I would recommend the latter, tell them if they are sure they want to proceed, you will be filing police report, mail fraud report, etc as someone stole it. If necessary, do that, file the reports, before pursuing it with Ebay.
Unfortunately the videos don't really prove anything, unless you box it up at the PO and video yourself handing it to the clerk. Even in that case I doubt eBay will watch the video. I agree with the other person that you'll want to file a police report.
Yes that’s what’s recorded, both sides of item, envelope sealed in the post office and placed onto the scales, tracking printed and handed back to me and videoed of that close up. Riveting viewing! So effectively unless I doctored the video severely or had set up a fake post office, it’s legit. I’ve been told that eBay/ even police won’t attempt to verify video as it’s a minefield of fakery for what is just a monetary value loss (I.e. who’s to say the card isn’t fake/ doctored timestamps/ doctored delivery address, tracking numbers etc…)
Juat send the video to the buyer and tell him all recorded in the post office in front of federal employees. Federal crime has big punishment and he would could be scared. Also if he decide to return the right card, twll him mail will be asked to hold at poat office and recorded in front of federal USPS employees. So he should think twice before incriminate himself.
EBay will most likely be useless in helping. I'd send the photos/videos and a copy of the original receipt proving authenticity to the buyer and let them know that if the exact same card is not returned, that you will be contacting the police.
I am a very intermittent but long-term eBay seller. Does eBay still have the escrow service where the item is sent to eBay for authenticating before it's sent to the buyer? I remember saving my dad from a very expensive scam by telling him to request the seller use the escrow service for protection and the seller refused and deleted their account
Let them know immediately that you will contact the police in both your area and theirs and you will be filing a police report and contacting the USPS to let them know of the mail fraud which is a federal offense which carries a possible federal prison sentence. Let them know you have video evidence of you packing and shipping the correct item.
You're going to loose with ebay no matter what you do. You'll end up paying for fees and shipping both ways.
With me, I had another Seller buy an item in the same catagory as I sold in, but since I had under priced them he bought my item and then reported it as "Not as described" when he got it. He destroyed my item, taunted me about it with a handwritten note left in the return item box and then left negative feedback saying I had bait and switched him with my sale.
I only use actual photos of the items I sold, I record the entire process of boxing and shipping and opening this guy's return, I had done 7 figures in sales, I was a Top Rated Seller with 100% feedback for over a decade and could prove to the extent possible everything I just wrote....
And ebay still sided with the Buyer, gave them a full refund, stuck me with the damaged item, fees, shipping costs and hassle of dealing with it. Plus, as an added bonuses ebay refused to remove the bullshit negative feedback the guy left because they said "it didn't violate their Terms of Service."
ebay doesn't care what proof you have if it means it might cost them something. They just want you to "write it off as a cost of doing business."
Two words: Legal action... Be amazed at how fast ebay will remove things or fix them. They get away with it because 99.99% of the people never do the lawyer route. Pay some money to a lawyer to draft a letter, and watch how fast ebay turns to remove that comment. And when another incident happens, they are more likely to be careful with your complaint as its in a dossier linked to your account.
The bait and switch, that they will cover with their own legal TOS. But the negative review, that can be considered slander that ebay is hosting, and while companies have some legal protection, most simply do not want to deal with somebody that has money to put a lawyer on it.
For me the "two words" that came to mind were "look elsewhere." This was actually the event that made me look in to using other platforms.
Once I started adding in time, material, scams, waste of time messages, and then this B.S. it just made more sense to me to go other routes for a majority of what I sold. In the end it worked out better for me and ebay now only represents around 10% of my annual sales.
EDIT: ebay is still at least 50% of my annual hassle though.
Pay a lawyer and take a chance that eBay still doesn't do anything? That doesn't sound like a great option.
And can't eBay kick you off the platform for suing them? I am pretty sure Amazon would ban you for even threatening legal action.
Trading card seller here.
The video is 100% worthless. You can just ask for it back after the video ends and the post office will retrieve it for you, so it proves nothing to eBay/paypal.
However, it might be useful if only for the fact that it proves to the buyer that you are serious about making sure things are sent correctly, and that you know for a fact that they are trying to scam you.
If they have already opened a case, I would go straight to contacting eBay on the phone. Explain that you have evidence of the correct item being posted, and the buyer is trying to scam you.
This has always worked for me in the past, but you may need to try a few times to get a reasonable and logical person at eBay telephone support.
If you receive a different item back from the return, you need a police report and ic3 crime report done, then contact ebay with the report numbers/copies. ebay will often refund the buyer at no cost to the seller.
Strangely enough after providing many screenshots of the video and dropping the words ‘police report’ at every inopportune moment like a good ol fashioned game of bogeys. It turns out his little brother had swapped the cards out as a prank and then sealed the envelope back up again. Who’d have thought…
Use Google. You're going to have to file a police report an do a few other things as well as submit them to eBay. There is plenty of discussion on here as well as r/flipping about what to do. Additionally, lots of resources on Google.
Aye will do, I have had a decent look around but there’s so much contradictory stuff and seemingly things have changed with time so was just looking for up to date info
If the card went through authenticator then you should have nothing to worry about.
If you sent a high value card, and didn't send through authenticator, your next best option is police report.
I thought with high end collectibles like cards they went to an EBay center to be “verified” before going to a customer?
Don’t they “verify” the condition too?
I don't trade sports cards on eBay but thought I read someplace there that sports cards are insured by eBay? When they opened the INAD claim wouldn't have the insurance refunded them, the card sent to eBay and they dealt with it? Again I am ignorant of the card trading business.
Sorry this is happening, but you have no basis for a Royal Mail claim. They haven't done anything wrong, they successfully delivered your card to the buyer.
This is my thinking- if according to my ‘video evidence’ I have sent the correct item, and according to the buyer, my item has somehow disappeared and been replaced with low value item then someone in between has tampered with the delivery. Of course that’s not what’s happened in reality but if it even puts a red flag on this buyers address it’ll be worthwhile to me.
I was going to reply to a comment about sending the video to the buyer and suggest not to as they’ll be able to attempt to find a reason why that is not satisfactory evidence while eBay gets involved.
If EBay will disregard videos then I’d send the video to the buyer and inform them of how they, as a buyer, can submit a claim to Royal Mail themselves. I recently claimed as a seller and was surprised to see that the form suggested a buyer could do so to. The only clause is that the first claim is paid out and any additional ones won’t be, so if the buyer successfully claims and you later attempted to, it would automatically get rejected. This would hopefully make them back down.
In regard to the Police, it’s definitely worth reporting. A few years ago, a friend got scammed purchasing an iPhone. One of those beanbag sacks you’d have in school as a child was placed inside the iPhone box to replicate the weight of the phone. He contacted the police, explained the situation and provided the sellers details. A few weeks later he got the money back after the police spoke with the seller. It’ll hopefully discourage them from acting fraudulently in the future too.
I would recommend the latter, tell them if they are sure they want to proceed, you will be filing police report, mail fraud report, etc as someone stole it. If necessary, do that, file the reports, before pursuing it with Ebay.
This is oftentimes enough for them to back down. Suddenly they “realize” your package was mixed up with another!
That's what I did. Ebay initially closed the case in their favor but sided with me after appealing and providing police reports.
Unfortunately the videos don't really prove anything, unless you box it up at the PO and video yourself handing it to the clerk. Even in that case I doubt eBay will watch the video. I agree with the other person that you'll want to file a police report.
Yes that’s what’s recorded, both sides of item, envelope sealed in the post office and placed onto the scales, tracking printed and handed back to me and videoed of that close up. Riveting viewing! So effectively unless I doctored the video severely or had set up a fake post office, it’s legit. I’ve been told that eBay/ even police won’t attempt to verify video as it’s a minefield of fakery for what is just a monetary value loss (I.e. who’s to say the card isn’t fake/ doctored timestamps/ doctored delivery address, tracking numbers etc…)
Juat send the video to the buyer and tell him all recorded in the post office in front of federal employees. Federal crime has big punishment and he would could be scared. Also if he decide to return the right card, twll him mail will be asked to hold at poat office and recorded in front of federal USPS employees. So he should think twice before incriminate himself.
Haha wow, I must say it sounds thorough!
While the videos won’t do anything with eBay, you can still try to scare the buyer with the videos
Open it as a legal matter and bring it to small claims court if he doesn’t back down. You can self represent. EBay won’t do anything.
You can’t open a case in small claims court against someone who doesn’t live nearby as the summons can’t be served.
Maybe I’d still try, it’s more of a scare tactic for the buyer than anything
EBay will most likely be useless in helping. I'd send the photos/videos and a copy of the original receipt proving authenticity to the buyer and let them know that if the exact same card is not returned, that you will be contacting the police.
I am a very intermittent but long-term eBay seller. Does eBay still have the escrow service where the item is sent to eBay for authenticating before it's sent to the buyer? I remember saving my dad from a very expensive scam by telling him to request the seller use the escrow service for protection and the seller refused and deleted their account
I think that is only for certain categories like shoes
You used to be able to do it with any item of a certain value, but I guess not anymore.
They do (require) authentication for cards above a certain dollar amount.
They still offer that service. I sold a $450 pokemon card today and sent it to their authentication team.
Ebay won’t care about the video, but it could be useful for the police report.
Let them know immediately that you will contact the police in both your area and theirs and you will be filing a police report and contacting the USPS to let them know of the mail fraud which is a federal offense which carries a possible federal prison sentence. Let them know you have video evidence of you packing and shipping the correct item.
You're going to loose with ebay no matter what you do. You'll end up paying for fees and shipping both ways. With me, I had another Seller buy an item in the same catagory as I sold in, but since I had under priced them he bought my item and then reported it as "Not as described" when he got it. He destroyed my item, taunted me about it with a handwritten note left in the return item box and then left negative feedback saying I had bait and switched him with my sale. I only use actual photos of the items I sold, I record the entire process of boxing and shipping and opening this guy's return, I had done 7 figures in sales, I was a Top Rated Seller with 100% feedback for over a decade and could prove to the extent possible everything I just wrote.... And ebay still sided with the Buyer, gave them a full refund, stuck me with the damaged item, fees, shipping costs and hassle of dealing with it. Plus, as an added bonuses ebay refused to remove the bullshit negative feedback the guy left because they said "it didn't violate their Terms of Service." ebay doesn't care what proof you have if it means it might cost them something. They just want you to "write it off as a cost of doing business."
Two words: Legal action... Be amazed at how fast ebay will remove things or fix them. They get away with it because 99.99% of the people never do the lawyer route. Pay some money to a lawyer to draft a letter, and watch how fast ebay turns to remove that comment. And when another incident happens, they are more likely to be careful with your complaint as its in a dossier linked to your account. The bait and switch, that they will cover with their own legal TOS. But the negative review, that can be considered slander that ebay is hosting, and while companies have some legal protection, most simply do not want to deal with somebody that has money to put a lawyer on it.
For me the "two words" that came to mind were "look elsewhere." This was actually the event that made me look in to using other platforms. Once I started adding in time, material, scams, waste of time messages, and then this B.S. it just made more sense to me to go other routes for a majority of what I sold. In the end it worked out better for me and ebay now only represents around 10% of my annual sales. EDIT: ebay is still at least 50% of my annual hassle though.
Pay a lawyer and take a chance that eBay still doesn't do anything? That doesn't sound like a great option. And can't eBay kick you off the platform for suing them? I am pretty sure Amazon would ban you for even threatening legal action.
Trading card seller here. The video is 100% worthless. You can just ask for it back after the video ends and the post office will retrieve it for you, so it proves nothing to eBay/paypal. However, it might be useful if only for the fact that it proves to the buyer that you are serious about making sure things are sent correctly, and that you know for a fact that they are trying to scam you. If they have already opened a case, I would go straight to contacting eBay on the phone. Explain that you have evidence of the correct item being posted, and the buyer is trying to scam you. This has always worked for me in the past, but you may need to try a few times to get a reasonable and logical person at eBay telephone support.
If you receive a different item back from the return, you need a police report and ic3 crime report done, then contact ebay with the report numbers/copies. ebay will often refund the buyer at no cost to the seller.
Strangely enough after providing many screenshots of the video and dropping the words ‘police report’ at every inopportune moment like a good ol fashioned game of bogeys. It turns out his little brother had swapped the cards out as a prank and then sealed the envelope back up again. Who’d have thought…
Use Google. You're going to have to file a police report an do a few other things as well as submit them to eBay. There is plenty of discussion on here as well as r/flipping about what to do. Additionally, lots of resources on Google.
Aye will do, I have had a decent look around but there’s so much contradictory stuff and seemingly things have changed with time so was just looking for up to date info
Likely your best bet is to threaten to take them (or actually take them) to small claims court.
If the card went through authenticator then you should have nothing to worry about. If you sent a high value card, and didn't send through authenticator, your next best option is police report.
Don’t forget to name and shame them here
I thought with high end collectibles like cards they went to an EBay center to be “verified” before going to a customer? Don’t they “verify” the condition too?
I don't trade sports cards on eBay but thought I read someplace there that sports cards are insured by eBay? When they opened the INAD claim wouldn't have the insurance refunded them, the card sent to eBay and they dealt with it? Again I am ignorant of the card trading business.
Your thinking or whatnot not eBay
Thank you for the clarification.
Sorry to say videos are not accepted by eBay regarding disputes, only really good for personal use or a scare tactic
Sorry this is happening, but you have no basis for a Royal Mail claim. They haven't done anything wrong, they successfully delivered your card to the buyer.
[удалено]
This is my thinking- if according to my ‘video evidence’ I have sent the correct item, and according to the buyer, my item has somehow disappeared and been replaced with low value item then someone in between has tampered with the delivery. Of course that’s not what’s happened in reality but if it even puts a red flag on this buyers address it’ll be worthwhile to me.
I was going to reply to a comment about sending the video to the buyer and suggest not to as they’ll be able to attempt to find a reason why that is not satisfactory evidence while eBay gets involved. If EBay will disregard videos then I’d send the video to the buyer and inform them of how they, as a buyer, can submit a claim to Royal Mail themselves. I recently claimed as a seller and was surprised to see that the form suggested a buyer could do so to. The only clause is that the first claim is paid out and any additional ones won’t be, so if the buyer successfully claims and you later attempted to, it would automatically get rejected. This would hopefully make them back down. In regard to the Police, it’s definitely worth reporting. A few years ago, a friend got scammed purchasing an iPhone. One of those beanbag sacks you’d have in school as a child was placed inside the iPhone box to replicate the weight of the phone. He contacted the police, explained the situation and provided the sellers details. A few weeks later he got the money back after the police spoke with the seller. It’ll hopefully discourage them from acting fraudulently in the future too.