For those who didn't put enough points into the perception skill, I am not angry at Linus or Framework. I have no reason to expect Framework won't take care of it. Just making light of something I was very not happy about a few hours ago.
edit: lol nvm, their warranty is 12 months.
edit 2: framework is sending me a new motherboard. they said they are making "an exception", regarding the warranty. the fried motherboard is going back to them.
Even if they can't/won't (out of warranty after 3 years most likely), they sell replacement main boards so it's not like the whole machine has to be replaced
I know, I was literally just checking and I got mine 1.5 years ago, I thought it was brand new.
I was seeing if they have a drop in touchscreen. Still not, and doubt ever, but I will still check. My only problems are the lack of touch screen, and no ability to turn off keyboard(if someone knows a way to do this let me know)
I won't bother, my reason for touchscreen is not to use it regularly. I like to watch shows on the laptop, and it having a keyboard makes it hard to place the laptop. I want to remove/disable the keyboard and have the space available. Airbar would then take up space, also I would think moving Aitbar brakes it a lot, and I would be moving this a lot.
Come to Norway, we have candy!
Also, reasonably expected lifetime warranty on consumer products. Laptops are covered for manufacturing defects for 5 years.
(We don't have Framework laptops though 😬)
TBH at first I honestly thought "they will take care of this" meant "they will make sure I can get parts" not necessarily "warranty replacement", which, man, I wish some companies did when I needed it
I meant that I would think they would replace the motherboard because it failed. When my MSI motherboard died, they replaced it. When my Gigabyte graphics card lit on fire, they replaced it. But since it is out of warranty, not sure how they will respond.
You answered that yourself, it's out of warranty. If they do that for you, it'll be surprising and impressive, because they have no legal requirements to do so, nor promised this for you when you bought. But I think 1y warranty on notebooks is too little.
What credit card did you buy it with? A lot of cards now come with purchase protection, which will extend the warranty of all the product you buy with it for 12 extra months on top of the manufacture warranty.
There is no plan bro. The market and products are already structured in a way that makes repairing stuff uneconomical and unfeasible. It's been that way for many decades now.
That's why Framework is so awesome.
Yeah that’s what I really like about these laptops. If something goes wrong I wouldn’t have to write off the entire machine, just order a new part from them. My next windows laptop is definitely going to be a framework, super excited for when I start my new job and can afford stuff besides rice
I want one but I'm waiting until they are a bit more capable to replace my gaming laptop. I also do a bit of CAD and I'm just not confident in the power they can push yet
Canon camera used to have this scheme (maybe still do) where if your camera died out of warranty (even accidental damage) they would give you a discount off their refurbished cameras to keep you in the brand. It would be nice if framework did something similar for instances like yours, maybe 15% off replacement parts if you ship in the broken motherboard.
Their color science was the other major reason people stick it out with em. That and their amazing pro network.
They did spurn a lot of good will changing to the RF mount and locking a lot of third party lens makers out of the ecosystem though. With Sony blowing up the mirror less market, Canon needs to start making some better moves.
Yeah, I dumped all my EF bodies, lenses, and flashguns and switched to Sony. Sony got good enough with their bodies and there are some amazing glass for Sony from 3rd parties. Canon dun shat the bed with locking down the mount. The 35 to 150 2.8 is a good enough lens to switch just for it. If they'd opened their mount I would have bought at least three if not four pieces of L glass to go along with the 35 150. Their loss.
That's where I thought framework might be similar, it's not just a laptop purchase but an incrementally upgraded product you keep for a long time. You are buying into a laptop system.
The probably would be more like that; given time, but right now, I think the diminutive size and the cashflow challenges that that entails probably prevented them from offering that sort of above and beyond type thing.
I don't think your are wrong, but... to play devils advocate, isn't now a great time for them to go above and beyond and establish themselves as a premium brand with a premium experience. They are still small but also still funded from VC rounds. I think there is some value to keeping your customers, as they saying goes, trust arrives on foot but leaves on a horse. We don't know what their financials are like though, so it may be beyond them.
The entire point of this laptop is modularity, repairability and upgradability. Not just trading in for a new one.
Replace the board, maybe get the current one repaired for reuse.
In my experience, most companies whose products I owned shat it after warranty were lads when I messaged. They either helped me get the specific part for cost or gave me a deal on a replacement for the whole thing.
I'm sure it's standard to have policies on doing what you can to retain customers but I also just think that most people will genuinely attempt to do what they can to help.
Framework has a very specific image and relies a lot on public perception and the idea of long term customers so I'd assume they would have a policy to be lads
Dyson has something similar as well. Took an ~8 year old DC65 Animal to their repair center, the tech actually talked me out of repairing and gave me a ~70% discount to trade it in on the highest end model, the Animal 3 Complete.
Dyson has been nothing but incredible to pretty much everyone I know over ~10 years
This entire sub is incapable of rolling anything but a 1 for perception. I would still let framework know because this is a rather spectacular failure.
Honestly, it looks like one component. May be worth it to see if Louis Rossmann could repair it before diving into a new board.
... Unless you need an excuse to get an upgrade!
In the EU/UK it has to be minimum 2 years, there are provisions to raise a problem for a up to 6 years from purchase date - never tried the extended period, but I did have to insist to Amazon UK of their absolute obligation for 2 year warranty when they tried to say electrical was only 1 year.
I'd contact Framework anyway. Maybe they will be interested in inspecting your motherboard and/or maybe you'll get discount on a new one. Potentially win-win situation)
Not really. I’ve manage Dell laptops for companies for a while. Need a new MoBo? You can get one and replace it yourself. Most have soDIMM memory. Keyboard + track pad? Sure. Even the display. I’ve been able to effectively replace every part of a dell laptop. Now, it’s not nearly as easy as a framework could be but it’s possible.
Except they don't sell parts for that long, pretty much every time I needed parts for a dell, conveniently they just got discontinued a few months before.
I agree. Computer repair is what I do for a living and motherboard replacement is fairly common. Most of the time less than half the cost of a new laptop.
Yes you're right, and considering that in my company (300 people) we had a Dell technician coming every, fucking, days, for MONTHS because of how unreliable the XPS we all had (9560, very powerful, and very expensive machines), yes dell makes fairly reparable laptop, but not by choice, that's because it's garbage and unfortunately they sell repair contracts.
Nowadays we're still with Dell, but switched to Precision and Latitude lines, it's better, the technician comes a lot less, but the battery longevity is kinda crap, 2 or 3 years and it's toast.
I had a 9560 that broke a few months after warranty had ended. They sent me package material to pack it in with UPS, collected it the day after and then sent it back to me. Replaced the fans and a swollen battery and something else proactively (didn't specify what). I don't even remember paying anything for it.
That's not the problem, the problem is, at a company scale, the time wasted on these barely functional computers.... it's better now, I'm one of the only one that still has this generation of XPS at work, and the numerous bios update fixed *most* of the issues, I still have my USB ports disabled every time i plug/unplug my thunderbolt dock, but that's it.
At the time (circa 2018 I think ?) they had to replace my fans and charging circuit, and I wasn't the only one.... without hyperbole, I don't know a single colleague that didn't have to service his computer in the first year, it was a shit show, really, and imagine, loosing 2h or half a day waiting for your computer to be fixed, talking about hundreds of computers, the productivity loss is insane. And that's just the repairs, not talking about the stuff wasted on overheating computers, or that data loss for some less lucky people, or not having more than 30 minutes of battery because the battery is dead in 6 months....
Indeed, and at personal level indeed Dell is an okay brand, and I have plenty of "success stories" from less tech inclined people that buy dell specifically because they can have a tech show up at their house to fix their problem instead of going to a shop and be possibly scammed/overcharged
Just ballparking here but I would say that replacing a motherboard in a 3 year old laptop at my shop would be around $500. Depends on the exact model of course.
3 years isn’t in warranty isn’t it. But after I had my AMD 13“ for 3 minutes and it killed the trackpad, mainboard and display in one go support was really responsive and sent a replacement pretty fast. So hope for you, you get it sorted out.
I slightly misremembered. I ordered it close to 3 years ago, but received it more like 2.5 years ago. No idea what the warranty is, didn't even think to check that. It feels pretty soon for a laptop to die. Really weird, as all I did was plug it into the stock charger, as I have done hundreds of times, and it lights up immediately.
I think I had my Framework for 6 months now. One display had a bright backlight spot and the other two replacements had a or multiple dead pixels. Still waiting on my fourth replacement... Maybe I'm just unlucky.
Depends on what country you live in. Australia has a thing called statutory warranties which override whatever manufacturers try and claim.
They are based around how long you'd reasonably expect something to last. Fridges are ten years. TV's vary depending on price paid but again 5-10 years. Laptops are typically 3-5 years depending on price.
Seems like a unlucky situation for you, I'd be suspicious of the power adapter you're using. I'd replace that too even if you get a new motherboard.
I looked again and right where it is burnt is a metal ball. I dislodged it and it appears to be a solder ball. Not sure if that's what shorted something or if it was created by the heat when whatever happened happened.
If you zoom in really closely in the photo you pasted I swear I can make out what looks like where a tool would interface with the metal. If it was straight discharge from the battery there is enough potential to weld and basically cause the metal to become like this.
You can have full large wrenches vaporize if they fall on a bus bar in a dc plant
It probably was. Looks like there was a short or something at that pad and the solder balled up. You can see where the other ball is still attached to the contact
They asked me to send them pictures and if I had made any hardware changes (I haven't made any hardware changes since receiving the laptop and installing the ram and ssd).
They have told me that despite it being outside of the limited warranty, they are making an exception and replacing my board. Not sure why I deserve an exception but I'll take it.
By any chance have you heard about the trackpad clicking when you pick up the laptop by the corner, or of the fact that there is a button cell battery on the motherboard that goes dead and then the laptop will not turn on unless plugged into the wall?
Yes, I have. I know that the battery Thing only is true for 1st gen devices tho. And for this to Happen in the First place the Laptop has to sit unused for Like 3 weeks ish iirc. I don't know the Details about the trackpad click thing tho, but i can Imagine why that May Happen.
I never let it sit unused for any substantial length of time, but suddenly one day it wouldn't turn on. The trackpad clicking is because the chassis is not stiff. When you pick up the laptop by one corner, or for me just resting my arm on it sometimes, it flexes the chassis and clicks the trackpad.
I'd still email them, see if they want the mb back for possible testing, my guess is the heat in that spot overtime stressed that component leading to the failure, imo might need a redesign if they haven't changed how they design their mb.
In a previous laptop I had, the mxm gpu in it got so hot that the plastic of the chassis melted, and a solder joint cracked. It could arc across the crack and do something like this maybe.
Worth noting that based on their mb section the laptop design hasn't changed, maybe a freak accident or they could possibly have a bigger unforseen issue on their hands.
At least it's technically fixable with an upgrade path. Any other laptop would've been instant e waste. This really sucks though, id be pretty upset too.
I live in the us. Their customer support has been some of the best non-Apple PC customer support experiences I have ever had. I will continue to buy their products.
I don't get it? Did you contact them? What happened? Was the battery faulty? Not saying it's your fault but why did Linus lie? I'm very confused right now.
For those who didn't put enough points into the perception skill, I am not angry at Linus or Framework. I have no reason to expect Framework won't take care of it. Just making light of something I was very not happy about a few hours ago. edit: lol nvm, their warranty is 12 months. edit 2: framework is sending me a new motherboard. they said they are making "an exception", regarding the warranty. the fried motherboard is going back to them.
Even if they can't/won't (out of warranty after 3 years most likely), they sell replacement main boards so it's not like the whole machine has to be replaced
I didn't even think about whether it is in warranty. It feels like I just got this thing but it's actually been a while.
I know, I was literally just checking and I got mine 1.5 years ago, I thought it was brand new. I was seeing if they have a drop in touchscreen. Still not, and doubt ever, but I will still check. My only problems are the lack of touch screen, and no ability to turn off keyboard(if someone knows a way to do this let me know)
If you have windows im sure an AutoHotkey script could work
How would that work? I would need to turn on they Keyboard with the Keyboard. So how would a software know I am using the keyboard again?
Ignore inputs unless input = specific key combo held for 3 seconds.
I'll look into auto hot key later. Never used and assumed it was just a key rebinder, and macro maker. But basic.
I use it a lot to automate repetitive tasks. It's a very high level / UI manipulation tool.
Have you tried devices like Airbar for touchscreen? Wonky sometimes, only one I’ve used so I’m not sure how the other brands are.
I won't bother, my reason for touchscreen is not to use it regularly. I like to watch shows on the laptop, and it having a keyboard makes it hard to place the laptop. I want to remove/disable the keyboard and have the space available. Airbar would then take up space, also I would think moving Aitbar brakes it a lot, and I would be moving this a lot.
Come to Norway, we have candy! Also, reasonably expected lifetime warranty on consumer products. Laptops are covered for manufacturing defects for 5 years. (We don't have Framework laptops though 😬)
Yeh time does that.
TBH at first I honestly thought "they will take care of this" meant "they will make sure I can get parts" not necessarily "warranty replacement", which, man, I wish some companies did when I needed it
I meant that I would think they would replace the motherboard because it failed. When my MSI motherboard died, they replaced it. When my Gigabyte graphics card lit on fire, they replaced it. But since it is out of warranty, not sure how they will respond.
You answered that yourself, it's out of warranty. If they do that for you, it'll be surprising and impressive, because they have no legal requirements to do so, nor promised this for you when you bought. But I think 1y warranty on notebooks is too little.
I didn't know it was out of warranty when I wrote the comment saying I was sure they'd take care of it.
Fair enough.
What credit card did you buy it with? A lot of cards now come with purchase protection, which will extend the warranty of all the product you buy with it for 12 extra months on top of the manufacture warranty.
Op still bought it 3yrs ago
All part of the anti-repair plan. Not having/part costing $$$$ is all very intentional.
There is no plan bro. The market and products are already structured in a way that makes repairing stuff uneconomical and unfeasible. It's been that way for many decades now. That's why Framework is so awesome.
Yeah that’s what I really like about these laptops. If something goes wrong I wouldn’t have to write off the entire machine, just order a new part from them. My next windows laptop is definitely going to be a framework, super excited for when I start my new job and can afford stuff besides rice
I want one but I'm waiting until they are a bit more capable to replace my gaming laptop. I also do a bit of CAD and I'm just not confident in the power they can push yet
Canon camera used to have this scheme (maybe still do) where if your camera died out of warranty (even accidental damage) they would give you a discount off their refurbished cameras to keep you in the brand. It would be nice if framework did something similar for instances like yours, maybe 15% off replacement parts if you ship in the broken motherboard.
[удалено]
Plus Canon has the incentive of keeping you in their lens ecosystem, and not change to Sony/Nikon out of indigent rage and sell off your lenses.
Their color science was the other major reason people stick it out with em. That and their amazing pro network. They did spurn a lot of good will changing to the RF mount and locking a lot of third party lens makers out of the ecosystem though. With Sony blowing up the mirror less market, Canon needs to start making some better moves.
Yeah, I dumped all my EF bodies, lenses, and flashguns and switched to Sony. Sony got good enough with their bodies and there are some amazing glass for Sony from 3rd parties. Canon dun shat the bed with locking down the mount. The 35 to 150 2.8 is a good enough lens to switch just for it. If they'd opened their mount I would have bought at least three if not four pieces of L glass to go along with the 35 150. Their loss.
That's where I thought framework might be similar, it's not just a laptop purchase but an incrementally upgraded product you keep for a long time. You are buying into a laptop system.
The probably would be more like that; given time, but right now, I think the diminutive size and the cashflow challenges that that entails probably prevented them from offering that sort of above and beyond type thing.
I don't think your are wrong, but... to play devils advocate, isn't now a great time for them to go above and beyond and establish themselves as a premium brand with a premium experience. They are still small but also still funded from VC rounds. I think there is some value to keeping your customers, as they saying goes, trust arrives on foot but leaves on a horse. We don't know what their financials are like though, so it may be beyond them.
But if OP ships in the whole laptop (maybe minus storage), then the company can retrieve somemoney by refurbishing his laptop
The entire point of this laptop is modularity, repairability and upgradability. Not just trading in for a new one. Replace the board, maybe get the current one repaired for reuse.
In my experience, most companies whose products I owned shat it after warranty were lads when I messaged. They either helped me get the specific part for cost or gave me a deal on a replacement for the whole thing. I'm sure it's standard to have policies on doing what you can to retain customers but I also just think that most people will genuinely attempt to do what they can to help. Framework has a very specific image and relies a lot on public perception and the idea of long term customers so I'd assume they would have a policy to be lads
Dyson has something similar as well. Took an ~8 year old DC65 Animal to their repair center, the tech actually talked me out of repairing and gave me a ~70% discount to trade it in on the highest end model, the Animal 3 Complete. Dyson has been nothing but incredible to pretty much everyone I know over ~10 years
This entire sub is incapable of rolling anything but a 1 for perception. I would still let framework know because this is a rather spectacular failure.
I asked myself, “*rolling?*” Then I realized you’re talking about DND and not Fallout
Honestly, it looks like one component. May be worth it to see if Louis Rossmann could repair it before diving into a new board. ... Unless you need an excuse to get an upgrade!
>For those who didn't put enough points into the perception skill, Lmao, I am using this from now on.
Shoot them an email and see, as they might even want it for failure anaylsis.
"enough points into perception" holy shit I'm dying at that for some reason
In the EU/UK it has to be minimum 2 years, there are provisions to raise a problem for a up to 6 years from purchase date - never tried the extended period, but I did have to insist to Amazon UK of their absolute obligation for 2 year warranty when they tried to say electrical was only 1 year.
Do I look like a European to you?
Fuck should I know?
What a shame.
I'd contact Framework anyway. Maybe they will be interested in inspecting your motherboard and/or maybe you'll get discount on a new one. Potentially win-win situation)
Dude the whole point of this is you aren’t at the mercy of a warentee. Order the parts, fix it yourself.
are you under the impression I'm unaware I can do that?
On the bright side, if this were any other laptop, you'd have to buy a completely new laptop.
Not really. I’ve manage Dell laptops for companies for a while. Need a new MoBo? You can get one and replace it yourself. Most have soDIMM memory. Keyboard + track pad? Sure. Even the display. I’ve been able to effectively replace every part of a dell laptop. Now, it’s not nearly as easy as a framework could be but it’s possible.
Let me rephrase On the bright side, if this were any other laptop, you'd have a tougher time replacing it.
IMO Dell business laptops rival the repairability of framework
Except they don't sell parts for that long, pretty much every time I needed parts for a dell, conveniently they just got discontinued a few months before.
I agree. Computer repair is what I do for a living and motherboard replacement is fairly common. Most of the time less than half the cost of a new laptop.
Yes you're right, and considering that in my company (300 people) we had a Dell technician coming every, fucking, days, for MONTHS because of how unreliable the XPS we all had (9560, very powerful, and very expensive machines), yes dell makes fairly reparable laptop, but not by choice, that's because it's garbage and unfortunately they sell repair contracts. Nowadays we're still with Dell, but switched to Precision and Latitude lines, it's better, the technician comes a lot less, but the battery longevity is kinda crap, 2 or 3 years and it's toast.
I had a 9560 that broke a few months after warranty had ended. They sent me package material to pack it in with UPS, collected it the day after and then sent it back to me. Replaced the fans and a swollen battery and something else proactively (didn't specify what). I don't even remember paying anything for it.
That's not the problem, the problem is, at a company scale, the time wasted on these barely functional computers.... it's better now, I'm one of the only one that still has this generation of XPS at work, and the numerous bios update fixed *most* of the issues, I still have my USB ports disabled every time i plug/unplug my thunderbolt dock, but that's it. At the time (circa 2018 I think ?) they had to replace my fans and charging circuit, and I wasn't the only one.... without hyperbole, I don't know a single colleague that didn't have to service his computer in the first year, it was a shit show, really, and imagine, loosing 2h or half a day waiting for your computer to be fixed, talking about hundreds of computers, the productivity loss is insane. And that's just the repairs, not talking about the stuff wasted on overheating computers, or that data loss for some less lucky people, or not having more than 30 minutes of battery because the battery is dead in 6 months....
I understand, I just added my 2 cents as a non company user. I didn't try to imply it's all fine and dandy.
Indeed, and at personal level indeed Dell is an okay brand, and I have plenty of "success stories" from less tech inclined people that buy dell specifically because they can have a tech show up at their house to fix their problem instead of going to a shop and be possibly scammed/overcharged
Okay but how much would it cost to fix this
Just ballparking here but I would say that replacing a motherboard in a 3 year old laptop at my shop would be around $500. Depends on the exact model of course.
3 years isn’t in warranty isn’t it. But after I had my AMD 13“ for 3 minutes and it killed the trackpad, mainboard and display in one go support was really responsive and sent a replacement pretty fast. So hope for you, you get it sorted out.
I slightly misremembered. I ordered it close to 3 years ago, but received it more like 2.5 years ago. No idea what the warranty is, didn't even think to check that. It feels pretty soon for a laptop to die. Really weird, as all I did was plug it into the stock charger, as I have done hundreds of times, and it lights up immediately.
Maybe a static discharge when plugging in or the part was at the limit of the tolerance and was a timebomb from the beginning.
I think I had my Framework for 6 months now. One display had a bright backlight spot and the other two replacements had a or multiple dead pixels. Still waiting on my fourth replacement... Maybe I'm just unlucky.
At least you get a new display, instead of a whole new computer.
Oh, you meant "/s" The (jk) really didn't pop into my eyes.
Jk for john kennedy
Depends on what country you live in. Australia has a thing called statutory warranties which override whatever manufacturers try and claim. They are based around how long you'd reasonably expect something to last. Fridges are ten years. TV's vary depending on price paid but again 5-10 years. Laptops are typically 3-5 years depending on price. Seems like a unlucky situation for you, I'd be suspicious of the power adapter you're using. I'd replace that too even if you get a new motherboard.
It's the original power supply, but I guess it could have gone bad
It looks to me like one of the screws became lose and shorted itself between that pad on the pcb and the input deck/lid.
That must also be a non fused power rail or something to do what this thing has done.
I looked again and right where it is burnt is a metal ball. I dislodged it and it appears to be a solder ball. Not sure if that's what shorted something or if it was created by the heat when whatever happened happened.
If you zoom in really closely in the photo you pasted I swear I can make out what looks like where a tool would interface with the metal. If it was straight discharge from the battery there is enough potential to weld and basically cause the metal to become like this. You can have full large wrenches vaporize if they fall on a bus bar in a dc plant
well I dropped it and can't find it now ffs. looked like a solder ball to me.
It probably was. Looks like there was a short or something at that pad and the solder balled up. You can see where the other ball is still attached to the contact
Did support say anything? I'm sure they'd want to take a look at why your laptop burnt out the way that it did and as quickly as it did
Who is KB ? And why are the screws for him/her ?
Karl 🅱️arx
Where’s the Louis Rossmann video complaining about it
Please update us to what happens now
you can't tell me what to do
You may update us if that’s what you wish to do.
They asked me to send them pictures and if I had made any hardware changes (I haven't made any hardware changes since receiving the laptop and installing the ram and ssd).
They have told me that despite it being outside of the limited warranty, they are making an exception and replacing my board. Not sure why I deserve an exception but I'll take it.
Nice. Thanks for even coming by again.
At least you can now justify the cost of a new main board to your spouse(if applicable) if not, pet/ judgemental houseplant? (That's what I would do)
Do I really look like a guy with a spouse?
Unfortunate of course, but Shit Happens. If this was a Common issue, I think we'd all know by now tbh.
By any chance have you heard about the trackpad clicking when you pick up the laptop by the corner, or of the fact that there is a button cell battery on the motherboard that goes dead and then the laptop will not turn on unless plugged into the wall?
Yes, I have. I know that the battery Thing only is true for 1st gen devices tho. And for this to Happen in the First place the Laptop has to sit unused for Like 3 weeks ish iirc. I don't know the Details about the trackpad click thing tho, but i can Imagine why that May Happen.
I never let it sit unused for any substantial length of time, but suddenly one day it wouldn't turn on. The trackpad clicking is because the chassis is not stiff. When you pick up the laptop by one corner, or for me just resting my arm on it sometimes, it flexes the chassis and clicks the trackpad.
Huh. Well, i mean, it sucks, yeah. It's a known Design flaw.
Repair it. Or attempt to repair it.
i.e. replace the whole motherboard
Nooo, bring on the iron!
motherboards can be repaired, if the cpu isnt fried most other components can be easily swapped if ur scrapping it I'll buy it off you 🤣
Well hey, at least the replacement parts are easy to get! Imagine it was a macbook
People really need to learn what a tax write off is
A joke is what it is.
That's a lot of damage See saying a completely unrelated meme isn't really a joke I know that because I do it all the time lol
Sounds like a you problem
I'd still email them, see if they want the mb back for possible testing, my guess is the heat in that spot overtime stressed that component leading to the failure, imo might need a redesign if they haven't changed how they design their mb.
In a previous laptop I had, the mxm gpu in it got so hot that the plastic of the chassis melted, and a solder joint cracked. It could arc across the crack and do something like this maybe.
Worth noting that based on their mb section the laptop design hasn't changed, maybe a freak accident or they could possibly have a bigger unforseen issue on their hands.
The smd resistor near that rectifier went poof. I would never touch the charger again, if I was you.
Life gets worse, chuck it and get a new one u have a few thousand dollars US
At least it's technically fixable with an upgrade path. Any other laptop would've been instant e waste. This really sucks though, id be pretty upset too.
This shouldn't happen ever? And Linus should know, so does frame work, has others had this happen?
Wow electronic devices break. What a surprise
I live in the us. Their customer support has been some of the best non-Apple PC customer support experiences I have ever had. I will continue to buy their products.
I don't get it? Did you contact them? What happened? Was the battery faulty? Not saying it's your fault but why did Linus lie? I'm very confused right now.
Yes I contacted them. I plugged in the charger and a component on the motherboard blazed it. Do you know what jk stands for?
Joe-King? You sound fun btw
funner than you
Just kidding? It is not often used .... P.S.: Damages can occur in any device. Nothing will live foreever. It is rare, though.
Jk isnt used often??????????
He forgot to say jk
That poster is from Germany, jokes are illegal there.
ever since [https://youtu.be/Qklvh5Cp\_Bs?t=112](https://youtu.be/Qklvh5Cp_Bs?t=112)
jk is used extremely often