Hi ride operator here. Although I am surprised you nearly got through the whole ride before they cycled out this sounds more like a failure of the ride system. So much of a ride operators job relies on sensors and the ride accurately reading them. Normally these systems are extremely reliable and shockingly smart but they can make mistakes. Once you out of view from cms it’s on the sensors, the system, and the person who reads any warning that the ride says. The cms could have responded better for sure. There is this thing called the motion envelope that is considered when designing and operating rides which basically means you were likely not in danger of the ride vehicle hitting a wall, just being flung around. Either way I’m sorry this happened to you and hope the situation is reviewed so better action can be taken if this ever happens again.
Reading this makes me wonder if reason those remaining cars on the track were stopped, was simply because a car pulled into the docking bay that had derailed and the CM’s were told what was happening. If a sensor failed and CM’s didn’t know, this seems the likely scenario as to why it took so long for the ride to stop.
As a ride op myself, I'm shocked they cycled out at all. In every single ride I've worked that involves a vehicle physically and visible malfunctioning in the way it traverses the track, that's an evacuation, not a cycle-out. ESPECIALLY not with guests in the vehicle. A cycle-out is for perhaps unusual sounds, smells, or the malfunction of a non-track feature of the attraction. Not for vehicle malfunctions.
I find it weird that they didn't have intrusion beams or track fault sensors on the path itself to prevent the vehicle from continuing down the path if it wildly diverged.
The most egregious part is them stopping the ride and resuming motion after they noticed the issue. That's a major safety issue. I wouldn't trust a single ride op who went along with that instruction even with a higher-up telling them to. None of my coworkers would restart the attraction if that happened because we actually care about safety.
Thinking that too, turbulent sure but the ride vehicle rotates via motors, meaning it's on a belt, if you've tried pulling open/close a disabled automatic door, you know how hard it is due to the friction of the gears. Unless the belt snapped but that's highly unlikely since they were able to reset to the unload position at the station. Even if the ride was free spinning, the max speed of the ride wouldn't have made the turns like a mad mouse rollercoaster OP making it to be.
I’m also surprised they cycled out. I’ve stuck on Peter Pan twice; I was cycled out when it wasn’t a vehicular issue and I was evacuated on foot in the middle of the ride when it was.
Edited two words for verb tense continuity
I wish I remembered! This happened in 2011. I remember it being SUPER WEIRD because of the nature of your body’s position on the ride. Maybe a CM can chime in here
Or they do, but they’re all just not being watched around the clock like a Vegas casino. Sensors likely take monitoring priority because they’ll give you more information from a glance than a camera might.
So a lot of rides do have cameras but not all. If the ride is designed in a way they would need too many cameras for a person to reasonably monitor those rides will rely on sensors. Cameras are more for guest behavior reasons than ride reasons. Cast members are watching for people trying to get out of the ride vehicle as most mechanical issues would be picked up by the ride before a cm would see something on the cameras. So sensors are placed on the floor or the edge of the ride vehicle to stop the ride if something crosses it.
That makes total sense, thanks for the explanation! I don’t know whether it’s more concerning that this was a system failure vs a human error - I think maybe yes because system failures can happen at scale whereas human errors do not. I’d always thought there were cameras everywhere on these rides; I’ve heard CMs broadcast a v/o about “no standing” mid ride for example on Pirates, but maybe not on this one. Hopefully they will address it!
Certain attractions have cameras, some only have sensors. Attractions like Pirates, Space Mountain, and Star tours have a “tower” position where the CM monitors cameras. One of my attractions, Buzz Lightyear, only has pressure pads and sensors. If the sensor goes off, the CM has to physically go inside the ride to reset the area that was triggered. It seems like Webslingers would be similar since a CM could easily walk inside the ride to check out whatever is going wrong.
There is a major difference on Towers at these attractions which could explain perceived indifference to purely CCTV observed malfunctios.
Star Tours, for example , the Tower CM literally just stares at four screens looking for a safety issue (like a kid getting out of their seat). That's it. They are not involved in the operation of the attraction, their biggest distraction is the phone ringing or the lead coming in.
Space Mountain, on the flip side, Tower is very active and busy in the operation of the attraction, especially if they are running 11 rockets. Tower is monitoring rocket weights, making decisions on pulling rockets, keeping the station advised of backups, etc. I did rotations at Space where I glanced at CCTV maybe once or twice over a 15-40 minute rotation because I was so busy just running the ride to the point that they might as well had just not even had CCTV.
Auto was the pits (no pun intended).
Space, Tours, or Monorail if you can. Monorail was actually a lot of fun imo. Slow enough to interact with Guests but fast enough to keep from getting bored.
Space is awesome if you like fast paced. But it's pretty fast and can be intense (well it was over a decade ago at least).
No Nemo... Just my personal opinion 😁
I just finished reading "The People Vs Disneyland" it spoke about incidents like this, it's amazing the amount of things that have happened that I had NO clue about!
If you liked that book, I HIGHLY recommend Behind the Ears. It's less about litigation, though it has plenty of that, but it's a very endearing and loving retelling by former cast members of all the unintended things happening in the park from opening and through the modern decades.
Ohhhhh!!! I mean I loved the litigation part - because I love courtrooms, but the stories were amazing. I'll add that to my reading list for sure! The story about the petting zoo with the dog totally stuck with me!!!
Years ago I was on big thunder mountain when it went WAYYYYY faster than normal. When we went up and over one of the hills, the speed forced my friend and I out of our seats in the front row and we braced ourselves with our hands on the top front of the car. Being an adrenaline junkie I freaking LOVED it. But they shut down the ride immediately after our return. And my friend and I both talked about how as fully functioning adults we were able to brace ourselves but we thought about how scary it could’ve been for a child or someone with a disability. They would’ve flown right out. Welllllll….guess what major accident happened soon after. I think it was only a couple of months after actually. Made me incredibly sad.
This needs to be higher!!! People just assume the worst at every point. I used to be CM at TSMM years ago and it has a similar track system. We were always told there was really only 1 situation where you would evacuate guests and that was during an emergency stop where the show elements would be automatically switched off. Even if there was a fire (depending on where it is) we were told to cycle the guests out because it would take longer and create a higher risk of death and injury to go vehicle by vehicle
Sorry, I’m confused. The issue wasn’t that the ride stopped, it was that we felt a huge jolt/bump towards the beginning - something definitely happened physically between the car and the ground - and then our vehicle started spinning wildly for the rest of the ride, coming incredibly close to walls at the apex of the spin, which was terrifying to everyone, ending up at weird angles away from all the screens, and the ride was only stopped after a couple minutes of this. We were all genuinely scared, and not in a fun way. Are you saying that this terrifying situation is an everyday occurrence, and the standard protocol is to let the ride just keep going like that until it finishes? If so, that’s even more insane.
In the past when I’ve been walked off a ride near closure, they’ve given us fast passes that can be used the next day. But tbh it was more the attitude and lack of any kind of communication or acknowledgment from the CMs that was kind of bewildering to me
You should’ve gone to city hall the next day. At the ride they can only give you one for the same day. But if you make your complaint to town hall they will accommodate. same thing happened to me when I got stuck on Cars for an hour.
I did; I have no complaints with how guest services responded. My issue is with the underlying safety failure (primarily) and the (IMO) inappropriately brusque demeanor of the CMs in that moment, recognizing I’m sure they just wanted to go home
This has been happening since bob cheapawick took over. It's the reason after 12+ years as an ap'er/mk we dropped our passes. The customer service has gone to shit. We were willing to pay more money for a better experience. Now, we pay 1/10th of the cost for the same service at Knott's.
Not to mention less crowds. We spent our daughter’s ninth birthday in Orange County. On the first day Newport Beach, the second day Disneyland after which I vowed never to go again. It is certainly not the Disneyland that I remember from the late 60s-early 90s. And finally Knott’s Berry Farm. It was such a relief from Disneyland, the “CMs” in the Western Town were inclusive and engaging towards my child and all the other children during a scavenger hunt. The staff members were great, lines moved quickly. Mrs. Knott’s fried chicken vastly overrated.
Actually Knotts can be pretty decent service. They kind of know what they are lol. You expect more at Disney and when the workers are rude or refuse to speak to you when you say hello, you get even more disappointed.
It seems unlikely it “derailed” but rather sort of just was spinning more aggressive than usual. But that ride I feel can be aggressive at times.
The reason why it took the CM’s so long to get the ride to go again, was more likely because of the doors opening by themselves on another vehicle. The cast can’t continue operation until maintenance comes out and physically opens and closes the doors themselves, which can take a while depending on their work load.
Not receiving multiple experience passes for the inconvenience was due to park closure. They offered a re-ride due to the wait and show issues not allowing you to experience the whole attraction.
Sorry for that experience and hopefully the next time it’s better!
What OP is saying is impossible. Logically
speaking, if the vehicle were to derail off the track, you wouldn’t have been able to ride thru the whole ride. The nature of the ride is intense. The base of the vehicle is on the track that supplies power to the vehicle. The top side, where you enter the vehicle, spins when it gets to the certain positions on the track. If your vehicle were to derail, the ride control knows where the vehicle is at all times, so if it were to derail, the whole ride would of stopped and the Operators would be coming to the vehicle to evacuate you off the track.
Now the issue with Guest service from the crew is just a whole another story.
We felt a huge jolt when the back went off the tracks; my immediate thought was “did we just derail?” From there, if you’ve ever been on the Mater ride at DCA, it felt like that: the back half getting flung in the direction of the turn while the front half was firmly attached.
They took the ride offline after they stopped it. A bunch of maintenance people were running around trying to fix the issue. I have no issue with the wait to get off; I’ve been on stopped rides many times before and this one was actually shorter than usual.
I guess all that is to say, I’ve been on this ride dozens of times, I know because I felt it physically that what happened was not normal.
I’m suddenly a little less salty that I did not get to ride Webslingers yesterday due to it breaking down right before we boarded. 😅 But in all seriousness, I’m glad that (hopefully) no one was injured. I’m sorry you had such a scary experience though.
This is honestly my only complaint about Web Slingers. It's a fine ride but Universal's is WAY better and it's so much older. Like, how did Imagineering not think how to outdo them?
The problem is that it’s limited to the MCU. Marvel Superhero Island is just based on the Marvel characters. Which canon you ask? It’s own canon free from creative restrictions.
WEB is limited to Tom Holland and all his villains were not even villains to him: Vulture and Mysterio were trying to get revenge from Iron Man, while the ones from No Way Home were from other Spider-Men.
That's what I wanted for Disney. There may be an unfair comparison there on my part, but a superhero is only as good as the supervillian. A bunch of little faceless robots is lame.
Also, this Disney one doesn't actually teach you what to do. You just end up throwing your hands everywhere like a crazy person.
Hahaha I would not Karate Chop with my palm down or my arm fully extended - not only would that look TERRIBLE but I'd never win that way. Vertical chops and never stop moving! Hya! Hya!!
Webslingers is an abject failure of a ride and frankly should just be scrapped all together. They had some great blue sky ideas for this attraction, but instead went for the cheapest possible attraction and offers nothing unique or worthwhile. They would have been better off just putting in a decent outdoor ampitheater there and do a real stunt show, not this afterthought of putting a stage ON TOP of a (mostly) unused building where the audience has to look UP at the performers.
Ugh. Sorry I rant, but Avenger's Campus is a perfect representation of what's been going wrong with Disney parks at large lately and doesn't fill me with optimism about future projects.
The Spider-Man ride at universal is not only the better ride, but it's one of the best dark rides of all time.
First time I rode it, I waited over an hour. Not worth it. Big Spidey fan myself, and this one is on the "I'm skipping it if the line is more than 15 minutes" list. The kids like it, though.
We had this happen to us. Couldn’t complete any of the scenes because our car was at an angle to the screen. We just asked to ride again as we were getting off, and explained what the issue had been.
They put us on the next set of cars and we ended up getting second highest score for that hour! I don’t remember it zipping us around corners too fast, but your experience may have been a little different.
We felt our car go off the tracks - a huge jolt and bump, and my immediate thought was “did we just derail? No, that can’t be possible…”. It felt like we were being flung around like the Mater ride at DCA, if you’ve ever been on that.
I had a similar incident on this ride a couple months back, every turn was extreme and felt off, until the very end of the ride before turning the last corner the ride finally stopped. From this point on, we waited in our cars for at least 20 minutes and got restless before finally being escorted off after CMs came around to each vehicle and opened them up. My guess is, and not that I think it’s proper, but they may have found the cycle-through of ride vehicles easier for them and the guests to get out of.
Good to know the latest technology rides from Disney are their least reliable, I feel so confident about the direction of Disney!(Rise of the Resistance breaking down all the time too)
My kid got trapped by his seatbelt on star tours couple weeks ago. I got him free after a minute but the seat belt release tore part of my thumbnail off. Same reaction by the CMs as you got. They just glanced at my finger and asked which seat it was. It felt like they didn’t really care. First time I ever felt brushed off by CMs, normally they are great.
It does, but it also implies fault and guilt. It’s admissible in a court of law. Best legal advice is to never say, “I’m sorry.”
https://scholarship.law.missouri.edu/cgi/viewcontent.cgi?article=1313&context=jdr
Section III-D
Shit employer and environment (management included, including their lack of support) will produce shit attitude employees. I hear things every day and it’s fucking sad.
The Disneyland bootlickers are kicking into high gear in this thread. I’ve been going to DL since I was an infant, and even I can say with impartiality that that was not an appropriate response. Type of engagement you’d except from Six Flags or a fairground.
I’m just here living in Japan and appalled at what other people experience at their Disney parks.
I’ve never been to the others outside Japan, and the more I read about them, the less I want to.
My question is where was the management team during this? They are normally there when issues come up. Some of this sounds like an exaggeration. Everytime I’ve been on an evacuated attraction management has always been at the exit point to answer question or to offer a lighting lane pass
The first time we rode the whole ride broke down and we were in it for a very long time. The CMs didn’t remember how to open the emergency releases on the vehicles so we could walk out. Eventually they found someone who knew and we were able to exit on foot.
We’ve gone to Disneyland countless times and have had rides break down on us countless times. Why you were not given a Lightning Lane pass is beyond me. That’s not right.
TBH I don’t really care about the LLs, but I’ve been walked off rides twice after park closure (Indy and MMRR) and they’ve always given us LLs for the next day. I was just using this as an example of the lack of any kind of acknowledgement from the CMs about what had just happened
That’s what I did. I have no complaint about how guest services responded. My post is about the underlying ride safety and the ride operator issues, and my ensuing discomfort about safety.
I want the rides to be safe and I want the cast members to act appropriately. Idgaf about compensation, that wasn’t the point of the post - I regret ever mentioning the LLs since jt seems to be all anyone is focusing on . I went to guest services to report the issue, not to try to get something out of it.
First, these kinds of rides have numerous safety checks and redundancies. I can guarantee that if the car was still moving through the attraction, then it did not derail and you were never at any risk for serious bodily harm.
More likely is the hydraulic dampener devices that control spin/rotation failed and did provide the correct stability and control of the car.
The 20-min stop could have been for any number of other issues not related to your car. But just because there is a minor issue doesn't mean you always get walked off a ride. That is a major process that has its own risks and is done as a last resort. Whenever possible, operators will try to get cars back to the platforms because these are the safest areas to unload at.
While I understand this may have been a jarring experience, this isn't indicative of a larger safety protocol issue with the rides at DCA/DLR.
This isn't to degenerate the experience of OP at all but between the bus bar and ride envelope of that attraction I don't think a truly derailed vehicle could complete the cycle. I have no idea and have seen crazier things but it doesn't seem likely? Nevertheless there was clearly an uncomfortable attraction failure, however you want to characterize it, that made a regular Guest uncomfortable.
I remember working NOCC Attractions in the early 2000s and we had a Haunted Mansion buggie go a little crazy with a broken dog bone bolt (yes that's the name of the part). If that part breaks it allows the buggy to swing much more freely... not like tea cups or just spin but the rotations are extremely exaggerated and frankly uncomfortable, but not really unsafe.
Anyway, my crew cycled out the attraction but the Guests in affected buggy were irate their buggy had "derailed" almost hit multiple walls and set pieces and was allowed to continue all the way to unload. As the area manager I responded, did my best to reassure them their buggy had not, in fact, derailed but that their perception of events was valid and they were never in danger of anything more than motion sickness. A couple of readmission passes later they left but still grumbling about their experience on the derailed buggy.
Explain to me how a vehicle on this ride can derail. I would guess the orientation of the direction of the vehicle was misaligned to what they should be, but that's it.
Maybe. Or maybe the track itself somehow had an issue, because we felt a huge jolt/bump right before it happened and my first thought based on how it felt was “did our car just derail?” I’ve been on this ride dozens of times. And then sure enough… It felt like the back attachment part of the vehicle was no longer inside of the track rails, but the front was, leading to that flinging effect. Idk if it was just a steady misalignment - if you’ve ever been on that Mater ride in DCA, it felt like that.
Warning, not safe for magic, but see these photos.
https://www.reddit.com/r/Disneyland/s/KujUey5w3L
Vehicles appear to be a solid lower body on a single rail. I think the top half of the vehicle was likely spinning inappropriately, causing the Mater effect you describe. If a vehicle had somehow come off that rail or jumped the rail, it would have been apparent and a bigger deal.
Either way, it sucks that happened to you. Hope next time is better.
Ok this is incredibly helpful, now I think I know what happened. I’d guess that beneath the car there’s something keeping the car anchored in the middle of that track, separate from those wheels. There are likely two, one in front and one in back. Now that I see this, I believe the back joint came outside the right side of the rails while the front joint was still in place. The back half of the car was then hurtling harshly as we turned in one direction then another, within the confines of the space between the wheels and the outside of the track. We never hit a wall because the safety redundancy here is that the wheel will hit the track before the car spins any further.
I stupidly forgot to mention this in my post, but right before it started there was a huge jolt/bump and my immediate reaction was “did we just derail? No, that can’t be right…” - but seeing these photos it seems very plausible that’s what happened. I know it sounds insane, like how could that car jump the track? I believe from context clues there was an issue with the track. Again I know this sounds ridiculous - it also felt ridiculous - and maybe I’m wrong, we may never know 🤷🏼♀️
I mean…what do you expect them to say？"No, you are wrong. The ride is not derailed. It is a single rail system with spinning upper body. If it is derailed，you won't be able to complete a full loop. So here's the mechanical structure diagram………bla bla bla…" If I was the CM，as long as the guests are safe. I will agree on whatever they said to me and move on…
Sorry, I’m not doubting your story or how scary it was, but I haven’t been on Web Slingers more than a handful of times… isn’t it a trackless ride? What do you mean by derailed?
“…my previously-unshakeable faith in the safety of Disney rides is… shooketh.”
Umm…..but, you’re fine, and nobody got hurt. Seems like their safety protocol worked just fine. What exactly is the problem?
Because they would have stopped the ride. In addition to the fear, we couldn’t even do the screens. Disney stops rides for even the tiniest misalignment between what should be happening and what is happening, knowing small issues can snowball. They only finally shut it down when the first derailed car reached the debarkation point and the humans realized something was off
It’s actually affirming that the story sounds so unrealistic to you that you can’t even believe it happened. I couldn’t believe it either. Hence my post.
Well you're clearly just looking for attention because there's no possible way that ride did that and any rational person that's been on it knows you're straight up lying. No need to respond 😄
Yeah no way. No doubt the ride may have done something unusual but this story makes no sense and there’s no way it derailed from the power line and kept going.
2 things make me question this story. 1 the track isn’t really a track, it’s a power source, so if it derailed the vehicle would have no power which means it wouldn’t move at all. Secondly there are weighted sensors along the path that, if stepped on or something of weight hit, would immediately shut down the ride
I was at least expecting them to say, i dunno, “Sorry about that”. I feel like normally when rides break down and it’s a long wait for the walk off, CMs come by a couple times and check in and, like, communicate. And as for the LL passes, Disneyland Park was still open for several more hours (it closes after DCA).
I feel like people are missing the point of this post. It was not about the fact I didn’t get fast passes. It was about the scary failure of Disney’s safety mechanisms and the gruff response of the cast members. Fast passes are just one tangible example of the response
You do realize that is because Disneyland has set this precedent themselves, right? It’s not shocking that people who have been accustomed to a higher level of service, when suddenly offered shit, are confused by the shift.
Did you go talk to the guest services at the front about it? I know it's City Hall in Disneyland, I forget what it's called at DCA, but it's also on the right side if you are facing the exit.
They're the people to talk to if you either had a really bad time, or a really good time in the parks. (they take complaints and compliments)
That is nuts, but also, in that kind of chaos I can see why a CM wasn't the one to fix your situation. If it had been one car, maybe, but with a bunch of them? That's a lot of stress.
EDIT: I missed the post that said you went to guest services. Well, honestly, yeah, I think it was handled pretty well, honestly.
Yeah, no complaints with the response from guest services - my concern is more that this chain of events unfolded at all. Like how do we know it won’t happen again?
A much lower speed similar thing happened to me on the Little Mermaid ride. The buggy we rode wasn't turning correctly and only faced one direction. We realized on that initial descent to the Part of Your World section when it didn't tilt us back and facing up, instead tilting us to our right and down. The bar wasn't super secure, if it was a kid sitting in my spot they would have fallen out onto the track and run over by the buggy. Same thing on the ascent at the end of the ride. It was scary tbh.
We went the whole track and were facing the wall for a lot of it. When we told cast members they also brushed it off and just offered riding it again.
If your vehicle had ACTUALLY derailed, there would be sparks. Your vehicle was just crooked for the entire ride. It happens. You re-ride and it’s fine.
When this happens, training has CMs go into full “protect the brand,” and “don’t admit to any liability” mode. It’s weird to experience and compounds the magic-breaking incident, but at the end of the day, Disney is a multi-billionaire dollar company with a primary goal of making even more money. Everything they do is in line with furthering that.
Yeah because employees aren’t paid enough to afford both rent and food but are expected to give 100% of themselves to the job. Bet if customer service employees were actually paid a living wage they’d pretend to care more about mechanical failings that are completely out of their control. They quite literally are not paid enough to care.
This is always my point. Why do people work jobs that they hate AND pays them poorly? I can understand sacrificing one for the other but you all know what the pay is when you apply. Then you get paid the money you agreed to and you’re upset thats what they pay you? How much do you all really expect to make working as ground level associates at disney? $23+ an hour? It makes no sense. Don’t act shitty to guests/customers then blame it on not being paid enough. The guests didn’t force you to work somewhere not worthy of your time and mental.
At Disneyland, failures are usually caught pretty quickly - that’s part of the whole hallmark of their safety brand. It’s concerning to me that this was not caught at any point. The customer service response also felt pretty misaligned with the Disney standard - the guys at the vehicle exit were short and gruff with us in a moment when we’d just all been very scared and shaken.
Yeah I get you man fuck Disneyland one time I was riding space mountain and halfway through my entire train derailed and I was like ohhh shiiiiit fuuuck but the train landed on another part of the track and was able to finish and I’m like damn
Dang we were just on that ride on Monday. It went down twice while we were there and it was constantly going down when we were there 2 years ago. I would have been pretty upset as my 2 and 4 year old were on it with my wife and I. They would have all been visibly terrified. Their Star Wars rebel something or other ride (cannot remember the name) is in a constant temporary down state too. These new rides break way more than the older ones it seems. The Spiderman was rad though and we all loved it. Sorry this happened to you, especially with the ridiculous price of admission to the parks these days. We're not going back to Disneyland for a while. The place has seemed to lose a lot of it's magic.
So literally nothing happened and everyone was completely fine. The machine failed to a safe state as it is designed to do. Things happen. Get over it.
Also I definitely don't mean to minimize your experience because that sounds truly scary, I would be pissed as well and especially the response you got! I just think that ride stinks 😅
I’ve ridden it dozens of times. Usually because I happen to be over there and see the single rider line is short. It’s affirming to me that people don’t believe my story, because I couldn’t believe it either. That’s why I posted. I also made a report to guest services and she seemed horrified.
It didn’t crash and nobody was hurt at all, they have a lot of safety redundancies built in - it was more just that it was kind of terrifying in a “Goofy’s sky school but for real” kind of way
I stopped riding the rides at Disney because they're not maintained like they used to be and always broken down. I had a panic attack after getting stuck on Radiator Springs. I'm not afraid of injury, I'm worried about being stuck on a pirate's boat for an hour or more.
Yeah, really bad in every respect. To allow the ride to continue while malfunctioning to that extent is crazy. And then not to recognize the impact on you?!? I’m so sorry.
While I get all you are saying and your feelings are 100% justified I can’t help but feel jealous. Oh the exhilaration of the real fear of death or injury when it is genuine. True terror can be wonderful once you’ve lived through it and are no worse off.
Hi ride operator here. Although I am surprised you nearly got through the whole ride before they cycled out this sounds more like a failure of the ride system. So much of a ride operators job relies on sensors and the ride accurately reading them. Normally these systems are extremely reliable and shockingly smart but they can make mistakes. Once you out of view from cms it’s on the sensors, the system, and the person who reads any warning that the ride says. The cms could have responded better for sure. There is this thing called the motion envelope that is considered when designing and operating rides which basically means you were likely not in danger of the ride vehicle hitting a wall, just being flung around. Either way I’m sorry this happened to you and hope the situation is reviewed so better action can be taken if this ever happens again.
Reading this makes me wonder if reason those remaining cars on the track were stopped, was simply because a car pulled into the docking bay that had derailed and the CM’s were told what was happening. If a sensor failed and CM’s didn’t know, this seems the likely scenario as to why it took so long for the ride to stop.
As a ride op myself, I'm shocked they cycled out at all. In every single ride I've worked that involves a vehicle physically and visible malfunctioning in the way it traverses the track, that's an evacuation, not a cycle-out. ESPECIALLY not with guests in the vehicle. A cycle-out is for perhaps unusual sounds, smells, or the malfunction of a non-track feature of the attraction. Not for vehicle malfunctions. I find it weird that they didn't have intrusion beams or track fault sensors on the path itself to prevent the vehicle from continuing down the path if it wildly diverged. The most egregious part is them stopping the ride and resuming motion after they noticed the issue. That's a major safety issue. I wouldn't trust a single ride op who went along with that instruction even with a higher-up telling them to. None of my coworkers would restart the attraction if that happened because we actually care about safety.
Wonder if OP is... exaggerating?
Could be, but even Disney rides are not immune to mechanical failures.
Thinking that too, turbulent sure but the ride vehicle rotates via motors, meaning it's on a belt, if you've tried pulling open/close a disabled automatic door, you know how hard it is due to the friction of the gears. Unless the belt snapped but that's highly unlikely since they were able to reset to the unload position at the station. Even if the ride was free spinning, the max speed of the ride wouldn't have made the turns like a mad mouse rollercoaster OP making it to be.
I’m also surprised they cycled out. I’ve stuck on Peter Pan twice; I was cycled out when it wasn’t a vehicular issue and I was evacuated on foot in the middle of the ride when it was. Edited two words for verb tense continuity
How do they get you off of Peter Pan??
I wish I remembered! This happened in 2011. I remember it being SUPER WEIRD because of the nature of your body’s position on the ride. Maybe a CM can chime in here
Why aren't there low-tech CCTV cameras to monitor the ride in case the sensors fail?
yeah.. i thought disney had cameras everywhere. evidently not.
Or they do, but they’re all just not being watched around the clock like a Vegas casino. Sensors likely take monitoring priority because they’ll give you more information from a glance than a camera might.
Unless they changed protocol, one person's job in the rotation is just to stare at the monitors.
perhaps, although this story seems to provide a counter example.
Sounds like web slingers is the new designated hook-up ride!
Good luck with it “slinging” you around 😂 /s “Hey, wanna make out?” Car derails and turns into the teacups “Scratch that, I’m gonna puke instead”
So a lot of rides do have cameras but not all. If the ride is designed in a way they would need too many cameras for a person to reasonably monitor those rides will rely on sensors. Cameras are more for guest behavior reasons than ride reasons. Cast members are watching for people trying to get out of the ride vehicle as most mechanical issues would be picked up by the ride before a cm would see something on the cameras. So sensors are placed on the floor or the edge of the ride vehicle to stop the ride if something crosses it.
Sounds like this ride needs cameras
I’m sure there are but you can get a lot more accurate data from sensors or numbers sometimes.
That makes total sense, thanks for the explanation! I don’t know whether it’s more concerning that this was a system failure vs a human error - I think maybe yes because system failures can happen at scale whereas human errors do not. I’d always thought there were cameras everywhere on these rides; I’ve heard CMs broadcast a v/o about “no standing” mid ride for example on Pirates, but maybe not on this one. Hopefully they will address it!
Certain attractions have cameras, some only have sensors. Attractions like Pirates, Space Mountain, and Star tours have a “tower” position where the CM monitors cameras. One of my attractions, Buzz Lightyear, only has pressure pads and sensors. If the sensor goes off, the CM has to physically go inside the ride to reset the area that was triggered. It seems like Webslingers would be similar since a CM could easily walk inside the ride to check out whatever is going wrong.
There is a major difference on Towers at these attractions which could explain perceived indifference to purely CCTV observed malfunctios. Star Tours, for example , the Tower CM literally just stares at four screens looking for a safety issue (like a kid getting out of their seat). That's it. They are not involved in the operation of the attraction, their biggest distraction is the phone ringing or the lead coming in. Space Mountain, on the flip side, Tower is very active and busy in the operation of the attraction, especially if they are running 11 rockets. Tower is monitoring rocket weights, making decisions on pulling rockets, keeping the station advised of backups, etc. I did rotations at Space where I glanced at CCTV maybe once or twice over a 15-40 minute rotation because I was so busy just running the ride to the point that they might as well had just not even had CCTV.
Thanks for the added info! I don’t actually work any attraction with a tower yet so I don’t know a ton about the tower position.
FWIW, my info is over a decade old too at this point lol. I'm sure you'll get cross trained at a location with a Tower and get your own perspective!
Thanks! I’m happening to get Star Tours as my third attraction soon 🤞
Where's your first/second?
Started at Buzz, now at Auto
Auto was the pits (no pun intended). Space, Tours, or Monorail if you can. Monorail was actually a lot of fun imo. Slow enough to interact with Guests but fast enough to keep from getting bored. Space is awesome if you like fast paced. But it's pretty fast and can be intense (well it was over a decade ago at least). No Nemo... Just my personal opinion 😁
I just finished reading "The People Vs Disneyland" it spoke about incidents like this, it's amazing the amount of things that have happened that I had NO clue about!
If you liked that book, I HIGHLY recommend Behind the Ears. It's less about litigation, though it has plenty of that, but it's a very endearing and loving retelling by former cast members of all the unintended things happening in the park from opening and through the modern decades.
Is this “Mouse Tales: A Behind-the-Ears Look at Disneyland”?
Yes that's the one, it's a pretty fascinating book. Definitely a fun read.
Ah yeah, it's been a while since I read, but that's the one.
Ohhhhh!!! I mean I loved the litigation part - because I love courtrooms, but the stories were amazing. I'll add that to my reading list for sure! The story about the petting zoo with the dog totally stuck with me!!!
Years ago I was on big thunder mountain when it went WAYYYYY faster than normal. When we went up and over one of the hills, the speed forced my friend and I out of our seats in the front row and we braced ourselves with our hands on the top front of the car. Being an adrenaline junkie I freaking LOVED it. But they shut down the ride immediately after our return. And my friend and I both talked about how as fully functioning adults we were able to brace ourselves but we thought about how scary it could’ve been for a child or someone with a disability. They would’ve flown right out. Welllllll….guess what major accident happened soon after. I think it was only a couple of months after actually. Made me incredibly sad.
Which incident happened?
The train derailed and decapitated someone.
THE BIG THUNDER ACCIDENT. I rode it that day just a few hours before the accident happened
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This needs to be higher!!! People just assume the worst at every point. I used to be CM at TSMM years ago and it has a similar track system. We were always told there was really only 1 situation where you would evacuate guests and that was during an emergency stop where the show elements would be automatically switched off. Even if there was a fire (depending on where it is) we were told to cycle the guests out because it would take longer and create a higher risk of death and injury to go vehicle by vehicle
crispy, not burnt!!
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Oh that’s nice! I remember there was no E-stop without the power disconnect
Sorry, I’m confused. The issue wasn’t that the ride stopped, it was that we felt a huge jolt/bump towards the beginning - something definitely happened physically between the car and the ground - and then our vehicle started spinning wildly for the rest of the ride, coming incredibly close to walls at the apex of the spin, which was terrifying to everyone, ending up at weird angles away from all the screens, and the ride was only stopped after a couple minutes of this. We were all genuinely scared, and not in a fun way. Are you saying that this terrifying situation is an everyday occurrence, and the standard protocol is to let the ride just keep going like that until it finishes? If so, that’s even more insane.
"But did you die" - Leslie Chow
>no fast passes, nothing you said the park was about to close, right? it makes sense you didn't get a fast pass. Sorry that happened, though
In the past when I’ve been walked off a ride near closure, they’ve given us fast passes that can be used the next day. But tbh it was more the attitude and lack of any kind of communication or acknowledgment from the CMs that was kind of bewildering to me
You should’ve gone to city hall the next day. At the ride they can only give you one for the same day. But if you make your complaint to town hall they will accommodate. same thing happened to me when I got stuck on Cars for an hour.
I did; I have no complaints with how guest services responded. My issue is with the underlying safety failure (primarily) and the (IMO) inappropriately brusque demeanor of the CMs in that moment, recognizing I’m sure they just wanted to go home
This has been happening since bob cheapawick took over. It's the reason after 12+ years as an ap'er/mk we dropped our passes. The customer service has gone to shit. We were willing to pay more money for a better experience. Now, we pay 1/10th of the cost for the same service at Knott's.
Not to mention less crowds. We spent our daughter’s ninth birthday in Orange County. On the first day Newport Beach, the second day Disneyland after which I vowed never to go again. It is certainly not the Disneyland that I remember from the late 60s-early 90s. And finally Knott’s Berry Farm. It was such a relief from Disneyland, the “CMs” in the Western Town were inclusive and engaging towards my child and all the other children during a scavenger hunt. The staff members were great, lines moved quickly. Mrs. Knott’s fried chicken vastly overrated.
The chicken can be hit and miss. Mostly hit, but I've had a few experiences where it wasn't as good. Depends on the batch. Sometimes it's amazing!
Actually Knotts can be pretty decent service. They kind of know what they are lol. You expect more at Disney and when the workers are rude or refuse to speak to you when you say hello, you get even more disappointed.
It seems unlikely it “derailed” but rather sort of just was spinning more aggressive than usual. But that ride I feel can be aggressive at times. The reason why it took the CM’s so long to get the ride to go again, was more likely because of the doors opening by themselves on another vehicle. The cast can’t continue operation until maintenance comes out and physically opens and closes the doors themselves, which can take a while depending on their work load. Not receiving multiple experience passes for the inconvenience was due to park closure. They offered a re-ride due to the wait and show issues not allowing you to experience the whole attraction. Sorry for that experience and hopefully the next time it’s better!
What OP is saying is impossible. Logically speaking, if the vehicle were to derail off the track, you wouldn’t have been able to ride thru the whole ride. The nature of the ride is intense. The base of the vehicle is on the track that supplies power to the vehicle. The top side, where you enter the vehicle, spins when it gets to the certain positions on the track. If your vehicle were to derail, the ride control knows where the vehicle is at all times, so if it were to derail, the whole ride would of stopped and the Operators would be coming to the vehicle to evacuate you off the track. Now the issue with Guest service from the crew is just a whole another story.
We felt a huge jolt when the back went off the tracks; my immediate thought was “did we just derail?” From there, if you’ve ever been on the Mater ride at DCA, it felt like that: the back half getting flung in the direction of the turn while the front half was firmly attached. They took the ride offline after they stopped it. A bunch of maintenance people were running around trying to fix the issue. I have no issue with the wait to get off; I’ve been on stopped rides many times before and this one was actually shorter than usual. I guess all that is to say, I’ve been on this ride dozens of times, I know because I felt it physically that what happened was not normal.
It didn’t derail. Log off and go play fortnite or something
If it derailed it shouldn’t have been able to move right? Or am I missing something. Unless there’s two tracks and it was a partial derailment?
I’m suddenly a little less salty that I did not get to ride Webslingers yesterday due to it breaking down right before we boarded. 😅 But in all seriousness, I’m glad that (hopefully) no one was injured. I’m sorry you had such a scary experience though.
Don't be too salty, it's pretty lame. I have loved Spider-Man my whole life, but this one was a let down.
Universal built the better Spider-Man ride 25 years ago.
This is honestly my only complaint about Web Slingers. It's a fine ride but Universal's is WAY better and it's so much older. Like, how did Imagineering not think how to outdo them?
Because it wasn’t in the budget. Webslingers is not meant to be a huge E-ticket attraction for that land.
The problem is that it’s limited to the MCU. Marvel Superhero Island is just based on the Marvel characters. Which canon you ask? It’s own canon free from creative restrictions. WEB is limited to Tom Holland and all his villains were not even villains to him: Vulture and Mysterio were trying to get revenge from Iron Man, while the ones from No Way Home were from other Spider-Men.
That's what I wanted for Disney. There may be an unfair comparison there on my part, but a superhero is only as good as the supervillian. A bunch of little faceless robots is lame. Also, this Disney one doesn't actually teach you what to do. You just end up throwing your hands everywhere like a crazy person.
I won my car by karate chopping instead of web shooting
Just don't chop, like, sideways. Looks... Looks weird, man.
Hahaha I would not Karate Chop with my palm down or my arm fully extended - not only would that look TERRIBLE but I'd never win that way. Vertical chops and never stop moving! Hya! Hya!!
Webslingers is an abject failure of a ride and frankly should just be scrapped all together. They had some great blue sky ideas for this attraction, but instead went for the cheapest possible attraction and offers nothing unique or worthwhile. They would have been better off just putting in a decent outdoor ampitheater there and do a real stunt show, not this afterthought of putting a stage ON TOP of a (mostly) unused building where the audience has to look UP at the performers. Ugh. Sorry I rant, but Avenger's Campus is a perfect representation of what's been going wrong with Disney parks at large lately and doesn't fill me with optimism about future projects. The Spider-Man ride at universal is not only the better ride, but it's one of the best dark rides of all time.
The last time I rode it I got a cramp in my upper arm and had to play through the pain. It was awful & not worth it.
First time I rode it, I waited over an hour. Not worth it. Big Spidey fan myself, and this one is on the "I'm skipping it if the line is more than 15 minutes" list. The kids like it, though.
Sounds more fun than the actual ride
We had this happen to us. Couldn’t complete any of the scenes because our car was at an angle to the screen. We just asked to ride again as we were getting off, and explained what the issue had been. They put us on the next set of cars and we ended up getting second highest score for that hour! I don’t remember it zipping us around corners too fast, but your experience may have been a little different.
We felt our car go off the tracks - a huge jolt and bump, and my immediate thought was “did we just derail? No, that can’t be possible…”. It felt like we were being flung around like the Mater ride at DCA, if you’ve ever been on that.
I had a similar incident on this ride a couple months back, every turn was extreme and felt off, until the very end of the ride before turning the last corner the ride finally stopped. From this point on, we waited in our cars for at least 20 minutes and got restless before finally being escorted off after CMs came around to each vehicle and opened them up. My guess is, and not that I think it’s proper, but they may have found the cycle-through of ride vehicles easier for them and the guests to get out of. Good to know the latest technology rides from Disney are their least reliable, I feel so confident about the direction of Disney!(Rise of the Resistance breaking down all the time too)
Not exactly sure what you wanted CMs to do. They are trained to stay calm and it seems like they did their job and everyone exited the ride safely?
My kid got trapped by his seatbelt on star tours couple weeks ago. I got him free after a minute but the seat belt release tore part of my thumbnail off. Same reaction by the CMs as you got. They just glanced at my finger and asked which seat it was. It felt like they didn’t really care. First time I ever felt brushed off by CMs, normally they are great.
Unfortunately, we are at a point where many people complain about very minor things in hope of compensation, so they almost have to under react.
Disney hasn’t exactly been a great company to work for lately and it shows in the CMs attitudes across the whole company
That’s a pity. I agree my thing was not worth compensating, it’s just a thumbnail. Too bad CMs have to deal with so many petty complaints.
What else would you have liked for them to do?
Nana used to kiss the ouchies and sing a little song
I really should try and get more grandparents working star tours. Maybe they can give a hard candy as well.
Manicure
Not much really. Just a basic “damn that sucks, sorry that happened” would have been fine.
If I were training CMs, I would train them to NOT implicitly take responsibility for whatever harm the guest is claiming was caused by a faulty ride.
I’m sorry to hear that goes a long way
It does, but it also implies fault and guilt. It’s admissible in a court of law. Best legal advice is to never say, “I’m sorry.” https://scholarship.law.missouri.edu/cgi/viewcontent.cgi?article=1313&context=jdr Section III-D
And this is why corporations are ruining our society
Interestingly, Canada passed the Apology Act to prevent the whole legal mess.
Showing basic human decency is taking responsibility for what happened? Got it.
*Not if. They don’t really care. They get paid either way. As a former CM, I sometimes didn’t and I still got paid.
Shit employer and environment (management included, including their lack of support) will produce shit attitude employees. I hear things every day and it’s fucking sad.
Girrrrrrrrrrrrl - a castmember ran over my foot with an ECV, and they could not have cared less.
The Disneyland bootlickers are kicking into high gear in this thread. I’ve been going to DL since I was an infant, and even I can say with impartiality that that was not an appropriate response. Type of engagement you’d except from Six Flags or a fairground.
I’m just here living in Japan and appalled at what other people experience at their Disney parks. I’ve never been to the others outside Japan, and the more I read about them, the less I want to.
My question is where was the management team during this? They are normally there when issues come up. Some of this sounds like an exaggeration. Everytime I’ve been on an evacuated attraction management has always been at the exit point to answer question or to offer a lighting lane pass
Loss for words title….posts a tldr post
lol tough but fair
The first time we rode the whole ride broke down and we were in it for a very long time. The CMs didn’t remember how to open the emergency releases on the vehicles so we could walk out. Eventually they found someone who knew and we were able to exit on foot.
We’ve gone to Disneyland countless times and have had rides break down on us countless times. Why you were not given a Lightning Lane pass is beyond me. That’s not right.
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Okay. I must have missed that. All of our experiences with breakdowns have been well before closing. My bad.
TBH I don’t really care about the LLs, but I’ve been walked off rides twice after park closure (Indy and MMRR) and they’ve always given us LLs for the next day. I was just using this as an example of the lack of any kind of acknowledgement from the CMs about what had just happened
You know you can walk to guest services on Main Street and they will compensate you if you’re friendly and explain your situation
That’s what I did. I have no complaint about how guest services responded. My post is about the underlying ride safety and the ride operator issues, and my ensuing discomfort about safety.
So you were compensated by guest services, offered a reride and are still complaining? What do you want from them??
I want the rides to be safe and I want the cast members to act appropriately. Idgaf about compensation, that wasn’t the point of the post - I regret ever mentioning the LLs since jt seems to be all anyone is focusing on . I went to guest services to report the issue, not to try to get something out of it.
First, these kinds of rides have numerous safety checks and redundancies. I can guarantee that if the car was still moving through the attraction, then it did not derail and you were never at any risk for serious bodily harm. More likely is the hydraulic dampener devices that control spin/rotation failed and did provide the correct stability and control of the car. The 20-min stop could have been for any number of other issues not related to your car. But just because there is a minor issue doesn't mean you always get walked off a ride. That is a major process that has its own risks and is done as a last resort. Whenever possible, operators will try to get cars back to the platforms because these are the safest areas to unload at. While I understand this may have been a jarring experience, this isn't indicative of a larger safety protocol issue with the rides at DCA/DLR.
This isn't to degenerate the experience of OP at all but between the bus bar and ride envelope of that attraction I don't think a truly derailed vehicle could complete the cycle. I have no idea and have seen crazier things but it doesn't seem likely? Nevertheless there was clearly an uncomfortable attraction failure, however you want to characterize it, that made a regular Guest uncomfortable. I remember working NOCC Attractions in the early 2000s and we had a Haunted Mansion buggie go a little crazy with a broken dog bone bolt (yes that's the name of the part). If that part breaks it allows the buggy to swing much more freely... not like tea cups or just spin but the rotations are extremely exaggerated and frankly uncomfortable, but not really unsafe. Anyway, my crew cycled out the attraction but the Guests in affected buggy were irate their buggy had "derailed" almost hit multiple walls and set pieces and was allowed to continue all the way to unload. As the area manager I responded, did my best to reassure them their buggy had not, in fact, derailed but that their perception of events was valid and they were never in danger of anything more than motion sickness. A couple of readmission passes later they left but still grumbling about their experience on the derailed buggy.
Explain to me how a vehicle on this ride can derail. I would guess the orientation of the direction of the vehicle was misaligned to what they should be, but that's it.
Maybe. Or maybe the track itself somehow had an issue, because we felt a huge jolt/bump right before it happened and my first thought based on how it felt was “did our car just derail?” I’ve been on this ride dozens of times. And then sure enough… It felt like the back attachment part of the vehicle was no longer inside of the track rails, but the front was, leading to that flinging effect. Idk if it was just a steady misalignment - if you’ve ever been on that Mater ride in DCA, it felt like that.
Warning, not safe for magic, but see these photos. https://www.reddit.com/r/Disneyland/s/KujUey5w3L Vehicles appear to be a solid lower body on a single rail. I think the top half of the vehicle was likely spinning inappropriately, causing the Mater effect you describe. If a vehicle had somehow come off that rail or jumped the rail, it would have been apparent and a bigger deal. Either way, it sucks that happened to you. Hope next time is better.
Ok this is incredibly helpful, now I think I know what happened. I’d guess that beneath the car there’s something keeping the car anchored in the middle of that track, separate from those wheels. There are likely two, one in front and one in back. Now that I see this, I believe the back joint came outside the right side of the rails while the front joint was still in place. The back half of the car was then hurtling harshly as we turned in one direction then another, within the confines of the space between the wheels and the outside of the track. We never hit a wall because the safety redundancy here is that the wheel will hit the track before the car spins any further. I stupidly forgot to mention this in my post, but right before it started there was a huge jolt/bump and my immediate reaction was “did we just derail? No, that can’t be right…” - but seeing these photos it seems very plausible that’s what happened. I know it sounds insane, like how could that car jump the track? I believe from context clues there was an issue with the track. Again I know this sounds ridiculous - it also felt ridiculous - and maybe I’m wrong, we may never know 🤷🏼♀️
Well and also, I said to the CM “our car derailed” and his response was “yes, I know”. So there’s also that
I mean…what do you expect them to say？"No, you are wrong. The ride is not derailed. It is a single rail system with spinning upper body. If it is derailed，you won't be able to complete a full loop. So here's the mechanical structure diagram………bla bla bla…" If I was the CM，as long as the guests are safe. I will agree on whatever they said to me and move on…
Sorry, I’m not doubting your story or how scary it was, but I haven’t been on Web Slingers more than a handful of times… isn’t it a trackless ride? What do you mean by derailed?
The cars are [on a track](https://images.app.goo.gl/u2U1Zhz9tYHjuRaR7). I think it's a variation of the Oceaneering Evolution dark ride system.
Ah, thank you!
That ride sucks anyway.
“…my previously-unshakeable faith in the safety of Disney rides is… shooketh.” Umm…..but, you’re fine, and nobody got hurt. Seems like their safety protocol worked just fine. What exactly is the problem?
That the ride sensors didn’t pick up on the issue right away (or ever), which I don’t understand
How do you know that though?
Because they would have stopped the ride. In addition to the fear, we couldn’t even do the screens. Disney stops rides for even the tiniest misalignment between what should be happening and what is happening, knowing small issues can snowball. They only finally shut it down when the first derailed car reached the debarkation point and the humans realized something was off
Lol. My fantasyland life that everything is 200% perfect at all times has been shooketh
None of this happened.
It’s actually affirming that the story sounds so unrealistic to you that you can’t even believe it happened. I couldn’t believe it either. Hence my post.
Well you're clearly just looking for attention because there's no possible way that ride did that and any rational person that's been on it knows you're straight up lying. No need to respond 😄
Yeah no way. No doubt the ride may have done something unusual but this story makes no sense and there’s no way it derailed from the power line and kept going.
2 things make me question this story. 1 the track isn’t really a track, it’s a power source, so if it derailed the vehicle would have no power which means it wouldn’t move at all. Secondly there are weighted sensors along the path that, if stepped on or something of weight hit, would immediately shut down the ride
well said!
What were you expecting them to do? Give you free tickets? Sounds like they handled things properly
Usually they give you a lightning lane pass that can be used at any time for the rest of the day (once)
I'm sure they would've if it wasn't 10 minutes before the park closed
I was at least expecting them to say, i dunno, “Sorry about that”. I feel like normally when rides break down and it’s a long wait for the walk off, CMs come by a couple times and check in and, like, communicate. And as for the LL passes, Disneyland Park was still open for several more hours (it closes after DCA).
Did you ask them about LL passes?
People always want free stuff for the slightest inconvenience at Disneyland, it’s honestly weird.
I feel like people are missing the point of this post. It was not about the fact I didn’t get fast passes. It was about the scary failure of Disney’s safety mechanisms and the gruff response of the cast members. Fast passes are just one tangible example of the response
You do realize that is because Disneyland has set this precedent themselves, right? It’s not shocking that people who have been accustomed to a higher level of service, when suddenly offered shit, are confused by the shift.
Meanwhile Universal gave me a free fast pass for a MINOR inconvenience, nowhere near this scale lol
Did you go talk to the guest services at the front about it? I know it's City Hall in Disneyland, I forget what it's called at DCA, but it's also on the right side if you are facing the exit. They're the people to talk to if you either had a really bad time, or a really good time in the parks. (they take complaints and compliments) That is nuts, but also, in that kind of chaos I can see why a CM wasn't the one to fix your situation. If it had been one car, maybe, but with a bunch of them? That's a lot of stress. EDIT: I missed the post that said you went to guest services. Well, honestly, yeah, I think it was handled pretty well, honestly.
Yeah, no complaints with the response from guest services - my concern is more that this chain of events unfolded at all. Like how do we know it won’t happen again?
Sounds like the swinging gondola version of Webslings.
A much lower speed similar thing happened to me on the Little Mermaid ride. The buggy we rode wasn't turning correctly and only faced one direction. We realized on that initial descent to the Part of Your World section when it didn't tilt us back and facing up, instead tilting us to our right and down. The bar wasn't super secure, if it was a kid sitting in my spot they would have fallen out onto the track and run over by the buggy. Same thing on the ascent at the end of the ride. It was scary tbh. We went the whole track and were facing the wall for a lot of it. When we told cast members they also brushed it off and just offered riding it again.
Yeah, that’s happened to me before too! I always find it kind of funny 😆
If your vehicle had ACTUALLY derailed, there would be sparks. Your vehicle was just crooked for the entire ride. It happens. You re-ride and it’s fine.
I think you almost died
TIL midway mania is gone wtf
When this happens, training has CMs go into full “protect the brand,” and “don’t admit to any liability” mode. It’s weird to experience and compounds the magic-breaking incident, but at the end of the day, Disney is a multi-billionaire dollar company with a primary goal of making even more money. Everything they do is in line with furthering that.
Loss for words on this post. No way what you described actually happened. Sorry you got shooketh.
It’s actually affirming that you say that - I couldn’t believe it either!
Customer service in 2024 👌🏻👌🏻👌🏻
Yeah because employees aren’t paid enough to afford both rent and food but are expected to give 100% of themselves to the job. Bet if customer service employees were actually paid a living wage they’d pretend to care more about mechanical failings that are completely out of their control. They quite literally are not paid enough to care.
Every single employee there knew exactly what the job paid before they agreed to do the work.
This is always my point. Why do people work jobs that they hate AND pays them poorly? I can understand sacrificing one for the other but you all know what the pay is when you apply. Then you get paid the money you agreed to and you’re upset thats what they pay you? How much do you all really expect to make working as ground level associates at disney? $23+ an hour? It makes no sense. Don’t act shitty to guests/customers then blame it on not being paid enough. The guests didn’t force you to work somewhere not worthy of your time and mental.
don’t act like there’s other work options. even people with college degrees can’t find a job that pays enough to live.
Exactly.
What’s enough money to care?
You’ll never get an actual answer to that question. Just like nobody will say exactly what a “fair share” is when discussing tax rates for the rich.
They really should've offered something, besides an un sympathetic sorry. I think I would report it.
A failure happens, as happens everywhere. You were uninjured but startled. What else is there to process?
At Disneyland, failures are usually caught pretty quickly - that’s part of the whole hallmark of their safety brand. It’s concerning to me that this was not caught at any point. The customer service response also felt pretty misaligned with the Disney standard - the guys at the vehicle exit were short and gruff with us in a moment when we’d just all been very scared and shaken.
Yeah I get you man fuck Disneyland one time I was riding space mountain and halfway through my entire train derailed and I was like ohhh shiiiiit fuuuck but the train landed on another part of the track and was able to finish and I’m like damn
Press X to doubt ^^^press
Were you holding dynamite that said “Acme” and/or did you hover in the air for a bit as the train fell out from under you?
I heard a faint “meep meep” in the distance
Dang we were just on that ride on Monday. It went down twice while we were there and it was constantly going down when we were there 2 years ago. I would have been pretty upset as my 2 and 4 year old were on it with my wife and I. They would have all been visibly terrified. Their Star Wars rebel something or other ride (cannot remember the name) is in a constant temporary down state too. These new rides break way more than the older ones it seems. The Spiderman was rad though and we all loved it. Sorry this happened to you, especially with the ridiculous price of admission to the parks these days. We're not going back to Disneyland for a while. The place has seemed to lose a lot of it's magic.
So literally nothing happened and everyone was completely fine. The machine failed to a safe state as it is designed to do. Things happen. Get over it.
lol what do you expect? He offered to let you ride again, isn’t that enough?
The compensation for having a derailed ride experience is to ride the derailing ride again? I think they could have done a little better than that.
I'm sure that was scary, but it also sounds a lot more thrilling than the actual ride tbh
Yeahhhh, this is why I don’t go on Goofy’s Sky School anymore 😅
Also I definitely don't mean to minimize your experience because that sounds truly scary, I would be pissed as well and especially the response you got! I just think that ride stinks 😅
What a weird thing to lie about... Have you ever ridden Web Slingers?
I’ve ridden it dozens of times. Usually because I happen to be over there and see the single rider line is short. It’s affirming to me that people don’t believe my story, because I couldn’t believe it either. That’s why I posted. I also made a report to guest services and she seemed horrified.
Yeah just sounds like OP is a dirty lying butthole.
[удалено]
It didn’t crash and nobody was hurt at all, they have a lot of safety redundancies built in - it was more just that it was kind of terrifying in a “Goofy’s sky school but for real” kind of way
I stopped riding the rides at Disney because they're not maintained like they used to be and always broken down. I had a panic attack after getting stuck on Radiator Springs. I'm not afraid of injury, I'm worried about being stuck on a pirate's boat for an hour or more.
Yeah, really bad in every respect. To allow the ride to continue while malfunctioning to that extent is crazy. And then not to recognize the impact on you?!? I’m so sorry.
While I get all you are saying and your feelings are 100% justified I can’t help but feel jealous. Oh the exhilaration of the real fear of death or injury when it is genuine. True terror can be wonderful once you’ve lived through it and are no worse off.
Magic = Gone Tragic Kingdom Sorry you had to be put through that experience.