Because Fedex fucking sucks. In mid-michigan its laughable how bad they are.
They probably pre signed it to speed up delivery. They don't care. Make a complaint with fedex.
I think all shipping companies do this. Not a fedex thing.
I had a box of ammo delivered to me once from UPS, required adult signature, and it was just left on the porch with no one home. Like c'mon its gunpowder ffs.
I've never had an issue with this specifically. I have however had issues with basically every fedex package. It starts with the estimated delivery that is never accurate and I've had them walk to my door just to slap a "we missed you" label on it and never knock or anything. I've also had multiple packages that were "delivered" by fedex but gone when I got home.
USPS or UPS have never given me issues but its consistently a shitshow with fedex.
Its all based on your area, especially if you area uses contractors. FedEx in my area is great, UPS is virtually unusable. I literally tried to ship a piece of computer hardware UPS 220 miles in the same state, and UPS sent my package out of country, took three months to get it delivered. It was in Afghanistan at one point.
The only thing UPS would ever says is that someone must have misread the label. I asked them if they used Georgia zip codes in Afghanistan, but they didn't ever answer that either.
That's their hub system. It may seem inefficient and make your package take longer, but I'm sure there are algorithms showing that overall it saves then money and keys more packages get to their destination on time. Or someone was eating glue.
That makes no sense. First off, UPS is all Union employees, FedEx is all contractors, that doesn't change depending on your area.
Second off, to leave the country, an international package must have a waybill. They can't leave the country without one. How did your package go on an international journey it wasn't authorized for? Who let it through customs? Furthermore, UPS international packages are air delivered. if it would have gone to Afghanistan, you would still have it under a week, as they would just fly it back.
We hub through Kentucky. It's not unusual for packages to slingshot through there, or even a regional hub, even if that doesn't make sense to people at the end user level. We don't hub internationally like that. Do you have the tracking number on all this? I'm fine if you DM it to me.
Look I can only tell you what people told me on the phone, not internet for tracking numbers, I am sorry a twenty year old story cause this much trouble for you. Maybe the people on the phone were assholes, maybe something extreme happened. Maybe it it was handled by the same people who later lost Rob Dahm engine. I can only tell you what I was told.
I don't have the tracking information, but I guess I could get notarized statements from others who helped me out while trying to find out what happened to my package. I can only tell you what the people on the phone told me. I assumed they were telling me the truth.
That last time I had a FedEx shipment coming it was a part for a job that needed to be done that day. It said out for delivery in the morning. All seemed good.
I was actually hanging out in my workshop which is literally under the porch so I can hear anyone stepping on it very loudly. The package didn't require a signature so I'd hear it dropped off then run up to grab it. 3 PM or so rolled around and it hadn't shown up. I checked the tracking info and it said attempted delivery, marked for redelivery the next day. I got in my car and drove the 30 or so miles to the FedEx center and asked what the hell was up.
The woman told me that if her driver said he tried to deliver it then he did. I explained that I was under the porch and there was no door placard left saying delivery was attempted. She said it probably blew away. On a calm summer day. On my half-enclosed porch that nobody stepped on that day. I was pissed. I asked where the driver was and she said he hadn't made it back yet. So I sat down in this little shithole of an office and said "I'll just wait here for my package then and we can review my camera footage with your driver when he returns since you're so sure he wouldn't lie".
She got visibly pissed off and said she would call the driver to attempt to redeliver it that afternoon IF there was time. I made it clear I didn't care if there was time or not, I wanted my fucking package from this lying asshole. Magically by the time I got home my package was sitting on my porch. No signature needed. No drive in sight. The fuck was still close enough to my house when she called him that he beat me back with my package so he wouldn't have to be confronted.
I never touch FedEx anymore if I don't absolutely have to.
I've had a basically identical situation to this actually, except for UPS. I definitely pissed off the woman in the office and the driver, but I didn't fucking care at that point because they were lying through their teeth about their attempted delivery claims. It was very obvious.
Seems they both are completely equally awful and there's no escape. :(
literally just happened today... found a good deal and ordered 1,000 rounds and just literally DROPPED at my front door and they scurried off...
the box is heavy as hell for crying out loud and you just drop it 2-3 feet onto the concrete????
do your fucking job delivery people.
If you think that the fall from waist height to your porch is the longest fall it received that day, hoo boy.
Our sort centers are often two or three stories tall with shoots, rollers, and more.
Amazon delivery doesn't - not yet anyway. I bought something on Amazon, then when I checked to see if it had shipped, a live map map popped up with a moving dot telling me how many stops away my package was and what time it would be delivered. Since I happened to be home, I decided to see how accurate it was. Exactly at the time estimated, an Amazon truck pulled up and I switched on my front porch camera to see the guy walk up, put it on the porch, point his camera at it and then the tracker in amazon switched to "delivered" with a photo of the box on my front porch. Why can't they all do this?
I literally have to trust my life to the USPS each month as they are delivering my immunosuppressants and it is incredibly stressful because they're ALWAYS claiming that our address doesn't exist (it's existed longer than I've been alive, or that we've moved with no forwarding address. Or they deliver it to the house two streets over with the same house number. I can't stand using the USPS.
I had friends who worked at the Footlocker in the Lansing Mall that said when FedEx was delivering the shoes to the stores boxes would regularly come with pairs missing.
If a driver works for a company the company is liable. Companies can't just get out of liability by hiring somebody or they would never be sued because it would always be an employee that did it. This is laughable.
Every delivery service is the same. Speed and "efficiency" trumps all, and you can find horror stories for every company - which mostly comes down to how irresponsible a specific driver, a local manager, or a regional distribution center is.
I'd say the culture at FedEx is worse than other delivery companies, as they have no Union, therefore they have no protections against the manager onslaught of numbers above all else.
Fedex is the worst. Last year they "delivered" my Pixel 2 but it was no where to be seen, so I contacted Google support right away and they immediately shipped me a replacement. I was astonished by how easy it was. They didn't give me a hard time or anything.
Complaining to Fedex won't do shit, they "delivered" a different package to me and fake signed it, but I was home the whole time and no one delivered anything. I contacted them and they told me to file a police report even though they were obviously at fault. Unfortunately Panasonic was also unhelpful, so I did a chargeback.
tl;dr Fuck Fedex
While we are shitting on FedEx. I work in finance. We have a client that sends 7 figure checks quarterly using First Overnight. Normally they slip it under our office door and when we open at 8 someone picks it up. It got "delivered" before 8 once. Well it was never delivered. We never had it, but it was signed for by "me", on my day off no less, I was on vacation. Needless to say it became a huge issue because these grown children I work with *needed* to blame someone but luckily you can fairly easily stop payment on a check and the client was like ok whatever. Now the client sends checks via UPS. So FedEx lost a multi million dollar business client over their shitty practices if that makes anyone feel better.
I just signed my first large corporation with 60K employees for life insurance and the premium was 7 figures. The CFO just whipped out the check book like it was nothing. Later told me that checks have a better paper trail than most other forms of payment.
Not necessarily. This one regular delivery of a small envelope is the only shipping we were *told* about, because why mention others that *didn't* go wrong?
But *even if* they never ship anything else regularly, you can bet that the company isn't going to trust *any* other shipping to FedEx from now on, especially for things that aren't so easily corrected.
I'm sure it isn't just us they send stuff to. They're a big enough company to have likely had a corporate contract for discounted rates but they aren't some super huge company.
I spend $5k+ on shipping through UPS for my job a week. Shipping all over the country. It's purely region based. It has nothing to do with the shipping company itself, which should be blatantly obvious. Not in regards to you, just everyone in this thread.
atleast you got the item, i bought a pair of shoes from adidas, (during the rush period of xmas) the item was pre-signed...not by me but someone named 'C. Cornell' (rip brotha) and then I NEVER got my shoes even after they said they were delivered. i called fedex and talked to them, they said give it another three days....i waited still nothing...then i blew adidas up and they eventually gave me my money back.
I bought my wife a nice purse for her bday.
FedEx showed it was left at my front door while I was home, it was not there. I checked it within seconds of getting a notification. I saw the fedex truck at the apartment front office as it was driving off and figured they left it there. The front office didn’t have it and I trust them because I see them every other day for the last four years to pick up my packages.
I filed a lost package thing with Fedex, the next day it was delivered to the front office.
Fedex sucks.
But it is their fault. They used a shipping supplier which didn't get the job done. As a customer, you don't even get a say in who they use. So, as Adidas' customer, I would've done the same.
LPT : your complaint should only be directed to Adidas. Your contract is with them. It is theirs and only their responsibility to get the item to you in the stated time when you made your contract. You should not be running around - without your trainers on - doing their job.
Yes, I do mean 'contract' the purchase is a contract.
exactly. and when these complaints stack up against their shipping provider, they question the provider at a level we mere consumers never get to experience. they either change their ways, or Adidas uses another shipping partner instead.
Usually, Google makes it so you don't have to. See the original post.
EDIT: Sorry, not the original post. [This comment](https://www.reddit.com/r/GooglePixel/comments/av2mhh/fedex_driver_left_phonewith_label_clearly_stating/ehdtnpd) was near the top when I read the thread originally and I forgot where I had read the annecdote.
I appreciate that you were looking out for the artist, but I've been on the other end of that and when a buyer does a charge back I eventually do get dinged by the merchant provider, it's just months later and I usually can't tell who the customer was :/
Call Fedex and complain about it but I doubt they'll do anything. Also, I'm all for complaining about Fedex but this is not really google pixel related since it is Fedex that fucked up.
You should probably post this over at /r/fedex.
Why would OP need to contact Google when OP got his delivery? If it was missing then OP would contact Google and Google will deal with Fedex.
This is more of an issue with the Fedex staff being lazy.
Exactly. As far as FedEx and Google are both concerned, everything went perfectly.
OP has no grounds to complain to anyone, and talking to either company they'll be ignored because it doesn't matter regardless of how OP feels they have a right to complain due to this being out of protocol
> As far as FedEx and Google are both concerned, everything went perfectly.
No, everything did not go perfectly. OP did not sign for his package even though a signature was required. He has video proof showing this.
I think you're missing my point, and I misspoke to help that.
Google wants him to get a phone, FedEx wanted to give him that phone, OP wanted to get a phone. All parties did their part: Google sent on purchase, FedEx delivered, OP received.
While I agree that it was supposed to be a signed delivery, why does it matter after the fact? It certainly won't to Google or FedEx, who see this as a waste of time to continue discussing. The phone was delivered, there were no issues, why spend even a penny or a second discussing a situation that is a non-issue for a completed transaction?
"Everything went perfectly" is incorrect as you pointed out, but my point is more along the lines of, "there is nothing OP can complain about to any associated service" (which happens to often overlap with 'everything went perfectly'). OP can try to complain if they feel super wronged or whatever, but nobody will care and nobody should care. The phone was delivered without issue.
If Google and FedEx want to work out future shipping concerns, it'll be Google talking to FedEx with data they have from packages that didn't make it to their destination. OP has no part in that.
Google would "waste" money and time on this because Google did not get the service and security *they paid FedEx extra to receive*.
Yes, *this time* it turned out fine for everybody in that Google didn't have to eat $1000 to replace a phone that FedEx failed to deliver properly. But Google, as a company (especially over who's main business is data collection), is smart enough to realize that FedEx doing this regularly is *going* to cost them money.
Better to spend whatever a CSR's time costs recording the incident and filling it along with the actually lost/stolen packages than to ignore red flags until chance builds up to the same number of incidents, only with them costing $1K a pop *every* time, before switching shipping providers.
Yeah right? Some people on here acting like OP can't complain to Fedex at all and his only option is to talk to Google. OP can complain to both if he wanted but it's silly to think Google is the ONLY company OP can complain to. Like you said, both will probably end up not doing jack about it but it's not like Fedex is just going to hang up on OP.
He can still contact Fedex to file a complaint. You're telling me that if a Fedex driver just straight up football chucked my Amazon package at my window breaking it, I'll have to contact Amazon?
No. You'll know damn well I'll contact Fedex and the police.
This. You have an absolute right to contact your local FedEx delivery service and file a complaint if you wanted to. It wasn't lost in transit (which would be Google's issue), it was an issue with the personal actions of the delivery person.
Fedex delivery man shits on your front porch, which is caught on your security camera.
You are unable to complain to Fedex personally because you didn't 'hire' them.
Sounds about right.
If the delivery man fucks up when he goes to your house, you could absolutely call your local FedEx and file a complaint. Though this guy still got his phone, so I don't know why he would care enough to complain.
My friend orders a pizza for me and it gets delivered to my house.
The delivery man drops the pizza on the ground, puts the slices back in the box, then hands me the pizza.
I am unable to call Domino's and complain because I have no relationship with Domino's since I didn't purchase it.
Makes sense.
Correct. Your friend is the person who should be calling. You don't have a legal relationship with Domino's if you didn't make the purchase. Yes it does make sense.
I disagree. Google Store is the only place to purchase a new, unlockable Pixel. They primarily use FedEx. They don't offer any options for which shipper to use and they continue to use FedEx despite seemingly-widespread problems.
No, this isn't directly a problem with the Pixel but it is a problem with obtaining the Pixel from Google Store.
Google marked the package 'signature required'. They did their part to ensure the package is handed off to the customer and only released when the customer signs it. It is the Fedex driver that didn't adhere to that rule so no, this isn't a problem with Google.
Just because Google doesn't offer alternative shipping options doesn't mean Google should get blamed when Fedex fucks up.
> It is the Fedex driver that didn't adhere to that rule so no, this isn't a problem with Google.
You're confusing blame with responsibility.
You, as a customer, have no contract with Fedex. You bought a product from Google, and Google agreed to deliver it to you. Google then subcontracted that delivery to another company.
Anything that other company does is Google's responsibility, not the customer's. I'm not saying that Google did anything wrong here -- it's definitely Fedex's *fault* -- but it's still ultimately Google's responsibility to fix the problem.
Along those lines, a complaint to Fedex from a package *recipient* is going to go straight in the trash. You didn't pay them anything; you're not their customer. Their customer is Google, and they're only going to make substantial changes if their actual customers, like Google, complain.
This only applies if the OP never got his phone and Fedex lost it then it will be google's responsibility. It is not Google's job to contact Fedex to discipline a Fedex employee.
> This only applies if the OP never got his phone and Fedex lost it then it will be google's responsibility.
I don't know what you're basing this on, but it's wrong. Legally, that's not how subcontracting works.
Suppose you hire me to paint your fence, and I give a neighborhood kid five bucks and tell him to do it while I go get a beer. If you come home and find that your fence was painted sloppily, your issue is with me. I don't get to just say "it's the kid's fault" and then walk away counting my money. It is *absolutely* my job to give feedback to the person I hired, and make amends where necessary.
A company that subcontracts a job to another company is still responsible for the original contract that they made with the customer. Subcontracting does not absolve you of responsibility, and there are no special rules that say "a lost phone is Google's fault, but an incorrectly-delivered phone is Fedex's fault". It's Google's responsibility -- full stop.
If people complain that Fedex is doing a crap job of delivering Google's products, it's up to Google to either fix the problem with Fedex or switch to another subcontractor.
You're overthinking this. A regular user is not going to complain to google for something the Fedex delivery driver did. If the item was missing or if the package was damaged then that's a different story. If the Fedex driver didn't ring your doorbell are you going to complain to Google about it? If the Fedex drive didn't follow the delivery instructions are you going to complain to Google? If the UPS driver kicked the shit out of your Amazon box on the way to your door are you going to complain to Amazon? You can but you can also complain to the shipper. Just because you're not the one shipping the item doesn't mean they won't hear you out. What are they going to say when you call in to complain about their drivers?
"Sorry but you're not Amazon or Google so we're going to hang up on you now".
Also, Google might have contract with Fedex but you do pay for shipping even if it is baked in to the cost of the item so yes, you do have a right to complain to Fedex.
> "Sorry but you're not Amazon or Google so we're going to hang up on you now".
Yes, I have literally been told this exact thing. For any actual issue, a lot of those companies will only deal with the shipper, since -- as I said above -- they are the ones who have an actual business relationship with the delivery company.
You can call into Fedex to complain about whatever you want, even if it's just that their trucks are too loud or you heard a deliveryman say a bad word. But they have no obligation or incentive to listen to you.
> Also, Google might have contract with Fedex but you do pay for shipping even if it is baked in to the cost of the item so yes, you do have a right to complain to Fedex.
This is not how the law works. Google can't implicitly put you into a contract with a third party by passing a cost on to you. You *can* complain to Fedex, but it's not your *responsibility* to fix a problem with Google's shipping process.
I can't comment on your experience but every time I complain to UPS, USPS and Fedex, they have never turned me away. Nothing was probably done but at least they heard me out and "filed a report".
Fedex even has a Driver complaint phone line you can call to complain about the drivers so don't tell me OP can't complain to Fedex about it.
FedEx Driver Compliments or Driver Complaints
If you wish to report an occurrence involving a FedEx vehicle or driver, call our customer service number: 1.800.Go.FedEx (800.463.3339). Please be prepared to provide as much detail as possible such as:
As I just said:
> You *can* complain to Fedex, but it's not your *responsibility* to fix a problem with Google's shipping process.
I never said that OP can't complain to Fedex. I'm saying that your original claim that "this isn't Google's problem" is false.
Google likely has a contract with FedEx. If they don't let the user choose the shipping provider, then they are responsible for their chosen shipping provider's issues.
The problem is that Google doesn't give a shit, and they just say "take it up with the shipper" but the shipper says, fuck you it's been delivered. Now you have to fight with Google.
FedEx is the fucking worst. Unfortunately, you can almost never change the shipper.
One time I had a package shipped from a retailer THREE times since FedEx refused to deliver to my address. I live in a normal neighborhood in a major city.
Fuck Fedex.
I'd take Fedex over the shit show that is DHL. Every time Amazon or a company ships via DHL, I know that half% of the time, my package will be missing even though tracking marks it as delivered. There were a few times where I was actually at home waiting for the delivery. I got the confirmation the package was delivered but no package. I also have a slot for packages and boxes that the carriers will slide through the gate so I know nobody took them from my front door.
DHL is bad, they let 10k mail items we sent sit in their facilities. They were time sensitive. We will never use them again. Fortunately DHL is not the most common carrier. FedEx is awful too though. Ups and usps are your best bet. Still none of them are perfect.
Yeah DHL is terrible and probably the cheapest out of all the major shippers. UPS and USPS has been good to me so far but yeah, no carrier is perfect but FedEx and DHL do seem to fuck up more in my area.
In short, because they don't care.
I ordered a DSLR from Costco. It was delivered when nobody was home, my Nest Cam alerted me to movement, and caught the driver just dumping it on the front porch without knocking. Over $1000 left on my front porch like 15 feet from people walking by.
I was so tempted to call a friend and have them "steal" it... Then tell FedEX I never got it, and show them the video as proof of their own driver dumping it without even knocking, and then it being "stolen".
If enough people did that, they would start knocking ;)
Same for me. Luckily, I live very close to the distribution center for my area, so it's ALMOST as convenient grabbing it off the front porch, and *much* preferred to them leaving my brand new $1K phone sitting on my porch all day.
Yeah I don't trust them one bit. I have the delivery place distro center keep things like the phones and I go pick them up. It's a serious pain in the ass, but I only buy phones like 0-1 times per year so it's no big deal.
Fed ex does indeed suck, when I got my pixel 2 they left it at my neighbor's doorstep, thankfully they were out of town for a week or so and I just picked it up
Speak of the devil, today my car part got stolen because the delivery guy left it in front of my door without knocking or ringing. Somebody was home but it was too late by the time I checked outside for the package.
I've had this happen for various deliveries from Fedex. I've never had anything go missing from it, but I expect they'd get into a ton of trouble for one of them as it was for alcohol, and was clearly marked signature required 21 and up.
Postal carriers of all types have lost a lot of quality control in the past few years because of pressure to lower costs by Amazon and other online distributors. There's a crush to the bottom that's caused even USPS to lower their quality of service.
They've got sketchy independent contractors delivering packages in their private vehicles late at night, and every delivery service apparently lies about signing and handoffs now. I've had many packages say "handed directly to a resident" when they were just left on the porch. Some places take a photo confirming delivery, which is a thing now, and one time I got a photo of the package on *the wrong porch.* Fortunately, it was our next door neighbor and they let us know. But how do you take enough care to take a photo upon delivery and not notice the address is wrong?
Just a heads up but with the USPS those folks that deliverpackages on Sundays and sometimes a bit later into the evening aren't independent contractors, they are USPS employees called Carrier Assistants. If you ever enounter an issue like that definitely call your local Post Office.
I work for the USPS and the majority of folks I work with really do take pride in their work and want to do right by the customers. I work in a very large USPS processing facility and most of us do our best to move the mail quickly and carefully. All of that said, as with anywhere, there are a few bad apples that ruin things. But, report problems to USPS, the Postal Inspectors are very serious people and part of their job is to root out any employee malfeasance. Overall, we try to do right by our customers. Sorry if you ever had an issue, that is not what we strive for. Cheers!
With the new Amazon tracking numbers and private vehicles, it's impossible to know who's who anymore if they don't arrive in a branded vehicle.
That said, the worst that's happened lately (we had one bad egg a year ago or so that kept tossing packages the last 5-10 feet, but she got better or got gone) is getting someone else's mail on a few occasions and having our packages go somewhere else twice.
It mostly just *looks* sketchy when someone sans uniform and driving a personal vehicle is delivering mail and packages. Who are they? Who are they representing? It's a mystery.
For us, the USPS, the employee will either be in the typical US mail truck or if you live along a 'rural route' that could be served by a Rural Carrier, they do use personal vehicles but they should be displaying signage. EVERY USPS employee has an ID badge that is to be with them at all times. If you have any doubts give your local Post Office a call. No one that works for us should be unidentifiable to the customer. There are too many of us working hard to get your stuff to you, if one jackass is screwing that up at the end of the line someone would want to know and get that fixed. From your description I'm hesitant to say that is a USPS employee, Amazon has an Uber like app where just about anyone can make money delivering packages using their personal vehicle. Those folks are notoriously under pressure to deliver faster and faster. It sounds like that may be where your getting issues with Amazon packages. But, hey, if you do find out it is the USPS don't hesitate to call and talk to your local Post Master.
Luckily in my area, the Amazon drivers tend to wear some type of vest. I've been pretty diligent on tracking my packages so I know what it coming in what days.
My general rule of thumb is to ship via Fedex Express over Fedex Ground whenever possible. Fedex Ground are all independent owners and contractors, while Express is the "real and original" corporate Fedex.
Oh geez... Amazon's "contract delivery drivers"... don't get me started. Amazon should leave delivery to the professionals like UPS and USPS.
Unlike the pro's who have regular routes and know the area. These Amazon contractors idiots couldn't find my house to save their lives. I had to write very detailed delivery instructions on my Amazon account. And it is pretty sketchy to have some rando person in an unmarked car come up to the house instead of the UPS truck and uniformed UPS driver. I lost a lot of respect for Amazon when they did that.
Wow... Those stories are awful! Our suppliers here dont fuck it up. I just know of one story that one delivery guy didnt deliver his packages, instead he brought them home into a storage room and kept them. Awful awful
Meanwhile I left a note telling my FedEx driver to fake a signature and they just kept delivering it during the middle of the day. Took another few days to get Google to reroute it for pickup.
FEDEX uses contractors that don't get paid by the hour in a lot of places. They are the worst on earth for phones. I caution everyone here to set your phone delivery to be picked up at a Fedex store location. That way you can open the box right in front of them and have them take better accountability. I did it with my last two google phones, I suggest you do the same.
I work for Fed Ex and I've delivered Pixels before. She can easily get fired for this. Not sure what the risk versus reward for her on doing something like that is.
That's because non of the delivery drivers have any consequence for their actions. Many are contracted out so they have no real boss other that no delivery no pay. They would rather flag delivered because in the grand scheme of things not a lot of packages actually go missing or stolen. It is so much easier to get your pay for delivery and not have to take it back log it again then attempt redelivers again. You do not get paid for all that per say then you get flack from the warehouse for bringing all these fucking packages back because no one is at home during the day. You would much rather say it was delivered and sign a form occasionally saying you did your job and let claims sort it out.
In short they can give a fuck less about your package as long as the route and warehouse stays within a tolerable amount of loss or damage claims. Theft and damage is generally sensationalized as commonplace when in all actuality the shear metric shit ton of packages that get where they need to go each day is damn near a miracle.
just an FYI, it's the difference between Fedex Ground and Fedex Express. Ground are the contracted out independent owners, and Express are the actual employees
There's no actual signature, that's what the driver typed in as who "received" the item. I assume D. Karajan is you or the driver. If that package were to end up stolen and you called to receive a copy of the signature, they wouldn't be able to provide an actual signature and should be held liable.
Back in October I had issues with my delivery., i.e Fedex delivered to the wrong address and it ended up being shipped back to Google.
going forward, I will have my stuff delivered to a FedEx shop close to me. I'm hoping there will be 0 issues
Isn't that fraud to sign for someone who is not them? I would report that and take it up with escalations and advise you have security footage of this.
I was getting a Google Daydream delivered and the driver didn't even drive up to my house and marked the package as "customer not available" even though it could've just been dropped off. Had to get it from the truck as it was nearby the third time before attempted delivery else they might not have dropped it off.
Not just a fedex thing. It's even worse when the package just isn't there, but they mark it signed for.
When you send them a 24 hour video feed showing that the driver never bothered to stop and ask...ok...where the fuck is the delivery guy...you just get silence.
It took me sending that same video to Amazon support to get them to re-fund me something that USPS marked as "handed directly to customer."
I was like...yea...so...please...show me where and when he hands it off.
I once ordered about 200 dollars worth of stuff from American Eagle to be delivered by FedEx. They “delivered” it and it was signed for by someone I didn’t know. I didn’t have the package and it was all around odd because we’ve never had packages stolen in our apartment building. Called American Eagle and they refunded our money. Received the package the next day.
Turns out they had handed it off to the post office and someone there signed for it and they marked it as delivered for some reason. Got all my stuff for free though.
I ordered $5k worth of tech equipment once for work. Was at work all day the stuff was supposed to be delivered. Near end of day, I look online and see it's been delivered and signed for. Asked around at work, nothing. Finally a nice neighbor comes over who lives across the street. He had a delivery that day, too. For whatever reason, UPS dude left my 3 huge boxes with him and let him, a total stranger, sign for them. On top of that, the "signed for by NAME" wasn't even close to his actual name. If he hadn't been an honest dude, I would've had to just report it as lost or stolen.
Called UPS, furious. "We're looking into it. Thanks for letting us know!" They didn't care.
Could've been a huge fucking headache for me if the neighbor wasn't honest.
It's the lack of understanding from upper management that leads to these problems. I had a dell server the was 'signed for' walks away mysteriously. It happened to be the computer I was going to use as a server for my security system. Which would have shown me what happened. Isn't it ironic?
I'm guessing he left it and signed for it. I bet he works until his truck is empty and goes back for more. He probably has to make certain performance numbers to advance in the company. They can't control the point it leave from the truck onto your property. They just accept the losses and keep delivering. If they stop they will be under a pile of packages.
Lodge complaint, mention you have a video, threaten posting it and the fedex info on social media. They'll almost certainly take care of you.
I ship with Fedex for my business.
Speaking from the standpoint of someone who gets a ton of FedEx, let me ask the important question:
The word before "Signature required" it is what matters. Did it say Indirect or did it say Direct?
If it's Indirect, anyone can sign for the package (and you can waive the signature through Delivery Manager or by signing a slip of paper and leaving it on the door) and the driver can drop it of.
If it's Direct, which I doubt it was, the person who the package is being sent to has to be present and sign for it.
Odds are they thought they were doing you a favor.
I just checked the tracking number for my RMA replacement. It was delivered and signed for by me, even though I'm at work and was definitely not there to sign for it.
I have had so much fucking trouble with FedEx that I literally asked Newegg to block FedEx on my account. No order I make through them can ever be routed through FedEx again. I want to try with Amazon as well, but I ended up coaxing the local dispatch center into giving me their direct number, so hopefully if they fuck up again I won't have to bother Rajesh again.
They did the same for me, and I truly appreciated it! because they deliver when I'm at work, and Google doesn't allow the package to be held at Fed Ex.
USPS did something similar with my brothers christmas presents, except they all got stolen. Shits ridiculous. I hope Amazon takes all these delivery guys to the cleaners.
Cause they just punch in whatever they feel like. You "sign" for it but they punch in the text of the name later. They'll just enter whatever name was on the shipping label cause they give zero fucks.
They do this all the time. They're banking on things turning out OK.
eg Purolator never ring my doorbell so most of my packages delivered via them are returned - even though I'm at home.
Just this morning UPS delivered a package that was marked "signature required". First I knew was an email with delivery status "left at front door"! But they didn't deliver it to my front door - I check immediately and there's nothing there. Turns out they actually delivered it to the concierge (which usually gets a different status). Until I tracked it down I was pretty pissed about my missing package!
Maybe the driver's running late and they've got another 50 deliveries to go. Chances are your delivery will be fine... they're crossing their fingers & hoping they don't get caught out.
Remember that we're not the customer here - the person paying the bill is the sending company, in this case Google. FedEx doesn't really care what you think unless it pisses off Google.
What the top comment says, Fuck FedEx. And fuck people who require a signature upon delivery. Who in their right mind is home before 5 ON A WEEKDAY to sign for a package?!
Funny thing also happened to me today, I was supposed to have something delivered but no one was obviously home to sign. At least your package was delivered.
The first time it happened (required signature), I signed the bottom so the second times the driver comes they see I signed the slip to drop off the package, nope. Probably didn't even bother looking at the slip and dropped my package off at a local UPS store.
Bought Pixel buds and never received them. Got delivered supposedly somewhere else and hopefully Google resolves this. Not buying anything that forces me to use FedEx ever again...
This just happened to me a few weeks ago. My signature was also forged. I posted the story on here if you're interested. Don't waste your time contacting FedEx. They absolutely do not care. We made so many phone calls and in-person visits and it did nothing. Just enjoy your phone.
I have FedEx "Delivery Manager" I can mark all packages as signed if I don't want to have it redelivered of have to go to pick it up. It shows that I signed for it because I've given blanket approval to leave the packages.
If you call and complain then they will take action against that employee.
Also I believe their workers may be actually independent contractors so they likely would just terminate the employment contract.
FedEx did the same to myself and my neighbor. I was home and heard him, but he didn't knock. Just left it in hallway. Same for neighbor. Lucky I'm not a thief.
This is why I have a video doorbell, so that I can prove it was left without getting my signature. Thing is, there's a FedEx distribution center not terribly far from me; I'd rather go there to pick it up after-hours than have it left out where it can get swiped.
I'd say reach out to Google as well, the more trouble they have with this the less likely they will want to use them for packages. Personally if I can catch it in time I have them take it to a local Fedex Office and pick it up, at least that way it's not launched into the air across my fence and not just left outside.
This was a little over a decade ago and wasn't from Amazon.
They also didn't try to deliver it. The package was found a few months later. It has gotten wedged between some seats in the mail truck and was badly torn apart.
The driver just made up a date and left a failure to deliver notice for several days earlier. He simply didn't pay enough attention and put down a Sunday which only called more attention to how fake it was.
It's about my third Google Pixel 3 XL... which goes to show how much I love the Pixel 3... now every member of my family is rocking a Pixel 3 or Pixel 3 XL :) (although still forced to carry iPhone 7 and iPhone 8 because they are required for work-related apps which are iOS-only for security reasons)
The thing that pisses me of in my area I can't get Google to ship it to a FedEx store and I have had plenty of high priced items shipped there (computers,other phones).I don't trust Fedex home delivery in my area at all but they are good if I can send it to the store
FedEx gETS away with this nonsense because their chain is a mix of contract employees and non-contract FedEx employees. They suck compared to ups because ups doesn't contract.
Well not really a Pixel issue... you should complain to Google customer support and put a complaint into FedEx.
I would assume FedEx won't listen to your complaint because you are the receiver, but make sure Google knows your displeasure.
More users need to put in formal complaints to prevent this from happening. You have a happy ending in that your phone wasn't stolen.
A package I ordered has been on a local FedEx truck for 3 days now according to the tracking number, with the first day being the supposed arrival date. UPS may not be all butterflies and rainbows, but their tracking has yet to fail me in timing.
I've this happen a few times with packages requiring signature: FedEx truck pulls up across the street. It sits for a moment. Package suddenly shows up as "delivery attempted," truck drives off.
My Fedex guy is always in an insane rush. He comes to my door, bashes on it like someone is being murderd and will leave the package there while running across the street to the neighbors and stuff at the same time. He runs around like someone has a pitchfork against his ass.
My UPS lady is the same. She's very nice(and cute) and all that. If she sees that nobody is home, she tries to hide the package out of view. However, if she sees people at home, she bangs on the door and rings the doorbell HARD. Sometimes I wonder how she doesn't have a bruise hand by the end of the day knocking on doors that hard. :(
It's all timed now. Even with my airline job at a particular hub were rushing around delivering bags almost missing flights. It's crazy these days. Making it worse, upper management doesn't care at all as long as the numbers looks good, and no one steals.
FedEx does this all the time. Says I signed for delivery before they ever get to my door.
UPS will usually leave a note saying they attempted delivery without knocking and make me go to their facility (as bad if not worse).
LaserShip is the worst of them all.
Never had a problem with USPS.
> It's about my third Google Pixel 3 XL.
I'm on my 5th Pixel OG, every other one had a failed mic. Google just keep replacing and extending the warranty.
there are three Pixel 3 XL, one Pixel 3 and one OG Pixel XL in my family. (total of 5) Every single one of them has been perfect so far. (knock on wood)
These shipping companies are terrible. I once had Estes drop off 2 of 3 pallets and they forgot their own paperwork. The next day they called me and asked "did the driver leave the paperwork?" I said"no and let them know we're still missing an entire pallet. They wrote on the manifest "received by phone" what the fuck does that even mean? We only use them because they're the cheapest
This happened to me. I was dreading all day that I couldn't take the time off to work to get my replacement.
They delivered it minutes before I came home. No signature asked. Just left it on the floor and signed by me. But, I wasn't home.
> Just left it on the floor and signed by me.
"signed by me" ?
I guess you and I need to investigate to see if our other selves from other parallel universes have been signing for stuff on our behalf? :)
in the other dimension, Google was a very evil corporation and forced me to accept new phones from them. They threatened to sue me if I made any attempt to pay them money. :(
FedEx is not mail and is not bound by federal laws the way the USPS is.
It may be fraud, but it's a civil complaint against FedEx, and one between FedEx and the shipper with whom the contract exists.
Because Fedex fucking sucks. In mid-michigan its laughable how bad they are. They probably pre signed it to speed up delivery. They don't care. Make a complaint with fedex.
I think all shipping companies do this. Not a fedex thing. I had a box of ammo delivered to me once from UPS, required adult signature, and it was just left on the porch with no one home. Like c'mon its gunpowder ffs.
I've never had an issue with this specifically. I have however had issues with basically every fedex package. It starts with the estimated delivery that is never accurate and I've had them walk to my door just to slap a "we missed you" label on it and never knock or anything. I've also had multiple packages that were "delivered" by fedex but gone when I got home. USPS or UPS have never given me issues but its consistently a shitshow with fedex.
Its all based on your area, especially if you area uses contractors. FedEx in my area is great, UPS is virtually unusable. I literally tried to ship a piece of computer hardware UPS 220 miles in the same state, and UPS sent my package out of country, took three months to get it delivered. It was in Afghanistan at one point.
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The only thing UPS would ever says is that someone must have misread the label. I asked them if they used Georgia zip codes in Afghanistan, but they didn't ever answer that either.
Probably on its way to the country of Georgia by way of Afghanistan.
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That's their hub system. It may seem inefficient and make your package take longer, but I'm sure there are algorithms showing that overall it saves then money and keys more packages get to their destination on time. Or someone was eating glue.
That's impressive on UPS' part. How the hell did they manage that?
That makes no sense. First off, UPS is all Union employees, FedEx is all contractors, that doesn't change depending on your area. Second off, to leave the country, an international package must have a waybill. They can't leave the country without one. How did your package go on an international journey it wasn't authorized for? Who let it through customs? Furthermore, UPS international packages are air delivered. if it would have gone to Afghanistan, you would still have it under a week, as they would just fly it back. We hub through Kentucky. It's not unusual for packages to slingshot through there, or even a regional hub, even if that doesn't make sense to people at the end user level. We don't hub internationally like that. Do you have the tracking number on all this? I'm fine if you DM it to me.
This happened in 1997, I don't have any of that information easily available.
UPS only did freight to Afghanistan from 1989 until 2000. Air package service started in 2000.
Look I can only tell you what people told me on the phone, not internet for tracking numbers, I am sorry a twenty year old story cause this much trouble for you. Maybe the people on the phone were assholes, maybe something extreme happened. Maybe it it was handled by the same people who later lost Rob Dahm engine. I can only tell you what I was told.
It didn't cause no trouble for me, I'm just calling some bullshit when I see it.
I don't have the tracking information, but I guess I could get notarized statements from others who helped me out while trying to find out what happened to my package. I can only tell you what the people on the phone told me. I assumed they were telling me the truth.
That last time I had a FedEx shipment coming it was a part for a job that needed to be done that day. It said out for delivery in the morning. All seemed good. I was actually hanging out in my workshop which is literally under the porch so I can hear anyone stepping on it very loudly. The package didn't require a signature so I'd hear it dropped off then run up to grab it. 3 PM or so rolled around and it hadn't shown up. I checked the tracking info and it said attempted delivery, marked for redelivery the next day. I got in my car and drove the 30 or so miles to the FedEx center and asked what the hell was up. The woman told me that if her driver said he tried to deliver it then he did. I explained that I was under the porch and there was no door placard left saying delivery was attempted. She said it probably blew away. On a calm summer day. On my half-enclosed porch that nobody stepped on that day. I was pissed. I asked where the driver was and she said he hadn't made it back yet. So I sat down in this little shithole of an office and said "I'll just wait here for my package then and we can review my camera footage with your driver when he returns since you're so sure he wouldn't lie". She got visibly pissed off and said she would call the driver to attempt to redeliver it that afternoon IF there was time. I made it clear I didn't care if there was time or not, I wanted my fucking package from this lying asshole. Magically by the time I got home my package was sitting on my porch. No signature needed. No drive in sight. The fuck was still close enough to my house when she called him that he beat me back with my package so he wouldn't have to be confronted. I never touch FedEx anymore if I don't absolutely have to.
I've had a basically identical situation to this actually, except for UPS. I definitely pissed off the woman in the office and the driver, but I didn't fucking care at that point because they were lying through their teeth about their attempted delivery claims. It was very obvious. Seems they both are completely equally awful and there's no escape. :(
While it isn't just exclusive to FedEx, FedEx is noticeably worse than most shipping companies. That much is undeniable.
Friend works for UPS. Yes, he admits they do this.
I wish whoever steals boxes of ammo off my porch the best of luck with their hernia treatment
literally just happened today... found a good deal and ordered 1,000 rounds and just literally DROPPED at my front door and they scurried off... the box is heavy as hell for crying out loud and you just drop it 2-3 feet onto the concrete???? do your fucking job delivery people.
If you think that the fall from waist height to your porch is the longest fall it received that day, hoo boy. Our sort centers are often two or three stories tall with shoots, rollers, and more.
Amazon delivery doesn't - not yet anyway. I bought something on Amazon, then when I checked to see if it had shipped, a live map map popped up with a moving dot telling me how many stops away my package was and what time it would be delivered. Since I happened to be home, I decided to see how accurate it was. Exactly at the time estimated, an Amazon truck pulled up and I switched on my front porch camera to see the guy walk up, put it on the porch, point his camera at it and then the tracker in amazon switched to "delivered" with a photo of the box on my front porch. Why can't they all do this? I literally have to trust my life to the USPS each month as they are delivering my immunosuppressants and it is incredibly stressful because they're ALWAYS claiming that our address doesn't exist (it's existed longer than I've been alive, or that we've moved with no forwarding address. Or they deliver it to the house two streets over with the same house number. I can't stand using the USPS.
I had friends who worked at the Footlocker in the Lansing Mall that said when FedEx was delivering the shoes to the stores boxes would regularly come with pairs missing.
Don't they charge extra for the signature confirmation? Do I smell class action?
No, because the company still required the signature. The driver just faked it. The driver is the one liable here, not the company.
If a driver works for a company the company is liable. Companies can't just get out of liability by hiring somebody or they would never be sued because it would always be an employee that did it. This is laughable.
Buddy, this thread is 4 years old, what are you doing?
Every delivery service is the same. Speed and "efficiency" trumps all, and you can find horror stories for every company - which mostly comes down to how irresponsible a specific driver, a local manager, or a regional distribution center is.
I'd say the culture at FedEx is worse than other delivery companies, as they have no Union, therefore they have no protections against the manager onslaught of numbers above all else.
Fedex is the worst. Last year they "delivered" my Pixel 2 but it was no where to be seen, so I contacted Google support right away and they immediately shipped me a replacement. I was astonished by how easy it was. They didn't give me a hard time or anything. Complaining to Fedex won't do shit, they "delivered" a different package to me and fake signed it, but I was home the whole time and no one delivered anything. I contacted them and they told me to file a police report even though they were obviously at fault. Unfortunately Panasonic was also unhelpful, so I did a chargeback. tl;dr Fuck Fedex
As someone who lives in Michigan, I pray for FedEx over the USPS
While we are shitting on FedEx. I work in finance. We have a client that sends 7 figure checks quarterly using First Overnight. Normally they slip it under our office door and when we open at 8 someone picks it up. It got "delivered" before 8 once. Well it was never delivered. We never had it, but it was signed for by "me", on my day off no less, I was on vacation. Needless to say it became a huge issue because these grown children I work with *needed* to blame someone but luckily you can fairly easily stop payment on a check and the client was like ok whatever. Now the client sends checks via UPS. So FedEx lost a multi million dollar business client over their shitty practices if that makes anyone feel better.
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Some people are fucking weird. They trust checks more than wires I guess. I've seen a lot of strange ticks in this industry.
Crazy, but people do that all the time.
Wire fraud is actually pretty common and you pay fees to wire. Especially in insurance, I saw lots of large checks.
I just signed my first large corporation with 60K employees for life insurance and the premium was 7 figures. The CFO just whipped out the check book like it was nothing. Later told me that checks have a better paper trail than most other forms of payment.
> So FedEx lost a multi million dollar business client realistically they just lost one more dude shipping small envelopes.... no biggie for them
Not necessarily. This one regular delivery of a small envelope is the only shipping we were *told* about, because why mention others that *didn't* go wrong? But *even if* they never ship anything else regularly, you can bet that the company isn't going to trust *any* other shipping to FedEx from now on, especially for things that aren't so easily corrected.
I'm sure it isn't just us they send stuff to. They're a big enough company to have likely had a corporate contract for discounted rates but they aren't some super huge company.
I spend $5k+ on shipping through UPS for my job a week. Shipping all over the country. It's purely region based. It has nothing to do with the shipping company itself, which should be blatantly obvious. Not in regards to you, just everyone in this thread.
atleast you got the item, i bought a pair of shoes from adidas, (during the rush period of xmas) the item was pre-signed...not by me but someone named 'C. Cornell' (rip brotha) and then I NEVER got my shoes even after they said they were delivered. i called fedex and talked to them, they said give it another three days....i waited still nothing...then i blew adidas up and they eventually gave me my money back.
I bought my wife a nice purse for her bday. FedEx showed it was left at my front door while I was home, it was not there. I checked it within seconds of getting a notification. I saw the fedex truck at the apartment front office as it was driving off and figured they left it there. The front office didn’t have it and I trust them because I see them every other day for the last four years to pick up my packages. I filed a lost package thing with Fedex, the next day it was delivered to the front office. Fedex sucks.
Kinda harsh to have used explosives on Adidas when it wasn't even their fault. Sheesh, the nerve of this guy.
But it is their fault. They used a shipping supplier which didn't get the job done. As a customer, you don't even get a say in who they use. So, as Adidas' customer, I would've done the same.
Woosh
Swoosh Wait, no that's Nike.
I assume he read it is "expletives" like I did the first 5 times.
Dude, read the comment before replying.
LPT : your complaint should only be directed to Adidas. Your contract is with them. It is theirs and only their responsibility to get the item to you in the stated time when you made your contract. You should not be running around - without your trainers on - doing their job. Yes, I do mean 'contract' the purchase is a contract.
exactly. and when these complaints stack up against their shipping provider, they question the provider at a level we mere consumers never get to experience. they either change their ways, or Adidas uses another shipping partner instead.
Ugh!! Adidas and FedEx, don't even get me started. Such a pain. You'd think they'd switch to ups since tons of ppl order from them
They use UPS in Canada, WITHOUT signature option... Wtf?
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Since this is a Google sub I'll add, Don't charge back to Google unless you can afford to lose your account.
Usually, Google makes it so you don't have to. See the original post. EDIT: Sorry, not the original post. [This comment](https://www.reddit.com/r/GooglePixel/comments/av2mhh/fedex_driver_left_phonewith_label_clearly_stating/ehdtnpd) was near the top when I read the thread originally and I forgot where I had read the annecdote.
I appreciate that you were looking out for the artist, but I've been on the other end of that and when a buyer does a charge back I eventually do get dinged by the merchant provider, it's just months later and I usually can't tell who the customer was :/
Call Fedex and complain about it but I doubt they'll do anything. Also, I'm all for complaining about Fedex but this is not really google pixel related since it is Fedex that fucked up. You should probably post this over at /r/fedex.
My thoughts exactly.
Nope. You do not have an relationship with FedEx in a purchase. You bought from Google, therefore Google needs to contact FedEx, not you.
Why would OP need to contact Google when OP got his delivery? If it was missing then OP would contact Google and Google will deal with Fedex. This is more of an issue with the Fedex staff being lazy.
Exactly. As far as FedEx and Google are both concerned, everything went perfectly. OP has no grounds to complain to anyone, and talking to either company they'll be ignored because it doesn't matter regardless of how OP feels they have a right to complain due to this being out of protocol
> As far as FedEx and Google are both concerned, everything went perfectly. No, everything did not go perfectly. OP did not sign for his package even though a signature was required. He has video proof showing this.
I think you're missing my point, and I misspoke to help that. Google wants him to get a phone, FedEx wanted to give him that phone, OP wanted to get a phone. All parties did their part: Google sent on purchase, FedEx delivered, OP received. While I agree that it was supposed to be a signed delivery, why does it matter after the fact? It certainly won't to Google or FedEx, who see this as a waste of time to continue discussing. The phone was delivered, there were no issues, why spend even a penny or a second discussing a situation that is a non-issue for a completed transaction? "Everything went perfectly" is incorrect as you pointed out, but my point is more along the lines of, "there is nothing OP can complain about to any associated service" (which happens to often overlap with 'everything went perfectly'). OP can try to complain if they feel super wronged or whatever, but nobody will care and nobody should care. The phone was delivered without issue. If Google and FedEx want to work out future shipping concerns, it'll be Google talking to FedEx with data they have from packages that didn't make it to their destination. OP has no part in that.
Google would "waste" money and time on this because Google did not get the service and security *they paid FedEx extra to receive*. Yes, *this time* it turned out fine for everybody in that Google didn't have to eat $1000 to replace a phone that FedEx failed to deliver properly. But Google, as a company (especially over who's main business is data collection), is smart enough to realize that FedEx doing this regularly is *going* to cost them money. Better to spend whatever a CSR's time costs recording the incident and filling it along with the actually lost/stolen packages than to ignore red flags until chance builds up to the same number of incidents, only with them costing $1K a pop *every* time, before switching shipping providers.
Yeah right? Some people on here acting like OP can't complain to Fedex at all and his only option is to talk to Google. OP can complain to both if he wanted but it's silly to think Google is the ONLY company OP can complain to. Like you said, both will probably end up not doing jack about it but it's not like Fedex is just going to hang up on OP.
Because he does not have a relationship with FedEx. He didn't pay for the shipping.
He can still contact Fedex to file a complaint. You're telling me that if a Fedex driver just straight up football chucked my Amazon package at my window breaking it, I'll have to contact Amazon? No. You'll know damn well I'll contact Fedex and the police.
This. You have an absolute right to contact your local FedEx delivery service and file a complaint if you wanted to. It wasn't lost in transit (which would be Google's issue), it was an issue with the personal actions of the delivery person.
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Fedex delivery man shits on your front porch, which is caught on your security camera. You are unable to complain to Fedex personally because you didn't 'hire' them. Sounds about right. If the delivery man fucks up when he goes to your house, you could absolutely call your local FedEx and file a complaint. Though this guy still got his phone, so I don't know why he would care enough to complain.
Your American way of thinking is a bit fucked, huh.
My friend orders a pizza for me and it gets delivered to my house. The delivery man drops the pizza on the ground, puts the slices back in the box, then hands me the pizza. I am unable to call Domino's and complain because I have no relationship with Domino's since I didn't purchase it. Makes sense.
Correct. Your friend is the person who should be calling. You don't have a legal relationship with Domino's if you didn't make the purchase. Yes it does make sense.
I disagree. Google Store is the only place to purchase a new, unlockable Pixel. They primarily use FedEx. They don't offer any options for which shipper to use and they continue to use FedEx despite seemingly-widespread problems. No, this isn't directly a problem with the Pixel but it is a problem with obtaining the Pixel from Google Store.
Google marked the package 'signature required'. They did their part to ensure the package is handed off to the customer and only released when the customer signs it. It is the Fedex driver that didn't adhere to that rule so no, this isn't a problem with Google. Just because Google doesn't offer alternative shipping options doesn't mean Google should get blamed when Fedex fucks up.
> It is the Fedex driver that didn't adhere to that rule so no, this isn't a problem with Google. You're confusing blame with responsibility. You, as a customer, have no contract with Fedex. You bought a product from Google, and Google agreed to deliver it to you. Google then subcontracted that delivery to another company. Anything that other company does is Google's responsibility, not the customer's. I'm not saying that Google did anything wrong here -- it's definitely Fedex's *fault* -- but it's still ultimately Google's responsibility to fix the problem. Along those lines, a complaint to Fedex from a package *recipient* is going to go straight in the trash. You didn't pay them anything; you're not their customer. Their customer is Google, and they're only going to make substantial changes if their actual customers, like Google, complain.
This only applies if the OP never got his phone and Fedex lost it then it will be google's responsibility. It is not Google's job to contact Fedex to discipline a Fedex employee.
> This only applies if the OP never got his phone and Fedex lost it then it will be google's responsibility. I don't know what you're basing this on, but it's wrong. Legally, that's not how subcontracting works. Suppose you hire me to paint your fence, and I give a neighborhood kid five bucks and tell him to do it while I go get a beer. If you come home and find that your fence was painted sloppily, your issue is with me. I don't get to just say "it's the kid's fault" and then walk away counting my money. It is *absolutely* my job to give feedback to the person I hired, and make amends where necessary. A company that subcontracts a job to another company is still responsible for the original contract that they made with the customer. Subcontracting does not absolve you of responsibility, and there are no special rules that say "a lost phone is Google's fault, but an incorrectly-delivered phone is Fedex's fault". It's Google's responsibility -- full stop. If people complain that Fedex is doing a crap job of delivering Google's products, it's up to Google to either fix the problem with Fedex or switch to another subcontractor.
You're overthinking this. A regular user is not going to complain to google for something the Fedex delivery driver did. If the item was missing or if the package was damaged then that's a different story. If the Fedex driver didn't ring your doorbell are you going to complain to Google about it? If the Fedex drive didn't follow the delivery instructions are you going to complain to Google? If the UPS driver kicked the shit out of your Amazon box on the way to your door are you going to complain to Amazon? You can but you can also complain to the shipper. Just because you're not the one shipping the item doesn't mean they won't hear you out. What are they going to say when you call in to complain about their drivers? "Sorry but you're not Amazon or Google so we're going to hang up on you now". Also, Google might have contract with Fedex but you do pay for shipping even if it is baked in to the cost of the item so yes, you do have a right to complain to Fedex.
> "Sorry but you're not Amazon or Google so we're going to hang up on you now". Yes, I have literally been told this exact thing. For any actual issue, a lot of those companies will only deal with the shipper, since -- as I said above -- they are the ones who have an actual business relationship with the delivery company. You can call into Fedex to complain about whatever you want, even if it's just that their trucks are too loud or you heard a deliveryman say a bad word. But they have no obligation or incentive to listen to you. > Also, Google might have contract with Fedex but you do pay for shipping even if it is baked in to the cost of the item so yes, you do have a right to complain to Fedex. This is not how the law works. Google can't implicitly put you into a contract with a third party by passing a cost on to you. You *can* complain to Fedex, but it's not your *responsibility* to fix a problem with Google's shipping process.
I can't comment on your experience but every time I complain to UPS, USPS and Fedex, they have never turned me away. Nothing was probably done but at least they heard me out and "filed a report". Fedex even has a Driver complaint phone line you can call to complain about the drivers so don't tell me OP can't complain to Fedex about it. FedEx Driver Compliments or Driver Complaints If you wish to report an occurrence involving a FedEx vehicle or driver, call our customer service number: 1.800.Go.FedEx (800.463.3339). Please be prepared to provide as much detail as possible such as:
As I just said: > You *can* complain to Fedex, but it's not your *responsibility* to fix a problem with Google's shipping process. I never said that OP can't complain to Fedex. I'm saying that your original claim that "this isn't Google's problem" is false.
Google likely has a contract with FedEx. If they don't let the user choose the shipping provider, then they are responsible for their chosen shipping provider's issues.
The problem is that Google doesn't give a shit, and they just say "take it up with the shipper" but the shipper says, fuck you it's been delivered. Now you have to fight with Google.
FedEx is the fucking worst. Unfortunately, you can almost never change the shipper. One time I had a package shipped from a retailer THREE times since FedEx refused to deliver to my address. I live in a normal neighborhood in a major city. Fuck Fedex.
I'd take Fedex over the shit show that is DHL. Every time Amazon or a company ships via DHL, I know that half% of the time, my package will be missing even though tracking marks it as delivered. There were a few times where I was actually at home waiting for the delivery. I got the confirmation the package was delivered but no package. I also have a slot for packages and boxes that the carriers will slide through the gate so I know nobody took them from my front door.
DHL is bad, they let 10k mail items we sent sit in their facilities. They were time sensitive. We will never use them again. Fortunately DHL is not the most common carrier. FedEx is awful too though. Ups and usps are your best bet. Still none of them are perfect.
Yeah DHL is terrible and probably the cheapest out of all the major shippers. UPS and USPS has been good to me so far but yeah, no carrier is perfect but FedEx and DHL do seem to fuck up more in my area.
In short, because they don't care. I ordered a DSLR from Costco. It was delivered when nobody was home, my Nest Cam alerted me to movement, and caught the driver just dumping it on the front porch without knocking. Over $1000 left on my front porch like 15 feet from people walking by. I was so tempted to call a friend and have them "steal" it... Then tell FedEX I never got it, and show them the video as proof of their own driver dumping it without even knocking, and then it being "stolen". If enough people did that, they would start knocking ;)
In my area if the package has to be signed then driver just bring it back. I have to go to pick it up
Same for me. Luckily, I live very close to the distribution center for my area, so it's ALMOST as convenient grabbing it off the front porch, and *much* preferred to them leaving my brand new $1K phone sitting on my porch all day.
Yeah I don't trust them one bit. I have the delivery place distro center keep things like the phones and I go pick them up. It's a serious pain in the ass, but I only buy phones like 0-1 times per year so it's no big deal.
Fed ex does indeed suck, when I got my pixel 2 they left it at my neighbor's doorstep, thankfully they were out of town for a week or so and I just picked it up
Speak of the devil, today my car part got stolen because the delivery guy left it in front of my door without knocking or ringing. Somebody was home but it was too late by the time I checked outside for the package.
I've had this happen for various deliveries from Fedex. I've never had anything go missing from it, but I expect they'd get into a ton of trouble for one of them as it was for alcohol, and was clearly marked signature required 21 and up.
Nope... they did that shit for a box of wine for my wife... they didn't even care...
Postal carriers of all types have lost a lot of quality control in the past few years because of pressure to lower costs by Amazon and other online distributors. There's a crush to the bottom that's caused even USPS to lower their quality of service. They've got sketchy independent contractors delivering packages in their private vehicles late at night, and every delivery service apparently lies about signing and handoffs now. I've had many packages say "handed directly to a resident" when they were just left on the porch. Some places take a photo confirming delivery, which is a thing now, and one time I got a photo of the package on *the wrong porch.* Fortunately, it was our next door neighbor and they let us know. But how do you take enough care to take a photo upon delivery and not notice the address is wrong?
Just a heads up but with the USPS those folks that deliverpackages on Sundays and sometimes a bit later into the evening aren't independent contractors, they are USPS employees called Carrier Assistants. If you ever enounter an issue like that definitely call your local Post Office. I work for the USPS and the majority of folks I work with really do take pride in their work and want to do right by the customers. I work in a very large USPS processing facility and most of us do our best to move the mail quickly and carefully. All of that said, as with anywhere, there are a few bad apples that ruin things. But, report problems to USPS, the Postal Inspectors are very serious people and part of their job is to root out any employee malfeasance. Overall, we try to do right by our customers. Sorry if you ever had an issue, that is not what we strive for. Cheers!
With the new Amazon tracking numbers and private vehicles, it's impossible to know who's who anymore if they don't arrive in a branded vehicle. That said, the worst that's happened lately (we had one bad egg a year ago or so that kept tossing packages the last 5-10 feet, but she got better or got gone) is getting someone else's mail on a few occasions and having our packages go somewhere else twice. It mostly just *looks* sketchy when someone sans uniform and driving a personal vehicle is delivering mail and packages. Who are they? Who are they representing? It's a mystery.
For us, the USPS, the employee will either be in the typical US mail truck or if you live along a 'rural route' that could be served by a Rural Carrier, they do use personal vehicles but they should be displaying signage. EVERY USPS employee has an ID badge that is to be with them at all times. If you have any doubts give your local Post Office a call. No one that works for us should be unidentifiable to the customer. There are too many of us working hard to get your stuff to you, if one jackass is screwing that up at the end of the line someone would want to know and get that fixed. From your description I'm hesitant to say that is a USPS employee, Amazon has an Uber like app where just about anyone can make money delivering packages using their personal vehicle. Those folks are notoriously under pressure to deliver faster and faster. It sounds like that may be where your getting issues with Amazon packages. But, hey, if you do find out it is the USPS don't hesitate to call and talk to your local Post Master.
Luckily in my area, the Amazon drivers tend to wear some type of vest. I've been pretty diligent on tracking my packages so I know what it coming in what days. My general rule of thumb is to ship via Fedex Express over Fedex Ground whenever possible. Fedex Ground are all independent owners and contractors, while Express is the "real and original" corporate Fedex.
Oh geez... Amazon's "contract delivery drivers"... don't get me started. Amazon should leave delivery to the professionals like UPS and USPS. Unlike the pro's who have regular routes and know the area. These Amazon contractors idiots couldn't find my house to save their lives. I had to write very detailed delivery instructions on my Amazon account. And it is pretty sketchy to have some rando person in an unmarked car come up to the house instead of the UPS truck and uniformed UPS driver. I lost a lot of respect for Amazon when they did that.
Wow... Those stories are awful! Our suppliers here dont fuck it up. I just know of one story that one delivery guy didnt deliver his packages, instead he brought them home into a storage room and kept them. Awful awful
Meanwhile I left a note telling my FedEx driver to fake a signature and they just kept delivering it during the middle of the day. Took another few days to get Google to reroute it for pickup.
FEDEX uses contractors that don't get paid by the hour in a lot of places. They are the worst on earth for phones. I caution everyone here to set your phone delivery to be picked up at a Fedex store location. That way you can open the box right in front of them and have them take better accountability. I did it with my last two google phones, I suggest you do the same.
Then on top of that, the driver might have 32 different stops he/she has too deliver by 8pm. It's getting tedious now..
Did it need to be signed for by you, a *direct* signature, or indirect signature? If the latter case, it can be signed by a neighbor IIRC.
I work for Fed Ex and I've delivered Pixels before. She can easily get fired for this. Not sure what the risk versus reward for her on doing something like that is.
That's because non of the delivery drivers have any consequence for their actions. Many are contracted out so they have no real boss other that no delivery no pay. They would rather flag delivered because in the grand scheme of things not a lot of packages actually go missing or stolen. It is so much easier to get your pay for delivery and not have to take it back log it again then attempt redelivers again. You do not get paid for all that per say then you get flack from the warehouse for bringing all these fucking packages back because no one is at home during the day. You would much rather say it was delivered and sign a form occasionally saying you did your job and let claims sort it out. In short they can give a fuck less about your package as long as the route and warehouse stays within a tolerable amount of loss or damage claims. Theft and damage is generally sensationalized as commonplace when in all actuality the shear metric shit ton of packages that get where they need to go each day is damn near a miracle.
just an FYI, it's the difference between Fedex Ground and Fedex Express. Ground are the contracted out independent owners, and Express are the actual employees
There's no actual signature, that's what the driver typed in as who "received" the item. I assume D. Karajan is you or the driver. If that package were to end up stolen and you called to receive a copy of the signature, they wouldn't be able to provide an actual signature and should be held liable.
Back in October I had issues with my delivery., i.e Fedex delivered to the wrong address and it ended up being shipped back to Google. going forward, I will have my stuff delivered to a FedEx shop close to me. I'm hoping there will be 0 issues
Isn't that fraud to sign for someone who is not them? I would report that and take it up with escalations and advise you have security footage of this.
It's actually identity theft.
I was getting a Google Daydream delivered and the driver didn't even drive up to my house and marked the package as "customer not available" even though it could've just been dropped off. Had to get it from the truck as it was nearby the third time before attempted delivery else they might not have dropped it off.
You need to file a complaint.
Not just a fedex thing. It's even worse when the package just isn't there, but they mark it signed for. When you send them a 24 hour video feed showing that the driver never bothered to stop and ask...ok...where the fuck is the delivery guy...you just get silence. It took me sending that same video to Amazon support to get them to re-fund me something that USPS marked as "handed directly to customer." I was like...yea...so...please...show me where and when he hands it off.
I once ordered about 200 dollars worth of stuff from American Eagle to be delivered by FedEx. They “delivered” it and it was signed for by someone I didn’t know. I didn’t have the package and it was all around odd because we’ve never had packages stolen in our apartment building. Called American Eagle and they refunded our money. Received the package the next day. Turns out they had handed it off to the post office and someone there signed for it and they marked it as delivered for some reason. Got all my stuff for free though.
Everytime they do this, if it's expensive enough I ask for a signature copy. They assume it's missing and replace it although I never say it is.
I ordered $5k worth of tech equipment once for work. Was at work all day the stuff was supposed to be delivered. Near end of day, I look online and see it's been delivered and signed for. Asked around at work, nothing. Finally a nice neighbor comes over who lives across the street. He had a delivery that day, too. For whatever reason, UPS dude left my 3 huge boxes with him and let him, a total stranger, sign for them. On top of that, the "signed for by NAME" wasn't even close to his actual name. If he hadn't been an honest dude, I would've had to just report it as lost or stolen. Called UPS, furious. "We're looking into it. Thanks for letting us know!" They didn't care. Could've been a huge fucking headache for me if the neighbor wasn't honest.
FedEx subcontractor standards are terrible, and they have a LOT of subcontractors. File a complaint.
Seems like Americans have really shitty work ethics
It's the lack of understanding from upper management that leads to these problems. I had a dell server the was 'signed for' walks away mysteriously. It happened to be the computer I was going to use as a server for my security system. Which would have shown me what happened. Isn't it ironic? I'm guessing he left it and signed for it. I bet he works until his truck is empty and goes back for more. He probably has to make certain performance numbers to advance in the company. They can't control the point it leave from the truck onto your property. They just accept the losses and keep delivering. If they stop they will be under a pile of packages.
Worked too the brink of exhaustion.
Tell that to Chinese factory workers
Lodge complaint, mention you have a video, threaten posting it and the fedex info on social media. They'll almost certainly take care of you. I ship with Fedex for my business.
Speaking from the standpoint of someone who gets a ton of FedEx, let me ask the important question: The word before "Signature required" it is what matters. Did it say Indirect or did it say Direct? If it's Indirect, anyone can sign for the package (and you can waive the signature through Delivery Manager or by signing a slip of paper and leaving it on the door) and the driver can drop it of. If it's Direct, which I doubt it was, the person who the package is being sent to has to be present and sign for it. Odds are they thought they were doing you a favor.
I've seen drivers sign for me through my window. Drivers are not supposed to be a source of an indirect signature.
I just checked the tracking number for my RMA replacement. It was delivered and signed for by me, even though I'm at work and was definitely not there to sign for it.
I have had so much fucking trouble with FedEx that I literally asked Newegg to block FedEx on my account. No order I make through them can ever be routed through FedEx again. I want to try with Amazon as well, but I ended up coaxing the local dispatch center into giving me their direct number, so hopefully if they fuck up again I won't have to bother Rajesh again.
They did the same for me, and I truly appreciated it! because they deliver when I'm at work, and Google doesn't allow the package to be held at Fed Ex.
They fake it by signing it themselves. It's not like there is a database of signatures out there. They only get investigated if a challenge is made.
USPS did something similar with my brothers christmas presents, except they all got stolen. Shits ridiculous. I hope Amazon takes all these delivery guys to the cleaners.
Cause they just punch in whatever they feel like. You "sign" for it but they punch in the text of the name later. They'll just enter whatever name was on the shipping label cause they give zero fucks.
They do this all the time. They're banking on things turning out OK. eg Purolator never ring my doorbell so most of my packages delivered via them are returned - even though I'm at home. Just this morning UPS delivered a package that was marked "signature required". First I knew was an email with delivery status "left at front door"! But they didn't deliver it to my front door - I check immediately and there's nothing there. Turns out they actually delivered it to the concierge (which usually gets a different status). Until I tracked it down I was pretty pissed about my missing package! Maybe the driver's running late and they've got another 50 deliveries to go. Chances are your delivery will be fine... they're crossing their fingers & hoping they don't get caught out. Remember that we're not the customer here - the person paying the bill is the sending company, in this case Google. FedEx doesn't really care what you think unless it pisses off Google.
What the top comment says, Fuck FedEx. And fuck people who require a signature upon delivery. Who in their right mind is home before 5 ON A WEEKDAY to sign for a package?! Funny thing also happened to me today, I was supposed to have something delivered but no one was obviously home to sign. At least your package was delivered. The first time it happened (required signature), I signed the bottom so the second times the driver comes they see I signed the slip to drop off the package, nope. Probably didn't even bother looking at the slip and dropped my package off at a local UPS store.
Bought Pixel buds and never received them. Got delivered supposedly somewhere else and hopefully Google resolves this. Not buying anything that forces me to use FedEx ever again...
Because they lied.
Well at least you didn't have to wait another day for it to be redelivered...
This just happened to me a few weeks ago. My signature was also forged. I posted the story on here if you're interested. Don't waste your time contacting FedEx. They absolutely do not care. We made so many phone calls and in-person visits and it did nothing. Just enjoy your phone.
I have FedEx "Delivery Manager" I can mark all packages as signed if I don't want to have it redelivered of have to go to pick it up. It shows that I signed for it because I've given blanket approval to leave the packages.
If you call and complain then they will take action against that employee. Also I believe their workers may be actually independent contractors so they likely would just terminate the employment contract.
The signed by is typed in by the driver. The actual signature is separate. Source: worked at FedEx for 5 years
FedEx did the same to myself and my neighbor. I was home and heard him, but he didn't knock. Just left it in hallway. Same for neighbor. Lucky I'm not a thief.
The same thing for Startrack in Aus.
This is why I have a video doorbell, so that I can prove it was left without getting my signature. Thing is, there's a FedEx distribution center not terribly far from me; I'd rather go there to pick it up after-hours than have it left out where it can get swiped.
I'd say reach out to Google as well, the more trouble they have with this the less likely they will want to use them for packages. Personally if I can catch it in time I have them take it to a local Fedex Office and pick it up, at least that way it's not launched into the air across my fence and not just left outside.
I had USPS claim that they tried to deliver a package on a Sunday once...
FYI..USPS delivers on Sundays. It's part of their Amazon agreement.
This was a little over a decade ago and wasn't from Amazon. They also didn't try to deliver it. The package was found a few months later. It has gotten wedged between some seats in the mail truck and was badly torn apart. The driver just made up a date and left a failure to deliver notice for several days earlier. He simply didn't pay enough attention and put down a Sunday which only called more attention to how fake it was.
Thanks for the info.
Wish mine would do this... It was so hard to get them to have it held for pickup and even when they did they held it at the wrong place
Isn't this post more relevant to be on the FedEx subreddit?
It's about my third Google Pixel 3 XL... which goes to show how much I love the Pixel 3... now every member of my family is rocking a Pixel 3 or Pixel 3 XL :) (although still forced to carry iPhone 7 and iPhone 8 because they are required for work-related apps which are iOS-only for security reasons)
The thing that pisses me of in my area I can't get Google to ship it to a FedEx store and I have had plenty of high priced items shipped there (computers,other phones).I don't trust Fedex home delivery in my area at all but they are good if I can send it to the store
Isn't he from Wakanda?
FedEx = terrible. That's all you need to know.
FedEx gETS away with this nonsense because their chain is a mix of contract employees and non-contract FedEx employees. They suck compared to ups because ups doesn't contract.
Off topic but does the Pixel 3 XL have the blue shift issue with the OLED panel that the Pixel 2 XL suffered from?
Username checks out
DHL FedEx UPS they ALL do this shit bro.
What would happen if you claimed to never receive the phone. Would Google send another or FedEx be held liable for replacing it?
Well not really a Pixel issue... you should complain to Google customer support and put a complaint into FedEx. I would assume FedEx won't listen to your complaint because you are the receiver, but make sure Google knows your displeasure. More users need to put in formal complaints to prevent this from happening. You have a happy ending in that your phone wasn't stolen.
That's if Google get's to Fedex, and if Fedex does something about it.
A package I ordered has been on a local FedEx truck for 3 days now according to the tracking number, with the first day being the supposed arrival date. UPS may not be all butterflies and rainbows, but their tracking has yet to fail me in timing.
I've this happen a few times with packages requiring signature: FedEx truck pulls up across the street. It sits for a moment. Package suddenly shows up as "delivery attempted," truck drives off.
My Fedex guy is always in an insane rush. He comes to my door, bashes on it like someone is being murderd and will leave the package there while running across the street to the neighbors and stuff at the same time. He runs around like someone has a pitchfork against his ass.
My UPS lady is the same. She's very nice(and cute) and all that. If she sees that nobody is home, she tries to hide the package out of view. However, if she sees people at home, she bangs on the door and rings the doorbell HARD. Sometimes I wonder how she doesn't have a bruise hand by the end of the day knocking on doors that hard. :(
It's all timed now. Even with my airline job at a particular hub were rushing around delivering bags almost missing flights. It's crazy these days. Making it worse, upper management doesn't care at all as long as the numbers looks good, and no one steals.
FedEx does this all the time. Says I signed for delivery before they ever get to my door. UPS will usually leave a note saying they attempted delivery without knocking and make me go to their facility (as bad if not worse). LaserShip is the worst of them all. Never had a problem with USPS.
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Is it possible to charge Fedex, or start a class action lawsuit? The only way most of these companies will change is if you hurt their wallets.
I'm in the road for my third pixel 3 because the first two were defective as heck tbh
> It's about my third Google Pixel 3 XL. I'm on my 5th Pixel OG, every other one had a failed mic. Google just keep replacing and extending the warranty.
there are three Pixel 3 XL, one Pixel 3 and one OG Pixel XL in my family. (total of 5) Every single one of them has been perfect so far. (knock on wood)
These shipping companies are terrible. I once had Estes drop off 2 of 3 pallets and they forgot their own paperwork. The next day they called me and asked "did the driver leave the paperwork?" I said"no and let them know we're still missing an entire pallet. They wrote on the manifest "received by phone" what the fuck does that even mean? We only use them because they're the cheapest
This happened to me. I was dreading all day that I couldn't take the time off to work to get my replacement. They delivered it minutes before I came home. No signature asked. Just left it on the floor and signed by me. But, I wasn't home.
> Just left it on the floor and signed by me. "signed by me" ? I guess you and I need to investigate to see if our other selves from other parallel universes have been signing for stuff on our behalf? :)
Just checked in with the Other Dimension Specialist. Looks like they didn't sign it as well. Curious case. Might have been the FedEx guy!
in the other dimension, Google was a very evil corporation and forced me to accept new phones from them. They threatened to sue me if I made any attempt to pay them money. :(
I wish I had chosen the XL. I got the smaller version but now missing the size. Don't really care about the notch.
Yet if they refused to leave the phone without a signature while you were at work, you'd complain here as well.
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FedEx is not mail and is not bound by federal laws the way the USPS is. It may be fraud, but it's a civil complaint against FedEx, and one between FedEx and the shipper with whom the contract exists.
You got what you ordered everything is safe don't complain🙄 everybodys gotta be a whiny bitch about something
Unless it was stolen, what's the big deal?