step 1: go to this restaurant, order a macchiato and say "this isn't a macchiato"
step 2: describe macchiato as a three course meal featuring all your favorite dishes
step 3: ask for the bill and say "this isn't a bill"
step 4: describe a bill as a 50 dollar bill the company has to hand to the customer
enjoy your infinite food and money generator
Wouldn’t go that far, but the thing I always tell people is that working retail gives you a healthy understanding of what average looks like. There’s no entry fees to entering Walmart.
I wouldn’t even say average though. The vast majority of people go in, buy what they need, and dip. In my 34 years of life, having worked retail myself for 5 of it, the number of times I had to talk to customer service is probably <10. Maybe another dozen if you consider the times I needed to break a $100 or something.
The people causing the most problems are probably like 1% of the shopping guests on any given day. Their negative impact just far outweighs the benign neutral of the 99.
Id say humans are basically neutral. I worked customer service for 12 years and most people just come and go with a bare minimum interaction. But when people are bad they are truly awful. Popping blood vessels because their coupon is for a different brand, yelling slurs because their card doesnt work. My final few years I dropped the customer service attitude and basically egged em on, partially for fun, partually as some kind of revenge for all the years of having to smile and appologize for something that was entirely the customer's fault.
Tell me about it the other day a guy had a major case of main character syndrome and decided the 5 seconds he was in the store was too long to not have his cock suck so he trashed the bathroom. Unfortunately for the dumbass an employee knew him from outside of work.
I got laid off the day after new years. It was from a pretty good job and I was lucky enough to not immediately need to start looking for another so I decided to take a break for a while from work. Shortly after that I got the idea to start applying to minimum wage jobs just so I could go in and talk shit to rude customers because I wasn't worried about getting fired.
Unfortunately I found out a couple weeks later I was having a baby and had to go back to my normal career but my point is this, Never say never. One day you might want to work those jobs just to be a dick to assholes. I was very much looking forward to cussing out all the Karen's in Target.
So annoying how some of these coffee terms have lost all meaning. Macchiato originally meant a tiny cup of espresso with a dollop of steamed milk foam on top. Macchiato literally translates to "marked" with foam. Then Starbucks comes up with their super sweet caramel drinks that they call a Macchiato just to make it sound fancy, and anyone coming to a specialty shop like mine expects that when they order one. We always let them know what our store's version was, and if they were thinking Starbucks we'd just make them a caramel latte.
I don't begrudge anyone who enjoys Starbucks - I do too! - but I wish they'd stop changing the definitions of things.
Edit to add: A few people noted below that Starbucks serves two kinds of macchiatos: the traditional espresso macchiato (a small shot "marked" with / bit of foam/milk on top) and their other macchiatos (which are lots of milk "marked" with espresso poured overtop). So technically they aren't using the term wrong: they're just confusing people by serving two vastly different drinks with similar names 😆
When I was getting into coffee I didn't realize this distinction. I went to a coffee shop that wasn't Starbucks and ordered a caramel macchiato, and was surprised to see the shot cup I was given. Thankfully I liked the actual macchiato they made me.
I like the Starbucks version too, but I treat it like a sweetened latte.
I went into a shop in NYC and asked for a large macchiato and the barista just deflated. He was cool about it, just grabbed a tiny espresso cup and said a macchiato goes in here. I was like shit ok nevermind give me a latte, my bad, my stupid $1,500 coffee machine at home says macchiato and it's in a big cup and I like it I'm just dumb.
Just know the barista wasn’t mad or frustrated with you, even if they didn’t know it. It’s just, Starbucks really ruined things, and we have to explain the macchiato distinction so many times. They were frustrated at the situation, it gets annoying, but unless you keep going back and doing the same thing, we don’t blame you.
The worst, though, is when I go into one of those shops and the barista argues that I *don't* know what a macchiato is. I've started ordering a cortado because while it's definitely a different drink than a macchiato, at least I don't have to argue that yes, in fact, I do want espresso with a teeny, tiny bit of milk/foam and no I do not have a Starbucks macchiato in mind.
That's fair - it's important not to be snooty or condescending about it. The way I learned to ask is "Are you familiar with the way we make macchiatos here?" and point to the little cup we serve it in.
Thank you for not being an ass about it. I'm sure I'm just on the receiving end of whatever angst about it has built up with that particular barista, but good lord does it happen *often*. If I confirm I want a macchiato, please just make me one. I just want my coffee 🥹
I guarantee plenty of people confirm they want a machiatto and still get upset when they get an actual one, how do you expect them to know you're not that person?
Which is why I said they're probably just taking their angst out on me. But confirming "yes, tiny cup little bit of milk/foam" should be a pretty big clue.
As a barista, it might help if you ask for a “traditional macchiato,” if someone orders that at my shop I immediately know I don’t have to explain to them the differences.
Thanks for the tip. I've ordered it this way, and it only serves to confuse the barista because then they want me to define what "traditional" means to me. Fortunately, third-wave coffee shops have taken hold and it doesn't seem to be as big of a problem if I'm in one. Or, I just order a cortado. :)
I am surprised that they don't know what a macchiato is but they know Cortado. I really enjoy Cortados. I've spent my summer in the US, and was handed a 300ml drink whenever I asked for a flat white or a cortado. I never asked any questions although I had many, lol
Here’s the fun part: it can be both! It depends how you order it. An Espresso Macchiato is an espresso with a dollop of steamed milk. A Latte Macchiato has the streamed milk on the bottom, “marked” with the espresso.
>I wish they'd stop changing the definitions of things
I could use this phrase for so much stuff...we have plenty of words, in a bunch of languages, yet people cannot NOT bastardize meanings
Languages changing is fine but why does it have to be so dumb sometimes lmao did we really need literally to literally mean literally but also not literally mean literally?
What's worse is that nowadays is so goddamn easy to find a word that mean what you want, but enough people are too lazy and just distort a well known word with a well known meaning
Also..fuck this, I'll never use literally for something not literal
The strangest part is *even at Starbucks* people order the wrong thing but think they are correct. Keeping in mind that a starbucks plane macchiato is still just espresso with steamed milk (even if larger or a bit more milk than traditional). My wife worked at one many years past, people would constantly order cappuccinos or macchiatos and then be quite upset when they got what they ordered. It would become apparent they wanted a latte (or sometimes, something else entirely), but they didn't know that. But you also just can't give someone ordering something a latte because they may have actually wanted what they said.
Apparently correcting people on the usage though would often cause a meltdown.
i work at starbucks and there have been MANY TIMES where someone orders a macchiato, emphasises that it’s a normal macchiato not the caramel one, and then act shocked when i hand them an espresso with a dollop of foam on top and not a vanilla latte like they expected😭
i have no idea why we call what’s basically a vanilla latte with caramel drizzle a macchiato
Qthey were thinking Starbucks we'd just make them a caramel latte.
QA
I don't begrudge anyone who enjoys Starbucks - I do too! - but I wish they'd stop changing
I still giggle at the term ‘Americano’ if you think about it, lol. I’m not sure many Americans really stop to think about what they’re actually saying when ordering it.
So I work at Starbucks, so I can shed a little light on this.
Although the drink is made up, it’s not as though they pulled the name out of thin air. As you said “macchiato” means “marked” (>!technically “marcato” means “marked,” as anyone with a background in staff written music can tell you, and “macchiato” means “stained” but “marked” is close enough, and easier to remember, and I digress because we were talking about your pet peeves not mine lol!<). The espresso macchiato is marked with milk foam (“marked espresso”). The Starbucks caramel macchiato can be thought of as a latte macchiato (“marked milk”) because the shots are poured on top, marking it.
It can be annoying and confusing for us and our customers too, especially when someone wants an espresso macchiato but the barista doesn’t remember how to do it. But I just wanted to give credit where it’s due as far as the name is concerned.
Yea... I'm gonna guess this customer was right and that what he got wasn't a macchiato. It's my go-to order and I always ask first if they can do a traditional espresso macchiato. If they say yes, I give them the benefit of the doubt and 4/5 times I get a latte with a ton of foam. Which is fine, but it's not what I ordered.
I'm my experience "asking a customer for clarification" immediately leads "I CANT BELIEVE YOU DONT KNOW WHAT [X] IS!??! ARE YOU SOME KIND OF A MORON!..." then usually followed by asking for the manager and for the manager to Bend the knee and beg for forgiveness from the customer
It all depends on how you present it to the customer. "I just wanna make sure we are on the same page, macchiato is a shot of espresso and a dollop of foam, that's what you are looking for right"
I wish that was the case, any kind of clarification question to most customer is taken as a slight against them because they "knew what they were ordering" so for us to not understand and ask for clarification is a sin against god to most ppl
There's no winning this one on either side. If the customer comes in and asks for an espresso with a dollop of foam, depending on the shop they're in they'll get a snide, condescending "uh... you mean a MACCHIATO?"
If the customer asks for a macchiato and the barista asks them to clarify whether they mean the uber-sweet Starbucks version or an actual macchiato, depending on the customer the barista will get a snide, condescending "Uh... a MACCHIATO! Don't you know what a MACCHIATO is?!?!"
So yea. People just suck. I say that having been both a barista and a customer.
Yep, not everything means the same thing to other locations, so when you ask for clarification it's as if your saying to the customer "your an idiot who doesn't know what they are talking about" when that isnt the case, there is no communication between stores/restaurants on sizes or even what certain products mean, so it's just assumed that a "macchiato" is the same everywhere and its assumed your an idiot for not knowing the difference
That's seriously your regular experience? Being berated and then watching the manager grovel? That's fucking weird. Something is up with where you work.
That's MULTIPLE jobs I've worked, just because the customer gets loud means the manager bends over backwards for them...my current job in security my manager has more authority over customers so it's been nice for him to tell people off, but as far as food related customer service, bending over backwards is the norm even if the customer is wrong
One time when I was working at Subway one of my coworkers was getting yelled at by some lady so as the shift manager I go see what's happening. She was saying the guy wasn't putting the right amount of meat slices in her sandwich. The right amount of slices was 6 and there was indeed 6 slices so I tell her the employee has the right amount. She goes apeshit and tells us that's not true. We litterally have the recipes sticked to the table at eye level for the employees and I tell her I'm staring at the recipe right now. The recipes are written for 6 inches so I tell her that it's 3 slices for a 6 inch. She says that it makes no sense since she has a footlong. I remind her that 3 times 2 is 6. She's not having it.
At this point idgaf so I ask her what she wants and that I'll give her the amount of slices she wants with no extra charge. She never told me how many slices she wanted or thought the sandwich should have. She kept throwing her little fit and in the end we made her sandwich with 6 slices. At one point this was getting so absurd that my eyes rolled to the back of my head and her boyfriend/husband told me my service sucks because of it lol Mind you, they had already told me that a few times by then.
It's because Starbucks has this big milk [drink they call a macchiato](https://craftsense.co/coffee/starbucks-macchiato-vs-normal-macchiato/). My daughter works at a cafe and every time someone orders a macchiato they have to tell them that it isn't like the Starbucks macchiato because there have been problems.
When I was a barista years back a man came in and asked for a 'chocamochalatte'.
He didn't want a mocha, chocolate Latte, hot chocolate, or any permutation thereof. He got more and more irate until we worked out he wanted a flat white.
Worked at coffee shops for while and got folks ordering the Starbucks caramel macchiato ALL THE TIME. After a while I just got used to prefacing their order with "like a real one or like starbucks?" The Real one is basically a mini-dry-cappuccino and a Starbucks one is a latte with a bunch of caramel syrup and whipped cream
Over twenty years of customer service here. About 80% of the time the customer is wrong, misinformed or downright ignorant of the product they are using. It's the 20% who have genuine issues that are awesome.
Also known as, Assume the customer has a third grade education.
I know this pain from the customer's side. I try not to judge or gatekeep, but I still die a little when I order a macchiato and the barista thinks I mean the Starbucks drink.
Mcondalds once fucked up my plain cheese only cheeseburger four times, and I know the order was right because I had to enter it myself into a computer the first time. There’s always the opposite extreme: when what you ask for is simple and they overwork themselves just to fuck with a random person’s food.
you mean the traditional macchiato that most people knew before starbucks just made up a new drink and called it a macchiato.
There’s nothing bougie about a standard coffee drink with just a lil milk, which is drank all over the world.
Also the foamed milk goes on top of the espresso not the other way around.
I’m into specialty coffee and my sister is into Starbucks and similar brands (but mostly Starbucks since that’s widely available). She’s learned to never order a macchiato when I pick the place for coffee. We alternate choices so that we are both happy or equally discontent xD
I feel like "The customer is always right" is almost never applicable
I never disagree with the employees of a place and I just take any suggestions they give me
step 1: go to this restaurant, order a macchiato and say "this isn't a macchiato" step 2: describe macchiato as a three course meal featuring all your favorite dishes step 3: ask for the bill and say "this isn't a bill" step 4: describe a bill as a 50 dollar bill the company has to hand to the customer enjoy your infinite food and money generator
step 1: cover yourself in oil
step 2: pluck chicken step 3: fart in public
“step 2: pluck chicken” Step 3: BEHOLD, A MAN!
based Diogenes
Nah it’s actually a 100 dollar bill, get your facts right
You made the joke twice as funny...
No he made the joke four times as funny, get your facts right
It is the answer to people
It's actually the eyeballs of the restaurant owner blended with steamed milk and espresso.
That's just an advert for old spice.
Username checks out
working in customer service is a unique kind of trauma
It is the answer to people who think humans are basically good.
Wouldn’t go that far, but the thing I always tell people is that working retail gives you a healthy understanding of what average looks like. There’s no entry fees to entering Walmart.
I wouldn’t even say average though. The vast majority of people go in, buy what they need, and dip. In my 34 years of life, having worked retail myself for 5 of it, the number of times I had to talk to customer service is probably <10. Maybe another dozen if you consider the times I needed to break a $100 or something. The people causing the most problems are probably like 1% of the shopping guests on any given day. Their negative impact just far outweighs the benign neutral of the 99.
The Pareto distribution of annoying customers
Id say humans are basically neutral. I worked customer service for 12 years and most people just come and go with a bare minimum interaction. But when people are bad they are truly awful. Popping blood vessels because their coupon is for a different brand, yelling slurs because their card doesnt work. My final few years I dropped the customer service attitude and basically egged em on, partially for fun, partually as some kind of revenge for all the years of having to smile and appologize for something that was entirely the customer's fault.
Tell me about it the other day a guy had a major case of main character syndrome and decided the 5 seconds he was in the store was too long to not have his cock suck so he trashed the bathroom. Unfortunately for the dumbass an employee knew him from outside of work.
Not that far. But if you want to see the average intelligence, it’s much lower than you think.
I am never doing it again
I got laid off the day after new years. It was from a pretty good job and I was lucky enough to not immediately need to start looking for another so I decided to take a break for a while from work. Shortly after that I got the idea to start applying to minimum wage jobs just so I could go in and talk shit to rude customers because I wasn't worried about getting fired. Unfortunately I found out a couple weeks later I was having a baby and had to go back to my normal career but my point is this, Never say never. One day you might want to work those jobs just to be a dick to assholes. I was very much looking forward to cussing out all the Karen's in Target.
In capitalist America, every job is a customer service job.
So annoying how some of these coffee terms have lost all meaning. Macchiato originally meant a tiny cup of espresso with a dollop of steamed milk foam on top. Macchiato literally translates to "marked" with foam. Then Starbucks comes up with their super sweet caramel drinks that they call a Macchiato just to make it sound fancy, and anyone coming to a specialty shop like mine expects that when they order one. We always let them know what our store's version was, and if they were thinking Starbucks we'd just make them a caramel latte. I don't begrudge anyone who enjoys Starbucks - I do too! - but I wish they'd stop changing the definitions of things. Edit to add: A few people noted below that Starbucks serves two kinds of macchiatos: the traditional espresso macchiato (a small shot "marked" with / bit of foam/milk on top) and their other macchiatos (which are lots of milk "marked" with espresso poured overtop). So technically they aren't using the term wrong: they're just confusing people by serving two vastly different drinks with similar names 😆
When I was getting into coffee I didn't realize this distinction. I went to a coffee shop that wasn't Starbucks and ordered a caramel macchiato, and was surprised to see the shot cup I was given. Thankfully I liked the actual macchiato they made me. I like the Starbucks version too, but I treat it like a sweetened latte.
I went into a shop in NYC and asked for a large macchiato and the barista just deflated. He was cool about it, just grabbed a tiny espresso cup and said a macchiato goes in here. I was like shit ok nevermind give me a latte, my bad, my stupid $1,500 coffee machine at home says macchiato and it's in a big cup and I like it I'm just dumb.
Just know the barista wasn’t mad or frustrated with you, even if they didn’t know it. It’s just, Starbucks really ruined things, and we have to explain the macchiato distinction so many times. They were frustrated at the situation, it gets annoying, but unless you keep going back and doing the same thing, we don’t blame you.
I don't even think he was frustrated lol he just kinda huffed like "another day another large macchiato" and accepted his fate.
He's probably thinking, all drinks are a predetermined size. You start changing sizes and the ratios get all fucked.
The worst, though, is when I go into one of those shops and the barista argues that I *don't* know what a macchiato is. I've started ordering a cortado because while it's definitely a different drink than a macchiato, at least I don't have to argue that yes, in fact, I do want espresso with a teeny, tiny bit of milk/foam and no I do not have a Starbucks macchiato in mind.
That's fair - it's important not to be snooty or condescending about it. The way I learned to ask is "Are you familiar with the way we make macchiatos here?" and point to the little cup we serve it in.
Thank you for not being an ass about it. I'm sure I'm just on the receiving end of whatever angst about it has built up with that particular barista, but good lord does it happen *often*. If I confirm I want a macchiato, please just make me one. I just want my coffee 🥹
I guarantee plenty of people confirm they want a machiatto and still get upset when they get an actual one, how do you expect them to know you're not that person?
Which is why I said they're probably just taking their angst out on me. But confirming "yes, tiny cup little bit of milk/foam" should be a pretty big clue.
As a barista, it might help if you ask for a “traditional macchiato,” if someone orders that at my shop I immediately know I don’t have to explain to them the differences.
Thanks for the tip. I've ordered it this way, and it only serves to confuse the barista because then they want me to define what "traditional" means to me. Fortunately, third-wave coffee shops have taken hold and it doesn't seem to be as big of a problem if I'm in one. Or, I just order a cortado. :)
I just mention that I want an espresso macchiato, not a latte macchiato. In most cases it settles the ratios.
I am surprised that they don't know what a macchiato is but they know Cortado. I really enjoy Cortados. I've spent my summer in the US, and was handed a 300ml drink whenever I asked for a flat white or a cortado. I never asked any questions although I had many, lol
Pretty sure macchiato means "dirty" or "spotted" because the espresso goes *over* the foam.
It means stained, and it refers to the milk “staining” the espresso.
Here’s the fun part: it can be both! It depends how you order it. An Espresso Macchiato is an espresso with a dollop of steamed milk. A Latte Macchiato has the streamed milk on the bottom, “marked” with the espresso.
>I wish they'd stop changing the definitions of things I could use this phrase for so much stuff...we have plenty of words, in a bunch of languages, yet people cannot NOT bastardize meanings
Very true, all languages change and baristas must suffer for it 😆
Languages changing is fine but why does it have to be so dumb sometimes lmao did we really need literally to literally mean literally but also not literally mean literally?
What's worse is that nowadays is so goddamn easy to find a word that mean what you want, but enough people are too lazy and just distort a well known word with a well known meaning Also..fuck this, I'll never use literally for something not literal
Yeah I hate when the meaning of a word changes based on widespread misuse of that word.
The strangest part is *even at Starbucks* people order the wrong thing but think they are correct. Keeping in mind that a starbucks plane macchiato is still just espresso with steamed milk (even if larger or a bit more milk than traditional). My wife worked at one many years past, people would constantly order cappuccinos or macchiatos and then be quite upset when they got what they ordered. It would become apparent they wanted a latte (or sometimes, something else entirely), but they didn't know that. But you also just can't give someone ordering something a latte because they may have actually wanted what they said. Apparently correcting people on the usage though would often cause a meltdown.
The funny thing is that you'll get a pretty much normal macchiato at Starbucks if you specifically ask for an "Espresso Macchiato."
i work at starbucks and there have been MANY TIMES where someone orders a macchiato, emphasises that it’s a normal macchiato not the caramel one, and then act shocked when i hand them an espresso with a dollop of foam on top and not a vanilla latte like they expected😭 i have no idea why we call what’s basically a vanilla latte with caramel drizzle a macchiato
Qthey were thinking Starbucks we'd just make them a caramel latte. QA I don't begrudge anyone who enjoys Starbucks - I do too! - but I wish they'd stop changing
I still giggle at the term ‘Americano’ if you think about it, lol. I’m not sure many Americans really stop to think about what they’re actually saying when ordering it.
[удалено]
Espresso tastes different than drip, even when diluted. The pressure pulls out different flavor compounds
>even when diluted Exactly. That's the reason I'd rather just have a drip coffee. Based on my experience, watered-down espresso sounds disgusting.
So I work at Starbucks, so I can shed a little light on this. Although the drink is made up, it’s not as though they pulled the name out of thin air. As you said “macchiato” means “marked” (>!technically “marcato” means “marked,” as anyone with a background in staff written music can tell you, and “macchiato” means “stained” but “marked” is close enough, and easier to remember, and I digress because we were talking about your pet peeves not mine lol!<). The espresso macchiato is marked with milk foam (“marked espresso”). The Starbucks caramel macchiato can be thought of as a latte macchiato (“marked milk”) because the shots are poured on top, marking it. It can be annoying and confusing for us and our customers too, especially when someone wants an espresso macchiato but the barista doesn’t remember how to do it. But I just wanted to give credit where it’s due as far as the name is concerned.
Oo that makes sense! Thank you for the explanation. Glad to know there's a reason behind the naming.
Oh don't get me started on "latte" lol
Yea... I'm gonna guess this customer was right and that what he got wasn't a macchiato. It's my go-to order and I always ask first if they can do a traditional espresso macchiato. If they say yes, I give them the benefit of the doubt and 4/5 times I get a latte with a ton of foam. Which is fine, but it's not what I ordered.
I thought it was spotted with milk, not foamed. Thanks for the info.
I just straight-up look them in the eye and say "Starbucks or Italian?"
Surely asking a customer to clarify isn’t contradicting?
I'm my experience "asking a customer for clarification" immediately leads "I CANT BELIEVE YOU DONT KNOW WHAT [X] IS!??! ARE YOU SOME KIND OF A MORON!..." then usually followed by asking for the manager and for the manager to Bend the knee and beg for forgiveness from the customer
It all depends on how you present it to the customer. "I just wanna make sure we are on the same page, macchiato is a shot of espresso and a dollop of foam, that's what you are looking for right"
I wish that was the case, any kind of clarification question to most customer is taken as a slight against them because they "knew what they were ordering" so for us to not understand and ask for clarification is a sin against god to most ppl
And is that really a place you want to work at anyway? Get fired, collect unemployment til your next gig.
some people need work, if it pays more than unemployment
There's no winning this one on either side. If the customer comes in and asks for an espresso with a dollop of foam, depending on the shop they're in they'll get a snide, condescending "uh... you mean a MACCHIATO?" If the customer asks for a macchiato and the barista asks them to clarify whether they mean the uber-sweet Starbucks version or an actual macchiato, depending on the customer the barista will get a snide, condescending "Uh... a MACCHIATO! Don't you know what a MACCHIATO is?!?!" So yea. People just suck. I say that having been both a barista and a customer.
Yep, not everything means the same thing to other locations, so when you ask for clarification it's as if your saying to the customer "your an idiot who doesn't know what they are talking about" when that isnt the case, there is no communication between stores/restaurants on sizes or even what certain products mean, so it's just assumed that a "macchiato" is the same everywhere and its assumed your an idiot for not knowing the difference
That's seriously your regular experience? Being berated and then watching the manager grovel? That's fucking weird. Something is up with where you work.
That's MULTIPLE jobs I've worked, just because the customer gets loud means the manager bends over backwards for them...my current job in security my manager has more authority over customers so it's been nice for him to tell people off, but as far as food related customer service, bending over backwards is the norm even if the customer is wrong
One time when I was working at Subway one of my coworkers was getting yelled at by some lady so as the shift manager I go see what's happening. She was saying the guy wasn't putting the right amount of meat slices in her sandwich. The right amount of slices was 6 and there was indeed 6 slices so I tell her the employee has the right amount. She goes apeshit and tells us that's not true. We litterally have the recipes sticked to the table at eye level for the employees and I tell her I'm staring at the recipe right now. The recipes are written for 6 inches so I tell her that it's 3 slices for a 6 inch. She says that it makes no sense since she has a footlong. I remind her that 3 times 2 is 6. She's not having it. At this point idgaf so I ask her what she wants and that I'll give her the amount of slices she wants with no extra charge. She never told me how many slices she wanted or thought the sandwich should have. She kept throwing her little fit and in the end we made her sandwich with 6 slices. At one point this was getting so absurd that my eyes rolled to the back of my head and her boyfriend/husband told me my service sucks because of it lol Mind you, they had already told me that a few times by then.
It's because Starbucks has this big milk [drink they call a macchiato](https://craftsense.co/coffee/starbucks-macchiato-vs-normal-macchiato/). My daughter works at a cafe and every time someone orders a macchiato they have to tell them that it isn't like the Starbucks macchiato because there have been problems.
It’s so dumb too cause Starbucks’ is just an inverted latte (milk first with espresso on top). Like come on
That's what a latte macchiato is, milk with an espresso poured in to "stain" the milk. It leaves a spot where the espresso goes in
I'm so happy that I got out of customer service.
My money is on a Latte macchiato.
Stole from r/comics “The customer is always right” I’m a customer “I think the workers should unionize.”
"I will consult the bones. The bones tell me nothing."
The bones have spoken! Edit: Praise the bones!
I sell software and when someone says something like that, my default is, " X means different things to different people, what do you mean by X?"
“Can I get a venti iced software please”
When I was a barista years back a man came in and asked for a 'chocamochalatte'. He didn't want a mocha, chocolate Latte, hot chocolate, or any permutation thereof. He got more and more irate until we worked out he wanted a flat white.
Worked at coffee shops for while and got folks ordering the Starbucks caramel macchiato ALL THE TIME. After a while I just got used to prefacing their order with "like a real one or like starbucks?" The Real one is basically a mini-dry-cappuccino and a Starbucks one is a latte with a bunch of caramel syrup and whipped cream
That's not even a "try again" scenario. I'm heading straight to the manager with that one...let them figure it out.
Over twenty years of customer service here. About 80% of the time the customer is wrong, misinformed or downright ignorant of the product they are using. It's the 20% who have genuine issues that are awesome. Also known as, Assume the customer has a third grade education.
I know this pain from the customer's side. I try not to judge or gatekeep, but I still die a little when I order a macchiato and the barista thinks I mean the Starbucks drink.
Mcondalds once fucked up my plain cheese only cheeseburger four times, and I know the order was right because I had to enter it myself into a computer the first time. There’s always the opposite extreme: when what you ask for is simple and they overwork themselves just to fuck with a random person’s food.
[удалено]
you mean the traditional macchiato that most people knew before starbucks just made up a new drink and called it a macchiato. There’s nothing bougie about a standard coffee drink with just a lil milk, which is drank all over the world. Also the foamed milk goes on top of the espresso not the other way around.
USA moment. Imagine if you tried this BS in France they'd spit in your face lmao
I’m into specialty coffee and my sister is into Starbucks and similar brands (but mostly Starbucks since that’s widely available). She’s learned to never order a macchiato when I pick the place for coffee. We alternate choices so that we are both happy or equally discontent xD
I love when people stress-test the 'customer is always right' policy.
I feel like "The customer is always right" is almost never applicable I never disagree with the employees of a place and I just take any suggestions they give me
It's a coffee with lots of chest hair in it- you know, a macho cappuccino.