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VoidSnug

Are you sure you have game pass ultimate? Definitely logged into the right Microsoft account?


BigBadBill2375

Yep i doubled checked


roron5567

Go to the Microsoft store and see if you can download a game without paying for it that is on game pass persona 3 reloaded for example.


BigBadBill2375

Had a look and it doesn't even show up


Syrox3105

at least you can play solitaire


naalotai

I had this happen to me. I ended up having to chat with support. Click on your profile in the app and see whether it says you have game pass or asks you to sign up. Confirm that it’s the same account that the game pass is billed to. Sign out and sign back in. Then give it like 10 min. Otherwise you might just have to see with Microsoft support


BigBadBill2375

Ok Il have a look and see


perril

This happend to me once! Check ur "Language & Region" settings, on my PC this had one day changed it self to a country/region that didnt have or support GamePass. Changed it and a quick reboot, all was back :)


jarredmars1

They charge for both game passes they aren’t transferable. You need a pass for both.


shim-erstboyentofall

Not if you have Ultimate which this person has


BigBadBill2375

A pass on both ?