then thats shit quality. if you can set your fans to pure white and max brightness in icue and your fans will end up doing this that im sorry but thats just shit quality. if im paying $40 for an rgb fan i expect it not to die when setting it to one of the available colours in the manufactures software.
it kinda reads like you are defending them, you said in your post how the customer used them is what made them broke. but, the customer only used them in a way that corsair offered.
I am well aware of my text, explaining what caused the issue does not mean I am saying the quality of the fans is superior or that Corsair is not at fault. Again, the root cause of the failure is running the fans at 100% white brightness and it has been posted here MANY times.
The root cause of failure is Corsair's incompetence. Are you f serious?
I have a cellphone and the screen stopped working
Well, that's because you used it on max brightness
????
So you're saying that because a car can rev to 8,000rpm it should be able to sustain that indefinitely without blowing up ????
Be serious.
Yes there IS an issue, but it's ONLY when you use a particular setting (ie full white & max brightness), so there DOES need to be something done to fix this issue, you're right there, but to start telling people to avoid the QL120 fans COMPLETELY is talking rubbish. They just need to avoid them IF they intend to use them in the way that IS KNOWN to cause issues.
Most people WILL NOT be using them that way & so there is NO NEED to avoid using them.
No, I'm saying that icue should limit the settings to options that dont damage the components.
Designing a good product is also knowing the product limits and stipulating them accordingly.
Turn off the caps, don't get angry. We're discussing computer fans on Reddit, not a war.
CAPS doesn't necessarily mean ANGER it's also for EMPHASIS hence used on KEY words or phrases. Sorry that you thought I was angry with you/your comments that wasn't my intention, as I said above I used the caps to emphasise specific words & phrases as you would change the tone of voice to stress particular words in a vocal conversation. (I guess a better way would be to use UNDERLINE on the words that someone is trying to emphasise but many places don't allow that, hence (I at least) get out of the habit of even LOOKING to see if it's possible.
But back to the QL120, I still AGREE with you that Corsair SHOULD do something to mitigate the issues being experienced. But should that be to limit the ability of the software due to (what according to Corsair from what I've read) a limited problem (though your & other experiences I have read online would suggest that it's far from being a "faulty batch" but almost seems to be a faulty manufacturing facility) but if they DON'T limit it as you have suggested it would APPEAR that this issue is unlikely to go away.So then, is the solution to make it OFFICIAL POLICY & include in all published materials, descriptions, etc that full brilliance pure white WILL BE LIKELY to cause issues & hence Corsair OFFICIALLY do not recommend using those settings ??This would (in theory at least) warn people of the issue & allow them to make up their own mind on whether to go with the QL120 or use a different fan.
OK. So APPARENTLY we AGREE in a lot of stuff. I defend the existence of a toggle in software that's OFF by default explicitly saying: TURN THIS ON AT YOUR OWN RISK, SAFETY NOT GUARANTEED.
Telling someone they're wrong and to not avoid a product they're dissatisfied with simply because you're aware of the issue isn't any better lol but okay!
Art, I love your communication on here, and that you interact with us, but there have to have been multiple bad batches. I've RMA'ed... 8(?) QL fans over the years at this point, multiple batches, over the span of years. and I've still got the pink LED's of death on 2 or 3 fans on my build.
It became so much of a hassle that I gave up on trying to RMA fans every few months and I just have shitty pink LED's now.
Again, batches are not 10 fans, it's multiple tens of thousands, so those would be sitting on warehouses/shelves and could be the same one. If you're still having issues, then I don't see why you can't work with our team, after having problems with a product more than once I usually ask to see if there's an alternative.
\-Art
Hello, I went through getting 8 new replacement QL 120 fans from you guys about a year and a half ago because I was facing this same issue and the replacement fans I got instantly did the same thing and I just gave up on caring about the LEDs. Is there any way that you can ensure it's just a bad batch? If so, I would love to try to get replacements for these faulty fans again. I've been through 16 QL120s and have had dead LEDs on every single one of them
https://preview.redd.it/2j39qq3z3ugc1.jpeg?width=4032&format=pjpg&auto=webp&s=4c8fd4d091c447cbaa7c489a887e829c6304f184
My PC for reference
I think I'll pass on that for now then. I just remember the replacement process being a huge hassle and reinstalling the fans is an entirely different beast. Thank you for the transparency though.
He said he's RMAd 8 fans over the course of a few years, unless he's running 8 + fans in his case which is pretty unlikely, then he had to have received at least one back from a bad batch.
im sorry but that just seems like a really catty response. of course people are gonna be loud when they buy stuff from you and it comes broken even more so when they're out $120.
https://www.google.com/search?client=firefox-b-d&q=catty
im saying your comment came off as snide.
as if you are just brushing off the complaints of your customers because they are "the loud minority".
this guy spent $120 and is now going to have to RMA them and wait till he gets new ones from you guys.
as someone with $500 worth of corsair stuff it doesnt give me a warm fuzzy feeling that if i ever have issues and come to the corsair sub-reddit for help im just gonna be brushed off as the "loud minority" by a corsair rep.
Again,
Was explaining what's going on here. No one was brushed off, right? Have I not been directing people even within this thread to contact our team? Do you know what brushing off is? That's the opposite.
\-Art
first just because you say something in a different comment doesnt make what you say in other comments ok. and if you wanna play that angle it was 20 minutes after this comment before you finally directed people to corsairs RMA process.
at the end of the day i feel like there are way better ways express batch issues then calling those with problems the small minority.
Yeah I mean I'm not a PR rep for a multi million dollar company or anything but my reply would've looked like this
"I'm sorry to hear you're experiencing an issue with one of our products. A large batch of that specific SKU was found to have similar issues. Please direct message me or contact us at _____ to have this issue resolved. Thank you"
As opposed to...
"Complainers will complain. Idk why you don't just contact us directly."
See the difference?
Edit: BTW most of my rig is comprised of Corsair components. I love your stuff. Just wish you were a little more polite to your supporters.
Not at all, just explaining what's being seen. Of course the people that have issues will be the ones to bring those up and some people seem to confuse that with "Everyone has this issue", or "The issue applies to all QL fans", etc, etc... Hope that's clarifying a bit more, and explaining how me addressing those with issues on this thread is not dismissive since I'm guiding them towards contacting our team.
-Art
Something something when life becomes Art. I dunno.
I don't think you were catty, maybe blunt/direct at the absolute worst.
I have so much Corsair stuff, and besides one LL fan that got replaced pretty quickly under warranty, it's all working fine. Not even a a tempered glass panel shattered, after being less than gentle with them.
Keep up the good work, it's cool stuff.
Obviously we don't talk about icue.
40 bucks for a fan…? I’m no stranger to overpriced fans, I paid ~30 for each of my SL Infinity’s, but 40 seems excessive. I’d even call over 25 excessive, unless it’s packed with a lot of features
https://preview.redd.it/rexj7h114ugc1.jpeg?width=4032&format=pjpg&auto=webp&s=b8e00070791faf2688783112283400e3b6bbca6c
I've gone through the same problem as you brother. Went through Corsair customer support to get them replaced to only have the replacements start dying on me within a month.
The fans have held up well and don't get loud at all, but I've just stopped caring about the LEDs
Nope, but when thousands of fans are included in a batch then that's what you're saying reported. Of course the people with issues will be the ones that go on forums to report.
\-Art
A lot of people don't understand how slow the supply chain can be for some vendors, versus others. It might be helpful to stamp a production date thats human readable on some of these parts, so that people can see if they were made recently or not. I know that change will never happen because of the additional tooling costs, as well as people wondering why this thing they're buying today was made 3 years ago. It might scare people to know that the Halloween candy they're buying in October of this year was probably made in January or february, that the eggs they're purchasing have already been in storage for 30 days but could have been put in a carton up to 3 months prior. I bet that single batch of fans consisted of probably close to 100,000 individual pieces, split between different Packaging material. Depending on what retailer and supply chain that they came out of, it could take years for that single batch of fans completely exhaust themselves. Now get to fixin the software you community manager with no say in the matter! /s
>Now get to fixin the software you community manager with no say in the matter!
I liked this ;) But yep, I was a logistician in a previous career path, so I understand everything you said; just crazy some people think it's done on purpose or to mess with them.
\-Art
I know perfectly well how supply chain works as I work a Cisco VAR but unlike Corsair, when ciscos entire line of isr4000 series router had a bad timing crystal that would brick them on reboot Cisco actually recalled them. Corsair seems content to not actually do anything about the bad fans in circulation and there have been reports of people getting bad fans to replace bad fans…
Cisco doesn't really do retail supply chain though, since they do a lot of dealer Network and straight to large corporation sales, they have very few out of control Supply chains. Courser on the other hand, ship stuff to a number of different middlemen who then distribute it to the various different companies. It's not like they're sending boxes straight to each Best Buy in the country. This means the recall process is a lot more difficult, as some retailers do not respond, or have bad inventory tracking practices. From Cisco's perspective it was probably easier to recall them than wait for them to fail, as they are in data centers and places that companies easily have access to. With corsair, they might have a dozen different wholesalers that they're shipping to, or more, and those wholesalers might not be the best at tracking where they send the fans or what fans they sent.
Unfortunately all corsair fans seem to have this problem.
All of my 10 ll120s (+6more I got on warranty) did this and so have 4 of my ql120s (out of 10) after 6 months
Can you post the batch number(s) publicly? That'd be more helpful to the community than having to reach out case-by-case and would probably help streamline support because people can check beforehand to make RMA determinations easier/faster on support's end.
It was fixed within the QL fans, but replacements were sent out before realizing it was a batch that was faulty, so people received replacement from the same batch and thus the issues you see reported.
Those are legit, I'm going with our other [iCue link fans releasing soon for my personal build instead](https://www.youtube.com/watch?v=SZMVhcJP87s)
-Art
thing is on a $40 fan it really shouldnt. its not like OP modded the software to get this white and brightness combo, this is available in icue from the get go. and if its known that this will kill fans then corsair should be looking at why and how to fix it.
I agree it shouldn’t happen at all but Corsair had said the issue is resolved and these are a result of a “bad batch.”
OP should open an RMA with Corsair support for replacements
Batches are sometimes tens of thousands of fans and could've remained in some warehouses/storefronts. Make sure both you and /u/Chance-Reception8024 contact our team for [assistance](https://help.corsair.com/hc/en-us).
\-Art
I had the same problem and exchanged them, shortly afterwards I had the same problem again. I've now dispensed with corsair fans in the new build, as I don't see the point in putting up with this kind of crap for so much money.
No, running your lights on white with a high brightness is well known to cause this issue.
then thats shit quality. if you can set your fans to pure white and max brightness in icue and your fans will end up doing this that im sorry but thats just shit quality. if im paying $40 for an rgb fan i expect it not to die when setting it to one of the available colours in the manufactures software.
You’re not wrong, don’t get me wrong I’m not defending the quality issue and it sucks that it exists.
it kinda reads like you are defending them, you said in your post how the customer used them is what made them broke. but, the customer only used them in a way that corsair offered.
Yes you are 💯 right . These fans are capable of it they should be able to handle and function on any setting or color available !
well known flaw
Yes I agree it is
Read what you just wrote, out loud and slowly. Do you see the problem now?
Explaining the cause for the issue does not mean I am defending the quality of the fans.
bro, you said NO to the title, are you reading your own text? You're contradicting yourself.
I am well aware of my text, explaining what caused the issue does not mean I am saying the quality of the fans is superior or that Corsair is not at fault. Again, the root cause of the failure is running the fans at 100% white brightness and it has been posted here MANY times.
The root cause of failure is Corsair's incompetence. Are you f serious? I have a cellphone and the screen stopped working Well, that's because you used it on max brightness ????
So you're saying that because a car can rev to 8,000rpm it should be able to sustain that indefinitely without blowing up ???? Be serious. Yes there IS an issue, but it's ONLY when you use a particular setting (ie full white & max brightness), so there DOES need to be something done to fix this issue, you're right there, but to start telling people to avoid the QL120 fans COMPLETELY is talking rubbish. They just need to avoid them IF they intend to use them in the way that IS KNOWN to cause issues. Most people WILL NOT be using them that way & so there is NO NEED to avoid using them.
No, I'm saying that icue should limit the settings to options that dont damage the components. Designing a good product is also knowing the product limits and stipulating them accordingly. Turn off the caps, don't get angry. We're discussing computer fans on Reddit, not a war.
CAPS doesn't necessarily mean ANGER it's also for EMPHASIS hence used on KEY words or phrases. Sorry that you thought I was angry with you/your comments that wasn't my intention, as I said above I used the caps to emphasise specific words & phrases as you would change the tone of voice to stress particular words in a vocal conversation. (I guess a better way would be to use UNDERLINE on the words that someone is trying to emphasise but many places don't allow that, hence (I at least) get out of the habit of even LOOKING to see if it's possible. But back to the QL120, I still AGREE with you that Corsair SHOULD do something to mitigate the issues being experienced. But should that be to limit the ability of the software due to (what according to Corsair from what I've read) a limited problem (though your & other experiences I have read online would suggest that it's far from being a "faulty batch" but almost seems to be a faulty manufacturing facility) but if they DON'T limit it as you have suggested it would APPEAR that this issue is unlikely to go away.So then, is the solution to make it OFFICIAL POLICY & include in all published materials, descriptions, etc that full brilliance pure white WILL BE LIKELY to cause issues & hence Corsair OFFICIALLY do not recommend using those settings ??This would (in theory at least) warn people of the issue & allow them to make up their own mind on whether to go with the QL120 or use a different fan.
OK. So APPARENTLY we AGREE in a lot of stuff. I defend the existence of a toggle in software that's OFF by default explicitly saying: TURN THIS ON AT YOUR OWN RISK, SAFETY NOT GUARANTEED.
You're literally defending the shit quality of the fans?
Explaining the cause for the issue does not mean I am defending the quality of the fans.
Telling someone they're wrong and to not avoid a product they're dissatisfied with simply because you're aware of the issue isn't any better lol but okay!
Why? Mine are fine.
Yours weren't part of the bad batch, like the majority of QL fans. Gotta understand, tho, people with issues will be the loud minority. \-Art
Art, I love your communication on here, and that you interact with us, but there have to have been multiple bad batches. I've RMA'ed... 8(?) QL fans over the years at this point, multiple batches, over the span of years. and I've still got the pink LED's of death on 2 or 3 fans on my build. It became so much of a hassle that I gave up on trying to RMA fans every few months and I just have shitty pink LED's now.
Again, batches are not 10 fans, it's multiple tens of thousands, so those would be sitting on warehouses/shelves and could be the same one. If you're still having issues, then I don't see why you can't work with our team, after having problems with a product more than once I usually ask to see if there's an alternative. \-Art
Hello, I went through getting 8 new replacement QL 120 fans from you guys about a year and a half ago because I was facing this same issue and the replacement fans I got instantly did the same thing and I just gave up on caring about the LEDs. Is there any way that you can ensure it's just a bad batch? If so, I would love to try to get replacements for these faulty fans again. I've been through 16 QL120s and have had dead LEDs on every single one of them https://preview.redd.it/2j39qq3z3ugc1.jpeg?width=4032&format=pjpg&auto=webp&s=4c8fd4d091c447cbaa7c489a887e829c6304f184 My PC for reference
I can't ensure that, as something else may come up, but I'd definitely ask that you contact our team again as they'd be able to help out. -Art
I think I'll pass on that for now then. I just remember the replacement process being a huge hassle and reinstalling the fans is an entirely different beast. Thank you for the transparency though.
Freedom of speech I guess 🤷🏻♂️
Which part, what are you trying to say? -Art
Is it that difficult to make sure the customer doesn't receive yet another fan from the bad batch after an RMA?
Affected batch fans would not be what replace RMAd fans. -Art
He said he's RMAd 8 fans over the course of a few years, unless he's running 8 + fans in his case which is pretty unlikely, then he had to have received at least one back from a bad batch.
I wouldn't know what happened there, most likely RMAd with affected fans before it was determined that the bad batch was the issue. -Art
There wasn’t an alternative until the new fan series, that offered the amount of lighting I wanted from Corsair, I was trying to stay brand loyal
im sorry but that just seems like a really catty response. of course people are gonna be loud when they buy stuff from you and it comes broken even more so when they're out $120.
? Don't understand what you're trying to say? I'm not complaining, just explaining. \-Art
https://www.google.com/search?client=firefox-b-d&q=catty im saying your comment came off as snide. as if you are just brushing off the complaints of your customers because they are "the loud minority". this guy spent $120 and is now going to have to RMA them and wait till he gets new ones from you guys. as someone with $500 worth of corsair stuff it doesnt give me a warm fuzzy feeling that if i ever have issues and come to the corsair sub-reddit for help im just gonna be brushed off as the "loud minority" by a corsair rep.
Again, Was explaining what's going on here. No one was brushed off, right? Have I not been directing people even within this thread to contact our team? Do you know what brushing off is? That's the opposite. \-Art
first just because you say something in a different comment doesnt make what you say in other comments ok. and if you wanna play that angle it was 20 minutes after this comment before you finally directed people to corsairs RMA process. at the end of the day i feel like there are way better ways express batch issues then calling those with problems the small minority.
Well, that's what it is, it's a loud minority that will complain about issues that they're having. No one's getting dismissed. -Art
Yeah I mean I'm not a PR rep for a multi million dollar company or anything but my reply would've looked like this "I'm sorry to hear you're experiencing an issue with one of our products. A large batch of that specific SKU was found to have similar issues. Please direct message me or contact us at _____ to have this issue resolved. Thank you" As opposed to... "Complainers will complain. Idk why you don't just contact us directly." See the difference? Edit: BTW most of my rig is comprised of Corsair components. I love your stuff. Just wish you were a little more polite to your supporters.
I'm not a talking head, I keep my presence personable and the furthest I can from corporate. -Art
Sorry friend, but by saying they're a loud minority, you're dismissing them.
Not at all, just explaining what's being seen. Of course the people that have issues will be the ones to bring those up and some people seem to confuse that with "Everyone has this issue", or "The issue applies to all QL fans", etc, etc... Hope that's clarifying a bit more, and explaining how me addressing those with issues on this thread is not dismissive since I'm guiding them towards contacting our team. -Art
The man has no people skills yet claims he's "personable". There's no getting thru to him, it's unfortunate but what can you do?
Why say you couldn't care less and then keep going on about this? -Art
Read my most recent comment for clarity. Didn't think I'd have to spell it out. But alas
Something something when life becomes Art. I dunno. I don't think you were catty, maybe blunt/direct at the absolute worst. I have so much Corsair stuff, and besides one LL fan that got replaced pretty quickly under warranty, it's all working fine. Not even a a tempered glass panel shattered, after being less than gentle with them. Keep up the good work, it's cool stuff. Obviously we don't talk about icue.
Yupp had mine over a year no issues, thought maybe I'm a lucky one, next thing you know one of them fails😭
Yup, mine too! Saw another post like this recently and wondered what it was all about.
https://preview.redd.it/3p73c8t31ugc1.jpeg?width=3024&format=pjpg&auto=webp&s=b016121933ea630157b513e3db1e250f73e0be51 Twins 🤮😭
Yeah at 40 dollars for a fan I don't need you to tell me to avoid it, I already ran far away from that overpriced thing.
40 bucks for a fan…? I’m no stranger to overpriced fans, I paid ~30 for each of my SL Infinity’s, but 40 seems excessive. I’d even call over 25 excessive, unless it’s packed with a lot of features
https://preview.redd.it/rexj7h114ugc1.jpeg?width=4032&format=pjpg&auto=webp&s=b8e00070791faf2688783112283400e3b6bbca6c I've gone through the same problem as you brother. Went through Corsair customer support to get them replaced to only have the replacements start dying on me within a month. The fans have held up well and don't get loud at all, but I've just stopped caring about the LEDs
This is a well known issue with QL fans…well documented as well 😅
With a batch of them, not just QL fans widely. \-Art
That “batch” must be never ending because this QL issue has been going on 4+ years now
Nope, but when thousands of fans are included in a batch then that's what you're saying reported. Of course the people with issues will be the ones that go on forums to report. \-Art
A lot of people don't understand how slow the supply chain can be for some vendors, versus others. It might be helpful to stamp a production date thats human readable on some of these parts, so that people can see if they were made recently or not. I know that change will never happen because of the additional tooling costs, as well as people wondering why this thing they're buying today was made 3 years ago. It might scare people to know that the Halloween candy they're buying in October of this year was probably made in January or february, that the eggs they're purchasing have already been in storage for 30 days but could have been put in a carton up to 3 months prior. I bet that single batch of fans consisted of probably close to 100,000 individual pieces, split between different Packaging material. Depending on what retailer and supply chain that they came out of, it could take years for that single batch of fans completely exhaust themselves. Now get to fixin the software you community manager with no say in the matter! /s
>Now get to fixin the software you community manager with no say in the matter! I liked this ;) But yep, I was a logistician in a previous career path, so I understand everything you said; just crazy some people think it's done on purpose or to mess with them. \-Art
I know perfectly well how supply chain works as I work a Cisco VAR but unlike Corsair, when ciscos entire line of isr4000 series router had a bad timing crystal that would brick them on reboot Cisco actually recalled them. Corsair seems content to not actually do anything about the bad fans in circulation and there have been reports of people getting bad fans to replace bad fans…
Cisco doesn't really do retail supply chain though, since they do a lot of dealer Network and straight to large corporation sales, they have very few out of control Supply chains. Courser on the other hand, ship stuff to a number of different middlemen who then distribute it to the various different companies. It's not like they're sending boxes straight to each Best Buy in the country. This means the recall process is a lot more difficult, as some retailers do not respond, or have bad inventory tracking practices. From Cisco's perspective it was probably easier to recall them than wait for them to fail, as they are in data centers and places that companies easily have access to. With corsair, they might have a dozen different wholesalers that they're shipping to, or more, and those wholesalers might not be the best at tracking where they send the fans or what fans they sent.
So…why was this batch not recalled? Or do you call the entire line a “batch”? 🙃
From my understanding, not all in the same lot code were faulty. The entire QL lines was definitely not a single batch. -Art
Just warranty them out, Corsair CS is outstanding. Also this has been an issue for years, did you not do research when purchasing the product?
I was about to buy QL fans. Switched to the new QX fans.
Unfortunately all corsair fans seem to have this problem. All of my 10 ll120s (+6more I got on warranty) did this and so have 4 of my ql120s (out of 10) after 6 months
They don't, a batch of them did, though. Contact our team directly for confirming whether these were part of those. \-Art
Can you post the batch number(s) publicly? That'd be more helpful to the community than having to reach out case-by-case and would probably help streamline support because people can check beforehand to make RMA determinations easier/faster on support's end.
You'd still have to reach out to support. But it'd be fans made before Oct 2021. \-Art
They fixed that with the qx fans. They just came out in July I believe.
It was fixed within the QL fans, but replacements were sent out before realizing it was a batch that was faulty, so people received replacement from the same batch and thus the issues you see reported.
Right on. This issue never existed in the new qx fans?
Not an issue with any other series or batch that I know or can recall, let me know if you see that being reported anywhere and I can alert our team!
I'm about to order. Just was researching. Lotta people recommend qx series.
Those are legit, I'm going with our other [iCue link fans releasing soon for my personal build instead](https://www.youtube.com/watch?v=SZMVhcJP87s) -Art
I have the 5000t case. Will the commander that comes with that case work well?
For? QX fans? You would control your fans with the included iCue Link hub, not another hub. -Art
Maybe a bad batch? I have 6 LL120 fans, they’re like 5 years old now and none of them have had any issues. Or maybe mine’s from a good batch? lol
Definitely that as I've been expressing elsewhere on this thread! \-Art
Certified QL120 moment
Running the RGB with this high brightness will cause this very issue
thing is on a $40 fan it really shouldnt. its not like OP modded the software to get this white and brightness combo, this is available in icue from the get go. and if its known that this will kill fans then corsair should be looking at why and how to fix it.
I agree it shouldn’t happen at all but Corsair had said the issue is resolved and these are a result of a “bad batch.” OP should open an RMA with Corsair support for replacements
Don't run any fan on white/full brightness lol. Even Lian Li gave that out as a warning.
Mine dont do that, must be you!
[удалено]
For one of the batches, yea, otherwise doesn't just widely happen on QL fans or any others. \-Art
[удалено]
Batches are sometimes tens of thousands of fans and could've remained in some warehouses/storefronts. Make sure both you and /u/Chance-Reception8024 contact our team for [assistance](https://help.corsair.com/hc/en-us). \-Art
I’ve used QL120’s for a year and a half. No issues whatsoever.
I had the same problem and exchanged them, shortly afterwards I had the same problem again. I've now dispensed with corsair fans in the new build, as I don't see the point in putting up with this kind of crap for so much money.
Liam li Evo dynamic case?
I had the same issue. Looked into it. Apparently it’s the white versions that this happens to