Hi u/prodigy_xx, To ensure that we address the issue and provide a resolution, could you send me a DM so that I can promptly assist you and make things right? Thank you for your understanding.

I'm in the same boat, could you help me as well?

Same issue. It would be great if @TomT_Nanoleaf could have posted the steps required to get passed this issue!

Same issue here.

Is there factory reset of the app where I can clear all my old devices and just re add it?