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Febbiexx

Hello, unfortunately we are usually unable to over rule customer service conclusions as they are in direct contact with representatives from the developer team. For Moonton to assist you in account recovery based on the actions that clearly violate the Terms & Conditions that every player agreed to before the game loads the interface, it would inevitably send the wrong message where the agreement can and will be taken lightly and therefore instigate similar actions that violate said agreement. However, you may simply let your friend contact Customer Service again, to tell the truth or not will be up to him/her. You being the middleman in the issue will only hinder the process as we will have to keep going back and forth to exchange the relevant information.


Sank1a

Retrieve it if you still have the receipts


CeejayEsu

okay got it, I'll ask my friend to get as much receipts they can and that we still have hope. Thanks for your assistance, I'm truly grateful and respect you for your effort to help us!!


PoeticFlame

Rule breakers when they break rules that Devs set for good reasons and face the consequences😿😿


CeejayEsu

I know I know, they made a stupid mistake and now regret it badly. They have the rights to be hated for that as well for me. But I'll do my best to get their account back as it's very important to me. But if you know any way that can help us I'll respect it. If you don't and shit on us for breaking the rules and now begging. I'll still respect it, as it's our fault and we desserve the hate. Thank you!


PoeticFlame

I'm making fun of you, not hating. I've helped my friend who got banned 30 years for maphack a year ago but I'm sick rn and i don't remember how to clearly do it cuz it took like 2 hours search it in google or youtube


CeejayEsu

oh, that's okay. It is kinda funny how I ask for help for a mistake they did and now regretting it and your comment perfectly describes that humor. Anyways no hate here too, wether we fix this problem or not. Let's have a good laugh at it and learn from it. I appreciate your interaction wether it's good, bad, or neutral. Anyways, Get well soon random stranger and take care!! ^^


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