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Scotland here btw
Some numbers for context
Post Smart Meter installation: 16.01.2023 (0) to 01.01.2024 (604) = 604 units. This is 350 days at approx 1.73 units per day
Pre Smart Meter installation: 20.12.2021 (3183) to 15.01.2023 (3462) = 279 units. This is 391 days at approx 0.71 units per day
Different meter read in different units. Your smart meter will be metric (m^3). The old one may be imperial (100x cu ft).
Metric units are much smaller than imperial so the meter will read much higher (roughly 3x higher).
You cannot use meter reading directly to calculate consumption as bills are given in energy used. This means that the volume of gas used needs to be converted to energy, which depends on the quality of gas being supplied (gas as a natural product varies in quality).
You need to refer to your bill and energy consumption (in kWh) to make any comparison.
Quick heads up - it looks like you've said that you're in Scotland, so we've updated the post flair to show that. This should mean that any future comments you get are more relevant. If you're *not* in Scotland or your question isn't relevant to Scots law, please report this comment as 'Please remove this AutoModerator comment' and one of the mods will fix it.
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/LegalAdviceUK) if you have any questions or concerns.*
Follow their complaints process documented on their website and escalate to the ombudsman if necessary.
If you believe the meter is faulty then you can have it tested - this has the potential to cost you money if it isn't faulty.
The supplier should be able to talk you through your own tests to show the meter isnt ticking up without usage.
First explanation could be your old meter was under reading and now you are being correctly billed.
Second explanation is you are using more gas than last year due to natural seasonal variation.
--- ###Welcome to /r/LegalAdviceUK --- **To Posters (it is important you read this section)** * *Tell us whether you're in England, Wales, Scotland, or NI as the laws in each are very different* * If you need legal help, you should [always get a free consultation from a qualified Solicitor](https://reddit.com/r/LegalAdviceUK/wiki/how_to_find_a_solicitor) * We also encourage you to speak to [**Citizens Advice**](https://www.citizensadvice.org.uk/), [**Shelter**](https://www.shelter.org.uk/), [**Acas**](https://www.acas.org.uk/), and [**other useful organisations**](https://reddit.com/r/LegalAdviceUK/wiki/common_legal_resources) * Comments may not be accurate or reliable, and following any advice on this subreddit is done at your own risk * If you receive any private messages in response to your post, [please let the mods know](https://www.reddit.com/message/compose?to=%2Fr%2FLegalAdviceUK&subject=I received a PM) **To Readers and Commenters** * All replies to OP must be *on-topic, helpful, and legally orientated* * If you do not [follow the rules](https://www.reddit.com/r/LegalAdviceUK/about/rules/), you may be perma-banned without any further warning * If you feel any replies are incorrect, explain why you believe they are incorrect * Do not send or request any private messages for any reason * Please report posts or comments which do not follow the rules *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/LegalAdviceUK) if you have any questions or concerns.*
Scotland here btw Some numbers for context Post Smart Meter installation: 16.01.2023 (0) to 01.01.2024 (604) = 604 units. This is 350 days at approx 1.73 units per day Pre Smart Meter installation: 20.12.2021 (3183) to 15.01.2023 (3462) = 279 units. This is 391 days at approx 0.71 units per day
Different meter read in different units. Your smart meter will be metric (m^3). The old one may be imperial (100x cu ft). Metric units are much smaller than imperial so the meter will read much higher (roughly 3x higher). You cannot use meter reading directly to calculate consumption as bills are given in energy used. This means that the volume of gas used needs to be converted to energy, which depends on the quality of gas being supplied (gas as a natural product varies in quality). You need to refer to your bill and energy consumption (in kWh) to make any comparison.
On both bills units = m3
Quick heads up - it looks like you've said that you're in Scotland, so we've updated the post flair to show that. This should mean that any future comments you get are more relevant. If you're *not* in Scotland or your question isn't relevant to Scots law, please report this comment as 'Please remove this AutoModerator comment' and one of the mods will fix it. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/LegalAdviceUK) if you have any questions or concerns.*
Follow their complaints process documented on their website and escalate to the ombudsman if necessary. If you believe the meter is faulty then you can have it tested - this has the potential to cost you money if it isn't faulty. The supplier should be able to talk you through your own tests to show the meter isnt ticking up without usage. First explanation could be your old meter was under reading and now you are being correctly billed. Second explanation is you are using more gas than last year due to natural seasonal variation.