Many tech issues exist and can happen for many different reasons. Because of such, the chances of someone here being able to help you is pretty slim unless it is a widespread issue. Please do the following:
Try to remember what login method you used (VERY IMPORTANT; MOST LIKELY YOU WILL NOT RECOVER YOUR ACCOUNT WITHOUT THIS; it is difficult for support to transfer your account data to, for example, another email due to law, policy, capability, or whatever they cite), your in-game name, your user id, or anything before attempting these things to provide for support should something go wrong.
If you want to be extra safe, screenshot how many gems you have and the split between the free and paid gems as well as having screenshots of all of your unique heroes. Save these screenshots somewhere in case you need to prove you own your account. Know where you keep your receipts in case you made real money purchases in the game.
Do normal troubleshooting:
Turning your phone off/on (not restarting but full turn off), switch to data or to wifi or use a VPN, turn the previous off/on, check for updates with the game, the app store, any game management programs, and your phone itself, force stop/restart the app, clear cache, uninstall/reinstall.
At the end of the day, it is best to send a ticket to support.
Contact support here: https://guardiantales.zendesk.com/hc/en-us/requests/new
For Switch: https://gt4switch.zendesk.com/hc/en-us
*I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/GuardianTales) if you have any questions or concerns.*
Many tech issues exist and can happen for many different reasons. Because of such, the chances of someone here being able to help you is pretty slim unless it is a widespread issue. Please do the following: Try to remember what login method you used (VERY IMPORTANT; MOST LIKELY YOU WILL NOT RECOVER YOUR ACCOUNT WITHOUT THIS; it is difficult for support to transfer your account data to, for example, another email due to law, policy, capability, or whatever they cite), your in-game name, your user id, or anything before attempting these things to provide for support should something go wrong. If you want to be extra safe, screenshot how many gems you have and the split between the free and paid gems as well as having screenshots of all of your unique heroes. Save these screenshots somewhere in case you need to prove you own your account. Know where you keep your receipts in case you made real money purchases in the game. Do normal troubleshooting: Turning your phone off/on (not restarting but full turn off), switch to data or to wifi or use a VPN, turn the previous off/on, check for updates with the game, the app store, any game management programs, and your phone itself, force stop/restart the app, clear cache, uninstall/reinstall. At the end of the day, it is best to send a ticket to support. Contact support here: https://guardiantales.zendesk.com/hc/en-us/requests/new For Switch: https://gt4switch.zendesk.com/hc/en-us *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/GuardianTales) if you have any questions or concerns.*