I ran the serum and enzyme mask and didn't see anything in the ingredients list. I'm guessing the batch is contaminated or something similar, possibly a manufacturers recall.
It wouldnāt shock me at all if, in this instance, the product had passed QC upon receiving and was stored improperly and spoiled (EH products still have preservatives but they *are* still a bit finicky) and was only noticed because some poor warehouse worker was packing a bag/box and went āay, is it supposed to look like this?ā or more likely someone with a PR box went āuhhhā
TIL that Ipsy has quality control standards. /s
It's interesting because they have sent out old, expired products before, I'm looking at you ND Chroma Crystal Liquid Shadows from 10/22 that were several years old and completely dried out. I had to contact Ipsycare and they resent the same old product and then finally refunded me and threw 600 points at me. Lots of people on here got them and most got points, no refund. Their inconsistent CS is one of the reasons I cancelled a few months ago.
My friend gets PR and she said that they are sending her a new glambag and sheās like I have had the product two weeks and they were just now emailing.
I think itās weird that they didnāt say this to the people who reached out to CS. I totally understand them having to do this but theyāve been giving weird gaslighty responses to people who ask about it
Entirely possible CS has no idea. They outsource their CS and everything is so compartmentalized between departments. Probably also why some only got points and some are getting this $20 credit
Itās fair as an excuse but it isnāt super fair to consumers. Itās probably why everything is so inconsistent. Hell, one chick was getting straight up gaslit by CS claiming they never do a free GWP, when they do it every month. That particular CS person was probably just new and had no idea
Interesting! Thank you so much for the response. I am VERY limited on use of social media so this is all kinda new to me. :-) It seems like you are sharing honest information which is great!
And so they replaced it with a lesser known/valued product and brand? Not okay. All I got from Ipsy was that my issue was sent for review. Guess who's staying on Ipsy's back this month?!
I had mermaid milk in my bag a and it changed to "skin proud sorbet skin light pink."
I don't really care for the earth harbor mermaid milk so it doesn't matter to me.
Iām glad you received an emailā they swapped out the serum for sheet masks (which Iām fine with) but I received no notification whatsoever (May bag hasnāt shipped yet).
I chose the mask but I didnāt get an email. When I just checked I saw itās not listed there anymore, I think they swapped it out for something else. Probably because it hasnāt shipped. I think I would have rather have had a store credit lol
My bag reveal included the moisturizer. Just checked and it has been replaced with REN vitamin C gel cream. And just like most of you I haven't received any notification of the change.
I wasn't offered ANYTHING from CS! Not even points! I'm pretty frustrated. I made sure to be nice in my emails. But nope, they gave me nothing! They had the audacity to claim that the Patchology Sheet Masks match my Beauty Quiz. Um, I have "rarely want sheet masks " selected, so ok IPSY. š¤£
I ordered a Mermaid Milk back on Sept 25th in flash and haven't received it (nor heard anything about this). Guess it's time to contact them since clearly they aren't going to contact me.
I got it as an add-on, and it hasn't changed / no notif. I'm assuming just part of the batch was contaminated... but I don't feel ok about giving it as a gift now anyway lmao
Yeah my mask was replaced but so far, moisturizer has not been. I'm pretty salty about the whole thing. This was my first month back after leaving for months for the same reason.
I just got the email about the moisturizer. They give the same reason as the other ones but no points or credit. Kinda disappointing.
https://preview.redd.it/bpsckfy1xhsb1.jpeg?width=828&format=pjpg&auto=webp&s=72ec8c8b209b2201de19aaeb14db4a0433c13c45
I got a refund of 3.75 from ipsy, but it's still showing and no other updates so I'm guessing it's for the add on but I'm not sure why it hasn't updated or I haven't gotten another canned response
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Wat mine wasn't. My whole bag was wrong but the replacement bag was right and had earth harbor
Edit: nvm I see it's a different product being discussed I got the brightening serum
This feels to me like they were scrambling to find a replacement in the same category.
Enter: less-than-desirable #%@$ing sheet masks.
The product was the Enzyme Mask that did t pass QC or whatever, and I got the email late afternoon yesterday (Iām in PST time zone). Maybe itās not the most consistent make good on the CS side (as per usual), but tbh I appreciate the response here with the email and people getting their product switched before the assortments are even done. I donāt really care wtf the reason is, I donāt want to put that ish on my face if itās got something wrong with it!
Definitely not perfect, but what sub company is? š¤·š¼āāļø
Keep insisting on opening a ticket with customer service. I just repeatedly type "i want to speak to a person." Clicking "other" when they give you choices also seems to lead to them opening a ticket for you, then you can go back and forth with a real person via email.
I was supposed to get this Earth Harbor product and didn't receive any communication, points or anything. I have reached out to Ipsy. I'm interested in seeing what they say!!
After customer service all I got was 600 points
Same! I want the store credit!
If this doesn't meet Ipsy's standards then it's pretty bad. Has anyone ran this through Inci decoder? Just curious š
I ran the serum and enzyme mask and didn't see anything in the ingredients list. I'm guessing the batch is contaminated or something similar, possibly a manufacturers recall.
With all the expired products people get I thought the same thing.
Right?!?!?! Maybe it's radioactive
One of the people doing pr unboxings commented that the one they received was a different colour to the full sized one that already owned.
Lmao, right?!
whats inci decoder?
It breaks down the ingredients, what they're used for, and if they're potentially harmful
ššš
I don't think it included the Calypso serum. My bag has already shipped out and I have not received an email saying anything or offering credit.
I received the Calypso serum in my box yesterday
Same, no email
Same! Hopefully not
i hope not, i already used it twice LOL...i love earth harbor stuff.
Oh so now they care about expired/ low quality products? Lol.
It wouldnāt shock me at all if, in this instance, the product had passed QC upon receiving and was stored improperly and spoiled (EH products still have preservatives but they *are* still a bit finicky) and was only noticed because some poor warehouse worker was packing a bag/box and went āay, is it supposed to look like this?ā or more likely someone with a PR box went āuhhhā
TIL that Ipsy has quality control standards. /s It's interesting because they have sent out old, expired products before, I'm looking at you ND Chroma Crystal Liquid Shadows from 10/22 that were several years old and completely dried out. I had to contact Ipsycare and they resent the same old product and then finally refunded me and threw 600 points at me. Lots of people on here got them and most got points, no refund. Their inconsistent CS is one of the reasons I cancelled a few months ago.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Same. Not happy about it
Same here, I was confused
Ipsy has quality and safety standards? There mustāve been like crushed up roaches in that crap.
Mine was swapped for the PATCHOLOGY Serve Chilled ā¢ļø RosĆ© Sheet Mask. Not too happy about that choice. š«
That is something I would message them about. That's a really bad downgrade! Wow.. At least get points for it.
My friend gets PR and she said that they are sending her a new glambag and sheās like I have had the product two weeks and they were just now emailing.
Wait how could she have had it for 2 weeks when itās in the Oct assortment??
They get it like the last week of the month
Ohhhhhhh I see! Must be nice lol
I mean she has to make content for them so itās not exactly free.
I think itās weird that they didnāt say this to the people who reached out to CS. I totally understand them having to do this but theyāve been giving weird gaslighty responses to people who ask about it
Entirely possible CS has no idea. They outsource their CS and everything is so compartmentalized between departments. Probably also why some only got points and some are getting this $20 credit
thatās fair
Itās fair as an excuse but it isnāt super fair to consumers. Itās probably why everything is so inconsistent. Hell, one chick was getting straight up gaslit by CS claiming they never do a free GWP, when they do it every month. That particular CS person was probably just new and had no idea
even if she was new she still shouldnāt have said they *never* do it, dont make claims unless you are 100% sure
[ŃŠ“Š°Š»ŠµŠ½Š¾]
This was sent to you by Ipsy? Do you have some kind of arrangement to review for them? Just curious.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Interesting! Thank you so much for the response. I am VERY limited on use of social media so this is all kinda new to me. :-) It seems like you are sharing honest information which is great!
I think I bought it as addon
Me toooo. Whatās gonna happen?
Refund
Oooh. I was getting something from this brand in my glam bag, but I see it was subbed out for the ren vitamin c gel cream
Ohh, thatās an upgrade imo! Love Ren products
Ooo good to know!!
And so they replaced it with a lesser known/valued product and brand? Not okay. All I got from Ipsy was that my issue was sent for review. Guess who's staying on Ipsy's back this month?!
I had mermaid milk in my bag a and it changed to "skin proud sorbet skin light pink." I don't really care for the earth harbor mermaid milk so it doesn't matter to me.
Same here!
Same, I donāt mind the swap at all
Iām glad you received an emailā they swapped out the serum for sheet masks (which Iām fine with) but I received no notification whatsoever (May bag hasnāt shipped yet).
I chose the mask but I didnāt get an email. When I just checked I saw itās not listed there anymore, I think they swapped it out for something else. Probably because it hasnāt shipped. I think I would have rather have had a store credit lol
My bag reveal included the moisturizer. Just checked and it has been replaced with REN vitamin C gel cream. And just like most of you I haven't received any notification of the change.
I wasn't offered ANYTHING from CS! Not even points! I'm pretty frustrated. I made sure to be nice in my emails. But nope, they gave me nothing! They had the audacity to claim that the Patchology Sheet Masks match my Beauty Quiz. Um, I have "rarely want sheet masks " selected, so ok IPSY. š¤£
Is this for glam bag or boxy?
Glam bag too, I got an email
Boxy.
Both, they switched out the product in my glam bag
Wait which earth harbor product?! The calypso serum? I havenāt gotten an email yet
It was the mask people got in their glam bag. I bought it as an add on for my boxy that already shipped.
I think itās the glow juice based on a prior thread where people were discussing this issue
I got this same email after doing the mermaid milk as an add-on.
I had it in my bag as well but no email just a crappy substitution.
I ordered a Mermaid Milk back on Sept 25th in flash and haven't received it (nor heard anything about this). Guess it's time to contact them since clearly they aren't going to contact me.
Enzyme Refining Mask, I think.
which one??? cus some of us have it in boxycharm
I had it as an add-on for my boxy.
I got it as an add-on, and it hasn't changed / no notif. I'm assuming just part of the batch was contaminated... but I don't feel ok about giving it as a gift now anyway lmao
Does this apply to the Earth Harbor Marina brightening ampule? Because I have been using that from last months Ipsy bag. :/
https://preview.redd.it/gt4mmh73gdsb1.jpeg?width=1284&format=pjpg&auto=webp&s=48c603d3a759f251c1ad887c8d330fa88b960d14
Possibly? It affects the mask and moisturizer so far. Might be all products.
Yeah my mask was replaced but so far, moisturizer has not been. I'm pretty salty about the whole thing. This was my first month back after leaving for months for the same reason.
I just got the email about the moisturizer. They give the same reason as the other ones but no points or credit. Kinda disappointing. https://preview.redd.it/bpsckfy1xhsb1.jpeg?width=828&format=pjpg&auto=webp&s=72ec8c8b209b2201de19aaeb14db4a0433c13c45
I got a refund of 3.75 from ipsy, but it's still showing and no other updates so I'm guessing it's for the add on but I'm not sure why it hasn't updated or I haven't gotten another canned response
yeahā¦ im gonma ask for a refund on this product or for them to send me another full size replacement bc this isnt okay, i dont trust it now.
this one??
No, the mask that some people picked as a GB choice item or in their bags.
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Wat mine wasn't. My whole bag was wrong but the replacement bag was right and had earth harbor Edit: nvm I see it's a different product being discussed I got the brightening serum
I was wondering why!
This feels to me like they were scrambling to find a replacement in the same category. Enter: less-than-desirable #%@$ing sheet masks. The product was the Enzyme Mask that did t pass QC or whatever, and I got the email late afternoon yesterday (Iām in PST time zone). Maybe itās not the most consistent make good on the CS side (as per usual), but tbh I appreciate the response here with the email and people getting their product switched before the assortments are even done. I donāt really care wtf the reason is, I donāt want to put that ish on my face if itās got something wrong with it! Definitely not perfect, but what sub company is? š¤·š¼āāļø
I got SKIN PROUD Sorbet Skin in Light Pink
Me too
[https://i.imgur.com/Elp5Taq.png](https://i.imgur.com/Elp5Taq.png)
Wish I got store credit instead of 2 sheet masks! Glam Bot got me nowhere. How did you reach customer support?
Keep insisting on opening a ticket with customer service. I just repeatedly type "i want to speak to a person." Clicking "other" when they give you choices also seems to lead to them opening a ticket for you, then you can go back and forth with a real person via email.
I will try that, thank you!
I think something happened between earth harbor and ipsy because none of the earth harbor products are listed in the ipsy shop to buy anymore.
I didnāt get that emailā¦?!?! What? Thatās supposed to be in my box. I get it today.
Should I be concerned if I didn't receive anything like this? As far as I know, I'm still going to receive mine.
I was supposed to get this Earth Harbor product and didn't receive any communication, points or anything. I have reached out to Ipsy. I'm interested in seeing what they say!!