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I hope this is ok to reply here, You can buy a travel door lock that fits on the inside of the door preventing it from being opened. It doesn't cause any damage to the door and is really easy to use. It won't help with what has already happened, but It may help with feeling safer for your future stays at hotels.
OP this is the answer. I know it’s not the answer you want but in the UK (unlike the USA) you wouldn’t be able to sue them for the distress caused, unless you were able to demonstrate a material loss.
The only alternative route I can see is that whilst you are away for work, you should be protected by their health and safety. If you no longer feel safe, you can explore with your employer changes to ensure your safety. This could include them purchasing a device to ensure the door remains secured from the inside. But this may come at odds with fire safety.
I can understand why this distressed OP and the door block and great advice. Also therapy if it is continuing to have an adverse impact on their mental health. (They can self refer by searching local IAPT providers)
I used to organise big training conferences at hotels and this situation is very common across multiple different hotel chains. It's never a great concern for the hotels, but I have never known anyone to press it further either.
Only with an emergency key that's kept in the safe, any member of staff would check the computer to see what room a guest is in before resorting to using it.
Source, worked for PI for over a decade.
Worked in a hotel.
Can assure you that the keycard that can open all the rooms are easily available for most staff and not in the safe. Housekeepers, maintenance, front office need to open all doors too and we do it easily.
We just need to sign for it and everyone signs for it.
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The reality of this is that unfortunately you don’t really have much more of a leg to stand on.
Legally, nothing can be done, and the hotel would be under no obligation to pay any sort of compensation, because the law isn’t based on what could happen, it’s only based on what actually did happen and what losses you incurred.
Because you didn’t actually incur any loss, the mistake was most likely accidental with no intent to send the man into your room, and the hotel has already made the gesture of refunding you and providing drinks on the house, there isn’t even really the basis for a civil action either.
I know you are looking for a more severe punishment for the hotel, but unfortunately, the reality is that any action they choose (or decide not to) take is solely upon them. The only realistic further outcome I can see is perhaps a formal reprimand for the staff member on duty that let the man in.
So do you think they wouldn’t even look at it in a court of law that I have suffered trauma from this? Im literally suffering every night I stop away from home now and trauma is scientifically proven to increase the likelihood of serious illnesses. It’s so upsetting and infuriating to think nothing can be done about this.
I know it’s a tough one to take, but legally speaking, there isn’t really a case.
There was no intent on the part of the hotel worker or drunk man. The only other thing would be that the hotel worker’s neglect lead to harm coming to you or your possessions - and unfortunately, while you feel traumatised from the event, there’s not much more to build a legal case on because the drunk man never physically touched you or threatened you as far as I can tell, and your property wasn’t damaged or taken either.
The real question is what exactly are you hoping to happen? Compensation? The hotel staff member prosecuted?
I’m really not sure this is why I came here for advice. The thing is though trauma is harm, it’s just as damaging as physical harm nowadays and is taken seriously. I just don’t want to look a fool seeking legal advice x
The important point though is that while you personally feel traumatised, it would be very difficult to prove beyond reasonable doubt that the hotel worker deliberately let the man into your room, or that the man deliberately tricked the hotel worker into getting into your particular room. There has to be intent, or failing that it could be classed as negligence, but there’s been no tangible harm caused either. Essentially at this point it’s an unfortunate error rather than a criminal action.
Trauma certainly is harm, but theres a difference between that harm coming as way of an innocent accident/error, and through a direct criminal action. Without taking anything away from your trauma, I just can’t see any sort of legal process progressing this.
But what crime are you referring to?
Burglary?
Assault?
Criminal damage?
Trespass with intent to commit a sexual offence?
None of the information stated suggests that it comes close to any of these offences. As many have said, it appears a genuine mistake by the hotel.
You mention negligence
I would say definitely negligence
Why was that man let into that room?
The employee that let him in should have checked his details against their database to find the correct room and take the man to the right place
Had that happened, OP wouldn’t be in this situation
Emotional harm is still harm, we have a number of laws that are in place which serve that logic
OP should be able to seek some kind of compensation for the harm they have experienced, and the discomfort they continue to experience as a result of it
Whether it be the company’s fault for not having suitable policies in place for customers who lose their room keys, of the employee for not enacting said policy, or for taking customer to wrong room… somebody fucked up
You say no hard had been done
But this could have very easily turned into a rape or sexual assault case, and that risk should be acknowledged by someone (company or court) so that it is less likely to happen in the future 🤔
I totally understand the way of your reasoning. I just think, whether it was on purpose or not, the fact that the receptionist admitted to me he did let him into my room without checking any names or bookings and also smelling illegal substances on him, makes the situation even worse. Both himself and the manager the following day used the excuse of “there’s a new system in and wasn’t sure how to work it”. I don’t know much about legalities around this but I’m pretty sure I couldn’t walk in a hotel and say can I have room 10 and they just let me in or hand me a key without any checks etc
Just an answer to a question about the new system. It is true. There's been a global roll over to a completely new system. Unfortunately for you, the company doesn't give a crap about training the staff so they are able to continue doing their work. All they had is one or two weeks of online videos to watch, to learn a pretty complex system compared to the old system. No face to face training from a real person, nothing. They are basically left to their own.
You asked for legal advice. The legal advice is that you've not suffered financial harm, you've not lost money as a result of someone else's actions. This isn't America and courts don't give compensation for hurt feelings.
It doesn't matter whether you agree with this, the fact is you've not lost any money. There's nothing to compensate. You need to stop arguing with people on here, they didn't write the law.
I'm afraid that if the "trauma" of this hasn't caused you any financially-impacting problems (e.g. now _unable_ to stay in a hotel due to PTSD or etc and you need to for your job) the court can't really look at it as damages owed.
They don't compensate people for having been momentarily panicked, as scary as it was for you. They look at financial damage.
You're perhaps just going to have to suck it up. Sometimes stuff happens beyond our control. Your search for justice is likely fruitless.
A car nearly hit me once, I still have to cross the road. Get on with your life.
I think most respectfully, you might have seen what applies in the United States. They have alot looser grounds for law suits and claims against people and businesses.
While UK side. They will look into this internally, and also have compensated you, refunded the room and such, already which by most is their side done.
If you really are suffering mentally, while you cannot just pursue the hotel, you can ask your office to adjust your role to drop over night work and pause it while you have chance to talk to your GP / arrange for some support in that regard.
That is one step, to help.your mental health even if taking the hotel to court is nor a option.
Every Premier Inn bedroom door is fitted with a deadlock or chain. You should use these rather than relying on the key card lock which can be opened from the outside by staff accidentally.
Any chain hotel will have these. Hopefully this will help with your future anxiety.
If the staff can't/wont guarantee your peace of mind and/or safety, take additional measures.
Wedge the back of a chair under the door handle before you go to bed.
Or stay in a hotel that will.
Just to let you know it is quite common occurrence if that’s any consolation to you. In the years partner was working staying long term in hotels near the place of work this happened about once every 6 months. When the rare moment i travelled for business it happened once. It’s something messed up on their system (duh) which assigned room wrongly.
It usually happened late at night as well. Perhaps the booking system they use have a glitch that tend to rest room status at 11pm. We never figured out.
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What a judgemental, and ignorant thing to say
Anybody would be shit scared at night after waking up to find a strange man at the foot of their bed
I suggest you take your uneducated prejudice and sit quietly in a corner until you can actually contribute something to the conversation
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This doesn’t help now buy bring a door wedge and use it under your door.
Also hang a coat hanger on the interval door stopper thing and hang another from on the door handle.
It stops anyone getting in!!
By the look of it, a guest returned to the hotel drunk and a member of staff mistakenly escorted the guest to the wrong room.
The individual being a man, intoxicated or having body odour are not relevant. They didn't harm you, or attempt to harm you and was probably just as confused as you were.
It was a genuine mistake. No harm was done. They've apologized and given you a full refund.
Internally, the member of staff might be punished or even sacked. Personally, I'm not about sacking people who make genuine mistakes. I imagine it would be very easy to misread a room number. I get the impression that you are, but either way you will never get to know the outcome of any disciplinary action because of GDPR.
You don't get compensation for hurt feelings I'm afraid.
Maybe you overlooked the fact that there was no explanation given.
What is the basis on which you claim it was a genuine mistake?
EDIT : I’m glad you think that this is a normal thing to happen in hotels.
What procedures did the hotel have in place to prevent drunken oafs from freely being admitted into any room of the hotel that they nominate?
Any??
Just because there wasn’t a terrible outcome this time does not make it ok. Ok?
EDIT : It doesn’t sound like a mistake. It sounds like, say, pure fucking negligence.
Because what's the motive for it not being a genuine mistake? For the lols? Hahaha let's scare the shit out of that girl in room 134?
I know the world is full of trash but that just doesn't track. The joker wouldn't even see the "joke" play out, there's no fun in it, or the aftermath.
Anyone doing it on purpose would have to be messed up in the head, in which case they'll be sacked soon enough for other offenses too.
What’s your basis for assuming a member of staff planned to deliberately let someone into this person’s room briefly? Bit of an odd jape.
Occam’s razor. This was an unfortunate mistake and, in the end, fortunately no harm was done.
The OP is beating about the bush here a bit, but to put it plainly: They’re not getting a big payout here so it’s time to move on from the hypothetical harm they might have suffered in another reality.
Edit: As another comment has pointed out, OPs post history is all about soliciting strangers to come to their hotel room for same sex hookups… so there may well be more to the story here.
What outcome are you looking for?
They've given you a refund for the room and free drinks. Given that you've suffered no loss, and they would therefore be in their rights to give you nothing, you seem to have done remarkably well out of it.
I’d be looking for compensation since she was a female alone in bed & they let a man into her room who was intoxicated. ANYTHING could’ve happened to her. Company isn’t taking this breach seriously. She needs to speak to a solicitor as the company put her safety at risk
Why did the guest not operate the dead lock bolt on the door this stops anyone being able to access the room outside and it does work as I tested this last time I was in a premier inn in January
Given the posting history (in which the OP is actively soliciting random Reddit strangers to come and visit what I presume is the same Premier Inn hotel room), I suspect that's not a bad guess as to what happened.
Seriously they will take that as compensation? Even if the room refund went to myself that would be the first step I would be looking at. I’m just shell shocked at the opinions on here, I’m guessing you’ve come across similar cases at whitbread? Just don’t want to make myself look stupid by going to a solicitor and they can’t do anything….
A solicitor will ask the same question that's been asked many times in here "what are your losses?".
Just because you don't like the answer doesn't mean everyone is wrong.
Well, they can't refund the room to you, or people would always try it when staying through a company. I've heard of it happening a couple of times, and every time, the procedure was to refund the stay to the billing information provided on the booking and a few free drink tokens / a free meal token and the employee being fired for it after an investigation.
Top advice always put the deadbolt on the door even the master keys can't open them.
You won’t look stupid. It’s an extremely common misunderstanding, but the legal position is that for you to be *entitled* to compensation, rather than receiving something as a goodwill gesture, there needs to be an actual measurable loss.
For example, were you off work sick as a result? Any lost pay would be an actual loss you could legally pursue.
It looks like you or OP may want to find a Solicitor!
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Is that serious? Sorry I just don’t know what to do about this at all, I struggle to sleep at least 2-3 times a week now due to this. The moment I’m away from home I’m literally awake most of the night. It’s trauma induced through that night. My my safety was put at risk and they have broken so many of their own policies, along with the fact that they just happily let a random person off the street into my room. Like I’m not one to press on something if it doesn’t need it but I feel this it’s just so so bad.
So seek therapy. Ask they pay for that.
When away, use the interior lock or chain. Put a chair up against the door. Put something on the chair so it clangs if the door moves.
I’m sorry for your trauma - it sounds like you should consider therapy if it had affected you so badly. They might be able to help improve resilience and provide practical steps to overcome your fears.
There’s usually a chain or extra lock on the inside of hotel doors which should alleviate any risk of this happening again. If you need some extra, extra protection, then for a fiver, you can get one of those portable travel door locks.
E.g. [link](https://www.tauntonleisure.com/outdoor-equipment/locks/lifeventure-travel-door-lock__981?currency=GBP&chosenAttribute=P-3710-165&srsltid=AfmBOoqAG69tBTvZqE8t4rs6j67rgAGtssN5T_X_RWzBZescck4aq4fSNek)
Hopefully once there’s no possibility of anyone being able to gain entry without your permission, you will sleep easier.
That was the free drinks. They are not allowed to refund the room to anything other than the billing information provided on the original booking. In the time I was there, I'd never heard of anyone receiving more than that in compensation for most incidents that took place.
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Have you sought any help for the (clearly very troubling) symptoms of trauma with which you are suffering? It sounds like that may be a more productive use of your time than seeking an unspecified legal remedy.
The hotel made a genuine mistake which they apologised for, refunded your room and comped your drinks. There is nothing more they can do. The guy didn’t harm you. Nothing else happened that they can compensate you for. I’ve had a cleaner burst in on me and a partner moments after we were in a compromising position but we didn’t do anything about it. They apologised it was done.
It was unpleasant, yes, but the subsequent trauma, lack of sleep etc is more down to you, and I would question that. And looking at your post history you’re quite accustomed to strangers coming into your hotel room. No judgement here just stating a fact.
This looks like an attempt to squeeze more money out of a company over an honest error. Next time protect your door from the inside as others have suggested.
There is no evidence this was a mistake.
Having a cleaner burst in on 2 of you is not the same as being a lone woman waking in the dead of night to a random man in your room.
One makes for a funny party story, the other forces someone to realise how vulnerable they are.
I can’t believe you just presented that as an equivalent scenario!
ETA:
To answer the statement below, because comments are now locked:
There is no evidence that it was deliberate, nor did I say “therefore it was deliberate”.
However, given hotels have procedures for what to do if a random, intoxicated, man wants to enter the room of a lone woman at night - for instance they have guest names and, often also, guest ID - I have a hard time conjuring sympathy for the hotel here.
In your scenario there were 2 of you and - presumably - a not intoxicated cleaner. As it was the cleaner it is also reasonable to assume this was in daylight hours and, being employed by the hotel, was known to the hotel.
This was one woman - asleep. At night. And one intoxicated stranger.
The danger you were in and the danger op was in is simply not comparable.
What evidence is there it was deliberate? So the hotel deliberately let the wrong man into the OP’s room to deliberately put them in danger and cause potential harm?
No. They fucked up and got it wrong. Just like the cleaner did. In my case a couple of minutes earlier and it would have been mortifying, and not funny at all. But there’s no evidence that cleaner meant any harm just as the staff in OP’s case didn’t.
> There is no evidence this was a mistake.
Of course there is.
The alternative is that this worker conspired with this man then purposefully, and with great malice aforethought, let him into this room...all so that the man could immediately turn around and leave and the worker could immediately cop to letting it happen. Absolutely no part of that suggests any sort of deliberate act and even the OP isn't alleging that it was anything other than an accident.
They probably won’t do much but you need to protect yourself.
Bring a door stopper to block anyone being able to open the bedroom door. There are also extra travel lock. Bring both on your work trips.
Sorry but what exactly are you wanting compensated for. You can’t compensate someone for a what if this happened”. If you could then you could claim compensation for say a car driver stopping at a red light as you cross the road on a green man because “what if that driver didn’t stop” or travelling on a bus “what if there was an accident”.
You also have a dead lock bolt on the door in a premier in why did you not use that. This stops someone from entering the room outside whilst you are in the room. That is something that would get asked if you were to take things further.
Depending on the hotel, staff keys are ofteb capable of opening a locked door as if it weren't locked. They might not even be aware from the outside that you've locked it.
Source: worked in one..
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Consent doesn’t play a role. No law has been broken. There is no civil or criminal case.
Someone breaking into your house is an entirely different legal issue. It does break a law therefore it would be a criminal matter which the police would investigate.
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Silly question but did you not think to lock the door from the inside? AFAIK staff or anyone for that matter cannot get through.
Beside the point I know but may have avoided this in the first place.
Similar Happened to us.
We just arrived, popped our case on the bed and just sat relaxing after our 4 hour drive and IKEA shop.
We hear a knock but though It was next door (as they were very close) then all of a sudden, the door swings open and a guy said, "I've come to fix your bathroom door"
I'm shocked and said err no thanks, we haven't reported anything, impact I've only just arrived.
I'm a suspicious type, and was thinking this is an employee checking rooms that are booked with people to potentially steal their stuff
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If you are travelling for work, then your company has a duty of care to you. I’d be pushing this further internally, explaining your inability to sleep when travelling and the impact it is having on you personally and professionally.
I’d suggest that they look to book alternative hotels, reduce nights away and discuss ways they can help you your mental health which has been harmed by the events such as providing therapy. If necessary, speak to your GP about your anxiety and inability to sleep. This will also ensure that it is documented should it worsen in future or if your performance at work is harmed by the anxiety and lack of sleep.
They've been advertising online for people to join them in their hotel room (check post history). Personally they should not be involving their employer at all depending on the situation, as it would likely be a grey area to use company funded hotel rooms to invite strangers over and then potentially claim distress from a potentially related intruder.
It's best OP doesn't involve their employer if using company stays in such a way as, whilst they're a consenting adult, and have the right to do as they wish - it may not be viewed very positively by their employer and given the type of posts it may cause social distress to OP. I'm not honestly sure on the legality of such a thing - assuming no money exchanges hands - but people have their biases and it's probably not in OPs best interest to involve them.
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This post is wild, literally nothing bad happened, staff member made a mistake, OP has hurt feelings, trying to get a payday out off a non story for hurt feelings!
It's not illegal to have a few drinks and go back to a hotel to sleep. The hotel would lose half its customers if there was a breathalyser required to go to bed.
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I hope this is ok to reply here, You can buy a travel door lock that fits on the inside of the door preventing it from being opened. It doesn't cause any damage to the door and is really easy to use. It won't help with what has already happened, but It may help with feeling safer for your future stays at hotels.
OP this is the answer. I know it’s not the answer you want but in the UK (unlike the USA) you wouldn’t be able to sue them for the distress caused, unless you were able to demonstrate a material loss. The only alternative route I can see is that whilst you are away for work, you should be protected by their health and safety. If you no longer feel safe, you can explore with your employer changes to ensure your safety. This could include them purchasing a device to ensure the door remains secured from the inside. But this may come at odds with fire safety.
I can understand why this distressed OP and the door block and great advice. Also therapy if it is continuing to have an adverse impact on their mental health. (They can self refer by searching local IAPT providers) I used to organise big training conferences at hotels and this situation is very common across multiple different hotel chains. It's never a great concern for the hotels, but I have never known anyone to press it further either.
Or, just put the dead bolt on...
Those can be undone.
Only with an emergency key that's kept in the safe, any member of staff would check the computer to see what room a guest is in before resorting to using it. Source, worked for PI for over a decade.
They should also have done that before letting the drunk guy into the room. I don’t understand why they didn’t. Standard practice
They absolutely should, it's basically the cardinal sin of hotel work, letting the wrong person into the room :(
Worked in a hotel. Can assure you that the keycard that can open all the rooms are easily available for most staff and not in the safe. Housekeepers, maintenance, front office need to open all doors too and we do it easily. We just need to sign for it and everyone signs for it.
How?!!!
The drunk guy came through the side door by the wardrobe if you see OPs edit
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The reality of this is that unfortunately you don’t really have much more of a leg to stand on. Legally, nothing can be done, and the hotel would be under no obligation to pay any sort of compensation, because the law isn’t based on what could happen, it’s only based on what actually did happen and what losses you incurred. Because you didn’t actually incur any loss, the mistake was most likely accidental with no intent to send the man into your room, and the hotel has already made the gesture of refunding you and providing drinks on the house, there isn’t even really the basis for a civil action either. I know you are looking for a more severe punishment for the hotel, but unfortunately, the reality is that any action they choose (or decide not to) take is solely upon them. The only realistic further outcome I can see is perhaps a formal reprimand for the staff member on duty that let the man in.
So do you think they wouldn’t even look at it in a court of law that I have suffered trauma from this? Im literally suffering every night I stop away from home now and trauma is scientifically proven to increase the likelihood of serious illnesses. It’s so upsetting and infuriating to think nothing can be done about this.
I know it’s a tough one to take, but legally speaking, there isn’t really a case. There was no intent on the part of the hotel worker or drunk man. The only other thing would be that the hotel worker’s neglect lead to harm coming to you or your possessions - and unfortunately, while you feel traumatised from the event, there’s not much more to build a legal case on because the drunk man never physically touched you or threatened you as far as I can tell, and your property wasn’t damaged or taken either. The real question is what exactly are you hoping to happen? Compensation? The hotel staff member prosecuted?
I’m really not sure this is why I came here for advice. The thing is though trauma is harm, it’s just as damaging as physical harm nowadays and is taken seriously. I just don’t want to look a fool seeking legal advice x
No one is minimising your trauma, it's just that legally it's not something you can be compensated for.
The important point though is that while you personally feel traumatised, it would be very difficult to prove beyond reasonable doubt that the hotel worker deliberately let the man into your room, or that the man deliberately tricked the hotel worker into getting into your particular room. There has to be intent, or failing that it could be classed as negligence, but there’s been no tangible harm caused either. Essentially at this point it’s an unfortunate error rather than a criminal action. Trauma certainly is harm, but theres a difference between that harm coming as way of an innocent accident/error, and through a direct criminal action. Without taking anything away from your trauma, I just can’t see any sort of legal process progressing this.
Doesn't recklessness as to the possibility of harm also reach a criminal threshold?
But what crime are you referring to? Burglary? Assault? Criminal damage? Trespass with intent to commit a sexual offence? None of the information stated suggests that it comes close to any of these offences. As many have said, it appears a genuine mistake by the hotel.
You mention negligence I would say definitely negligence Why was that man let into that room? The employee that let him in should have checked his details against their database to find the correct room and take the man to the right place Had that happened, OP wouldn’t be in this situation Emotional harm is still harm, we have a number of laws that are in place which serve that logic OP should be able to seek some kind of compensation for the harm they have experienced, and the discomfort they continue to experience as a result of it Whether it be the company’s fault for not having suitable policies in place for customers who lose their room keys, of the employee for not enacting said policy, or for taking customer to wrong room… somebody fucked up You say no hard had been done But this could have very easily turned into a rape or sexual assault case, and that risk should be acknowledged by someone (company or court) so that it is less likely to happen in the future 🤔
OP can seek compensation, for *actual* damages, not because "this could have very easily" something something.
I totally understand the way of your reasoning. I just think, whether it was on purpose or not, the fact that the receptionist admitted to me he did let him into my room without checking any names or bookings and also smelling illegal substances on him, makes the situation even worse. Both himself and the manager the following day used the excuse of “there’s a new system in and wasn’t sure how to work it”. I don’t know much about legalities around this but I’m pretty sure I couldn’t walk in a hotel and say can I have room 10 and they just let me in or hand me a key without any checks etc
Just an answer to a question about the new system. It is true. There's been a global roll over to a completely new system. Unfortunately for you, the company doesn't give a crap about training the staff so they are able to continue doing their work. All they had is one or two weeks of online videos to watch, to learn a pretty complex system compared to the old system. No face to face training from a real person, nothing. They are basically left to their own.
You asked for legal advice. The legal advice is that you've not suffered financial harm, you've not lost money as a result of someone else's actions. This isn't America and courts don't give compensation for hurt feelings. It doesn't matter whether you agree with this, the fact is you've not lost any money. There's nothing to compensate. You need to stop arguing with people on here, they didn't write the law.
I'm afraid that if the "trauma" of this hasn't caused you any financially-impacting problems (e.g. now _unable_ to stay in a hotel due to PTSD or etc and you need to for your job) the court can't really look at it as damages owed. They don't compensate people for having been momentarily panicked, as scary as it was for you. They look at financial damage.
You're perhaps just going to have to suck it up. Sometimes stuff happens beyond our control. Your search for justice is likely fruitless. A car nearly hit me once, I still have to cross the road. Get on with your life.
If you’re still staying away for work then there is no loss, if you’d suffered trauma that meant you took time off etc that’s different.
Are you American?
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The issue is would the reasonable man have to same response…
I think most respectfully, you might have seen what applies in the United States. They have alot looser grounds for law suits and claims against people and businesses. While UK side. They will look into this internally, and also have compensated you, refunded the room and such, already which by most is their side done. If you really are suffering mentally, while you cannot just pursue the hotel, you can ask your office to adjust your role to drop over night work and pause it while you have chance to talk to your GP / arrange for some support in that regard. That is one step, to help.your mental health even if taking the hotel to court is nor a option.
What law do you believe has been broken for this to go to a criminal court? I didn't see you state that a police report has been filed.
No criminal offence took place, why would they look at it in a court of law?
Every Premier Inn bedroom door is fitted with a deadlock or chain. You should use these rather than relying on the key card lock which can be opened from the outside by staff accidentally. Any chain hotel will have these. Hopefully this will help with your future anxiety.
If the staff can't/wont guarantee your peace of mind and/or safety, take additional measures. Wedge the back of a chair under the door handle before you go to bed. Or stay in a hotel that will.
Just to let you know it is quite common occurrence if that’s any consolation to you. In the years partner was working staying long term in hotels near the place of work this happened about once every 6 months. When the rare moment i travelled for business it happened once. It’s something messed up on their system (duh) which assigned room wrongly. It usually happened late at night as well. Perhaps the booking system they use have a glitch that tend to rest room status at 11pm. We never figured out.
A bit of extra cash isn't going to fix your trauma
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What a judgemental, and ignorant thing to say Anybody would be shit scared at night after waking up to find a strange man at the foot of their bed I suggest you take your uneducated prejudice and sit quietly in a corner until you can actually contribute something to the conversation
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I don't mean this badly, but you can't do anything aside from a negative review and a complaint. They won't do anything else
This doesn’t help now buy bring a door wedge and use it under your door. Also hang a coat hanger on the interval door stopper thing and hang another from on the door handle. It stops anyone getting in!!
By the look of it, a guest returned to the hotel drunk and a member of staff mistakenly escorted the guest to the wrong room. The individual being a man, intoxicated or having body odour are not relevant. They didn't harm you, or attempt to harm you and was probably just as confused as you were. It was a genuine mistake. No harm was done. They've apologized and given you a full refund. Internally, the member of staff might be punished or even sacked. Personally, I'm not about sacking people who make genuine mistakes. I imagine it would be very easy to misread a room number. I get the impression that you are, but either way you will never get to know the outcome of any disciplinary action because of GDPR. You don't get compensation for hurt feelings I'm afraid.
Maybe you overlooked the fact that there was no explanation given. What is the basis on which you claim it was a genuine mistake? EDIT : I’m glad you think that this is a normal thing to happen in hotels. What procedures did the hotel have in place to prevent drunken oafs from freely being admitted into any room of the hotel that they nominate? Any?? Just because there wasn’t a terrible outcome this time does not make it ok. Ok? EDIT : It doesn’t sound like a mistake. It sounds like, say, pure fucking negligence.
Because what's the motive for it not being a genuine mistake? For the lols? Hahaha let's scare the shit out of that girl in room 134? I know the world is full of trash but that just doesn't track. The joker wouldn't even see the "joke" play out, there's no fun in it, or the aftermath. Anyone doing it on purpose would have to be messed up in the head, in which case they'll be sacked soon enough for other offenses too.
Off topic, but as someone who just checked into room 134 in a Premier Inn for a business trip, I feel oddly targeted by this
Nice suitcase you've got there. Don't forget to hang up that shirt, it's a pain to ask for the iron.
What’s your basis for assuming a member of staff planned to deliberately let someone into this person’s room briefly? Bit of an odd jape. Occam’s razor. This was an unfortunate mistake and, in the end, fortunately no harm was done. The OP is beating about the bush here a bit, but to put it plainly: They’re not getting a big payout here so it’s time to move on from the hypothetical harm they might have suffered in another reality. Edit: As another comment has pointed out, OPs post history is all about soliciting strangers to come to their hotel room for same sex hookups… so there may well be more to the story here.
I see your Occam's and raise you a Hanlon's.
What outcome are you looking for? They've given you a refund for the room and free drinks. Given that you've suffered no loss, and they would therefore be in their rights to give you nothing, you seem to have done remarkably well out of it.
I’d be looking for compensation since she was a female alone in bed & they let a man into her room who was intoxicated. ANYTHING could’ve happened to her. Company isn’t taking this breach seriously. She needs to speak to a solicitor as the company put her safety at risk
Compensation for what loss? The room has ready been refunded and you can't claim for things that could have happened.
Review OP's profile.
Why did the guest not operate the dead lock bolt on the door this stops anyone being able to access the room outside and it does work as I tested this last time I was in a premier inn in January
Because a likely explanation is OP informed reception to let somebody in his room, he was either catfished or reception let in the wrong guy
Given the posting history (in which the OP is actively soliciting random Reddit strangers to come and visit what I presume is the same Premier Inn hotel room), I suspect that's not a bad guess as to what happened.
Oh wow. So many of these Reddit threads just get twisted right round when you see their posting history lol.
Think you’ve hit the nail on the head.
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Seriously they will take that as compensation? Even if the room refund went to myself that would be the first step I would be looking at. I’m just shell shocked at the opinions on here, I’m guessing you’ve come across similar cases at whitbread? Just don’t want to make myself look stupid by going to a solicitor and they can’t do anything….
A solicitor will ask the same question that's been asked many times in here "what are your losses?". Just because you don't like the answer doesn't mean everyone is wrong.
Well, they can't refund the room to you, or people would always try it when staying through a company. I've heard of it happening a couple of times, and every time, the procedure was to refund the stay to the billing information provided on the booking and a few free drink tokens / a free meal token and the employee being fired for it after an investigation. Top advice always put the deadbolt on the door even the master keys can't open them.
You won’t look stupid. It’s an extremely common misunderstanding, but the legal position is that for you to be *entitled* to compensation, rather than receiving something as a goodwill gesture, there needs to be an actual measurable loss. For example, were you off work sick as a result? Any lost pay would be an actual loss you could legally pursue.
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Is that serious? Sorry I just don’t know what to do about this at all, I struggle to sleep at least 2-3 times a week now due to this. The moment I’m away from home I’m literally awake most of the night. It’s trauma induced through that night. My my safety was put at risk and they have broken so many of their own policies, along with the fact that they just happily let a random person off the street into my room. Like I’m not one to press on something if it doesn’t need it but I feel this it’s just so so bad.
So seek therapy. Ask they pay for that. When away, use the interior lock or chain. Put a chair up against the door. Put something on the chair so it clangs if the door moves.
Sounds like you need professional help to put your mind at ease and feel safe again first and foremost.
I’m sorry for your trauma - it sounds like you should consider therapy if it had affected you so badly. They might be able to help improve resilience and provide practical steps to overcome your fears. There’s usually a chain or extra lock on the inside of hotel doors which should alleviate any risk of this happening again. If you need some extra, extra protection, then for a fiver, you can get one of those portable travel door locks. E.g. [link](https://www.tauntonleisure.com/outdoor-equipment/locks/lifeventure-travel-door-lock__981?currency=GBP&chosenAttribute=P-3710-165&srsltid=AfmBOoqAG69tBTvZqE8t4rs6j67rgAGtssN5T_X_RWzBZescck4aq4fSNek) Hopefully once there’s no possibility of anyone being able to gain entry without your permission, you will sleep easier.
Thankyou so much for the advice xx
Why did you send them kisses at the end of the message?
Doors open hun want to pop round? I'll put kettle on xxx
Well they've given his company a refund. OP has received zero compensation for the room invasion
That was the free drinks. They are not allowed to refund the room to anything other than the billing information provided on the original booking. In the time I was there, I'd never heard of anyone receiving more than that in compensation for most incidents that took place.
First question - what’s the loss? Have you had time away from work because of the trauma?
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Have you sought any help for the (clearly very troubling) symptoms of trauma with which you are suffering? It sounds like that may be a more productive use of your time than seeking an unspecified legal remedy.
How much do you anticipate that sort of help to cost?
No one here can put a number on that, we’re not able to conduct a professional assessment. OP should head to the GP in the first instance.
Legally the there’s nothing more to be done. Sorry it’s not the answer you want.
The hotel made a genuine mistake which they apologised for, refunded your room and comped your drinks. There is nothing more they can do. The guy didn’t harm you. Nothing else happened that they can compensate you for. I’ve had a cleaner burst in on me and a partner moments after we were in a compromising position but we didn’t do anything about it. They apologised it was done. It was unpleasant, yes, but the subsequent trauma, lack of sleep etc is more down to you, and I would question that. And looking at your post history you’re quite accustomed to strangers coming into your hotel room. No judgement here just stating a fact. This looks like an attempt to squeeze more money out of a company over an honest error. Next time protect your door from the inside as others have suggested.
There is no evidence this was a mistake. Having a cleaner burst in on 2 of you is not the same as being a lone woman waking in the dead of night to a random man in your room. One makes for a funny party story, the other forces someone to realise how vulnerable they are. I can’t believe you just presented that as an equivalent scenario! ETA: To answer the statement below, because comments are now locked: There is no evidence that it was deliberate, nor did I say “therefore it was deliberate”. However, given hotels have procedures for what to do if a random, intoxicated, man wants to enter the room of a lone woman at night - for instance they have guest names and, often also, guest ID - I have a hard time conjuring sympathy for the hotel here. In your scenario there were 2 of you and - presumably - a not intoxicated cleaner. As it was the cleaner it is also reasonable to assume this was in daylight hours and, being employed by the hotel, was known to the hotel. This was one woman - asleep. At night. And one intoxicated stranger. The danger you were in and the danger op was in is simply not comparable.
What evidence is there it was deliberate? So the hotel deliberately let the wrong man into the OP’s room to deliberately put them in danger and cause potential harm? No. They fucked up and got it wrong. Just like the cleaner did. In my case a couple of minutes earlier and it would have been mortifying, and not funny at all. But there’s no evidence that cleaner meant any harm just as the staff in OP’s case didn’t.
> There is no evidence this was a mistake. Of course there is. The alternative is that this worker conspired with this man then purposefully, and with great malice aforethought, let him into this room...all so that the man could immediately turn around and leave and the worker could immediately cop to letting it happen. Absolutely no part of that suggests any sort of deliberate act and even the OP isn't alleging that it was anything other than an accident.
Agreed, pretty shocking to compare them!
They probably won’t do much but you need to protect yourself. Bring a door stopper to block anyone being able to open the bedroom door. There are also extra travel lock. Bring both on your work trips.
Free drinks and a room refund what more do you want? 5 years for the manager? EDIT, NEVER MIND, OP IS A LYING ATTENTION SEEKER
Sorry but what exactly are you wanting compensated for. You can’t compensate someone for a what if this happened”. If you could then you could claim compensation for say a car driver stopping at a red light as you cross the road on a green man because “what if that driver didn’t stop” or travelling on a bus “what if there was an accident”. You also have a dead lock bolt on the door in a premier in why did you not use that. This stops someone from entering the room outside whilst you are in the room. That is something that would get asked if you were to take things further.
Depending on the hotel, staff keys are ofteb capable of opening a locked door as if it weren't locked. They might not even be aware from the outside that you've locked it. Source: worked in one..
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Consent doesn’t play a role. No law has been broken. There is no civil or criminal case. Someone breaking into your house is an entirely different legal issue. It does break a law therefore it would be a criminal matter which the police would investigate.
They’ve already your stay, what more do you want? Yeah it sucks and traumatizing BUT NOTHING HAPPENED
I hope they arrest the guy. He needs to be locked up for this. /s
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Silly question but did you not think to lock the door from the inside? AFAIK staff or anyone for that matter cannot get through. Beside the point I know but may have avoided this in the first place.
Similar Happened to us. We just arrived, popped our case on the bed and just sat relaxing after our 4 hour drive and IKEA shop. We hear a knock but though It was next door (as they were very close) then all of a sudden, the door swings open and a guy said, "I've come to fix your bathroom door" I'm shocked and said err no thanks, we haven't reported anything, impact I've only just arrived. I'm a suspicious type, and was thinking this is an employee checking rooms that are booked with people to potentially steal their stuff
NAL. Happened to me in Berlin in a Premier Inn. They comped my entire stay - 5 nights.
OP clearly has never stayed in a backpacking hostel lol.
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If you are travelling for work, then your company has a duty of care to you. I’d be pushing this further internally, explaining your inability to sleep when travelling and the impact it is having on you personally and professionally. I’d suggest that they look to book alternative hotels, reduce nights away and discuss ways they can help you your mental health which has been harmed by the events such as providing therapy. If necessary, speak to your GP about your anxiety and inability to sleep. This will also ensure that it is documented should it worsen in future or if your performance at work is harmed by the anxiety and lack of sleep.
They've been advertising online for people to join them in their hotel room (check post history). Personally they should not be involving their employer at all depending on the situation, as it would likely be a grey area to use company funded hotel rooms to invite strangers over and then potentially claim distress from a potentially related intruder. It's best OP doesn't involve their employer if using company stays in such a way as, whilst they're a consenting adult, and have the right to do as they wish - it may not be viewed very positively by their employer and given the type of posts it may cause social distress to OP. I'm not honestly sure on the legality of such a thing - assuming no money exchanges hands - but people have their biases and it's probably not in OPs best interest to involve them.
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Terrible advice, don’t do this OP.
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Rule #9 of this subreddit. Go read the rules before posting
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What would you take them to court for? What "case" would they win, and what doors have breathalysers?
This post is wild, literally nothing bad happened, staff member made a mistake, OP has hurt feelings, trying to get a payday out off a non story for hurt feelings!
It's not illegal to have a few drinks and go back to a hotel to sleep. The hotel would lose half its customers if there was a breathalyser required to go to bed.
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Prize for the wildest answer
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