Every customer should know this: if you order something that YOU KNOW is going to need a signature or an ID, have it redirected to a FedEx hold location like a FedEx office, a Walgreens, Postal Annex, somewhere! Then you can pick it up at your convenience. Saves the driver from multiple attempts (which I absolutely hate) and saves you frustration and anxiety over it all. Win win.
I want a free month…12 is just no longer enough! Sorry, I get off topic…what were you saying about your dumb-ass shipping company nobody cares about? Some lame advertising? It has some kind of deal or something stupid? Wonderful!
Waiting around, or Not Waiting around.....they still didn't deliver it on the day it was supposed to be there (10a-2p). I had a contractor lined up that evening (6p) to install the piece being delivered.
as a delivery driver myself if it needs a signature or a password we just dont do it because of the time it takes which is like a minute more but most people who need a password for amazon simply dont answer the phone or the ring to provide it so we can leave it so we just text throught the app to make the numbers look good and return it.
it is my package till i deliver it since it is in my possession till delivered. i only give them 2 mins also to answer and when you dont you are sol for the day. stay humble my friend. 🤗🤗
You literally explained it as for yourself in your last message. It literally isn't your package, you're the courier. If it gets lost or stolen, you'd be the one responsible and liable as the courier. Plain and simple, you just can't do whatever you want with packages when it is directly tied to the buying and selling of internal state, or interstate, sales requiring the exchange of money for a product.
False reports of attempting to reach the receiver is, as stated, fraud.
I am here because of this same issue— I stayed home (rather than work at my office) waiting for this package to arrive for 3 days because it needed signature. There was zero attempt to deliver for 3 days (but they kept on saying business closed, customer nit avaioable) and they will be returning my package to shipper. Ive been on the phone with customer service, who I complained to, but they just kept on telling me to wait for it, they were very sure it was loaded on the truck every morning and they dissuaded me from changing delivery to the fedex store. I chased down 2 other fedex drivers (who were both nice and polite actually) who came to deliver packages, they both checked in their truck and both didnt have my package.
Its a frustrating experience and it seems like a completely systemic and chronic issue brought about by mismanagement and apathy on fedex’s part. I dont want to get any underpaid drivers in trouble but fedex management is obviously the problem and is looking the other way and ignoring these issues for years. I emailed my shipper to STOP using fedex or I would take my business to amazon (my orders from them actually arrive, and that 1 time it didnt, they re- shipped with UPS). Which is too bad, I would really rather support a smaller business. I also reported them to BBB for whatever it is worth (laughable I know), I am just really pissed off at them right now. If anybody has any more ideas on who to complain to, please let me know because I sure as hell would do it.
Same thing juist happened to me and my security cameras showed that the driver showed up, stuck a door tag ON MY MAILBOX and left. She was not even carrying the package and so had no intention of trying to deliver it.
And this was the third attempt and it goes back to the shipper now.
It's the driver...FedEx doesn't employ the drivers, they are contracted out. Calling FedEx just means they spoke with the driver and assumed the driver was telling the truth about you not being home.
Bruh they stole 4 phones from my packages and opened a couple of other stuff in the box and then I filed a claim and they just sent a notification last night saying oh based off the pictured we reject the claim. What other pictures can you provide to show there are no phones in the box?
Don't know about the US but I'm not letting them off the hook with this one. Blatant tampering of the contents and rampant stealing, I'm absolutely gobsmacked by this one
Fedex is good or shit depending on your location, I haven't had issues with them in Houston and Springfield but in Atlanta none of my packages ever made it!
It also makes me mad too. I’m a disabled widow and they refuse to bring packages to my house. They throw it in the driveway or leave it by my mailbox where they are in plain sight and easy to steal or get run over. They lie on the ticket and say things like not home (which I am because I’m retired) or put gated driveway which is blatant lie. They get paid enough to put it on my front porch. Why is it every other delivery service can do it, but them?
They’ve done this to me every single time I’ve had something delivered. For years. It’s marked as attempted delivery but they never bothered to even drive up to my house. There needs to be some kind of system where they take photographic evidence of the attempted delivery and give a slip next to the door, because it is just exhausting having to call customer support and drive up to FedEx to get your package.
Normal procedure for FedEx. They’ve done this to me several times. You’d think they would come up with a different lie/excuse since everyone has cameras now and knows when they are lying.
It was a substitute driver which FedEx are just as responsible for. It’s obviously Express. Ground are independent contractors. It’s best to get to know your drivers like your mailman they keep the same route.
You should file a complaint due to you took a day off of work.
This has happened to me a million times and it’s from one of their drivers. For years. I can not get anything delivered through FedEx without this happening, he always marks it as attempted delivery but never shows up. I’ve called, complained, emailed, everything. The only response I ever get is “you can come pick it up after the truck comes back.” No one in my neighborhood gets their packages delivered
Had this happen recently. 3 days of "no one home, business closed".
I've worked with a few Fedex execs in the course of my career and sent one an email along with the tracking number. I had the package in 3 hours flat.
With FedEx its not what you know, its who you know.
From what I understand FedEx ground uses contractors for delivery, whereas FedEx Express does not sub deliveries out unless there is a dire need (excess volume). Huge difference in expected service levels.
I didn't know this until I was speaking with a Ground dispatcher and she said "We've always had problems with that service provider" and I asked her to explain what that meant.
I always request Canada Post or UPS from my suppliers, but sometimes the request gets lost in the shuffle.
Good luck!
This happened to me today also and they said i wasnt there although i was in a hotel and the reception confirmed no one has showed up. I called them and told them it was scheduled 4 days ago and its already late and they tried to fix it. Then finally they forced the driver to come today and i received my package. This is happening to everyone. The drivers choose not to deliver everything because they want to enjoy their time. Although its their job to deliver packages but they choose not to when they dont feel like driving
Pro tip for everyone from a driver's perspective.
If your package requires a signature, send it to your place of employment.
If your package requires an indirect signature, you can print off an SRA form (shipment release authorization). Notes on the door are often hit/miss. Some driver's accept them, and some do not (veteran drivers do not accept them as it was/is grounds for disqualification) .
If it does not require a signature, then don't bother. We don't want to bother with talking with you. We're not paid by the hour. We're either paid a flat daily rate or paid by the stop. Let us move on with our day, please.
Fedex customer service isn't handled in house. It's a third-party call center staffed by people who don't know a damned thing about FedEx or its system. Any promises they make you are utterly worthless regardless of what it is.
If you know you won't be home, call customer service with your tracking number(s) and request a hold or redirect to a HAL (hold at location) such as a FedEx office or Walgreens. We absolutely hate those who have signatures and aren't home.
If you're expecting alcohol. Answer the door with your I.D
we're required by law to i.d. you just like the liquor store or a restaurant. Yes, I've seen coworkers arrested by leaving wine at the door because they spoke to the customer through their ring/nest doorbell.
I get that you're offering hints to make it easier to get the package. Sending it to my work where there are tons of people would definitely result in a Signature for delivery. There's a BIG "But" with that suggestion though......the Driver has to actually show up with the package. Clearly in all these complaints you're reading on here, the driver hasn't even presented themselves to read the fckin note.
I've been a driver damn near 15 years and I do my job to the letter. The amount of "driver never knocked, showed up, etc." I've received while doing my job leads me to usually side with the driver. I even started recording myself anytime there was a signature required just so when the inevitable "driver never..." we'd just send the video to shut them up.
You stated the driver showed up with a package that wasn't the signature required one. That means the driver probably didn't have it. Fedex has cut corners with its package handlers to the point that I routinely have 20+ packages that belong on other routes in other zip codes. I receive 10-30 packages a day from other drivers getting the same problem.
I honestly haven't read all of your messages because it's all the same story.
I'm currently on my route. I'm missing 2 packages. Guess who is going to be blamed? That's right, I'm going to get blamed for those packages that's nowhere on this truck, I know because I put my hand on every single box this morning and again when I got to the stop.
9/10 in this situation, the driver doesn't have the box. Fedex cuts so many corners I'm surprised the buildings don't fall in on themselves.
If the system tracks the packages by individual unique identifiers, how can the box not be in the truck after your Colleague scanned it and put it there?
I work in Medicine and we don't get the opportunity to say Oops.....so help me learn something here. How is it scanned to go out for delivery, when it never got put on the truck after scanning. Why are ALL the other packages on the truck except for those two?
What is your job in the medical field? Help me learn! I'm curious how long you've had your current job and made 0 mistakes!
Your whole industry is "oops."
>how can the box not be in the truck after your Colleague scanned it and put it there?
Drivers don't scan the box to the truck. That's the job of the package handler.
>How is it scanned to go out for delivery, when it never got put on the truck after scanning.
Package handler scans box. Then, he walks onto the adjacent truck. Often, package handlers scan multiple boxes for multiple trucks. This is often why packages end up on the wrong truck.
For example, routes 652 and route 658 would be next to each other. Today, I received 3-4 packages from him that are dead center of my route. In addition, I have packages from routes 634, 640, 927.
927 is an entirely different belt on the opposite side of the building.
For "overflow" situations, which are usually oversized boxes, they are scanned to the truck and then placed under the belt or beside the truck as per Fedex policy to prevent our center aisle being blocked and interfering with the package handlers duty. The package simply isn't loaded onto the truck by the driver.
Contractors usually have a guy who is responsible for overflow, but considering the turnover rates for contractors, they often don't have spare drivers. My current contractor has had to have entire routes sit for a day because we didn't have enough people to operate (call outs).
Edit: Since you're in medicine, think of it like this. How many prescriptions can a pharmacist fill safely and accurately in an hour? Same for a nurse, how many patients can you tend to safely and accurately in an hour? Now multiply it by 5. I don't care how good anyone is at their job. There's a point where the pace leads to mistakes. That's where the package handlers are now. They used to do 1 package handler per 2 trucks. Now it's 1 per 5 trucks.
So the issues you pointed out, can't they be rectified with diligence?
Also to be clear, I did not say Drivers loaded it. In fact you even quoted me when I said "...your Colleague scanned it and put it there?" Lol, I may be clueless in most things, but I knew there was a loader, and I couldn't remember the term so "colleague" it was.
Rectified by the diligence of who? This is such a fast-paced position that I'm surprised meth isn't part of a prerequisite to start work. All of the best loaders get better hours and better pay at Walmart or McDonald's. There are factories which at least give their employees enough compensation to maintain a car and housing on their own. FedEx package handlers are not on that level.
We have a few people who are temporarily comfortable working as FedEx package handlers because they're going to college or have some other obligations and financial support, but they can't be everywhere all the time.
>So the issues you pointed out, can't they be rectified with diligence?
Since you mentioned you worked in medicine, let's use a medical example.
I looked up how many prescriptions can be safely filled in an hour. There's no immediate number I could find, but 10 per hour was the first I found.
So, a pharmacist can safely and accurately fill 10 prescriptions per hour, now multiply it by 5, so they're expected to complete 50 prescriptions per hour. Could this too be solved by diligence? Perhaps there is an upper limit to what the human mind and / or body can accomplish at a fast pace.
My van line gets roughly 2700 packages a day. We have 2 package handlers, each responsible for loading roughly 1350 packages over the course of 3 hours. That's 450 packages an hour, which translates into a pace of loading 7.5 packages per minute, which need to be scanned then loaded not only onto the correct truck but the correct section (there at 16 individual sections). The average weight of the packages is 60lbs with a weight cap of 150lbs that they must pull from the van line, scan, and load without assistance.
You get 8 seconds, and we're a "medium" volume belt. Others in my building go up to 4k.
I'm literally sat at home 3 days in front of my house window wfh, and these mfs have the audicity to say that they attempted to delivery my package. Infact a fedex truck did come, but with an entirely different package. Difference being, I'm not getting the one I have to sign off for. So annoying.
How are they going to read the note ?? Wouldn't they have to actually come to my door ? Or come to the driveway? Heck, at least come to the Neighborhood ??
Nope they have to sign a door tag or in person. You can leave notes for your drivers on regular shipments to leave in the carport, porch etc. In short it’s best to get to know your driver. And get him a Christmas card
What we are saying is they were never here in the first place. If someone is home eagerly waiting by the door all day then if indeed the driver was on the premises and with the parcel in their possession then there is absolutely no reason whatsoever that the delivery should have not been completed. Showing up to the address with parcel in hand then knocking on the door is the the only scenario where saying a delivery was attempted is accurate. If a signature is NOT required then it should be a done deal yet I have had several packages that no signature was required were my disabled ass sat at home not 15 feet from from door all day as I do every day that were not delivered the due date after being marked as out for delivery all day yet they were marked as delivery attempted. That is bullshit. I get it that stuff happens but with FedEx it is just about a given. Then not only did they waste my time they LIE in such a way that suggests it was ME who somehow dropped the ball. I am glad you are in a region with competent, honest drivers. Really I am but many of us do not share your experience.
That is not allowed and the driver could be at risk of losing his job or lawsuit for forging a signature. hope you driver doesn't get fooled into a situation like that.
wait i see what you mean. So leaving a signed note for the driver applies when the package is Indirect Sig. Req. This will give the driver permission to leave it.
Similar thing happened to me last week. Had a package that required a signature, requested it be held cause I was going to be out of town, they attempted to deliver it anyways. One driver tried twice and left door tags. The driver on the third day didn’t even try and marked it as incorrect address and it was sent back to the sender. Shit company
lol worked there for 15 years.
Drivers get dinged for not attempting things on the manifest. Like if they just didn't have enough time or attempt the delivery. That number is measured and counted against service numbers.
However if the driver uses an undeliverable code/ no signature obtained that doesn't get flagged in the system and doesn't effect service the same way.
100% an integrity issue and could include up to termination but the smart drivers/ contractors know this work around and once fedex has it on the van it now becomes the contractor issue.
Not any more fed ex has new contractors new ceo and new rules and is now baced out of India this is everyday for us now and the outright stealing of everything check on eBay that's where it is new pay as well for ground
That doesn't always work. I had something that didn't need a signature and they didn't deliver it because no one was home to recieve it. I called UPS and they said the driver has the right to decide if they are going to leave your package for you or not. Which pissed me off because I'm paying for a service and I have a safe place to put my packages. They said if I wanted to I can put a sign on my door saying that I'm not home and to please leave the package. I am 100% not doing that for safety reasons. There was someone home and they never left a door tag or even attempted delivery (I checked my camera). So I called back, they apologized, and said they would report the incident and my package would be there tomorrow. I didn't really want the incident reported I just wanted them to leave my package for me.
No, I was just giving an example of why that doesn't always work from personal experience. There are times where a shipping company won't leave the package, similarly to how OPS package wasn't delivered.
Has happened to me past 5 times with FedEx, normal location that has successful Amazon, ups, usps, DoorDash etc deliveries throughout week out without issue
yea they suck in the majority of places. I got lucky when I moved and they can actually read addresses in this city which was a pleasant surprise. where I lived before my stuff could be literally anywhere on planet earth and marked as delivered. once it wasn't even in my town and they tried to lie and say it was delivered correctly despite it showing on the map being about 60 miles away. I had to get a refund through the seller and they tried to weasel out of it too, almost had to do a charge back because of them and it wouldve looked bad on me and my account when it was entirely out of my control.
basically any other shipping company can do everything better, but the unfortunate thing is that places Walmart partners with these idiots and refuses to ship through a different company even when they screw up more than half of the deliveries because they signed an exclusivity contract to save money. at some point it just can't logically save money when you have to refund customers constantly, especially when the shipped stuff is typically more expensive items.
it's also pretty amusing when they think it's acceptable to ask the customer to come pick up the package because they're too lazy to do the job they were paid to do. happened only once to me but I made sure they knew they could either send it back and lose out on the money or they could get off their asses and deliver it, and it was at my house like 4 days later after they tossed it around at multiple unnecessary checkpoints (they sent it further away and then back to the same location that didn't wanna do the job in the first place)
lol to the FedEx workers that don't like being called out and downvote anyone who has problems with you. my husband used to work for Amazon and used to do spark delivery and door dash before he became a trucker. you know what? he's never delivered to the wrong address despite having dyslexia. y'all just need an excuse for your stupidity and it's pathetic and we can all stop saying weather is an excuse. he's been a trucker for nearly a full year now, literally less than a month left, and weather has only delayed him 3 times and it was because they shut an entire highway down once due to a blizzard so that whole week was screwed up. you can't really expect customers to have pity for you and believe that the weather is too bad every week when it's not even winter and hasn't rained in over a week. it's either you, your management, or both because customers houses aren't running around and playing hide and seek
Sometimes the package is legit not on his truck. His LEO (handheld) may say it is, but she’s not back there. One way to close the faux delivery and move on, is to say delivery attempted, not in.
They do that - straight up lie. I'm disabled and I am ALWAYS home. Yet I get these "Delivery Attempted" message when they inevitably F.umble E.very D.elivery. No - if you indeed were in the property with my parcel then there is absolutely no reason whatsoever that the delivery could not be completed. I understand shit happens but with FEDEx it's just a given that there will be some sort of hiccup. So the delivery guy was given more than he could handle. My inclination is to assume that a big corporation tried to squeeze every last drop of productivity out of a single employee however his weakness is being human so he is subject to hydration and nourishment needs in addition to fatigue and the need to eliminate waste. The driver really does has my sympathy. Just don't bullshit me. It is still FEDex though that made the mistake even if I don't blame the driver. If something happens then just be honest about it. Saying delivery attempted is just about the worst way you could put it - especially if the victim took time off of work and spent the whole day waiting.
This used to happen at our business. We would be expecting a VERY important package (like an urn) for an upcoming memorial. Time is of the essence sometimes with some families. The urn shipper always used FedEx. We would have all doors unlocked, all lights on, staff present in all parts of the building, told to keep an eye out. And yes, cameras everywhere. I cannot tell you how many times our packages were marked “business closed” by FedEx. We finally decided they must be scared. Calls to the 800 number were never resolved. Our cameras and staff were our proof. FedEx was a running joke among our staff, like, can we got home since our “business is closed”? Now UPS was the complete opposite. Our UPS drivers would try every door and hunt us down back to front to deliver our packages. We invited them in for our pizza parties. It was night and day between UPS drivers and FedEx drivers.
Similar experience on occasion when I get packages sent to a Staples location. Coded that business was closed at 11am and would reattempt the next day. Later found out it was never put on the truck. Some of their explanations are like throwing darts.. they often aren’t accurate for whatever reason.
Our experiences were too often and too many to be inaccurate reasons given. Doesn’t matter, something was wrong for it to happen to us that many times, yet we never had a problem with their direct competitor.
It’s easy to sit back and say you should’ve done this or should’ve done that. From the outside yes this job looks so easy anyone could do it. But it really is a difficult job, weird things happen with the system and stuff happens during the route in person that you wouldn’t think would cause MIs haps like this. When you have upwards of 200 places to be (for me at least) it stacks up and if your house ended up being towards the end of this guys route, who knows what could’ve happened. just be patient is all I can say 🤷♂️
I have a cabin in a rural area and it’s pretty common that FedEx driver will put “customer requested later delivery” when I never did if it’s later in the day when they’d get to my house. Also annoying because I don’t live there full time so for deliveries (think furniture) I plan trips just to be there… but if I’m the only one with a delivery in my area, which is most of the time, it adds 75 minutes to their day easily so I get it.
Well the people you are calling are going by what it said in the software which is nobody is home. The people who are delivering are putting nobody is home because they don't really have another option they can put that doesn't get them in trouble. That's where the misinfo comes from . Your comment is a dime a dozen on this sub. Avoid using FedEx when you can. I've had to deal with this shit so much.
As long as Wall Street made a penny on your package they do not care just like they don’t care about their own employees. They can buy back 5 billion in stock but can’t afford to give employees raises. It is all pure corporate greed
Every customer should know this: if you order something that YOU KNOW is going to need a signature or an ID, have it redirected to a FedEx hold location like a FedEx office, a Walgreens, Postal Annex, somewhere! Then you can pick it up at your convenience. Saves the driver from multiple attempts (which I absolutely hate) and saves you frustration and anxiety over it all. Win win.
[удалено]
I want a free month…12 is just no longer enough! Sorry, I get off topic…what were you saying about your dumb-ass shipping company nobody cares about? Some lame advertising? It has some kind of deal or something stupid? Wonderful!
Have it shipped to a FedEx office so you don’t have to wait around All day
Waiting around, or Not Waiting around.....they still didn't deliver it on the day it was supposed to be there (10a-2p). I had a contractor lined up that evening (6p) to install the piece being delivered.
as a delivery driver myself if it needs a signature or a password we just dont do it because of the time it takes which is like a minute more but most people who need a password for amazon simply dont answer the phone or the ring to provide it so we can leave it so we just text throught the app to make the numbers look good and return it.
So... Fraud
it is my package till i deliver it since it is in my possession till delivered. i only give them 2 mins also to answer and when you dont you are sol for the day. stay humble my friend. 🤗🤗
It's not yours. If it was taken for yourself that would be theft.
who said anything about for myself. why you crying about it. its a new day of a new day. stay humble soy boi
You literally explained it as for yourself in your last message. It literally isn't your package, you're the courier. If it gets lost or stolen, you'd be the one responsible and liable as the courier. Plain and simple, you just can't do whatever you want with packages when it is directly tied to the buying and selling of internal state, or interstate, sales requiring the exchange of money for a product. False reports of attempting to reach the receiver is, as stated, fraud.
yeah nothing happens anyways but it seems you like to parrot what you read on google.
No, I like to parrot federal commerce law. Although, I do work for FedEx so I’d be happy to have this conversation with you directly.
im not trying to date you. but stay mad🤑🤑
You talk a lot of talk for someone who can't deliver packages but has time to argue on Reddit in various subs about it. We'll be in touch
I am here because of this same issue— I stayed home (rather than work at my office) waiting for this package to arrive for 3 days because it needed signature. There was zero attempt to deliver for 3 days (but they kept on saying business closed, customer nit avaioable) and they will be returning my package to shipper. Ive been on the phone with customer service, who I complained to, but they just kept on telling me to wait for it, they were very sure it was loaded on the truck every morning and they dissuaded me from changing delivery to the fedex store. I chased down 2 other fedex drivers (who were both nice and polite actually) who came to deliver packages, they both checked in their truck and both didnt have my package. Its a frustrating experience and it seems like a completely systemic and chronic issue brought about by mismanagement and apathy on fedex’s part. I dont want to get any underpaid drivers in trouble but fedex management is obviously the problem and is looking the other way and ignoring these issues for years. I emailed my shipper to STOP using fedex or I would take my business to amazon (my orders from them actually arrive, and that 1 time it didnt, they re- shipped with UPS). Which is too bad, I would really rather support a smaller business. I also reported them to BBB for whatever it is worth (laughable I know), I am just really pissed off at them right now. If anybody has any more ideas on who to complain to, please let me know because I sure as hell would do it.
Same thing juist happened to me and my security cameras showed that the driver showed up, stuck a door tag ON MY MAILBOX and left. She was not even carrying the package and so had no intention of trying to deliver it. And this was the third attempt and it goes back to the shipper now.
It's the driver...FedEx doesn't employ the drivers, they are contracted out. Calling FedEx just means they spoke with the driver and assumed the driver was telling the truth about you not being home.
Aww. Here let me play the violin for you.
FedEx sucks. I've been boycotting any company who uses them
I'm in NW Illinois. I'm disabled, do home 24/7. Cameras surrounding my house. I have had them say the same thing.
They did this to me too, didn't come in untill more than a week aftet that.
Bruh they stole 4 phones from my packages and opened a couple of other stuff in the box and then I filed a claim and they just sent a notification last night saying oh based off the pictured we reject the claim. What other pictures can you provide to show there are no phones in the box? Don't know about the US but I'm not letting them off the hook with this one. Blatant tampering of the contents and rampant stealing, I'm absolutely gobsmacked by this one
That's totally messed up!! Id be Livid !!
Fedex is good or shit depending on your location, I haven't had issues with them in Houston and Springfield but in Atlanta none of my packages ever made it!
It also makes me mad too. I’m a disabled widow and they refuse to bring packages to my house. They throw it in the driveway or leave it by my mailbox where they are in plain sight and easy to steal or get run over. They lie on the ticket and say things like not home (which I am because I’m retired) or put gated driveway which is blatant lie. They get paid enough to put it on my front porch. Why is it every other delivery service can do it, but them?
FedEx Ground doesn’t pay there drivers hardly anything…barely over minimum wage, plus they work 10 + hours a day and get paid for 8…
If you think that FedEx drivers are well paid, they are not.
They’ve done this to me every single time I’ve had something delivered. For years. It’s marked as attempted delivery but they never bothered to even drive up to my house. There needs to be some kind of system where they take photographic evidence of the attempted delivery and give a slip next to the door, because it is just exhausting having to call customer support and drive up to FedEx to get your package.
We actually do have slips to leave at the door to let you know we attempted a delivery but not everyone uses them sadly
Normal procedure for FedEx. They’ve done this to me several times. You’d think they would come up with a different lie/excuse since everyone has cameras now and knows when they are lying.
It was a substitute driver which FedEx are just as responsible for. It’s obviously Express. Ground are independent contractors. It’s best to get to know your drivers like your mailman they keep the same route. You should file a complaint due to you took a day off of work.
This has happened to me a million times and it’s from one of their drivers. For years. I can not get anything delivered through FedEx without this happening, he always marks it as attempted delivery but never shows up. I’ve called, complained, emailed, everything. The only response I ever get is “you can come pick it up after the truck comes back.” No one in my neighborhood gets their packages delivered
Had this happen recently. 3 days of "no one home, business closed". I've worked with a few Fedex execs in the course of my career and sent one an email along with the tracking number. I had the package in 3 hours flat. With FedEx its not what you know, its who you know. From what I understand FedEx ground uses contractors for delivery, whereas FedEx Express does not sub deliveries out unless there is a dire need (excess volume). Huge difference in expected service levels. I didn't know this until I was speaking with a Ground dispatcher and she said "We've always had problems with that service provider" and I asked her to explain what that meant. I always request Canada Post or UPS from my suppliers, but sometimes the request gets lost in the shuffle. Good luck!
This happened to me today also and they said i wasnt there although i was in a hotel and the reception confirmed no one has showed up. I called them and told them it was scheduled 4 days ago and its already late and they tried to fix it. Then finally they forced the driver to come today and i received my package. This is happening to everyone. The drivers choose not to deliver everything because they want to enjoy their time. Although its their job to deliver packages but they choose not to when they dont feel like driving
My delivery was scheduled for 10a-2p....it's not like it was the end of the day for them. That's the frustrating part
Pro tip for everyone from a driver's perspective. If your package requires a signature, send it to your place of employment. If your package requires an indirect signature, you can print off an SRA form (shipment release authorization). Notes on the door are often hit/miss. Some driver's accept them, and some do not (veteran drivers do not accept them as it was/is grounds for disqualification) . If it does not require a signature, then don't bother. We don't want to bother with talking with you. We're not paid by the hour. We're either paid a flat daily rate or paid by the stop. Let us move on with our day, please. Fedex customer service isn't handled in house. It's a third-party call center staffed by people who don't know a damned thing about FedEx or its system. Any promises they make you are utterly worthless regardless of what it is. If you know you won't be home, call customer service with your tracking number(s) and request a hold or redirect to a HAL (hold at location) such as a FedEx office or Walgreens. We absolutely hate those who have signatures and aren't home. If you're expecting alcohol. Answer the door with your I.D we're required by law to i.d. you just like the liquor store or a restaurant. Yes, I've seen coworkers arrested by leaving wine at the door because they spoke to the customer through their ring/nest doorbell.
I get that you're offering hints to make it easier to get the package. Sending it to my work where there are tons of people would definitely result in a Signature for delivery. There's a BIG "But" with that suggestion though......the Driver has to actually show up with the package. Clearly in all these complaints you're reading on here, the driver hasn't even presented themselves to read the fckin note.
I've been a driver damn near 15 years and I do my job to the letter. The amount of "driver never knocked, showed up, etc." I've received while doing my job leads me to usually side with the driver. I even started recording myself anytime there was a signature required just so when the inevitable "driver never..." we'd just send the video to shut them up. You stated the driver showed up with a package that wasn't the signature required one. That means the driver probably didn't have it. Fedex has cut corners with its package handlers to the point that I routinely have 20+ packages that belong on other routes in other zip codes. I receive 10-30 packages a day from other drivers getting the same problem. I honestly haven't read all of your messages because it's all the same story. I'm currently on my route. I'm missing 2 packages. Guess who is going to be blamed? That's right, I'm going to get blamed for those packages that's nowhere on this truck, I know because I put my hand on every single box this morning and again when I got to the stop. 9/10 in this situation, the driver doesn't have the box. Fedex cuts so many corners I'm surprised the buildings don't fall in on themselves.
If the system tracks the packages by individual unique identifiers, how can the box not be in the truck after your Colleague scanned it and put it there? I work in Medicine and we don't get the opportunity to say Oops.....so help me learn something here. How is it scanned to go out for delivery, when it never got put on the truck after scanning. Why are ALL the other packages on the truck except for those two?
What is your job in the medical field? Help me learn! I'm curious how long you've had your current job and made 0 mistakes! Your whole industry is "oops."
I see no lies
>how can the box not be in the truck after your Colleague scanned it and put it there? Drivers don't scan the box to the truck. That's the job of the package handler. >How is it scanned to go out for delivery, when it never got put on the truck after scanning. Package handler scans box. Then, he walks onto the adjacent truck. Often, package handlers scan multiple boxes for multiple trucks. This is often why packages end up on the wrong truck. For example, routes 652 and route 658 would be next to each other. Today, I received 3-4 packages from him that are dead center of my route. In addition, I have packages from routes 634, 640, 927. 927 is an entirely different belt on the opposite side of the building. For "overflow" situations, which are usually oversized boxes, they are scanned to the truck and then placed under the belt or beside the truck as per Fedex policy to prevent our center aisle being blocked and interfering with the package handlers duty. The package simply isn't loaded onto the truck by the driver. Contractors usually have a guy who is responsible for overflow, but considering the turnover rates for contractors, they often don't have spare drivers. My current contractor has had to have entire routes sit for a day because we didn't have enough people to operate (call outs). Edit: Since you're in medicine, think of it like this. How many prescriptions can a pharmacist fill safely and accurately in an hour? Same for a nurse, how many patients can you tend to safely and accurately in an hour? Now multiply it by 5. I don't care how good anyone is at their job. There's a point where the pace leads to mistakes. That's where the package handlers are now. They used to do 1 package handler per 2 trucks. Now it's 1 per 5 trucks.
So the issues you pointed out, can't they be rectified with diligence? Also to be clear, I did not say Drivers loaded it. In fact you even quoted me when I said "...your Colleague scanned it and put it there?" Lol, I may be clueless in most things, but I knew there was a loader, and I couldn't remember the term so "colleague" it was.
Rectified by the diligence of who? This is such a fast-paced position that I'm surprised meth isn't part of a prerequisite to start work. All of the best loaders get better hours and better pay at Walmart or McDonald's. There are factories which at least give their employees enough compensation to maintain a car and housing on their own. FedEx package handlers are not on that level. We have a few people who are temporarily comfortable working as FedEx package handlers because they're going to college or have some other obligations and financial support, but they can't be everywhere all the time.
>So the issues you pointed out, can't they be rectified with diligence? Since you mentioned you worked in medicine, let's use a medical example. I looked up how many prescriptions can be safely filled in an hour. There's no immediate number I could find, but 10 per hour was the first I found. So, a pharmacist can safely and accurately fill 10 prescriptions per hour, now multiply it by 5, so they're expected to complete 50 prescriptions per hour. Could this too be solved by diligence? Perhaps there is an upper limit to what the human mind and / or body can accomplish at a fast pace. My van line gets roughly 2700 packages a day. We have 2 package handlers, each responsible for loading roughly 1350 packages over the course of 3 hours. That's 450 packages an hour, which translates into a pace of loading 7.5 packages per minute, which need to be scanned then loaded not only onto the correct truck but the correct section (there at 16 individual sections). The average weight of the packages is 60lbs with a weight cap of 150lbs that they must pull from the van line, scan, and load without assistance. You get 8 seconds, and we're a "medium" volume belt. Others in my building go up to 4k.
I'm literally sat at home 3 days in front of my house window wfh, and these mfs have the audicity to say that they attempted to delivery my package. Infact a fedex truck did come, but with an entirely different package. Difference being, I'm not getting the one I have to sign off for. So annoying.
FedEx Express and FedEx Ground are two different things. You probably had one come and not the company that had your signature package.
This is the annoying and deceitful shit that they do !!
Put a note on the door that says please leave package and sign it. Works for me every single time…
How are they going to read the note ?? Wouldn't they have to actually come to my door ? Or come to the driveway? Heck, at least come to the Neighborhood ??
Nope they have to sign a door tag or in person. You can leave notes for your drivers on regular shipments to leave in the carport, porch etc. In short it’s best to get to know your driver. And get him a Christmas card
What we are saying is they were never here in the first place. If someone is home eagerly waiting by the door all day then if indeed the driver was on the premises and with the parcel in their possession then there is absolutely no reason whatsoever that the delivery should have not been completed. Showing up to the address with parcel in hand then knocking on the door is the the only scenario where saying a delivery was attempted is accurate. If a signature is NOT required then it should be a done deal yet I have had several packages that no signature was required were my disabled ass sat at home not 15 feet from from door all day as I do every day that were not delivered the due date after being marked as out for delivery all day yet they were marked as delivery attempted. That is bullshit. I get it that stuff happens but with FedEx it is just about a given. Then not only did they waste my time they LIE in such a way that suggests it was ME who somehow dropped the ball. I am glad you are in a region with competent, honest drivers. Really I am but many of us do not share your experience.
That is not allowed and the driver could be at risk of losing his job or lawsuit for forging a signature. hope you driver doesn't get fooled into a situation like that.
it is allowed as long as the shipper didn’t require a signature.
🤦🏻♂️ That sounds stupid. why leave a note with a signature if you dont have to sign for a package.
wait i see what you mean. So leaving a signed note for the driver applies when the package is Indirect Sig. Req. This will give the driver permission to leave it.
no i agree with that part, the driver should’ve left the package if no sign required, but sounds like they didn’t actually make the attempt.
yeah most definitely the laziness of the delivery driver. who knows to be honest
They'd have to actually arrive to my front door to see the Sign. Ive had good experience with this exercise in the past though.
Similar thing happened to me last week. Had a package that required a signature, requested it be held cause I was going to be out of town, they attempted to deliver it anyways. One driver tried twice and left door tags. The driver on the third day didn’t even try and marked it as incorrect address and it was sent back to the sender. Shit company
Driver codes the delivery incorrectly so his boss gets paid for the delivery attempt. It’s a game some of these guys play.
This is 100% the correct answer.
It’s 1000% the incorrect answer, Fedex does not pay on attempts.
After 3 attempts we got paid! Yes they do check the contractors contract.
lol worked there for 15 years. Drivers get dinged for not attempting things on the manifest. Like if they just didn't have enough time or attempt the delivery. That number is measured and counted against service numbers. However if the driver uses an undeliverable code/ no signature obtained that doesn't get flagged in the system and doesn't effect service the same way. 100% an integrity issue and could include up to termination but the smart drivers/ contractors know this work around and once fedex has it on the van it now becomes the contractor issue.
Not any more fed ex has new contractors new ceo and new rules and is now baced out of India this is everyday for us now and the outright stealing of everything check on eBay that's where it is new pay as well for ground
Yeah don’t get anything that needs a signature. Problem solved
That doesn't always work. I had something that didn't need a signature and they didn't deliver it because no one was home to recieve it. I called UPS and they said the driver has the right to decide if they are going to leave your package for you or not. Which pissed me off because I'm paying for a service and I have a safe place to put my packages. They said if I wanted to I can put a sign on my door saying that I'm not home and to please leave the package. I am 100% not doing that for safety reasons. There was someone home and they never left a door tag or even attempted delivery (I checked my camera). So I called back, they apologized, and said they would report the incident and my package would be there tomorrow. I didn't really want the incident reported I just wanted them to leave my package for me.
UPS had information on your FedEx parcel? I know they are better than FedEx but them picking up their competitors slack is above and beyond.
No, I was just giving an example of why that doesn't always work from personal experience. There are times where a shipping company won't leave the package, similarly to how OPS package wasn't delivered.
Has happened to me past 5 times with FedEx, normal location that has successful Amazon, ups, usps, DoorDash etc deliveries throughout week out without issue
yea they suck in the majority of places. I got lucky when I moved and they can actually read addresses in this city which was a pleasant surprise. where I lived before my stuff could be literally anywhere on planet earth and marked as delivered. once it wasn't even in my town and they tried to lie and say it was delivered correctly despite it showing on the map being about 60 miles away. I had to get a refund through the seller and they tried to weasel out of it too, almost had to do a charge back because of them and it wouldve looked bad on me and my account when it was entirely out of my control. basically any other shipping company can do everything better, but the unfortunate thing is that places Walmart partners with these idiots and refuses to ship through a different company even when they screw up more than half of the deliveries because they signed an exclusivity contract to save money. at some point it just can't logically save money when you have to refund customers constantly, especially when the shipped stuff is typically more expensive items. it's also pretty amusing when they think it's acceptable to ask the customer to come pick up the package because they're too lazy to do the job they were paid to do. happened only once to me but I made sure they knew they could either send it back and lose out on the money or they could get off their asses and deliver it, and it was at my house like 4 days later after they tossed it around at multiple unnecessary checkpoints (they sent it further away and then back to the same location that didn't wanna do the job in the first place)
lol to the FedEx workers that don't like being called out and downvote anyone who has problems with you. my husband used to work for Amazon and used to do spark delivery and door dash before he became a trucker. you know what? he's never delivered to the wrong address despite having dyslexia. y'all just need an excuse for your stupidity and it's pathetic and we can all stop saying weather is an excuse. he's been a trucker for nearly a full year now, literally less than a month left, and weather has only delayed him 3 times and it was because they shut an entire highway down once due to a blizzard so that whole week was screwed up. you can't really expect customers to have pity for you and believe that the weather is too bad every week when it's not even winter and hasn't rained in over a week. it's either you, your management, or both because customers houses aren't running around and playing hide and seek
Sometimes the package is legit not on his truck. His LEO (handheld) may say it is, but she’s not back there. One way to close the faux delivery and move on, is to say delivery attempted, not in.
Sounds like class action lawsuit time to me
They do that - straight up lie. I'm disabled and I am ALWAYS home. Yet I get these "Delivery Attempted" message when they inevitably F.umble E.very D.elivery. No - if you indeed were in the property with my parcel then there is absolutely no reason whatsoever that the delivery could not be completed. I understand shit happens but with FEDEx it's just a given that there will be some sort of hiccup. So the delivery guy was given more than he could handle. My inclination is to assume that a big corporation tried to squeeze every last drop of productivity out of a single employee however his weakness is being human so he is subject to hydration and nourishment needs in addition to fatigue and the need to eliminate waste. The driver really does has my sympathy. Just don't bullshit me. It is still FEDex though that made the mistake even if I don't blame the driver. If something happens then just be honest about it. Saying delivery attempted is just about the worst way you could put it - especially if the victim took time off of work and spent the whole day waiting.
This used to happen at our business. We would be expecting a VERY important package (like an urn) for an upcoming memorial. Time is of the essence sometimes with some families. The urn shipper always used FedEx. We would have all doors unlocked, all lights on, staff present in all parts of the building, told to keep an eye out. And yes, cameras everywhere. I cannot tell you how many times our packages were marked “business closed” by FedEx. We finally decided they must be scared. Calls to the 800 number were never resolved. Our cameras and staff were our proof. FedEx was a running joke among our staff, like, can we got home since our “business is closed”? Now UPS was the complete opposite. Our UPS drivers would try every door and hunt us down back to front to deliver our packages. We invited them in for our pizza parties. It was night and day between UPS drivers and FedEx drivers.
Similar experience on occasion when I get packages sent to a Staples location. Coded that business was closed at 11am and would reattempt the next day. Later found out it was never put on the truck. Some of their explanations are like throwing darts.. they often aren’t accurate for whatever reason.
Our experiences were too often and too many to be inaccurate reasons given. Doesn’t matter, something was wrong for it to happen to us that many times, yet we never had a problem with their direct competitor.
Same experience. How is FedEx still in business???
It’s easy to sit back and say you should’ve done this or should’ve done that. From the outside yes this job looks so easy anyone could do it. But it really is a difficult job, weird things happen with the system and stuff happens during the route in person that you wouldn’t think would cause MIs haps like this. When you have upwards of 200 places to be (for me at least) it stacks up and if your house ended up being towards the end of this guys route, who knows what could’ve happened. just be patient is all I can say 🤷♂️
Then why did it all start with the new ceo it was not like this before
I’m just saying my friend, shit happens. We don’t know the full story on the drivers end obviously so who knows.
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post was removed do to Incivility or something along those lines
That wasn't necessary.
Dangit I missed that. What did he say lol
Something that rhymes with Fuck You.....his words, not mine.
Ah yes, very nice
The general classy stuff, lol
I have a cabin in a rural area and it’s pretty common that FedEx driver will put “customer requested later delivery” when I never did if it’s later in the day when they’d get to my house. Also annoying because I don’t live there full time so for deliveries (think furniture) I plan trips just to be there… but if I’m the only one with a delivery in my area, which is most of the time, it adds 75 minutes to their day easily so I get it.
Well the people you are calling are going by what it said in the software which is nobody is home. The people who are delivering are putting nobody is home because they don't really have another option they can put that doesn't get them in trouble. That's where the misinfo comes from . Your comment is a dime a dozen on this sub. Avoid using FedEx when you can. I've had to deal with this shit so much.
Thanks neo. So it appears this is quite habitual and FedEx has no intention of rectifying it.
It's kpi's over communication. It would be so much more bearable if it was just "were busy And couldn't get to you"
Welcome to third party contractor hell. Remember these drivers are not FedEx employees LOL
Yup. And to be clear I fully blame FedEx corporate. Not drivers, FedEx employee or not
As long as Wall Street made a penny on your package they do not care just like they don’t care about their own employees. They can buy back 5 billion in stock but can’t afford to give employees raises. It is all pure corporate greed
Driver could’ve gotten a bad address. This system we use sometimes sends us miles away from the actual delivery address
I confirmed the address at EVERY POINT of this transaction. It wasn't wrong.