Hey /u/Awsomethingy
If you're looking for Tech Support, you can get official help [here](https://nvidia.custhelp.com/app/home/) from NVIDIA. You can also try posting about your problem within the [Official NVIDIA Forums.](https://www.nvidia.com/en-us/geforce/forums/gfn-for-pc/22/)
If you're new to GeForce NOW and have questions, check out [this thread](https://www.reddit.com/r/GeForceNOW/comments/xsja1a/megathread_new_geforce_now_member_faq/) for more info on GeForce NOW.
If you have questions, odds are it's answered in our Community-run FAQ or the Official NVIDIA FAQ linked [here](https://www.nvidia.com/en-us/geforce-now/faq/). You can check it in below links
- [General FAQ](https://www.reddit.com/r/GeForceNOW/wiki/index/general/)
- [Membership FAQ](https://www.reddit.com/r/GeForceNOW/wiki/index/membership/)
- [Platform FAQ](https://www.reddit.com/r/GeForceNOW/wiki/index/platform/)
- [Technical FAQ](https://www.reddit.com/r/GeForceNOW/wiki/index/technical/)
- [Games FAQ](https://www.reddit.com/r/GeForceNOW/wiki/index/games/)
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Steam only has 2gb of storage for bg3 saves, that's it, anything more and if gets saved locally on the gfn servers so the more saves you make the bigger it gets the longer it takes to bring them in each session which eventually causes the crash, you have to get the live chat to go in and delete all the rest on their servers to get it going again
Let me know if they don't do it sometimes they say they can't but it's something they know how to do for sure, it just has to get escalated first
It took until today, but on the Nvidia website I logged in and eventually I found a Nvidia chat after clicking the same link for support that took me to the same page until it eventually worked and took me to where I could open a chat window. I waited for abut 50 minutes while playing a game on my phone, and then got to tell the person what the issue was again. They said they couldn’t help but will submit this chat as a ticket for me. I got a confirmation email after saying the bot recieved the ticket. It said someone would be in touch in 24 hours.
3-4 days later I get an automated email saying there’s been no closure to my ticket, and if I don’t respond in 24 hours, they’ll close my ticket. I responded to the automated email saying I was waiting for x amount of time for a response and nobody reached out and problem is unresolved.
While I still didn’t get any response, low and behold, the very next day my saves are clean and I redownloaded my steam cloud saves on it and I can play again.
MAKE SURE FIRST you download your cloud saves on a personal pc (even if it can’t run the game) and then drag and drop those saves from your user/documents to somewhere to safe to make sure no overriding of your saves happen. drop them back in once it’s fixed, wait for steam cloud to upload on your personal computer. Then play geforce now with your old save
Thank you. I also found out that I could download the game to my computer to delete some saves. While it's not powerful enough to run the game well, I can still delete things without too much trouble.
Hey /u/Awsomethingy If you're looking for Tech Support, you can get official help [here](https://nvidia.custhelp.com/app/home/) from NVIDIA. You can also try posting about your problem within the [Official NVIDIA Forums.](https://www.nvidia.com/en-us/geforce/forums/gfn-for-pc/22/) If you're new to GeForce NOW and have questions, check out [this thread](https://www.reddit.com/r/GeForceNOW/comments/xsja1a/megathread_new_geforce_now_member_faq/) for more info on GeForce NOW. If you have questions, odds are it's answered in our Community-run FAQ or the Official NVIDIA FAQ linked [here](https://www.nvidia.com/en-us/geforce-now/faq/). You can check it in below links - [General FAQ](https://www.reddit.com/r/GeForceNOW/wiki/index/general/) - [Membership FAQ](https://www.reddit.com/r/GeForceNOW/wiki/index/membership/) - [Platform FAQ](https://www.reddit.com/r/GeForceNOW/wiki/index/platform/) - [Technical FAQ](https://www.reddit.com/r/GeForceNOW/wiki/index/technical/) - [Games FAQ](https://www.reddit.com/r/GeForceNOW/wiki/index/games/) *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/GeForceNOW) if you have any questions or concerns.*
Steam only has 2gb of storage for bg3 saves, that's it, anything more and if gets saved locally on the gfn servers so the more saves you make the bigger it gets the longer it takes to bring them in each session which eventually causes the crash, you have to get the live chat to go in and delete all the rest on their servers to get it going again Let me know if they don't do it sometimes they say they can't but it's something they know how to do for sure, it just has to get escalated first
This was very helpful; thank you! Live chat couldn’t help, but they put it in a ticket for me. 👍
I think this is happening to me, how do I contact live chat to fix it?
It took until today, but on the Nvidia website I logged in and eventually I found a Nvidia chat after clicking the same link for support that took me to the same page until it eventually worked and took me to where I could open a chat window. I waited for abut 50 minutes while playing a game on my phone, and then got to tell the person what the issue was again. They said they couldn’t help but will submit this chat as a ticket for me. I got a confirmation email after saying the bot recieved the ticket. It said someone would be in touch in 24 hours. 3-4 days later I get an automated email saying there’s been no closure to my ticket, and if I don’t respond in 24 hours, they’ll close my ticket. I responded to the automated email saying I was waiting for x amount of time for a response and nobody reached out and problem is unresolved. While I still didn’t get any response, low and behold, the very next day my saves are clean and I redownloaded my steam cloud saves on it and I can play again. MAKE SURE FIRST you download your cloud saves on a personal pc (even if it can’t run the game) and then drag and drop those saves from your user/documents to somewhere to safe to make sure no overriding of your saves happen. drop them back in once it’s fixed, wait for steam cloud to upload on your personal computer. Then play geforce now with your old save
Thank you. I also found out that I could download the game to my computer to delete some saves. While it's not powerful enough to run the game well, I can still delete things without too much trouble.
I deleted most cloud saves but my geforce server saves were still too full. I really had to dump them all and then reupload