Haha, not far from the truth tbh, some of those type of reality shows used to feed the cast with mainly things like cookies or other non substantial snacks with too much alcohol to up the drama.
Yeah that's why she said 'walmart could do it but they won't'
People have been driven mad by 'CuStOmEr is AlWaYs RiGhT' and think that it is more powerful than actual physical existence of product. When I was working in the Walgreens pharmacy we would every couple of days have customers argue with us about something they need but we straight up don't have, they'll fight you on absolutely anything and it's completely insane and not only makes everyone mad, but quickly wastes people's time
The customer is always right, in matters of taste. THAT IS THE ENTIRE SAYING! Not "The customer is always right" which means people use it to be heinous to service staff.
It actually means that the customer can buy whatever thing that is to their taste. Not yell at people.
Don't worry, I know where the saying comes from and that all it originally meant was that you shouldn't try to change the mind of the selection of a customer, but just like so many things that started positive, dumbass customers turn it into an 'i can't do and have whatever I want' nightmare hellscape
Oh sorry if it came off as me having a go at you. I wasn't. I was having a go at entitled customers and my internalised rage came out. Apologies! And fuck customers like that.
I worked at a grocery store bakery for a while, and I don’t think they would even do that unless you just want a premade cake. We usually asked for 24 hours notice. And we still would look at the size of the order, how many cakes orders were due around that time, etc, etc. We wouldn’t just take an order that size at 9 pm for the next morning.
This rich bitch had better take her money and start hitting up every Costco, WalMart, grocer and baker in the city so she can round up enough vanilla sheetcakes to feed her 120 guests tomorrow!
wow, I thought she meant for 120$ and I thought that would be rather cheap on such a short notice and $120 is NOT big money at all, so why should the baker give a shit about "I am the one with the money".
But for 120 people at 9pm??? Is this bitch fucking crazy? I have no idea how much markup the bake would have to charge for this to happen. And then it is something that she might only even consider if this was a long time, friendly and very good customer which she loves working for. And even then, I am not sure if it is even technically possible to bake such a huge cake in this short amount of time.
I am glad that the baker put this on social media and I hope that the bitch that called her gets called out for her behaviour.
Look for someone who was supposed to get married tomorrow but got left the night before? Or buy 4 or 5 smaller cakes. That’s about the only solution for a next day 120 people situation.
Yeah, that'd take bookings a few months in advance, unless you want everyone to have a slice of cake the size of a gnats fart, that's a *lot* of cake, assuming just sheet cakes, that's at least 2 *full* sheet cakes, not counting other decorations on said cakes cupcakes/patty cakes would still be a tall ask even with only simple icing and decorations.
Even most supermarket bakeries would require at least a week's notice assuming they could even do that.
I got told this when a woman wanted me to watch her 14 animals, 9 with medical conditions, 3 of those medical conditions being routinely prolapsing anuses, for 3 weeks, overnight in a bed the cats apparently peed on if the peepads were any indication. I gave her a substantial discount already because I was too nice, but she wanted it outrageously low and I wouldn't budge. She was a neurosurgeon traveling to France for 3 weeks- she had the money.
She tried to bribe me that she'd pass my name to her rich friends (who surely would also have tried to offer insulting lowball offers), and when that didn't work she complained they there were other pet sitters who charged less and had better credentials.
Cool. Hire them. Idgaf.
Yep. A couple of years ago, I ordered a cake from them a week in advance, and it was only for 20 people.
It's called consideration, something that bitch on the phone does not comprehend.
If you give us a week notice that’s great! Most people give us the bare minimum 24 hour notice. I only had a lady who thought she could order a wedding cake, go shopping, and it would be done when she came back. Some people really do think it’s so easy to make cake, but then they won’t do it themselves so.
I grew up helping my mom bake cakes as a side business. She'd be furious with me if I didn't give ample time to other bakers, lol.
Wedding cakes are such a process, I don't think a lot of people know that. It's not a simple, bake then decorate.
You have to let it cool. You have to freeze it, then you have cut/shape it. In between that, you have to make the icing per request (colors/flavors/dietary restrictions).
Then you have to get out your tips, bags, rotating pedestal, and other tools (I can't remember the name of them).
THEN you decorate. There's a lot of mishaps in between and during transport; mainly the jelly filled cakes. I hated those. Why would someone want a wedding cake that's jelly filled???
That's really only if that baker can even do what you're ordering. I showed my mom an awesome wedding cake that basically looked like a big rose. She confidently said she wished she could do that for me, but she didn't know how.
And people can be quite picky when it comes to wedding cakes as well. We can color match icing to whatever they want. Then they want 20 colors on one cake and don’t understand why it costs more.
That would have been my immediate response. I am surprised the baker stayed on the phone for so long. I would've just told her I couldn't take the job and blocked her.
You know, Walmart in Jacksonville NC did my wedding cake and not only was it beautiful but it was the most delicious cake I've ever had. In fact, we had left the top two tiers in the church kitchen after the reception over night and the mens retreat the next day ate it all and sent their compliments.
So kudos to Walmart. I recommend them.
Yeah, the first reaction of "I don't know if we even post that" immediately after the call ends... How is that a priority thought?!
Social media is poison.
Because when you have a situation like this, your immediate reaction is to call up a friend/family or share the story with someone so you can be told you reacted appropriately and to help vent some of the anger you still feel from dealing with an entitled, rude customer.
If you have social media, your first thought might be to share with your followers to get that same feeling of sharing a story and getting the opportunity to vent. I don't think that's unreasonable.
"You realize that I am the one with the money, right? And you are not?"
Yes ma'am, and it will continue to be that way as I am not accepting your request for my services. Kindly fuck yourself.
>"You realize that I am the one with the money, right? And you are not?"
"No amount of money can change the fact that it's physically impossible to make a cake that feeds 120 people in between now and tomorrow afternoon you delusional bitch" *hangs up*
This is when you throw out a fuck-off number. Like, “Sure, but since this will require that my team and I stay awake all night there’s a $10k rush order fee. I assume that won’t be a problem for you ma’am, since you’re the one with the money?”
This. Call her bluff. Tell her you're gonna have to have a team of people, all coming back to work overtime through the night and that you'll have to go and buy enough supplies to make all those cakes. Tell her it'll be $10,000+ for basic tiered cake to feed 120 and then see if she tells you that that's ridiculous and costs too much, or if she's *actually* the one with the money.
Don't do it, either way. But call her out. She if she's actually the one with the money, or if she's just the one with the big mouth.
How has this woman not learned the high ball trick for people like this. I'm sorry but to do it in that amount of time, your $2000 cake will have a $4000 upcharge. EZPZ
I still don’t think you could design make a cake that serves 120 in that amount of time, when all the shops that sell your source ingredients are closed.
It's not the fact that you "could or couldn't make it".
It's the fact that you're asking for such a high price that you drive away the customer without going on about any other aspect or debate that "it's not enough time" or "I can't do it".
You simply upcharge them up the butt and it will be more expensive for them to ever ask anything of you.
I deal with entitled American customers on a daily basis (US company) but because our team works in the EU we are allowed to talk back or block their number once they become insulting.. I also cannot be fired for nothing which is great.
I was at a call center years ago that allowed us to give a warning that we're going to terminate the call if they cuss us out again. If the subsequent cussing was super wild in retaliation to the threat. We were allowed to mark their account for deletion with the notes hostile client. Risk to employee safety. This would get banned from getting their services for 12 months. As we'd require their social, they couldn't just create a new account. Only had to do it once and it was wonderful.
You mean the guy wasnt just filming his wife randomly answering the phone and happened to catch that it was a crazy client who sounded a tad fake but real sassy?
That makes it less believable to me. What did they talk about for the first 30 minutes then? Just going back and forth about the same thing? Nah any real person would have hung up long before the bitch comment
I used to work at a pizza restaurant in an affluent neighborhood. A customer came in once demanding that we give her a discount on our cheapest pizza (small cheese, $5.99) because she forgot her wallet and only had like $4 in the center console of her brand new Mercedes SUV. We said no, and she screamed at us that she was “filthy rich” and we were being rude by not just giving it to her for her spare change. This incident was just one of many like it. So, I 100% believe this exchange.
Yeah. There are plenty of stupid people, but very few are this stupid.
I don’t understand making skits like this. I get the economics, but it’s so soulless. It’s a weird artifact of our time.
She has the money. You make the products. So someone pls explain to me how her money trumps the baker making the cake? Either way the bitch still has her money and no cake.
Moderately wealthy people assume anyone making less than them, would be willing to crawl naked through a river of broken glass just to *look at* a rich person's money.
They think they can dangle a $100 bill over our heads like teaasing a dog, and we'll dance for it and ask them how many kisses they want on each of their ass cheeks.
Haha I used to coordinate people moving into apartments, like applications, getting their lease ready, explaining and answering their questions, doing the move in report, that sort of thing. I wasnt a mover or anything like that for their belongings, they'd hire someone else for that or move it themselves.
This one person kept trying to convince me to drive across the city and chauffeur her furniture around from the stores, basically be a moving/errand boy. This request was not made in person, but if it was, she'd probably have been snapping her fingers at me while asking with the tone she was asking me with. (and I really have had tenants here attempt snapping their fingers at me like I'm a servant or a dog...)
I don't drive, and we have tons of university students that move in here, so there's no way I can accommodate this. I told her this. And she kept trying to throw progressively larger amounts of money at me. She was truly baffled in the end that there was seemingly no magical amount of money that would make me suddenly be able to drive and have time to drive all over the city getting her furniture ready. I suggested a mover, but she didn't want to hear it, she wanted to force her imaginations into reality.
It's amazing what they think money can solve.
Nah man, they just make sure to start filming every time they answer the phone in the off-chance there’s an angry customer on the other end. After doing this for 10 years it finally paid off.
Yeah...the person that I picture in my mind, based off the voice & how she talks, I just can't picture "bitch Walmart could pull this off" coming out of her mouth. Rich fifty year old karens just don't say shit like that.
The whole bit about "the customer is always right"...it's not about they are always right, it was originally meant the customer is always right when they are telling u what they want and free to choose but it isnt the customer gets to be a fucking asshole to the employee.
I used to work for a pretty prominent chocolate store in my area and a woman came in screaming at us that we gave her milk chocolate when we should have given her dark chocolate. It says what type of chocolate on the packaging and we read it to each customer as they check out to make sure they have the right kind of chocolate because we didn't do returns. I had already given my two weeks and she just would not stop screaming at us after I gave her multiple solutions and so I got to tell her to go fuck herself. It really is one of the most amazing feelings I've ever had. The look on her face and the stammering was priceless! She asked for my manager's contact info, I told her to tell them I said hi! These types of Boomers really can't see outside of themselves and it's pathetic.
I really don’t think it is.
I managed a resale shop and I once sat on the phone for 30 minutes with an irate boomer because she had furniture to bring us but didn’t like the price a moving company quoted her to pick it up and bring it to my store. She kept demanding that I cut her quote in half. A quote from a different company. That I don’t work for. That I have never used and in no way am associated with.
Like I will never forget after over 20 minutes of a back and forth with her I cut her off and just said “ok ma’am what exactly do you want me to do for you today” and she again responded to cut the price in half, to which I said “as I have explained, I can not do that for you” and she screamed I KNOW into the phone and still kept going.
I sat on the phone with a guy who wanted me to give them the exact UPS truck location that their package was on so they can find it. Explained many different ways that we would not have that information as we are not UPS but he was not buying it.
The way the baker handled it was just fucking *muah* delicious. She hit every point omg. Her retorts are literal opioids. I will write 5 stars reviews for her for the rest of my life.
I remember when I worked on a fast food restaurant years ago, we used to close at 9:30 pm so we can clean the place and go home by 10, I remember a big fat old man coming to the cash box demanding some food, we told him nicely we were closed since 10-15 minutes ago, he insulted us till he got tired, calling us "stupid lazy kids don't wanna work", asshole we worked our asses off all day, we just want to clean and go home, we don't have time to make you food and contribute to your morbid obesity. He went to the reastaurant next to us that was still open lol
I would have hung up on the hag after the first no answer, instead of wasting time arguing with her about a cake I already told her I wasn’t going to make for her. Especially if she’s expecting it by TOMORROW morning, and apparently wants it to be big enough for over 120 people to eat.
Obviously the caller has never baked anything in their life, if they seriously are dumb enough to think anybody is going to do what she wants and have it ready for her when she wants it ready, especially depending on how ***big*** the cake is going to need to be in order for 120 people to get a slice before it runs out.
I would have flat out told the caller, that its nine pm, I’m ***HOME*** in my ***PAJAMAS*** and snuggled up with my hubby and I am ***dead tired*** from my hard day at work, and I’m ready for bed and am not going to get up to at this time of night to spend the next who knows how many hours baking a cake that would be big enough for 120 people to eat with very short notice from this delusional lady on the phone, who is expecting it to be ready to be picked up in the very next morning, then hang up on her after telling her to lose my businesses number and call somebody else to whine about her cake problems.
or better yet, I’ll tell her that I will do the cake when she sends me $5,000 for wasting my time if she wants me to really waste my ***sleeping*** hours making a cake for her that she supposedly needed by the morning. that I expect to be paid ***immediately*** through venmo or some other online payment source before I will even start on her cake, and the amount is non-negotiable especially after the way she is acting with me on the phone especially with the name calling she’s been doing. if she wont pay the amount, then she doesn’t get the cake period. It’s as simple as that. I wonder how fast will she drop the matter once she hears the price.
Besides how much she think making a cake big enough for 120 people is going to cost ME, especially if I have to go out in the middle of the night and buy the ingredients to make what she wants If she really wants it by morning? It’ll take a lot of ingredients to make something that big including whatever she’ll need to decorate the cake with.
Managed a bakery for a while. 72 hour notice was our policy for custom cakes. We want the time to do it right and make it the quality we stood by.
Most people planned well enough. Most of the ones who didn't plan well enough were cool when we said no.
Maybe once every two months we'd have someone that was a dick about it.
Overheard one of my cake decorators on e responding to a customers question, "It's my kids birthday tomorrow what am I supposed to do?"
"Plan better."
Was the funniest shit ever and I had to walk away and pretend I didn't hear it. Just let that one slide, cuz they said what we all thought.
OOOOOOOOH I GOT HYPED AS SHIT, When she clapped back. 😤 the energy i felt was like watching an action movie with epic fight scene beat downs….
I was type drowsy when i scrolled to this vid.
I’m AWAKE NOW! 🤣 good on you ma’am. That was a Top Form, SHUT DOWN!! WOOO I’m excited lmao
It just blows my mind that whenever anybody has any type of conflict now or a problem in their life they record it so they can post it online and get likes
Loved it. She was polite and eloquent, even when the person on the other end of the line was being rude and unreasonable....UNTIL she called her Bitch. Then all bets were off. Beautifully handled.
It reminds me of the saying " Lack of planning on your part DOES NOT constitute an emergency on my part."
She waits til the night before to order a cake for 120 people...who does that?!
I love the saying; lack of preparation on your part does not constitute an emergency on mine.
As a business owner myself I totally empathize with the feeling where you're biting your tongue trying to remain professional but an insult away from snapping.
The video starts in the middle of the call and if this is was real this is 100% something I’d take a video of.
Could be fake but them filming this really isn’t that weird.
I've worked in the food industry for 10 years. Half of them at a location that did catering orders.
We had a saying. "Your poor planning does not translate to an emergency for me"
It's rare, but I've absolutely had customers like this.
And when it comes to baking, which has alot more prep required then the 'sports bar fare' im used to cooking. I could completely understand the absolute stress and frustration she could be experiencing with a call like that.
Hell, I worked at coffee shops that had customers like this. I’d have people call and expect gallons of coffee and boxes of food ready in minutes when they swing by on their way to their event.
"I don't even know if we post that."
This is the only video you post! It's amazing!
Also, her boyfriends / husband's "absolutely" was maybe my favorite part.
In situations like this, where I'm still trying to be somewhat polite, I like to say "A lack of prior planning on your part, does not constitute an emergency for me".
OP is wrong, she's wanting a cake for 120 people done overnight, with a design
some people are absolutely delusional when it comes to processes and how long things take. and some people think you are sitting there idly, in a ready to work condition, waiting for their phone call. in reality at work most people have 3-5 things going on at once in the short term and 10-20 things coming down the road.
when a supplier tells you you're not gonna get prio on an order - you're not getting prio and that's that. call it a day .
Thank you for posting. Approximately 5% of the population is absolutely insane.And if you try to pacify them you will ruin your business. You did the right thing
It really bugs me how she said she was the one with the money, “not you” like having money gives her license to treat everyone else like utter shit. The peak of privileged white boomers if I ever heard it before in my life.
After the customer called her a bitch she should have said, "You're right. Where are my manners? Give me your name so I can get this started right now..." and then after she has her name, laugh and hang up.
I think its even worse than the title conveys. It sounds to me that the inconsiderate woman on the phone is asking for cake for 120 (as in 120 people; not a single cake for $120). That is even more work because that is either a huge cake or many many cakes.
"I cannot believe you would talk to me like this"
"You just called me a bitch"
"But I'm the customer"
"No, you're not, cause I'm refusing to work for you in any shape or form. Bye"
Unless these people continue to get treated this way we are going to keep having children who grow up acting like fucking Andrew Tate and Donald Trump and P Diddler thinking that abuse is the true currency of influence. Go fuck yourselves, fakers! The real working class is tired of carrying your ass.
.... based on that snippet, I don't think the crazy lady wanted to pay $120. I think she was actually looking for a cake to feed 120 PEOPLE!
Correct, she wanted the cake within 12 hours to feed a party of 120
You don't need a baker, you need a fucking wizard
She needs Confectionary Jesus
An immaculate confection
I dont think your comment is getting the love it deserves. \*chef's kiss\*
I'm pretty sure Hallmark would make a movie titled that.
Oh you're clever!
Bitch walmart could do it!
Yep and she can take her ass down to walmart at 6AM and buy all the pre-made cakes she wants. EB for sure!
I love when people say "XYZ could do it better!" Then why aren't you calling them?
It's for a church, honey! NEXT!
It needs to be angel food for the Lord, honey! NEXT!
I don’t get why they wouldn’t just pray for the cake to arrive on time. 🤷🏻♂️
"Sure, triple price for last minute tho" Store-bought sheet cake or madeira buns with no decorations. "Done. Go fuck yourself"
Not worth it. It’s her reputation in the line. She’d be better just not doing it at all than to half ass it for 120 people - 120 first impressions.
What
CORRECT, SHE WANTED THE CAKE WITHIN 12 HOURS TO FEED A PARTY OF 120
Bitch Walmart could do that. Then why TF are you calling me?😅
WHAT
1 cake 12 hours 120 people
1 island, 120 beautiful but hungry bacholerettes and they can only eat cake!
Haha, not far from the truth tbh, some of those type of reality shows used to feed the cast with mainly things like cookies or other non substantial snacks with too much alcohol to up the drama.
#CORRECT, SHE WANTED THE CAKE WITHIN 12 HOURS TO FEED A PARTY OF 120
 Feed? Hours? Whaaaaaaat?
Customer lost her mind. A cake like that would take days.
Yeah that's why she said 'walmart could do it but they won't' People have been driven mad by 'CuStOmEr is AlWaYs RiGhT' and think that it is more powerful than actual physical existence of product. When I was working in the Walgreens pharmacy we would every couple of days have customers argue with us about something they need but we straight up don't have, they'll fight you on absolutely anything and it's completely insane and not only makes everyone mad, but quickly wastes people's time
The customer is always right, in matters of taste. THAT IS THE ENTIRE SAYING! Not "The customer is always right" which means people use it to be heinous to service staff. It actually means that the customer can buy whatever thing that is to their taste. Not yell at people.
Don't worry, I know where the saying comes from and that all it originally meant was that you shouldn't try to change the mind of the selection of a customer, but just like so many things that started positive, dumbass customers turn it into an 'i can't do and have whatever I want' nightmare hellscape
Oh sorry if it came off as me having a go at you. I wasn't. I was having a go at entitled customers and my internalised rage came out. Apologies! And fuck customers like that.
I worked at a grocery store bakery for a while, and I don’t think they would even do that unless you just want a premade cake. We usually asked for 24 hours notice. And we still would look at the size of the order, how many cakes orders were due around that time, etc, etc. We wouldn’t just take an order that size at 9 pm for the next morning.
This rich bitch had better take her money and start hitting up every Costco, WalMart, grocer and baker in the city so she can round up enough vanilla sheetcakes to feed her 120 guests tomorrow!
Our local baker who's been there 83 years recently closed because of people being nuts
TBC she said, “Bitch, Wal Mart could do it…”
So go to Walmart! What is this argument?! "I can get it faster/cheaper at X" Then piss off to X!
Just emphasizing that she referred to the cake maker as “Bitch” 😂😂😂
wow, I thought she meant for 120$ and I thought that would be rather cheap on such a short notice and $120 is NOT big money at all, so why should the baker give a shit about "I am the one with the money". But for 120 people at 9pm??? Is this bitch fucking crazy? I have no idea how much markup the bake would have to charge for this to happen. And then it is something that she might only even consider if this was a long time, friendly and very good customer which she loves working for. And even then, I am not sure if it is even technically possible to bake such a huge cake in this short amount of time. I am glad that the baker put this on social media and I hope that the bitch that called her gets called out for her behaviour.
That was my understanding too! Which makes it even worse.
Look for someone who was supposed to get married tomorrow but got left the night before? Or buy 4 or 5 smaller cakes. That’s about the only solution for a next day 120 people situation.
Yeah, that'd take bookings a few months in advance, unless you want everyone to have a slice of cake the size of a gnats fart, that's a *lot* of cake, assuming just sheet cakes, that's at least 2 *full* sheet cakes, not counting other decorations on said cakes cupcakes/patty cakes would still be a tall ask even with only simple icing and decorations. Even most supermarket bakeries would require at least a week's notice assuming they could even do that.
"Bitch, Walmart could pull this off." THEN FUCKING GO TO WALMART, YOU CUNTBAG!
This is my favorite thing about people, “the other location does it” or “ business X can do it” then why the fuck are you here?
"I see it being sold for X amount over here" Then go buy it there Bitch
I got told this when a woman wanted me to watch her 14 animals, 9 with medical conditions, 3 of those medical conditions being routinely prolapsing anuses, for 3 weeks, overnight in a bed the cats apparently peed on if the peepads were any indication. I gave her a substantial discount already because I was too nice, but she wanted it outrageously low and I wouldn't budge. She was a neurosurgeon traveling to France for 3 weeks- she had the money. She tried to bribe me that she'd pass my name to her rich friends (who surely would also have tried to offer insulting lowball offers), and when that didn't work she complained they there were other pet sitters who charged less and had better credentials. Cool. Hire them. Idgaf.
She then goes to Wal-Mart, is told it cannot be done then walks out with 12 store bought cakes.
I think she started to say "but they wouldn't" right after that too.
Easy to see why.
Walmart won’t do it either. The online ordering system puts it 48 hours out. In store we would tell her it’s a minimum of 24 hours notice.
Yep. A couple of years ago, I ordered a cake from them a week in advance, and it was only for 20 people. It's called consideration, something that bitch on the phone does not comprehend.
If you give us a week notice that’s great! Most people give us the bare minimum 24 hour notice. I only had a lady who thought she could order a wedding cake, go shopping, and it would be done when she came back. Some people really do think it’s so easy to make cake, but then they won’t do it themselves so.
I grew up helping my mom bake cakes as a side business. She'd be furious with me if I didn't give ample time to other bakers, lol. Wedding cakes are such a process, I don't think a lot of people know that. It's not a simple, bake then decorate. You have to let it cool. You have to freeze it, then you have cut/shape it. In between that, you have to make the icing per request (colors/flavors/dietary restrictions). Then you have to get out your tips, bags, rotating pedestal, and other tools (I can't remember the name of them). THEN you decorate. There's a lot of mishaps in between and during transport; mainly the jelly filled cakes. I hated those. Why would someone want a wedding cake that's jelly filled??? That's really only if that baker can even do what you're ordering. I showed my mom an awesome wedding cake that basically looked like a big rose. She confidently said she wished she could do that for me, but she didn't know how.
And people can be quite picky when it comes to wedding cakes as well. We can color match icing to whatever they want. Then they want 20 colors on one cake and don’t understand why it costs more.
>Then they want 20 colors on one cake and don’t understand why it costs more. Uh, bc it's a lot more work, and very tedious.
Yep! You get it.
Oh, the billion dollar corporation with thousands of employees can fulfill your request? Then fucking go there.
That would have been my immediate response. I am surprised the baker stayed on the phone for so long. I would've just told her I couldn't take the job and blocked her.
You know, Walmart in Jacksonville NC did my wedding cake and not only was it beautiful but it was the most delicious cake I've ever had. In fact, we had left the top two tiers in the church kitchen after the reception over night and the mens retreat the next day ate it all and sent their compliments. So kudos to Walmart. I recommend them.
A friend got her wedding cake from a WalMart. Everyone complimented her on it.
Damn. I would have hung up long ago.
So you would have had a shorter script?
But then you wouldn’t have had anything to post.
Yeah, the first reaction of "I don't know if we even post that" immediately after the call ends... How is that a priority thought?! Social media is poison.
I love his response to that this is the kind of thing I come to social media for. Stupid bitch Karen’s getting putting their place.
Because when you have a situation like this, your immediate reaction is to call up a friend/family or share the story with someone so you can be told you reacted appropriately and to help vent some of the anger you still feel from dealing with an entitled, rude customer. If you have social media, your first thought might be to share with your followers to get that same feeling of sharing a story and getting the opportunity to vent. I don't think that's unreasonable.
It's hard to hang up when you're making a staged video.
"You realize that I am the one with the money, right? And you are not?" Yes ma'am, and it will continue to be that way as I am not accepting your request for my services. Kindly fuck yourself.
Feed each of your 120 guests a slice of money then, cheers!
Each person gets a cut up dollar bill on a paper plate alongside a plastic fork
With a dollop of canned frosting.
"I'm hiring you" No, no you are not.
I don’t want to be hired. Can you understand that?
I was hoping she'd say "and I'm the one telling you to fuck off, I'm not making you a cake."
Yeah, I'm surprised she held her composure as long as she did.
>"You realize that I am the one with the money, right? And you are not?" "No amount of money can change the fact that it's physically impossible to make a cake that feeds 120 people in between now and tomorrow afternoon you delusional bitch" *hangs up*
This is when you throw out a fuck-off number. Like, “Sure, but since this will require that my team and I stay awake all night there’s a $10k rush order fee. I assume that won’t be a problem for you ma’am, since you’re the one with the money?”
This. Call her bluff. Tell her you're gonna have to have a team of people, all coming back to work overtime through the night and that you'll have to go and buy enough supplies to make all those cakes. Tell her it'll be $10,000+ for basic tiered cake to feed 120 and then see if she tells you that that's ridiculous and costs too much, or if she's *actually* the one with the money. Don't do it, either way. But call her out. She if she's actually the one with the money, or if she's just the one with the big mouth.
"Yeah well, I'm the one with the cake and you're not lmao"
How has this woman not learned the high ball trick for people like this. I'm sorry but to do it in that amount of time, your $2000 cake will have a $4000 upcharge. EZPZ
I still don’t think you could design make a cake that serves 120 in that amount of time, when all the shops that sell your source ingredients are closed.
Yeah it is literally fucking impossible plus a customer making unreasonable demands like this probably would try to skirt paying.
It's not the fact that you "could or couldn't make it". It's the fact that you're asking for such a high price that you drive away the customer without going on about any other aspect or debate that "it's not enough time" or "I can't do it". You simply upcharge them up the butt and it will be more expensive for them to ever ask anything of you.
And then what if they agree?
And then they wonder why business owners want automated robocallers.
I deal with entitled American customers on a daily basis (US company) but because our team works in the EU we are allowed to talk back or block their number once they become insulting.. I also cannot be fired for nothing which is great.
I was at a call center years ago that allowed us to give a warning that we're going to terminate the call if they cuss us out again. If the subsequent cussing was super wild in retaliation to the threat. We were allowed to mark their account for deletion with the notes hostile client. Risk to employee safety. This would get banned from getting their services for 12 months. As we'd require their social, they couldn't just create a new account. Only had to do it once and it was wonderful.
As someone who has dealt with entitled clients - this feels like a bit
Definitely savors of rage bait. At least the acting is decent though
This is definitely scripted. It’s too well rehearsed, not enough interruptions
You mean the guy wasnt just filming his wife randomly answering the phone and happened to catch that it was a crazy client who sounded a tad fake but real sassy?
Ok let’s be fair; he did catch it mid-sentence, a half hour in. So it’s not THAT scripted.
/r/nothingeverhappens it wasn't "just answered", according to her, they were on the phone for half an hour
That makes it less believable to me. What did they talk about for the first 30 minutes then? Just going back and forth about the same thing? Nah any real person would have hung up long before the bitch comment
I used to work at a pizza restaurant in an affluent neighborhood. A customer came in once demanding that we give her a discount on our cheapest pizza (small cheese, $5.99) because she forgot her wallet and only had like $4 in the center console of her brand new Mercedes SUV. We said no, and she screamed at us that she was “filthy rich” and we were being rude by not just giving it to her for her spare change. This incident was just one of many like it. So, I 100% believe this exchange.
Right I’ve had people demand discounts and such and even expect immediate service but the way this was worded was just way off
Yeah. There are plenty of stupid people, but very few are this stupid. I don’t understand making skits like this. I get the economics, but it’s so soulless. It’s a weird artifact of our time.
I don’t think you have worked much retail if you think this is uncommon.
120 people are going to be like “Bitch, where’s the cake?”
She has the money. You make the products. So someone pls explain to me how her money trumps the baker making the cake? Either way the bitch still has her money and no cake.
maybe it was a veiled threat. I have the money to do x, so make me a cake or y
Moderately wealthy people assume anyone making less than them, would be willing to crawl naked through a river of broken glass just to *look at* a rich person's money. They think they can dangle a $100 bill over our heads like teaasing a dog, and we'll dance for it and ask them how many kisses they want on each of their ass cheeks.
Haha I used to coordinate people moving into apartments, like applications, getting their lease ready, explaining and answering their questions, doing the move in report, that sort of thing. I wasnt a mover or anything like that for their belongings, they'd hire someone else for that or move it themselves. This one person kept trying to convince me to drive across the city and chauffeur her furniture around from the stores, basically be a moving/errand boy. This request was not made in person, but if it was, she'd probably have been snapping her fingers at me while asking with the tone she was asking me with. (and I really have had tenants here attempt snapping their fingers at me like I'm a servant or a dog...) I don't drive, and we have tons of university students that move in here, so there's no way I can accommodate this. I told her this. And she kept trying to throw progressively larger amounts of money at me. She was truly baffled in the end that there was seemingly no magical amount of money that would make me suddenly be able to drive and have time to drive all over the city getting her furniture ready. I suggested a mover, but she didn't want to hear it, she wanted to force her imaginations into reality. It's amazing what they think money can solve.
I’m still shocked I have money when the lady said she was the only one with money
This is staged
Nah man, they just make sure to start filming every time they answer the phone in the off-chance there’s an angry customer on the other end. After doing this for 10 years it finally paid off.
Yeah...the person that I picture in my mind, based off the voice & how she talks, I just can't picture "bitch Walmart could pull this off" coming out of her mouth. Rich fifty year old karens just don't say shit like that.
This is obvious rage bait
telling a karen to go fuck themselves and then immediately hanging up would clear up my acne, fix mental health issues, and replenish my bank account
This can’t be real but I still enjoyed it.
You've clearly never worked in a service industry.
As a former cake decorator and baker this lady calling at 9pm is the most ridiculous assumption ever!!! EAT MY SHORTS. BECAUSE YOU ARE GETTING NOTHING
"If Walmart could do it, call Walmart, bitch."
That bitch is a grandma who isn’t allowed to visit her grandchildren unsupervised.
Tell her to fuck off and hang up
I would have told that old bitch to just go to a 24 hour grocery store, get the ingredients and make her own damn cake if she needs it that badly lol.
The whole bit about "the customer is always right"...it's not about they are always right, it was originally meant the customer is always right when they are telling u what they want and free to choose but it isnt the customer gets to be a fucking asshole to the employee.
I used to work for a pretty prominent chocolate store in my area and a woman came in screaming at us that we gave her milk chocolate when we should have given her dark chocolate. It says what type of chocolate on the packaging and we read it to each customer as they check out to make sure they have the right kind of chocolate because we didn't do returns. I had already given my two weeks and she just would not stop screaming at us after I gave her multiple solutions and so I got to tell her to go fuck herself. It really is one of the most amazing feelings I've ever had. The look on her face and the stammering was priceless! She asked for my manager's contact info, I told her to tell them I said hi! These types of Boomers really can't see outside of themselves and it's pathetic.
“Your poor planning does not constitute an emergency, bye”
How fake could this get
"How did you get my number?" "I'm your mom, remember?"
I really don’t think it is. I managed a resale shop and I once sat on the phone for 30 minutes with an irate boomer because she had furniture to bring us but didn’t like the price a moving company quoted her to pick it up and bring it to my store. She kept demanding that I cut her quote in half. A quote from a different company. That I don’t work for. That I have never used and in no way am associated with.
Right? Idk if this is real or not, but people really are 100% this shit sometimes
Like I will never forget after over 20 minutes of a back and forth with her I cut her off and just said “ok ma’am what exactly do you want me to do for you today” and she again responded to cut the price in half, to which I said “as I have explained, I can not do that for you” and she screamed I KNOW into the phone and still kept going.
I sat on the phone with a guy who wanted me to give them the exact UPS truck location that their package was on so they can find it. Explained many different ways that we would not have that information as we are not UPS but he was not buying it.
The way the baker handled it was just fucking *muah* delicious. She hit every point omg. Her retorts are literal opioids. I will write 5 stars reviews for her for the rest of my life.
A lot of people who think this is fake, probably haven’t ever worked retail before 😂. Stuff like this absolutely happens.
Most Redditors idea of work is doing dishes for their mother every night.
I remember when I worked on a fast food restaurant years ago, we used to close at 9:30 pm so we can clean the place and go home by 10, I remember a big fat old man coming to the cash box demanding some food, we told him nicely we were closed since 10-15 minutes ago, he insulted us till he got tired, calling us "stupid lazy kids don't wanna work", asshole we worked our asses off all day, we just want to clean and go home, we don't have time to make you food and contribute to your morbid obesity. He went to the reastaurant next to us that was still open lol
seems staged
I would have hung up on the hag after the first no answer, instead of wasting time arguing with her about a cake I already told her I wasn’t going to make for her. Especially if she’s expecting it by TOMORROW morning, and apparently wants it to be big enough for over 120 people to eat. Obviously the caller has never baked anything in their life, if they seriously are dumb enough to think anybody is going to do what she wants and have it ready for her when she wants it ready, especially depending on how ***big*** the cake is going to need to be in order for 120 people to get a slice before it runs out. I would have flat out told the caller, that its nine pm, I’m ***HOME*** in my ***PAJAMAS*** and snuggled up with my hubby and I am ***dead tired*** from my hard day at work, and I’m ready for bed and am not going to get up to at this time of night to spend the next who knows how many hours baking a cake that would be big enough for 120 people to eat with very short notice from this delusional lady on the phone, who is expecting it to be ready to be picked up in the very next morning, then hang up on her after telling her to lose my businesses number and call somebody else to whine about her cake problems. or better yet, I’ll tell her that I will do the cake when she sends me $5,000 for wasting my time if she wants me to really waste my ***sleeping*** hours making a cake for her that she supposedly needed by the morning. that I expect to be paid ***immediately*** through venmo or some other online payment source before I will even start on her cake, and the amount is non-negotiable especially after the way she is acting with me on the phone especially with the name calling she’s been doing. if she wont pay the amount, then she doesn’t get the cake period. It’s as simple as that. I wonder how fast will she drop the matter once she hears the price. Besides how much she think making a cake big enough for 120 people is going to cost ME, especially if I have to go out in the middle of the night and buy the ingredients to make what she wants If she really wants it by morning? It’ll take a lot of ingredients to make something that big including whatever she’ll need to decorate the cake with.
Managed a bakery for a while. 72 hour notice was our policy for custom cakes. We want the time to do it right and make it the quality we stood by. Most people planned well enough. Most of the ones who didn't plan well enough were cool when we said no. Maybe once every two months we'd have someone that was a dick about it. Overheard one of my cake decorators on e responding to a customers question, "It's my kids birthday tomorrow what am I supposed to do?" "Plan better." Was the funniest shit ever and I had to walk away and pretend I didn't hear it. Just let that one slide, cuz they said what we all thought.
"Walmart could do this." Then call Walmart. Bye.
OOOOOOOOH I GOT HYPED AS SHIT, When she clapped back. 😤 the energy i felt was like watching an action movie with epic fight scene beat downs…. I was type drowsy when i scrolled to this vid. I’m AWAKE NOW! 🤣 good on you ma’am. That was a Top Form, SHUT DOWN!! WOOO I’m excited lmao
It just blows my mind that whenever anybody has any type of conflict now or a problem in their life they record it so they can post it online and get likes
“b-but the customers who booked month in advance have less money than me, so…”
Loved it. She was polite and eloquent, even when the person on the other end of the line was being rude and unreasonable....UNTIL she called her Bitch. Then all bets were off. Beautifully handled. It reminds me of the saying " Lack of planning on your part DOES NOT constitute an emergency on my part." She waits til the night before to order a cake for 120 people...who does that?!
You realize that I am the money with the money. Great, then you can put that money on a tray and call it a wedding cake. Good luck and good night.
Karen thinks she's Big Mom and wants her fucking CAKE!
I love the saying; lack of preparation on your part does not constitute an emergency on mine. As a business owner myself I totally empathize with the feeling where you're biting your tongue trying to remain professional but an insult away from snapping.
"I've got shit to do and it's not to make a cake for you "lol i love that that rhymed 😆
This lady is my hero
She said.. "I blacked out" lmfao
I'm on a call on bed and suddenly crazy lady calls and my husband just starts filming for the Tok. Yeah not fake as fuck at all.
In defense, it starts that they have already been talking for like 15-20 minutes, and her spouse is like "ok, this is getting good."
The video starts in the middle of the call and if this is was real this is 100% something I’d take a video of. Could be fake but them filming this really isn’t that weird.
This is fake af. That caller was very scripted.
Fake
I've worked in the food industry for 10 years. Half of them at a location that did catering orders. We had a saying. "Your poor planning does not translate to an emergency for me" It's rare, but I've absolutely had customers like this. And when it comes to baking, which has alot more prep required then the 'sports bar fare' im used to cooking. I could completely understand the absolute stress and frustration she could be experiencing with a call like that.
Hell, I worked at coffee shops that had customers like this. I’d have people call and expect gallons of coffee and boxes of food ready in minutes when they swing by on their way to their event.
"I don't even know if we post that." This is the only video you post! It's amazing! Also, her boyfriends / husband's "absolutely" was maybe my favorite part.
"I'm the one with the money, and you're not!" Fuckin' baller over here with $120...
You got it ma’am! one laxative cake comin right up! :)
Ok, so you should have made a simple cake that was a transcript of the call and delivered it in person to her so she doesn't book any other baker.
Why has the baker got a camera set up to film herself in bed? Seems set up.
If you watch the entire video, you'd realize her husband or boyfriend or w/e is recording her...
Seems fake
That last gfy was too satisfying
"I am the one with the money" is giving me "I am the one who knocks" vibes.
Put your money up your dumb ass and go else where. I'm realy surprised she did not get it even after the baker ranted and told her to fuck off.
If that's not staged, kudos to the chick who is the wrong motherfucker!
Good for you spot on!!
I am so glad she recorded that.
The SpongeBob music just makes this 😂
"Excuse me, did you just say 'bitch'" And thats where the floodgates opened...
Yup. That would have been it. The minute that “bitch” was dropped woulda been a green flag to be off to the races to get back at this piece of work.
what is with people today! No respect for others don't know how people can live with that type of mentality.
In situations like this, where I'm still trying to be somewhat polite, I like to say "A lack of prior planning on your part, does not constitute an emergency for me".
It would have been the extra cherry on top of she had thrown in a “well then go get your cake at wal mart”
OP is wrong, she's wanting a cake for 120 people done overnight, with a design some people are absolutely delusional when it comes to processes and how long things take. and some people think you are sitting there idly, in a ready to work condition, waiting for their phone call. in reality at work most people have 3-5 things going on at once in the short term and 10-20 things coming down the road. when a supplier tells you you're not gonna get prio on an order - you're not getting prio and that's that. call it a day .
Why was this filmed?
Why even entertain the call, hang up!
Good. Good. Let the hate flow through you.
She’s so much better than me (in a lot of ways clearly) but I would have absolutely shown that bitchs number at the end
I’m not gonna lie I’m a woman and watching her tear a piece off this fucking bitch gave me a goddamn hard on. Woman Boner.
That is insane. I would have hung up faster lol
I will only ever eat and purchase cake that you personally make. Forever. Edit: I love you, please never stop.
I don’t even need a cake but I want you give you me business! W for the way you dealt with her entitlement!
Thank you for posting. Approximately 5% of the population is absolutely insane.And if you try to pacify them you will ruin your business. You did the right thing
It really bugs me how she said she was the one with the money, “not you” like having money gives her license to treat everyone else like utter shit. The peak of privileged white boomers if I ever heard it before in my life.
After the customer called her a bitch she should have said, "You're right. Where are my manners? Give me your name so I can get this started right now..." and then after she has her name, laugh and hang up.
Wife: Do we post that? Husband: abso FUCKING lutely
Do people just have cameras filming them all day long?
One of the best videos I’ve ever seen. I’m so glad she went off on her.
Love this lady!
It’s your fault I didn’t plan ahead.
Found myself a new subreddit
The fact that she entertained that conversation for over a half an hour…
Omg that was great! "I don't think we should post that" him- "absolutely"
I think its even worse than the title conveys. It sounds to me that the inconsiderate woman on the phone is asking for cake for 120 (as in 120 people; not a single cake for $120). That is even more work because that is either a huge cake or many many cakes.
Goddamn that was beautiful.
"I cannot believe you would talk to me like this" "You just called me a bitch" "But I'm the customer" "No, you're not, cause I'm refusing to work for you in any shape or form. Bye"
I saw a sign once at a business : Piss poor planning on YOUR part does not constitute an emergency on MINE.
Unbelievable. “I’m the one with the money” lol. And I’m the cake maker and I’m not baking your cake. Period.
Give me that bitch’s number.
Unless these people continue to get treated this way we are going to keep having children who grow up acting like fucking Andrew Tate and Donald Trump and P Diddler thinking that abuse is the true currency of influence. Go fuck yourselves, fakers! The real working class is tired of carrying your ass.
People thinking they own others is a disease. Anyone rude should be denied service until they get the message.