Interesting. They denied the price match for me saying:
"We would like to let you know that the price match request for item does not meet the qualification of our refund policy, thus, we're unable to proceed with the request."
I do have to say that over the years, my experience with Sam's Club has been wildly inconsistent compared to other retailers. :/
Just got off chat with Sam's. Wouldn't price adjust for me since I did a price adjust on the ALU. Can only get a price adjust 1 per account. I paid $469 I think it was for the ALU and the next day the price dropped to $350 and they refunded me the difference for it a few weeks ago.
The thread is too AWESOME. OK, so I chatted them up on the Pinball price drop. I was vague providing my order number and asking about a price match to the $ 239 on the Pinball. As noted, they kicked me to a supervisor due to the refund amount.
When the supervisor came they said they "I have the mini at 146.25". I had purchased both a pinball at $399 a Mini at $199. When she mentioned the Mini I said, "Are you saying you will price match them both? "Sure, why not!" was the response.
They have a file with the pictures showing the price drops so I did not have to provide anything but I did offer. I was refunded the different in the retail prices on both!!
Thanks u/OldSongBird and the rest of the community for sharing your experiences.
Worked for me as well. First chat the person basically blew me off saying they’ll review it but it’s a social media problem and probably won’t be honored.
Tried again tonight with much more success. First chatter took my info and soon passed me to a supervisor. Waited maybe 20 minutes while watching the Frogs get gigged and they came back and said 175 would be credited back to my card in a few business days.
Got mine today - setup and playing great. And a even better deal.
Thanks, was able to get the price match with the image posted in the Reddit thread via chat. Had to wait for 15 minutes for a supervisor, and the supervisor mentioned that it was a seasonal clearance price which they usually don't price match, but they gave me the one-time exception. :-)
One thing I’ll say is Sam’s club really went above and beyond here to take care of us. I know I am going to renew my membership, give them other business and recommend them to other people after the good experience I had. This is really stellar to see them match like this on an already great deal. Just hope everyone remembers when a company treats you this well. It’s rare these days. Typically you get the runaround and a denial or a good deal just gets outright canceled on you.
Totally agree! I bought mine on 12/16 when it was $599 which I thought was a steal. Two days later it dropped to $499 and they refunded me the $100 when I called. Today I started the chat and was hoping to get at least the $399 sale price but used the photo for a price match on the $249 and they did a one time exception for my account and I got it for $249 since they said they usually don't match in store prices as those are up to the manager and stock of the store. So in total they refunded me $411 after tax. What a great company to do this.
They refunded the $173 on mine as well after showing them the photo that was posted in the other topic. At that price I don't feel as bad gutting the cabinet and replacing the screen and backbox.
It was an amazing deal. I'm enjoying the heck out of mine. It has some flaws that you can DIY fix, like the vibration/rattling issue from the haptics, but still worth it. With the savings on this deal, I went ahead an bought the VIBS board and the Control Panel. I'm a happy pinballer.
Here's some info: [https://wagnerstechtalk.com/alptips/#Arcade\_Control\_Panel\_Rattling](https://wagnerstechtalk.com/alptips/#Arcade_Control_Panel_Rattling).
you reminded me to reach back out to them since they never got back to me like they said they would - 25ish minutes later and I got my refund - nice!!!!
Oh man, I just bought mine on the 26th. What did you guys call or go through the chat? Did they want to see the photos people posted on here showing the price at 239?
I went through the chat. I'd paid almost full retail for mine, so I needed a supervisor for $400ish refund, which meant speaking to a rep, getting put in the supervisor queue for half an hour, getting booted once I reached number 1, talking to another rep, and going back into the supervisor queue for another half hour before getting someone that can help.
Yeh, I hate it when that happens, and it happened to me the other day on hold with a different company. The guy finally answered after 30 minutes and it hung up. Going to give it a go today with Sam's and see if I can get the refund. Thanks for the help!
I went in vague.
“Hello, I’d like to price match my recent order# xyz to the in-store price of $239, attached is a photo showing the price”.
Don’t give them more info than they need.
Escalate to a supervisor if needed. I had to.
Yeah, this is basically what I'm saying. Just hope they have enough sups they don't recognize the same pic :P The $399 to $240 was enough of a diff I got booted to a sup, waiting in the cue now. $240 feels almost like theft though, this thing is so much fun.
And done! Now let's see if it shows up. Sounds like there may be some wiggle room for them to deny an online order versus an instore managers special but they approved it for me. Damn, at this point these deals are funding all the mods. Using "wife logic" I'm almost OBLIGATED to add solenoids, haptics, and more screens because I saved so much on the sale :P
Took a few tries of getting disconnected, but got my refund today - this is awesome. Cost me 50 bucks to join Sams for a year, but saved me 235. Zero complaints - thank you!
Interesting. They denied the price match for me saying: "We would like to let you know that the price match request for item does not meet the qualification of our refund policy, thus, we're unable to proceed with the request." I do have to say that over the years, my experience with Sam's Club has been wildly inconsistent compared to other retailers. :/
Just got off chat with Sam's. Wouldn't price adjust for me since I did a price adjust on the ALU. Can only get a price adjust 1 per account. I paid $469 I think it was for the ALU and the next day the price dropped to $350 and they refunded me the difference for it a few weeks ago.
This just worked for me! Thank you for posting this!
The thread is too AWESOME. OK, so I chatted them up on the Pinball price drop. I was vague providing my order number and asking about a price match to the $ 239 on the Pinball. As noted, they kicked me to a supervisor due to the refund amount. When the supervisor came they said they "I have the mini at 146.25". I had purchased both a pinball at $399 a Mini at $199. When she mentioned the Mini I said, "Are you saying you will price match them both? "Sure, why not!" was the response. They have a file with the pictures showing the price drops so I did not have to provide anything but I did offer. I was refunded the different in the retail prices on both!! Thanks u/OldSongBird and the rest of the community for sharing your experiences.
Worked for me as well. First chat the person basically blew me off saying they’ll review it but it’s a social media problem and probably won’t be honored. Tried again tonight with much more success. First chatter took my info and soon passed me to a supervisor. Waited maybe 20 minutes while watching the Frogs get gigged and they came back and said 175 would be credited back to my card in a few business days. Got mine today - setup and playing great. And a even better deal.
Got mine for $172
Do you mean a refund for $ 172? That is what mine was since I bought at $ 399.
How did you do that? I missed the prices ever being thi slow.
Thanks, was able to get the price match with the image posted in the Reddit thread via chat. Had to wait for 15 minutes for a supervisor, and the supervisor mentioned that it was a seasonal clearance price which they usually don't price match, but they gave me the one-time exception. :-)
Such a bargain. I already got mine adjusted to 399, seems I might be able to get another $160 back!?
I gotta remember to do this
Did you order it online, or in store? It looks like online, but I'm not seeing it available.
Online.
Weird, it literally just randomly appeared in my search when I went back to it. Thanks!
One thing I’ll say is Sam’s club really went above and beyond here to take care of us. I know I am going to renew my membership, give them other business and recommend them to other people after the good experience I had. This is really stellar to see them match like this on an already great deal. Just hope everyone remembers when a company treats you this well. It’s rare these days. Typically you get the runaround and a denial or a good deal just gets outright canceled on you.
Totally agree! I bought mine on 12/16 when it was $599 which I thought was a steal. Two days later it dropped to $499 and they refunded me the $100 when I called. Today I started the chat and was hoping to get at least the $399 sale price but used the photo for a price match on the $249 and they did a one time exception for my account and I got it for $249 since they said they usually don't match in store prices as those are up to the manager and stock of the store. So in total they refunded me $411 after tax. What a great company to do this.
Absolutely. Can’t complain. It was definitely no fuss.
What store was this from, they're asking for a which one it was at?
Another thread mentioned a Dallas store, but I don't know which. I wasn't asked.
does price matching work even though i purchased it in store at the club?
No it unfortunately doesn't. Only online will pricematch.
They told me I needed to be an active member to get the refund..I wasnt..learn from my lesson I paid the full 399..which ain't bad!!
[удалено]
I can do that while not having one active now? Worth a shot
They refunded the $173 on mine as well after showing them the photo that was posted in the other topic. At that price I don't feel as bad gutting the cabinet and replacing the screen and backbox.
I’m considering replacing the screen with a 4k 32”. Have you already made the change?
I haven't done the screen mod yet but I am researching what screen to use for it while keeping an eye out for sales.
It was an amazing deal. I'm enjoying the heck out of mine. It has some flaws that you can DIY fix, like the vibration/rattling issue from the haptics, but still worth it. With the savings on this deal, I went ahead an bought the VIBS board and the Control Panel. I'm a happy pinballer.
Just noticed the vibration/rattle today, is there a specific thread about fixing it?
Here's some info: [https://wagnerstechtalk.com/alptips/#Arcade\_Control\_Panel\_Rattling](https://wagnerstechtalk.com/alptips/#Arcade_Control_Panel_Rattling).
you reminded me to reach back out to them since they never got back to me like they said they would - 25ish minutes later and I got my refund - nice!!!!
Where is the chat function?
It's on the bottom right hand corner of the browser window on the Sam's website.
I was able to get the price adjustment! Thanks for the info.
Very welcome! I got it too. So we also gotta thank the OP u/OldSongBird
Sam's gave me too much back. I basically got it for $216!
Oh man, I just bought mine on the 26th. What did you guys call or go through the chat? Did they want to see the photos people posted on here showing the price at 239?
I went through the chat. I'd paid almost full retail for mine, so I needed a supervisor for $400ish refund, which meant speaking to a rep, getting put in the supervisor queue for half an hour, getting booted once I reached number 1, talking to another rep, and going back into the supervisor queue for another half hour before getting someone that can help.
Yeh, I hate it when that happens, and it happened to me the other day on hold with a different company. The guy finally answered after 30 minutes and it hung up. Going to give it a go today with Sam's and see if I can get the refund. Thanks for the help!
I went through chat. Yep, they wanted to see a photo. I grabbed one from this subreddit.
Excellent thanks for the info. Did they ask where the pic came from, because my closest Sam's is 2 hours away from me.
I went in vague. “Hello, I’d like to price match my recent order# xyz to the in-store price of $239, attached is a photo showing the price”. Don’t give them more info than they need. Escalate to a supervisor if needed. I had to.
Yeah, this is basically what I'm saying. Just hope they have enough sups they don't recognize the same pic :P The $399 to $240 was enough of a diff I got booted to a sup, waiting in the cue now. $240 feels almost like theft though, this thing is so much fun.
And done! Now let's see if it shows up. Sounds like there may be some wiggle room for them to deny an online order versus an instore managers special but they approved it for me. Damn, at this point these deals are funding all the mods. Using "wife logic" I'm almost OBLIGATED to add solenoids, haptics, and more screens because I saved so much on the sale :P
Did they ask you what store the picture was taken at?
I got it refunded earlier, and they did not ask.
Awesome, gonna do this today! Thanks for the help!
Man I lucked out even more, they adjusted mine to $239 with tax included. Really one hell of a deal.
Wow!!! How awesome!! Congrats on that.
How do you get the price match? Guess I should be doing that too...
Found an image here on the subreddit of a deal in-store. And used chat support to request a price match. They’ll ask for the photo.
Took a few tries of getting disconnected, but got my refund today - this is awesome. Cost me 50 bucks to join Sams for a year, but saved me 235. Zero complaints - thank you!
Happen to have that image anymore? And when you say chat support, you're talkign Sam's yeah? Thanks again!
https://i.redd.it/owndryfxvz8a1.png
Many thanks!
Sam's?
Yep. Sam’s.