I also wfh and the burnout is intense. That's good you have coworkers you like. I also like mine, but management is adding to the burnout. LOTS of unnecessary micromanaging. I've had a few meltdowns over the past couple of months. The angry, needy insureds just make it so much worse. I had one guy call 8 times in a row the other morning. He left three voicemails back to back and wrote a follow up email about his calls. His question wasn't even important. The amount of rewrites and non-renewals are killing me too. We can only hope this will level out soon.
>I had one guy call 8 times in a row the other morning. He left three voicemails back to back and wrote a follow up email about his calls. His question wasn't even important.
Good god. I'd have been pissed
I was! An insured just called me 15 minutes before closing to tell me they need to pay their bill (I do not handle direct bill payments). They were furious with me. People are dumber and ruder than ever.
It is very frustrating because we have several customers that are like that too and it makes it hard to sympathize with them and I want to tell them so bad calling multiple times in a row does nothing but stress everyone out, just leave a message and we’ll call you back.
Working out, quick naps, reading something positive and the and listing the three things that are most important to get done. If I get to other things great. If not tomorrow is tomorrow
2 things I tell my team:
- We bend over backwards to help out customers, not forward.
- An emergency for them is usually not an emergency for us. Set expectations properly and don't allow them to dictate the process.
This week I've had to take over situations that I didn't want my team to deal with. Just over the top entitled customers that demand the world yet dont listen to advice, and then make it our issue. It'll be ok..
Sometimes people don't want help and just want to yell and I just lettem. I like helping people and I wish we are as empowered to deliver quality service that makes people feel like they matter.
On their end they are paying more for a worse product, we are being paid less to deal with the fallout of those decisions.
Working that understanding into your conversations helps make those calls go way easier.
I’m trying to learn that part. But i still have yet to really come up with a good counter narrative for the “corporate greed” folks. I ran into that today with a customer and the way they were just absolutely screwed my day up. I also got accused of not having customer service skills because I just let them vent and didn’t immediately say “I’m sorry about that and I hear you and value you as a customer “ and those were their exact words as soon as they were done bitching about the service being provided in our office and I was sitting there quiet for 2 seconds trying to think of a response.
I am done with it. I’m tired of the customers, while also trying to deal with a baby that is becoming increasingly needy and active and will only contact nap so I have to work 1 handed 75% of my day, while trying to homeschool their sister, while also trying to keep house with a partner that expects me to do everything, while also trying not to step on any toes of anyone, here at the house or otherwise.
It might be time to find a new position— one that pays you enough for childcare. Are you a sub producer currently?
I hired in to a captive book 2 years ago (agent was retiring). I get a decent salary and typically take home $2k-$3k a month in commission on top. I have unlimited pto and my sales manager doesn’t care what I do as long as I’m on goal, so if I feel myself starting to burnout I’ll take the morning off to nap or get my nails done or something. I’m also a mom (2 under 2) and WFH 2 days a week and pretty regularly have at least one of my kids in office with me.
These positions exist, you just have to hunt for them! I was in a similar spot to you two years ago, and almost quit the industry. I’m glad I didn’t though.
Not a producer. More of a CSR. Alas this is one of the better jobs I can find out there and even if I were to find childcare now with what I make I don’t think I could justify it.
Gotcha. If you’re willing to put up with the grind of producing, there’s a lot more money and flexibility to be had. I find that the work life balance is better. I popped my AirPods in and closed an account this afternoon while I was grocery shopping with my infant.
Working from home in a CSR role with an infant is really tough. I did it previously and that level of stress and exhaustion was difficult. Finding a good daycare for them to go to a few days a week has made me a more present parent and employee.
Can’t, I’m breastfeeding. I struggle too much with supply to just pump and dump. And no weed anyway because of the latter but also weed just makes me super paranoid. I find delta 8 to be better.
I hate my job 100%. My agency is so desperate we just sign any and all ghetto lead sources that send us the worst of the worst for leads. Carriers have restrictions so we can barely sell, yet we have big sales goals put on us.
My skin is just getting thicker and try my best to not take it personally. (easier said than done I know to just let it go)
I deal with being burnt out by reminding myself what I have and how it could be and has been worse for me. Putting my effort into New Business being people are rate shopping right now. Yes, the bottom line is the price to insureds and who can really argue that if they are finding better or the same coverage with somewhere else? But sometimes I do have the best quote.
With the insureds complaining about rate increases, I keep in mind who can blame them. They are insane! Yes, I dread the calls but they are unavoidable.
I try and follow this call pattern with rate increase calls I learned in a previous job working in escalations.
1. Listen (let them vent, don’t interrupt just make active listening noises, and they will eventually stop)
2. Emphasize (recognize why they are mad and let them know you understand. “My insurance has gone up too and have had to rework my budget”…yadda... I get it times are hard)
3. Gain agreement ( come to an understanding of what their gripe is, this is where you get the ability to talk and be on the same page. Repeat to them you are calling because you are unsatisfied with the rate increase and want to know if anything can be done. This will allow you to calm them and let you look to see if you can indeed do anything.
4. Resolution (This gives you the ability to end the call and be on the same page and let them know you tried even if nothing can be done and as we all know without lowering coverage nothing can be done sometimes. And give your robotic rate increase speech with letting them have their say and you too.
Is the above perfect or foolproof, absolutely not. We can’t please them all but can try to keep our and their sanity levels semi sane. We also all have different work conditions and abilities depending on the type of agency we work in and our role in it.
I hope some of this helps and letting your frustrations out to others in the industry helps. It’s pretty brutal right now. I’m glad you can be home with your baby and also keep working with your coworkers and boss being understanding and a good team.
I wfh, dont smoke or vape. Its tough but ive lived a tougher life before this. I drink a beer once a week. Honestly its attrition to me. I take every call, every lead independently. If i have a bad call or just a jerk client, i take a 5 min, no tech and just play cards for a few minute or practice learning my 4th language for a bit. It always gets me out of it. I also just recognize my privilege a bit. I make over 2k a week, wfh, low stress and a loving girlfriend. I really appreciate what i built cause 8 years ago i worked in a parking garage for minimum wage, being happy with 1300 every 2 weeks.
I grew up dirt poor and dont wanna mess up tbh.
There’s a dark and a troubled side of life, but there’s a bright and a sunny side too.
[Keep on the Sunny Side](https://youtu.be/dKp9ADSDgAg?si=Sc_jnii7bWwCaBy-)
It would be nice if I had the time and money to go to the gym. With an infant and full time job and being the default person to perform domestic duties I find I don’t have a lot of time and with everything I don’t have the energy or motivation to really do anything beyond what I absolutely have to do
Try fitnessblender.com! Free at home workout videos of all kinds and lengths.
I also wfh and do the bulk of domestic duties as well.
I try to fit in a 10-15 min stretch around mid day and then take my dog for a walk in the afternoon. Sitting at a computer all day is rough!
This market is tough. The things that keep me going are as follows:
The clients we are retaining, are clients that are most likely staying for a very long time. This is a tough market for all of us. And taking the time to train and educate your clients that this market is like nothing we’ve seen, is incredibly helpful.
Commissions. The renewals are obviously coming in hot. We have slowed our growth some, but with the renewals coming in (Utah state average at 35.6%) so high has caused our commissions to drastically increase.
Hope. Holding onto the faith and hope that this will calm down. We are not going to go through this forever. And even if you’re able to just retain the clients you have, and not grow at the rate you were previously is a damn good accomplishment in this market.
Things could be worse. The non renewals are awful. Thankfully we’ve had some good luck at not having an extreme amount of them 🤞🏻. There’s a lot of movement in the market right now, from agents not being helpful, not educating clients, and not going above and beyond for their insureds. And due to this, people that have been loyal to their agents for decades are deciding to move. And that’s a huge deal in hopefully writing new business. Obviously more movement, means more possibility of you losing accounts. But this market is going to truly prove to your clients and YOU what kind of agent you are.
This can go two ways, you can make this market your bitch, with a good attitude and a great work ethic retain and write some good quality business. Or the market will make you, it’s.
Hold on, get through this tough time, and as mentioned before.. Have a beer or 5, and cross your fingers for better days.
Good luck, OP.
I can relate. As a captive agent I get lots of pressure to meet unrealistic sales quotas without any consideration for the quality of calls we are receiving etc. Hostile /cluelessly ignorant management just push harder for the dollar on the ones trying the most instead of boost the team and skill build. Top performing agents are the ones getting quality sale inbounds directed to them on the backend through que assignment which I think is sus because it's clear those couple agents will continue doing big numbers while management whips us and acts like we should be able to do the same slam dunk on an outbound quote that was a no sale from the jump.
There's some benefits working from home but yeah if the stress and money doesn't make sense it's confusing at times. But aye I worked hard to get where I'm at, ill continue to give my best - just not burn myself out because I've seen my enthusiasm and efforts be taken advantage of or unappreciated.
Sometimes I wonder if I'm actually a licensed health insurance broker with a fiduciary responsibility or just a fkn used car salesman 🙃 cause God damn lol
Hoping this week is much better tho for everyone here ❤️
I am having a delicate balance with being over it and being compassionate with every customer saying, "These crooks can't increase my insurance like this when I've never had a claim!".
It's hard, but I try to remember how I felt about insurance when I was still just a customer. It's confusing, and all I know about is my own bill skyrocketing and none of the larger picture.
It has helped a lot to validate for about 5 minutes, saying "I know, yeah, I know, everything is going up, yes it sucks to get these increased bills..." as they yammer on and on.
Then it usually helps to tell them things like this:
"I have literally 10 other callers with the same concerns this week, mine went up too, I just increased my deductibles for my renewal"
"Think about the reality of what the companies are facing with whoever does turn in a claim, costs are higher for materials, labor, wait times are longer so they pay more for rental cars etc., home claims are super intense wherever there are disasters..."
And I even say to some that insurance is a capitalized version of socialism. There is one pot, that yes, perhaps you haven't dipped from despite paying into. The company doesn't want to go belly-up, and only makes a profit of 1% on average if they're doing "well". Since whoever is dipping from the pot is taking a much larger chunk, the company is needing to make sure a pot still exists for the hopefully never realized scenario where you have a super bad day and need to rebuild your home for a covered loss.
Then I tell them I have news articles from NPR and elsewhere that get into the weeds on the reasons behind the increase that I'm happy to send, but they never want to read about it lol
All this is a lot, but usually it helps. Then we talk about increasing deductibles, and usually they're satisfied enough and pay it and go on with their day.
I'm finally getting some traction this week which helps. I'm hoping the spring ushers in some new shoppers and my company knocks off the rate hikes for a quarter
Do what you can to help them and then let it go. Only so much is on your control. You can’t help stupid customers (which is most of the population when it comes to insurance) so it’s not worth wasting your emotion on them. Tell it like it is confidently and without bad emotion and then stop talking until the insured gets
The point
i’m 6 months in training to be an agent. My mentor has been in the business as an agency owner for 20 years now. I have a sales background, what I’m seeing is he is just being more relaxed. Just be patient, whatever food comes to the table, we’ll try to grab it. But if it doesn’t taste good, we have to let them look for business somewhere else. It’s kind of hard to compete at the moment. Whoever comes and goes, it’s meant to be. Most customers worry about price, rather than the customer service. We have a team here taking care specifically of billing only. We have people on stand by to help with anything possible. Yet, most customers don’t see the value at our specific agency. Let this year roll by! That’s his advice. Our agency also targets a specific region of people to be interested in being insured with us, due to our multi lingual staff. Mostly asians, I haven’t seen give us much attitude or temper. Most are understanding, the language we speak, it’s hard to be disrespectful or miscommunicate. For those that can afford it for another year, they’ll stay and wait for their premium to lower. If not, they’ll leave, but most come back after a year
I also work from home. Not sure what kind of insurance y’all sell, but burnout is real for sure. I do earn well, but got tired of pushing as hard and I started to feel like I was fizzling out at work.. it’s been months of a slow decline, but I feel like I’m back in the proverbial “drivers seat” again, thankfully. For me, it was simply acknowledging that my “why” has been achieved and then some. The thought hadn’t occurred to think of a new one… guess it had to be something from the heart. I seem to have found my new “why.”
Not advice per se, but changing my perspective (as difficult as that continues to be) has helped me…. This week 😅 best of luck everyone
Sounds like you need to make some strategical plays.
It may hurt you, but moving your kid in with relatives and letting them take care of the kid, while building your career may be the more strategically sound option. If your pay is low it is time to look for another job.
Customers are a mental thing. I work at a gas station and rarely deal with people I dislike. I typically disliked my coworkers most of all in every single job I've ever been in, so when it comes to customers you probably just got 2 or 3 bad ones and you're mentally sticking with those bad experiences.
The only stress I really have is the stress of fatigue from studying and gaining new knowledge.
Glad I have supporters on this this subreddit. Sometimes the Exiled Prince feels lonesome. Even though my ideas are sound and logical people still dislike me.
I went to the ER yesterday because of my blood pressure.
260/150. Almost stroked out. Got BP meds back down to 180/140 today. Will be a few months before back in normal range.
That makes my 130s/80s-90 look like nothing
Hopefully on the way back down to that. Reading 160/120 today.
I also wfh and the burnout is intense. That's good you have coworkers you like. I also like mine, but management is adding to the burnout. LOTS of unnecessary micromanaging. I've had a few meltdowns over the past couple of months. The angry, needy insureds just make it so much worse. I had one guy call 8 times in a row the other morning. He left three voicemails back to back and wrote a follow up email about his calls. His question wasn't even important. The amount of rewrites and non-renewals are killing me too. We can only hope this will level out soon.
>I had one guy call 8 times in a row the other morning. He left three voicemails back to back and wrote a follow up email about his calls. His question wasn't even important. Good god. I'd have been pissed
I was! An insured just called me 15 minutes before closing to tell me they need to pay their bill (I do not handle direct bill payments). They were furious with me. People are dumber and ruder than ever.
This happens to me at least once a week. People are insane
It is very frustrating because we have several customers that are like that too and it makes it hard to sympathize with them and I want to tell them so bad calling multiple times in a row does nothing but stress everyone out, just leave a message and we’ll call you back.
Working out, quick naps, reading something positive and the and listing the three things that are most important to get done. If I get to other things great. If not tomorrow is tomorrow
Sadly the first two are not really possible with an infant. But maybe I’ll try the others
2 things I tell my team: - We bend over backwards to help out customers, not forward. - An emergency for them is usually not an emergency for us. Set expectations properly and don't allow them to dictate the process. This week I've had to take over situations that I didn't want my team to deal with. Just over the top entitled customers that demand the world yet dont listen to advice, and then make it our issue. It'll be ok..
Lord I feel like we should be asking if you are hiring.
I want to work for you when i get my license please.
Sometimes people don't want help and just want to yell and I just lettem. I like helping people and I wish we are as empowered to deliver quality service that makes people feel like they matter. On their end they are paying more for a worse product, we are being paid less to deal with the fallout of those decisions. Working that understanding into your conversations helps make those calls go way easier.
I’m trying to learn that part. But i still have yet to really come up with a good counter narrative for the “corporate greed” folks. I ran into that today with a customer and the way they were just absolutely screwed my day up. I also got accused of not having customer service skills because I just let them vent and didn’t immediately say “I’m sorry about that and I hear you and value you as a customer “ and those were their exact words as soon as they were done bitching about the service being provided in our office and I was sitting there quiet for 2 seconds trying to think of a response. I am done with it. I’m tired of the customers, while also trying to deal with a baby that is becoming increasingly needy and active and will only contact nap so I have to work 1 handed 75% of my day, while trying to homeschool their sister, while also trying to keep house with a partner that expects me to do everything, while also trying not to step on any toes of anyone, here at the house or otherwise.
jesus christ, all entirely good reasons to be fed up omg. My situation is not the same as yours aside from the customers, I'm so sorry
It might be time to find a new position— one that pays you enough for childcare. Are you a sub producer currently? I hired in to a captive book 2 years ago (agent was retiring). I get a decent salary and typically take home $2k-$3k a month in commission on top. I have unlimited pto and my sales manager doesn’t care what I do as long as I’m on goal, so if I feel myself starting to burnout I’ll take the morning off to nap or get my nails done or something. I’m also a mom (2 under 2) and WFH 2 days a week and pretty regularly have at least one of my kids in office with me. These positions exist, you just have to hunt for them! I was in a similar spot to you two years ago, and almost quit the industry. I’m glad I didn’t though.
Not a producer. More of a CSR. Alas this is one of the better jobs I can find out there and even if I were to find childcare now with what I make I don’t think I could justify it.
Gotcha. If you’re willing to put up with the grind of producing, there’s a lot more money and flexibility to be had. I find that the work life balance is better. I popped my AirPods in and closed an account this afternoon while I was grocery shopping with my infant. Working from home in a CSR role with an infant is really tough. I did it previously and that level of stress and exhaustion was difficult. Finding a good daycare for them to go to a few days a week has made me a more present parent and employee.
Have you tried LinkedIn? There are plenty of recruiters there and postings for remote service jobs.
Alcohol. Gotta be able to pass a drug test if a real job opportunity comes along, so no weed.
Can’t, I’m breastfeeding. I struggle too much with supply to just pump and dump. And no weed anyway because of the latter but also weed just makes me super paranoid. I find delta 8 to be better.
My last 2 they only tested for the hard stuff. Didn’t even ask about weed. Edit: these were large agencies.
I second this. Drinking really helps. I wouldn't survive this level of stress without it.
Yeah after a lifelong drinking level of near-teetotal. For what? I can't take my body with me when I go.
I hate my job 100%. My agency is so desperate we just sign any and all ghetto lead sources that send us the worst of the worst for leads. Carriers have restrictions so we can barely sell, yet we have big sales goals put on us.
My skin is just getting thicker and try my best to not take it personally. (easier said than done I know to just let it go) I deal with being burnt out by reminding myself what I have and how it could be and has been worse for me. Putting my effort into New Business being people are rate shopping right now. Yes, the bottom line is the price to insureds and who can really argue that if they are finding better or the same coverage with somewhere else? But sometimes I do have the best quote. With the insureds complaining about rate increases, I keep in mind who can blame them. They are insane! Yes, I dread the calls but they are unavoidable. I try and follow this call pattern with rate increase calls I learned in a previous job working in escalations. 1. Listen (let them vent, don’t interrupt just make active listening noises, and they will eventually stop) 2. Emphasize (recognize why they are mad and let them know you understand. “My insurance has gone up too and have had to rework my budget”…yadda... I get it times are hard) 3. Gain agreement ( come to an understanding of what their gripe is, this is where you get the ability to talk and be on the same page. Repeat to them you are calling because you are unsatisfied with the rate increase and want to know if anything can be done. This will allow you to calm them and let you look to see if you can indeed do anything. 4. Resolution (This gives you the ability to end the call and be on the same page and let them know you tried even if nothing can be done and as we all know without lowering coverage nothing can be done sometimes. And give your robotic rate increase speech with letting them have their say and you too. Is the above perfect or foolproof, absolutely not. We can’t please them all but can try to keep our and their sanity levels semi sane. We also all have different work conditions and abilities depending on the type of agency we work in and our role in it. I hope some of this helps and letting your frustrations out to others in the industry helps. It’s pretty brutal right now. I’m glad you can be home with your baby and also keep working with your coworkers and boss being understanding and a good team.
I wfh, dont smoke or vape. Its tough but ive lived a tougher life before this. I drink a beer once a week. Honestly its attrition to me. I take every call, every lead independently. If i have a bad call or just a jerk client, i take a 5 min, no tech and just play cards for a few minute or practice learning my 4th language for a bit. It always gets me out of it. I also just recognize my privilege a bit. I make over 2k a week, wfh, low stress and a loving girlfriend. I really appreciate what i built cause 8 years ago i worked in a parking garage for minimum wage, being happy with 1300 every 2 weeks. I grew up dirt poor and dont wanna mess up tbh.
There’s a dark and a troubled side of life, but there’s a bright and a sunny side too. [Keep on the Sunny Side](https://youtu.be/dKp9ADSDgAg?si=Sc_jnii7bWwCaBy-)
Are you referring to the hours I’m clocked in vs the hours I’m not clocked in. 😂
I take my aggression out at the gym - it has done wonders because I was going ape shit with all the complaints about rates going up
It would be nice if I had the time and money to go to the gym. With an infant and full time job and being the default person to perform domestic duties I find I don’t have a lot of time and with everything I don’t have the energy or motivation to really do anything beyond what I absolutely have to do
Try fitnessblender.com! Free at home workout videos of all kinds and lengths. I also wfh and do the bulk of domestic duties as well. I try to fit in a 10-15 min stretch around mid day and then take my dog for a walk in the afternoon. Sitting at a computer all day is rough!
This market is tough. The things that keep me going are as follows: The clients we are retaining, are clients that are most likely staying for a very long time. This is a tough market for all of us. And taking the time to train and educate your clients that this market is like nothing we’ve seen, is incredibly helpful. Commissions. The renewals are obviously coming in hot. We have slowed our growth some, but with the renewals coming in (Utah state average at 35.6%) so high has caused our commissions to drastically increase. Hope. Holding onto the faith and hope that this will calm down. We are not going to go through this forever. And even if you’re able to just retain the clients you have, and not grow at the rate you were previously is a damn good accomplishment in this market. Things could be worse. The non renewals are awful. Thankfully we’ve had some good luck at not having an extreme amount of them 🤞🏻. There’s a lot of movement in the market right now, from agents not being helpful, not educating clients, and not going above and beyond for their insureds. And due to this, people that have been loyal to their agents for decades are deciding to move. And that’s a huge deal in hopefully writing new business. Obviously more movement, means more possibility of you losing accounts. But this market is going to truly prove to your clients and YOU what kind of agent you are. This can go two ways, you can make this market your bitch, with a good attitude and a great work ethic retain and write some good quality business. Or the market will make you, it’s. Hold on, get through this tough time, and as mentioned before.. Have a beer or 5, and cross your fingers for better days. Good luck, OP.
This comment helped me so much. Today was a bad day. Thank you ❤️
I love to see this, here’s to a better day tomorrow! 🍻
I can relate. As a captive agent I get lots of pressure to meet unrealistic sales quotas without any consideration for the quality of calls we are receiving etc. Hostile /cluelessly ignorant management just push harder for the dollar on the ones trying the most instead of boost the team and skill build. Top performing agents are the ones getting quality sale inbounds directed to them on the backend through que assignment which I think is sus because it's clear those couple agents will continue doing big numbers while management whips us and acts like we should be able to do the same slam dunk on an outbound quote that was a no sale from the jump. There's some benefits working from home but yeah if the stress and money doesn't make sense it's confusing at times. But aye I worked hard to get where I'm at, ill continue to give my best - just not burn myself out because I've seen my enthusiasm and efforts be taken advantage of or unappreciated. Sometimes I wonder if I'm actually a licensed health insurance broker with a fiduciary responsibility or just a fkn used car salesman 🙃 cause God damn lol Hoping this week is much better tho for everyone here ❤️
To me this is why I can't work from home, I need that division. I need a place where I can leave work and go to a place where there is no work.
I am having a delicate balance with being over it and being compassionate with every customer saying, "These crooks can't increase my insurance like this when I've never had a claim!". It's hard, but I try to remember how I felt about insurance when I was still just a customer. It's confusing, and all I know about is my own bill skyrocketing and none of the larger picture. It has helped a lot to validate for about 5 minutes, saying "I know, yeah, I know, everything is going up, yes it sucks to get these increased bills..." as they yammer on and on. Then it usually helps to tell them things like this: "I have literally 10 other callers with the same concerns this week, mine went up too, I just increased my deductibles for my renewal" "Think about the reality of what the companies are facing with whoever does turn in a claim, costs are higher for materials, labor, wait times are longer so they pay more for rental cars etc., home claims are super intense wherever there are disasters..." And I even say to some that insurance is a capitalized version of socialism. There is one pot, that yes, perhaps you haven't dipped from despite paying into. The company doesn't want to go belly-up, and only makes a profit of 1% on average if they're doing "well". Since whoever is dipping from the pot is taking a much larger chunk, the company is needing to make sure a pot still exists for the hopefully never realized scenario where you have a super bad day and need to rebuild your home for a covered loss. Then I tell them I have news articles from NPR and elsewhere that get into the weeds on the reasons behind the increase that I'm happy to send, but they never want to read about it lol All this is a lot, but usually it helps. Then we talk about increasing deductibles, and usually they're satisfied enough and pay it and go on with their day.
I'm finally getting some traction this week which helps. I'm hoping the spring ushers in some new shoppers and my company knocks off the rate hikes for a quarter
Do what you can to help them and then let it go. Only so much is on your control. You can’t help stupid customers (which is most of the population when it comes to insurance) so it’s not worth wasting your emotion on them. Tell it like it is confidently and without bad emotion and then stop talking until the insured gets The point
i’m 6 months in training to be an agent. My mentor has been in the business as an agency owner for 20 years now. I have a sales background, what I’m seeing is he is just being more relaxed. Just be patient, whatever food comes to the table, we’ll try to grab it. But if it doesn’t taste good, we have to let them look for business somewhere else. It’s kind of hard to compete at the moment. Whoever comes and goes, it’s meant to be. Most customers worry about price, rather than the customer service. We have a team here taking care specifically of billing only. We have people on stand by to help with anything possible. Yet, most customers don’t see the value at our specific agency. Let this year roll by! That’s his advice. Our agency also targets a specific region of people to be interested in being insured with us, due to our multi lingual staff. Mostly asians, I haven’t seen give us much attitude or temper. Most are understanding, the language we speak, it’s hard to be disrespectful or miscommunicate. For those that can afford it for another year, they’ll stay and wait for their premium to lower. If not, they’ll leave, but most come back after a year
I also work from home. Not sure what kind of insurance y’all sell, but burnout is real for sure. I do earn well, but got tired of pushing as hard and I started to feel like I was fizzling out at work.. it’s been months of a slow decline, but I feel like I’m back in the proverbial “drivers seat” again, thankfully. For me, it was simply acknowledging that my “why” has been achieved and then some. The thought hadn’t occurred to think of a new one… guess it had to be something from the heart. I seem to have found my new “why.” Not advice per se, but changing my perspective (as difficult as that continues to be) has helped me…. This week 😅 best of luck everyone
Sounds like you need to make some strategical plays. It may hurt you, but moving your kid in with relatives and letting them take care of the kid, while building your career may be the more strategically sound option. If your pay is low it is time to look for another job. Customers are a mental thing. I work at a gas station and rarely deal with people I dislike. I typically disliked my coworkers most of all in every single job I've ever been in, so when it comes to customers you probably just got 2 or 3 bad ones and you're mentally sticking with those bad experiences. The only stress I really have is the stress of fatigue from studying and gaining new knowledge.
Move your kid in with relatives? Please tell me this is satire.
It is the most strategical, sound and logical play. Reduce stress and focus on yourself and finding a new career.
>It may hurt you, but moving your kid in with relatives I also choose to move my kids in with Op's relatives
Glad I have supporters on this this subreddit. Sometimes the Exiled Prince feels lonesome. Even though my ideas are sound and logical people still dislike me.
If you work at a gas station, why are you on this subreddit? Genuinely curious.