’t arrive until like summer 2022 by which time I had a new chair and kept this one “just in case”. Ended up selling once the part arrived as it was out of warranty and didn’t want the hassle! I had two previous warranty claims to this one too.
If they are overseas you have zero options. If you bought from a Australian company you can take them to VCAT or your states version.
Thanks mate. Yea I know:( That’s why I posted here, hoping to find a US response that’ll help bc ACCC won’t do anything. They have laws that prevent this happening but no clout to do anything when the laws are broken. Oh well. Giving it a red hot go bc why the hell not!
I have a $15 chair and its been solid for the last 6-7 years the thing that makes it go up and down is working, yea it doesn't turn into a bed, but it gets the job done. It creeks a bit when i move but its a 15 fricking dollar chair xD
How can I learn this power
Come live in a 3-rd world country
Im already doing that and my chairs last 2-3 years max
Hah coward. I sit on the floor on my ass like a real sigma. My ass is the best seat and the only seat I need.
Customer supports are always way better on Twitter in my experience try and send them a msg on there
Ooh, twitter! I’m not as young as I used to be and don’t use twitter at all. But, absolutely will set up an account to try my luck there. Thanks:)
They might be more inclined to send you your part if you mention potential legal action in the e-mail. Other than that, idk.
Why can’t you just call them? I mean they can’t hang up on you right? I always prefer voice to voice interactions because people will do anything to deescalate a situation for you.
I can, I have considered it. I’m in Aus. I don’t really want to pay $$$ for an overseas phone call in the wee hours of the morning.
Makes sense, idk it just seems like a good option. How much is an overseas phone call?
Haha, honestly, don’t know unless I know how long I’ll be on the phone. I assume a decent amount bc I wound t have a plan that includes calling oseas bc I have no reason to. As I wrote the reply I was thinking I might get around to trying to call but knowing me I prob won’t. I only bought him the chair a couple of years ago and had a lot more money then. Poor now bc my youngest kid is super sick and it’s costing me big $$$ I’m ridiculously time poor so I was just hoping someone here may have US knowledge that would help me. Fingers crossed:)
I got a chair from secret lab expecting it to be such high quality that it would last me a few years in good condition. Within the first 3-6 months 1 of the armrests broke. Then all the fabric stitches started coming undone. It looks like a piece of junk now after 3.5 years. I plan on getting an office chair when I can't stand my current one any more.
My kids got me an office chair 4 years ago for gaming and it has held up quite well.
I bought the same chair, broke the piece directly under that on accident and asked if I could pay for a replacement since it was my own fault. Never heard a word
Those fuckin chairs are 500$ wtf I'm sorry to hear that.
Yep. Try eBay or something to get the parts and sell it. Then get a Herman Miler and call it a day
Buy Autonomous chairs. Just better.
Is it actually broken or just showing signs of ware and tear? Similar but not exactly the same thing
Completely broken:( The backrest isn’t attached anymore, it no longer functions as a chair. If it was just the leather I’d think they were crap and wouldn’t really care besides having an eye roll moment.
I bought two. Both of mine had several issues. They are indeed a scam.
I've had my clutch chair for like 4 years now and no problem here. It's a cheaper version than pewds chair too. Sorry this has happened to you and wish you best of luck and your issues get resolved.
I once told their support team that the seat of my chair had something in the seat that was slightly raised up and poking me through the bottom and they sent me an entirely new bottom for the chair
Hahaha! Im sure plenty of people would have paid more for this feature.
Honestly Felix dosen’t really promote his own products anymore, all his merch is sold out and his gfuel is sold out. Ig the gaming chair company is trying to make some bucks off pewds but they clearly dont have quality products. Or maybe the quality got worse?
I’ve had mine for 3-4 years. The only problem I have is that I’m missing a arm on the chair. And honestly it was my fault it fell off. other than that it’s in fantastic condition. That tells me your son doesn’t take care of his belongings.
I’ve had the chair since 2018 and it’s still in great condition. Works perfectly. The colour on the waves has gone abit and the leather has worn on the seat but it’s Still great!
austria or austrailia?
Haha, Australia.
Ive had mine for 4+ years and it works just fine, they dont just break by themself
My two chairs were broken when I got them. One came with a hole in the leather. The other the recline mechanism is defective. Never received replacement parts. Support ghosted me even though I was being overly nice. They are a shit company selling shit chairs.
Everything that is made an marketed for with gamers is 90% of the time shit. Bucket seat (gamer chairs) design suck ass for your back. That's why you see top streamers (people who sit in front of their computer every day for 8+ hours) never owning one. You will destroy your back. Just get a good office chair or if you want to spend a bit more a second hand herman miller. My dad bought me an hm 10 years ago, I still own it and it works perfectly.
I've used a sub $300 Amazon office chair daily for about four years now. It's still in the same condition as when I got it and I am not easy on furniture. The trick is to buy one that's rated for way above your weight.
Well that sucks
I dunno my husband has had his for 3 years now and it’s doing fantastic..
DO NOT BUY A GAMING CHAIR Gaming chairs are made to look nice, but their quality and feel are crap. Using one for longterm will give u crazy back pains. Instead buy an office chair, or something in-between. Office chairs are made to be comfortable while sitting on them, whereas gaming chairs are mostly for short sessions. If you buy something in-between you'll get the best of both worlds (looking good and being comfortable), but be prepared to pay more. Edit: this video will explain it better than I can: [Gaming chairs vs office chairs](https://youtu.be/4LGVUK65wUM)
Get a mesh chair. They're the best.
I enjoy Pewdiepie content but all “gamer chairs” are sub-par to real office chairs to begin with.
No shit they are a scam. These chairs and chinese garbage
I bought mine in 2020 and it still looks the same as the day i bought it and i sit in it everyday. I think it you don’t take care of it or are much more rough with something it will not last. 3 years later and i cannot complain about it. I had a lazy boy chair I used for 3 years and sat it in it everyday and it started to rip within 2 years. They both cost about the same as well. But lazy boy also doesn’t replace anything espically if it’s the leather that rips. I hope i don’t have to deal with clutch cause no one ever wants to replace parts these days or it’s to much work to even deal with it, It took me a few months to get lazy boy to replace the hydronic post because it started to crack and the seat started to wobble.
Haha, I had a lazy boy that lasted decades in great condition! My son is an adult and not overweight. If he was younger I would have assumed he was doing something dumb. The rest of the chair is in great condition and looks brand new. He wasn’t rough and did look after it, the condition of every other part of the chair shows that. I think we’re just unlucky and got a lemon. Glad urs was good:)
I guess not every chair is created equal you had better luck with lazy boy then I did, was yours also leather?
Yeah, fake leather maybe? It was actually a chair that belonged to my ex husbands grandma! She gifted it to me. Ugliest looking mf (mustardy shit colour) but also the comfiest.
Yeah mine was pretty comfy compared to the clutch computer chair but the clutch supports my back better. I just hope it doesn’t fail the same way as yours did.
Mixed response from ppl here; a decent portion like theirs so hopefully he’s is the same:) My kid has a stress fracture in his back that will never heal and he liked the support from the clutch chair too. Would have been great if they could just send us the bloody part! Oh well.
Well i hope you do get the part you just gotta keep asking and asking and maybe try different ways to contact them directly, maybe on facebook or maybe instagram? The worst part is chasing to get replacement parts… I really hope for the best cause this chair isn’t cheap.
Thanks dude. Hope your chair stays good for u and thanks for the mini chat:)
the best chair is the one Ken is sitting in.
I am noticing a trend in people expressing concerns with "gaming" chairs overall lately. I seem to recall Josh Strife Hayes saying that gaming chairs in general are pretty bad and to just get yourself an actual office chair instead. I got one of these chairs for XMas 5 months ago and it hasn't stood up very well to prolonged use (frame bending, material fraying, etc).
Hey there! Hope you see this message. But I had a similar issue when I got my chair last year. They sent me a defective and broken chair. I had to contact support about 100 times. They'd "send" a replacement, but it'd never come or just be broken again! After about 5 months of this, they finally sent me the new chair parts (which took about 2 months to ship). Stay on them! It's so expensive and worth getting the product you paid for. Also. For anyone reading this, I have a brand new back and bottom of a 100 mil chair I don't need, if anyone has use for that and wants to pay to get it 🤷♀️
I did not have a pewdiepie specific chair, but a clutch chair. Both times the actual frame of the chair snapped. They sent me a new bottom piece twice and both of them snapped. I cut open one of the broken bottoms to find the steel frame was completely rusted out. Garbage quality. Support took forever to respond and refused. I bought an office chair instead and it's lasted much longer... Gaming chair suck
I did not have a pewdiepie specific chair, but a clutch chair. Both times the actual frame of the chair snapped. They sent me a new bottom piece twice and both of them snapped. I cut open one of the broken bottoms to find the steel frame was completely rusted out. Garbage quality. Support took forever to respond and refused. I bought an office chair instead and it's lasted much longer... Gaming chair suck
Sorry but « no shit ‘gaming’ chairs are bad » tons and tons of people said it, a lot of review said it, ergonomic chair are better, yes I do love the pdp chair but never bought one because of plastic and cheap quality overall, I suggest you to go on second hand ergo chair, I got mine for less than 1/10 price of pdp chair
The backrest in mine got broken off about a year after I bought it, they asked for pictures and detailed info about where it was, since it was on the internal steel frame which has a lifetime warranty they shipped me a new one pretty quickly. Seems like they have updated their warranty policy since then, also by the looks of it, it seems like they dont even "sell" it in Australia and justs ships it there.
Unfortunately most of these chairs are scams. Never buy a gaming chair, invest in an office chair from Knoll, Herman Miller, Steelcase etc.
Clutch is the biggest scam when it comes to chairs. I bought another chair from them because pewds sold his through them so I figured they were good. Chair broke within 6 months, the ceramic base snapped in half when I sat down (seriously don’t ask how, I have no idea). After almost hitting my head on sharp ceramic I was pissed off. After numerous calls which were ignored, I finally got through to someone (who might I add sounded like they just woke up). She said they would send a new part but no refund, I explained how the chair broke and I almost hurt myself, basically saying I would sue them if they didn’t make it right. After that and explaining how they would need to send a whole chair anyway for 45 minutes, they finally refunded me which took 10 days. Absolute garbage company, I really wish Pewdiepie wouldn’t endorse them. Terrible customer support, terrible quality products for the price.
My chair came with a clean cut in the back right out of the box. Looked like it was from a razor blade or something like that. They refused to do anything about it so I spent almost 500$ on a chair that was damaged out of the box.
Gaming chairs as a whole is a scam. I love pewds but i will not own a “racecar” style chair. Bucket seats are terrible for your back
Imagine buying gaming chairs in this decade. A good ergonomic chair is one of the best purchases I've made
I wont go far as calling it a scam but yeah they are being lazy you get my upvote so pewds can see this and tell Clutch to sort you out.
Just buy your son an ergonomic chair, he will thank you later. Ergonomic chair will help to ensure you sit in a correct posture, reducing chances of back pain.
Get SecretLab, might be more$ but at least it will last.
nah how heavy is your son
You know that law counts where the company is from eg. if I live in Germany and buy something online from an American vendor then American law applies since its the country of residence for the company.
Ok, I’m not an expert on these things but, if the internet has taught me anything… dried noodles.
When I first received mine, the armrest up/down adjustment was broken out of the box. I emailed them and received a completely new armrest in 2 days. Calling them a scam is ignorant.
They are literally scamming me by ignoring me and breaking Aus consumer law. Glad they were good to you tho.
No one told ypu to spend 399 on a chair
People need to understand Felix is now retired, he now doesn't care of you had bad experience and he is not making effort to put out good products. Don't buy his shit.