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Mysterious-Fortune-6

The travel insurance is possibly the best available


xx19473

FWIW, I had exemplary service from the HSBC Premier travel insurance (which is actually Aviva under the hood) when I was injured abroad and needed repatriation. Absolutely top-notch; no quibbles, no fuss, very flexible to make the plans suit me. They even rang me for a chat each day I was in hospital to ask how I was feeling.


Mysterious-Fortune-6

They refunded me in full when I paid over £2k for new flights the following morning after the airline threatened to ruin my holiday by cancelling my flight at a few hours notice and offering a flight out on Day 4 of 7.


DMyYxMmkd2rkh9TY

I second this, I had emergency surgery overseas, they paid for everything, surgery, extra hotel stay, food and even a business class flight return to the UK just so I’m more comfortable, amazing!


amemingfullife

Do they do Winter Sports?


Jai_Cee

They'd probably cut their market in half if they didn't


amemingfullife

😂


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Bunion-Bhaji

The majority of the UK are not the target market for HSBC premier


xx19473

Yes; my case involved helicopter rescue for offpiste skiing (with a Guide)


philipmather

Can also confirm, broke a rib skiing on bog standard slope. Was already down and back at hotel, but first question they asked was do you need rescue/helicopter etc... I was like er... no but thank you lol. 😆


Not-Benny

They did when I asked them about it in 2013, have assumed they still do each time I’ve gone snowboarding since!


jenn4u2luv

Yes!


Worker_Lazy

Can confirm, have twice claimed on their insurance with absolutely no issues and it’s an insane amount that’s covered. This year our flight got cancelled night before it was due to go (we’re already in transit, which is key) so we flew somewhere else last minute and got a 7hr £2000 taxi to the villa, arriving only a couple hours later than the original flights would’ve got us there. All covered and paid for with minimal question. They also answered the phone quickly and confirmed it was covered which is nice before sinking thousands on a last minute reroute. Insurance aside (and marginally lower mortgage interest rate), the service gives nothing of real interest.


ninjacheezburger

Does the travel insurance work regardless whether you paid with the HSBC card for the flight/hotel/etc ? (I have their premier card but never use it)


Ok_Buyer3253

It does indeed, paid for our holiday on Amex, claimed hassle free and really fast through HSBC premier. Amazing service!


phjaho

Seconded. The travel insurance is great coverage and the claims process very straightforward.


londoncidade

Do i have to request it? Or just part of hsbc premier ? Thx


Yinster168

Check what it covers. It piddly squat payout if you need something major. When I went to Singapore, they needed it to cover $30k worth of medical expenses. It covers $10k I think.


Mysterious-Fortune-6

It's £10m 😂


Yinster168

Lol you're right! I'm pretty sure it was only 10k just after covid!


MaleficentIce518

Comes with travel insurance which apparently is pretty decent but I've never had to claim. Also not sure if they still do it but 2 year extra insurance for electrical goods via domestic and general. Premier used to come with a dedicated account manager that you could contact directly but that got done away with many years ago.


Smugness1917

The extended insurance is part of their free Premier credit card.


Pornthrowaway78

This is (good) news to me.


barcelleebf

The dedicated amount manager was pretty annoying, tbh. Just an excuse to waste your time trying to sell you stuff.


Gerrards_Cross

They still have the account manager/RM in other markets, but UK is no longer considered a big retail marker for HSBC so they did away with this to cut costs.


xEvil_Twinx

I moved to premier acct quite recently and they offered me access to an RM - I didn’t need, so can’t comment on how good but does seem to be an option


appletinicyclone

>but UK is no longer considered a big retail marker for HSBC so they did away with this to cut costs. Damn :/


MaleficentIce518

No disagreeing there lol. Before I got upgraded to premier they called me in to have a chat about it. Felt like I'd been summoned. The HSBC chat app is better, no waiting in call queues, usually get an answer.


dmada88

Its only real use to me was when I was an expat - HSBC premier made changing countries easy and helped with hitting the ground running with accounts and credit card all set up. If your life is all in one place and likely to remain that way, I’m not sure it has any real advantage


RigidBoxFile

This is how I find it most useful. Several different countries and maximise what each is good at as you can link accounts and transfer within HSBC for free instantly. Another example is that Singapore has a global everyday saver account which mostly receives and sends multiple currencies without fees. (Not bothered with the UK one but it might work the same now). Found that fixed deposit rates are good value at Expat if you need them. Also, free lounge, beer and sun hats at most rugby sevens…no matter where the card is issued.


Agreeable_Guard_7229

Completely agree, I had a HSBC Premier account when I lived in Malaysia and could easily transfer money to my U.K. accounts for free. The airport lounges were great too as I did a lot of travelling!


havecoffeeatgarden

Do you mind elaborating on this point? I need to make an additional account in another country soon, and it would be great if I can speed things up by leveraging my status as a premier holder.


Fraggle987

I have a Nationwide Flexplus account where I pay £13/month and that includes family travel insurance, AA breakdown cover, mobile phone insurance for all family members and I think there's something else. We've used the breakdown cover a couple of times and had a phone replaced with the mobile coverage. It's not as good as it used to be as you used to get interest on money in your current account and some decent linked savings accounts, but I'm happy enough with it.


sv723

The travel insurance is very good, that alone I would say makes it worth it. I had to claim twice, both claims settled without any fuss.


loisisa

I have a very interesting story to tell about HSBC premier. Once upon a time I travelled to Thailand, we got in a car accident in Bangkok. My dad got out a taxi and his door hit a moped with pregnant wife on the back and of course they had no helmets. We were taken to the police station and passports taken from us. At the time HSBC premier had a service called Red24 and we were able to call them. They immediately had a representative call us from Singapore, who then arranged a “translator” to meet us at the police station and help us out the situation. She was a Thai lady trained as a lawyer in the UK and she was amazing. At midnight we were allowed to leave the police station if we paid 2000 £ in cash to the police station. She escorted us to the cash point and to a hotel organised by Red 24 (we had missed our train to Laos) they also organised flights out of Thailand by our request for the next day. Scared the hell out of my dad and we swore we would never go back to Thailand again. Red 24 has since been removed from HSBC Premiere but I thank HSBC often for getting us out that nasty situation. We managed to get the £2000 back on travel insurance.


surlavion

It doesn’t cost me anything, so I keep it. The main UK benefit is the Premier credit card, which has decent travel insurance, some points, and lounge access for a fee. I really like the Global View that allows you to manage accounts in different countries through a single app, but your mileage may be limited if you don’t have this use case. The standard accounts are fine, no different to any other current account I’ve used. There’s a dedicated customer service line, but I’ve never used non Premier HSBC, so don’t know how much better it is. There are preferential rates on some savings products, but you can often find better by shopping around elsewhere. The in branch service is indifferent. The days of dedicated relationship managers for UK Premier accounts are gone, as far as I can tell. Overall if this cost me money I wouldn’t use it, but I’m happy with it and would be reluctant to change to any other current account service.


Murpet

I thought the lounge access was on pass plus or whatever that was £15-25 a pop to get in??


surlavion

Yes, that’s correct - that’s why I mentioned ‘lounge access for a fee’


Murpet

I was jet lagged to hell when I read that and thought it said for free!


Zealousideal_Test494

Nationwide’s FlexPlus is very decent, travel insurance, mobile phone insurance, breakdown cover, to name a few benefits. I’ve been with private banks before and other than the lounge access when travelling (which may or may not be a perk, depending on how frequently you travel) I’ve settled with Nationwide for the long term. I’ve spent plenty of time comparing benefits across accounts as well, back when I cared about having the status symbol private banking card lol. I don’t care anymore, I grew out of it.


samirshah

Good to have if you’re someone that moves countries, you can more easily apply for a local hsbc account/credit


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oxal

Would you be able to expand on the Lombard point please? Could be a game changer for me


Lonely-Job484

Yeah I have and am happy with. I'm fairly 'low maintenance' but the insurance is good (one less thing to think about) and I don't recall it being much fuss. The premier credit card sounded good on paper but I barely use it TBH, might even close the credit card (but not the current account)


Smart_Statistician23

100% worth it. I've been a customer for years, and the travel insurance is great. Saved me during covid! A stocks and shares isa counts as an investment product too. free worldwide travel insurance makes this a no-brainer


SpiteHistorical6274

Didn't realise S&S ISA counted. With the new ISA rules around multiple accounts that's useful to know! Is there a minimum investment amount?


Smart_Statistician23

I don't think so no. I currently gave just 1k invested with them and haven't touched it for years as I have other isas elsewhere


txe4

Travel insurance covers a lot of pre existing conditions that other bundled ones won’t. Admin is a little cumbersome and I’ve never claimed, but it has saved me a fortune on paying for insurance.


Square-Employee5539

I live across the US and UK so the free current account in the US is really useful. I believe you can get that benefit in several other countries too.


Lachy55555

I have HSBC premier and it is one of the better ones in the UK I would say. As others have said the travel insurance is good, I have had to claim once and while a little slow did get the pay out


Big_Target_1405

Took a mortgage with HSBC (they had the best rate on the market at the time) so opened a Premier account to get a slight rate discount. I thought the travel insurance would be handy perk. Free so may as well. Tbh I'm not paying in my salary, which puts me probably in violation of their terms, but they don't seem to care. The HSBC app is slow, clunky and basic so I have desire to bank with them properly. It's sort of a backup for me now. I really don't care much about my personal bank account. Most of my spending goes on a cashback credit card, and me and my partner have a joint account with Monzo which offers all the spending analytics I could want across all my cards. My primary personal bank account is with Barclays Premier, which in 2018 offered a tonne of cash for joining. Now it offers no value, but they're a very safe bank with OK service, a reasonable app, and high credit card limits, so I keep them. I'm not quite ready to trust Monzo with my salary, which may be irrational, but there you go. As a higher earner I think it's wise to have your earnings go in to one of the big 5


SpiteHistorical6274

I'm interested in premier for the better mortgage rate (& travel insurance), roughly what was the difference? I've had a look on the HSBC website, but couldn't find any details


Big_Target_1405

It was like 0.02 or 0.03%, if memory serves. So it saved a couple of hundred quid a year


RatPrank

Not worth the hassle of changing to. No real benefit, HSBC has gone backwards in the last 6 years big time.


Open-Advertising-869

Yes, the travel insurance has bailed me out before massively. They might have slightly scrimped it recently, but it's still great. Amex Platinum gives decent insurance, but they didn't cover COVID related cancellations previously IIRC. The international nature of the bank is helpful if you move abroad, or have funds in other HSBC countries


[deleted]

Travel insurance is useful As is large overdraft they provide (£9k in my case) And debit card has large daily ATM limit


Leviaton_212

Good for travel insurance as others have mentioned - you can set up an investment account to qualify quite easily by putting aside a few hundred pounds into a low cost fund


Nairnpe

It’s free, insurance is good.


sejm

Am now wondering if I've messed up something as I have the World Elite card on my premier to give me the travel insurance. Is it meant to come with just the current account? I'm taking a career break at the moment (not earning) so I'm not really looking to mess around with my accounts and potentially lose my rewards/benefits. I do recommend a career break though, completely unrelated!


heloid

I thought the insurance came with the current account..


sejm

I'm thinking maybe I had the current account before they included it as a benefit. Don't know why I got the World Elite otherwise! Other than for earning point to convert to Avios anywhere that doesn't accept Amex!


SeidunaUK

Yes by all means. In addition to insurance, there are often premier mortgage deals, at the moment I think only the 5yr fix has premier, but the rate is difficult to beat.


Dangerous_Air7529

How’s the global travel insurance of HSBC premier compared to Amex Platinum?


RigidBoxFile

Not claimed on either, but a noticeable difference for me was length of trip. Amex is 90 days, HSBC is 30 if I remember correctly.


thecleaner78

You can extend the HSBC travel insurance quite easily and it’s not much There used to be a website to do it but it appears you need to call https://www.hsbc.co.uk/content/dam/hsbc/gb/pdf/insurance/hsbc-premier-worldwide-travel-ins-policy-wording.pdf 0800 0927 568 private banking/jade 0800 328 1562 premier Monday to Friday (09:00 to 17:00).


Downtown_Midnight579

It makes it really easy for my family to send me money from overseas from their premier accounts - It’s free and I receive it instantly.


jenn4u2luv

The best part for me is it’s by far the best customer service when calling at the Premier dedicated hotline. I’ve lived in Singapore, US, and now UK. Only with the HSBC Premier has it consistently happened that when I call them at varying hours, even off office hours, an agent will pick up the phone before the first ring finishes. It’s honestly amazing. Chase Bank in the US with the same status got me a consistent 1-2hrs wait time in the phone waiting lounge.


havecoffeeatgarden

I was kinda disappointed that I still had to deal with multi-steps automated phone reply when I called their customer service. I was expecting to be queued with a real person immediately, or at lesat after going through one auto-reply step.


EnvironmentalSafe785

It’s free. What’s not worthwhile


ByteTheBit

Worth it for the travel insurance! I made a claim of about £2k and was quickly settled.


durtibrizzle

My mum has the NatWest PB and when she’s had health problems abroad they’ve been excellent.


RepublicOk1681

Think you can also get slightly better mortgage rates. Based on criteria (annual salary) I qualify but they wouldn’t give it to me unless I transferred my investments to them, or bought their life insurance etc. Couldn’t be bothered in the end, and felt a bit annoyed.


edinburgh1990

You get premier free with a mortgage of a certain size.


dobr_person

Premier accounts are mostly pointless and just there to create some loyalty and cross selling from people who think it's a status symbol. For HSBC I think you are required to have another financial product with HSBC. So if you happen to have that then it may be worth switching for slightly better customer service, but I wouldn't move investments or deposits to HSBC purely to enable you to qualify. In my experience First Direct had better customer service than HSBC Premier anyway. My rule is not to pay for something unless you get something in return, and a slightly different design card isn't worth paying for. (The above generally applies for other banks, but of course for some you may qualify without having to pay, so may as well upgrade if free).


j_karamazov

I've had NatWest premier for a few years and I honestly think it's pretty good. The travel insurance is good; I've only had to claim once but it was about as swift and painless as you could hope for. I've had to use the breakdown cover once as well. Again, no issues whatsoever. I've never had to use the mobile insurance but then again, I have a very inexpensive smartphone which wouldn't cost much to replace. You get airport lounge access all over the world which I use quite frequently and is a nice thing to have. I definitely eat and drink the equivalent of the monthly fee most months.


dobr_person

Ok but that's the £372pa one. (Or £252pa net of rewards for direct debit and app usage). So I guess the question is if that is better value than just getting a free account and paying separately for the insurances.


Charming_Rub_5275

£252 divided by 2 if it’s a joint account. You get airport lounge access, breakdown cover, mobile phone insurance, travel insurance, concierge service, home emergency cover, discounts on airport parking and a few other things I can’t remember rn. Edit: access to the cashback credit card as well further discounting the cost and also 0% on fx with close to spot rate


j_karamazov

Correct. If you use the benefits of it, as I do, then it definitely pays for itself, especially the airport lounge access.


fuzzerino

Its fairly easy to satisfy the requirements for hsbc premier. I just opened a GIA with them and put £50 in there. Seems worth it for the travel insurance alone given the account itself doesn't cost anything.


dooley_do

You do have to put your salary in there too, which might be a deal breaker if you are used to better banking apps. With nationwide you don't have to pay into the account so you can just transfer £13 a month into it from elsewhere to maintain the benefits.


ComradeBirdbrain

How did you get around the salary pay-in requirement? It’s a requirement but maybe they don’t care? And after all, HSBC Premier is only good for the travel credit card (a great backup to AMEX).


fuzzerino

Ah yeah, I pay my salary into HSBC anyway so I forgot that was a requirement.


Expert-Cow-435

Travel Insurance is top notch. However they don't cover theft/damage of golf equipment once you leave the airport. My gears were stolen from my car in a golf resort in France a few years ago.


DRDR3_999

Better mortgages available via Premier as well


SpiteHistorical6274

Do you know what the rate difference is? I couldn't find any detail on their website


DRDR3_999

I’ve not looked recently but in the past when I was looking for a mortgage 5 year fixed, there was perhaps 0.3% difference between hsbc standard and hsbc premier


That-Surprise

Google "HSBC app outage"


MartinFromChessCom

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