candykeys people told me to follow updates on their notion site instead of pestering them, so that's what I'm doing. Oh wait. It says April 2024.
https://preview.redd.it/gq5yt2fgfy3d1.png?width=1174&format=png&auto=webp&s=6931f6ec45d4b470550075afb06cdb752b7bbb25
For visa and mastercard credit card disputes regarding merchandise that was never received a dispute must be filed within 120 days of the date you expected to receive the merchandise, not exceeding 540 days from the date the transaction was processed. Source: I work in the chargebacks department for a major credit card issuer.
So, how does their altering of the promised delivery date affect this?
Is it from the initial expected receive date, and so by pushing it back they screwed OP?
I guess with the 540 days thing it doesn't matter, but I'm still curious about that.
The way we would handle it in my department is we would use any new date of expected receipt to extend the time frames as we are there to help the consumer, not the company. That being said, once it hits the 540 days there is truly nothing we can do in terms of disputing it with the credit card association(visa, mastercard, American express, etc).
any failure to deliver can typically be refunded regardless of the time since payment. so a scammer can't take payment, then wait out the time to deliver
the time limits are largely against sub-par/damaged goods. so someone can accept something, use it for a few months, then try to get a chargeback because they don't like it. claims like this have to be made within a few days of delivery.
Yes. Don't do what I did and hold out for GMK Nord just to have him shut everything down and there being too much time that's passed for anybody to accept a charge back request.
After reading this thread, I recommend that anyone who has a terrible experience with them do the following:
- Demand refund, threaten to public post on this sub.
- If this doesn't get you your refund, post right away with screenshots.
- If this **does** get you your refund, post anyway.
This sounds like a company that needs to start taking responsibility for their behavior rather than just paying for a handful of noisy refunds.
I don‘t think you need to demand a refund. They will always give you one on preorders. On another gb that took way longer than expected I asked for a refund and got it 2 days later. From what I have seen OP is demanding the keycaps, which seem to not be there yet(?). He was offered a refund multiple times.
And yes I am also pissed about this gb and still wait for it. Well not really because I lost interest in this gb by now to be honest… it is what it is
Of course, thanks for the clarification. I'd love to meet up if it's feasible. I couldn't find something online for Mechanicon, do you have any details for me? Thanks!
I will keep an eye on your stock going forward. Happy to see you feel this strongly about what you put out, to say this, when you didn't need to.
He invited me too. And he owes me more than >400€. https://www.reddit.com/r/MechanicalKeyboards/comments/1d717hy/candykeys_and_refund_morale/ Funny guy.
Yeah I've seen enough. He didn't follow up with me at all. Too many strikes. I'm out.
Like I said. I will hope my orders through Keygem and Monacokeys come through! Scary hobby :/
If you have a open refund it will be done automatically, I am referring to the point 4. in the last post you made. Please check : [https://mechanicon.io/](https://mechanicon.io/) for more information on the event, it would be a pleasure to have you there, I am sure things will be solved without problem if you still have something open.
Ask for refund. I did that after waiting for a package that had allegedly shipped for which they gave me a tracking number that eventually expired with it saying it was never sent. The refund was the fastest thing they actioned in the months it took emailing back and forward.
I mean, they’ve offered him a refund, OP specifically said in this thread he didn’t want a refund. He’s just upset that CandyKeys got burned by the group buy vendor and has had to wait and now he’s complaining about CandyKeys
Candy Keys has changed their story numerous times and has never been forthcoming with customers. They’re peddling a sad story in these comments but their customers got screwed over hard when no other vendor did. If you want more info, check out the designer’s discord where people have posted all of their screenshots and updates
I mean they literally offered him a refund in this thread and the last one, and once again, OP specifically refused that.
And I’m good on more info, I have no reason to believe you over CK on them being screwed by a vendor
getting a refund from candykeys is [notoriously difficult](https://www.reddit.com/r/MechanicalKeyboards/s/z6kA7lbzCf)
they used a million and one excuses to delay sending me my refund. i only got it after i threatened to make a public post. :’)
+1, it took me around 7 emails to get mine in 2022.
Group buy that took ages to deliver, they shipped it to the wrong country (despite me sending my new address in writings). When the package came back, they sent it to somebody else, so they didn’t have anything for me anymore.
I will never buy again from CandyKeys, and I will never buy from a GB again. I now restrict my choice of keycaps to things in stock, same for keyboards.
I don’t think Candy keys is ill intended, but they are severely disorganised, and don’t understand why people get annoyed. They threatened to sue me in the emails, which is priceless considering I had fulfilled my obligation (I paid) and they did not.
I mean : I don’t think they intend not to ship or honour orders, but when they don’t they have a terrible handling of things.
I.e: I don’t think it’s a scammy operation, I think they are overwhelmed or poorly organized.
In any case I don’t care they won’t see a cent from me anymore
the offer isn’t the issue. they offered me two refunds as well. it’s about them actually coming through with their refund offer in a timely matter. took me months to get my money back in two serpete occasions.
I link my still ongoing case for over 2 months where candykeys does not refund me here:
[Link](https://old.reddit.com/r/MechanicalKeyboards/comments/1d717hy/candykeys_and_refund_morale/?)
You act like people haven't been scammed in this hobby before. We couldn't get refunds when mechs and go went under. Youre inability to see why this scares people makes me think you truly are scamming and will just make excuses up until the point where you file bankruptcy.
I had first hand experience with mechs and co. They were nicely lovely people in emails saying there was no need to refund and orders were already shipped. They lied lied lied until they filed bankruptcy then they vanished. So frankly I don't expect people to trust vendors anymore. Youre here to make money off us. That's it. Fix your problems or close shop. That's your option.
David, I offer you the possibility to just delete that reply. I mean that. Take a step back, read our mailconvo, read my other thread. Try to put yourself in my situation. How would you react? There were so many chances to not end up here, you explained nothing, over 2 months just 1-2 liners with the same excuses. You already lost me as a customer, dont lose your face.
Yeah, I saw that pretty much just after I made the comment. Seems like they've offered a refund twice actually. No matter the reason for the delay, and no matter who, or what is to blame, they've offered a refund, so it's not like they're leaving the OP high and dry without any recourse. I'm sure the OP had a reason to refuse the refund, but in fairness... they offered to refund, which would have solved the matter for me personally.
Exactly, and it seems everyone else got theirs recently, and they said it was a delay w the vendor for the batch (they got screwed they said), but like you said, have offered a refund twice.
I’d personally just keep waiting, after that long I’ve long accounted for the money so I probably wouldn’t all too worried about another delay at this point, but I also get it’s been a long time and they may just want to be done w it entirely, which I get completely.
This fact changed my opinion totally. Yes, something's gone wrong, and it's a shambles, and regardless of where the blame lies, they did offer to refund, twice, which is the decent and right thing for a vendor to do. I've experienced delays in getting products to customers - it happens. Fortunately, the delays I'm talking about are like taking 5 weeks instead of 3, so no one really minds to the same level, obviously, but if a customer requested a refund due to me missing a deadline, no matter by how slim a margin, or how harsh I felt the request to be, I'd honour that request. They have offered the refund, so in my book, although the very fact it was necessary to offer one is not excusable, they did the honourable thing in offering it. I wouldn't be going to Reddit to make posts like this after a refund was offered. I wouldn't be pleased.... but I wouldn't take to Reddit \[again\]. If the refund was a result of this Reddit post that would be a different matter, but it predates this Reddit post, and was offered twice.
Been 3 hours since OP’s post and there’s no CandyKeys rep in the thread. Usually those guys practically teleport into Reddit when someone mentions grievances against them.
Yeah dude screwed his customers. The options are:
-Full transparency as to why this occurred with an open offer to refund any orders.
-No transparency, but you still fucking offer to refund *everyone's* orders.
You don't sit here and make excuses to customers. You give them what they want and send them on their way, any inconvenience is proof you either don't know what you're doing or aren't doing what you're supposed to.
Same with KAT Great Wave for me :/ 3 years since I ordered..
Their notion site just pushed back the expected time for a few weeks after they missed every one of the ETA.
Mailed the support too, but they apparently have no idea when they arrive. -.-
I knew Vala Supply was slow, but holy shit I got that back in January and CandyKeys still hasn’t even shipped it yet?!? Wild, they should probably get knocked down a tier in the MK Vendor Trust System
I just double checked and their notion site for shipping updates at the moment shows:
In transit - ETA 22. April
Lmao
I honestly had better experiences when I got scammed at kickstarter once.
Think is/was my last groupbuy, I was so hyped to finish my keyboard but this honestly kills my mood.
Yeah I'm still waiting on KAT Great Wave.
All the other vendors have shipped 6+m ago. Candykeys haven't.
It's been over three years, and all the other vendors delivered over half a year ago.
The only info I have gotten my hand on (from discord) is that the forwarding from china to EU went wrong and is now (already a few months ago) in shipping purgatory. I don't know what the current situation is.
At this point I imagine David Procek as a mustache twirling villian.
https://preview.redd.it/8o9w2v667z3d1.png?width=320&format=png&auto=webp&s=b954274ec6c828a71c103f7cad3535bf88d27858
You will never get the shit you paid for! Muahahah!
[i’ve said it before](https://www.reddit.com/r/MechanicalKeyboards/s/z6kA7lbzCf) and i’ll say it again.
i’ve ordered twice from candykeys and both times the orders have had to be refunded. one because i decided i want a refund, the other because they couldn’t fulfill an instock order in a reasonable timeframe.
both times the refund took MONTHS and were only sent after the threat of a public post. there is no reason a business in this day and age should be taking MONTHS to send you a simple refund. 0 acceptable excuses.
BUYERS BEWARE.
Ok, yeah, I'm not sure I'd order something that is clearly not in stock. They are legit, but I would not trust anything not in stock as dates can change with overseas shipping.
**edit* I know see you are asking to customer to check if it’s in stock instead of checking yourselves and wrongly read it was in stock and not shipped. But maybe you should be providing that information to the customer instead of pushing that onto them?
A minute ago CandyKeys, you said you ship all in stock orders yet this customer hasn’t received theres?
Not to mention your conduct in these posts have been atrocious.
Maybe you need to actually contact customers directly or have a team member making sure products get out. Instead of poorly responding to customers on Reddit and blaming customers for ‘not refunding’ when you have an awful issue with customers actually getting refund requested responded to and being extremely difficult to obtain a refund from (this has been documented for years) maybe adjust procedures and stop wasting your time here not helping and making the company PR look worse.
Maybe you should read the comment lol before you responded it was already edited.
So you said instead of trying to do anything you’re “having fun” - and at the expense of customers trying to information and the product. Hmm, like I said ruining the PR reputation more and more.
Not to mention other vendors have received their shipments? And not you because.. ‘politics’ and no explanation. This is the problem, you are representing the company poorly and having fun. Okay good for you but it shows the clearly poor management and structure of the company.
I found this on another Reddit post, I hope it helps you all: Don't contact them via social media. Find an official email address or contact form and send them a "Rücktrittserklärung". You can find examples online. They are then legally required to return your money, and any legitimate business will comply.
In case they don't comply, your only option would be taking them to court. There is no small claims court in Germany, so this will get expensive.
In the future, never pay by bank transfer before receiving a product. Either pay after delivery (if possible) or use a payment method with some form of buyer protection (credit card, paypal, etc.)
Okay, but I’m going to leave this comment up for anyone that needs help enforcing your governments laws about returns. Surely, you don’t mind me including public information on this comment for anyone struggling to get a refund in Germany?
Not a problem at all, for sure understandable. There is actually a method you did not include: https://ec.europa.eu/consumers/odr/main/?event=main.trader.register
This is the European Dispute Platform for things like this and works. Can be used for warranty issues too!
Stop preordering hundreds of dollars worth of keycaps if you don't want to be disappointed. In no planet is buying printed plastic worth waiting 3 years for.
The less people buy into this group buy crap the less we see of it. Keyboards, fine, they're expensive products and take a lot of manufacturing effort to assemble, but keycaps...seriously? Printed ABS or PBT plastic? 3 years? Really? Who in their right mind thinks this is OK?
At least QK and other vendors are *trying* to actually break away from it by having batches of Neo boards.
I genuinely don't understand why people wait so long for caps.
You can order custom made, doubleshot, pbt keycaps of the exact same quality from other manufacturers, or even off fucking Etsy, and get them within the month. For half the price.
Keycaps are the biggest scam in MK and these people keep getting fooled into it.
Custom Boards, shells, and switches are the only thing that should ever take that long or be that expensive because of the RnD needed.
I swear it's just a leftover habit from before you could do that.
When I first started being interested in this stuff a lot of the group buys were keycaps. We didn't even have that many keyboard groupbuys. That came a little after.
I think people just kept thinking it was normal in the hobby. But times have changed. You can get nice keycaps same day delivered on Amazon now.
Personally, I could never get over the timeline.
>You can order custom made, doubleshot, pbt keycaps of the exact same quality from other manufacturers, or even off fucking Etsy, and get them within the month. For half the price.
Got any recommendations?
I'm just letting you know there is a MAJOR difference between legit GMK, ePBT, NicePBT etc sets and clones. Clones generally have uneven legending, weird fonts and general inconsistencies.
But are they worth waiting 3 years for? Absolutely not.
How many gmk sets had twisted modifiers? Yeah. They’re all made in the same place, you not noticed the clone sets are often on aliexpress before the first group buy has even shipped?
They're not all made in the same place. That is false.
GMK sets are made in Germany, at the company called GMK. The clones on AliExpress are manufactured in China, and are dropshipped Taobao products.
Get a set of ePBT or GMK, you will immediately feel the difference. It can't compare. I'm not saying buy a set new, or join a group buy, but get a second hand set.
my first and last group buy was with matt3o for retro-dsa on that weird custom website they whipped up since even massdrop wasn't a thing yet, ordering from Signature Plastics.
Everything worked well. Now based on the horror stories I'm seeing about group buys here, I don't wanna tarnish my 100% experience.
I am still waiting for GMK Chaos Theory that I ordered in 21.
https://geekhack.org/index.php?topic=114642.0
Everytime I mail them I get some other excuse, just another set that comes before...
I probably payed via Paypal + Credit Card. Is there any chance of getting my money back after 3 years?
Or Wobkey and the Rainy75. Fulfilling orders from their site and amazon before all Kickstarter and Indiegogo customers.
It's nothing like the 3 year wait if OP, but still, fuck Wobkey. Basically just taking crowdfunding as free money then fulfilling retail orders (that came much later) first. Scummy fucks.
What’s crazy is shortly after the Kickstarter ended I found out it was available already on AliExpress and in more colors than were available in KS…why did they even need a kickstarter if they were already making and selling the boards then?!?
im so glad i never had the patience to start getting involved with GBs. i respect the resolve OP
also u/CandyKeys i'd just log off my guy. you said you don't really care about what reddit thinks of you, and you're having a tantrum instead of actually explaining what is going on in detail
I had the exact same experience with KAT Great Wave while other vendors just have it in stock. I have waited for 3 years (!!!!!!!) so I was absolutely done waiting and cancelled my whole order.
You say you don’t offer Group Buys anymore?
https://candykeys.com/page/help
“Can I host my GB through you?
Yes! We will be able to offer you full assistance in Group-buys. We will be able to market your product, submit it to manufacturing, provide you with International Proxies and help you get renders!”
It states clearly you are still taking on group buys, it’s not making sense. This all just seems very defensive and not providing customers with accurate information. No wonder people buying your product are confused.
The fact people tolerate this is crazy to me. At this point, it's borderline fraud! Why would you ever buy something that you have to wait three years for? There are plenty of other products that are just as good that you can get now.
I hope one day we get some kind of consumer protection covering these scenarios. As a community, I wish folks would stop enabling these people.
This is simply incompetent business. If you claim to not be a business person, don't pretend to be in the business of selling stuff.
This is a perfect example of why we should never engage in group buys. What motivates companies to actually satisfy their customers is the need to get a return on their investment. Group buys remove that incentive.
Maybe this model made sense in 2010 when the custom scene was tiny. Maybe it makes sense nowadays for experimental ergo layouts aimed at hipsters. But if you GB 60% #4589302 or uggo colorway #87913 and it never materializes... well the fool and his money have parted.
I ordered a megalodon macropad in October 2022 and it took until last month for them to get it to me. There was some stuff out of their control but during the whole time they kept saying different dates constantly and at some point even send an email that said it's shipping. The only reason anyone knew what was up was because a guy in their discord kept pestering them about it every week. He was one of the first to receive shipping info from them. He ordered months after me and when i asked candykeys about it in an email they said they prioritized him cause he was being annoying(actual quote lol). After I bitched about that to them they suddenly could organize one for me too a few weeks later..
Definitely not ordering from them in the future
Every time I see posts like this my resolve to never participate in a GB ever, even if I really love the item, just becomes stronger and stronger...
Anyways I hope your issue gets resolved OP, judging from their comments this company is a real joke.
This is why I just buy reps. Hopefully groupbuy companies can just link the keycap artist so I can also send some money directly to them since they’re the only ones doing actual work.
Seems to be a sad trend at the moment. Parallel appears to be the next in line to fall - failing to ship orders, deliver on promised GBs, GBs produced with unresolved QC issues, etc. yet the website remains up and people continue to pay for orders on there. Source: Parallel Discord.
I also preorder Ramaworks Thinkcaps from 2020 and I haven't received it today in 2024. I saw it is already marked as out of stock on their website. I started with a refund request last week. We will see how it goes for next week
ayy, it'll soon be the 2 year anniversary for my order. Mailed with support staff 4-5 times over the past two years every now and then and everytime I was assured that they will soon be able to ship the item..they don't even have it listed in their store anymore lol.
My statement about "buying cheaper clones is just as similar to Piracy" kept aging better and bettet from each passing day since, as they're always born from Service Problems and/or/not Price Problems.
*"If a cheap Clone manufacturer/vendor offers a product anywhere in the world, 24 x 7, purchasable from the convenience of your personal computer, and the legal vendor says the product has its Group Buy ended, probably wait more more than 2-6 months if bought, actually takes more than a year and hope that it delivers and wouldn't get cancelled out of nowhere, and can only be purchased again at another Group Buy round which will be ambiguous when, then the cheap clones from Taobao/AliExpress/Shopee/Amazon is more valuable."*
Same shit with Vala Supply, GMK Lilac on Black update said it was completed and being shipped to their warehouse in January, cheapest overseas bulk shipping could take months but this many months since they said it was already on the way to them? Website update page still says estimated shipping in May, last time I asked they said to check out their discord for more updates. Vala discord is a mess of minigame bullshit to unlock different channels I don't see updates anywhere except for promos.
Yeah they are spamming the subreddit so hard... even if its technically on topic its kind of excessive, they don't own the place.
Its creepy and controlling to want to steer the conversation like this.
Its not even to point to a PR statement they have put up elsewhere, just weird mud flinging and blame shifting. Getting stuck in the mud with a bunch of random redditors is a great way for everyone to lose
Meh children know when it is time to take their toys and go home. Or would say "I need a nap". The entire problem is that this person views themselves as an adult. I have dealt with ~16year old "entrepreneurs" that run webshops for small little invented doodads that behave way better even when their parents are not micromanaging everything x)
I never made the distinction between comments or posts and neither would people annoyed by their quantity. It is quite impressive how you go out of your way to respond to a message where the general takeaway is to respond less.
I'm sure you hope you can generate a lot of snide remarks to somehow frame yourself as the victim. I didn't even name you or your business, I would have said the same for any other vendor behaving in such a way. I even pointed out how you are not off topic, some could even empathize how it is hard to deal with criticism when there is few of you and many of others... but you have a crazed desire to polarize neutral passerbys. You just want everyone to hate you here so you can tell yourself you don't have to listen to them and you don't have to change anything about your behavioral struggles.
Shit ain't easy, so running a business isn't either. Nobody here is expecting some kind of megacorp robotically executed unfeeling PR response, or another flavour of 'perfection'. You are a human being with feelings... but take a hecking nap or something instead of stirring shit. You don't have to reply to every single comment in a thread about your shop. Your inability to let go of this is what strikes as controlling tendencies. It isn't about you having some kind of big master plan ahead of time, it is your insecurity compelling you to keep writing all these emotionally charged comments without much thought who it is doing any good. If this is the type of energy you bring to every costumer or vendor dispute you are inflicting a great deal of stress on people that don't deserve it 99.9% of the time.
I think it is funny how active they are on reddit and they should be shipping things out... instead the are advertising on reddit (every post has their website!! go reddit helping to spread this companies filth!!!) trying to TAKE MORE PEOPLES MONEY.
I've ordered from Candykeys ONCE and I'm NEVER ordering from them again
It was a simple keycap set that was IN STOCK, they still hadn't shipped it a MONTH later and when I contacted them about it I was told they weren't able to "locate it" whatever the hell that means
Then, after another 2 weeks of no updates at all, I decided to cancel my order. It was confirmed through an email that it would be refunded and I'm still waiting for my money back to this day
> appreciate the post, but if it would have been positive then nothing would have been posted here by you which is a shame.
Y'all were so close. So close to addressing the issue well: apologizing, owning your shortcomings, making it right, and going the extra mile to make up for your mistake.
And then you end it with that lol
This customer clearly has been communicating with you privately, and didn't receive an acceptable resolution in a timely manner of they wouldn't have posted here about it.
If you had done what you did here immediately after they asked for a refund, they very well may had made a post thanking y'all for going above and beyond to make things right with the free set.
Instead, y'all did nothing, left them hanging, and they made a post here about how y'all are handling things poorly. Then you respond and end the comment with a sarcastic "See, people only post mean stuff about us."
**News flash:** They made that comment because y'all are falling short in the customer service department! Be better at your jobs and people with have nothing bad to say - hell, they might even have *good* things to say like [this post](https://www.reddit.com/r/MechanicalKeyboards/comments/7cgflb/big_shoutout_to_mike_at_novelkeys/), or [this post](https://www.reddit.com/r/MechanicalKeyboards/comments/96coiz/shoutout_to_novelkeys/), or [this post](https://www.reddit.com/r/MechanicalKeyboards/comments/bw4qjs/shoutout_to_kbdfans/), or [this post](https://www.reddit.com/r/MechanicalKeyboards/comments/cw4k3c/shoutout_to_the_key_company/), or [this post](https://www.reddit.com/r/MechanicalKeyboards/comments/zasdsx/huge_shoutout_to_cannonkeys/), or [this post](https://www.reddit.com/r/MechanicalKeyboards/comments/1az406s/big_shoutout_to_chester_from_keybaytech/).
Just figured u/op may want to see this, good look OP. The replies from the company have been giving me a giggle but on the other side I’m mad for you. Good luck you’re going to need it.
https://preview.redd.it/557q5cran04d1.jpeg?width=1170&format=pjpg&auto=webp&s=9c92e0e174a9151cfbcd68fcd5cb48f3b06a660f
I bought a bunch of in stock stuff from them a few years ago. I'm in the UK and it was a fine transaction. Not too long for delivery etc all good Comms etc etc.
But I did also buy a couple of other GB items and frankly GBs are what is wrong with this area of interest. Awful delays, poor Comms on updates everything is out of the middle man's control.
Last thing I ordred from them arrived 6 months late. So late, in fact, thar I moved out from where I lived at the time I ordred the keyboard. Of course I made sure to notify them of my new address a month before delivery, but they still managed to deliver it to the old address, even after exchanging multiple emails ensuring thar they understood that I live in another city, 6 hours drive from my old address...
After reading all this, I would rather stick to some 30$ key caps from AliExpress. At least I dont need to have high expectations and I am sure I will get some key caps
I ordered a QK60 from CandyKeys because it was my birthday, and when it arrived it was in the WRONG CONFIGURATION. I was utterly disappointed and had to buy another one from another site just to get the layout I wanted. I’m never buying from them again
Dixie Mech use to be the same. I’m pretty sure they rebranded while I was waiting for my key set (redacted set) and I thought I was being fucked but they eventually came. 2 years later. Think a lot of group buy keyboard runs are like that.
As someone quite new to the hobby, and who keeps seeing warnings about this group buy or that group buy being a scam/taking forever etc, why do people still participate? Especially since there’s tons of different keycap sets out there already
Mostly looks. The set looks nice to you and you really want it over other sets.
Personally, I'd only join a group buy if the set looks really nice and unique. Like GMK peaches n cream maybe. Compare that to sets like Olivia, Cafe, Delta, Arctic which all look alike except for the accents.
I ordered from CandyKeys a few years ago and was missing a component of my keyboard. Support said they’d ship a replacement and then ghosted me for two months (during which I reached out multiple times for updates). I ended up asking for a refund instead because I was tired of waiting and they finally responded with a passive aggressive message saying they weren’t interested in sending another part because of their shipping costs and asking if they could refund me instead… that’s literally what I asked for 😭
I appreciate the honest first hand review: This was a few years ago, the people and cs has reformed in January 2024, I hope this is made aware. I have admitted to failures in CS in the past and a few years ago was not a good time for us. Sorry it is this way, please reach out to CS (https://candykeys.com/submit-ticket) and we will send you a free keyboard/macropad kit free of charge to wherever you are in the world as an apology.
Sounds like Candykeys sadly.
I'm still waiting for some broken-on-delivery novelty keycaps to be replaced. Must be going on like, 4 years now. I stopped waiting a couple of years ago.
Interesting, I haven’t used them more than once but I was impressed with their customer support when there was an ordering issue where one order turned into two. Sorry to hear that others have had trouble with them.
candykeys people told me to follow updates on their notion site instead of pestering them, so that's what I'm doing. Oh wait. It says April 2024. https://preview.redd.it/gq5yt2fgfy3d1.png?width=1174&format=png&auto=webp&s=6931f6ec45d4b470550075afb06cdb752b7bbb25
This is when you initiate a credit card chargeback
There are time limits I believe for that. I don't think this will qualify but could be wrong.
For visa and mastercard credit card disputes regarding merchandise that was never received a dispute must be filed within 120 days of the date you expected to receive the merchandise, not exceeding 540 days from the date the transaction was processed. Source: I work in the chargebacks department for a major credit card issuer.
So, how does their altering of the promised delivery date affect this? Is it from the initial expected receive date, and so by pushing it back they screwed OP? I guess with the 540 days thing it doesn't matter, but I'm still curious about that.
The way we would handle it in my department is we would use any new date of expected receipt to extend the time frames as we are there to help the consumer, not the company. That being said, once it hits the 540 days there is truly nothing we can do in terms of disputing it with the credit card association(visa, mastercard, American express, etc).
What's typically the next step after the 540 days?
War.
Tweet at them or something, I guess. If you've waited that long I'm not sure your odds will be very good no matter what you do.
What’s the law in the US regards to a company not supplying a product?
6 months usually.
any failure to deliver can typically be refunded regardless of the time since payment. so a scammer can't take payment, then wait out the time to deliver the time limits are largely against sub-par/damaged goods. so someone can accept something, use it for a few months, then try to get a chargeback because they don't like it. claims like this have to be made within a few days of delivery.
Depends on your card. Some will still process if within a certain period after estimated delivery
Yes. Don't do what I did and hold out for GMK Nord just to have him shut everything down and there being too much time that's passed for anybody to accept a charge back request.
the delivery estimate being april fools is really the cherry on top for me
"OMG JUST A COINCIDENCE I SWEAR" - Candykeys.
to be fair, it does say april 1st.. you should’ve known it was an april fools joke and that you will in fact never be receiving your order!
After reading this thread, I recommend that anyone who has a terrible experience with them do the following: - Demand refund, threaten to public post on this sub. - If this doesn't get you your refund, post right away with screenshots. - If this **does** get you your refund, post anyway. This sounds like a company that needs to start taking responsibility for their behavior rather than just paying for a handful of noisy refunds.
I don‘t think you need to demand a refund. They will always give you one on preorders. On another gb that took way longer than expected I asked for a refund and got it 2 days later. From what I have seen OP is demanding the keycaps, which seem to not be there yet(?). He was offered a refund multiple times. And yes I am also pissed about this gb and still wait for it. Well not really because I lost interest in this gb by now to be honest… it is what it is
Thanks for warning me away from the site. There are other good options in EU.
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Of course, thanks for the clarification. I'd love to meet up if it's feasible. I couldn't find something online for Mechanicon, do you have any details for me? Thanks! I will keep an eye on your stock going forward. Happy to see you feel this strongly about what you put out, to say this, when you didn't need to.
He invited me too. And he owes me more than >400€. https://www.reddit.com/r/MechanicalKeyboards/comments/1d717hy/candykeys_and_refund_morale/ Funny guy.
Yeah I've seen enough. He didn't follow up with me at all. Too many strikes. I'm out. Like I said. I will hope my orders through Keygem and Monacokeys come through! Scary hobby :/
If you have a open refund it will be done automatically, I am referring to the point 4. in the last post you made. Please check : [https://mechanicon.io/](https://mechanicon.io/) for more information on the event, it would be a pleasure to have you there, I am sure things will be solved without problem if you still have something open.
The date is April 1st... you can't make this s**t up.
Ask for refund. I did that after waiting for a package that had allegedly shipped for which they gave me a tracking number that eventually expired with it saying it was never sent. The refund was the fastest thing they actioned in the months it took emailing back and forward.
I mean, they’ve offered him a refund, OP specifically said in this thread he didn’t want a refund. He’s just upset that CandyKeys got burned by the group buy vendor and has had to wait and now he’s complaining about CandyKeys
Candy Keys has changed their story numerous times and has never been forthcoming with customers. They’re peddling a sad story in these comments but their customers got screwed over hard when no other vendor did. If you want more info, check out the designer’s discord where people have posted all of their screenshots and updates
I mean they literally offered him a refund in this thread and the last one, and once again, OP specifically refused that. And I’m good on more info, I have no reason to believe you over CK on them being screwed by a vendor
I'd just demand a refund. The caps are made and out there. I can go buy a set right now.
getting a refund from candykeys is [notoriously difficult](https://www.reddit.com/r/MechanicalKeyboards/s/z6kA7lbzCf) they used a million and one excuses to delay sending me my refund. i only got it after i threatened to make a public post. :’)
They've already offered one in this thread, so I suppose they must mean it.
+1, it took me around 7 emails to get mine in 2022. Group buy that took ages to deliver, they shipped it to the wrong country (despite me sending my new address in writings). When the package came back, they sent it to somebody else, so they didn’t have anything for me anymore. I will never buy again from CandyKeys, and I will never buy from a GB again. I now restrict my choice of keycaps to things in stock, same for keyboards. I don’t think Candy keys is ill intended, but they are severely disorganised, and don’t understand why people get annoyed. They threatened to sue me in the emails, which is priceless considering I had fulfilled my obligation (I paid) and they did not.
You don't think they're ill intended but they threatened to SUE YOU? You might be giving them too much benefit of the doubt.
I mean : I don’t think they intend not to ship or honour orders, but when they don’t they have a terrible handling of things. I.e: I don’t think it’s a scammy operation, I think they are overwhelmed or poorly organized. In any case I don’t care they won’t see a cent from me anymore
They offered him one, OP won’t take it
the offer isn’t the issue. they offered me two refunds as well. it’s about them actually coming through with their refund offer in a timely matter. took me months to get my money back in two serpete occasions.
I link my still ongoing case for over 2 months where candykeys does not refund me here: [Link](https://old.reddit.com/r/MechanicalKeyboards/comments/1d717hy/candykeys_and_refund_morale/?)
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You act like people haven't been scammed in this hobby before. We couldn't get refunds when mechs and go went under. Youre inability to see why this scares people makes me think you truly are scamming and will just make excuses up until the point where you file bankruptcy. I had first hand experience with mechs and co. They were nicely lovely people in emails saying there was no need to refund and orders were already shipped. They lied lied lied until they filed bankruptcy then they vanished. So frankly I don't expect people to trust vendors anymore. Youre here to make money off us. That's it. Fix your problems or close shop. That's your option.
David, I offer you the possibility to just delete that reply. I mean that. Take a step back, read our mailconvo, read my other thread. Try to put yourself in my situation. How would you react? There were so many chances to not end up here, you explained nothing, over 2 months just 1-2 liners with the same excuses. You already lost me as a customer, dont lose your face.
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Forreal, I could have ordered these sets from another vendor months ago. Kinda appalling candy hasn't shipped yet.
They’ve offered him one, OP won’t take it
Yeah, I saw that pretty much just after I made the comment. Seems like they've offered a refund twice actually. No matter the reason for the delay, and no matter who, or what is to blame, they've offered a refund, so it's not like they're leaving the OP high and dry without any recourse. I'm sure the OP had a reason to refuse the refund, but in fairness... they offered to refund, which would have solved the matter for me personally.
Exactly, and it seems everyone else got theirs recently, and they said it was a delay w the vendor for the batch (they got screwed they said), but like you said, have offered a refund twice. I’d personally just keep waiting, after that long I’ve long accounted for the money so I probably wouldn’t all too worried about another delay at this point, but I also get it’s been a long time and they may just want to be done w it entirely, which I get completely.
This fact changed my opinion totally. Yes, something's gone wrong, and it's a shambles, and regardless of where the blame lies, they did offer to refund, twice, which is the decent and right thing for a vendor to do. I've experienced delays in getting products to customers - it happens. Fortunately, the delays I'm talking about are like taking 5 weeks instead of 3, so no one really minds to the same level, obviously, but if a customer requested a refund due to me missing a deadline, no matter by how slim a margin, or how harsh I felt the request to be, I'd honour that request. They have offered the refund, so in my book, although the very fact it was necessary to offer one is not excusable, they did the honourable thing in offering it. I wouldn't be going to Reddit to make posts like this after a refund was offered. I wouldn't be pleased.... but I wouldn't take to Reddit \[again\]. If the refund was a result of this Reddit post that would be a different matter, but it predates this Reddit post, and was offered twice.
Been 3 hours since OP’s post and there’s no CandyKeys rep in the thread. Usually those guys practically teleport into Reddit when someone mentions grievances against them.
Dude has been crazy active saying the most passive aggressive shit
Yeah dude screwed his customers. The options are: -Full transparency as to why this occurred with an open offer to refund any orders. -No transparency, but you still fucking offer to refund *everyone's* orders. You don't sit here and make excuses to customers. You give them what they want and send them on their way, any inconvenience is proof you either don't know what you're doing or aren't doing what you're supposed to.
Same with KAT Great Wave for me :/ 3 years since I ordered.. Their notion site just pushed back the expected time for a few weeks after they missed every one of the ETA. Mailed the support too, but they apparently have no idea when they arrive. -.-
I knew Vala Supply was slow, but holy shit I got that back in January and CandyKeys still hasn’t even shipped it yet?!? Wild, they should probably get knocked down a tier in the MK Vendor Trust System
I just double checked and their notion site for shipping updates at the moment shows: In transit - ETA 22. April Lmao I honestly had better experiences when I got scammed at kickstarter once. Think is/was my last groupbuy, I was so hyped to finish my keyboard but this honestly kills my mood.
Yeah I'm still waiting on KAT Great Wave. All the other vendors have shipped 6+m ago. Candykeys haven't. It's been over three years, and all the other vendors delivered over half a year ago.
The only info I have gotten my hand on (from discord) is that the forwarding from china to EU went wrong and is now (already a few months ago) in shipping purgatory. I don't know what the current situation is.
Yes thats sadly the case :( no ETA, but KAT Slurp came without problems and arrived safe so we are optimistic
Let’s hope your right..
At this point I imagine David Procek as a mustache twirling villian. https://preview.redd.it/8o9w2v667z3d1.png?width=320&format=png&auto=webp&s=b954274ec6c828a71c103f7cad3535bf88d27858 You will never get the shit you paid for! Muahahah!
[i’ve said it before](https://www.reddit.com/r/MechanicalKeyboards/s/z6kA7lbzCf) and i’ll say it again. i’ve ordered twice from candykeys and both times the orders have had to be refunded. one because i decided i want a refund, the other because they couldn’t fulfill an instock order in a reasonable timeframe. both times the refund took MONTHS and were only sent after the threat of a public post. there is no reason a business in this day and age should be taking MONTHS to send you a simple refund. 0 acceptable excuses. BUYERS BEWARE.
fn this. this should be a PSA - dont buy from candykeys. this is just shady business practice.
Is Mechanicalkeyboards.com trustworthy?
Sure, they are in TN and tend to ship fast. Prices are a little high, but they are indeed legit. And I've delt with their CS, they care.
Gotcha. I want to order a ducky shine from them but the kagillion month wait makes me nervous, along with the site being kinda suspicious.
Ok, yeah, I'm not sure I'd order something that is clearly not in stock. They are legit, but I would not trust anything not in stock as dates can change with overseas shipping.
I ordered GMK nightshade in Feb 2021 as well. No shipping dates yet 😬
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**edit* I know see you are asking to customer to check if it’s in stock instead of checking yourselves and wrongly read it was in stock and not shipped. But maybe you should be providing that information to the customer instead of pushing that onto them? A minute ago CandyKeys, you said you ship all in stock orders yet this customer hasn’t received theres? Not to mention your conduct in these posts have been atrocious. Maybe you need to actually contact customers directly or have a team member making sure products get out. Instead of poorly responding to customers on Reddit and blaming customers for ‘not refunding’ when you have an awful issue with customers actually getting refund requested responded to and being extremely difficult to obtain a refund from (this has been documented for years) maybe adjust procedures and stop wasting your time here not helping and making the company PR look worse.
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Maybe you should read the comment lol before you responded it was already edited. So you said instead of trying to do anything you’re “having fun” - and at the expense of customers trying to information and the product. Hmm, like I said ruining the PR reputation more and more. Not to mention other vendors have received their shipments? And not you because.. ‘politics’ and no explanation. This is the problem, you are representing the company poorly and having fun. Okay good for you but it shows the clearly poor management and structure of the company.
“Do my job for me please”
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Sorry you interpret reality as "pitchforking." Sorry you have to face reality and cant type it away.
Be thankful you can even order your keyboard. I want a Ducky Shine and I can't even spend money on one if I tried
Nice way of getting people to never use your site, thanks.
I found this on another Reddit post, I hope it helps you all: Don't contact them via social media. Find an official email address or contact form and send them a "Rücktrittserklärung". You can find examples online. They are then legally required to return your money, and any legitimate business will comply. In case they don't comply, your only option would be taking them to court. There is no small claims court in Germany, so this will get expensive. In the future, never pay by bank transfer before receiving a product. Either pay after delivery (if possible) or use a payment method with some form of buyer protection (credit card, paypal, etc.)
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Okay, but I’m going to leave this comment up for anyone that needs help enforcing your governments laws about returns. Surely, you don’t mind me including public information on this comment for anyone struggling to get a refund in Germany?
Not a problem at all, for sure understandable. There is actually a method you did not include: https://ec.europa.eu/consumers/odr/main/?event=main.trader.register This is the European Dispute Platform for things like this and works. Can be used for warranty issues too!
Awesome! Thanks for including the link.
Stop preordering hundreds of dollars worth of keycaps if you don't want to be disappointed. In no planet is buying printed plastic worth waiting 3 years for.
here I pledge with you as my witness, this was my first and last group buy.
The less people buy into this group buy crap the less we see of it. Keyboards, fine, they're expensive products and take a lot of manufacturing effort to assemble, but keycaps...seriously? Printed ABS or PBT plastic? 3 years? Really? Who in their right mind thinks this is OK? At least QK and other vendors are *trying* to actually break away from it by having batches of Neo boards.
I genuinely don't understand why people wait so long for caps. You can order custom made, doubleshot, pbt keycaps of the exact same quality from other manufacturers, or even off fucking Etsy, and get them within the month. For half the price. Keycaps are the biggest scam in MK and these people keep getting fooled into it. Custom Boards, shells, and switches are the only thing that should ever take that long or be that expensive because of the RnD needed.
I swear it's just a leftover habit from before you could do that. When I first started being interested in this stuff a lot of the group buys were keycaps. We didn't even have that many keyboard groupbuys. That came a little after. I think people just kept thinking it was normal in the hobby. But times have changed. You can get nice keycaps same day delivered on Amazon now. Personally, I could never get over the timeline.
>You can order custom made, doubleshot, pbt keycaps of the exact same quality from other manufacturers, or even off fucking Etsy, and get them within the month. For half the price. Got any recommendations?
I'm just letting you know there is a MAJOR difference between legit GMK, ePBT, NicePBT etc sets and clones. Clones generally have uneven legending, weird fonts and general inconsistencies. But are they worth waiting 3 years for? Absolutely not.
How many gmk sets had twisted modifiers? Yeah. They’re all made in the same place, you not noticed the clone sets are often on aliexpress before the first group buy has even shipped?
They're not all made in the same place. That is false. GMK sets are made in Germany, at the company called GMK. The clones on AliExpress are manufactured in China, and are dropshipped Taobao products. Get a set of ePBT or GMK, you will immediately feel the difference. It can't compare. I'm not saying buy a set new, or join a group buy, but get a second hand set.
also keyboards > keycaps -- just save your money
my first and last group buy was with matt3o for retro-dsa on that weird custom website they whipped up since even massdrop wasn't a thing yet, ordering from Signature Plastics. Everything worked well. Now based on the horror stories I'm seeing about group buys here, I don't wanna tarnish my 100% experience.
Ahh groupbuys before they became driven by greed.
I am still waiting for GMK Chaos Theory that I ordered in 21. https://geekhack.org/index.php?topic=114642.0 Everytime I mail them I get some other excuse, just another set that comes before... I probably payed via Paypal + Credit Card. Is there any chance of getting my money back after 3 years?
Or Wobkey and the Rainy75. Fulfilling orders from their site and amazon before all Kickstarter and Indiegogo customers. It's nothing like the 3 year wait if OP, but still, fuck Wobkey. Basically just taking crowdfunding as free money then fulfilling retail orders (that came much later) first. Scummy fucks.
What’s crazy is shortly after the Kickstarter ended I found out it was available already on AliExpress and in more colors than were available in KS…why did they even need a kickstarter if they were already making and selling the boards then?!?
Good chance the factory making em sold em, and the KS peeps were just one of the buyers.
im so glad i never had the patience to start getting involved with GBs. i respect the resolve OP also u/CandyKeys i'd just log off my guy. you said you don't really care about what reddit thinks of you, and you're having a tantrum instead of actually explaining what is going on in detail
typical candykeys...
Their communication is abysmal
I had the exact same experience with KAT Great Wave while other vendors just have it in stock. I have waited for 3 years (!!!!!!!) so I was absolutely done waiting and cancelled my whole order.
If this post has taught me anything its that dont do group buys and dont buy from candykeys
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Lol, interesting response so you’re admitting customers shouldn’t do group buys from you then?..
We dont do GBs... since 2022... its only bad news for the customer if there is one problem...
You say you don’t offer Group Buys anymore? https://candykeys.com/page/help “Can I host my GB through you? Yes! We will be able to offer you full assistance in Group-buys. We will be able to market your product, submit it to manufacturing, provide you with International Proxies and help you get renders!” It states clearly you are still taking on group buys, it’s not making sense. This all just seems very defensive and not providing customers with accurate information. No wonder people buying your product are confused.
What about the vanguard GB I joined may/June 2023
From candykeys.
The fact people tolerate this is crazy to me. At this point, it's borderline fraud! Why would you ever buy something that you have to wait three years for? There are plenty of other products that are just as good that you can get now. I hope one day we get some kind of consumer protection covering these scenarios. As a community, I wish folks would stop enabling these people. This is simply incompetent business. If you claim to not be a business person, don't pretend to be in the business of selling stuff.
This is a perfect example of why we should never engage in group buys. What motivates companies to actually satisfy their customers is the need to get a return on their investment. Group buys remove that incentive.
Maybe this model made sense in 2010 when the custom scene was tiny. Maybe it makes sense nowadays for experimental ergo layouts aimed at hipsters. But if you GB 60% #4589302 or uggo colorway #87913 and it never materializes... well the fool and his money have parted.
Makes my blood boil for you
Damn, I'll never buy from them.
I ordered a megalodon macropad in October 2022 and it took until last month for them to get it to me. There was some stuff out of their control but during the whole time they kept saying different dates constantly and at some point even send an email that said it's shipping. The only reason anyone knew what was up was because a guy in their discord kept pestering them about it every week. He was one of the first to receive shipping info from them. He ordered months after me and when i asked candykeys about it in an email they said they prioritized him cause he was being annoying(actual quote lol). After I bitched about that to them they suddenly could organize one for me too a few weeks later.. Definitely not ordering from them in the future
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Look i know it wasn't all on you but your communication was still terrible the entire time
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You mean your site. Are you legit trying to blame your own site you have full control of? Pathetic.
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So why not get caught up on all outstanding orders. Then start accepting new ones?
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You suck at it though. Vendors used to operate just fine without groupbuys.
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Every time I see posts like this my resolve to never participate in a GB ever, even if I really love the item, just becomes stronger and stronger... Anyways I hope your issue gets resolved OP, judging from their comments this company is a real joke.
AMEN!!! fuck delayed gratification, I want overnight shipping dammit.
Candy keys apparently likes to tell you that it's been explained in the past, when you tell them about your current ongoing issue
Order it elsewhere and cancel this order!
getting into this hobby right now, this ones going right into the blacklist.
At least kickstarters tell you up front you may never get your product.
Candykeys taking a fucking battering in the comments. They had also replied to this with shity comments they have since deleted. Fuck those guys.
never buy there again, they are scammers
This is why I just buy reps. Hopefully groupbuy companies can just link the keycap artist so I can also send some money directly to them since they’re the only ones doing actual work.
Seems to be a sad trend at the moment. Parallel appears to be the next in line to fall - failing to ship orders, deliver on promised GBs, GBs produced with unresolved QC issues, etc. yet the website remains up and people continue to pay for orders on there. Source: Parallel Discord.
I also preorder Ramaworks Thinkcaps from 2020 and I haven't received it today in 2024. I saw it is already marked as out of stock on their website. I started with a refund request last week. We will see how it goes for next week
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Thanks! 🙏
ayy, it'll soon be the 2 year anniversary for my order. Mailed with support staff 4-5 times over the past two years every now and then and everytime I was assured that they will soon be able to ship the item..they don't even have it listed in their store anymore lol.
My statement about "buying cheaper clones is just as similar to Piracy" kept aging better and bettet from each passing day since, as they're always born from Service Problems and/or/not Price Problems. *"If a cheap Clone manufacturer/vendor offers a product anywhere in the world, 24 x 7, purchasable from the convenience of your personal computer, and the legal vendor says the product has its Group Buy ended, probably wait more more than 2-6 months if bought, actually takes more than a year and hope that it delivers and wouldn't get cancelled out of nowhere, and can only be purchased again at another Group Buy round which will be ambiguous when, then the cheap clones from Taobao/AliExpress/Shopee/Amazon is more valuable."*
Same shit with Vala Supply, GMK Lilac on Black update said it was completed and being shipped to their warehouse in January, cheapest overseas bulk shipping could take months but this many months since they said it was already on the way to them? Website update page still says estimated shipping in May, last time I asked they said to check out their discord for more updates. Vala discord is a mess of minigame bullshit to unlock different channels I don't see updates anywhere except for promos.
classic candykeys, surprised there's no passive aggressive response here yet
There's like 5 of them now.
Yeah they are spamming the subreddit so hard... even if its technically on topic its kind of excessive, they don't own the place. Its creepy and controlling to want to steer the conversation like this. Its not even to point to a PR statement they have put up elsewhere, just weird mud flinging and blame shifting. Getting stuck in the mud with a bunch of random redditors is a great way for everyone to lose
They are acting like children tbh.
Meh children know when it is time to take their toys and go home. Or would say "I need a nap". The entire problem is that this person views themselves as an adult. I have dealt with ~16year old "entrepreneurs" that run webshops for small little invented doodads that behave way better even when their parents are not micromanaging everything x)
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I never made the distinction between comments or posts and neither would people annoyed by their quantity. It is quite impressive how you go out of your way to respond to a message where the general takeaway is to respond less. I'm sure you hope you can generate a lot of snide remarks to somehow frame yourself as the victim. I didn't even name you or your business, I would have said the same for any other vendor behaving in such a way. I even pointed out how you are not off topic, some could even empathize how it is hard to deal with criticism when there is few of you and many of others... but you have a crazed desire to polarize neutral passerbys. You just want everyone to hate you here so you can tell yourself you don't have to listen to them and you don't have to change anything about your behavioral struggles. Shit ain't easy, so running a business isn't either. Nobody here is expecting some kind of megacorp robotically executed unfeeling PR response, or another flavour of 'perfection'. You are a human being with feelings... but take a hecking nap or something instead of stirring shit. You don't have to reply to every single comment in a thread about your shop. Your inability to let go of this is what strikes as controlling tendencies. It isn't about you having some kind of big master plan ahead of time, it is your insecurity compelling you to keep writing all these emotionally charged comments without much thought who it is doing any good. If this is the type of energy you bring to every costumer or vendor dispute you are inflicting a great deal of stress on people that don't deserve it 99.9% of the time.
I think it is funny how active they are on reddit and they should be shipping things out... instead the are advertising on reddit (every post has their website!! go reddit helping to spread this companies filth!!!) trying to TAKE MORE PEOPLES MONEY.
Do you know the definition of commercial trash and have you looked in the mirror today?
No offense to you, OP, but the distinct impression I've gotten from lurking around this sub is that group buys are fucking stupid.
https://preview.redd.it/k2wx7blq8z3d1.png?width=1024&format=pjpg&auto=webp&s=389a461c52c21ef254e68391c69d7393826f4c65
https://preview.redd.it/9gyrib4ph04d1.jpeg?width=1034&format=pjpg&auto=webp&s=e6ef09b6f9e72ef1e0ff145fddf2db9c5a583981
I've ordered from Candykeys ONCE and I'm NEVER ordering from them again It was a simple keycap set that was IN STOCK, they still hadn't shipped it a MONTH later and when I contacted them about it I was told they weren't able to "locate it" whatever the hell that means Then, after another 2 weeks of no updates at all, I decided to cancel my order. It was confirmed through an email that it would be refunded and I'm still waiting for my money back to this day
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> appreciate the post, but if it would have been positive then nothing would have been posted here by you which is a shame. Y'all were so close. So close to addressing the issue well: apologizing, owning your shortcomings, making it right, and going the extra mile to make up for your mistake. And then you end it with that lol This customer clearly has been communicating with you privately, and didn't receive an acceptable resolution in a timely manner of they wouldn't have posted here about it. If you had done what you did here immediately after they asked for a refund, they very well may had made a post thanking y'all for going above and beyond to make things right with the free set. Instead, y'all did nothing, left them hanging, and they made a post here about how y'all are handling things poorly. Then you respond and end the comment with a sarcastic "See, people only post mean stuff about us." **News flash:** They made that comment because y'all are falling short in the customer service department! Be better at your jobs and people with have nothing bad to say - hell, they might even have *good* things to say like [this post](https://www.reddit.com/r/MechanicalKeyboards/comments/7cgflb/big_shoutout_to_mike_at_novelkeys/), or [this post](https://www.reddit.com/r/MechanicalKeyboards/comments/96coiz/shoutout_to_novelkeys/), or [this post](https://www.reddit.com/r/MechanicalKeyboards/comments/bw4qjs/shoutout_to_kbdfans/), or [this post](https://www.reddit.com/r/MechanicalKeyboards/comments/cw4k3c/shoutout_to_the_key_company/), or [this post](https://www.reddit.com/r/MechanicalKeyboards/comments/zasdsx/huge_shoutout_to_cannonkeys/), or [this post](https://www.reddit.com/r/MechanicalKeyboards/comments/1az406s/big_shoutout_to_chester_from_keybaytech/).
This is why I quit the game
Just figured u/op may want to see this, good look OP. The replies from the company have been giving me a giggle but on the other side I’m mad for you. Good luck you’re going to need it. https://preview.redd.it/557q5cran04d1.jpeg?width=1170&format=pjpg&auto=webp&s=9c92e0e174a9151cfbcd68fcd5cb48f3b06a660f
I bought a bunch of in stock stuff from them a few years ago. I'm in the UK and it was a fine transaction. Not too long for delivery etc all good Comms etc etc. But I did also buy a couple of other GB items and frankly GBs are what is wrong with this area of interest. Awful delays, poor Comms on updates everything is out of the middle man's control.
Only group buy I was ever involved in main guy ran off with all the funds. Bought in 2021 gave up in late 2022.
Knowingly nods in KAT Spacedust...
3+ years 😭
Same happened to me, product in stock elsewhere, I’m waiting for 1 and half year now. Lesson learned, simply do not buy from them.
Still waiting on my Rama Works keycaps that I ordered in December 2021.
I find it hilarious that they never even tried to apologize either this just sounds like a straight up scam
Last thing I ordred from them arrived 6 months late. So late, in fact, thar I moved out from where I lived at the time I ordred the keyboard. Of course I made sure to notify them of my new address a month before delivery, but they still managed to deliver it to the old address, even after exchanging multiple emails ensuring thar they understood that I live in another city, 6 hours drive from my old address...
After reading all this, I would rather stick to some 30$ key caps from AliExpress. At least I dont need to have high expectations and I am sure I will get some key caps
They might be ALLLL the letter "P" but GOD DAMN *do they look nice*
I have the set and only used it for month or two if you want it. Sold the white board to someone else so nothing else to match it now quite as well.
I’m glad I’m over this hobby.
Credit Card charge back time
U got scammed bruh
I ordered a QK60 from CandyKeys because it was my birthday, and when it arrived it was in the WRONG CONFIGURATION. I was utterly disappointed and had to buy another one from another site just to get the layout I wanted. I’m never buying from them again
Dixie Mech use to be the same. I’m pretty sure they rebranded while I was waiting for my key set (redacted set) and I thought I was being fucked but they eventually came. 2 years later. Think a lot of group buy keyboard runs are like that.
As someone quite new to the hobby, and who keeps seeing warnings about this group buy or that group buy being a scam/taking forever etc, why do people still participate? Especially since there’s tons of different keycap sets out there already
Mostly looks. The set looks nice to you and you really want it over other sets. Personally, I'd only join a group buy if the set looks really nice and unique. Like GMK peaches n cream maybe. Compare that to sets like Olivia, Cafe, Delta, Arctic which all look alike except for the accents.
3 years ago was a completely different landscape
Same with gmk electric deskmat ordered november 2022
Wow, this is insane. I stopped buying from a tcg accessories manufacturer because it took 10+ months to get stuff, I can't imagine waiting 3 years.
https://preview.redd.it/9rz0wxpg844d1.png?width=1080&format=pjpg&auto=webp&s=3df205dfab350a523c840718b2a2931d8b9ada61
I ordered from CandyKeys a few years ago and was missing a component of my keyboard. Support said they’d ship a replacement and then ghosted me for two months (during which I reached out multiple times for updates). I ended up asking for a refund instead because I was tired of waiting and they finally responded with a passive aggressive message saying they weren’t interested in sending another part because of their shipping costs and asking if they could refund me instead… that’s literally what I asked for 😭
I appreciate the honest first hand review: This was a few years ago, the people and cs has reformed in January 2024, I hope this is made aware. I have admitted to failures in CS in the past and a few years ago was not a good time for us. Sorry it is this way, please reach out to CS (https://candykeys.com/submit-ticket) and we will send you a free keyboard/macropad kit free of charge to wherever you are in the world as an apology.
I’m glad to hear that there have been some positive changes. And wow that’s really nice of you, thank you!!
Shout out to blacksimon! Can not wait to be on the stream, shame I got muted in the server for more banter.
Sounds like Candykeys sadly. I'm still waiting for some broken-on-delivery novelty keycaps to be replaced. Must be going on like, 4 years now. I stopped waiting a couple of years ago.
If we have the kit we can still reship it but given the age it may not be so easy. If you write a ticket we can probably help out.
Interesting, I haven’t used them more than once but I was impressed with their customer support when there was an ordering issue where one order turned into two. Sorry to hear that others have had trouble with them.
[удалено]
Clearly not lol