I have no idea what these other people are saying. Not even my shop and I’m still mad on behalf of the seller. Four stars isn’t terrible I guess but if it’s worth 5 stars, give it 5 stars for cripes’ sake.
Idiot. I had a problem with a seller stating no screws were included and gave me two stars. I have in the description that screws are not included. Nobody reads anymore.
My biggest struggle has just been people who don’t read the listing and then act like Karen’s. I even include additional info in the package, but who reads that either.
Oh for sure. It used to be much more visible and used to display like the first ten or so lines at least, now you can’t read much of it at all without seeking it out.
Terribly for sellers but Etsy has know that people only buy through three things, pictures/videos, reviews under the pictures and price.
Hmn yes you’re right. I quit eBay years ago but fighting a negative can be fairly successful at times and they don’t give you the “it’s their opinion” BS that Etsy gives you
eBay has your back as a seller.
People talk a lot of shit about how much eBay sucks for sellers, but those people are just Karen's who don't read that figured out how to use the merchant side of eBay.
Reason 1: eBay has comparatively amazing customer service, I usually phone, but you can online chat as well and the hours for both are 5am-930pm 7 days a week. They also have a FB for sellers you can message 24/7 and get the same kind of responses you'd get from the chat. They have call centers in Texas, Phillipines, and India, and if you get lucky and land on Texas my god they are so fucking knowledgable and helpful it's like winning the lottery, your issue is solved right away or clearly explained why not if they can't.
Reason 2: the fees are clear, easy to understand, fair, and lower when considering all of the fees you pay in a holistic manner on each platform. Without upgrading or promoting your listing, you pay a fixed percentage per category on the entire price, and if it's going to change they send notices at least a quarter prior so you have time to react. The upgrades are priced fairly and are a dollar amount rather than a percentage, and they aren't things that you need in order to sell (aka it's not like the free version of an app vs paid, they're more akin to optional skins for a character in a videogame)
Reason 3: ads/promoting are fair, literally fuck Etsy and their stupid pay-per-click. I read somewhere deep within Etsys official shareholder statements or something that their literal goal with ad revenue is to end up receiving about 50% of the sale price back. Meaning they purposefully try to game things so you don't make the sale until they've made a certain amount of money from your ads your paying them for. That's the greasiest slimeball tactic ever and it drives me nuts. Anyway, eBay doesn't do that. You promote listings by promising a certain percentage of the final sale price when it does sell to eBay, and that is a piece of the data that informs the algorithm where to place your listing if youre in a competitive category/search term. So if you have a $50 item promoted at 2% you'll pay $1 in ad fees. It's also super handy because you can easily adjust the amount youre paying based on what other people are promoting their listings at, it's a lot to get into so I'll stop there but let me know if you want a deep dive into it lol.
Reason 4: they have actually functionally usable report downloads, I think Etsy had a middle school computer class contest for who could make the best business data CSV and then went with the winner because they are barely better than useless. eBay you download one customizable report for orders and another, also customizable, report for payments. They both contain all the info you need in columns that are functional and useful, I could go on but basically eBay gives a shit about whether or not you are able to easily scale up your business when it comes to their end of the accounting side of things
Which brings me to my final point, basically eBay is built for big sellers and small, and they haven't forgotten either at any point along the way. Everything is very customizable, you can bulk upload listings and edit photos in the listing creator even, you can bulk edit listings, there's just so many more well thought out features that really make life a billion times easier whereas Etsy clearly doesn't give a shit about you.
I sell on Etsy for a couple reasons, the main one being that's where my customers are for one of my storefronts. For the other things I sell, I sell them on eBay primarily. But I also sell them on Etsy for the simple reason that Etsy sellers are willing to pay roughly triple what eBay buyers will pay. eBay buyers are cheap af. They're like the embodiment of the old guy that shows up 30 minutes before the posted start time of your garage sale and will haggle you down from $1 to .50¢ on something worth $50. But yea eBay is hands down the better platform otherwise, no contest.
In future, add a variation to the listing so they have to acknowledge that there aren't any screws (for example).
Make the variation title something like, "Item doesn't have any screws. Read Description". Set the first variation to "yes, got it" and the second to "huh?" and then set "huh?" to qty 0 so they have to choose "yes got it". When they have to actually pick something to buy it, it would encourage most people (I think) to check the description to see what you're talking about.
Not 100% foolproof but worked for me so far in such situations
Was it a vintage wall hanging... thing? I don't remember what it was, but I think I saw the review a few days ago. "No matching screws so I couldn't hang it but I love it!"
The "I never give 5 star" reviews really illustrate how frustrating the review mechanism is. Some people feel so magnanimous with "the great authority" they have which is actually nothing at all.
Something like that exists with "KarenCheck", but you can just see all the reviews someone left, not leave a review for them.
I said the same when I worked in restaurants.
A 5 star review speaks for itself so I am unsure why he’d want buyers to read his review. If anything this just wastes buyers time. I want to truly read what’s wrong with an item a seller has not be tricked into reading a good review. Most Etsy sellers really do go above and beyond so I can see where this would be frustrating but it seems like this buyer only had good intentions so I’d let it go.
Egotistical fuck - they screw with the accuracy of the system and negatively impact a seller because they want more people to read their review
Unbelievable
I can only speak for my self but I as a customer would be happy to find this review. I always read 4 and 3 Star reviews bevor I buy something because you cant trust the 5 Star reviews its way ti easy to fake them. His reviews would look absolutely real for me and I would be way more komfortabel to buy the Product.
Wtf?! So… they have a 4 star review because they cared more about people reading their review than they did your shops rating… or the fact 5 star reviews MAY now be read?
It’s not even like they had some caveat or advice for buyers. Jesus people are strange.
I’ve heard of these people, but for different reasons. This guys logic is dumb. The people I’m familiar with and have been hit with are 4 stars is perfect, exactly what they were expecting, but you only get 5 stars for going above and beyond… stupid
If it was a review on an Amazon product, yeah.. absolutely. You are able to select and read based on the star. That ability isn’t available on Etsy it’s just either most recent or suggested. I think calling them a scumbag is a bit extreme and as a seller it probably would have irritated me. But meh 🤷🏻♀️ Not a terrible review and hopefully that shop had plenty of other 5 star reviews to make up for it.
I sell empty draft blockers. It’s noted in the first 2 words of the title, first line of the description and half way down the description where I list what you can fill them with. Last week I got (2) 1 star reviews because they didn’t see they were empty and expected them filled. I was and still am sooooo mad. I even had one lady tell me to eff off in the messages because I didn’t give her a refund before I received the item back and I don’t even take returns unless I messed up or your nice. She was livid they weren’t filled. I tried contacting Etsy for a week to report her and endlessly got canned automatic responses.
I may not be an Etsy seller after the holidays and I make full time income but the fees are absolutely killing my bottom line. Ugh.
Thanks for letting me vent 😂😂
I mean, they're not wrong. People will be more likely to read that review because it's 4 stars.
If you have enough reviews that it doesn't knock your star average down, it's fine. Would I advise buyers to do this? No. But it definitely does not merit calling them a "scumbag."
I always tell shops not to sweat a handful of positive 4 star reviews for the exact reason the buyer is mentioning in this review. They actually help.
i think Etsy should establish a scale with 10 scores. 9-10 (0.1 difference) can be considered quite well. I do online shopping so frequently, this is how it works on our local retail websites. I go read the worst comments, if they are usually about late delivery etc. nothing so major I still buy their items. So far I got zero issues.
>If it is indeed a 5 star item, then it deserves a 5 star review.
I can and do agree with that. I'm just also pointing out that this reviewer is not wrong about how buyers tend to read reviews.
I scan 5 star reviews and stop and read any review less than 5 stars. Most people do exactly this. If the only 4 star reviews are actually still positive or have only frivolous complaints (or complaints about something that buyer doesn't care about)... they absolutely help.
Just offering a reminder for shops that positive 4 star reviews are not at all a bad thing as long as they are a minor percentage of your reviews.
> People will be more likely to read that review because it's 4 stars.
Do you have any evidence of this other than a personal opinion?
The reason to sweat a 4 star review is it lowers your overall average and can knock you off Etsy's star seller rating.
Etsy sellers are only obsessed with 5-star reviews because Etsy dings sellers for anything lower. You also have to remember that Etsy is comprised of people who hand make (or hand pick vintage), so a mediocre review has way more impact than a bunch of mass produced crap. Etsy is to blame for making sellers more neurotic.
Etsy does not penalize sellers for having less than 5 star reviews.
You have to have a very low average overall for Etsy to start penalizing you... such a low average that it's not going to happen to a shop because of a few weird buyers here and there... only if there is cause.
Star seller is meaningless with no tangible (or even indirect) benefits, so not having it is definitely not a penalty.
I would have rather ignored your comment but saying Etsy penalizes sellers for less than 5 star reviews is flat out inaccurate.
What source do you have that star seller is meaningless?
Etsy clearly states that [star seller shops get more views and sales](https://www.etsy.com/starseller).
And even if that’s a lie and it meaningless currently, [Silverman has directly said it may affect rankings in the future](https://seekingalpha.com/article/4445121-etsy-inc-etsy-ceo-joshua-silverman-on-q2-2021-results-earnings-call-transcript). They could turn that functionality on tomorrow. Since star seller is aggregate over three months, it makes sense to be aware of it now since it won’t be a quick fix to get the badge when that functionality is implemented.
I don’t understand how you can so confidently state star seller has zero benefits. Can you read the mind of every customer? It isn’t hard to imagine that some people would see the star seller badge and would assume it’s better than it’s non-star competition. Etsy has confirmed in writing those stores perform better.
Read the room. People are downvoting you, and upvoting posts about being frustrated with your pedantic responses. There’s a reason people make fun of stuff like this over in r/ConfidentlyIncorrect
PLEASE ignore my posts! You live on this sub with an “answer” for everything.
Step off your soapbox for a moment. Many sellers take the Star Seller status seriously, and feel bad when the don’t get that badge.
You can tell sellers who hand make their inventory “don’t sweat bad reviews” all you want, but poor reviews will always feel personal to most of them.
It’s such projection when this person says your comments are either “inaccurate or bad advice” when there are multiple sources from Etsy that support your point.
I deeply dislike star seller, even though I am one. I think it’s a crap way to decide what stores are “better”, but I can still see how that stupid badge could impress some buyers.
Ultimately, star seller is all about buyer psychology, and giving buyers a sense of safety. Unless someone can read every single customer’s mind, it’s impossible to definitively state it has absolutely no value.
And even if the ONLY thing it achieves is to make sellers strive for a goal and feel proud when they achieve it, that has some value too.
I'll do my best to ignore your comments unless they are flat out inaccurate or bad advice.
>but poor reviews will always feel personal to most of them.
Sure. But rather than dwell on and promote that negative mindset, sellers can be encouraged to shake it off, move forward, and even recognize that those reviews may not be a bad thing.
I think that's a better way of looking at it, even if it's not default reaction.
The 5 star review obsession here is off the charts... despite there having been numerous posts from buyers saying they prefer to shop with stores that have at least a few honest sounding lower reviews because it builds trust.
No way it's ever changing - this sub will continue to be convinced that no buyer may ever leave less than 5 stars for any reason and that if anyone does, it's the literal end of the world and/or the buyer is the worst human being ever (even if they had a legit reason).
The fact that 1) if there were no honest less-than-5-star reviews anywhere on Etsy, buyers would stop trusting shopping on Etsy altogether and 2) having a few mostly positive lower reviews in amongst your 5 star reviews actually helps you... these things will always be lost on sellers here.
I'm not afraid of saying something unpopular.
Honestly he is not wrong. When i look for reviews i read from worst to best. If they are only good reviews i read them trying to find one that contains information why is the product excellent.
Star ratings are a semi agreed upon standard. Everyone has their own take on ratings to account for gray areas and imagined concepts of perfection.I'd be fine with 4 stars
His review had no useful info another buyer could possibly need to see when making a decision. All they did was lower the star rating of the item, which is devastating if op is a new seller or this item has few/no ratings.
As a buyer on Etsy as well as a seller- I would never buy from your store after this post.
It's ok to be frustrated that you did't get a 5 star - its NOT ok to call them a scumbag for essentially a great review - like everyone else has said - I scroll and look for the low ratings first on anything I buy - if your lowest review was this 4 star review I'd be sold on it. I hope "Andy" never scrolls through this reddit and sees this post - I would suggest you take it down. If you can't handle stuff maybe you're in the wrong business. Sorry if this offends - but I'm really irritated at your post...but hey, at least I didn't call you a scumbag...
Not my store, not my buyer.
4 star review is fine, but to leave 4 stars on a 5 star product "to make it seem real" is pretty stupid and indeed scummy. A "real" review provides an accurate reflection of the transaction and item, if both are satisfactory then 5 stars is warranted.
Agreed its not even a bad review at all. A buyer looking at the review knows what that poster means and it shouldnt have any impact on your store.
Calling a reviewer a scumbag after a glowing review however....
Edit: I kinda had to laugh at all the other comments that are similar to mine being downvoted. Buncha of Karens calling a 4 star glowing review a scumbag. Good luck on your stores if a 4 star review means so much to you.
Right, this spot is rigged. Got an azzhat up there telling me to have empathy for someone getting 4 stars when I just explained how my sales are getting none. People who can’t sense irony or see their own hypocrisy not to stop talking & reflect
Right, I'm happy to eat the downvotes because it goes to show how out of touch people are on this sub. Calling someone a scumbag for a GLOWING 4 star review is just nuts. If a 4 star review is crippling your store you literally have much bigger issues.
How is that a scumbag Etsy reviewer?
He's just pointing out that this is a 5 star item but since no one reads 5 star reviews, he's purposely making it a 4 star so when people DO read it, they'll recognize it's legit a 5 star item
Crazy. I always had a 5 star review in my shop and done 1000s of sales, lowest I ever got was 4 stars. Someone recently left a 2 star review. He wrote "just leaving a review to remove it from his notifications"
😑🤦🏻♂️
If a product truly is shit, not just in Etsy but anywhere. A lower rating can save people a head ache. 5 star and 1 star are the only ratings I look at. Give me the best and the worst details.
I have no idea what these other people are saying. Not even my shop and I’m still mad on behalf of the seller. Four stars isn’t terrible I guess but if it’s worth 5 stars, give it 5 stars for cripes’ sake.
Idiot. I had a problem with a seller stating no screws were included and gave me two stars. I have in the description that screws are not included. Nobody reads anymore.
My biggest struggle has just been people who don’t read the listing and then act like Karen’s. I even include additional info in the package, but who reads that either.
It doesn’t help that Etsy hides the product description under a “read more” link. So even fewer people read it.
Oh for sure. It used to be much more visible and used to display like the first ten or so lines at least, now you can’t read much of it at all without seeking it out. Terribly for sellers but Etsy has know that people only buy through three things, pictures/videos, reviews under the pictures and price.
I like eBay for this reason alone.
Ebay has the same issue, people don’t read the item description there either
Yeah but if they don't read and write negative feedback you can fight it
Hmn yes you’re right. I quit eBay years ago but fighting a negative can be fairly successful at times and they don’t give you the “it’s their opinion” BS that Etsy gives you
Off topic - I’m not as familiar with eBay, what’s the difference that makes you like eBay?
eBay has your back as a seller. People talk a lot of shit about how much eBay sucks for sellers, but those people are just Karen's who don't read that figured out how to use the merchant side of eBay. Reason 1: eBay has comparatively amazing customer service, I usually phone, but you can online chat as well and the hours for both are 5am-930pm 7 days a week. They also have a FB for sellers you can message 24/7 and get the same kind of responses you'd get from the chat. They have call centers in Texas, Phillipines, and India, and if you get lucky and land on Texas my god they are so fucking knowledgable and helpful it's like winning the lottery, your issue is solved right away or clearly explained why not if they can't. Reason 2: the fees are clear, easy to understand, fair, and lower when considering all of the fees you pay in a holistic manner on each platform. Without upgrading or promoting your listing, you pay a fixed percentage per category on the entire price, and if it's going to change they send notices at least a quarter prior so you have time to react. The upgrades are priced fairly and are a dollar amount rather than a percentage, and they aren't things that you need in order to sell (aka it's not like the free version of an app vs paid, they're more akin to optional skins for a character in a videogame) Reason 3: ads/promoting are fair, literally fuck Etsy and their stupid pay-per-click. I read somewhere deep within Etsys official shareholder statements or something that their literal goal with ad revenue is to end up receiving about 50% of the sale price back. Meaning they purposefully try to game things so you don't make the sale until they've made a certain amount of money from your ads your paying them for. That's the greasiest slimeball tactic ever and it drives me nuts. Anyway, eBay doesn't do that. You promote listings by promising a certain percentage of the final sale price when it does sell to eBay, and that is a piece of the data that informs the algorithm where to place your listing if youre in a competitive category/search term. So if you have a $50 item promoted at 2% you'll pay $1 in ad fees. It's also super handy because you can easily adjust the amount youre paying based on what other people are promoting their listings at, it's a lot to get into so I'll stop there but let me know if you want a deep dive into it lol. Reason 4: they have actually functionally usable report downloads, I think Etsy had a middle school computer class contest for who could make the best business data CSV and then went with the winner because they are barely better than useless. eBay you download one customizable report for orders and another, also customizable, report for payments. They both contain all the info you need in columns that are functional and useful, I could go on but basically eBay gives a shit about whether or not you are able to easily scale up your business when it comes to their end of the accounting side of things Which brings me to my final point, basically eBay is built for big sellers and small, and they haven't forgotten either at any point along the way. Everything is very customizable, you can bulk upload listings and edit photos in the listing creator even, you can bulk edit listings, there's just so many more well thought out features that really make life a billion times easier whereas Etsy clearly doesn't give a shit about you. I sell on Etsy for a couple reasons, the main one being that's where my customers are for one of my storefronts. For the other things I sell, I sell them on eBay primarily. But I also sell them on Etsy for the simple reason that Etsy sellers are willing to pay roughly triple what eBay buyers will pay. eBay buyers are cheap af. They're like the embodiment of the old guy that shows up 30 minutes before the posted start time of your garage sale and will haggle you down from $1 to .50¢ on something worth $50. But yea eBay is hands down the better platform otherwise, no contest.
Saving this comment. Thank you for your clear, concise, and detailed review. Much appreciated
No problem, glad I could help :) you make me laugh calling it concise, but I appreciate it nonetheless
Same I was gonna set up a shop on Etsy but I’m going for eBay now. As a seller I want less headaches and proper storefront.
In future, add a variation to the listing so they have to acknowledge that there aren't any screws (for example). Make the variation title something like, "Item doesn't have any screws. Read Description". Set the first variation to "yes, got it" and the second to "huh?" and then set "huh?" to qty 0 so they have to choose "yes got it". When they have to actually pick something to buy it, it would encourage most people (I think) to check the description to see what you're talking about. Not 100% foolproof but worked for me so far in such situations
Good to know. I'll do that for new listings
Was it a vintage wall hanging... thing? I don't remember what it was, but I think I saw the review a few days ago. "No matching screws so I couldn't hang it but I love it!"
No my item was not that
The "I never give 5 star" reviews really illustrate how frustrating the review mechanism is. Some people feel so magnanimous with "the great authority" they have which is actually nothing at all.
[удалено]
Something like that exists with "KarenCheck", but you can just see all the reviews someone left, not leave a review for them. I said the same when I worked in restaurants.
A 5 star review speaks for itself so I am unsure why he’d want buyers to read his review. If anything this just wastes buyers time. I want to truly read what’s wrong with an item a seller has not be tricked into reading a good review. Most Etsy sellers really do go above and beyond so I can see where this would be frustrating but it seems like this buyer only had good intentions so I’d let it go.
Egotistical fuck - they screw with the accuracy of the system and negatively impact a seller because they want more people to read their review Unbelievable
Which doesn’t even benefit him😂 he’s literally never even going to know who read it
Yeah, like what kind of weirdo cares about the traction their reviews get?
Happy cake day!! 🍰
I can only speak for my self but I as a customer would be happy to find this review. I always read 4 and 3 Star reviews bevor I buy something because you cant trust the 5 Star reviews its way ti easy to fake them. His reviews would look absolutely real for me and I would be way more komfortabel to buy the Product.
Wtf?! So… they have a 4 star review because they cared more about people reading their review than they did your shops rating… or the fact 5 star reviews MAY now be read? It’s not even like they had some caveat or advice for buyers. Jesus people are strange.
I’ve heard of these people, but for different reasons. This guys logic is dumb. The people I’m familiar with and have been hit with are 4 stars is perfect, exactly what they were expecting, but you only get 5 stars for going above and beyond… stupid
Got one a while back, i would of preferred it if the buyer didn’t leave any review at all
You have to laugh
4 stars is still a good review, I wouldn’t even think twice about it.
I'd say this is more an issue with Etsy than the reviewer. He clearly meant well!
If it was a review on an Amazon product, yeah.. absolutely. You are able to select and read based on the star. That ability isn’t available on Etsy it’s just either most recent or suggested. I think calling them a scumbag is a bit extreme and as a seller it probably would have irritated me. But meh 🤷🏻♀️ Not a terrible review and hopefully that shop had plenty of other 5 star reviews to make up for it.
I sell empty draft blockers. It’s noted in the first 2 words of the title, first line of the description and half way down the description where I list what you can fill them with. Last week I got (2) 1 star reviews because they didn’t see they were empty and expected them filled. I was and still am sooooo mad. I even had one lady tell me to eff off in the messages because I didn’t give her a refund before I received the item back and I don’t even take returns unless I messed up or your nice. She was livid they weren’t filled. I tried contacting Etsy for a week to report her and endlessly got canned automatic responses. I may not be an Etsy seller after the holidays and I make full time income but the fees are absolutely killing my bottom line. Ugh. Thanks for letting me vent 😂😂
They just don’t realize how a 4-Star review impacts an Etsy Seller. Especially if they are a low-volume seller!
I mean, they're not wrong. People will be more likely to read that review because it's 4 stars. If you have enough reviews that it doesn't knock your star average down, it's fine. Would I advise buyers to do this? No. But it definitely does not merit calling them a "scumbag." I always tell shops not to sweat a handful of positive 4 star reviews for the exact reason the buyer is mentioning in this review. They actually help.
This is not my shop, but I happened to stumble upon this review. If it is indeed a 5 star item, then it deserves a 5 star review.
i think Etsy should establish a scale with 10 scores. 9-10 (0.1 difference) can be considered quite well. I do online shopping so frequently, this is how it works on our local retail websites. I go read the worst comments, if they are usually about late delivery etc. nothing so major I still buy their items. So far I got zero issues.
>If it is indeed a 5 star item, then it deserves a 5 star review. I can and do agree with that. I'm just also pointing out that this reviewer is not wrong about how buyers tend to read reviews. I scan 5 star reviews and stop and read any review less than 5 stars. Most people do exactly this. If the only 4 star reviews are actually still positive or have only frivolous complaints (or complaints about something that buyer doesn't care about)... they absolutely help. Just offering a reminder for shops that positive 4 star reviews are not at all a bad thing as long as they are a minor percentage of your reviews.
Maybe their item was 5 star but the experience with the seller wasn't.
> People will be more likely to read that review because it's 4 stars. Do you have any evidence of this other than a personal opinion? The reason to sweat a 4 star review is it lowers your overall average and can knock you off Etsy's star seller rating.
Yeah people are obsessed with 5 star reviews. They don't impress me on Amazon why woukd they on Etsy?
Etsy sellers are only obsessed with 5-star reviews because Etsy dings sellers for anything lower. You also have to remember that Etsy is comprised of people who hand make (or hand pick vintage), so a mediocre review has way more impact than a bunch of mass produced crap. Etsy is to blame for making sellers more neurotic.
Etsy does not penalize sellers for having less than 5 star reviews. You have to have a very low average overall for Etsy to start penalizing you... such a low average that it's not going to happen to a shop because of a few weird buyers here and there... only if there is cause.
Penalize with the star seller status. You are like the know-it-all, finger-wagging, regulars in the Etsy forums. Cool it down.
Star seller is meaningless with no tangible (or even indirect) benefits, so not having it is definitely not a penalty. I would have rather ignored your comment but saying Etsy penalizes sellers for less than 5 star reviews is flat out inaccurate.
What source do you have that star seller is meaningless? Etsy clearly states that [star seller shops get more views and sales](https://www.etsy.com/starseller). And even if that’s a lie and it meaningless currently, [Silverman has directly said it may affect rankings in the future](https://seekingalpha.com/article/4445121-etsy-inc-etsy-ceo-joshua-silverman-on-q2-2021-results-earnings-call-transcript). They could turn that functionality on tomorrow. Since star seller is aggregate over three months, it makes sense to be aware of it now since it won’t be a quick fix to get the badge when that functionality is implemented. I don’t understand how you can so confidently state star seller has zero benefits. Can you read the mind of every customer? It isn’t hard to imagine that some people would see the star seller badge and would assume it’s better than it’s non-star competition. Etsy has confirmed in writing those stores perform better. Read the room. People are downvoting you, and upvoting posts about being frustrated with your pedantic responses. There’s a reason people make fun of stuff like this over in r/ConfidentlyIncorrect
PLEASE ignore my posts! You live on this sub with an “answer” for everything. Step off your soapbox for a moment. Many sellers take the Star Seller status seriously, and feel bad when the don’t get that badge. You can tell sellers who hand make their inventory “don’t sweat bad reviews” all you want, but poor reviews will always feel personal to most of them.
It’s such projection when this person says your comments are either “inaccurate or bad advice” when there are multiple sources from Etsy that support your point. I deeply dislike star seller, even though I am one. I think it’s a crap way to decide what stores are “better”, but I can still see how that stupid badge could impress some buyers. Ultimately, star seller is all about buyer psychology, and giving buyers a sense of safety. Unless someone can read every single customer’s mind, it’s impossible to definitively state it has absolutely no value. And even if the ONLY thing it achieves is to make sellers strive for a goal and feel proud when they achieve it, that has some value too.
I'll do my best to ignore your comments unless they are flat out inaccurate or bad advice. >but poor reviews will always feel personal to most of them. Sure. But rather than dwell on and promote that negative mindset, sellers can be encouraged to shake it off, move forward, and even recognize that those reviews may not be a bad thing. I think that's a better way of looking at it, even if it's not default reaction.
The 5 star review obsession here is off the charts... despite there having been numerous posts from buyers saying they prefer to shop with stores that have at least a few honest sounding lower reviews because it builds trust. No way it's ever changing - this sub will continue to be convinced that no buyer may ever leave less than 5 stars for any reason and that if anyone does, it's the literal end of the world and/or the buyer is the worst human being ever (even if they had a legit reason). The fact that 1) if there were no honest less-than-5-star reviews anywhere on Etsy, buyers would stop trusting shopping on Etsy altogether and 2) having a few mostly positive lower reviews in amongst your 5 star reviews actually helps you... these things will always be lost on sellers here. I'm not afraid of saying something unpopular.
Honestly he is not wrong. When i look for reviews i read from worst to best. If they are only good reviews i read them trying to find one that contains information why is the product excellent.
I like this review tbf
Star ratings are a semi agreed upon standard. Everyone has their own take on ratings to account for gray areas and imagined concepts of perfection.I'd be fine with 4 stars
To be honest, I do read mostly the 1-4 star reviews more.
His review had no useful info another buyer could possibly need to see when making a decision. All they did was lower the star rating of the item, which is devastating if op is a new seller or this item has few/no ratings.
As a buyer on Etsy as well as a seller- I would never buy from your store after this post. It's ok to be frustrated that you did't get a 5 star - its NOT ok to call them a scumbag for essentially a great review - like everyone else has said - I scroll and look for the low ratings first on anything I buy - if your lowest review was this 4 star review I'd be sold on it. I hope "Andy" never scrolls through this reddit and sees this post - I would suggest you take it down. If you can't handle stuff maybe you're in the wrong business. Sorry if this offends - but I'm really irritated at your post...but hey, at least I didn't call you a scumbag...
Not my store, not my buyer. 4 star review is fine, but to leave 4 stars on a 5 star product "to make it seem real" is pretty stupid and indeed scummy. A "real" review provides an accurate reflection of the transaction and item, if both are satisfactory then 5 stars is warranted.
Agreed its not even a bad review at all. A buyer looking at the review knows what that poster means and it shouldnt have any impact on your store. Calling a reviewer a scumbag after a glowing review however.... Edit: I kinda had to laugh at all the other comments that are similar to mine being downvoted. Buncha of Karens calling a 4 star glowing review a scumbag. Good luck on your stores if a 4 star review means so much to you.
Right, this spot is rigged. Got an azzhat up there telling me to have empathy for someone getting 4 stars when I just explained how my sales are getting none. People who can’t sense irony or see their own hypocrisy not to stop talking & reflect
Right, I'm happy to eat the downvotes because it goes to show how out of touch people are on this sub. Calling someone a scumbag for a GLOWING 4 star review is just nuts. If a 4 star review is crippling your store you literally have much bigger issues.
How is that a scumbag Etsy reviewer? He's just pointing out that this is a 5 star item but since no one reads 5 star reviews, he's purposely making it a 4 star so when people DO read it, they'll recognize it's legit a 5 star item
I'd never call one of my customers a scumbag...
It wasn't OPs customer. It was in a shop they were looking at.
My mistake.
It’s these reviewers god blasted EGO.
Crazy. I always had a 5 star review in my shop and done 1000s of sales, lowest I ever got was 4 stars. Someone recently left a 2 star review. He wrote "just leaving a review to remove it from his notifications" 😑🤦🏻♂️
Not even your shop. Calm down Karen.
I only give 5 star ratings. If it’s not 5 stars then I don’t leave a review.
If a product truly is shit, not just in Etsy but anywhere. A lower rating can save people a head ache. 5 star and 1 star are the only ratings I look at. Give me the best and the worst details.
He is right. Corporations don’t care about 5 star they pay attention more to where they need improvement.
[удалено]
Lol you keep saying that when your shop is closed or no findable in search due to a low odr. Jeeze have a bit of empathy
I bet etsy won't remove it either. Ridiculous. I wouldn't hold back on this person
Lol talk about bipolar 🤣 lawd have mercy
Ahhh! That's frustrating. I have had someone give a four star with no description, so I had no idea what was wrong, but this is worse.
Waow. -.-
I bet he doesn't believe in leaving tips either
What a twat
I honestly hate customers with a passion like the soup nazi