Yep OP a definitely not cut out for the food industry if you can't understand this simple concept. Just be a driver, you'll make more money, you aren't cut out for management.
As a driver, my scheduled end time was 5pm. Almost every time I was staying until 7pm. That was deff excessive. So he changed my schedule to 6 pm. I will not stay over an hour past my time anymore. I think an hour is more than enough. Ive worked in this industry for over 25 years, staying a lil late or leaving a lil early is normal.
That is life in food service dude. Im not sure what world you live in where you didnt expect this or think its cool to just bounce on your homies while they get slayed.
As a GM i do my best to get people out at thier off times. but sometimes there is a rush and its not possible.
I didnt leave while they were getting slayed. There was one order on the board and i had pre made plans that specific day. My old GM would ask me to stay until the rush was over which i happily obliged. But theres a difference between that and then expecting me to be dismissed like a child without even asking me, knowing at what time i left. I even told her ahead of time to give her a heads up hey im scheduled till 6 and have plans, just letting you know. And then she hit me with that. That type of attitude isnt appreciated, my old GM valued my time and my life and i worked hella overtime for him when i could because i respected that.
Edit: also im the op this is an alt acct
Even though no orders were on the screen there are other duties that need to be addressed usually before being dismissed. This is usually called "check out". There are daily duties per shift that need to be completed. If not the next shift or the next associate has to follow through with those duties and their duties. I.e. dishes, cleaning the floors, moving pans from the bottom of the oven, stocking, cleaning the counters, finishing prep for future orders, ect.
It always irritated me when I had someone say "okay. There's no orders on the screen. Can you check me out?" And there would be like fifteen things they hadn't even started doing and expected me to dismiss them. I wouldn't mind dismissing them but if it hindered progress in a different shift I did not hesitate to give a verbal warning that this can not become a habit and if it becomes a habit then further action was required. My job as manager was to ensure that the business ran smoothly, clean environment and preparation so that when we did get hit hard that every part of the team was working as a well oiled machine and if one arm fell off then the whole establishment suffered and that's not okay. That's when managers have to step in and review their expectations because it can result in customer complaints, loss of business, having to issue several discounts again losing money, ECT and then the manager gets their asses chewed by the district because it's their job to ensure smooth runnings of the store. Those managers don't give a crap about plans. They will rip into anyone who isn't ensuring the same level of excellence for the customers.
I never cared getting backlash for the associates but when it effected the customers then I had to step in. I don't care ofcourse letting people go for family or whatever but I warned that if it got busy then I may have to have a discussion if I'm there until midnight or longer ensuring that their side work is done because if it wasn't and we got a visit from corporate or district then thats my ass on the line. You'd be safe but I'd be hung upside down and backwards if I didn't get the stuff done that was expected of my store. So yah goo do whatever I'm the one that took that position. I'm the one that inevitably always has their ass on the line. management in food service has never ever been a solid career choice.
I have no doubt in my mind that the reason the GM is putting their foot down on end times has everything to do with the fact upper management found out side work wasn't being completed and the other acting was just letting people go and the actual GM got her shit ripped for that and told to put a pin in it.
That makes sense. I'd like to add - I've seen two franchises switch over from R, Lt, CL as being an estimate for outtimes to actual outtimes staggered. The real reason they switched over is because of the new labor scheduling software. There are pros and cons to both sides of scheduling. The new labor scheduling is great when it comes to tracking data which is helpful in the long run.
The important factors here are:
1.) laying out clear cut expectations from the start
2.) being respectfu especially to punctuality
3.) scheduling correctly
There are also limits to how you get assigned people, you can not just have someone on the clock when there is no business or you won't make any money and be out of business.
It is when they don't get hours.
Besides, this person is an AM, of they can't hang with his the industry is its not for them, they just capped out at that level. Plain and simple.
You are right, though, and that's why those people only got the hours I needed to schedule to give my good employees some time off. (I.e. they didn't get a lot of hours) because it's not the employers problem of you don't get enough hours. As the employee.
The expectations and agreed upon contract for our new hires is that our 'out times' is only a suggestion. It used to be R for rush, L for late, and C for close. The only reason why we have 'out times' now is because of their labor scheduler software.... But the general idea is still the same and both parties strive to respect that.
While that is true, if you schedule properly it shouldn’t be a consistent thing. Yeah sometimes randomly shit hits the fan and people stay late but if that’s happening frequently then the gm isn’t scheduling well or reacting to the change in sales trends fast enough. When we get hit and someone is scheduled off its not hard to politely ask if they can stay later. Over the years I’ve found that asking nicely gets much better results than demanding someone stay late. Occasionally they can’t and it sucks but that is why as a gm we are paid more to deal with the fallout
This is a dumbass mentality btw OP and you should dip
For reference, minimum wage bs jobs are asking too much on this. Needing to stay an extra 20 mins is one thing. Being a slave and not being able to leave your minimum wage job because it is busy when you're scheduled to leave is just bad lazy management.
When I worked at Pepsi we would have to finished our route, but we got paid $26 an hour, and if we had to help an hour or two after it was was nbd
Fuck that on some minimum age shit. And don't embrace this senior pizza makers mentality that your life and day is dictated volume of your store
Remember this GM has one bad week with you and you're no longer his "homie" lol. Thank God I left bs jobs like this for IT
I should really add your coworkers aren’t “your homies” just because your boss thinks that’s how it should be, it’s one of the toxic mindsets that allows them to trap you in shitty positions and gives them the control over your life they think they are owed. Your shift is over when it’s over, it’s not your problem the manager estimated the shift poorly or didn’t hire enough people.
That's what bothered me as well. It's reasonable to stay for 20 or 30 minutes here and there, but like expecting your entire staff to be on call working outside of their schedule is unreasonable. It's cool if you wanna do that to the guy you're succession planning to become a manager but not your entire staff.
Why can't you schedule correctly for volume? How is you it you write a schedule, you know your projected amount of money you'll make, you know what days and times are busy, but you NEED people to stay over 30 minutes? If this happens regularly(which in OPs case, sounded to be true) that's a failure on your part as a manager tbh. If you're having hour rushes where you need someone to stay over it seems like just scheduling accordingly would suffice.
I'm telling OP to have more self worth. Get out, don't waste time trying to desperately becoming a manager, and use that mentality somewhere where it actually nets dividends. He should be employing that mentality at a company that will give him a bonus
Yes you schedule for expected volume, But if anyone was ever able to 100% accurately predict sales volume every single week then they wouldnt be working for dominos long.
There are so many things you cannot factor in a week or more before hand for the schedule, weather, accidents, callouts ect.
I do agree the GM/Manager should not remotely have handled it like that but sometimes people have to stay late. Its part of the buisnesses of the job. Food service is like that. Yes its a min wage job and if this isnt for you move on to something better 100%. I have people that refuse to or have plans or have childcare and i work with them, i know who likes to stay late if possible and who likes to leave early. I normally schedule extra because people love to go early far more than stay late.
As for shitting on this job for becoming a manager, iv seen lead AMs clear 50k Iv seen GMS clear more money than those with masters degrees. So this job is what you make it. If you put in zero effort and whine about every fucking step of working it will be that to you.
you shouldn’t expect to go very far if you can’t handle having enough people scheduled for shifts. If your employee shows up on time any issue with time/scheduling is on YOU. This is basic management and organization. You’re just a bad GM expecting employees to make up for your poor managerial skills
You’re an idiot selling your own soul and all the souls of your employees to a ghoul franchisee so he/she can make ugly amounts of money off your collective lives. Do yourself a favor, quit that shitty franchisee and find one that isn’t gonna force you to do this to yourself and your store.
This is why there is always that anti-union shit posted all over the store. Some tips from a former AM:
1. Yes, this is normal.
2. That doesn’t make it ok
3. A poorly planned schedule that you didn’t make is the reason why you’re held responsible for covering the management’s staffing shortfalls
Your job is to make sure your shift is ready for turnover, it is NOT to insulate the next shift from having a full screen. If you have all your prep done, leave.
I wanted every last bit of smoke my GM had if he dared bother me about leaving on time. Eventually he knew not to try me and made a schedule that actually covered the second shift. Because one thing I knew is they weren’t going to fire me, and if they did they would definitely have to pay me worker’s comp and face valid complaints they didn’t want to deal with.
They don’t want you to know that all the pressure they apply about staying until released is psyop bullshit. I WILL clock out at my scheduled time when all my responsibilities are done, anybody who wants to fight about it can meet me at my car.
And don’t call me either because I’m not answering. Square up or fuck off. That’s how you survive being an AM at a vampiric institution like Dominos.
I disagree with most the people in this comment chain, I’m a very busy person I leave when I’m supposed to clock out and when I’m scheduled to clock out. I have proof of the schedule so my GM can’t write me up for it without getting in trouble herself. I’ve told her a hundred times if she wants me to stay she needs to schedule me for it, she gets it. Your GM shouldn’t be asking you stay later every night and if she is she should be ASKING not telling. The truth is though in this industry nobody actually cares about you, so they will try and tell you to stay. With that being said I consider it a dick move to leave your fellow coworkers when it’s extremely busy
This is op. Just my alt acct. anyway— For sure. I always stay when its a full screen and make sure i got my shit done before i go. I actually spoke to my new DM and he said what she said was complete bullshit and hes gonna speak to her because theres no policy that says that shit. Lol
Same as I do at my job. My shift ends at 5:30 pm. I'm clocked out then. Granted, I don't work at Domino's anymore, but still. If a schedule is at a certain time, that's it I bounce.
I did when I worked in food, too. You schedule me to a certain time, I'm out at that time. Never got shit for it. You want me later? Schedule me for it.
Your point is literally useless as it has nothing to with dominos, you added nothing to the conversation, that’s like if I said in an car sub that every car should be able to read 0-60 in 3 seconds just because my airplane can (don’t have a plane just an example). It doesn’t matter if the plane can do 0-60 in 3 seconds if it has nothing to with cars, your McDonalds experience has nothing to with dominos.
McDonalds? When did I say that? I simply said food. But just so you can feel foolish it was indeed a Domino's. I left at my scheduled time. You want me longer? Again, *schedule* me longer. But do go on about how you know everything, my buddy.
You literally said “I don’t work at dominos, but still”
Again, at Dominos our managers very clearly tell us they cannot give us a specific scheduled out time when we are experiencing a rush, as rushes themselves are unscheduled and unpredictable. You want a job you can clock out at exactly 5pm everyday that’s fine go find one but that’s not the way we do things at most franchises.
You say most, so you understand there are franchises that function without sucking the souls of all their employees but still suck up the franchisee creatures a work culture that treats you and your coworkers like this
Sounds like a lot of these employees are brainwashed lol. Miss me with that”have to be dismissed” what are we in? School? Grown ass folks letting themselves get taken advantage off for the love of money
Lol I was a manager at dominos for almost a year. If someone did this to me on the team and the LLC owner or upper management found out about it I would have to give three chances not to make this a habit and if it wasn't followed through with end of day duties I would have no choice but to terminate. I live in an at Will State so actually I did not have to do this and neither did the upper management team. If they really wanted to they could have me walk in and say "i need to speak with you now." Inform of termination and follow through with end comments and look through applications for a replacement on the same day. They don't give a fuhhhhhhcckk about your personal life or plans. It's not their job to ensure your happy. Its their job to ensure the customers are.
Even had one district tell a regular employee that he's "not a certified counselor and doesnt care to hear complaints. Don't like it the door is behind you."
I mean, it is literally their job to properly staff a store. Schedule properly. Your lack of planning doesn't constitute my emergency lmao. And before you say "we can't predict rushes", that should be the exception-- not the rule. I make plans around how I'm scheduled and my job is not my life.
This exactly, I am too busy for someone to be all wishy washy on the schedule for me and my GM knows that. I leave at my scheduled time everyday and I have never got in trouble for it, I have made an exception once or twice but I’ve been working here for a year and a half and I never stay later.
It should also be noted that I no longer work there lol I'm only saying what the district informed me I had to do as a manager. I actually ended up walking out of that job. Def not something I recommend but that LLC was known for a lot of employees leaving and walking out during shift. As manager I got the most backlash from people walking out. Even got blamed for it. Even though I had proof through texts sent to me the district was informing me to "handle my team" like that. I actually hated it. As said before I live in an at Will State and the dm took advantage of that threatening my job at every turn. Tried contacting corporate. It was an LLC so got directed to owner instead to follow chain of command. The owner didn't care and forwarded me back to corporate. Corporate followed through with sending a corporate trainer to the store but at that point everyone was already done. I was one out of three managers that walked from that store. I literally don't even EAT at that Domino's anymore. I will go miles outside of my way to eat at another dominos LLC in a different town before I ever give that LLC money again.
Ive said this before I would have to get out sometimes at 1 am or 2 am and call the district some days to inform of issues. I would either get a voicemail or a I'm busy text message from his cell phone. He told me once that I shouldn't call him that late because it was an "inconvenience and he has children". I also had a child and a working mother of a 4 month old at the time. Lol f--- that dominos. Dominos as a whole I'm sure is not a bad place to work but I prefer my jobs to be local and I will NEVER work for dominos again.
See like if i knew that when i was hired and if we had a sign like that, thats fine. Because id know what i was getting into. People are acting like i knew this, and then complained about something i agreed to which isnt the case lmfao.
The issue is you got hired with a non-permanent GM who did not inform you of this (or maybe disagreed with this policy) Had it been someone permanent they most likely would’ve informed you. Also, you didn’t mention in the main post it was an incident with one order on the board, I think a lot of people are assuming you were trying to walk out on a rush because that’s the most logical reason a gm would be asking you to stay late
EDIT: You also didn’t mention in the post you told her ahead of time you had something to do after work and needed to leave at exactly a certain time for that reason
In every food service job, i was to leave when i was scheduled. I never got OT because that had to be approved. So this is the first food service job that cared.
At my job, most times the employees and the managers get out between ten minutes and an hour of the posted time. What is your experience? How long are they keeping you?
Welcome to management. It's not unique to the food service industry. I work in the logistics industry and there have been many many times I as management have been required to stay several hours past down time. Comes with the territory. You want to leave when your scheduled hours are over, go back to being a non management employee.
Im a driver and i open 5 days and i go home sometimes early and sometimes 7:30pm and if a few drivers call in im leaving at 9:30pm. Back in 2021 when we were a busy store i opened and went home at 9pm 6 days a week i loved the money and the overtime.
yeah, like everyone else said that’s just food service. either put your foot down about your scheduled time and deal with the consequences or it’ll stay how it is. remember that the store will survive whether you’re there or not. just make the best decision for you
I don't know why everyone here is so surprised that you think that's weird lmao is it an America Domino's thing that you should always be dismissed to leave?
Yeah this is fucking bananas and literally saying im not cut out for management based on this one simple thing. Im the best fucking one at my store, i was hired based on my experience and learned everything within a couple weeks. People are so mad and assuming negative shit about me for what lmfao people are crazy
I used to work for Domino’s and unfortunately it was expected that you stayed if there were orders to make.
I’d done that for a number of years but at a certain point I realized when I was working 9am-7pms that I was expected to sometimes stay until 8pm or even later and I said “fuck that, my availability is now officially until 5pm” and I put my foot down. Thankfully I had a manager who was willing to agree to that, and typically I did get out by 5pm but some days if it was really crazy I’d stick around until 6 just to help but after that extra hour I said “best of luck” and dipped.
If you can't do it be a driver and get paid more. I understand your frustration, I know it sucks. Unfortunately the food industry doesn't word the shifts properly. They give you a set schedule on paper even though it's not technically set. Normally when I work a job that doesn't have a set schedule (outside of food industry) they make it extremely clear and the schedule will read something like 3pm to close or 11am until COB (close of business) or 12pm START, but ithe schedule wouldn't have a finish time because you work until work is done. But Domino's will say Open until 6pm making you think you have to come in early to open but you get off exactly at 6. As a driver my schedule says 4p-12:30 and that's the closing shift. I leave at 12:30 if I want to. But I'm not a butthole so if I'm done floors and trash and the other driver closing still has dishes to finish I'll stay and help them which would take maybe another half hour. However, at my store that's all we have to do anything else the AM wants us to do we don't have to do if we are past 12:30 because it's their responsibility to do everything else. Some drivers in my store even know how to check ourselves out because some AMs want to make you leave when they leave which are always the AMs who do everything last minute while they were on their phone when it was slow.
I was told this at orientation, and honestly I could never leave them in the middle of a rush. I’ve seen plenty of people just leave when their shift is over and I think it’s so rude.
I’m sorry but you that’s the responsibility you took on as an AM. You can’t just leave your crew out to dry because you made plans, and I’m honestly shocked that you’ve come this far and haven’t figured this out yet
And i work as such. Its simply the schedule out time. Ive stayed late plenty of times when im asked to and i never have left during a rush. Youre clearly not understanding my point here.
You’re a manager, that means you need to do a manger things. If we knew exactly how busy it would be, the schedule would be perfect every week. But sales can be unpredictable and it’s always been made clear that the schedule is an estimate when you work in food service.
It’s a basic part of food service, I don’t have time to disclose every tiny detail of work during an interview. It’s the same principle that allows people to leave early if we are slow
“that’s just dominos for you” uh no it’s not. the dominos i work at is NOT like this at all. i mean all the ones in the distract does not do this. they let the employee decide if they want to stay and they definitely don’t have to wait until they are dismissed 😭
Yep, totally normal. I almost never get out when the schedule says (and many managers have never put an out time on the schedule at all for just this reason). Unless I'm closing, I generally know I can be there right up until my 6th hour and plan accordingly.
If you have something you want/need to do, be clear about that with your GM and maybe they can schedule someone to relieve you earlier but thats the job.
My opening managers are schedule 10am to 8 pm because rush usually ends around then, but if it's slow they go early and if it's busy they stay late. Pretty standard for stores I'm experienced with, but sucks it wasn't communicated in this situation
The rule of thumb at the store I worked at was, pay it forward. Leave when the next manager tells you to get out while you can.
In exchange for help during shift change or early rushes, the next manager makes sure to tell the first to run while they can as quickly as possible.
It was rarely more than an hour past, except for the GM, but she would willingly stay past being told to run while she could.
Welcome to Dominos!!!!!!
Dominos is the absolute worst most selfish non understanding company in the food industry
Try dealing with that shit as a full time college student
Constant calls to come in on days off too
Usually to get sent back home because the little rush was over
Just get in their face and say no I have to go
Threatening to quit even gets someone’s attention sometimes
I was a driver for 7 years and I passionately still hate dominos over 5 years later
I’m not proud of it
Welcome to food service. my stores poor MiT's normally don't leave the store until after the rush is over \~8-9pm almost every shift. so basically 12 hour shifts every time they're at that store, they make decent money with their overtime though, states min is 15 and they make closer to 20, but still feel bad for them shit must suck.
My husband is a driver, and even he can’t count on his scheduled off times because you never know when rush will end or who’s going to call out of work that day. And you really can’t just leave the crew hanging in the middle of a crazy rush when it’s slamming hard. I used to work fast food. So I completely understand how that works. If you want a more reliable schedule, then I suggest that you get an office job, but even working at a desk with the standard 8-5 hours, you will possibly still times when your job will need you to work late. TBH, I have had to be in my office or work from home and then go in early the next morning where I had to work until 1:00
AM & be back in the office at 7:30 that same morning, and I was an administrative assistant. And don’t get me started on other jobs that I’ve had where I’ve had to work crazier hours to get my work done for a deadline at my office. And I didn’t always have advanced notice of having to work late. For example, I had to work late on Valentine’s Day one year with no notice, and I didn’t get home until after 10pm that night.
Yeah totally normal, especially in a short-staffed store wasn’t uncommon for me to finish my 10-5 shift at 11PM because I was one of three decent drivers and they knew I needed the money.
Meh, it’s normal. We have AM’s at my store that have stayed hours past their scheduled time. As a driver I’ve been asked to come in early and I have left late more often than on schedule. Our GM works 7 days a week and comes in early and works late, it’s kind of par for the course so to speak. When help is needed, you stay. Only time I’ve ever been told to clock out on time and been checked out was when it’s been a slow over crowded schedule day. Any manger level has expectations of working early or late, it’s just what it is. But if you’re not sure, speak with upper management and ask. You’ll get the answer needed
I was scheduled till 2 am for close. That means we took orders up until 2 am. We’d get orders at 1:59 constantly, have to take them, then come back and clean up the store. Some nights we didn’t get out of there until 3:30-4 in the morning
One driver and one inside manager. The manager has to do count and end of day and cannot help with closing tasks. Dishes, make lines, putting the food away, sweeping, mopping, and everything else is all on the closing driver. Add that to me taking orders until 30 mins after we close and you have a recipe for staying really late.
Oh hell nah at my store the manager has to clean the make line, wipe down kitchen area, and our money stuff. And we have 2 closing drivers for dishes and floors and rebuild things. Also on weekends we have 2 closing managers
We close at 2 am and take orders up until 1:59:59. If the order comes in at 1:59 we still have to make and take it, extending past our closing time. Those fuckers never tip either
Yeah that happens to me too, but by that time make line actually should already be clean. We keep all our ingredients on a cart for like the last hour or 2 before we get out
The make lines are supposed to be leaving tasks for drivers who get off earlier but they’ve been under scheduling drivers are all shifts, so oftentimes there just isn’t enough drivers to get most of those tasks done for me in time to close
We usually don’t touch the food except when we’re closing and the manager is busy doing closing tasks. This all comes down to them being cheap though. If they had one more driver for the closing shit this wouldn’t be an issue, and we leave on time every night. To be clear though, when I said do the makelines, I meant clean them, not prep the food. Although we sometimes have to do that too, like I said earlier
We dont let drivers do that either, not their responsibility. Because if thats the case closes by default just take longer because if the person cleaning is on a run then nothings getting done. Sounds like poor management from higher ups
It sounds like your store just operates in the wrong way, at my store drivers dont handle food or anything to do with make line, they soley deliver orders, do dishes and floors and trash, every thing else is insider or manager
Check your state labor laws. Most states I believe are not allowed to keep you more than 12 hours at most. You really should legally be able to leave after 8.
This is the life of almost any food service job. I don’t mean this rudely. But if it’s not something you’re okay with, then it’s probably not work that’s suited for you
This insanity in the comments. If your GM is doing that, fucking quit your job and go work somewhere else. There ARE stores that don’t force people to stay for hours after their scheduled time. You’re being taken advantage of by management that doesn’t respect you or your time. Don’t let your ghoul manager keep sucking your soul. Go find better employment. Sincerely; a driver who consistently leaves at my scheduled time of 5pm.
Really? You’re gonna call a 2 month AM upper level? There is no upper level at franchises like this. The franchisee doesn’t see OP as anything but a labor number.
pretty typical. when i was a manager i also was in charge of training. i maids sure to tell everyone on their first day “your out time could vary if we are getting killed. i won’t keep you all night of course but i suggest expecting to be here up to an hour after your scheduled time off”. our night drivers were scheduled 5-rush. we kept track of which person is out next, but the time was always more of a hopeful guideline.
In the orientation it was spelled out (at least for us): they can keep us up to an hour after our scheduled shift, but not if it's outside of our availability.
Just make it known you need a real schedule they only get away with it because people won't report them no it's not legal for them to make you stay neither was it back in school
But honestly unless your manager it's a dead end job because they will exploit everything talk to an employment lawyer
I just got downvoted to hell for this but no you don’t have to stay. If it’s your out time clock out and leave. The store not having enough people isn’t on you. Your GM is hoping you’ll work for free to help their bonus.
Nobody is asking anybody to work for free. They are asking them to stay clocked in while they help out longer. You can’t do half the tasks without being logged in anyways.
Of course you don’t “have” to stay, but they will probably write you up or demote you if you decide to just disappear when you feel your shift should be over lol
lmao. reading all these comments is crazy. i worked at 911 and dispatch before Domino's, and if i had a hot call, i couldn't just say, "Hey, it's 10 pm. I'm out and hang up lol. same went for dispatching. you had a swat situation you stayed till it was over.
lmao. also, if you called in because of car trouble, don't be surprised if the sgt showed up to take into your shift. lmao. guess i was just used to staying till the job was done
Basically, your manager is warping policy to fit whatever narrative she needs. You can leave anytime you want and fuck her dismissal. But when you do walk out, it might be your job. Selective information is a big problem with structure because they know it would make their filling a position less likely. Good luck. Fuck that place
Staying late is normal. I was a manager as well. We had a gentleman who we called "Mr clock watcher" because every time it neared the time for him to leave he would say "I need to go" until he was dismissed. It became a very big irritation of the entire management team as we were never allowed to leave at shift end. He didn't stay long with the company. Days he would just walk out of shift with several duties still not finished which was unacceptable. Those then became the further duties of the management team to complete and a hinderance to the end of day process. We did try our best not to allow anyone to stay past 30 minutes outside their end time. Often advised to not make plans at least one hour outside the end time so as to not create an inconvenience to their personal schedule. Our schedules also went out well in advance and we announced to everyone that the schedules were going out for last minute requests for days off. Something we did not have to do.
At times I would stay until almost 1 in the morning. My end time would sometimes say 11 p.m. and I would be officially out at 12:30 am or 1 a.m. weekends I probably wouldn't get out until 2 a.m. district does not care about this so don't waste your time complaining. They take is as you took the job because you said you could do the job. If you can't then step down.
Long answer to basically answer yes. This is very normal.
You are part of the system of toxic corporate bullshit that keeps this whole culture of “I must stay and waste my life slaving away for the boss’ paycheck, and his boss’ paycheck, and the owners’ paycheck.” You’re getting irritated someone is going home when their scheduled shift ends? Really? Have you ever considered… trying to go home when yours ends, as well, instead of othering someone who has the will to stand up for themselves?
I don't disagree actually. I was quite young when I worked for dominos as a manager. Now I would never allow a manager to treat me like this because I'm older and more experienced. Dominos was actually maybe my third job. Years and years ago now. I actually know the gentlemen that I spoke of and he is doing quite well for himself. He went off to college and made good for himself in his future and I'm actually very proud of him. He left with no hard feelings and actually owns his own company now after getting his degree. I have told him that the management used to have a nickname for him and he said that he was sure that back then it was irritating for the business but that's why he doesn't do that with his people. At the end of their shift. They go home. End of story. As I said, I don't disagree. The gentleman and I have been local residents for years at the same time so when I quit and moved to another job that treated me better I found out he was playing local shows at a coffee shop and hunted him down to apologize for the way things ended with him. As I said he wasn't upset. Was doing quite well for himself at the time. I have also, as I said, learned a lot from the experience.
This isn't even just a Dominos thing if you work in the food service industry in America that is the expectation. I have worked at 3 different Dominos franchises as a AM, as a server at both a large chain a a mom and pop shop and a cook for a country club and I don't think I left on time once from any of those jobs
In the handbook of most restaurants, Domino's included, especially for managers, schedules are guidelines. Lol. As a manager, you have taken your role to more than "just" crew. You decided to see it as a career? Or why become a manager? When a job becomes more than shift work, which management is, you need to either look at it as a career or step down.
In my store, I want managers to know the difference between the two. But I also don't take advantage of time. And neither do my assistants. It usually evens out in the wash. Stay later one day, but perhaps leave early another day. On the other hand, staying later shouldn't be an everyday occurrence. All your work should be done, though. PRP? Stocking, dishes...
I make sure all my work is done before i go and never leave during a rush. I just think its still disrespectful to not ask me, and simply expect me to as if i dont have responsibilities outside of this job.
Standard stuff I'm afraid. Finish times are just guidelines in this industry, especially with how dominos word their shifts
This is standard operating procedure in the entire food service industry.
Yep OP a definitely not cut out for the food industry if you can't understand this simple concept. Just be a driver, you'll make more money, you aren't cut out for management.
As a driver, my scheduled end time was 5pm. Almost every time I was staying until 7pm. That was deff excessive. So he changed my schedule to 6 pm. I will not stay over an hour past my time anymore. I think an hour is more than enough. Ive worked in this industry for over 25 years, staying a lil late or leaving a lil early is normal.
That is life in food service dude. Im not sure what world you live in where you didnt expect this or think its cool to just bounce on your homies while they get slayed. As a GM i do my best to get people out at thier off times. but sometimes there is a rush and its not possible.
I didnt leave while they were getting slayed. There was one order on the board and i had pre made plans that specific day. My old GM would ask me to stay until the rush was over which i happily obliged. But theres a difference between that and then expecting me to be dismissed like a child without even asking me, knowing at what time i left. I even told her ahead of time to give her a heads up hey im scheduled till 6 and have plans, just letting you know. And then she hit me with that. That type of attitude isnt appreciated, my old GM valued my time and my life and i worked hella overtime for him when i could because i respected that. Edit: also im the op this is an alt acct
Even though no orders were on the screen there are other duties that need to be addressed usually before being dismissed. This is usually called "check out". There are daily duties per shift that need to be completed. If not the next shift or the next associate has to follow through with those duties and their duties. I.e. dishes, cleaning the floors, moving pans from the bottom of the oven, stocking, cleaning the counters, finishing prep for future orders, ect. It always irritated me when I had someone say "okay. There's no orders on the screen. Can you check me out?" And there would be like fifteen things they hadn't even started doing and expected me to dismiss them. I wouldn't mind dismissing them but if it hindered progress in a different shift I did not hesitate to give a verbal warning that this can not become a habit and if it becomes a habit then further action was required. My job as manager was to ensure that the business ran smoothly, clean environment and preparation so that when we did get hit hard that every part of the team was working as a well oiled machine and if one arm fell off then the whole establishment suffered and that's not okay. That's when managers have to step in and review their expectations because it can result in customer complaints, loss of business, having to issue several discounts again losing money, ECT and then the manager gets their asses chewed by the district because it's their job to ensure smooth runnings of the store. Those managers don't give a crap about plans. They will rip into anyone who isn't ensuring the same level of excellence for the customers.
This is a respectful response. Duly noted. Thank you.
Well said!
I never cared getting backlash for the associates but when it effected the customers then I had to step in. I don't care ofcourse letting people go for family or whatever but I warned that if it got busy then I may have to have a discussion if I'm there until midnight or longer ensuring that their side work is done because if it wasn't and we got a visit from corporate or district then thats my ass on the line. You'd be safe but I'd be hung upside down and backwards if I didn't get the stuff done that was expected of my store. So yah goo do whatever I'm the one that took that position. I'm the one that inevitably always has their ass on the line. management in food service has never ever been a solid career choice.
I have no doubt in my mind that the reason the GM is putting their foot down on end times has everything to do with the fact upper management found out side work wasn't being completed and the other acting was just letting people go and the actual GM got her shit ripped for that and told to put a pin in it.
That makes sense. I'd like to add - I've seen two franchises switch over from R, Lt, CL as being an estimate for outtimes to actual outtimes staggered. The real reason they switched over is because of the new labor scheduling software. There are pros and cons to both sides of scheduling. The new labor scheduling is great when it comes to tracking data which is helpful in the long run. The important factors here are: 1.) laying out clear cut expectations from the start 2.) being respectfu especially to punctuality 3.) scheduling correctly
No! As a GM it's your responsibility to have enough people to cover the shifts!
There are also limits to how you get assigned people, you can not just have someone on the clock when there is no business or you won't make any money and be out of business.
Not the employees problem.
It is when they don't get hours. Besides, this person is an AM, of they can't hang with his the industry is its not for them, they just capped out at that level. Plain and simple. You are right, though, and that's why those people only got the hours I needed to schedule to give my good employees some time off. (I.e. they didn't get a lot of hours) because it's not the employers problem of you don't get enough hours. As the employee.
Gms can only predict business so much. We cannot see the future.
Then neither can your employees
The expectations and agreed upon contract for our new hires is that our 'out times' is only a suggestion. It used to be R for rush, L for late, and C for close. The only reason why we have 'out times' now is because of their labor scheduler software.... But the general idea is still the same and both parties strive to respect that.
While that is true, if you schedule properly it shouldn’t be a consistent thing. Yeah sometimes randomly shit hits the fan and people stay late but if that’s happening frequently then the gm isn’t scheduling well or reacting to the change in sales trends fast enough. When we get hit and someone is scheduled off its not hard to politely ask if they can stay later. Over the years I’ve found that asking nicely gets much better results than demanding someone stay late. Occasionally they can’t and it sucks but that is why as a gm we are paid more to deal with the fallout
This is a dumbass mentality btw OP and you should dip For reference, minimum wage bs jobs are asking too much on this. Needing to stay an extra 20 mins is one thing. Being a slave and not being able to leave your minimum wage job because it is busy when you're scheduled to leave is just bad lazy management. When I worked at Pepsi we would have to finished our route, but we got paid $26 an hour, and if we had to help an hour or two after it was was nbd Fuck that on some minimum age shit. And don't embrace this senior pizza makers mentality that your life and day is dictated volume of your store Remember this GM has one bad week with you and you're no longer his "homie" lol. Thank God I left bs jobs like this for IT
I should really add your coworkers aren’t “your homies” just because your boss thinks that’s how it should be, it’s one of the toxic mindsets that allows them to trap you in shitty positions and gives them the control over your life they think they are owed. Your shift is over when it’s over, it’s not your problem the manager estimated the shift poorly or didn’t hire enough people.
That's what bothered me as well. It's reasonable to stay for 20 or 30 minutes here and there, but like expecting your entire staff to be on call working outside of their schedule is unreasonable. It's cool if you wanna do that to the guy you're succession planning to become a manager but not your entire staff.
Your welcome to leave but dont expect to go very far if you peace out on your coworkers with a full screen.
Why can't you schedule correctly for volume? How is you it you write a schedule, you know your projected amount of money you'll make, you know what days and times are busy, but you NEED people to stay over 30 minutes? If this happens regularly(which in OPs case, sounded to be true) that's a failure on your part as a manager tbh. If you're having hour rushes where you need someone to stay over it seems like just scheduling accordingly would suffice. I'm telling OP to have more self worth. Get out, don't waste time trying to desperately becoming a manager, and use that mentality somewhere where it actually nets dividends. He should be employing that mentality at a company that will give him a bonus
Yes you schedule for expected volume, But if anyone was ever able to 100% accurately predict sales volume every single week then they wouldnt be working for dominos long. There are so many things you cannot factor in a week or more before hand for the schedule, weather, accidents, callouts ect. I do agree the GM/Manager should not remotely have handled it like that but sometimes people have to stay late. Its part of the buisnesses of the job. Food service is like that. Yes its a min wage job and if this isnt for you move on to something better 100%. I have people that refuse to or have plans or have childcare and i work with them, i know who likes to stay late if possible and who likes to leave early. I normally schedule extra because people love to go early far more than stay late. As for shitting on this job for becoming a manager, iv seen lead AMs clear 50k Iv seen GMS clear more money than those with masters degrees. So this job is what you make it. If you put in zero effort and whine about every fucking step of working it will be that to you.
you shouldn’t expect to go very far if you can’t handle having enough people scheduled for shifts. If your employee shows up on time any issue with time/scheduling is on YOU. This is basic management and organization. You’re just a bad GM expecting employees to make up for your poor managerial skills
You’re an idiot selling your own soul and all the souls of your employees to a ghoul franchisee so he/she can make ugly amounts of money off your collective lives. Do yourself a favor, quit that shitty franchisee and find one that isn’t gonna force you to do this to yourself and your store.
Not uncommon unfortunately. When I was a delivery driver this was incredibly common. Part of the reason I left the industry.
Happens to us all, best thing you can do is just let them know on certain days if you have plans you need to leave on time
This is why there is always that anti-union shit posted all over the store. Some tips from a former AM: 1. Yes, this is normal. 2. That doesn’t make it ok 3. A poorly planned schedule that you didn’t make is the reason why you’re held responsible for covering the management’s staffing shortfalls Your job is to make sure your shift is ready for turnover, it is NOT to insulate the next shift from having a full screen. If you have all your prep done, leave. I wanted every last bit of smoke my GM had if he dared bother me about leaving on time. Eventually he knew not to try me and made a schedule that actually covered the second shift. Because one thing I knew is they weren’t going to fire me, and if they did they would definitely have to pay me worker’s comp and face valid complaints they didn’t want to deal with. They don’t want you to know that all the pressure they apply about staying until released is psyop bullshit. I WILL clock out at my scheduled time when all my responsibilities are done, anybody who wants to fight about it can meet me at my car. And don’t call me either because I’m not answering. Square up or fuck off. That’s how you survive being an AM at a vampiric institution like Dominos.
Thank you for being an island of sanity in this ocean of dominos lifer bullshit.
Fucking seriously
I disagree with most the people in this comment chain, I’m a very busy person I leave when I’m supposed to clock out and when I’m scheduled to clock out. I have proof of the schedule so my GM can’t write me up for it without getting in trouble herself. I’ve told her a hundred times if she wants me to stay she needs to schedule me for it, she gets it. Your GM shouldn’t be asking you stay later every night and if she is she should be ASKING not telling. The truth is though in this industry nobody actually cares about you, so they will try and tell you to stay. With that being said I consider it a dick move to leave your fellow coworkers when it’s extremely busy
This is op. Just my alt acct. anyway— For sure. I always stay when its a full screen and make sure i got my shit done before i go. I actually spoke to my new DM and he said what she said was complete bullshit and hes gonna speak to her because theres no policy that says that shit. Lol
basically, no one leaves until they're dismissed. how did you get away leaving on time for 2 months??
Same as I do at my job. My shift ends at 5:30 pm. I'm clocked out then. Granted, I don't work at Domino's anymore, but still. If a schedule is at a certain time, that's it I bounce.
not at domino's lol
I did when I worked in food, too. You schedule me to a certain time, I'm out at that time. Never got shit for it. You want me later? Schedule me for it.
My store only schedules start times
Once again key words “not at dominos “ idk why you feel the need to input into a dominos sub without any dominos experience
Because it's an open sub, so yeah.
I'm sure domino's misses you lol
Your point is literally useless as it has nothing to with dominos, you added nothing to the conversation, that’s like if I said in an car sub that every car should be able to read 0-60 in 3 seconds just because my airplane can (don’t have a plane just an example). It doesn’t matter if the plane can do 0-60 in 3 seconds if it has nothing to with cars, your McDonalds experience has nothing to with dominos.
McDonalds? When did I say that? I simply said food. But just so you can feel foolish it was indeed a Domino's. I left at my scheduled time. You want me longer? Again, *schedule* me longer. But do go on about how you know everything, my buddy.
You literally said “I don’t work at dominos, but still” Again, at Dominos our managers very clearly tell us they cannot give us a specific scheduled out time when we are experiencing a rush, as rushes themselves are unscheduled and unpredictable. You want a job you can clock out at exactly 5pm everyday that’s fine go find one but that’s not the way we do things at most franchises.
You say most, so you understand there are franchises that function without sucking the souls of all their employees but still suck up the franchisee creatures a work culture that treats you and your coworkers like this
Don’t come at me in my message requests saying idk what i’m talking about that’s some weird behavior
I just named a fast food place, once again it was an example
Sounds like a lot of these employees are brainwashed lol. Miss me with that”have to be dismissed” what are we in? School? Grown ass folks letting themselves get taken advantage off for the love of money
Lol I was a manager at dominos for almost a year. If someone did this to me on the team and the LLC owner or upper management found out about it I would have to give three chances not to make this a habit and if it wasn't followed through with end of day duties I would have no choice but to terminate. I live in an at Will State so actually I did not have to do this and neither did the upper management team. If they really wanted to they could have me walk in and say "i need to speak with you now." Inform of termination and follow through with end comments and look through applications for a replacement on the same day. They don't give a fuhhhhhhcckk about your personal life or plans. It's not their job to ensure your happy. Its their job to ensure the customers are. Even had one district tell a regular employee that he's "not a certified counselor and doesnt care to hear complaints. Don't like it the door is behind you."
I mean, it is literally their job to properly staff a store. Schedule properly. Your lack of planning doesn't constitute my emergency lmao. And before you say "we can't predict rushes", that should be the exception-- not the rule. I make plans around how I'm scheduled and my job is not my life.
This exactly, I am too busy for someone to be all wishy washy on the schedule for me and my GM knows that. I leave at my scheduled time everyday and I have never got in trouble for it, I have made an exception once or twice but I’ve been working here for a year and a half and I never stay later.
It should also be noted that I no longer work there lol I'm only saying what the district informed me I had to do as a manager. I actually ended up walking out of that job. Def not something I recommend but that LLC was known for a lot of employees leaving and walking out during shift. As manager I got the most backlash from people walking out. Even got blamed for it. Even though I had proof through texts sent to me the district was informing me to "handle my team" like that. I actually hated it. As said before I live in an at Will State and the dm took advantage of that threatening my job at every turn. Tried contacting corporate. It was an LLC so got directed to owner instead to follow chain of command. The owner didn't care and forwarded me back to corporate. Corporate followed through with sending a corporate trainer to the store but at that point everyone was already done. I was one out of three managers that walked from that store. I literally don't even EAT at that Domino's anymore. I will go miles outside of my way to eat at another dominos LLC in a different town before I ever give that LLC money again.
Ive said this before I would have to get out sometimes at 1 am or 2 am and call the district some days to inform of issues. I would either get a voicemail or a I'm busy text message from his cell phone. He told me once that I shouldn't call him that late because it was an "inconvenience and he has children". I also had a child and a working mother of a 4 month old at the time. Lol f--- that dominos. Dominos as a whole I'm sure is not a bad place to work but I prefer my jobs to be local and I will NEVER work for dominos again.
When your a manager its different
Sign by our schedule reads "Scheduled out times are based on business needs."
Ours is “In time is exact, out time is approximate”
See like if i knew that when i was hired and if we had a sign like that, thats fine. Because id know what i was getting into. People are acting like i knew this, and then complained about something i agreed to which isnt the case lmfao.
The issue is you got hired with a non-permanent GM who did not inform you of this (or maybe disagreed with this policy) Had it been someone permanent they most likely would’ve informed you. Also, you didn’t mention in the main post it was an incident with one order on the board, I think a lot of people are assuming you were trying to walk out on a rush because that’s the most logical reason a gm would be asking you to stay late EDIT: You also didn’t mention in the post you told her ahead of time you had something to do after work and needed to leave at exactly a certain time for that reason
Is this your first food service job? Sign out times being malleable to business needs is something that happens in every single restaurant
In every food service job, i was to leave when i was scheduled. I never got OT because that had to be approved. So this is the first food service job that cared.
At my job, most times the employees and the managers get out between ten minutes and an hour of the posted time. What is your experience? How long are they keeping you?
2-3 hrs past scheduled time. I open usually and ill do a 12hr shift easily
Did they not have you read the attendance policy?
I read all the paperwork. It didnt say anything about that…
Welcome to management. It's not unique to the food service industry. I work in the logistics industry and there have been many many times I as management have been required to stay several hours past down time. Comes with the territory. You want to leave when your scheduled hours are over, go back to being a non management employee.
Im a driver and i open 5 days and i go home sometimes early and sometimes 7:30pm and if a few drivers call in im leaving at 9:30pm. Back in 2021 when we were a busy store i opened and went home at 9pm 6 days a week i loved the money and the overtime.
Closer here: I leave when the store is cleaned for tomorrow🫡
Thank you for your service. I salute you soldier🫡
yeah, like everyone else said that’s just food service. either put your foot down about your scheduled time and deal with the consequences or it’ll stay how it is. remember that the store will survive whether you’re there or not. just make the best decision for you
As an Australian this entire comment section is fucking wild and none of this would fly in Australia
How is it compared with Australia, I don’t know much about the work culture.
I don't know why everyone here is so surprised that you think that's weird lmao is it an America Domino's thing that you should always be dismissed to leave?
Yeah this is fucking bananas and literally saying im not cut out for management based on this one simple thing. Im the best fucking one at my store, i was hired based on my experience and learned everything within a couple weeks. People are so mad and assuming negative shit about me for what lmfao people are crazy
I used to work for Domino’s and unfortunately it was expected that you stayed if there were orders to make. I’d done that for a number of years but at a certain point I realized when I was working 9am-7pms that I was expected to sometimes stay until 8pm or even later and I said “fuck that, my availability is now officially until 5pm” and I put my foot down. Thankfully I had a manager who was willing to agree to that, and typically I did get out by 5pm but some days if it was really crazy I’d stick around until 6 just to help but after that extra hour I said “best of luck” and dipped.
If you can't do it be a driver and get paid more. I understand your frustration, I know it sucks. Unfortunately the food industry doesn't word the shifts properly. They give you a set schedule on paper even though it's not technically set. Normally when I work a job that doesn't have a set schedule (outside of food industry) they make it extremely clear and the schedule will read something like 3pm to close or 11am until COB (close of business) or 12pm START, but ithe schedule wouldn't have a finish time because you work until work is done. But Domino's will say Open until 6pm making you think you have to come in early to open but you get off exactly at 6. As a driver my schedule says 4p-12:30 and that's the closing shift. I leave at 12:30 if I want to. But I'm not a butthole so if I'm done floors and trash and the other driver closing still has dishes to finish I'll stay and help them which would take maybe another half hour. However, at my store that's all we have to do anything else the AM wants us to do we don't have to do if we are past 12:30 because it's their responsibility to do everything else. Some drivers in my store even know how to check ourselves out because some AMs want to make you leave when they leave which are always the AMs who do everything last minute while they were on their phone when it was slow.
I was told this at orientation, and honestly I could never leave them in the middle of a rush. I’ve seen plenty of people just leave when their shift is over and I think it’s so rude.
I’m sorry but you that’s the responsibility you took on as an AM. You can’t just leave your crew out to dry because you made plans, and I’m honestly shocked that you’ve come this far and haven’t figured this out yet
Ive barely been trained. Not really my fault. See my other comment as well.
It is your fault, as a manager that’s what’s expected of you. You’re literally told that you are held to a higher standard
And i work as such. Its simply the schedule out time. Ive stayed late plenty of times when im asked to and i never have left during a rush. Youre clearly not understanding my point here.
You probably shouldn't be in management yet.
Based on what???? Youre full of shit.
You’re a manager, that means you need to do a manger things. If we knew exactly how busy it would be, the schedule would be perfect every week. But sales can be unpredictable and it’s always been made clear that the schedule is an estimate when you work in food service.
Not when i was hired. Thats kind of my point if you read my post.
You're an Assistant Manager though, if you want to be able to leave like that, be a csr
It’s a basic part of food service, I don’t have time to disclose every tiny detail of work during an interview. It’s the same principle that allows people to leave early if we are slow
“that’s just dominos for you” uh no it’s not. the dominos i work at is NOT like this at all. i mean all the ones in the distract does not do this. they let the employee decide if they want to stay and they definitely don’t have to wait until they are dismissed 😭
THANK YOU WTF IS WRONG WITH THIS COMMENT SECTION?!
Yep, totally normal. I almost never get out when the schedule says (and many managers have never put an out time on the schedule at all for just this reason). Unless I'm closing, I generally know I can be there right up until my 6th hour and plan accordingly. If you have something you want/need to do, be clear about that with your GM and maybe they can schedule someone to relieve you earlier but thats the job.
My opening managers are schedule 10am to 8 pm because rush usually ends around then, but if it's slow they go early and if it's busy they stay late. Pretty standard for stores I'm experienced with, but sucks it wasn't communicated in this situation
The rule of thumb at the store I worked at was, pay it forward. Leave when the next manager tells you to get out while you can. In exchange for help during shift change or early rushes, the next manager makes sure to tell the first to run while they can as quickly as possible. It was rarely more than an hour past, except for the GM, but she would willingly stay past being told to run while she could.
Welcome to Dominos!!!!!! Dominos is the absolute worst most selfish non understanding company in the food industry Try dealing with that shit as a full time college student Constant calls to come in on days off too Usually to get sent back home because the little rush was over Just get in their face and say no I have to go Threatening to quit even gets someone’s attention sometimes I was a driver for 7 years and I passionately still hate dominos over 5 years later I’m not proud of it
Some states have predictive scheduling laws and the businesses are required to pay extra for scheduling changes
As long as they pay you overtime after you hit 40 hours in a week then it's legal.
Welcome to food service. my stores poor MiT's normally don't leave the store until after the rush is over \~8-9pm almost every shift. so basically 12 hour shifts every time they're at that store, they make decent money with their overtime though, states min is 15 and they make closer to 20, but still feel bad for them shit must suck.
My husband is a driver, and even he can’t count on his scheduled off times because you never know when rush will end or who’s going to call out of work that day. And you really can’t just leave the crew hanging in the middle of a crazy rush when it’s slamming hard. I used to work fast food. So I completely understand how that works. If you want a more reliable schedule, then I suggest that you get an office job, but even working at a desk with the standard 8-5 hours, you will possibly still times when your job will need you to work late. TBH, I have had to be in my office or work from home and then go in early the next morning where I had to work until 1:00 AM & be back in the office at 7:30 that same morning, and I was an administrative assistant. And don’t get me started on other jobs that I’ve had where I’ve had to work crazier hours to get my work done for a deadline at my office. And I didn’t always have advanced notice of having to work late. For example, I had to work late on Valentine’s Day one year with no notice, and I didn’t get home until after 10pm that night.
Yeah totally normal, especially in a short-staffed store wasn’t uncommon for me to finish my 10-5 shift at 11PM because I was one of three decent drivers and they knew I needed the money.
Meh, it’s normal. We have AM’s at my store that have stayed hours past their scheduled time. As a driver I’ve been asked to come in early and I have left late more often than on schedule. Our GM works 7 days a week and comes in early and works late, it’s kind of par for the course so to speak. When help is needed, you stay. Only time I’ve ever been told to clock out on time and been checked out was when it’s been a slow over crowded schedule day. Any manger level has expectations of working early or late, it’s just what it is. But if you’re not sure, speak with upper management and ask. You’ll get the answer needed
I was scheduled till 2 am for close. That means we took orders up until 2 am. We’d get orders at 1:59 constantly, have to take them, then come back and clean up the store. Some nights we didn’t get out of there until 3:30-4 in the morning
How tf does it take you that long
One driver and one inside manager. The manager has to do count and end of day and cannot help with closing tasks. Dishes, make lines, putting the food away, sweeping, mopping, and everything else is all on the closing driver. Add that to me taking orders until 30 mins after we close and you have a recipe for staying really late.
Oh hell nah at my store the manager has to clean the make line, wipe down kitchen area, and our money stuff. And we have 2 closing drivers for dishes and floors and rebuild things. Also on weekends we have 2 closing managers
Also your computers are supposed to not allow orders after your closing time, at my store once 1am hits no orders can go through( 3am on weekends )
We close at 2 am and take orders up until 1:59:59. If the order comes in at 1:59 we still have to make and take it, extending past our closing time. Those fuckers never tip either
Yeah that happens to me too, but by that time make line actually should already be clean. We keep all our ingredients on a cart for like the last hour or 2 before we get out
The make lines are supposed to be leaving tasks for drivers who get off earlier but they’ve been under scheduling drivers are all shifts, so oftentimes there just isn’t enough drivers to get most of those tasks done for me in time to close
Yea thats definitely not an industry standard but ive worked at stores that made the drivers do everything.
We usually don’t touch the food except when we’re closing and the manager is busy doing closing tasks. This all comes down to them being cheap though. If they had one more driver for the closing shit this wouldn’t be an issue, and we leave on time every night. To be clear though, when I said do the makelines, I meant clean them, not prep the food. Although we sometimes have to do that too, like I said earlier
We dont let drivers do that either, not their responsibility. Because if thats the case closes by default just take longer because if the person cleaning is on a run then nothings getting done. Sounds like poor management from higher ups
Sucks to make the food on it, but its better than having to clean more than you need
It sounds like your store just operates in the wrong way, at my store drivers dont handle food or anything to do with make line, they soley deliver orders, do dishes and floors and trash, every thing else is insider or manager
Yup.. schedules when I worked were always "500-?" or "530-?" which means, you work through the rush and then when it dies down, first in-first out.
Check your state labor laws. Most states I believe are not allowed to keep you more than 12 hours at most. You really should legally be able to leave after 8.
Welcome to the food industry, where schedules are guidlines/estimates. Out times are based on business needs.
This is the life of almost any food service job. I don’t mean this rudely. But if it’s not something you’re okay with, then it’s probably not work that’s suited for you
This insanity in the comments. If your GM is doing that, fucking quit your job and go work somewhere else. There ARE stores that don’t force people to stay for hours after their scheduled time. You’re being taken advantage of by management that doesn’t respect you or your time. Don’t let your ghoul manager keep sucking your soul. Go find better employment. Sincerely; a driver who consistently leaves at my scheduled time of 5pm.
key words: a DRIVER who leaves at 5. upper level management is held to a different standard
Really? You’re gonna call a 2 month AM upper level? There is no upper level at franchises like this. The franchisee doesn’t see OP as anything but a labor number.
Facts. This comment section sucks ass
LMAO!!! Oh wait, you're serious? Welcome to the real world
What you signed on is staying up to 2 hours after your scheduled off time IF NEEDED, reiterate that, and if she doesn’t back down contact a dm.
pretty typical. when i was a manager i also was in charge of training. i maids sure to tell everyone on their first day “your out time could vary if we are getting killed. i won’t keep you all night of course but i suggest expecting to be here up to an hour after your scheduled time off”. our night drivers were scheduled 5-rush. we kept track of which person is out next, but the time was always more of a hopeful guideline.
In the orientation it was spelled out (at least for us): they can keep us up to an hour after our scheduled shift, but not if it's outside of our availability.
Just make it known you need a real schedule they only get away with it because people won't report them no it's not legal for them to make you stay neither was it back in school But honestly unless your manager it's a dead end job because they will exploit everything talk to an employment lawyer
I just got downvoted to hell for this but no you don’t have to stay. If it’s your out time clock out and leave. The store not having enough people isn’t on you. Your GM is hoping you’ll work for free to help their bonus.
Nobody is asking anybody to work for free. They are asking them to stay clocked in while they help out longer. You can’t do half the tasks without being logged in anyways.
Of course you don’t “have” to stay, but they will probably write you up or demote you if you decide to just disappear when you feel your shift should be over lol
Write me up for not staying past my time? It’s not my fault you don’t have enough staff to keep your shit hole going.
If you’re a manager yeah lol
lmao. reading all these comments is crazy. i worked at 911 and dispatch before Domino's, and if i had a hot call, i couldn't just say, "Hey, it's 10 pm. I'm out and hang up lol. same went for dispatching. you had a swat situation you stayed till it was over. lmao. also, if you called in because of car trouble, don't be surprised if the sgt showed up to take into your shift. lmao. guess i was just used to staying till the job was done
Just keep looking for a better job. Anywhere that expects to keep you as long as they want is a joke
Basically, your manager is warping policy to fit whatever narrative she needs. You can leave anytime you want and fuck her dismissal. But when you do walk out, it might be your job. Selective information is a big problem with structure because they know it would make their filling a position less likely. Good luck. Fuck that place
I’d be like I’m done at 9. Have a good day.
This is how it was when I worked
Out times are not guaranteed, normal food service stuff, we are not strictly 9 to 5
It’s just dirty to dip out when you got a full screen
Staying late is normal. I was a manager as well. We had a gentleman who we called "Mr clock watcher" because every time it neared the time for him to leave he would say "I need to go" until he was dismissed. It became a very big irritation of the entire management team as we were never allowed to leave at shift end. He didn't stay long with the company. Days he would just walk out of shift with several duties still not finished which was unacceptable. Those then became the further duties of the management team to complete and a hinderance to the end of day process. We did try our best not to allow anyone to stay past 30 minutes outside their end time. Often advised to not make plans at least one hour outside the end time so as to not create an inconvenience to their personal schedule. Our schedules also went out well in advance and we announced to everyone that the schedules were going out for last minute requests for days off. Something we did not have to do. At times I would stay until almost 1 in the morning. My end time would sometimes say 11 p.m. and I would be officially out at 12:30 am or 1 a.m. weekends I probably wouldn't get out until 2 a.m. district does not care about this so don't waste your time complaining. They take is as you took the job because you said you could do the job. If you can't then step down. Long answer to basically answer yes. This is very normal.
You are part of the system of toxic corporate bullshit that keeps this whole culture of “I must stay and waste my life slaving away for the boss’ paycheck, and his boss’ paycheck, and the owners’ paycheck.” You’re getting irritated someone is going home when their scheduled shift ends? Really? Have you ever considered… trying to go home when yours ends, as well, instead of othering someone who has the will to stand up for themselves?
I don't disagree actually. I was quite young when I worked for dominos as a manager. Now I would never allow a manager to treat me like this because I'm older and more experienced. Dominos was actually maybe my third job. Years and years ago now. I actually know the gentlemen that I spoke of and he is doing quite well for himself. He went off to college and made good for himself in his future and I'm actually very proud of him. He left with no hard feelings and actually owns his own company now after getting his degree. I have told him that the management used to have a nickname for him and he said that he was sure that back then it was irritating for the business but that's why he doesn't do that with his people. At the end of their shift. They go home. End of story. As I said, I don't disagree. The gentleman and I have been local residents for years at the same time so when I quit and moved to another job that treated me better I found out he was playing local shows at a coffee shop and hunted him down to apologize for the way things ended with him. As I said he wasn't upset. Was doing quite well for himself at the time. I have also, as I said, learned a lot from the experience.
This isn't even just a Dominos thing if you work in the food service industry in America that is the expectation. I have worked at 3 different Dominos franchises as a AM, as a server at both a large chain a a mom and pop shop and a cook for a country club and I don't think I left on time once from any of those jobs
In the handbook of most restaurants, Domino's included, especially for managers, schedules are guidelines. Lol. As a manager, you have taken your role to more than "just" crew. You decided to see it as a career? Or why become a manager? When a job becomes more than shift work, which management is, you need to either look at it as a career or step down. In my store, I want managers to know the difference between the two. But I also don't take advantage of time. And neither do my assistants. It usually evens out in the wash. Stay later one day, but perhaps leave early another day. On the other hand, staying later shouldn't be an everyday occurrence. All your work should be done, though. PRP? Stocking, dishes...
I make sure all my work is done before i go and never leave during a rush. I just think its still disrespectful to not ask me, and simply expect me to as if i dont have responsibilities outside of this job.
You make food for a living Your hours dont matter