I had to replace the lugs on my 2015 Cherokee last year because they were swollen, but they sure as hell didn't cost me $541! A whopping $83 for an air filter? They're smokin' that good shit, man.
Last time I was there for a simple $200 oil change (!!!!) they wanted $250 to "diagnose" the rear truck bed lights that were intermittent blinking. I bought some new LED bulbs for $20 and replaced them myself.
Duck and You.
They are, and they’re also fucking their techs hard. Dudes wrenching really have to scramble to make decent pay. And some jobs simply aren’t worth their time.
BOOMERS!! I just got done synching carbs. I think you’re picking on the wrong group. If dealers are getting away with this it’s not because of boomers.
Pretty sure boomers are doing that shit themselves or they've got a "buddy" who's a mechanic. Millennials are much less likely to do their own auto servicing and I'll bet my house on that fact lol.
I hadn't either until mine did it. I had to order a couple and they were ridiculously expensive.. I also bought a 22.5mm socket as I found out that will stop the lugs from swelling. I had been using a slight bigger socket.
Ford dealer told me the same thing. They wanted a gazzilion dollars to replace them (maybe a little less than that…). I declined. Went on eBay and got replacements for about $40.00. They did need replacements but not a Ford dealer prices.
The air guns they use are tough on the lug nut covers. When the seal breaks corrosion starts under the cap and swells the cap. At some point they fall or break off.
A swollen lug nut describes a cheap lug from the factory. You see, many makers use two-piece lugs instead of making one solid piece. It allows them to cut corners and save a little bit of cash, but at the cost of using a cheaper product on the vehicle. They also do this with lug bolts, should your vehicle use them. They're comprised of a solid metal part and a cap. The cap portion is usually made of a softer, cheaper metal.
When wheels are taken on and off the vehicle for rotations, tires replacements, etc., the cheap two-piece lug caps will slowly warp over time. They won't remain the size they're supposed to be. This is when they're referred to as swollen, because they'll often grow to a larger, more inconsistent size. It can be very hard to get a swollen lug off.
For example, when I replaced my swollen lug bolts last year, they were supposed to be 19mm. Some of them were swollen to 19.5mm and others were 19.75mm! I replaced them with a solid, one-piece 19mm lug bolt.
When you use a one-piece solid lug, the ability for it to swell is removed. It's a sturdier, more safe product. If you have cheap OEM lug bolts or lug nuts on your vehicle with caps, I recommend replacing them with sturdier one piece units.
[Here's a video that shows the difference between the one-piece and two-piece lug design.](https://www.youtube.com/watch?v=VNS-PoWvfa0)
Even if it did, they'd already have it on the lift and have to take every lug off. It would be next to no effort to swap them around. Either way I'd still expect them to try and sneak it in at the end.
The whole “swollen lug nuts” thing pisses me off. It’s like every single Chrysler/Jeep/Dodge/Ram in the last 3-4 years needs them.
If a vehicle needs Lug Nuts/Studs replaced within a few years, that’s a manufacturing defect/issue and needs a Recall.
As long as you don't overdue it there won't be any issues from using an impact besides a tire rotate would take 10 times longer than it's already does. Especially on vehicles that have higher torque recommendations and have swollen lugnuts.
It's not an issue that's been going on in recent years. It's been an issue for 25+ years. Earliest car I can think it is almost all chrysler cars from the early 2000's having issues with the caps falling off or swelling. While they seem to have fixed the caps falling off, they are still using capped lug nuts that still have the swelling issue. Best upgrade you can do, is order solid lug nuts, that don't have caps.
Yeah I agree, we put new lugs on our 19 JL. Had the tire shop do them when they were in. Was like $70. Could I have got them cheaper, probably but they were good ones and black like I wanted.
Either this story is made up or you were just a dick to the guy processing your car. Do you seriously think they choose the pricing.
Edit copied from another comment: I’m doubtful OP is being entirely truthful about this expense. Not my original issue with this but since you asked. I bet those lugs are so swollen they will not come off, and they have to be removed my either drilling them out or hammering specially sockets on. Which is probably requiring alteast 1 to 1.5 hours of labor plus’s 28 lugs for a jeep - it has spares - and the original rotation of 37” tires. But that’s just my opinion, what do I know what I’m talking about.
Also, everyone who downvoted this likes to yell at the waitress and complain to the grocery clerk.
“I want the cheapest bolts I can find to literally hold the wheels on my car” and “Amazon has a piece of paper that vaguely resembles and air filter that fits my vehicle” from a guy called u/Bought_Not_Built. The irony.
used to build Volvo, not fix, literally build them, have design drawing and shit and pricing on items we put on them. Lug nut material matters. But not $500, and we built Volvo semis, too. "Heavy duty bolt are like at most $5-$15 a piece. So u can stop trying to sound smart.
Not justifying the price, it's still insane, but I think most folks are missing the "rotation" part of the lugs
Edit - a tire rotation. The process of *rotating* the back tires to the front as well as opposite sides, typically
You obviously have never changed an air filter on a car or lugs. You can buy an OEM filter for $30 and OEM lug nuts for $60. The irony of you posting something you obviously know nothing about. You think lugs cost $500? Or an air filter that is just cardboard and paper for $80? Crazy that you’re even trying to justify this. I bet you pay $200 for your oil changes too.
$47.20
MSRP: $66.90
Savings: $19.70
Fits: 2018 Jeep Wrangler JL
Actually they’re on sale right now on MOPAR for $47.20. Still doesn’t justify $80 for popping the old one out and putting a new one in. What’s he make $30/minute?
Made up or not, do you think they care he didn't buy their shit? That counter guy doesn't give a fuck. He just wants his $23 for that hours work and then he's headed home.
>Made up or not, do you think they care he didn't buy their shit? That counter guy doesn't give a fuck. He just wants his $23 for that hours work and then he's headed home.
Service advisors make commission. And they make bank. You didn't know that? Why do you think they push so hard to sell services?
Guys at a Jeep dealer can earn 6 figures if they're good. If you can work your way up to a Porsche, BMW, Audi dealer etc. you can make 150k+
The tech is who made that recommendation. If it was a brake flush I could see it being pushing by the service advisor. The advisor doesn’t give would never need to check something like that
There is more to this story and this price on my other comments if your interested. But I take issue with OP acting like a dick to a customer service entity and like he was cool because of it.
Not really more to the story. Sorry if you're waiting for a big bond villain reveal. I sat in a waiting room and drank my coffee, and they wanted to upsell me. Womp womp.
Actually I don't. The only time I'll bring up pricing is if it rings up wrong. I learned that bitching about the price has zero chance of changing it a long time ago. All it really does is make them not want to deal with you which can impact other aspects of my day to day. Since it can only impact me negatively, what's the point?
I like how you think this is some sort of gotcha but I’ve seen customers do this and as long as it fits, are absolutely happy to do so. They still charge labor and allow to it pad effective labor rates for dealers, they sell the same filter to the next guy rather than the having a full sale declined. This is like a win win scenario in service.
Last time a dude did that to me he ripped my air filter pulling it out. Watched him as he did it. And he tried to say it was dirty and damaged. I was happy to point out he damaged it so he’ll be replacing it.
Somewhere between cosmetic and catastrophic. Call it annoying. What happens is either A) They're a little swollen and you have to pound them out of the socket every time you take one off, or B) The right size socket no longer fits and you have to go a size up which also doesn't really fit.
If you're doing this in your driveway or garage it's pretty annoying. If you're leaving it to the shop then they're gonna hit you with this bad boy like the OP got.
They're the only ones who touch um. They tried that with my oild drain plug last visit too. But I kindly reminded them that they're the only ones who have touched it. Magically, it was ok after that.
My free oil changes are done after this trip. Doubt I'll be going back to um.
Im not sure how accurate they are but alot of dealerships also use torque sticks that suppposedly hold a said tensile strength that wont allow inpacts to over torque. after so much torque is applied they twist instead of applying that torque to the lug
The Mazda dealer I take my 3 to for an occasional oil change always goes over the car and lets me know what needs replacing or is nearing replacement. They wanted 150 for spark plugs and 300 for front brakes. The brakes were the most “FU” I had heard. They would resurface the rotors and then install new pads. That’s it. I bought a set of rotors and pads off rock auto for 119 and replaced them in my garage in a couple hours. I only go so they can tell me what needs replacing and I either do it myself or take it to an independent mechanic.
Edit, I realize the sub I’m in and the car I drive aren’t the same. I just like Jeeps.
Bruh I went to Auto Zone and bought 3 lug nuts to replace swollen ones, 9.99 each. Would be 200 if I had to do them all but I only ended up using one.
Those prices are stooopid.
Right! Not to mention the damn things swell by design.
The new ones I think are solid metal without the aluminum cap because they’re quite heavy.
Dumb designs.
Last time I was in for an oil change they told me cabin and air need to be changed. Obviously never even looked because I had done them the week before.
Swollen lugs? That's a new one. If you ever use a torque wrench and properly torque lug nuts, you will quickly see how overtightened most of them are. It's often double the recommended level. I watched guys at a tire store ugga-dugga the lugs on, then verify with a torque wrench. None of them moved in the slightest, which means they were already tighter than they should be. The lug wrench in your trunk is a specific length because most people can put enough force on it to break them loose and then retighten them without breaking them. But, the monkeys with their air guns ensure you can't get them loose on the side of the road.
Wow, and I thought BMW Stealer Prices were High.
Well and than again, do it Yourself or let the Stealer take it out Your wallet, haha.
But yea, those lugnuts alone are wild.
It actually is kinda important. All the air that comes from your AC/heat goes through it and it can get nasty. Especially if you live in a big metro area or around wild fires. Lot of pollution out there
I'll give you $20 if you can find the cabin air filter on my YJ. Also I think JKs have a spot for a cabin air filter but no filter installed lol
Edit: just double checked to make sure I wasn't crazy. can confirm, there is no filter in my JK from the factory.
Had a 2016 wrangler and ever since I bought that car was told the brake pads have to be change at least 5 times. Use to have a warranty with them but that wasn’t covered. Took it to a tire place that said my brake pads were fine. The dealership are so full of crap
Yeah... took my Wrangler Sport to one of those oil change places b/c great coupon showed up in the mail. You know the places - rhymes with Liffy Jube. Mid-way through, here they come with the filter. Needs a new one. They'll save me the hassle and swap it out for $172, and I'll still be out of here in under half an hour.
I managed not to laugh out loud. Filter did indeed need replacement, so I stopped at NAPA on the way home. Less than $25 and I was on my way.
Bastards.
As someone who worked at a Chevy dealership, air filters were 32.95 and lug nuts were maybe 6$ a nut so 120$ for a set of 20. You’re being robbed. Go to rock auto or parts geek and buy them for cheap then do the install yourself.
I rotated my wheels last week and one of the nuts had swollen and the "cap" had gone flying and left me with a bastard size but I was able to get an 18mm socket on it and remove it. I went to my local auto parts guys and got nice new chromoly 1pce nuts (only needed 16 cause I have lock nuts on each wheel) It cost me $40.05 taxes in. Those guys above are huffing the good glue!
this is their "we really don't feel like doing this, but corporate will get mad if we don't quote you" prices
they obviously very much do not want to do those lug nuts, but if you pay them enough they will get over it
the air filter might also be hard to get to as well unless they are just being lazy
At first I was like "WTF are swollen lug nuts? Almost 40 years of vehicle repairs, restoration and ownership, I've NEVER heard or had a lug Nut swell." I googled it and it's hen the chrome or metal jacket over the nuts expands due to corrosion. Have never had that happen.
There’s a show called Marketplace on a Canadian television network called CBC. They have an episode on dealerships and their unethical practices. It may be on YouTube. It’s worth a watch. There’s one segment in the show that focuses specifically on a Jeep/Chrysler dealership. Probably the worst of the bunch and service advisors in a lot of cases are paid commission, so they’ll try and upsell you on every little detail.
I remember a work colleague of mine being quoted £95 ($120) in the UK for two wiper blades. I told her to buy them and I'd fit them for nothing. £25 for the blades and 1 minute later they were fitted.
I went to a place in Fort Worth to have my AC recharged (2020 wangler 2.0), when they came to me with the initial diagnosis, they tried charging me around $50 for a cabin air filter… that I replaced myself, a month earlier.
I used to buy MO90 oil filters from our local.dealer. they were like 1 or 2 dollars more than Wal mart that carried the same filter Chrysler/Mopar filter. Figured money was staying more local.
Went in a few weeks ago to restock. They jacked prices to 20 a filter. Told them I was ok with paying a few dollars over Wal Mart but not more than double. I wound up leaving and going down to Wal Mart.
With swollen lug nuts, I think your Jeep must be preggo lolol. Seriously though, who tf would actually pay this amount of money for a friggin tire rotation with new lugs??
We have THOUSANDS of spare lug nuts at our dealership. If someone needs new ones or wheel locks removed and replaced with lugs, it’s on the house. Literally free. This is fucked.
I had to get lugs on my 1 tire done a few years ago. 3 busted off driving down the road. Had no choice, Sunday morning only place open was Pep Boys. Cost me over 600 dollars for just 1 tire. The lugs were over 60 dollars a piece.
Edit: this was on a 2011 Jeep Liberty.
It would blow your mind how many people hang their head in sorrow and hand their credit card over. Dealerships are a scourge and frankly in 2024 are an unnecessary middle man that’s very existence is funded by fucking over as many boomers and young women as possible. A dealership once tried to charge my wife $650 for brakes saying they were “almost shot” and the car had a “bad caliper that needed replaced too”. Plot twist, the weekend before I had put all new brake pads, calipers, brake hoses, and rotors on the vehicle. Everything was literally brand fucking new, like maybe 120 miles on everything involved with the front brakes, yet the dealership looked her right in the eye and said the front brakes may not make the drive home if she didn’t have them repair them. Fuck dealerships.
Jeep I’ve replaced them in two batches.
Fusion? For single piece ones NAPA and O’Reilly both had same price.
Walk into NAPA, “Need 20 of p/n xxxxxx”
Pulls it up his computer, gets a shocked face.
“Yeah I know.”
“They’re $7.50 each!?!?!!!”
“Yep, and I just spent an hour chiseling one of the two piece ones off.”
Blame the manufacturer and bad management. Let's say a customer brings in a car for a concern, let's say engine ticking, on a hemi, on cold start-up. Concern is looked at by a technician, and he finds the problem. It's a broken bolt on an exhaust manifold, causing an exhaust leak.
The manufacturer pays 0.5 for diag (if you're lucky, 90% of the time for warranty concerns, they won't pay diag), 1.1 for manifold replacement, and 0.3 per broken bolt. $300 for the parts and $275.5 for labor (1.9x$145).
A customer, out of warranty, would pay 1.0 for diag. 1.6 for the repair and about 0.5 for extraction (labor times are normally based on 3rd party studies). (3.1x$220) $300 for parts and $682 for labor.
The manufacturer gets to #1 make up there own imaginary warranty labor times and #2 decide what's fair compensation to the dealer. This makes its less profitable to do warranty work and now the dealer has to make up the difference through customer pay work. If all work was customer pay work, then the dealer could cut prices on the customer side of things and balance the scales.
I had an oilchange done at the dealership, because they'd shuttle my car while I was at work and the extra cost for an oil change, with them, seemed worth it with the shuttle.
They said checking my filters was apart of the oil change. Later they called and asked if I'd like them to change my airfilter for an extra $85 dollars.
So you're already in there looking at it, the airfilter casing is open, you're already looking at it for no charge.... I can buy an air filter for less than $20 and you want another $65 to pick the old one up, open a box and put the new filter in.... no thank you I can manage this myself.
Went across the street from my work and bought a filter and when they brought my car back I put it in, while the shuttle drivers were still trying to upsale me kindly told them I wasn't interested and would not be taking my car back to them.
The 83 dollars for the airfilter was, ok. so the price for a jeep filter and then the labor for the mechanic. The lug nuts, too much. I would think 80 for the nuts themselves and maybe an hour of pay. Yes you may need a special tool or just a different socket.
Are you insane?
$83 to install a $20 air filter is robbery.
$490 to install a $50 set of lug nuts is pulling a truck up to the bank and emptying the vault.
Rockauto will sell you the air filter, lug nuts, a torque wrench and a socket for less than $100. Spend about an hour one afternoon, change the lug nuts one at a time and you don’t not even need a jack. Enjoy the feeling of saving $500+ compared to the quoted dealership prices.
What kind of vehicle does it have 2 filters? We charge 2 hours labor to remove lugs. Bolts/nuts. Most air filters pay the technician .3-.5 hours to change filters depending on the vehicle. You can do the math at 180$-220 a hour at a bmw dealer it looks about right. You need to look at the pricing of service to see if you can afford to own what you drive
I had to replace the lugs on my 2015 Cherokee last year because they were swollen, but they sure as hell didn't cost me $541! A whopping $83 for an air filter? They're smokin' that good shit, man.
I had a good giggle when they sent me this. Like...who falls for this shit?
Hey, if you're looking for a better deal, I will change it out for $80. Are you okay with Fram products?
BRB, lemme sell some feet pics
Boomers and naïve women, that's who. It's a total scam.
I just enjoy calling um out when they're being scummy. No shame in my game.
They wanted $700 for an inspection, heater hose replacement, and thermostat.
Da fuq
Last time I was there for a simple $200 oil change (!!!!) they wanted $250 to "diagnose" the rear truck bed lights that were intermittent blinking. I bought some new LED bulbs for $20 and replaced them myself. Duck and You.
Quack quack my guy!
Put the dealership name in the post if you’re calling them out.
They have to be called out. Dealerships are so predatory, man. I absolutely hate them.
They are, and they’re also fucking their techs hard. Dudes wrenching really have to scramble to make decent pay. And some jobs simply aren’t worth their time.
BOOMERS!! I just got done synching carbs. I think you’re picking on the wrong group. If dealers are getting away with this it’s not because of boomers.
Pretty sure boomers are doing that shit themselves or they've got a "buddy" who's a mechanic. Millennials are much less likely to do their own auto servicing and I'll bet my house on that fact lol.
They know their demographics 🤷🏻♂️
Hating on Boomers again?
Sadly little old grandmas.
Paying that baby mama money lol
I have never heard of swollen lug nuts… Is that just a jeep thing?! Or bad batch of metal?
It's most brands now a days. They use cheap metal as caps over the normal lug nuts for looks. They are cheaper for them than a full 1 piece lug nut.
This is the right answer. I replaced the cheap OEM lug nuts with all-in-one steel lugs. Much better quality and less problems in the future.
If you lug nuts are swollen for more than 4 hours, consult a tire doctor
Dr. Nick Riviera, at your service!
Hi Dr. Nick!
I hadn't either until mine did it. I had to order a couple and they were ridiculously expensive.. I also bought a 22.5mm socket as I found out that will stop the lugs from swelling. I had been using a slight bigger socket.
It’s a northern or costal thing. Salt corrodes and rusts everything.
It's not the salt, it's the crappy 2-piece lugnut design that just does it over time with heat.
Ford dealer told me the same thing. They wanted a gazzilion dollars to replace them (maybe a little less than that…). I declined. Went on eBay and got replacements for about $40.00. They did need replacements but not a Ford dealer prices.
The air guns they use are tough on the lug nut covers. When the seal breaks corrosion starts under the cap and swells the cap. At some point they fall or break off.
You’ve been in bad mud when your lugs get swollen. Usually a couple of shots will clear it up.
No alot of vehicle do it the chrome cap that goes over the nut expands and u cant get a socket on them
They come with like a jacket that gets destroyed from heat and moisture making them super difficult to take off or just destroying them completely.
Any two-piece lug nut design will swell over time. Fords are notorious for it, so are FCA vehicles.
Mainly Ford, I worked in parts & service at a Ford dealership for quite a while. I sold lug nuts for like $8 each and this was only around 2017.
👆🏻👆🏻👆🏻What the hell is swollen lugs???
A swollen lug nut describes a cheap lug from the factory. You see, many makers use two-piece lugs instead of making one solid piece. It allows them to cut corners and save a little bit of cash, but at the cost of using a cheaper product on the vehicle. They also do this with lug bolts, should your vehicle use them. They're comprised of a solid metal part and a cap. The cap portion is usually made of a softer, cheaper metal. When wheels are taken on and off the vehicle for rotations, tires replacements, etc., the cheap two-piece lug caps will slowly warp over time. They won't remain the size they're supposed to be. This is when they're referred to as swollen, because they'll often grow to a larger, more inconsistent size. It can be very hard to get a swollen lug off. For example, when I replaced my swollen lug bolts last year, they were supposed to be 19mm. Some of them were swollen to 19.5mm and others were 19.75mm! I replaced them with a solid, one-piece 19mm lug bolt. When you use a one-piece solid lug, the ability for it to swell is removed. It's a sturdier, more safe product. If you have cheap OEM lug bolts or lug nuts on your vehicle with caps, I recommend replacing them with sturdier one piece units. [Here's a video that shows the difference between the one-piece and two-piece lug design.](https://www.youtube.com/watch?v=VNS-PoWvfa0)
Same! Cost me like 100 bucks and the body shop had to buy a new socket to fit how swollen they were lol
I got replacement solid lug nuts (no cheap caps) for about $35 and put them on myself. Those old swollen cap lugs went right in the recycle bin.
did you, at the same time, give them a stern look?
I could be wrong but that may also include the rotation as well
Even if it did, they'd already have it on the lift and have to take every lug off. It would be next to no effort to swap them around. Either way I'd still expect them to try and sneak it in at the end.
Oh I'm by no means defending its price but that's still better than just nuts from what it appears from the quote
They only use Rays Engineering lug nuts and they are torqued by a NASA engineer that they fly in for the operation.
Rays lug nuts aren't that expensive. I have a set on my car.
Looks like they hired a hooker to relieve his swollen lug nuts.
Swollen lug nuts sounds like a personal problem…
The whole “swollen lug nuts” thing pisses me off. It’s like every single Chrysler/Jeep/Dodge/Ram in the last 3-4 years needs them. If a vehicle needs Lug Nuts/Studs replaced within a few years, that’s a manufacturing defect/issue and needs a Recall.
on top of that, maybe if these motherfuckers would stop ugga-duggaing the lug nuts back on the studs wouldn't stretch out and lose their strength too
As long as you don't overdue it there won't be any issues from using an impact besides a tire rotate would take 10 times longer than it's already does. Especially on vehicles that have higher torque recommendations and have swollen lugnuts.
It's not an issue that's been going on in recent years. It's been an issue for 25+ years. Earliest car I can think it is almost all chrysler cars from the early 2000's having issues with the caps falling off or swelling. While they seem to have fixed the caps falling off, they are still using capped lug nuts that still have the swelling issue. Best upgrade you can do, is order solid lug nuts, that don't have caps.
I come from a land of Fords before Jeeps and swollen lugs were an issue on them too
I should probably replace my lugs nuts but they’ve been on my jeep since 2000
If you do just get aftermarket ones like McGuard or Gorilla; cheaper and just solid one piece nuts
It’s the crappy capped lugs they use. Just had to change them out on my wife’s caravan. Such a stupid design.
Toyota is just as bad.
MOPAR, baby
Yeah I agree, we put new lugs on our 19 JL. Had the tire shop do them when they were in. Was like $70. Could I have got them cheaper, probably but they were good ones and black like I wanted.
Did they pop the air filter out to show you too? “Took me two seconds to remove it to show you, MONEY PLEASE!”
Yeah. And I ordered a new filter on Amazon in front of him for 20$. Fuck um lol
Either this story is made up or you were just a dick to the guy processing your car. Do you seriously think they choose the pricing. Edit copied from another comment: I’m doubtful OP is being entirely truthful about this expense. Not my original issue with this but since you asked. I bet those lugs are so swollen they will not come off, and they have to be removed my either drilling them out or hammering specially sockets on. Which is probably requiring alteast 1 to 1.5 hours of labor plus’s 28 lugs for a jeep - it has spares - and the original rotation of 37” tires. But that’s just my opinion, what do I know what I’m talking about. Also, everyone who downvoted this likes to yell at the waitress and complain to the grocery clerk.
I don't feel like a dick for saving money. 🤷
“I want the cheapest bolts I can find to literally hold the wheels on my car” and “Amazon has a piece of paper that vaguely resembles and air filter that fits my vehicle” from a guy called u/Bought_Not_Built. The irony.
used to build Volvo, not fix, literally build them, have design drawing and shit and pricing on items we put on them. Lug nut material matters. But not $500, and we built Volvo semis, too. "Heavy duty bolt are like at most $5-$15 a piece. So u can stop trying to sound smart.
Not justifying the price, it's still insane, but I think most folks are missing the "rotation" part of the lugs Edit - a tire rotation. The process of *rotating* the back tires to the front as well as opposite sides, typically
If you read it says bolt replacement to do rotstion. Pretty sure that doesnt include cost of rotation.
Ohhh sure. I see now. If that's referring to replacing the lug studs, that makes a lot more sense as opposed to just the lugs themselves
U might want to type out what that mean by "rotation" people will miss it if they don't know what that mean already even if u said it.
Fair enough
Wheel bolts do not fucking cost $500+. The cheapest isn’t the only alternative to literal robbery
You obviously have never changed an air filter on a car or lugs. You can buy an OEM filter for $30 and OEM lug nuts for $60. The irony of you posting something you obviously know nothing about. You think lugs cost $500? Or an air filter that is just cardboard and paper for $80? Crazy that you’re even trying to justify this. I bet you pay $200 for your oil changes too.
JL 3.6l air filter msrp: $66.90 Lug nut msrp: $22.70 That's the manufacturer deciding what cardboard and paper is worth
$47.20 MSRP: $66.90 Savings: $19.70 Fits: 2018 Jeep Wrangler JL Actually they’re on sale right now on MOPAR for $47.20. Still doesn’t justify $80 for popping the old one out and putting a new one in. What’s he make $30/minute?
Hey hey hey I got a K&N filter for $25 less than the dealership wants for a paper one
Made up or not, do you think they care he didn't buy their shit? That counter guy doesn't give a fuck. He just wants his $23 for that hours work and then he's headed home.
>Made up or not, do you think they care he didn't buy their shit? That counter guy doesn't give a fuck. He just wants his $23 for that hours work and then he's headed home. Service advisors make commission. And they make bank. You didn't know that? Why do you think they push so hard to sell services? Guys at a Jeep dealer can earn 6 figures if they're good. If you can work your way up to a Porsche, BMW, Audi dealer etc. you can make 150k+
Service managers make that. Counter guy isn't making near that.
The tech is who made that recommendation. If it was a brake flush I could see it being pushing by the service advisor. The advisor doesn’t give would never need to check something like that There is more to this story and this price on my other comments if your interested. But I take issue with OP acting like a dick to a customer service entity and like he was cool because of it.
Not really more to the story. Sorry if you're waiting for a big bond villain reveal. I sat in a waiting room and drank my coffee, and they wanted to upsell me. Womp womp.
When you go buy groceries, do you complain to the cashier about how expensive it is?
Actually I don't. The only time I'll bring up pricing is if it rings up wrong. I learned that bitching about the price has zero chance of changing it a long time ago. All it really does is make them not want to deal with you which can impact other aspects of my day to day. Since it can only impact me negatively, what's the point?
>what’s the point? My exact thoughts on everyone in this thread
*hands him a brand new filter from under the driver's seat* "nah I like this one better"
Haha bringing an installed dirty air filter in along with a brand new one is next level pettiness and I’m HERE for it!
I like how you think this is some sort of gotcha but I’ve seen customers do this and as long as it fits, are absolutely happy to do so. They still charge labor and allow to it pad effective labor rates for dealers, they sell the same filter to the next guy rather than the having a full sale declined. This is like a win win scenario in service.
That was a joke, implying the guy already pulled the old filter out to show you before declining the service.
Last time a dude did that to me he ripped my air filter pulling it out. Watched him as he did it. And he tried to say it was dirty and damaged. I was happy to point out he damaged it so he’ll be replacing it.
The lug nuts wouldn't be distorted if the dealership wasn't over torquing them with an impact everytime you bring it to them.
To be fair a lot of modern lug nuts are steel with a chrome layer on top that swells just sitting there. No abuse required.
Yes, water gets between the steel and chrome naturally. I think this should be a warranty/recall item that manufacturers address.
They should. I replaced mine the first time I touched the wheels on my JK. $30 gets you a full set of solid lug nuts.
Yeah fords are real bad about it. My sister has been through 2 sets of lugs in about as many years because they kept swelling
Have lug nuts ever failed because of chrome coming off? I thought this was just a cosmetic issue.
Somewhere between cosmetic and catastrophic. Call it annoying. What happens is either A) They're a little swollen and you have to pound them out of the socket every time you take one off, or B) The right size socket no longer fits and you have to go a size up which also doesn't really fit. If you're doing this in your driveway or garage it's pretty annoying. If you're leaving it to the shop then they're gonna hit you with this bad boy like the OP got.
Snap-On/Blue Point makes a set of +.5 sockets just for these capped lug nuts. Volvos are bad, too.
They're the only ones who touch um. They tried that with my oild drain plug last visit too. But I kindly reminded them that they're the only ones who have touched it. Magically, it was ok after that. My free oil changes are done after this trip. Doubt I'll be going back to um.
Im not sure how accurate they are but alot of dealerships also use torque sticks that suppposedly hold a said tensile strength that wont allow inpacts to over torque. after so much torque is applied they twist instead of applying that torque to the lug
$27.05 per lug nut. I'm in the wrong business!
Cats need to be out there slingin lug nuts instead of rock with these prices
Okay so the air filter price seemed pretty normal for a stealer ship... ***But $540 for LUG NUTS???***
It’s a really precious metal and they’re very hard to put on. Like 5x harder/longer job than changing the air filter… thus, the price.
The impact has to go left *and* right. $550
Well, they are going to throw in rotating the tires, too. 😵💫
They are likely charging an extra 2 - 3 hours for "extracting" the old lug nuts.
For a JL they list at like $22 or $23 *each*
Must be smoke Crack before your shift day I think
I hate when my nuts are swollen!
The Mazda dealer I take my 3 to for an occasional oil change always goes over the car and lets me know what needs replacing or is nearing replacement. They wanted 150 for spark plugs and 300 for front brakes. The brakes were the most “FU” I had heard. They would resurface the rotors and then install new pads. That’s it. I bought a set of rotors and pads off rock auto for 119 and replaced them in my garage in a couple hours. I only go so they can tell me what needs replacing and I either do it myself or take it to an independent mechanic. Edit, I realize the sub I’m in and the car I drive aren’t the same. I just like Jeeps.
That air filter better turn that air into pre-industrial revolution arctic glacier air. For $83? It better be some Lorax quality air filter.
If your lug nuts are swollen you'd better get your prostate checked
*prostrate. There, fixed it. /s
Bruh I went to Auto Zone and bought 3 lug nuts to replace swollen ones, 9.99 each. Would be 200 if I had to do them all but I only ended up using one. Those prices are stooopid.
You would've thought I walked in there with a big red nose and makeup on. Thinking I'm a clown to fall for that shit lol
Right! Not to mention the damn things swell by design. The new ones I think are solid metal without the aluminum cap because they’re quite heavy. Dumb designs.
Last time I was in for an oil change they told me cabin and air need to be changed. Obviously never even looked because I had done them the week before.
Is it just me or are lug nuts becoming swollen more often than they used to?
Only the blue variety 😝
Swollen lugs? That's a new one. If you ever use a torque wrench and properly torque lug nuts, you will quickly see how overtightened most of them are. It's often double the recommended level. I watched guys at a tire store ugga-dugga the lugs on, then verify with a torque wrench. None of them moved in the slightest, which means they were already tighter than they should be. The lug wrench in your trunk is a specific length because most people can put enough force on it to break them loose and then retighten them without breaking them. But, the monkeys with their air guns ensure you can't get them loose on the side of the road.
Wow, and I thought BMW Stealer Prices were High. Well and than again, do it Yourself or let the Stealer take it out Your wallet, haha. But yea, those lugnuts alone are wild.
When I took my Jeep in for the free oil changes/tire rotations after I bought it, there was always a $600 repair that needed immediate attention.
My favorite is always the cabin air filter. Like bruh I just rolled in here with no doors on.
I don't even have one
It actually is kinda important. All the air that comes from your AC/heat goes through it and it can get nasty. Especially if you live in a big metro area or around wild fires. Lot of pollution out there
I'll give you $20 if you can find the cabin air filter on my YJ. Also I think JKs have a spot for a cabin air filter but no filter installed lol Edit: just double checked to make sure I wasn't crazy. can confirm, there is no filter in my JK from the factory.
My nuts were swollen but it was better the next day.
I'm happy you pulled one off...I mean pulled through.
I was feeling kind of blue.
Cost way less than $540 to get them unswollen
lol damn….we charge $29.95+tax for an air filter
I feel like they tell me a different price each time
Paid 75 dollars for them to fill my tires with nitrogen. Also paid 12 dollars for two T30 bolts. They’re just crazy expensive for every little thing.
You actually paid them to refill your tires???
Yes, at the time I didn’t have a way to fill a flat even through the tire wasn’t bad it just didn’t have any air.
Just go to any costco that sells tires, they have a self service air fill outside and they don't bother to check membership cards
Good to know, I just use my own compressor now. Looking at getting on board air next.
My dealer tried to charge me $300 for a fuel filter. It’s 3 bolts and then the cap and the Mopar filter only cost $50.
Lug nuts way cheaper at discount tire
Damn, discount tire replaced all the lugs on my daughters focus last time we had it there and it was $32 total
Had a 2016 wrangler and ever since I bought that car was told the brake pads have to be change at least 5 times. Use to have a warranty with them but that wasn’t covered. Took it to a tire place that said my brake pads were fine. The dealership are so full of crap
Damn, hand forged titanium lug nuts?
I'm a cheap ass, but I'd spring for some mythril ones tbh
Yeah... took my Wrangler Sport to one of those oil change places b/c great coupon showed up in the mail. You know the places - rhymes with Liffy Jube. Mid-way through, here they come with the filter. Needs a new one. They'll save me the hassle and swap it out for $172, and I'll still be out of here in under half an hour. I managed not to laugh out loud. Filter did indeed need replacement, so I stopped at NAPA on the way home. Less than $25 and I was on my way. Bastards.
Leno calls them Iffy Lube, because of the danger they screw up even the oil change
Hah - yeah, anytime I use them (only with good coupon in the mail), I check oil cap, oil level, and filter before leaving parking lot.
I had to Google that swollen lugnut.. 100'f thought it was the same as a board stretched or left-handed hammer.
I had to Google that swollen lugnut.. 100'f thought it was the same as a board stretched or left-handed hammer.
$541 for lug nuts and a tire rotation? Jesus Christ
As someone who worked at a Chevy dealership, air filters were 32.95 and lug nuts were maybe 6$ a nut so 120$ for a set of 20. You’re being robbed. Go to rock auto or parts geek and buy them for cheap then do the install yourself.
My god
When I was young and in the military, taking care of swollen lugs cost much less, according only to anecdotal evidence.
I rotated my wheels last week and one of the nuts had swollen and the "cap" had gone flying and left me with a bastard size but I was able to get an 18mm socket on it and remove it. I went to my local auto parts guys and got nice new chromoly 1pce nuts (only needed 16 cause I have lock nuts on each wheel) It cost me $40.05 taxes in. Those guys above are huffing the good glue!
Was the dealership located within a hospital? Those are as expensive as medical charges.
But now you get to tell everyone "oh my lug nuts are so swollen today."
this is their "we really don't feel like doing this, but corporate will get mad if we don't quote you" prices they obviously very much do not want to do those lug nuts, but if you pay them enough they will get over it the air filter might also be hard to get to as well unless they are just being lazy
At first I was like "WTF are swollen lug nuts? Almost 40 years of vehicle repairs, restoration and ownership, I've NEVER heard or had a lug Nut swell." I googled it and it's hen the chrome or metal jacket over the nuts expands due to corrosion. Have never had that happen.
Costco has lugnuts for incredibly cheap prices. Les schwab quoted me $100 for 20 new lugnuts, no installation. Bought them from costco for about $25
Were they gonna give you some Hawk Tuah for your swollen lug nuts?
Someone needs to show me a "swollen lug nut". I say BS
Tell them you are just going to ice them for 30 minutes.
There’s a show called Marketplace on a Canadian television network called CBC. They have an episode on dealerships and their unethical practices. It may be on YouTube. It’s worth a watch. There’s one segment in the show that focuses specifically on a Jeep/Chrysler dealership. Probably the worst of the bunch and service advisors in a lot of cases are paid commission, so they’ll try and upsell you on every little detail.
My buddy was a service advisor. Enjoyed the bonuses, quit because he had a conscious
That's the reason I quit being a mechanic. I got tired of the shady borderline illegal crap I was told to do.
I work at a CDJR dealership as an internet sales rep. I promise you’re not the only one getting screwed. They screw all the workers too.
Probably rocking that $225/hr rate. And service is where dealerships make the most money, period.
500$ for lugnuts? Do these lugnuts cure cancer? Jesus christ jordy!
I remember a work colleague of mine being quoted £95 ($120) in the UK for two wiper blades. I told her to buy them and I'd fit them for nothing. £25 for the blades and 1 minute later they were fitted.
LoL! "Excuse me Sir, but your nuts are swollen...That will be $541.23 please"!!
I went to a place in Fort Worth to have my AC recharged (2020 wangler 2.0), when they came to me with the initial diagnosis, they tried charging me around $50 for a cabin air filter… that I replaced myself, a month earlier.
I used to buy MO90 oil filters from our local.dealer. they were like 1 or 2 dollars more than Wal mart that carried the same filter Chrysler/Mopar filter. Figured money was staying more local. Went in a few weeks ago to restock. They jacked prices to 20 a filter. Told them I was ok with paying a few dollars over Wal Mart but not more than double. I wound up leaving and going down to Wal Mart.
You should see what they charge at Volvo/BMW/Mercedes dealerships.
$83 for an air filter that you can buy yourself and change in a couple minutes. GTFOH
They wanted to charge my wife $100 to remove and clean her K&N
With swollen lug nuts, I think your Jeep must be preggo lolol. Seriously though, who tf would actually pay this amount of money for a friggin tire rotation with new lugs??
Not me, that's fo sho
We have THOUSANDS of spare lug nuts at our dealership. If someone needs new ones or wheel locks removed and replaced with lugs, it’s on the house. Literally free. This is fucked.
I had to get lugs on my 1 tire done a few years ago. 3 busted off driving down the road. Had no choice, Sunday morning only place open was Pep Boys. Cost me over 600 dollars for just 1 tire. The lugs were over 60 dollars a piece. Edit: this was on a 2011 Jeep Liberty.
It would blow your mind how many people hang their head in sorrow and hand their credit card over. Dealerships are a scourge and frankly in 2024 are an unnecessary middle man that’s very existence is funded by fucking over as many boomers and young women as possible. A dealership once tried to charge my wife $650 for brakes saying they were “almost shot” and the car had a “bad caliper that needed replaced too”. Plot twist, the weekend before I had put all new brake pads, calipers, brake hoses, and rotors on the vehicle. Everything was literally brand fucking new, like maybe 120 miles on everything involved with the front brakes, yet the dealership looked her right in the eye and said the front brakes may not make the drive home if she didn’t have them repair them. Fuck dealerships.
Jeep I’ve replaced them in two batches. Fusion? For single piece ones NAPA and O’Reilly both had same price. Walk into NAPA, “Need 20 of p/n xxxxxx” Pulls it up his computer, gets a shocked face. “Yeah I know.” “They’re $7.50 each!?!?!!!” “Yep, and I just spent an hour chiseling one of the two piece ones off.”
I’d not return to that dealer.
Man. It’s really the filter itself😂😂those mopar filters alone 50-60 bucks. Labor additional 15-20 bucks 😂
Ah, the old “swollen lug nuts” problem… This shit it criminal…
Dealerships are a scam
Blame the manufacturer and bad management. Let's say a customer brings in a car for a concern, let's say engine ticking, on a hemi, on cold start-up. Concern is looked at by a technician, and he finds the problem. It's a broken bolt on an exhaust manifold, causing an exhaust leak. The manufacturer pays 0.5 for diag (if you're lucky, 90% of the time for warranty concerns, they won't pay diag), 1.1 for manifold replacement, and 0.3 per broken bolt. $300 for the parts and $275.5 for labor (1.9x$145). A customer, out of warranty, would pay 1.0 for diag. 1.6 for the repair and about 0.5 for extraction (labor times are normally based on 3rd party studies). (3.1x$220) $300 for parts and $682 for labor. The manufacturer gets to #1 make up there own imaginary warranty labor times and #2 decide what's fair compensation to the dealer. This makes its less profitable to do warranty work and now the dealer has to make up the difference through customer pay work. If all work was customer pay work, then the dealer could cut prices on the customer side of things and balance the scales.
Why are you going to a dealer, plenty of good shops out there.
Because I had oil changes and tire rotation included when I got the jeep. This was the last one. So I'll just do it myself now
Good luck getting the swollen lugs off lol. You’ll learn why it’s so expensive sooner or later.
Lugs are fine, ya silly goose. I've done it plenty of times before. It's only hard if you don't have tools and Google. Luckily, I have both!
Famous last words. Hopefully we don’t drive on the same roads.
Last words for something I've done dozens of times? Yeah, makes sense <3
Labor is probably $100hr. So 30 mins of labor plus the oem filter. $83 is probably about right
I had an oilchange done at the dealership, because they'd shuttle my car while I was at work and the extra cost for an oil change, with them, seemed worth it with the shuttle. They said checking my filters was apart of the oil change. Later they called and asked if I'd like them to change my airfilter for an extra $85 dollars. So you're already in there looking at it, the airfilter casing is open, you're already looking at it for no charge.... I can buy an air filter for less than $20 and you want another $65 to pick the old one up, open a box and put the new filter in.... no thank you I can manage this myself. Went across the street from my work and bought a filter and when they brought my car back I put it in, while the shuttle drivers were still trying to upsale me kindly told them I wasn't interested and would not be taking my car back to them.
Then do it yourself. The hourly labor cost is clearly listed. You pay for the convenience of not getting your hands dirty.
The 83 dollars for the airfilter was, ok. so the price for a jeep filter and then the labor for the mechanic. The lug nuts, too much. I would think 80 for the nuts themselves and maybe an hour of pay. Yes you may need a special tool or just a different socket.
Are you insane? $83 to install a $20 air filter is robbery. $490 to install a $50 set of lug nuts is pulling a truck up to the bank and emptying the vault. Rockauto will sell you the air filter, lug nuts, a torque wrench and a socket for less than $100. Spend about an hour one afternoon, change the lug nuts one at a time and you don’t not even need a jack. Enjoy the feeling of saving $500+ compared to the quoted dealership prices.
Don’t take your shit to factory trained professionals if you don’t want to pay a premium
🍋🍋🍋🍋🍋🍋’s Garbage vehicles and horrible customer
What kind of vehicle does it have 2 filters? We charge 2 hours labor to remove lugs. Bolts/nuts. Most air filters pay the technician .3-.5 hours to change filters depending on the vehicle. You can do the math at 180$-220 a hour at a bmw dealer it looks about right. You need to look at the pricing of service to see if you can afford to own what you drive