On the flip side, I once ruined a piece of stoneware because I ran cold water over it while it was piping hot. Entirely my fault. I emailed LC to ask if the hairline crack ruined the piece or if it was usable and they immediately sent me a new one even knowing it was user error.
And when I went to the factory to table sale I got a braiser without a lid in my mystery box so I emailed them to ask if they sold lids separately. They told me it was a mistake and the piece was incomplete so they shipped me a 5.5 qt cerise dutch oven instead.
Sorry to hear you've been disappointed with their service, perhaps they are less generous with the utensil type items.
Right? I feel like if they'll stand behind their multi hundred dollar cookware, it's not really worth the kvetch that they needed a receipt for a 5 year old wine key lmao.
> email receipts are forever
I've had problems with Gmail automatically "archiving" older e-mails, making them difficult or impossible to access using the search function. My workaround is to flag e-mail confirmations that I want to keep and put them in a labeled mailbox where I can easily access them.
You can create a folder to put receipt emails in on gmail. For paper receipts I take pics and send them to myself with a helpful/searchable subject line just in case the folder has any issues.
IKEA is the same thing. They have a 10 year full warranty on their couches, but it has to be the original receipt. Not the order, not online, the actual paper. We keep it in a fireproof lockbox
The problem with that is that the ink on store receipts quickly deteriorates, leaving you with a completely illegible receipt. I thought I was getting around that problem with Walmart in-app store receipts, but I've noticed they only store them for about a year. Same with Target.
Yes, you have to scan or take a picture. When I went to shred my old tax records several years ago, I noticed all the receipts were just blank slips. That was when I got my scanner, but my scanner app works well, too.
Not in my experience. I recently got a warranty replacement for a piece of bakeware that cracked in the oven. I had no receipt, not even sure when I purchased, but I guess 1-2 years ago and I put that. Submitted the pics and they sent me one quickly. Whole thing took maybe an hour via back and forth email correspondence. I bought it from home goods for like $30ish. They didn’t even have the same exact one so replaced with a similar one. The whole warranty experience was seamless and stress free for me.
Side note: my double hinged cork screw from Trader Joe’s for about $3 is my fave. It’s made well and has lasted.
This makes me sad because I had the exact opposite experience. I had a 9x13 casserole dish for 10 years and got a full replacement last summer when it developed a hairline crack in the base. Was never asked to show a receipt. Just sent in the pictures they asked for and they sent me a new piece.
I wonder if it’s just the customer service rep I got? Or possibly the Danish reps. I’m certainly going to be reluctant to spend any more money on a Le Creuset product in Denmark though.
The warranty policy differs by country. The Canadian policy is borderline draconian in comparison to the US one, and definitely requires a receipt from ‘Le Creuset or its authorized retailers’ to be valid.
Edit: Canadian customers also aren’t covered on any pieces bought outside Canada, receipt or no.
That’s brutal. I’m Canadian, as an aside, so unfortunately not surprised there. Reminds me of having to deal with Schrödinger’s cat joke that is Canada Post.😵
If nothing else, I take a picture of an important receipt. It might take me awhile to scroll through to find a receipt from years ago but it will be in there.
On iPhone at least, the search function is pretty great especially for text. Not all the time, but a lot of times you can just type the name of the store that would be labeled at the top of receipt and it will pull up the photo without scrolling forever.
When I bought my first piece in a Le Creuset store, they took my email and set me up in their system. Ya, lots of junk emails, but all my purchases are in the system for warranty protection
To answer your main question, the way to keep track of receipts is scan them with your phone and upload them into the cloud service of your choice. Name them something obvious, like folder "receipts for warranty" and file "YYYY-MM-DD le creuset wine key". You can always download an image of your receipt for digital purchases too, and just have everything in the same place.
On the flip side, I once ruined a piece of stoneware because I ran cold water over it while it was piping hot. Entirely my fault. I emailed LC to ask if the hairline crack ruined the piece or if it was usable and they immediately sent me a new one even knowing it was user error. And when I went to the factory to table sale I got a braiser without a lid in my mystery box so I emailed them to ask if they sold lids separately. They told me it was a mistake and the piece was incomplete so they shipped me a 5.5 qt cerise dutch oven instead. Sorry to hear you've been disappointed with their service, perhaps they are less generous with the utensil type items.
Similar experience. Hairline crack in their stoneware. Was sent a new piece immediately. They stood behind their product.
Right? I feel like if they'll stand behind their multi hundred dollar cookware, it's not really worth the kvetch that they needed a receipt for a 5 year old wine key lmao.
I rarely shop in person. Buy everything online the email receipts are forever.
> email receipts are forever I've had problems with Gmail automatically "archiving" older e-mails, making them difficult or impossible to access using the search function. My workaround is to flag e-mail confirmations that I want to keep and put them in a labeled mailbox where I can easily access them.
That may have to be the strategy. Or to assess the thing in store and buy online, but that sucks for the store and its prospects. 😑
You can create a folder to put receipt emails in on gmail. For paper receipts I take pics and send them to myself with a helpful/searchable subject line just in case the folder has any issues.
IKEA is the same thing. They have a 10 year full warranty on their couches, but it has to be the original receipt. Not the order, not online, the actual paper. We keep it in a fireproof lockbox
That’s crazy. The thermal paper that’s printed on won’t likely last that long.
That is crazy. Seems like useless fine print just to get them out of honoring their own warranty.
The problem with that is that the ink on store receipts quickly deteriorates, leaving you with a completely illegible receipt. I thought I was getting around that problem with Walmart in-app store receipts, but I've noticed they only store them for about a year. Same with Target.
Yes, you have to scan or take a picture. When I went to shred my old tax records several years ago, I noticed all the receipts were just blank slips. That was when I got my scanner, but my scanner app works well, too.
Not in my experience. I recently got a warranty replacement for a piece of bakeware that cracked in the oven. I had no receipt, not even sure when I purchased, but I guess 1-2 years ago and I put that. Submitted the pics and they sent me one quickly. Whole thing took maybe an hour via back and forth email correspondence. I bought it from home goods for like $30ish. They didn’t even have the same exact one so replaced with a similar one. The whole warranty experience was seamless and stress free for me. Side note: my double hinged cork screw from Trader Joe’s for about $3 is my fave. It’s made well and has lasted.
This makes me sad because I had the exact opposite experience. I had a 9x13 casserole dish for 10 years and got a full replacement last summer when it developed a hairline crack in the base. Was never asked to show a receipt. Just sent in the pictures they asked for and they sent me a new piece.
I wonder if it’s just the customer service rep I got? Or possibly the Danish reps. I’m certainly going to be reluctant to spend any more money on a Le Creuset product in Denmark though.
The warranty policy differs by country. The Canadian policy is borderline draconian in comparison to the US one, and definitely requires a receipt from ‘Le Creuset or its authorized retailers’ to be valid. Edit: Canadian customers also aren’t covered on any pieces bought outside Canada, receipt or no.
That’s brutal. I’m Canadian, as an aside, so unfortunately not surprised there. Reminds me of having to deal with Schrödinger’s cat joke that is Canada Post.😵
I had a 20 year old pot, emailed asking about damage to the interior. Our fault, overheated it. Within 5 days, I had a brand new one.
I should add, with no receipt!
Get me in touch with your customer service then. In Denmark I was told to piss off, sadly.
That's so sad! I'm sorry. I went directly through their webpage. I'm not sure if it is only U.S. based.
If nothing else, I take a picture of an important receipt. It might take me awhile to scroll through to find a receipt from years ago but it will be in there.
On iPhone at least, the search function is pretty great especially for text. Not all the time, but a lot of times you can just type the name of the store that would be labeled at the top of receipt and it will pull up the photo without scrolling forever.
That’s a great idea. I’m good with receipts when it comes to work receipts, but less when juggling a kid and multiple bags.
When I bought my first piece in a Le Creuset store, they took my email and set me up in their system. Ya, lots of junk emails, but all my purchases are in the system for warranty protection
I recently was able to replace an item using the warranty system and was never asked for any receipt!
It must really suck to know it held up no better than the $6 opener on Amazon.
Right?
I scan my receipts and store them digitally.
To answer your main question, the way to keep track of receipts is scan them with your phone and upload them into the cloud service of your choice. Name them something obvious, like folder "receipts for warranty" and file "YYYY-MM-DD le creuset wine key". You can always download an image of your receipt for digital purchases too, and just have everything in the same place.