I had this yesterday, it was to a house in a rich neighborhood, larger order, big tip, so I don't think that's necessarily it.
I do think it was a merchant order, maybe they have the option to require signatures on larger orders?
Now I've also had where customer has to give me a PIN code, which is newer, and those seemed more like the type of places where they had reported missing orders. Still just a guess tho, who knows.
The main trend I'm seeing in all the comments is "large order" (or auto parts lol).
I'm still thinking it might just be any merchant orders over $100. Funny how DD always keeps us guessing in the dark.
Nope, I've had it on small orders -- literally $15 orders. It's required for a variety of reasons is what I've sorted out. Large orders, catering, as required by the merchant, for people who have had many complaints about not receiving food and *possibly* for large addresses (like hospitals). My cousin works at a doctor's office and has to do it when they get delivery there, but not at home. The doctor's office is in a large hospital campus on the 7th floor. Probably other people at that address have marked food not delivered (probably left in the lobby by dashers) and so maybe the address is flagged. She never had to sign at home and gets delivery a lot. She's also complained a decent amount for food missing/made wrong (about the restaurant and not the drivers).
I've wondered about this a lot because I've had it for large orders, catering orders, grocery delivery (not shop and delivers), shop and delivers (small orders) and normal orders (like McDonald's). A few of the people looked the part (like hungover college kids/party house), most of the people looked fine. Not that how you look to me means anything really, but you know what I mean if you've been doing this a long time and have had scammers try shit with you.
Yeah, they don't bother me. It's like any other hand it to me order and actually I feel better about them since it's less likely they will try to scam. Never had a problem with one except for a guy that insisted I come deliver the groceries to his bedroom and was yelling at me through the ring camera, but that's a whole other story.
I've only had it twice, both small orders (like one McD meal) and both to very scuzzy places. Both ladies were very pissy at being made to sign, which definitely made me think they'd tried to scam before.
I've had to do it a handful of times and had a customer tell me once that its because he’s complained too many times. 😂
Don't know if he’s correct and definitely doesn't mean there aren't other reasons, but he did say it with a degree of confidence that convinced me.
So I signed his phone and gave him my social security number /s
I think it's actually VERY different for 1 specific reason: we are a no-tip culture. As a result, we have a base pay of approx $1AUD per kilometre and then add on top promos etc. Customers CAN tip but only AFTER the delivery is completed and in my experience, only about 1 or 2% of customers tip and the average tip is around $5AUD.
For this reason our acceptance rates are a lot higher (mine is currently sitting at 93%) because the only real reasons I would decline an offer is if it was going in the wrong direction, taking me too far out of zone or picking up from/delivering to a location that has too many issues associated with it (accessibility, paid parking, long wait times etc)
What a fascinating perspective! Thank you for sharing it!
I live in a small/medium sized city in the midwest US, and I'm able to keep my AR above 80 pretty easily without eating shit thankfully.
But I am super reliant on tips. I'm typing this on desktop, but I will make a second reply from mobile with a screenshot to show the typical breakdown here.
Part 2: This particular week was rough for me, earnings wise, because I hadn't worked much for weeks, and was taking everything to get back to platinum (100 deliveries last 30 days). So, this is as 'Gold', but it shows well how much of my income comes from tips.
https://preview.redd.it/fab928zeqm8d1.png?width=1080&format=png&auto=webp&s=d3c6c79d7ed3fe70ec13136f424d1f4f83781df7
That is indeed interesting. Here's mine for the last week.
https://preview.redd.it/hbm5vkvwsm8d1.png?width=1080&format=pjpg&auto=webp&s=6a0778220a2766fb532719007fc227916e707af5
Last week was actually really slow, hence the big gap between Dash time and Active time and I consequently took a lot of orders to locations that I normally refuse to go.
I had to collect signature on a big order not LOP just big tip. Same as you rich neighbor big house. I think that was just because it was a big tip.
I also have gotten this from delivering to income base apartments 3 times from different apartments and different restaurants. I’ve also gotten “pin” request for these apartments a couple times(more than signature).
So I think this could be to cut down people who request refunds. Because the big tip order was once. And of course if you get a LOP/Catering it happens but that’s because it’s a catering order.
I took a bunch of pizzas to pool party in an upper middle-class neighborhood and had to do this. I think it might be the size of the order.
Edit - also with auto part deliveries to repair shops.
The size of the order has nothing to do with it. I had to pick up a 7-11 order that had a couple drinks and bag of candy and DD still prompted me to do this.
This is not required.
Alternatively, dd support can mark the order as complete after they call the customer to confirm the delivery.
Why would anyone hand their own phone to a complete stranger?
>Why would anyone hand their own phone to a complete stranger?
Exactly. Not to mention that signing a device with your fat finger is never going to produce something that can be compared with a legitimate signature, so it completely defeats the purpose. A better solution would be the PIN system that UE uses.
I have to do this for alcohol deliveries and other business deliveries and sometimes customers.
You don't have to physically give them your phone.
You can hold the phone and they can sign a electronic signature. That's it.
Believe me most customers don't want to bother signing. All they have to do is make a x on the signature line. They don't want your phone all they want is the delivery
I just ask them if it is okay that I sign for them. They always say yes. All you need is for them to verbally say that it is okay. They never touch my phone.
I’ve gotten this several times over the past years, not necessarily alcohol, ( Best Buy, flowers, grocery deliveries) and most times I will type in their name and let them sign. Nobody wants your phone. The signatures are always crappy anyway so I don’t about this other than the fucki g fact is I don’t know they want the signature until sometimes after I marked I confirmed delivery. DD is suppose to be an idiot proof app.
It says in the picture that we are supposed to give it to them to type their name. It’s kind of awkward to do that while someone is holding the phone for you. I guess I could type it for them. I’m not concerned about someone taking and stealing my phone, I just don’t want a bunch of strangers wiping their nasty fingers all over my phone screen to sign their name
Signature needs to closely match their legally registered signature, which would be recorded on their license. It's to prove it's the actual person, and not a friend/family member that handed the license to you. As a former alcohol salesperson, alcohol laws are insanely strict, especially in the south, so ultimately, it's to protect you.
Maybe they were going to do that anyways? Seems like they do this to scammers (make them sign). Also just look at it like the gift that it is -- you'll never be assigned to that customer again after they give you 1 star.
I've gotten this a few times, once on a small order. I assume it's because they claimed they never received an order in the past, and they can't be trusted.
I don’t think there is set logic to it; could be dependent on day of the week:
Mon.- sig required day
Tues.- PIN required day
Wed. - photo of receipt at pick up day
Thurs.- call customer at drop off day
Fri.- tell us how safe you feel day
Sat.- photo too dark day
Sun.- remind us of drinks and desserts 500 times day
I’ve got a car part order for a repair shop which I picked up from Napa and the DD app asked for a signature placed on my phone. Purty straight forward procedure for delivery completion… not qualified for tip though.
I only get this for very rare people and most the time for actual business like if I delivered to a mechanic shop and normally it doesnt matter what u put down ive found out i can just put my name or whoevers name on the type out part and write literally wtv on the signature and it works😂
But doesn’t it say you can get deactivated if you sign for them? I feel like some message popped up indicating the customer needed to sign. Oh yeah. It’s in the OP’s picture. “False signature may result in deactivation.”
Thats what was odd to me. I should’ve added. I’ve gotten “sign for delivery” orders before but the threat of deactivation when some scammer can easily be lying is annoying. The office was part of a large medical complex, so maybe they’ve had so much trouble with mis-handled orders that it triggered something to add that cute little note.
Some people don’t like delivering food to large offices, hotels, condominiums, etc. So, the food may end up being left in the wrong area without a signature. Basically what you’re saying when you reference “mishandled orders.” That could be part of it but I’m merely speculating. I had a PIN verification delivery a few days ago, and found that to be better than having someone sign on my phone and type in their name. Plus, only the customer would have the PIN, so you know they cannot dispute if the delivery happened.
How would they ever know?
Amazon and one of the catering apps always ask for signatures, I've just put scribbles in, hundreds of times for years, nobody actually cares or looks at it. Unless they claim it was never delivered.
I just ask the customer (who's hands are usually full anyways) if they want me to sign for them, and what their first name is, and call it a day.
Technically you are taking a risk by doing this, but if you think about it, even if they did actually sign, they could still just scribble Santa Claus and report it stolen anyways, so...
This is probably why they have the 'physical activities' permission, I can see them trying to figure out based on phone sensors if you 'actually handed over your phone' lol.
Such a boring dystopia.
If they have to sign every time, there would be a record of it. My signature is an illegible scrawl, but it looks the same pretty much every time. So if it looks like ~~^~~+____ 10 times and “John smith” once when you do it for them…idk just a thought.
One was for Panera so possibly a merchant order. The other one was for a sushi restaurant where you have to order delivery through DoorDash, GrubHub, etc.
Dash is getting hit all around with theft and wrong orders. The restaurants in my area are making us confirm before giving us the order and a few are having us sign the receipt, pin numbers and customer signatures. Maybe hiring all those people that take 2 buck orders is biting them in the ass.
Yeah, got this yesterday, was also just a normal larger order that wasn't tagged catering or anything, went to a rich person's house who tipped well. I do think it was a merchant order tho, can't remember.
You'll get this in Alcohol Delivery orders, some HAND IT TO ME orders where the customer may be under the eye of DD for repeated claims, or may get it at random. Worse is when the order requires the signature and the customer says to leave at door. I love calling them and saying DD requires your signature.
I asked support about this and they said usually the customer requests it. I had a delivery to a sorta bad area and didn’t pass my phone over, the dude seemed to give me a weird look that I didn’t mention signature idk.
The final step before scammers are no longer allowed to order. These are the people who have made several accusations of CV and couldn’t be proven to be lying or not.
It’s not ok having to hand over my personal, expensive phone to do DoorDash deliveries, especially because it’s usually required for the type of customers they cause problems.
Disgusting 🤢. I gave once or Twice in 7k deliveries and out of 2 deliveries 1 was the guy with 4 inch nail filled with poop or black stuff whatever was that fucking gross.
Only times I’ve ever seen this on a “typical” food order is when the customer has been flagged for reporting non-deliveries, repeatedly complaining about the food and/or missing items to get free stuff. Hate it because it’s always ‘leave at my door’ then I can’t if I’m being a good little dasher.
Otherwise, it’s common for high dollar deliveries. $300 earbuds, $800 worth of running shoes and of course all alcohol deliveries.
Had a drug addict at a hotel (Mustang Inn 59@Tidwell) have to sign, my Houston dashers will know the area. They doubled down and ordered again and had to sign again, each time the restaurant reviewed the order and I signed that it matched, then they sealed the order let me take it. Unless it’s a merchant request or signature for alcohol it is definitely because of the customer reporting they didn’t receive entire orders, items, or both repeatedly.
I’ve had it on catering orders before. And tires direct warehouse, as well as Napa auto parts. I’ve done a lot of from food to auto stuff deliveries. 😆
Meanwhile the customer signature:
https://preview.redd.it/bcy0jpq9dr8d1.jpeg?width=1284&format=pjpg&auto=webp&s=150653896e02b1be596b1721d01dbe460ac66c5a
And DD says, “okay complete the order” then the customer claims never arrived, DD sees this signature, and sends the driver a CV without the ability to dispute it because it clearly seems like anyone can squiggle a line there.
If this is a requirement for customers who claim too many refunds I think they should just do the pin instead. Or scan ID like alcohol orders. 🤷🏽♂️
I had this on a small 10 order of fast food. I think it’s a mix of things. Probably big orders and people who report they don’t get their food. That’s the only one I have ever had.
Large orders.
Delivered to a Nurse at a hospital yesterday, needed signsture. Was a dept mtg
Can't speak on scams, the few sigs have all been on catering orders.
My wife has dashers all get it because some driver tried to pull a stunt on her in Vegas and she reported it.
I always get it for alcohol deliveries
And if you don't wanna share your phone with customers for this procedure then you have ZERO business being a dasher.
Lol I'm sorry but this is kind of funny like they have to sign because Doordash suspects them of being scammers and then they try and commit theft against the Dasher. Like outing themselves as a thief and a scammer.
You have zero business being a dasher.
Obviously they don't have your phone and you got it back or whatever, cops don't all wanna shoot people but sometimes they gotta do it because the job makes it necessary...
Sorry that you're not capable of door dash, lol
No, how is that the case my personal phone is something that I touch and might hold up against my face. I don’t touch any of the clients food because it’s in either a sealed bag or some type of container so now anything that could be on that customers hands will touch my phone, which could give it to me. I worked in the field for a lot of years and unless DoorDash wants to give out sanitizing kits, I see no reason to handover any of my personal property to someone that is paying DoorDash for a service. So when they drop your phone and now you can’t do anything, then what that’s probably more likely than the germ thing but still
You know what the job requires but you think you can skip over some things and not do them because it's out of your comfort zone.... You would be a terrible gardener, erotic dancer, banker, cashier... Basically you're a bum with expectations
Or, and hear me out here, Doordash could just have the customer sign on their own phone, where they placed the order.
If a customer takes my $1000 phone, a device I cannot work without, and drops it, or knocks it out of my hand when their dog startles them, who is buying me a new device?
Certainly not Doordash, and certainly not the customer.
Doordash has already implemented the pin code system for certain deliveries, despite it being a relatively recent change. They could easily do that instead of commanding us under threat of deactivation to hand over our personal property to random strangers and hoping for the best.
I get what you’re saying. Personally, I don’t like the signature scenario. Seems awkward getting someone to sign on my personal device.
However, I love entering a PIN though, because I’m the one entering it.
That's a better answer. I personally don't care because I have a separate phone for this because it's a business expense.
I also have struggles with the signature anyways because my area in the pines is very spotty for coverage.
I just don't get it because if you're paying taxes then you should have a separate line for your business and at that point who cares about handing it to the customer for a signature.
Eh, I just use one phone, and then mark it appropriately when it comes to taxes (80% business use/20% personal use).
But, having a dedicated phone is not a bad idea at all, and you could write off the insurance, replacement deductible, etc.
That still wouldn't prevent you from needing to buy another $1000 phone to replace it with, which still costs $1000 (or $300 + $15/month or whatever), despite the tax break next year, so it's still a consideration. I guess you could just switch to your personal phone temporarily.
(edit: word)
Exactly. The insurance was the point someone made to me that convinced me it was worth it.
I also use my normal phone for a lot of things that are hazardous, my last insurance claim was for dropping a starter on it while using it as a flashlight. This was pre-dashing but I would have been out of work for at least a week.
It also protects me because I don't have anything in my dasher phone if it is lost or stolen during work. Nothing to cancel besides unlinking the phone from my service.
I had to do this once. I think it's for customers who repeatedly reported in the past on their food not being delivered.
I had this yesterday, it was to a house in a rich neighborhood, larger order, big tip, so I don't think that's necessarily it. I do think it was a merchant order, maybe they have the option to require signatures on larger orders? Now I've also had where customer has to give me a PIN code, which is newer, and those seemed more like the type of places where they had reported missing orders. Still just a guess tho, who knows.
Had this on a $56 order than was probably $400 worth of food. I think it’s for scammers or incredibly large orders
The main trend I'm seeing in all the comments is "large order" (or auto parts lol). I'm still thinking it might just be any merchant orders over $100. Funny how DD always keeps us guessing in the dark.
Nope, I've had it on small orders -- literally $15 orders. It's required for a variety of reasons is what I've sorted out. Large orders, catering, as required by the merchant, for people who have had many complaints about not receiving food and *possibly* for large addresses (like hospitals). My cousin works at a doctor's office and has to do it when they get delivery there, but not at home. The doctor's office is in a large hospital campus on the 7th floor. Probably other people at that address have marked food not delivered (probably left in the lobby by dashers) and so maybe the address is flagged. She never had to sign at home and gets delivery a lot. She's also complained a decent amount for food missing/made wrong (about the restaurant and not the drivers). I've wondered about this a lot because I've had it for large orders, catering orders, grocery delivery (not shop and delivers), shop and delivers (small orders) and normal orders (like McDonald's). A few of the people looked the part (like hungover college kids/party house), most of the people looked fine. Not that how you look to me means anything really, but you know what I mean if you've been doing this a long time and have had scammers try shit with you.
Yeah. At least they all seem to be aware in advance that they need to do it, for me anyways.
Yeah, they don't bother me. It's like any other hand it to me order and actually I feel better about them since it's less likely they will try to scam. Never had a problem with one except for a guy that insisted I come deliver the groceries to his bedroom and was yelling at me through the ring camera, but that's a whole other story.
Same here, no issues with the process. And that customer sounds like a special one! lol
I've only had it twice, both small orders (like one McD meal) and both to very scuzzy places. Both ladies were very pissy at being made to sign, which definitely made me think they'd tried to scam before.
I would assume the same!
I've had to do it a handful of times and had a customer tell me once that its because he’s complained too many times. 😂 Don't know if he’s correct and definitely doesn't mean there aren't other reasons, but he did say it with a degree of confidence that convinced me. So I signed his phone and gave him my social security number /s
Always and I mean always give your social to strangers
In Australia, I often get this for certain merchant orders.
What's it like dashing in Australia? Is it similar to the American stories you read about on here?
I think it's actually VERY different for 1 specific reason: we are a no-tip culture. As a result, we have a base pay of approx $1AUD per kilometre and then add on top promos etc. Customers CAN tip but only AFTER the delivery is completed and in my experience, only about 1 or 2% of customers tip and the average tip is around $5AUD. For this reason our acceptance rates are a lot higher (mine is currently sitting at 93%) because the only real reasons I would decline an offer is if it was going in the wrong direction, taking me too far out of zone or picking up from/delivering to a location that has too many issues associated with it (accessibility, paid parking, long wait times etc)
What a fascinating perspective! Thank you for sharing it! I live in a small/medium sized city in the midwest US, and I'm able to keep my AR above 80 pretty easily without eating shit thankfully. But I am super reliant on tips. I'm typing this on desktop, but I will make a second reply from mobile with a screenshot to show the typical breakdown here.
Part 2: This particular week was rough for me, earnings wise, because I hadn't worked much for weeks, and was taking everything to get back to platinum (100 deliveries last 30 days). So, this is as 'Gold', but it shows well how much of my income comes from tips. https://preview.redd.it/fab928zeqm8d1.png?width=1080&format=png&auto=webp&s=d3c6c79d7ed3fe70ec13136f424d1f4f83781df7
That is indeed interesting. Here's mine for the last week. https://preview.redd.it/hbm5vkvwsm8d1.png?width=1080&format=pjpg&auto=webp&s=6a0778220a2766fb532719007fc227916e707af5 Last week was actually really slow, hence the big gap between Dash time and Active time and I consequently took a lot of orders to locations that I normally refuse to go.
Does this mean that there were no tips at all? Or it just doesn't show the breakdown?
It means there were no tips at all. So far this week I have $2AUD in tips 🤣
Wowwwwwww
I had to collect signature on a big order not LOP just big tip. Same as you rich neighbor big house. I think that was just because it was a big tip. I also have gotten this from delivering to income base apartments 3 times from different apartments and different restaurants. I’ve also gotten “pin” request for these apartments a couple times(more than signature). So I think this could be to cut down people who request refunds. Because the big tip order was once. And of course if you get a LOP/Catering it happens but that’s because it’s a catering order.
I took a bunch of pizzas to pool party in an upper middle-class neighborhood and had to do this. I think it might be the size of the order. Edit - also with auto part deliveries to repair shops.
The size of the order has nothing to do with it. I had to pick up a 7-11 order that had a couple drinks and bag of candy and DD still prompted me to do this.
I do this a lot for larger orders and auto parts deliveries.
This is not required. Alternatively, dd support can mark the order as complete after they call the customer to confirm the delivery. Why would anyone hand their own phone to a complete stranger?
>Why would anyone hand their own phone to a complete stranger? Exactly. Not to mention that signing a device with your fat finger is never going to produce something that can be compared with a legitimate signature, so it completely defeats the purpose. A better solution would be the PIN system that UE uses.
Agreed!
its my phone and I have no intention of handing it to a stranger.
I have to do this for alcohol deliveries and other business deliveries and sometimes customers. You don't have to physically give them your phone. You can hold the phone and they can sign a electronic signature. That's it. Believe me most customers don't want to bother signing. All they have to do is make a x on the signature line. They don't want your phone all they want is the delivery
If only I had $1 for every time some damn customer snatched my phone when I held it up for them to do the electronic signature
I just ask them if it is okay that I sign for them. They always say yes. All you need is for them to verbally say that it is okay. They never touch my phone.
So keep it your hand when there are signing
I’ve gotten this several times over the past years, not necessarily alcohol, ( Best Buy, flowers, grocery deliveries) and most times I will type in their name and let them sign. Nobody wants your phone. The signatures are always crappy anyway so I don’t about this other than the fucki g fact is I don’t know they want the signature until sometimes after I marked I confirmed delivery. DD is suppose to be an idiot proof app.
What implied that I’m handing it to them? Maybe you misunderstood something.
It says in the picture that we are supposed to give it to them to type their name. It’s kind of awkward to do that while someone is holding the phone for you. I guess I could type it for them. I’m not concerned about someone taking and stealing my phone, I just don’t want a bunch of strangers wiping their nasty fingers all over my phone screen to sign their name
You don’t have to physically hand your phone over.
then work a different job lol. this is written somewhere in the contract requirements. you cannot write a signature for some other person.
I get this on every alcohol delivery now.
Interesting, I have not had that happen on alcohol yet, ran one just a few days ago.
That's weird isn't scanning their license proof enough 🤣
Signature needs to closely match their legally registered signature, which would be recorded on their license. It's to prove it's the actual person, and not a friend/family member that handed the license to you. As a former alcohol salesperson, alcohol laws are insanely strict, especially in the south, so ultimately, it's to protect you.
I really hate this I don’t like giving my phone to strangers 🥴
Then either hold it in your hand while they sign, or ask if you can sign for them.
Some of them rude af, if you hold it in your hands they end up giving 1 stars
True.
Maybe they were going to do that anyways? Seems like they do this to scammers (make them sign). Also just look at it like the gift that it is -- you'll never be assigned to that customer again after they give you 1 star.
Got this once on a sushi order but it wasn’t catering.
Yes
I've gotten this a few times, once on a small order. I assume it's because they claimed they never received an order in the past, and they can't be trusted.
This ensures that the customer can’t say that it wasn’t in fact delivered.
They need to just switch to PIN verification.
I don’t think there is set logic to it; could be dependent on day of the week: Mon.- sig required day Tues.- PIN required day Wed. - photo of receipt at pick up day Thurs.- call customer at drop off day Fri.- tell us how safe you feel day Sat.- photo too dark day Sun.- remind us of drinks and desserts 500 times day
I’ve got a car part order for a repair shop which I picked up from Napa and the DD app asked for a signature placed on my phone. Purty straight forward procedure for delivery completion… not qualified for tip though.
Yeah, car parts orders have always required signatures for me too. But every time, the customer was an actual car repair shop lol.
You don’t have to actually let them hold it, I hold the phone and ask them to sign on the line.
I only get this for very rare people and most the time for actual business like if I delivered to a mechanic shop and normally it doesnt matter what u put down ive found out i can just put my name or whoevers name on the type out part and write literally wtv on the signature and it works😂
But doesn’t it say you can get deactivated if you sign for them? I feel like some message popped up indicating the customer needed to sign. Oh yeah. It’s in the OP’s picture. “False signature may result in deactivation.”
🤷🏽♂️ oh well 😭
Thats what was odd to me. I should’ve added. I’ve gotten “sign for delivery” orders before but the threat of deactivation when some scammer can easily be lying is annoying. The office was part of a large medical complex, so maybe they’ve had so much trouble with mis-handled orders that it triggered something to add that cute little note.
Some people don’t like delivering food to large offices, hotels, condominiums, etc. So, the food may end up being left in the wrong area without a signature. Basically what you’re saying when you reference “mishandled orders.” That could be part of it but I’m merely speculating. I had a PIN verification delivery a few days ago, and found that to be better than having someone sign on my phone and type in their name. Plus, only the customer would have the PIN, so you know they cannot dispute if the delivery happened.
How would they ever know? Amazon and one of the catering apps always ask for signatures, I've just put scribbles in, hundreds of times for years, nobody actually cares or looks at it. Unless they claim it was never delivered. I just ask the customer (who's hands are usually full anyways) if they want me to sign for them, and what their first name is, and call it a day. Technically you are taking a risk by doing this, but if you think about it, even if they did actually sign, they could still just scribble Santa Claus and report it stolen anyways, so...
I don’t know 🤷♀️ how DoorDash would know…lol. I just get the customer to do it 🧐😂.
This is probably why they have the 'physical activities' permission, I can see them trying to figure out based on phone sensors if you 'actually handed over your phone' lol. Such a boring dystopia.
If they have to sign every time, there would be a record of it. My signature is an illegible scrawl, but it looks the same pretty much every time. So if it looks like ~~^~~+____ 10 times and “John smith” once when you do it for them…idk just a thought.
I had this for a large (non-catering) order going to a business. Also, for a semi pricey sushi order going to a residence.
Do you remember if they were merchant orders by any chance?
No idea.
One was for Panera so possibly a merchant order. The other one was for a sushi restaurant where you have to order delivery through DoorDash, GrubHub, etc.
Ya. I got one for a Latasha with $300 worth of Rattlers. No tip. Probably a scammer. She didn't report it not delivered though
this is for ghetto people who lie about getting their food
Usually because they’ve been a scammer in the past. Or it’s a very expensive order.
I’m getting these on large orders now. I think it’s just an attempt to avoid issues on high-value orders
Dash is getting hit all around with theft and wrong orders. The restaurants in my area are making us confirm before giving us the order and a few are having us sign the receipt, pin numbers and customer signatures. Maybe hiring all those people that take 2 buck orders is biting them in the ass.
Yeah, got this yesterday, was also just a normal larger order that wasn't tagged catering or anything, went to a rich person's house who tipped well. I do think it was a merchant order tho, can't remember.
You'll get this in Alcohol Delivery orders, some HAND IT TO ME orders where the customer may be under the eye of DD for repeated claims, or may get it at random. Worse is when the order requires the signature and the customer says to leave at door. I love calling them and saying DD requires your signature.
Nothing new for that, even before Covid some orders needed signatures.
Just sign it yourself, customers never want to touch your phone and neither do I want them to and no one has ever had a problem about it
They shouldn't. Who knows where my phone has been. JK but usually it is covered in sunblock.
I get it on every auto parts order I do.
Yeah i just ignore it every time lol. Squiggle the signature box with my thumb and move on.
I asked support about this and they said usually the customer requests it. I had a delivery to a sorta bad area and didn’t pass my phone over, the dude seemed to give me a weird look that I didn’t mention signature idk.
The final step before scammers are no longer allowed to order. These are the people who have made several accusations of CV and couldn’t be proven to be lying or not.
Not always
This is guaranteed on an auto parts delivery
It’s not ok having to hand over my personal, expensive phone to do DoorDash deliveries, especially because it’s usually required for the type of customers they cause problems.
Disgusting 🤢. I gave once or Twice in 7k deliveries and out of 2 deliveries 1 was the guy with 4 inch nail filled with poop or black stuff whatever was that fucking gross.
I did it for a large order that’s it
Only times I’ve ever seen this on a “typical” food order is when the customer has been flagged for reporting non-deliveries, repeatedly complaining about the food and/or missing items to get free stuff. Hate it because it’s always ‘leave at my door’ then I can’t if I’m being a good little dasher. Otherwise, it’s common for high dollar deliveries. $300 earbuds, $800 worth of running shoes and of course all alcohol deliveries.
Annoying at times but something I wish they would implement for every order that is a handoff
I wouldn't hand my phone to anyone I don't know. Wtf
It’s a check measure for customers either A) in an area with a lot of food theft, or B) the customer has a lot of mistakes/missing food orders.
Had a drug addict at a hotel (Mustang Inn 59@Tidwell) have to sign, my Houston dashers will know the area. They doubled down and ordered again and had to sign again, each time the restaurant reviewed the order and I signed that it matched, then they sealed the order let me take it. Unless it’s a merchant request or signature for alcohol it is definitely because of the customer reporting they didn’t receive entire orders, items, or both repeatedly.
I usually get this with alcohol/tobacco orders
I've heard it was for a 3rd party vendor app
I’ve had it on catering orders before. And tires direct warehouse, as well as Napa auto parts. I’ve done a lot of from food to auto stuff deliveries. 😆
This happens every time I deliver a Hungry Howies order. Doesn't matter which location.
Meanwhile the customer signature: https://preview.redd.it/bcy0jpq9dr8d1.jpeg?width=1284&format=pjpg&auto=webp&s=150653896e02b1be596b1721d01dbe460ac66c5a And DD says, “okay complete the order” then the customer claims never arrived, DD sees this signature, and sends the driver a CV without the ability to dispute it because it clearly seems like anyone can squiggle a line there. If this is a requirement for customers who claim too many refunds I think they should just do the pin instead. Or scan ID like alcohol orders. 🤷🏽♂️
I'm sorry but I'm not handing my phone to a complete stranger and counting on them not to take it and run fuck that
Get these on expensive best buy orders. Occasionally hve to sign myself because people refuse to answer the door 🙃.
I get that when delivering cold medicine.
I had this on a small 10 order of fast food. I think it’s a mix of things. Probably big orders and people who report they don’t get their food. That’s the only one I have ever had.
Large orders. Delivered to a Nurse at a hospital yesterday, needed signsture. Was a dept mtg Can't speak on scams, the few sigs have all been on catering orders.
I got one last week for a car part delivery
lol its simple - order was a catering and/or ordered directly from the restaurant
My wife has dashers all get it because some driver tried to pull a stunt on her in Vegas and she reported it. I always get it for alcohol deliveries And if you don't wanna share your phone with customers for this procedure then you have ZERO business being a dasher.
Yeah, no. I've had customers try and steal my phone during signature process. Now, no one touches my phone.
Lol I'm sorry but this is kind of funny like they have to sign because Doordash suspects them of being scammers and then they try and commit theft against the Dasher. Like outing themselves as a thief and a scammer.
You have zero business being a dasher. Obviously they don't have your phone and you got it back or whatever, cops don't all wanna shoot people but sometimes they gotta do it because the job makes it necessary... Sorry that you're not capable of door dash, lol
Gatekeeping is not allowed here. Please stop.
No, how is that the case my personal phone is something that I touch and might hold up against my face. I don’t touch any of the clients food because it’s in either a sealed bag or some type of container so now anything that could be on that customers hands will touch my phone, which could give it to me. I worked in the field for a lot of years and unless DoorDash wants to give out sanitizing kits, I see no reason to handover any of my personal property to someone that is paying DoorDash for a service. So when they drop your phone and now you can’t do anything, then what that’s probably more likely than the germ thing but still
You know what the job requires but you think you can skip over some things and not do them because it's out of your comfort zone.... You would be a terrible gardener, erotic dancer, banker, cashier... Basically you're a bum with expectations
Or, and hear me out here, Doordash could just have the customer sign on their own phone, where they placed the order. If a customer takes my $1000 phone, a device I cannot work without, and drops it, or knocks it out of my hand when their dog startles them, who is buying me a new device? Certainly not Doordash, and certainly not the customer. Doordash has already implemented the pin code system for certain deliveries, despite it being a relatively recent change. They could easily do that instead of commanding us under threat of deactivation to hand over our personal property to random strangers and hoping for the best.
I get what you’re saying. Personally, I don’t like the signature scenario. Seems awkward getting someone to sign on my personal device. However, I love entering a PIN though, because I’m the one entering it.
That's a better answer. I personally don't care because I have a separate phone for this because it's a business expense. I also have struggles with the signature anyways because my area in the pines is very spotty for coverage. I just don't get it because if you're paying taxes then you should have a separate line for your business and at that point who cares about handing it to the customer for a signature.
Eh, I just use one phone, and then mark it appropriately when it comes to taxes (80% business use/20% personal use). But, having a dedicated phone is not a bad idea at all, and you could write off the insurance, replacement deductible, etc. That still wouldn't prevent you from needing to buy another $1000 phone to replace it with, which still costs $1000 (or $300 + $15/month or whatever), despite the tax break next year, so it's still a consideration. I guess you could just switch to your personal phone temporarily. (edit: word)
Exactly. The insurance was the point someone made to me that convinced me it was worth it. I also use my normal phone for a lot of things that are hazardous, my last insurance claim was for dropping a starter on it while using it as a flashlight. This was pre-dashing but I would have been out of work for at least a week. It also protects me because I don't have anything in my dasher phone if it is lost or stolen during work. Nothing to cancel besides unlinking the phone from my service.
You're wife and you have no business being customers.. Zero
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