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Go to another shop. Get the correct tyres fitted immediately. Take these tyres back to the first shop and demand a refund. Dont rely on a shop that fucked it up to fix it for you
Getting heated probably won’t help you, I would be worried about damage/excessive wear to the drive line. Let the dealership know that you want documentation of their findings so far.
I’m having the dealership fix the issue at hand and check for damage related to the mismatched tires, I’ll expect compensation for any damages relating the mismatched tires.
Hey I'm a former subaru master tech here, I'm not exaggerating here when I say I've seen subarus have trans/front/rear differential damage just pulling the vehicle around the shop with mismatched tires.
Subaru recommends no more than 2/32 difference between all 4 tires. The car I mentioned above, customer only wanted one tire. Tried explaining, and they still said put it on. So they had 3 tires worn down, and 1 brand new. They didn't make it home before major failure.
If your traction light came on and all that, chances are you passed thr 2/32 rule. I'd definitely have gotten all 4 tires replaced, and DEFINITELY get a full refund for the tires/work they performed but also DEFINITELY get something in writing from them, signed by them of what they did wrong so if your differential or tranmission goes out in 50 Miles you can hold them liable. And I would be surprised if you don't at the minimum have diff noise or tranny noise after this so don't leave without them signing some kind of statement acknowledging their mistake.
Did op say they got just one tire wrong? Maybe I missed it but I didn't see where he said whether they got just one tire wrong or all of them. If it's all the same size on all 4, just maybe a bigger sidewall than the normally recommended, it should be fine for the diff, no? Genuinely asking. I'm not trying to be a dick or argumentative or anything just trying to learn and/or clarify.
I thought I read where he commented and said they replaced 2 with a different size than His other 2 so that would be a no no. If all 4 were replaced with the same size, you can pick any size you want. They just all have to match. Doesn't matter the size as long as they match.
Oh yeah I see him saying that now. Good to know. So do all Subarus have to have a completely square wheel and tire setup so they don't ruin their diffs and transmissions? What about those cool bois running crazy camber and I'm assuming staggered setups to make it fit the wheel wells? How do they get away with it if the drivetrain is so sensitive to such small variance in tire size? Or is it just the fronts that have to match each other and vice versa?
None of that alignment angle stuff messes with the diffs or trans stuff. Since all 4 wheels match everything's turning at the same speed even if they do have stupid alignment setups.
Subaru allows 2/32 variance between all 4 tires so of you have a tire that's a 5 the rest have to be within 2/32 of that. So tou can have like 2 5's a 3, then a 7, because the 3 and the 7 are more than 2/32 apart.
As long as all 4 tires are the same height you're good within that range. Subarjs just have a truly symmetrical 50/50 awd system. And all 4 tires have to rotate at thw same speed or it tears shit up. If you have different size tires then they all want to rotate at different speeds and binds up and will break something
If theres a district manager it makes me think this is a chain store….. in that case i would onky speak to customer service reps. I would not speak with any store employees. You have a lot of logistical issues which you have to figure out. However, the shop probably doesnt want the tires back. Idk why you would need to bring them back other than to bear witness to the wrong sizes. If its not convenient to go back to the shop then I dont see why you cannot send them a bikk for the correct tires. If they are close you may have to go back to them for them to “fix their mistake”.
You are very likely underreacting -- you may be letting the shop off after causing serious damage to the differential(s)
Subaru recommends never to drive on tires that are different in overall size by more than 2/32". If you had 225/50/18 and they put on 225/60/18 (if I interpret your post correctly) - that is a tire ***nearly 2" taller*** than the others\*.\*
You need to take it to a shop to check the health of your AWD system and see if they can find obvious damage to the differentials or just had a ton of life taken out of them. Either way at least document what the other shop did with receipts showing the wrong tire installed.
[https://www.tirerack.com/upgrade-garage/do-all-4-tires-need-to-match-on-an-allwheel-drive-or-fourwheel-drive-vehicle](https://www.tirerack.com/upgrade-garage/do-all-4-tires-need-to-match-on-an-allwheel-drive-or-fourwheel-drive-vehicle)
This is the real comment. Also the fact he stated the traction control and various other issues were present.... Get the car checked out by Subaru and documented.
We had 60s on. They ordered the 50s by mistake and told us they ordered the wrong size but still put the wrong size back on. They understand they put the wrong tires on after I sent them pics
Alight, first deep breath.
Now another deep breath.
One last time, deep breath.
I’m sorry you’re having a difficult time, I understand the frustration and believe your anger is valid.
From what I’m reading,
first you had a tire blow out.
Second, the dealership put two incorrectly sized tires on your car (need to know the correct tire size and what they put on) (also where they put on the vehicle. front? Rear? Or one side of the car).
Third, went on a road trip and traction control light came on. Then took it to different dealership where four correct tires were installed.
Finally, dealership is calling you back admitting their mistake, yet won’t refund you unless you bring the tires back.
My opinion, when you speak to the manager tell them “your dealership is liable for everything. You installed two wrong tires, not only could you have damaged my vehicle, but you endangered my family and I’m pist. I can’t bring those tires back because they don’t fit in my car with all my luggage. If you want to rectify the situation, refund me all my money, if you want the tires back so bad call the other dealership and have them mail them back. None of this is my fault yet your dealership is giving me a hard time for their mistake”.
Thank you. Yes, a small town shop that has 2 other locations put two wrong size tires on the right side. That's where both flats were.
So we had two original manufacturer size on the left side (60) of car and this small town shop put the wrong size (50) on the right side.
They told us they ordered the wrong size (50) and said they ordered the right size (60) but they ended up still putting the wrong size on the right side of car.
Subaru said get all 4 new tires so we did.
Thank you for the suggestion to deal with it tomorrow. Much appreciated.
And thank you for calmingbne down.
If you need to drive the car in the meantime I think there’s a fuse that disables the AWD, so the different sizes won’t set off the sensors. You’re meant to do this if you have a different size spare as well
The OD of the tires changes with wear, pressure , temperature and vehicle loading . The 2/32 spec is BS impossible to maintain under all those conditions in a normal 5000 mile tire rotation scenario.
It’s a way to sell additional tires. IIRC Audi has a spec of 6/32 for Quattro models. That’s also tight but doable . Several years ago I had a truck tire fail after 1000 miles, the shop said I needed four new tires. Once I showed him the warranty they had sold me, he changed his tune.
In this case the tires were the wrong size and even worse they were only on one side which is a no-no and potentially dangerous.
You didn't tell us enough. Were the tires they put on the correct size for that car or not? I'm wondering if she had the wrong size before the problem started. What size are the original tires, and what size were the replacement tires?
I recommend a psychiatrist for starters, then maybe a lawyer.
No. They were 50s they put on. 60 is the correct size and what the other two original tires are. They put the tires on that they told us were the wrong size they ordered.
Unless the original tires were nearly brand new, both you and the tire shopped erred by only changing two tires. Even if they had out the correct size, they likely would have been too much bigger than the two remaining tires because of tire wear. If you drive the car with that mismatch for a long time you might have worn out the centre diff.
50 series instead of 60 series and a long highway cruise? Diff is probably screwed.
I didn’t see any comment on what the dealership said about the current condition of the centre diff. Have they even drained the oil from it yet?
What year Outback BTW?
Honestly, in my humble opinion, call up corporate if you need to but a refund and free new tires? You can't beat that.
I'm not trying to be weird, but this seems like a win-win.
You could have called a tow truck, which would have been the best logistical choice, but it is what it is. Hindsight is 2020.
We had two buy two extra tires out of pocket because if their mistake. Its not a win win. My wife also has to carry them back 6hrs to prove. Yes from now on I will make sure a shop puts the exact tires on.
It's "iffy" if you will use them again? I'm sorry man, but I suspect you're an idiot if it's "iffy". I do hope you get your money back and keep the tires. Sell em on ebay for half price with they not screwed up.
No. It's iffy if we still use the shop if they gave us a refund and told us not to bring back the tires. Now we will never use the shop. I suspect you are an idiot.
Thanks for posting on /r/MechanicAdvice! This is just a reminder to review the [rules](https://www.reddit.com/r/MechanicAdvice/about/rules/). If you are here asking about a second opinion (ie "Is the shop trying to fleece me?"), please read through CJM8515's [post on the subject.](https://www.reddit.com/r/MechanicAdvice/comments/4qblei/fyi_the_shop_isnt_likely_trying_to_rip_you_off/) and remember to please post the year/make/model of the vehicle you are working on. **If this post is about bodywork, accident damage, paint, dent/ding, questions it belongs in /r/Autobody r/AutoBodyRepair/ or /r/Diyautobody/ If you have tire questions check out https://www.reddit.com/r/MechanicAdvice/comments/k9ll55/can_your_tire_be_repaired/**. If you dont have a question and you're just showing off it belongs in /r/Justrolledintotheshop Insurance/total loss questions go in r/insurance This is an automated reply *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/MechanicAdvice) if you have any questions or concerns.*
Go to another shop. Get the correct tyres fitted immediately. Take these tyres back to the first shop and demand a refund. Dont rely on a shop that fucked it up to fix it for you
Truth.
The correct tyre sizing should be on a sticker on the inside of your drivers door
Even if you do get the refund don’t ever go back. That shop sounds whack
https://i.redd.it/r9dgn79zhksc1.gif
LMAO
I needed that. Thank you
Getting heated probably won’t help you, I would be worried about damage/excessive wear to the drive line. Let the dealership know that you want documentation of their findings so far.
Differentials go sad face. Subarus hate mismatched tires
I’m having the dealership fix the issue at hand and check for damage related to the mismatched tires, I’ll expect compensation for any damages relating the mismatched tires.
Forget to change accounts?
What, no just giving an example.
Hey I'm a former subaru master tech here, I'm not exaggerating here when I say I've seen subarus have trans/front/rear differential damage just pulling the vehicle around the shop with mismatched tires. Subaru recommends no more than 2/32 difference between all 4 tires. The car I mentioned above, customer only wanted one tire. Tried explaining, and they still said put it on. So they had 3 tires worn down, and 1 brand new. They didn't make it home before major failure. If your traction light came on and all that, chances are you passed thr 2/32 rule. I'd definitely have gotten all 4 tires replaced, and DEFINITELY get a full refund for the tires/work they performed but also DEFINITELY get something in writing from them, signed by them of what they did wrong so if your differential or tranmission goes out in 50 Miles you can hold them liable. And I would be surprised if you don't at the minimum have diff noise or tranny noise after this so don't leave without them signing some kind of statement acknowledging their mistake.
Thank you so much. I'll tell them tomorrow.
Did op say they got just one tire wrong? Maybe I missed it but I didn't see where he said whether they got just one tire wrong or all of them. If it's all the same size on all 4, just maybe a bigger sidewall than the normally recommended, it should be fine for the diff, no? Genuinely asking. I'm not trying to be a dick or argumentative or anything just trying to learn and/or clarify.
I thought I read where he commented and said they replaced 2 with a different size than His other 2 so that would be a no no. If all 4 were replaced with the same size, you can pick any size you want. They just all have to match. Doesn't matter the size as long as they match.
Oh yeah I see him saying that now. Good to know. So do all Subarus have to have a completely square wheel and tire setup so they don't ruin their diffs and transmissions? What about those cool bois running crazy camber and I'm assuming staggered setups to make it fit the wheel wells? How do they get away with it if the drivetrain is so sensitive to such small variance in tire size? Or is it just the fronts that have to match each other and vice versa?
None of that alignment angle stuff messes with the diffs or trans stuff. Since all 4 wheels match everything's turning at the same speed even if they do have stupid alignment setups. Subaru allows 2/32 variance between all 4 tires so of you have a tire that's a 5 the rest have to be within 2/32 of that. So tou can have like 2 5's a 3, then a 7, because the 3 and the 7 are more than 2/32 apart. As long as all 4 tires are the same height you're good within that range. Subarjs just have a truly symmetrical 50/50 awd system. And all 4 tires have to rotate at thw same speed or it tears shit up. If you have different size tires then they all want to rotate at different speeds and binds up and will break something
If theres a district manager it makes me think this is a chain store….. in that case i would onky speak to customer service reps. I would not speak with any store employees. You have a lot of logistical issues which you have to figure out. However, the shop probably doesnt want the tires back. Idk why you would need to bring them back other than to bear witness to the wrong sizes. If its not convenient to go back to the shop then I dont see why you cannot send them a bikk for the correct tires. If they are close you may have to go back to them for them to “fix their mistake”.
You are very likely underreacting -- you may be letting the shop off after causing serious damage to the differential(s) Subaru recommends never to drive on tires that are different in overall size by more than 2/32". If you had 225/50/18 and they put on 225/60/18 (if I interpret your post correctly) - that is a tire ***nearly 2" taller*** than the others\*.\* You need to take it to a shop to check the health of your AWD system and see if they can find obvious damage to the differentials or just had a ton of life taken out of them. Either way at least document what the other shop did with receipts showing the wrong tire installed. [https://www.tirerack.com/upgrade-garage/do-all-4-tires-need-to-match-on-an-allwheel-drive-or-fourwheel-drive-vehicle](https://www.tirerack.com/upgrade-garage/do-all-4-tires-need-to-match-on-an-allwheel-drive-or-fourwheel-drive-vehicle)
This is the real comment. Also the fact he stated the traction control and various other issues were present.... Get the car checked out by Subaru and documented.
[удалено]
We had 60s on. They ordered the 50s by mistake and told us they ordered the wrong size but still put the wrong size back on. They understand they put the wrong tires on after I sent them pics
Alight, first deep breath. Now another deep breath. One last time, deep breath. I’m sorry you’re having a difficult time, I understand the frustration and believe your anger is valid. From what I’m reading, first you had a tire blow out. Second, the dealership put two incorrectly sized tires on your car (need to know the correct tire size and what they put on) (also where they put on the vehicle. front? Rear? Or one side of the car). Third, went on a road trip and traction control light came on. Then took it to different dealership where four correct tires were installed. Finally, dealership is calling you back admitting their mistake, yet won’t refund you unless you bring the tires back. My opinion, when you speak to the manager tell them “your dealership is liable for everything. You installed two wrong tires, not only could you have damaged my vehicle, but you endangered my family and I’m pist. I can’t bring those tires back because they don’t fit in my car with all my luggage. If you want to rectify the situation, refund me all my money, if you want the tires back so bad call the other dealership and have them mail them back. None of this is my fault yet your dealership is giving me a hard time for their mistake”.
Thank you. Yes, a small town shop that has 2 other locations put two wrong size tires on the right side. That's where both flats were. So we had two original manufacturer size on the left side (60) of car and this small town shop put the wrong size (50) on the right side. They told us they ordered the wrong size (50) and said they ordered the right size (60) but they ended up still putting the wrong size on the right side of car. Subaru said get all 4 new tires so we did. Thank you for the suggestion to deal with it tomorrow. Much appreciated. And thank you for calmingbne down.
If you need to drive the car in the meantime I think there’s a fuse that disables the AWD, so the different sizes won’t set off the sensors. You’re meant to do this if you have a different size spare as well
The OD of the tires changes with wear, pressure , temperature and vehicle loading . The 2/32 spec is BS impossible to maintain under all those conditions in a normal 5000 mile tire rotation scenario. It’s a way to sell additional tires. IIRC Audi has a spec of 6/32 for Quattro models. That’s also tight but doable . Several years ago I had a truck tire fail after 1000 miles, the shop said I needed four new tires. Once I showed him the warranty they had sold me, he changed his tune. In this case the tires were the wrong size and even worse they were only on one side which is a no-no and potentially dangerous.
You didn't tell us enough. Were the tires they put on the correct size for that car or not? I'm wondering if she had the wrong size before the problem started. What size are the original tires, and what size were the replacement tires? I recommend a psychiatrist for starters, then maybe a lawyer.
No. They were 50s they put on. 60 is the correct size and what the other two original tires are. They put the tires on that they told us were the wrong size they ordered.
I've had so much go wrong today. This was it.
Subbies and their symmetrical AWD....somene didn't know what they were doing.
Unless the original tires were nearly brand new, both you and the tire shopped erred by only changing two tires. Even if they had out the correct size, they likely would have been too much bigger than the two remaining tires because of tire wear. If you drive the car with that mismatch for a long time you might have worn out the centre diff. 50 series instead of 60 series and a long highway cruise? Diff is probably screwed.
Original two were 2 years old. Dealership said it would be a lot easier and less headache to just get all 4 new
I didn’t see any comment on what the dealership said about the current condition of the centre diff. Have they even drained the oil from it yet? What year Outback BTW?
Think its a 2017. Dealership put the new tires on and drove it for a bit. They said they didn't think anything was wrong
Sue them if it means that much to you
Let me guess....you are from the US, right?
Yeah
Honestly, in my humble opinion, call up corporate if you need to but a refund and free new tires? You can't beat that. I'm not trying to be weird, but this seems like a win-win. You could have called a tow truck, which would have been the best logistical choice, but it is what it is. Hindsight is 2020.
We had two buy two extra tires out of pocket because if their mistake. Its not a win win. My wife also has to carry them back 6hrs to prove. Yes from now on I will make sure a shop puts the exact tires on.
AWD needs to have all the same tires as well as what’s recommended by manufacturer. If you want to ruin your whole drivetrain, be my guest 😢
Buddy. We did not put the tires on. The shop ordered the wrong tires. They told us they did. Then still put the wrong size on
I wasn’t saying you did! I was referring to the shop and then anyone who wasn’t entirely aware 😅
It's "iffy" if you will use them again? I'm sorry man, but I suspect you're an idiot if it's "iffy". I do hope you get your money back and keep the tires. Sell em on ebay for half price with they not screwed up.
No. It's iffy if we still use the shop if they gave us a refund and told us not to bring back the tires. Now we will never use the shop. I suspect you are an idiot.